Job Description Overall Job Objective Job Title: 911 Dispatcher / Calltaker Closing Date/Time: Continuous Salary: $31.46 - $35.16 Hourly $2,516.80 - $2,812.80 Biweekly $5,453.07 - $6,094.40 Monthly $65,436.80 - $73,132.80 Annually Job Type: Full-Time Location: San Mateo County, California The County of San Mateo, Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 Dispatcher positions. The work of 911 dispatchers is challenging, yet rewarding and gratifying, which makes it one of the most pride-filled and dynamic occupations in public safety. 911 Dispatchers perform a critical role in the delivery of high quality law enforcement, fire, and medical dispatch and communications services for the community. This role provides an excellent opportunity to develop and demonstrate leadership and multi-tasking skills. Using state-of-the-art equipment and on-the-job-paid training, 911 dispatchers will provide excellent service and security to the community. Under immediate supervision, the incumbent will receive and process emergency and routine calls for service from the public and public safety personnel by means of telephone, data terminals, radio, and other related technology which are operated on a 24-hour a day, seven day a week basis. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passed an equivalent pre-employment test such as 'CritiCall' within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) OR "CritiCall" requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications: Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job. Responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. The 911 Dispatcher/Calltaker position does not require prior public service dispatcher experience. The successful candidate(s) will be trained on the job. However, all applicants must have a passing score within one year of date of application on either the POST Entry-Level Dispatcher Selection Test Battery ( minimum T-Score of 52 ) or a passing score on the CritiCall exam. Test scores must be submitted at the time of application. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination: Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 OR an equivalent pre-employment test such as 'CritiCall' within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. Continuous recruitment: This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. ~TENTATIVE RECRUITMENT SCHEDULE~ Final Final Date: Continuous Departmental Interviews: TBD Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at http://hr.smcgov.org/conviction-information-applicants-faqs to find out more information about the conviction history questionnaire so that you can prepare accordingly. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. San Mateo County is an Equal Opportunity Employer HR Contact: Mandy Singh (06012017) (Communications Dispatcher I/Calltaker - V050) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Jun 06, 2017
Job Description Overall Job Objective Job Title: 911 Dispatcher / Calltaker Closing Date/Time: Continuous Salary: $31.46 - $35.16 Hourly $2,516.80 - $2,812.80 Biweekly $5,453.07 - $6,094.40 Monthly $65,436.80 - $73,132.80 Annually Job Type: Full-Time Location: San Mateo County, California The County of San Mateo, Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 Dispatcher positions. The work of 911 dispatchers is challenging, yet rewarding and gratifying, which makes it one of the most pride-filled and dynamic occupations in public safety. 911 Dispatchers perform a critical role in the delivery of high quality law enforcement, fire, and medical dispatch and communications services for the community. This role provides an excellent opportunity to develop and demonstrate leadership and multi-tasking skills. Using state-of-the-art equipment and on-the-job-paid training, 911 dispatchers will provide excellent service and security to the community. Under immediate supervision, the incumbent will receive and process emergency and routine calls for service from the public and public safety personnel by means of telephone, data terminals, radio, and other related technology which are operated on a 24-hour a day, seven day a week basis. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passed an equivalent pre-employment test such as 'CritiCall' within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) OR "CritiCall" requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications: Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job. Responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. The 911 Dispatcher/Calltaker position does not require prior public service dispatcher experience. The successful candidate(s) will be trained on the job. However, all applicants must have a passing score within one year of date of application on either the POST Entry-Level Dispatcher Selection Test Battery ( minimum T-Score of 52 ) or a passing score on the CritiCall exam. Test scores must be submitted at the time of application. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination: Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 OR an equivalent pre-employment test such as 'CritiCall' within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. Continuous recruitment: This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. ~TENTATIVE RECRUITMENT SCHEDULE~ Final Final Date: Continuous Departmental Interviews: TBD Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at http://hr.smcgov.org/conviction-information-applicants-faqs to find out more information about the conviction history questionnaire so that you can prepare accordingly. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. San Mateo County is an Equal Opportunity Employer HR Contact: Mandy Singh (06012017) (Communications Dispatcher I/Calltaker - V050) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
$61,464 - $67,764 Annually (Additional $220 to $310 / month for EMD* Certification) Hiring Bonus up to $6,000 CAREER PATH: Public Safety Dispatcher III, Supervisor INCENTIVES: $138 to $277/mo Shift Differential $110 to $222/mo Bilingual Pay $863/yr Uniform Allowance $1,000/yr Tuition Reimbursement City Paid Medical, Dental & Vision City Paid Life Insurance $50,000 PERS Retirement 2.7% @ 55 & EPMC Advance vacation or sick leave accrual 4/10 Work Schedule, 3 Days Off Per Week Flexible Medical And Dependent Care Plans Deferred Compensation Plans City Paid Vacation, Holiday, And Sick Leave City Paid Retiree Medical Contribution City Paid Formal Training EMD (5%) Under supervision, journey level incumbents answer and process all incoming emergency and non-emergency requests for police, fire and medical assistance. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency provider. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority and disposition of calls. Inquire, interpret, verify receive and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration. Analyze situations accurately and take effective action to help assure officer safety. Provide basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. May be assigned as a trainer for dispatch employees. Perform other duties as assigned. The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 16 weeks. For applicants who would like to participate in the Police Department Dispatcher observation tour call the Communication Center Shift Supervisor at (805) 897-2410. For information concerning the Police Department's Ride-a-Long program call the Beat Coordinator's Office at (805) 897-3703.
Feb 03, 2017
$61,464 - $67,764 Annually (Additional $220 to $310 / month for EMD* Certification) Hiring Bonus up to $6,000 CAREER PATH: Public Safety Dispatcher III, Supervisor INCENTIVES: $138 to $277/mo Shift Differential $110 to $222/mo Bilingual Pay $863/yr Uniform Allowance $1,000/yr Tuition Reimbursement City Paid Medical, Dental & Vision City Paid Life Insurance $50,000 PERS Retirement 2.7% @ 55 & EPMC Advance vacation or sick leave accrual 4/10 Work Schedule, 3 Days Off Per Week Flexible Medical And Dependent Care Plans Deferred Compensation Plans City Paid Vacation, Holiday, And Sick Leave City Paid Retiree Medical Contribution City Paid Formal Training EMD (5%) Under supervision, journey level incumbents answer and process all incoming emergency and non-emergency requests for police, fire and medical assistance. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency provider. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority and disposition of calls. Inquire, interpret, verify receive and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration. Analyze situations accurately and take effective action to help assure officer safety. Provide basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. May be assigned as a trainer for dispatch employees. Perform other duties as assigned. The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 16 weeks. For applicants who would like to participate in the Police Department Dispatcher observation tour call the Communication Center Shift Supervisor at (805) 897-2410. For information concerning the Police Department's Ride-a-Long program call the Beat Coordinator's Office at (805) 897-3703.
Maricopa County Office of Enterprise Technology
Phoenix, AZ, USA
The purpose of this position includes responsibility for the installation, problem diagnosis, repair and maintenance of a full range of public safety wireless telecommunications equipment encompassing both analog and digital technologies.
Jul 18, 2017
Full Time
The purpose of this position includes responsibility for the installation, problem diagnosis, repair and maintenance of a full range of public safety wireless telecommunications equipment encompassing both analog and digital technologies.
The City of Fremont is accepting applications for the position of Police Communications Dispatcher (Lateral). This is an excellent opportunity for experienced law enforcement dispatchers. The department offers a challenging work environment with collateral assignment opportunities for career growth. Police Communications Dispatcher (Lateral) Salary: $ 5,893 - $ 7,164 monthly DOQ Final Filing Date: Continuous About Fremont Fremont is a well-managed and innovative city, and has recently generated national attention by placing in Money Magazine's top 50 "Best Places to Live 2016" in the country, and ranking 4th on the "Most Family Friendly" list of California cities by Estately. Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 229,324 residents. As a full service city, Fremont employs over 901 regular employees and has a General Fund budget of $183.1 million for the 2016-17 fiscal year. Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service. Think Fremont! The Fremont Communications Center All Fremont and neighboring Union City 911 calls are answered at the City of Fremont Communications Center. We respond to over 700 calls per day and are equipped with Tiburon CAD (2.9), Motorola MCC7500 radio consoles, VoIP/IP phone system, and cable TV's. Our Center's amenities include: • Peer support team • Large ergonomic sit-stand workstations • Floor to ceiling windows with a view • Full kitchen with patio access • Full cross-fit gym with treadmills, bikes and locker room • Access to onsite trainer and masseuse • Lounge area with recliners What To Expect On The Job • Our dispatchers are trained in call taking and radio operations • Each shift you will work in teams of 3-6 dispatchers processing calls, providing support for patrol and tracking officer activity • Our dispatchers are offered career growth through collateral assignments including tactical dispatching, peer support, mentoring, and training • Training consists of three phases: Call taking, main radio channel and back up radio channel Examples of What You Will Do As A 911 Dispatcher Receive information, questions and requests for service from callers who may be injured, confused or abusive; obtain accurate information under difficult conditions; record, classify and maintain records of all communications; prioritize calls for service and dispatch appropriate services which affect the outcome of public safety service; quickly evaluate emergency situations and develop logical working solutions; learn police codes and various statutes; provide information to field units, other agencies and the public; other duties as assigned, click to read the full job specification. "As a lateral hire...my goal was to find a department which would continually foster professional growth and personal development. Fremont PD not only met those standards, but continues to exceed them." -Yanneth Contrada, Police Communications Dispatcher Benefits The City of Fremont offers a diverse benefits package to better your work-life balance. Here are some of our highlighted benefits: • Paid on-duty workout available in our full cross-fit gym with treadmills and bikes • Excellent CalPERS retirement plan, required PERS contributions vary by plan • Prime Schedule: 4 days on, 4 days off • 192 hours annual General Leave, 264 hours maximum • $1,922 monthly City contribution towards medical, dental, and vision through the Teamsters Local 856 Health & Welfare Trust • Uniform allowance, City paid life insurance, training pay and more This position is represented by Teamsters Local 856. The probationary period is 12 months, which begins after training. Visit our website to see our complete benefits summary. Minimum QUALIFICATIONS • Type no less than 45 net wpm • Graduation from an accredited high school, GED or CHSPE • A lateral candidate must meet be currently employed and have completed probation as a Dispatcher with law enforcement experience Selection Process The selection process may include a personal history questionnaire, manager panel interview, polygraph exam, full background investigation, executive panel interview, medical exam and psychological exam. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Join Our Team Visit our website at www.fremont.gov/cityjobs or click to apply. You must attach your resume and qualifying typing certificate. APPLY Reasonable Accommodaion Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise HR of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660. The City of Fremont is an Equal Opportunity Employer. Recruitment No. 16POL26 Human Resources City of Fremont 3300 Capitol Ave, Bldg B Fremont, CA 94538 Follow Us The information contained herein is subject to change and does not constitute either an expressed or implied contract.
Jun 25, 2017
Full Time
The City of Fremont is accepting applications for the position of Police Communications Dispatcher (Lateral). This is an excellent opportunity for experienced law enforcement dispatchers. The department offers a challenging work environment with collateral assignment opportunities for career growth. Police Communications Dispatcher (Lateral) Salary: $ 5,893 - $ 7,164 monthly DOQ Final Filing Date: Continuous About Fremont Fremont is a well-managed and innovative city, and has recently generated national attention by placing in Money Magazine's top 50 "Best Places to Live 2016" in the country, and ranking 4th on the "Most Family Friendly" list of California cities by Estately. Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 229,324 residents. As a full service city, Fremont employs over 901 regular employees and has a General Fund budget of $183.1 million for the 2016-17 fiscal year. Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service. Think Fremont! The Fremont Communications Center All Fremont and neighboring Union City 911 calls are answered at the City of Fremont Communications Center. We respond to over 700 calls per day and are equipped with Tiburon CAD (2.9), Motorola MCC7500 radio consoles, VoIP/IP phone system, and cable TV's. Our Center's amenities include: • Peer support team • Large ergonomic sit-stand workstations • Floor to ceiling windows with a view • Full kitchen with patio access • Full cross-fit gym with treadmills, bikes and locker room • Access to onsite trainer and masseuse • Lounge area with recliners What To Expect On The Job • Our dispatchers are trained in call taking and radio operations • Each shift you will work in teams of 3-6 dispatchers processing calls, providing support for patrol and tracking officer activity • Our dispatchers are offered career growth through collateral assignments including tactical dispatching, peer support, mentoring, and training • Training consists of three phases: Call taking, main radio channel and back up radio channel Examples of What You Will Do As A 911 Dispatcher Receive information, questions and requests for service from callers who may be injured, confused or abusive; obtain accurate information under difficult conditions; record, classify and maintain records of all communications; prioritize calls for service and dispatch appropriate services which affect the outcome of public safety service; quickly evaluate emergency situations and develop logical working solutions; learn police codes and various statutes; provide information to field units, other agencies and the public; other duties as assigned, click to read the full job specification. "As a lateral hire...my goal was to find a department which would continually foster professional growth and personal development. Fremont PD not only met those standards, but continues to exceed them." -Yanneth Contrada, Police Communications Dispatcher Benefits The City of Fremont offers a diverse benefits package to better your work-life balance. Here are some of our highlighted benefits: • Paid on-duty workout available in our full cross-fit gym with treadmills and bikes • Excellent CalPERS retirement plan, required PERS contributions vary by plan • Prime Schedule: 4 days on, 4 days off • 192 hours annual General Leave, 264 hours maximum • $1,922 monthly City contribution towards medical, dental, and vision through the Teamsters Local 856 Health & Welfare Trust • Uniform allowance, City paid life insurance, training pay and more This position is represented by Teamsters Local 856. The probationary period is 12 months, which begins after training. Visit our website to see our complete benefits summary. Minimum QUALIFICATIONS • Type no less than 45 net wpm • Graduation from an accredited high school, GED or CHSPE • A lateral candidate must meet be currently employed and have completed probation as a Dispatcher with law enforcement experience Selection Process The selection process may include a personal history questionnaire, manager panel interview, polygraph exam, full background investigation, executive panel interview, medical exam and psychological exam. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process. Join Our Team Visit our website at www.fremont.gov/cityjobs or click to apply. You must attach your resume and qualifying typing certificate. APPLY Reasonable Accommodaion Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise HR of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660. The City of Fremont is an Equal Opportunity Employer. Recruitment No. 16POL26 Human Resources City of Fremont 3300 Capitol Ave, Bldg B Fremont, CA 94538 Follow Us The information contained herein is subject to change and does not constitute either an expressed or implied contract.
City of Huntington Beach, CA
Huntington Beach, CA, USA
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Apr 28, 2017
Full Time
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Monthly Salary : Communications Dispatcher II: $3,427 - $4,383 Communications Dispatcher III: $3,700 - $4,732 APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Sheriff's Office is offering challenging career opportunities to experienced Communications Dispatchers for the positions of Communications Dispatcher II/III . Successful candidates will receive and respond to emergency calls by telephone or radio; key pertinent data into a computer; operate a multi-channel computer-assisted radio system to dispatch public safety personnel; and perform related duties as required. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.
Apr 13, 2017
Full Time
Monthly Salary : Communications Dispatcher II: $3,427 - $4,383 Communications Dispatcher III: $3,700 - $4,732 APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Sheriff's Office is offering challenging career opportunities to experienced Communications Dispatchers for the positions of Communications Dispatcher II/III . Successful candidates will receive and respond to emergency calls by telephone or radio; key pertinent data into a computer; operate a multi-channel computer-assisted radio system to dispatch public safety personnel; and perform related duties as required. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.
Job Description Overall Job Objective Job Title: 911 Dispatcher II - Lateral (Open) Closing Date/Time: Continuous Salary: $34.77 - $43.48 Hourly $1,390.80 - $1,739.20 Weekly $2,781.60 - $3,478.40 Biweekly $3,013.40 - $3,768.27 Semi-Monthly Job Type: Full-Time Location: San Mateo County, California Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? We offer a progressive training program, a remodeled communications center with ergonomically correct furnishings, team based shifts from a dispatcher-developed schedule, and a state-of-the-art Northrop Grumman CAD system for fire, EMS, and law enforcement. We also offer fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development programs. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies Ability to utilize available resources NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications: Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a call taker, communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within San Mateo County. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set of circumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination: Anyone may apply. Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. [ Candidates who receive a passing score in the T&E evaluation will be invited to a departmental interview. ] Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a background investigation, psychological evaluation, polygraph test, medical examination and a departmental hiring interview. Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to: http://jobs.smcgov.org to apply. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. County of San Mateo is an Equal Opportunity Employer HR Contact: Mandy Singh (071917) (Communications Dispatcher II - V048) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Jul 20, 2017
Job Description Overall Job Objective Job Title: 911 Dispatcher II - Lateral (Open) Closing Date/Time: Continuous Salary: $34.77 - $43.48 Hourly $1,390.80 - $1,739.20 Weekly $2,781.60 - $3,478.40 Biweekly $3,013.40 - $3,768.27 Semi-Monthly Job Type: Full-Time Location: San Mateo County, California Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? We offer a progressive training program, a remodeled communications center with ergonomically correct furnishings, team based shifts from a dispatcher-developed schedule, and a state-of-the-art Northrop Grumman CAD system for fire, EMS, and law enforcement. We also offer fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development programs. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies Ability to utilize available resources NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications: Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a call taker, communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within San Mateo County. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set of circumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination: Anyone may apply. Thorough and detailed responses to the supplemental questions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. [ Candidates who receive a passing score in the T&E evaluation will be invited to a departmental interview. ] Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a background investigation, psychological evaluation, polygraph test, medical examination and a departmental hiring interview. Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to: http://jobs.smcgov.org to apply. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. County of San Mateo is an Equal Opportunity Employer HR Contact: Mandy Singh (071917) (Communications Dispatcher II - V048) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future vacancies. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills,knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift,weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. LATERAL HIRING INCENTIVES http://www.stancounty.com/personnel/PerPol/PersonnelManual.pdf Vacation Accruals - this incentive may allow for a lateral transfer to start County employment with a vacation accrual rate higher than entry level employees. This policy would not front load any vacation leave time for lateral candidates, but would provide the ability to recognize that a lateral candidate is earning vacation leave at a higher rate than entry level employees in their current position. Lateral candidates may be placed within Stanislaus County's existing vacation accrual schedule closest to their current vacation accrual rate, but they may not exceed the vacation accrual rates they are currently earning. Sick Leave Accruals - this incentive may allow to offer a lateral transfer to front load the equivalent of six months of sick leave accruals (48 hours) at the start of the first pay period following the date of hire. The lateral transfer would not accrual any additional sick leave until they have completed six months of service. This incentive is intended to provide some continuity of sick leave benefits for candidates who are considering transferring employment to Stanislaus County and losing an existing bank of accrued sick leave benefits. Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. Applicant screening, in addition to the minimum qualifications, will focus on the following desirable categories. Please list any desirables you may have within the "Additional Information" section of the online application. DESIRABLE QUALIFICATIONS Twelve (12) months of dispatching/call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".
Jul 12, 2017
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future vacancies. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills,knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift,weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. LATERAL HIRING INCENTIVES http://www.stancounty.com/personnel/PerPol/PersonnelManual.pdf Vacation Accruals - this incentive may allow for a lateral transfer to start County employment with a vacation accrual rate higher than entry level employees. This policy would not front load any vacation leave time for lateral candidates, but would provide the ability to recognize that a lateral candidate is earning vacation leave at a higher rate than entry level employees in their current position. Lateral candidates may be placed within Stanislaus County's existing vacation accrual schedule closest to their current vacation accrual rate, but they may not exceed the vacation accrual rates they are currently earning. Sick Leave Accruals - this incentive may allow to offer a lateral transfer to front load the equivalent of six months of sick leave accruals (48 hours) at the start of the first pay period following the date of hire. The lateral transfer would not accrual any additional sick leave until they have completed six months of service. This incentive is intended to provide some continuity of sick leave benefits for candidates who are considering transferring employment to Stanislaus County and losing an existing bank of accrued sick leave benefits. Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. Applicant screening, in addition to the minimum qualifications, will focus on the following desirable categories. Please list any desirables you may have within the "Additional Information" section of the online application. DESIRABLE QUALIFICATIONS Twelve (12) months of dispatching/call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".
Requisition Number: 25420 Department: Water/WW Full-Time/Part-Time: Full-Time Regular/Temporary: Regular The City of Fort Worth Water Department is seeking highly motivated individuals for Water Dispatch Representatives in their Field Operations Division. An eligibility list may be established to fill future vacancies. The Field Operations Division is the largest division of the Water Department. We are responsible for the operation, repair and maintenance of all water and wastewater piping systems for the City of Fort Worth and our surrounding wholesale customers, which occupy a service area of over 350 square miles. As an integral function of the maintenance of the City of Fort Worth's infrastructure, Field Operations operates with an exceptionally high level of customer service, productivity, and quality of work product, while continually striving for new improvements in our technology and processes. The City of Fort Worth offers competitive salaries and an attractive benefit package, which includes life, health and various additional coverage options, as well as a pension program for our career employees. If you are a motivated individual with a strong work ethic who is looking for long term employment, consider a career with Field Operations. "We get it done!" Minimum requirements of this position include, a high school diploma or GED certificate and one year of directly related customer service or dispatch experience. The ideal candidates will also have experience with 2 way radio communication, bilingual (Spanish) skills, and previous experience with a busy, 24/7 dispatching operation. The successful candidate must be able to work any and all assigned shifts, including nights, weekends and holidays. Assigned shifts are subject to change to support the operation's needs. Job Duties include, but are not limited to: Check for calls sent from customer service, validate locations and dispatch crews in a timely manner using a 2 way radio Create work orders as required using a work management system, enter information into spreadsheets. Communicate with work crews throughout the day, exchanging information to be entered into the system. Maintain daily call log for all internal and external customer calls. Request utility locates Perform a variety of general clerical duties, including data entry, correspondence, filing and word processing Participates in training of new employees Physical and Environmental Conditions include, depending on assignment, touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing and balancing. Must be able to climb stairs and shelter in place during weather events. Positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Aug 16, 2017
Full Time
Requisition Number: 25420 Department: Water/WW Full-Time/Part-Time: Full-Time Regular/Temporary: Regular The City of Fort Worth Water Department is seeking highly motivated individuals for Water Dispatch Representatives in their Field Operations Division. An eligibility list may be established to fill future vacancies. The Field Operations Division is the largest division of the Water Department. We are responsible for the operation, repair and maintenance of all water and wastewater piping systems for the City of Fort Worth and our surrounding wholesale customers, which occupy a service area of over 350 square miles. As an integral function of the maintenance of the City of Fort Worth's infrastructure, Field Operations operates with an exceptionally high level of customer service, productivity, and quality of work product, while continually striving for new improvements in our technology and processes. The City of Fort Worth offers competitive salaries and an attractive benefit package, which includes life, health and various additional coverage options, as well as a pension program for our career employees. If you are a motivated individual with a strong work ethic who is looking for long term employment, consider a career with Field Operations. "We get it done!" Minimum requirements of this position include, a high school diploma or GED certificate and one year of directly related customer service or dispatch experience. The ideal candidates will also have experience with 2 way radio communication, bilingual (Spanish) skills, and previous experience with a busy, 24/7 dispatching operation. The successful candidate must be able to work any and all assigned shifts, including nights, weekends and holidays. Assigned shifts are subject to change to support the operation's needs. Job Duties include, but are not limited to: Check for calls sent from customer service, validate locations and dispatch crews in a timely manner using a 2 way radio Create work orders as required using a work management system, enter information into spreadsheets. Communicate with work crews throughout the day, exchanging information to be entered into the system. Maintain daily call log for all internal and external customer calls. Request utility locates Perform a variety of general clerical duties, including data entry, correspondence, filing and word processing Participates in training of new employees Physical and Environmental Conditions include, depending on assignment, touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing and balancing. Must be able to climb stairs and shelter in place during weather events. Positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Job Summary Operates radio, telephone and related communications equipment to receive and relay information; priortizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility. Maintains logs and records of all activity as required. Provides support information to police officers, fire units, the general public and other public safety agencies as required. Major Duties Answers telephone requests and/or radio calls for service. Analyzes the nature of the request, prioritizes requests/public safety needs and assigns/alerts appropriate resources. Operates a Computer Aided Dispatch (CAD) computer system, video display terminals, multiple radio frequencies and associated equipment. Receives and records emergency and routine business calls by actively listening, appropriately controlling conversations and expeditiously gathering pertinent and relevant information. Provides the public with basic instructions to safeguard persons in hazardous conditions, including first aid and medical emergencies prior to arrival of trained emergency response personnel. Dispatches City public safety and/or contacts other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment. Provides training to new communications operators and other personnel in dispatch procedures, as required. Performs other related duties, as assigned. Minimum Qualifications Knowledge, Abilities, and Skills : Knowledge of : Principles, practices and techniques of public relations. Office practices and procedures. Police radio operations and procedures, local streets, police beats, classification of crimes and recognition of common police codes. Effective customer service techniques. Ability to : Perform emergency dispatching methods using various communications equipment including Computer Aided Dispatching (CAD) equipment or similar equipment. Operate various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stress. Learn to use law enforcement and telecommunications databases and other applications in an appropriate manner. Memorize numerous codes, streets, addresses and computer functions. Learn fire equipment and resource capabilities and develop strategy for various types and fire and rescue emergencies. Provide high quality, efficient and professional customer service while working in a fast-paced and stressful environment. Speak clearly in a well-modulated voice using proper diction. Maintain emotional stability and patience. Possess level-headed thinking while being able to react appropriately and quickly in crisis and routine situations. Work independently and exercise independent judgment, discretion, maturity and confidence. Work within an established chain of command organizational structure and accept constructive criticism. Establish and maintain effective and cooperative working relationships with City employees and the general public. Provide effective customer service. Skill in : Reading, writing legibly, spelling and communicating at an appropriate level. Speaking clearly, distinctly, calmly and correctly with even modulation. Type at a corrected speed of 40 words per minute. Multi-tasking by simultaneously talking on the telephone/police radio and typing into a computer. Using a personal computer and applicable software applications. Education, Training, and Experience : Fire Department : Graduation from high school or the equivalent. One year of recent, paid work experience as a certified emergency medical public safety dispatcher. Licenses and Certificates: Possession of a valid Class C driver license. Possession of a valid Emergency Medical Dispatch certificate from a recognized emergency dispatch program. Possession of a valid American Heart Association or national/state accredited certification in Cardiopulmonary Resuscitation. Police Department : Graduation from high school or the equivalent. One year of recent, paid work experience as a law enforcement emergency dispatcher. Licenses and Certificates : Possession of California POST basic dispatcher certification. Possession of a valid Class C driver license. Selection Process All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following: Typing @ 40 wpm (Qualifying) Oral Interview: 100% Background Investigation : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Aug 14, 2017
Job Summary Operates radio, telephone and related communications equipment to receive and relay information; priortizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility. Maintains logs and records of all activity as required. Provides support information to police officers, fire units, the general public and other public safety agencies as required. Major Duties Answers telephone requests and/or radio calls for service. Analyzes the nature of the request, prioritizes requests/public safety needs and assigns/alerts appropriate resources. Operates a Computer Aided Dispatch (CAD) computer system, video display terminals, multiple radio frequencies and associated equipment. Receives and records emergency and routine business calls by actively listening, appropriately controlling conversations and expeditiously gathering pertinent and relevant information. Provides the public with basic instructions to safeguard persons in hazardous conditions, including first aid and medical emergencies prior to arrival of trained emergency response personnel. Dispatches City public safety and/or contacts other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment. Provides training to new communications operators and other personnel in dispatch procedures, as required. Performs other related duties, as assigned. Minimum Qualifications Knowledge, Abilities, and Skills : Knowledge of : Principles, practices and techniques of public relations. Office practices and procedures. Police radio operations and procedures, local streets, police beats, classification of crimes and recognition of common police codes. Effective customer service techniques. Ability to : Perform emergency dispatching methods using various communications equipment including Computer Aided Dispatching (CAD) equipment or similar equipment. Operate various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stress. Learn to use law enforcement and telecommunications databases and other applications in an appropriate manner. Memorize numerous codes, streets, addresses and computer functions. Learn fire equipment and resource capabilities and develop strategy for various types and fire and rescue emergencies. Provide high quality, efficient and professional customer service while working in a fast-paced and stressful environment. Speak clearly in a well-modulated voice using proper diction. Maintain emotional stability and patience. Possess level-headed thinking while being able to react appropriately and quickly in crisis and routine situations. Work independently and exercise independent judgment, discretion, maturity and confidence. Work within an established chain of command organizational structure and accept constructive criticism. Establish and maintain effective and cooperative working relationships with City employees and the general public. Provide effective customer service. Skill in : Reading, writing legibly, spelling and communicating at an appropriate level. Speaking clearly, distinctly, calmly and correctly with even modulation. Type at a corrected speed of 40 words per minute. Multi-tasking by simultaneously talking on the telephone/police radio and typing into a computer. Using a personal computer and applicable software applications. Education, Training, and Experience : Fire Department : Graduation from high school or the equivalent. One year of recent, paid work experience as a certified emergency medical public safety dispatcher. Licenses and Certificates: Possession of a valid Class C driver license. Possession of a valid Emergency Medical Dispatch certificate from a recognized emergency dispatch program. Possession of a valid American Heart Association or national/state accredited certification in Cardiopulmonary Resuscitation. Police Department : Graduation from high school or the equivalent. One year of recent, paid work experience as a law enforcement emergency dispatcher. Licenses and Certificates : Possession of California POST basic dispatcher certification. Possession of a valid Class C driver license. Selection Process All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following: Typing @ 40 wpm (Qualifying) Oral Interview: 100% Background Investigation : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include, but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous employer(s), and references. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Hood River County
601 State Street, Hood River, OR, United States
Hood River County
Job Description
JOB TITLE: Dispatcher
SUMMARY: Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the standard operating policies and procedures of the dispatch center.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation; insures the presence of reserve units by contacting personnel designated for call-back; relays information as required.
Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as malfunctioning traffic lights and street closures and keeps emergency personnel informed.
Maintains dispatch center work area and equipment in clean and working condition.
Operates radios as needed and assists in radio communications; operates base radio as required.
Operates listed office machines as required.
Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
Works rotational shifts (Day, Swing, Grave) with varied days off as is deemed necessary or advantageous for operational purposes.
Sit for long periods of time with irregular break and meal periods.
Wear a headset with an earpiece that fits inside the ear or one that covers one or both ears.
Works some Holidays, overtime, short notice call in, as is necessary for operational needs.
Maintains dispatch documents and records.
Assists in training new employees.
Monitors flood warning system.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE: Graduation from high school or equivalency with specialized course work in general office practices such as typing, filing and two (2) years of increasingly responsible related experience, or any equivalent combination of related education and experience. Ability to perform basic functions on computer-aided systems; personal computer including word processing software; copy machine; fax machine; radio.
SPECIAL REQUIREMENTS/LICENSES: Must possess and keep current LEDS certification, CPR/first Aid Card, Emergency Medical Certification and DPSST Basic Telecommunicator Certification.
OTHER SKILLS AND ABILITIES: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal firmly and tactfully with the public; analyze situations quickly and objectively and determine a proper course of action to be taken during stressful and life threatening situations. Thorough working knowledge of all divisions with the Sheriff’s Office. Considerable knowledge of the laws, rules and regulations pertaining to the Sheriff’s Office and 911 dispatch; Knowledge of modern police methods and procedures; and strong working knowledge of Hood River County geography.
LANGUAGE SKILLS: Ability to read, analyze and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence and accurately detailed documentation. Ability to effectively present information and respond to questions from clients, customers and the general public. Spanish bilingual preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. Employee must continually meet the DPSST Standard for hearing. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Jul 13, 2017
Full Time
Hood River County
Job Description
JOB TITLE: Dispatcher
SUMMARY: Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records; and assisting in the standard operating policies and procedures of the dispatch center.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Monitors telephones and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation; insures the presence of reserve units by contacting personnel designated for call-back; relays information as required.
Maintains log on radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on-going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as malfunctioning traffic lights and street closures and keeps emergency personnel informed.
Maintains dispatch center work area and equipment in clean and working condition.
Operates radios as needed and assists in radio communications; operates base radio as required.
Operates listed office machines as required.
Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
Works rotational shifts (Day, Swing, Grave) with varied days off as is deemed necessary or advantageous for operational purposes.
Sit for long periods of time with irregular break and meal periods.
Wear a headset with an earpiece that fits inside the ear or one that covers one or both ears.
Works some Holidays, overtime, short notice call in, as is necessary for operational needs.
Maintains dispatch documents and records.
Assists in training new employees.
Monitors flood warning system.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE: Graduation from high school or equivalency with specialized course work in general office practices such as typing, filing and two (2) years of increasingly responsible related experience, or any equivalent combination of related education and experience. Ability to perform basic functions on computer-aided systems; personal computer including word processing software; copy machine; fax machine; radio.
SPECIAL REQUIREMENTS/LICENSES: Must possess and keep current LEDS certification, CPR/first Aid Card, Emergency Medical Certification and DPSST Basic Telecommunicator Certification.
OTHER SKILLS AND ABILITIES: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal firmly and tactfully with the public; analyze situations quickly and objectively and determine a proper course of action to be taken during stressful and life threatening situations. Thorough working knowledge of all divisions with the Sheriff’s Office. Considerable knowledge of the laws, rules and regulations pertaining to the Sheriff’s Office and 911 dispatch; Knowledge of modern police methods and procedures; and strong working knowledge of Hood River County geography.
LANGUAGE SKILLS: Ability to read, analyze and interpret technical procedures and governmental regulations. Ability to write reports, business correspondence and accurately detailed documentation. Ability to effectively present information and respond to questions from clients, customers and the general public. Spanish bilingual preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. Employee must continually meet the DPSST Standard for hearing. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
FIRE DEPARTMENT DEPARTMENTAL PROMOTIONAL EXAM NUMBER: 32433D Restricted to permanent employees of the above Department who have successfully completed their initial probationary period. FILING PERIOD: 06/02/2011 - Continuous DEFINITION: Receives requests for assistance and coordinates the dispatching of fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Fire Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from the Fire Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch. Uses the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder which activates the Countywide paging system. May operate communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders. May assist other fire departments by operating communications equipment during emergencies or at special functions. May train dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console. Requirements SELECTION REQUIREMENTS : One year's experience as a Fire Dispatcher I* - AND- successful completion of the Fire Department's "120" Hour Telephone Radio Operator**" training course. Possession of current Emergency Medical Dispatch (EMD) certification. TYPING SKILL : Ability to type at the rate of 30 net words per minute. Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: *To qualify, applicants must hold or have held the County job title of Fire Dispatcher I with the Los Angeles County Fire Department for the one year period of time. NO OUT OF CLASS EXPERIENCE IN SIMILAR CLASSES WILL BE ACCEPTED. **A copy of your certificate of training for the "120 Hour Telephone Radio Operator" training course must be attached to your application. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based on application information weighted 50% and an Appraisal of Promotability weighted 50%. The Appraisal of Promotability is designed to measure potential performance in this position, and will evaluate knowledge and skills, adaptability, productivity, and dependability. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Fire Department. ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade on the examination will be added to the eligible register and will appear in the order of their score group for a period of at least twelve (12) months following date of eligibility. No person may compete in this examination more than once every twelve (12) months. AVAILABLE SHIFT : Appointees will be required to work any shift, including evenings, nights, Saturdays, Sundays and Holidays. APPLICATION AND FILING INFORMATION: File using ONE of the methods below: FILING ONLINE We encourage you to apply online so you can track the status of your application and get notified of your progress by email. The standard Los Angeles County Employment Application for this examination can be completed Online and submitted electronically. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. To apply online, please click on the link above or below this bulletin that reads. "APPLY TO JOB" so you can track the status of your application on-line. Note: If you are unable to attach required documents, you may fax them to (323) 869-0312 within fifteen (15) days of filing. Please include exam number and exam title. FILING BY U.S. MAIL OR IN PERSON : A Standard Los Angeles County Employment Application for this position will be accepted on business days only between 8:00 a.m. and 5:00 p.m. This examination will remain open until the needs of the service are met, and is subject to closure without prior notice. Application must be received by 5:00 p.m. on the last day of filing. A Standard county Employment Application can be found at: https://www.governmentjobs.com/careers/lacounty. Submit completed application and any required supplemental (if any) in person or by U.S. Mail to the following address: Los Angeles County Fire Department Personnel Section 1320 N Eastern Ave, Room 221 Los Angeles, Ca 90063 (323) 838-2239 The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Please be sure you application shows complete information for jobs held which relate tot his position. For each job held, give the name and address of your employer, your job title, beginning and ending dates, hours worked, description of work performed and salary earned. A COPY OF YOUR CERTIFICATE OF TRAINING FOR THE "120 HOUR TELEPHONE RADIO OPERATOR" TRAINING COURSE MUST BE ATTACHED TO YOUR APPLICATION . Please attach a list of any dispatching/communication oriented classes or seminars attended and the dates of completion. If you application is incomplete, it may be rejected at any stage of the selection process. All information supplied by applicants is subject to verification. Department Contact Name : Ivy Pham Department Contact Phone : 323-838-2241 Department Email: Ivy.Pham@fire.lacounty.gov ADA Coordinator : 323-838-2239 Teletype Phone: 800-735-2929 California Relay Services Phone : 800-735-2922
Jul 12, 2017
Full Time
FIRE DEPARTMENT DEPARTMENTAL PROMOTIONAL EXAM NUMBER: 32433D Restricted to permanent employees of the above Department who have successfully completed their initial probationary period. FILING PERIOD: 06/02/2011 - Continuous DEFINITION: Receives requests for assistance and coordinates the dispatching of fire fighting or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Fire Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from the Fire Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Fire stations and administrative, investigative, and field units via voice, digital, and video communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Provides pre-arrival emergency instructions in accordance with the Department's Emergency Medical Dispatch. Uses the CAD system to determine the identity and availability of the nearest fire fighting, rescue, or paramedic unit. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder which activates the Countywide paging system. May operate communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders. May assist other fire departments by operating communications equipment during emergencies or at special functions. May train dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console. Requirements SELECTION REQUIREMENTS : One year's experience as a Fire Dispatcher I* - AND- successful completion of the Fire Department's "120" Hour Telephone Radio Operator**" training course. Possession of current Emergency Medical Dispatch (EMD) certification. TYPING SKILL : Ability to type at the rate of 30 net words per minute. Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION: *To qualify, applicants must hold or have held the County job title of Fire Dispatcher I with the Los Angeles County Fire Department for the one year period of time. NO OUT OF CLASS EXPERIENCE IN SIMILAR CLASSES WILL BE ACCEPTED. **A copy of your certificate of training for the "120 Hour Telephone Radio Operator" training course must be attached to your application. Additional Information EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based on application information weighted 50% and an Appraisal of Promotability weighted 50%. The Appraisal of Promotability is designed to measure potential performance in this position, and will evaluate knowledge and skills, adaptability, productivity, and dependability. Candidates must achieve a passing score of 70% or higher in order to be placed on the eligible register. VACANCY INFORMATION: The resulting eligible register for this examination will be used to fill vacancies in the Fire Department. ELIGIBILITY INFORMATION: The names of candidates receiving a passing grade on the examination will be added to the eligible register and will appear in the order of their score group for a period of at least twelve (12) months following date of eligibility. No person may compete in this examination more than once every twelve (12) months. AVAILABLE SHIFT : Appointees will be required to work any shift, including evenings, nights, Saturdays, Sundays and Holidays. APPLICATION AND FILING INFORMATION: File using ONE of the methods below: FILING ONLINE We encourage you to apply online so you can track the status of your application and get notified of your progress by email. The standard Los Angeles County Employment Application for this examination can be completed Online and submitted electronically. Applications electronically received after 5:00 p.m., PST, on the last day of filing will not be accepted. To apply online, please click on the link above or below this bulletin that reads. "APPLY TO JOB" so you can track the status of your application on-line. Note: If you are unable to attach required documents, you may fax them to (323) 869-0312 within fifteen (15) days of filing. Please include exam number and exam title. FILING BY U.S. MAIL OR IN PERSON : A Standard Los Angeles County Employment Application for this position will be accepted on business days only between 8:00 a.m. and 5:00 p.m. This examination will remain open until the needs of the service are met, and is subject to closure without prior notice. Application must be received by 5:00 p.m. on the last day of filing. A Standard county Employment Application can be found at: https://www.governmentjobs.com/careers/lacounty. Submit completed application and any required supplemental (if any) in person or by U.S. Mail to the following address: Los Angeles County Fire Department Personnel Section 1320 N Eastern Ave, Room 221 Los Angeles, Ca 90063 (323) 838-2239 The acceptance of your application will depend on whether you have clearly shown that you meet the Selection Requirements. Please be sure you application shows complete information for jobs held which relate tot his position. For each job held, give the name and address of your employer, your job title, beginning and ending dates, hours worked, description of work performed and salary earned. A COPY OF YOUR CERTIFICATE OF TRAINING FOR THE "120 HOUR TELEPHONE RADIO OPERATOR" TRAINING COURSE MUST BE ATTACHED TO YOUR APPLICATION . Please attach a list of any dispatching/communication oriented classes or seminars attended and the dates of completion. If you application is incomplete, it may be rejected at any stage of the selection process. All information supplied by applicants is subject to verification. Department Contact Name : Ivy Pham Department Contact Phone : 323-838-2241 Department Email: Ivy.Pham@fire.lacounty.gov ADA Coordinator : 323-838-2239 Teletype Phone: 800-735-2929 California Relay Services Phone : 800-735-2922
THE CITY Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. NOTE: The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. The City: The City of Hemet, tucked in a valley surrounded by the Santa Rosa Hills and the San Jacinto Mountains, is centrally located to Southern California's major metropolitan areas and attractions. Hemet is embarking on a journey of revitalization and growth and is seeking extraordinary men and women who are pursuing an exciting, challenging, and demanding career in law enforcement. The Hemet Police Department offers great opportunities for career development and professional growth, and provides exceptional benefits. The city and surrounding areas offer affordable housing, excellent school districts, and family-oriented recreational activities. Summary Description Public Safety Dispatchers receive requests for fire and police services over the phone, screen incoming calls to determine necessity, priority, and type of response required. Incumbents monitor other radio frequencies to be aware of incidents elsewhere that may affect city police operations, and monitor alarm systems. Dispatches, as necessary, police and/or fire units in response to calls for service or requests from officers in the field. Incumbents will use law enforcement terminology and cite code sections by number, and may call public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Dispatchers oversee fire and police unit locations and status, maintain constant radio communication with personnel in the field, run warrant checks on subjects, run registration checks on vehicles and property checks, and relay information and instructions to personnel in the field. Incumbents maintain accurate log of incoming service requests and actions taken, prepare other reports and records as directed, maintain files necessary for dispatch as assigned, and type routine logs and reports. Incumbents provide general information to the public as necessary, refer callers to appropriate agencies, calm angered or distraught callers, and maintain calm in radio transmissions during hectic, tense, and dangerous situations. Incumbents also provide temporary and vacation relief for other dispatchers as necessary and may perform matron duties. Knowledge, Skills and Abilities Knowledge of standard office equipment, office procedures, record keeping systems, forms, correspondence, reports, and other materials common to operation of a police department. Ability to learn to operate communications system equipment, computer-aided dispatch, and CAD system. Ability to orally instruct others, disseminate information both in typewritten and verbal form. Ability to speak clearly in a well-modulated voice to be understood when communicating over telephone and two-way radio; use computer keyboard and/or typewriter to type logs, memos, and forms; use computer keyboard to enter information on calls for service, warrant checks, identity, vehicle checks; hear and understand persons calling by telephone and two-way radio, read and accurately interpret various printed materials including: manuals, maps, and computer printouts; exercise independent judgment to make decisions and act quickly in response to emergencies, maintain the confidentiality of records, deal constructively with conflict and develop effective resolutions, work with minimum supervision; establish and maintain cooperative working relationships in a close, busy environment; type at a speed of 25 wpm net . MINIMUM QUALIFICATIONS AND PHYSICAL REQUIREMENTS: Education: Any combination of education and/or experience which has provided the Knowledge, skill, and abilities necessary for satisfactory job performance. Graduation from high school or equivalent. Experience: Minimum of one year of recent, full-time Police and/or Fire Dispatching experience. Certification/License and /or Other Special Requirements: Possession of or ability to obtain a valid California Class C Driver's License and maintain a satisfactory driving record. Possession of a current typing certificate. (Online attained Certificates will not be accepted) For additional information regarding the typing certificate click HERE. Physical Requirements: This position requires the ability to operate business machines, lift and carry moderate weight, bend, stoop, open/close full file cabinet drawers, arrange, retrieve and replace files, sort papers and documents, sit or stand and work in a small area for extended periods of time, use a keyboard, coordinate visual and muscular dexterity to operate equipment, move about the offices and between building, and reach above the head. NOTE: To review the complete job description please click on the link below: http://www.cityofhemet.org/DocumentCenter/Home/View/486 Supplemental Information Public Safety Dispatcher- Lateral Required Attachment Materials: Checklist: *Current Typing Certificate *ALL REQUIRED DOCUMENTS MUST BE SUBMITTED AS ATTACHMENTS OR YOU WILL BE AUTOMATICALLY DISQUALIFIED. *PLEASE NOTE: IT IS THE APPLICANT'S RESPONSIBILITY TO KEEP ALL REQUIRED CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS ANY REQUIRED CERTIFICATES EXPIRE, THE APPLICATION WILL BE DISQUALIFIED. The City of Hemet does not discriminate on the basis of race, color, national origin, sex, religion, age, ancestry, generic information, marital status, parental status, sexual orientation, gender identity and expression, disability, status as a veteran, handicapped status in employment or the provision of services. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment, programs and facilities. Any person with a disability will receive reasonable accommodations. Notify the Human Resources Department regarding the type of accommodations needed within three days following the closing date. In compliance with the Immigration Reform and Control Act of 1986, the City of Hemet requires all new employees to show proof of their legal right to work in the United States. At the time of hire, the new employee must present original documentation to establish both work authorization and identity. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
Jun 16, 2017
Full Time
THE CITY Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. NOTE: The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. The City: The City of Hemet, tucked in a valley surrounded by the Santa Rosa Hills and the San Jacinto Mountains, is centrally located to Southern California's major metropolitan areas and attractions. Hemet is embarking on a journey of revitalization and growth and is seeking extraordinary men and women who are pursuing an exciting, challenging, and demanding career in law enforcement. The Hemet Police Department offers great opportunities for career development and professional growth, and provides exceptional benefits. The city and surrounding areas offer affordable housing, excellent school districts, and family-oriented recreational activities. Summary Description Public Safety Dispatchers receive requests for fire and police services over the phone, screen incoming calls to determine necessity, priority, and type of response required. Incumbents monitor other radio frequencies to be aware of incidents elsewhere that may affect city police operations, and monitor alarm systems. Dispatches, as necessary, police and/or fire units in response to calls for service or requests from officers in the field. Incumbents will use law enforcement terminology and cite code sections by number, and may call public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Dispatchers oversee fire and police unit locations and status, maintain constant radio communication with personnel in the field, run warrant checks on subjects, run registration checks on vehicles and property checks, and relay information and instructions to personnel in the field. Incumbents maintain accurate log of incoming service requests and actions taken, prepare other reports and records as directed, maintain files necessary for dispatch as assigned, and type routine logs and reports. Incumbents provide general information to the public as necessary, refer callers to appropriate agencies, calm angered or distraught callers, and maintain calm in radio transmissions during hectic, tense, and dangerous situations. Incumbents also provide temporary and vacation relief for other dispatchers as necessary and may perform matron duties. Knowledge, Skills and Abilities Knowledge of standard office equipment, office procedures, record keeping systems, forms, correspondence, reports, and other materials common to operation of a police department. Ability to learn to operate communications system equipment, computer-aided dispatch, and CAD system. Ability to orally instruct others, disseminate information both in typewritten and verbal form. Ability to speak clearly in a well-modulated voice to be understood when communicating over telephone and two-way radio; use computer keyboard and/or typewriter to type logs, memos, and forms; use computer keyboard to enter information on calls for service, warrant checks, identity, vehicle checks; hear and understand persons calling by telephone and two-way radio, read and accurately interpret various printed materials including: manuals, maps, and computer printouts; exercise independent judgment to make decisions and act quickly in response to emergencies, maintain the confidentiality of records, deal constructively with conflict and develop effective resolutions, work with minimum supervision; establish and maintain cooperative working relationships in a close, busy environment; type at a speed of 25 wpm net . MINIMUM QUALIFICATIONS AND PHYSICAL REQUIREMENTS: Education: Any combination of education and/or experience which has provided the Knowledge, skill, and abilities necessary for satisfactory job performance. Graduation from high school or equivalent. Experience: Minimum of one year of recent, full-time Police and/or Fire Dispatching experience. Certification/License and /or Other Special Requirements: Possession of or ability to obtain a valid California Class C Driver's License and maintain a satisfactory driving record. Possession of a current typing certificate. (Online attained Certificates will not be accepted) For additional information regarding the typing certificate click HERE. Physical Requirements: This position requires the ability to operate business machines, lift and carry moderate weight, bend, stoop, open/close full file cabinet drawers, arrange, retrieve and replace files, sort papers and documents, sit or stand and work in a small area for extended periods of time, use a keyboard, coordinate visual and muscular dexterity to operate equipment, move about the offices and between building, and reach above the head. NOTE: To review the complete job description please click on the link below: http://www.cityofhemet.org/DocumentCenter/Home/View/486 Supplemental Information Public Safety Dispatcher- Lateral Required Attachment Materials: Checklist: *Current Typing Certificate *ALL REQUIRED DOCUMENTS MUST BE SUBMITTED AS ATTACHMENTS OR YOU WILL BE AUTOMATICALLY DISQUALIFIED. *PLEASE NOTE: IT IS THE APPLICANT'S RESPONSIBILITY TO KEEP ALL REQUIRED CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS ANY REQUIRED CERTIFICATES EXPIRE, THE APPLICATION WILL BE DISQUALIFIED. The City of Hemet does not discriminate on the basis of race, color, national origin, sex, religion, age, ancestry, generic information, marital status, parental status, sexual orientation, gender identity and expression, disability, status as a veteran, handicapped status in employment or the provision of services. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment, programs and facilities. Any person with a disability will receive reasonable accommodations. Notify the Human Resources Department regarding the type of accommodations needed within three days following the closing date. In compliance with the Immigration Reform and Control Act of 1986, the City of Hemet requires all new employees to show proof of their legal right to work in the United States. At the time of hire, the new employee must present original documentation to establish both work authorization and identity. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
LAWA Business & Jobs Resource Center
Los Angeles, CA, USA
SUMMARY Dispatches passenger busses to LAX for airline crew member pickup. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may also be assigned. Handling of communication equipment including two way radios Assigning daily assignments to drivers Ensuring that related documentation is correctly completed Scheduling and arranging trips Heavy phone usage Providing excellent customer services to our clients and various individuals with whom you interact Some physical activity, including running, bending, lifting, stretching etc., Keeping accurate logs of dispatched trips Working various shifts including early morning and late nights QUALIFICATIONS :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to clearly communicate in English in both verbal and written form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications: - Bilingual a plus (Spanish) -Previous Dispatching or related experience Required Skills Must be able to work independently Must be Extremely detail oriented Must be able to communicate professional in verbal and written communication
May 26, 2017
SUMMARY Dispatches passenger busses to LAX for airline crew member pickup. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may also be assigned. Handling of communication equipment including two way radios Assigning daily assignments to drivers Ensuring that related documentation is correctly completed Scheduling and arranging trips Heavy phone usage Providing excellent customer services to our clients and various individuals with whom you interact Some physical activity, including running, bending, lifting, stretching etc., Keeping accurate logs of dispatched trips Working various shifts including early morning and late nights QUALIFICATIONS :To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to clearly communicate in English in both verbal and written form. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Preferred Qualifications: - Bilingual a plus (Spanish) -Previous Dispatching or related experience Required Skills Must be able to work independently Must be Extremely detail oriented Must be able to communicate professional in verbal and written communication
The Position The current vacancy is in Ukiah. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Primary responsibility is to receive, process and transmit two-way radio and telecommunication messages, complaints, and emergency calls; performs responsible technical and clerical duties; entry level position in a series of two classification levels.
Jul 27, 2017
Full Time
The Position The current vacancy is in Ukiah. The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part-time positions in a variety of departments, service areas, and locations throughout the County, should they occur. Primary responsibility is to receive, process and transmit two-way radio and telecommunication messages, complaints, and emergency calls; performs responsible technical and clerical duties; entry level position in a series of two classification levels.
EXAM NUMBER: J2451D REBULLETIN INFORMATION: THIS ANNOUNCMENT IS A REBULLETIN TO UPDATE SOCIAL SECURITY NUMBER INFORMATION. PERSONS WHO HAVE ALREADY APPLIED WITHIN THE LAST TWELVE (12) MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION BY THE LAST DAY OF FILING. FIRST DAY OF FILING: AUGUST 13, 2015 at 8:00 A.M. (PST) TYPE OF RECRUITMENT: DEPARTMENTAL PROMOTIONAL OPPORTUNITY Restricted to permanent employees of the Sheriff's Department who have successfully completed their initial probationary period. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Withhold Information Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire Stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates and encoder, which activates the countrywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters of civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements SELECTION REQUIREMENTS One year's paid experience as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I in the service of the County of Los Angeles.* TYPEWRITING SKILL Ability to type at the rate of 30 net words per minute. PHYSICAL CLASS 2 - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION *To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accredited college or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information weighted 60%. Part II An Appraisal of Promotability evaluating knowledge and skills, adaptability, productivity, dependability, and written and oral communication weighted 40%. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months following the date of promulgation. No persons may compete for this examination more than once every six (6) months. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Sheriff's Radio Center. AVAILABLE SHIFT Any Shift APPOINTEES MAY BE REQUIRED TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application. To apply for this examination, click on the " Apply" tab located on the top right corner of the screen. Your application must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES Please note ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATIONS of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . **In order to receive credit for any type of college degree, you must include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization or official certificates with your application at the time of filing, or within 15 calendar days from the date of filing the application. NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing, or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email : sheriffexamsunit@lasd.org
Jul 12, 2017
Full Time
EXAM NUMBER: J2451D REBULLETIN INFORMATION: THIS ANNOUNCMENT IS A REBULLETIN TO UPDATE SOCIAL SECURITY NUMBER INFORMATION. PERSONS WHO HAVE ALREADY APPLIED WITHIN THE LAST TWELVE (12) MONTHS NEED NOT REAPPLY, BUT MAY SUBMIT ADDITIONAL INFORMATION BY THE LAST DAY OF FILING. FIRST DAY OF FILING: AUGUST 13, 2015 at 8:00 A.M. (PST) TYPE OF RECRUITMENT: DEPARTMENTAL PROMOTIONAL OPPORTUNITY Restricted to permanent employees of the Sheriff's Department who have successfully completed their initial probationary period. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Withhold Information Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing or by the last day of filing. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire Stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates and encoder, which activates the countrywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters of civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements SELECTION REQUIREMENTS One year's paid experience as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I in the service of the County of Los Angeles.* TYPEWRITING SKILL Ability to type at the rate of 30 net words per minute. PHYSICAL CLASS 2 - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. SPECIAL REQUIREMENT INFORMATION *To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accredited college or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information weighted 60%. Part II An Appraisal of Promotability evaluating knowledge and skills, adaptability, productivity, dependability, and written and oral communication weighted 40%. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months following the date of promulgation. No persons may compete for this examination more than once every six (6) months. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Sheriff's Radio Center. AVAILABLE SHIFT Any Shift APPOINTEES MAY BE REQUIRED TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS, WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application. To apply for this examination, click on the " Apply" tab located on the top right corner of the screen. Your application must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES Please note ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATIONS of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . **In order to receive credit for any type of college degree, you must include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization or official certificates with your application at the time of filing, or within 15 calendar days from the date of filing the application. NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing, or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal Law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email : sheriffexamsunit@lasd.org
Job Description Overall Job Objective Job Title: Psychiatric Social Worker II / Marriage and Family Therapist II - Call Center (Open & Promotional) Closing Date/Time: Continuous Salary: $36.23 - $45.29 Hourly $2,898.40 - $3,623.20 Biweekly $6,279.87 - $7,850.27 Monthly $75,358.40 - $94,203.20 Annually Job Type: Full-Time Location: San Mateo County, California Note: This recruitment schedule was amended on June 20, 2017 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The County of San Mateo Health System's Behavioral Health and Recovery Services Division is seeking well-qualified individuals for the position of Psychiatric Social Worker II / Marriage & Family Therapist II - Call Center. One position is for a Bilingual Spanish Required Clinician and one is for a Spanish Speaking Preferred Clinician , to provide telephone screening of individuals requesting referrals for Mental Health and Alcohol and Other Drug services. These Clinicians will answer live telephone calls; screen callers for insurance coverage and level of care for mental health and substance use treatment services; provide community resources and referrals; and determine appropriate referral disposition within Behavioral Health and Recovery Services (BHRS). The current vacancies are for two full- time PSW/MFT Clinicians, in the Behavioral Health and Recovery Services Access Call Center located in Belmont, CA, with a schedule of Monday - Friday from 8:00 a.m. - 5:00 p.m., with some flexibility. One must be bilingual Spanish. Current California license as a Clinical Social Worker (LCSW) or Marriage and Family Therapist (MFT) is required for these positions. NOTE : These positions do not provide hours towards licensure for LCSW or MFT. The BHRS Access Call Center is the point of entry for all individuals requesting referrals to Mental Health and/or Alcohol and Other Drug services within San Mateo County. The Clinician's primary responsibilities will include: Screening and triage for serious mental illness in adults; serious emotional disturbance in youth; mild to moderate versus severe mental health issues. Determination of appropriate level of treatment referrals for substance use issues. Assessing callers for danger to self or others and collaboration with community providers and/or emergency services to initiate welfare checks of individuals at-risk in the community. Telephone assistance for callers in crisis; assessing for risk and safety and linkage to appropriate services. Referring callers to appropriate providers for treatment services. Providing excellent customer service to callers regarding mental health and alcohol and other drugs resources and referrals. The ideal candidate will possess: Experience conducting telephone screening, triage, and referral for individuals with mental illness and/or substance use disorders seeking treatment services. Ability to efficiently conduct screening by telephone in order to assess needs and make referrals in a timely manner. Ability to evaluate the degree of behavioral health issues or emotional distress of callers. Ability to screen calls and provide consultation with community agencies, treatment providers and other community organizations regarding issues affecting adults, children or adolescents with mental illness and/or alcohol and other drug issues ranging from mild to moderate to serious. Ability to work collaboratively within a multi-disciplinary system of care. Demonstrated experience providing excellent customer service to all callers; especially callers that may be in crisis or suicidal. Knowledge of insurance coverage and benefits within San Mateo County including Medi-Cal, Medicare, Care Advantage, Healthy Kids, and Health Worx. Knowledge of Avatar Electronic Health Record system; and proficiency in Microsoft Office Suite. Excellent verbal and written communication skills. Fluency in Spanish is required for one of the positions. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications: Licensure/Certification: PSW-II - current California license as a Clinical Social Worker (LCSW). MFT II - current California license as a Marriage and Family Therapist (MFT). Some positions require fluency in Spanish. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Master's degree in Social Work, Social Welfare or a closely related field. Knowledge of: Current philosophy, principles, and practices for services to clients with serious mental illness. Individual, group and family psychodynamics as they relate to adults or children. Psychological diagnostic methods and terminology. Personality development from infancy through adulthood. Human and health services systems in the County including private agencies and other community resources. Skill/Ability to: Provide treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse. Set realistic treatment goals and facilitate their attainment. Evaluate the degree of mental disability or emotional distress of patients/clients. Communicate effectively orally and in writing. Provide consultation and technical assistance to agencies, schools and other organizations. Work collectively within a multi-disciplinary team. Application/Examination: Open and Promotional: Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form . The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).] Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: CONTINUOUS First Round Application Screening: June 27, 2017 First Round Combined Panel/Department Interview: July 6, 2017 The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at http://hr.smcgov.org/conviction-information-applicants-faqs to find out more information about the conviction history questionnaire so that you can prepare accordingly. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. San Mateo County is an Equal Opportunity Employer HR Contact: Carolyn Burns (060517) (Marriage & Family Therapist- G120/G040/G035/G121) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Jun 06, 2017
Job Description Overall Job Objective Job Title: Psychiatric Social Worker II / Marriage and Family Therapist II - Call Center (Open & Promotional) Closing Date/Time: Continuous Salary: $36.23 - $45.29 Hourly $2,898.40 - $3,623.20 Biweekly $6,279.87 - $7,850.27 Monthly $75,358.40 - $94,203.20 Annually Job Type: Full-Time Location: San Mateo County, California Note: This recruitment schedule was amended on June 20, 2017 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The County of San Mateo Health System's Behavioral Health and Recovery Services Division is seeking well-qualified individuals for the position of Psychiatric Social Worker II / Marriage & Family Therapist II - Call Center. One position is for a Bilingual Spanish Required Clinician and one is for a Spanish Speaking Preferred Clinician , to provide telephone screening of individuals requesting referrals for Mental Health and Alcohol and Other Drug services. These Clinicians will answer live telephone calls; screen callers for insurance coverage and level of care for mental health and substance use treatment services; provide community resources and referrals; and determine appropriate referral disposition within Behavioral Health and Recovery Services (BHRS). The current vacancies are for two full- time PSW/MFT Clinicians, in the Behavioral Health and Recovery Services Access Call Center located in Belmont, CA, with a schedule of Monday - Friday from 8:00 a.m. - 5:00 p.m., with some flexibility. One must be bilingual Spanish. Current California license as a Clinical Social Worker (LCSW) or Marriage and Family Therapist (MFT) is required for these positions. NOTE : These positions do not provide hours towards licensure for LCSW or MFT. The BHRS Access Call Center is the point of entry for all individuals requesting referrals to Mental Health and/or Alcohol and Other Drug services within San Mateo County. The Clinician's primary responsibilities will include: Screening and triage for serious mental illness in adults; serious emotional disturbance in youth; mild to moderate versus severe mental health issues. Determination of appropriate level of treatment referrals for substance use issues. Assessing callers for danger to self or others and collaboration with community providers and/or emergency services to initiate welfare checks of individuals at-risk in the community. Telephone assistance for callers in crisis; assessing for risk and safety and linkage to appropriate services. Referring callers to appropriate providers for treatment services. Providing excellent customer service to callers regarding mental health and alcohol and other drugs resources and referrals. The ideal candidate will possess: Experience conducting telephone screening, triage, and referral for individuals with mental illness and/or substance use disorders seeking treatment services. Ability to efficiently conduct screening by telephone in order to assess needs and make referrals in a timely manner. Ability to evaluate the degree of behavioral health issues or emotional distress of callers. Ability to screen calls and provide consultation with community agencies, treatment providers and other community organizations regarding issues affecting adults, children or adolescents with mental illness and/or alcohol and other drug issues ranging from mild to moderate to serious. Ability to work collaboratively within a multi-disciplinary system of care. Demonstrated experience providing excellent customer service to all callers; especially callers that may be in crisis or suicidal. Knowledge of insurance coverage and benefits within San Mateo County including Medi-Cal, Medicare, Care Advantage, Healthy Kids, and Health Worx. Knowledge of Avatar Electronic Health Record system; and proficiency in Microsoft Office Suite. Excellent verbal and written communication skills. Fluency in Spanish is required for one of the positions. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications: Licensure/Certification: PSW-II - current California license as a Clinical Social Worker (LCSW). MFT II - current California license as a Marriage and Family Therapist (MFT). Some positions require fluency in Spanish. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Master's degree in Social Work, Social Welfare or a closely related field. Knowledge of: Current philosophy, principles, and practices for services to clients with serious mental illness. Individual, group and family psychodynamics as they relate to adults or children. Psychological diagnostic methods and terminology. Personality development from infancy through adulthood. Human and health services systems in the County including private agencies and other community resources. Skill/Ability to: Provide treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse. Set realistic treatment goals and facilitate their attainment. Evaluate the degree of mental disability or emotional distress of patients/clients. Communicate effectively orally and in writing. Provide consultation and technical assistance to agencies, schools and other organizations. Work collectively within a multi-disciplinary team. Application/Examination: Open and Promotional: Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form . The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).] Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: CONTINUOUS First Round Application Screening: June 27, 2017 First Round Combined Panel/Department Interview: July 6, 2017 The County of San Mateo does not require job applicants to disclose conviction history information until after the applicant successfully completes all examination phases for the recruitment. All passing applicants will receive instructions by email only from Human Resources staff to complete and submit a conviction history questionnaire online within a specified deadline of two business days. Failure to do so within the timeframe will disqualify you from the rest of the process. Please visit this link at http://hr.smcgov.org/conviction-information-applicants-faqs to find out more information about the conviction history questionnaire so that you can prepare accordingly. Note: Positions in criminal justice agencies currently required by law to pass background checks are exempted from this bill, and applicants may be required to submit conviction information at the time of application. San Mateo County is an Equal Opportunity Employer HR Contact: Carolyn Burns (060517) (Marriage & Family Therapist- G120/G040/G035/G121) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Definition IMPORTANT INFORMATION! THIS RECRUITMENT IS SUBJECT TO CLOSE AT ANY TIME WITHOUT NOTICE PLEASE NOTE : The first review of applications will be conducted on or about Wednesday, August 23, 2017 . This recruitment will close when a sufficient number of qualified applications are received. Applicants are encouraged to complete and submit their applications immediately as the recruitment is subject to closing at any time without notice. It is important that you read and become familiar with the job flyer in its entirety as pertinent information is provided here regarding application packet requirements. The application must be completed in its entirety. If the application field does not apply to you, then please indicate so by typing "N/A". INCOMPLETE APPLICATIONS OR APPLICATIONS DIRECTED TO OTHER AGENCIES/JURISDICTIONS WILL RESULT IN DISQUALIFICATION. APPLICATION AND SELECTION PROCESS The Orange Police Department is looking for a dedicated professional to make a difference in the community they serve by becoming a member of one of the best Police Departments in Orange County. The successful candidate will demonstrate through their education and work experience, a desire for a career as a Police Communications Manager. We are looking for a highly-motivated and highly-collaborative Police Communications Manager to plan, manage, and oversee the daily functions, operations, and activities of the Police Communications Bureau. The ideal candidate will provide exceptional customer service, provide a can-do attitude and value teamwork at all levels of the organization. Those persons who best meet the needs of the City will be contacted for participation in the selection process. DEFINITION Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex technical and administrative support related to all programs and activities of the Police Communications Bureau; administers current and long-term planning activities; manages the effective use of the Bureau's resources to improve organizational productivity and customer service; provides complex and responsible support to an assigned Police Lieutenant in areas of expertise; and performs related work as required. Examples of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plans, manages, and oversees the daily functions, operations, and activities of the Police Communications Bureau, including receiving police and emergency calls, dispatching police units following prescribed procedures, and answering non-emergency calls for public safety and other City departments. Participates in the development and implementation of goals, objectives, policies, and priorities for the Bureau; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. Participates in the development, administration, and oversight of the Bureau's budget. Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Police Lieutenant. Participates in the selection of, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures. Oversees the maintenance of radio and telephone dispatching systems, including 911 and telephone or radio recording systems. Oversees and participates in assembling and compiling information for a variety of departmental, State mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files. Provides highly complex staff assistance to an assigned Police Lieutenant; prepares and presents staff reports and other necessary correspondence. Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of police communication services; researches emerging products and enhancements and their applicability to City needs. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Receives, investigates, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action. Performs other duties as assigned. Typical Qualifications Knowledge of: Administrative principles and practices, including goal setting, program development, implementation, and evaluation, project management, and supervision of staff, either directly or through subordinate levels of supervision. Functions, principles, and practices of law enforcement agencies. Principles and practices for police dispatch services, including computer aided dispatch and related emergency systems. Principles and practices of budget administration and accountability. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Organization and management practices as applied to the development, analysis, and evaluation of programs and operational needs of the assigned divisions. Applicable Federal, State, and local laws, ordinances, regulations, and guidelines. Business letter writing and the standard format for reports and correspondence. Modern office practices, methods, and computer equipment and applications related to the work, including automated information systems for Federal, State, and regional law enforcement. Business arithmetic and statistical techniques. Record keeping principles and procedures. Principles and practices of data collection and report preparation. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Recommend and implement goals, objectives, and practices for providing effective and efficient services. Manage and monitor complex projects, on-time, and within budget. Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. Evaluate and develop improvements in operations, procedures, policies, or methods. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. Maintain accurate records and files of work performed. Make accurate arithmetic, financial, and statistical computations. Establish and maintain a variety of manual and computerized record keeping systems. Make sound, independent decisions within established policy and procedural guidelines. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to an Associate of Arts degree in criminal justice, public or business administration, or a related field and five (5) years of increasingly responsible management and/or administrative experience in police communications, including two (2) years of current supervisory experience is required. It is highly desirable that the preferred candidate would have a Bachelor of Arts degree in criminal justice, public or business administration, or a related field, so additional education of a Bachelor's degree may be substituted for up to one (1) year of experience. Licenses and Certifications: Valid California class C driver's license with satisfactory driving record and automobile insurance is required by date of hire. Possession of a valid State of California Commission on Peace Officer Standards and Training (POST) Dispatcher, Civilian Supervisor, and annual update certificates. Possession of a valid California Law Enforcement Telecommunications System (CLETS) Operator certificate. Supplemental Information Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
Aug 09, 2017
Full Time
Definition IMPORTANT INFORMATION! THIS RECRUITMENT IS SUBJECT TO CLOSE AT ANY TIME WITHOUT NOTICE PLEASE NOTE : The first review of applications will be conducted on or about Wednesday, August 23, 2017 . This recruitment will close when a sufficient number of qualified applications are received. Applicants are encouraged to complete and submit their applications immediately as the recruitment is subject to closing at any time without notice. It is important that you read and become familiar with the job flyer in its entirety as pertinent information is provided here regarding application packet requirements. The application must be completed in its entirety. If the application field does not apply to you, then please indicate so by typing "N/A". INCOMPLETE APPLICATIONS OR APPLICATIONS DIRECTED TO OTHER AGENCIES/JURISDICTIONS WILL RESULT IN DISQUALIFICATION. APPLICATION AND SELECTION PROCESS The Orange Police Department is looking for a dedicated professional to make a difference in the community they serve by becoming a member of one of the best Police Departments in Orange County. The successful candidate will demonstrate through their education and work experience, a desire for a career as a Police Communications Manager. We are looking for a highly-motivated and highly-collaborative Police Communications Manager to plan, manage, and oversee the daily functions, operations, and activities of the Police Communications Bureau. The ideal candidate will provide exceptional customer service, provide a can-do attitude and value teamwork at all levels of the organization. Those persons who best meet the needs of the City will be contacted for participation in the selection process. DEFINITION Under general direction, plans, organizes, oversees, coordinates, and reviews the work of staff performing difficult and complex technical and administrative support related to all programs and activities of the Police Communications Bureau; administers current and long-term planning activities; manages the effective use of the Bureau's resources to improve organizational productivity and customer service; provides complex and responsible support to an assigned Police Lieutenant in areas of expertise; and performs related work as required. Examples of Duties Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plans, manages, and oversees the daily functions, operations, and activities of the Police Communications Bureau, including receiving police and emergency calls, dispatching police units following prescribed procedures, and answering non-emergency calls for public safety and other City departments. Participates in the development and implementation of goals, objectives, policies, and priorities for the Bureau; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures. Participates in the development, administration, and oversight of the Bureau's budget. Develops and standardizes procedures and methods to improve and continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and recommends to the Police Lieutenant. Participates in the selection of, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees on performance issues; implements discipline and termination procedures. Oversees the maintenance of radio and telephone dispatching systems, including 911 and telephone or radio recording systems. Oversees and participates in assembling and compiling information for a variety of departmental, State mandated, and statistical reports, including verifying accuracy and completion of reports and maintaining files. Provides highly complex staff assistance to an assigned Police Lieutenant; prepares and presents staff reports and other necessary correspondence. Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate. Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of police communication services; researches emerging products and enhancements and their applicability to City needs. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Receives, investigates, and responds to difficult and sensitive problems and inquiries in a professional manner; identifies and reports findings and takes necessary corrective action. Performs other duties as assigned. Typical Qualifications Knowledge of: Administrative principles and practices, including goal setting, program development, implementation, and evaluation, project management, and supervision of staff, either directly or through subordinate levels of supervision. Functions, principles, and practices of law enforcement agencies. Principles and practices for police dispatch services, including computer aided dispatch and related emergency systems. Principles and practices of budget administration and accountability. Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Organization and management practices as applied to the development, analysis, and evaluation of programs and operational needs of the assigned divisions. Applicable Federal, State, and local laws, ordinances, regulations, and guidelines. Business letter writing and the standard format for reports and correspondence. Modern office practices, methods, and computer equipment and applications related to the work, including automated information systems for Federal, State, and regional law enforcement. Business arithmetic and statistical techniques. Record keeping principles and procedures. Principles and practices of data collection and report preparation. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to: Recommend and implement goals, objectives, and practices for providing effective and efficient services. Manage and monitor complex projects, on-time, and within budget. Plan, organize, schedule, assign, review, and evaluate the work of staff; train staff in work procedures. Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations. Evaluate and develop improvements in operations, procedures, policies, or methods. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. Maintain accurate records and files of work performed. Make accurate arithmetic, financial, and statistical computations. Establish and maintain a variety of manual and computerized record keeping systems. Make sound, independent decisions within established policy and procedural guidelines. Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to an Associate of Arts degree in criminal justice, public or business administration, or a related field and five (5) years of increasingly responsible management and/or administrative experience in police communications, including two (2) years of current supervisory experience is required. It is highly desirable that the preferred candidate would have a Bachelor of Arts degree in criminal justice, public or business administration, or a related field, so additional education of a Bachelor's degree may be substituted for up to one (1) year of experience. Licenses and Certifications: Valid California class C driver's license with satisfactory driving record and automobile insurance is required by date of hire. Possession of a valid State of California Commission on Peace Officer Standards and Training (POST) Dispatcher, Civilian Supervisor, and annual update certificates. Possession of a valid California Law Enforcement Telecommunications System (CLETS) Operator certificate. Supplemental Information Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.
LAWA Business & Jobs Resource Center
Los Angeles, CA, USA
About Us Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 40,000 dedicated professionals, serving over 650 client companies at 180 stations in 38 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as Air Cargo Handling Agent of the Year for consecutive years in a row and has been rewarded Ground Handling Agent of the Year and received the Cargo Africa Award for the second time in a row. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." Job Summary The Operations Communication Center (OCC) Coordinator is the central point of communication for the daily operation. The OCC Coordinator tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion. Responsibilities Coordinate daily flight activity between all Operating Departments at LAX. Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures. Ensure all Swissport controllable services are completed for an on-time departure. Communicate with all levels of management, customers and other agents in a timely and accurate manner. Ensure daily flight activity logs are accurate for proper invoicing. Optimize the use of the ramp staff for flight activity coverage. Other duties as assigned Qualifications: Qualifications and Competencies High School diploma or GED equivalent Excellent communication skills (written and verbal) Proficient in Microsoft Excel and Word applications Excels working in a fast paced environment 1 to 3 years experience in airport operations environment Flexible schedule including weekends, holidays and evenings Understanding of ramp operations Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Aug 04, 2017
About Us Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 40,000 dedicated professionals, serving over 650 client companies at 180 stations in 38 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as Air Cargo Handling Agent of the Year for consecutive years in a row and has been rewarded Ground Handling Agent of the Year and received the Cargo Africa Award for the second time in a row. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." Job Summary The Operations Communication Center (OCC) Coordinator is the central point of communication for the daily operation. The OCC Coordinator tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion. Responsibilities Coordinate daily flight activity between all Operating Departments at LAX. Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures. Ensure all Swissport controllable services are completed for an on-time departure. Communicate with all levels of management, customers and other agents in a timely and accurate manner. Ensure daily flight activity logs are accurate for proper invoicing. Optimize the use of the ramp staff for flight activity coverage. Other duties as assigned Qualifications: Qualifications and Competencies High School diploma or GED equivalent Excellent communication skills (written and verbal) Proficient in Microsoft Excel and Word applications Excels working in a fast paced environment 1 to 3 years experience in airport operations environment Flexible schedule including weekends, holidays and evenings Understanding of ramp operations Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
The County of San Diego is now accepting applications for the position of Group Communications Officer Group Communications Officers oversee, develop, and coordinate the communications program for a County functional group or agency. This position advises and assists management with public information/relations activities. This position oversees all media and communications within a group to ensure accuracy and effectiveness. Other responsibilities include collaborating and coordinating with the County Communications Office to complete the group's communication efforts. There are two current vacancies: one in the Health and Human Services Agency and one in the Public Safety Group; but may be used in other County departments. ClickUse the APPLY NOW buttonto obtain additional information on this job. The ideal candidate will have the ability to: Effectively support County executives in presenting a credible public image; Support and administer with the development and implementation of communication strategies and products; Establish effective working relationships with management, employees, employee representatives, subject matter experts, reporters, and the public representing diverse cultures and backgrounds; Experience translating, formulating, and relaying technical and coherent materials for public use; Exercise appropriate judgment in answering questions and releasing information; Knowledge of current communication, media, and public affairs trends and technology including the ability to effectively utilize social media. Minimum Qualifications: Examples of qualifying education/experience: A bachelor's degree from an accredited U.S. college or university, or a certified foreign studies equivalency in communications, journalism, public relations, or a closely related field; AND, 1. Two (2) years as a Communications Specialist with the County of San Diego, OR, 2. Four (4) years of full-time experience in public or community relations involving the dissemination of information to the public through various forms of communications media. Note: Additional years of experience as described above may substitute for the education requirement on a year-for-year basis. If qualifying with a Bachelor's Degree or college level education, a copy of your degree/transcripts MUST be submitted in order to apply for this position. If these documents have been previously submitted, you will not need to do so again. Evaluation: Qualified applicants will be placed on a twelve (12) month employment list based on scores received during the evaluation of information contained in the supplemental questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of the job on a case-by-case basis. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
Aug 04, 2017
Full Time
The County of San Diego is now accepting applications for the position of Group Communications Officer Group Communications Officers oversee, develop, and coordinate the communications program for a County functional group or agency. This position advises and assists management with public information/relations activities. This position oversees all media and communications within a group to ensure accuracy and effectiveness. Other responsibilities include collaborating and coordinating with the County Communications Office to complete the group's communication efforts. There are two current vacancies: one in the Health and Human Services Agency and one in the Public Safety Group; but may be used in other County departments. ClickUse the APPLY NOW buttonto obtain additional information on this job. The ideal candidate will have the ability to: Effectively support County executives in presenting a credible public image; Support and administer with the development and implementation of communication strategies and products; Establish effective working relationships with management, employees, employee representatives, subject matter experts, reporters, and the public representing diverse cultures and backgrounds; Experience translating, formulating, and relaying technical and coherent materials for public use; Exercise appropriate judgment in answering questions and releasing information; Knowledge of current communication, media, and public affairs trends and technology including the ability to effectively utilize social media. Minimum Qualifications: Examples of qualifying education/experience: A bachelor's degree from an accredited U.S. college or university, or a certified foreign studies equivalency in communications, journalism, public relations, or a closely related field; AND, 1. Two (2) years as a Communications Specialist with the County of San Diego, OR, 2. Four (4) years of full-time experience in public or community relations involving the dissemination of information to the public through various forms of communications media. Note: Additional years of experience as described above may substitute for the education requirement on a year-for-year basis. If qualifying with a Bachelor's Degree or college level education, a copy of your degree/transcripts MUST be submitted in order to apply for this position. If these documents have been previously submitted, you will not need to do so again. Evaluation: Qualified applicants will be placed on a twelve (12) month employment list based on scores received during the evaluation of information contained in the supplemental questionnaire. Please ensure all information is complete and accurate as the responses you provide on the supplemental application form will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of the job on a case-by-case basis. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
EXAM NUMBER: J2450H FIRST DAY OF FILING: JUNE 15, 2017 AT 8:00 AM (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THE EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY DEFINITION Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period. Essential Job Functions Transmits and receives coded and conventional messages to and from Sheriff's stations and administrative, investigative, and patrol units via voice and digital communications. Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required. Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency. Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Analyzes the response for compatibility with the request and relays it to the requesting field unit. Enters unit responses and clearances into the Sheriff's Computer Aided Dispatch System. Operates computerized telephone equipment at the Sheriff's Communication Center, which enables the Sheriff's Communication Center to maintain cold line communications with all Sheriff's stations, public safety agencies, private safety agencies, and non-emergent agencies. Obtains information from alarm companies and sends incidents to the appropriate Sheriff's station; and obtains information for all County alarms and makes proper notifications. Broadcasts information over radio or telephone lines using the proper dispatcher terminology. Performs other related duties, as required. Requirements SELECTION REQUIREMENTS Graduation from a U.S. high school or evidence of equivalent*, or have passed the GED, TASC, HiSET, or CHSPE indicating high school graduation level, or have attained a two-year, four-year degree* or higher from an accredited college or university at the time of appointment. TYPEWRITING SKILLS Ability to type at the rate of 30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment. *To determine if the diploma is equivalent to those of U.S. high schools, the foreign transcripts (high school, college or university) must be evaluated by one of the approved organizations listed on the State of California's Commission on Teacher Credentialing website, http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf or the National Association of Credential Evaluation Services, http://www.naces.org . These organizations are private enterprises who charge a fee for their services. SUPPLEMENTAL QUESTIONNAIRE As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply. Additional Information EXAMINATION CONTENT This examination will consist of three (3) parts: PART I An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%. The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Individuals that have taken the P.O.S.T. Certified written test within the last year may submit their test score for verification, in lieu of taking this written test. Study guides are available to help candidates prepare for the written test. Copies may be downloaded from the California P.O.S.T. website: http://lib.post.ca.gov/Publications/dispatcher_examinee.pdf If you have taken and passed the California Commission on "Peace Officer Standards and Training's (POST) Entry-level Dispatcher Selection and Test Battery" for 1) the Law Enforcement Technician, 2) the Public Response Dispatcher I, or 3) a written test from a State of California law enforcement agency within the last 24 months, your written test score from any one of these examinations may be transferred to this examination. To transfer your score, please advise the Professional Examinations Unit in writing at the time of filing. If you wish to retake the test rather than transfer your score, THE LATEST WRITTEN SCORE WILL APPLY. All transferred test scores are subject to verification by POST's Standards and Evaluations Services Bureau. ONLY THOSE CANDIDATES WHO PASS THE WRITTEN TEST WITH A SCORE OF 70% OR HIGHER WILL PROCEED TO PART II. PART II A qualifying performance typing test of 30 net words per minute will be administered to candidates who have NOT held a typing position in the service of the County of Los Angeles. Applicants who do not pass their performance typing test will be allowed one additional opportunity. You must keep your scheduled appointment. Applicants who fail to appear for the additional scheduled performance typing test will not be allowed to reschedule for a make up test, and the original score will be the final typing score. The following candidates are NOT required to take the County performance typing test: Candidates who, in the service of the County of Los Angeles, currently hold or have held a typing position that meets the minimum typing skill requirement of the subject examination. Candidates who have taken and passed a Los Angeles County performance typing test administered by a County Department that meets the minimum typing skills requirement of the subject examination. Applicants MUST attach a copy of the typing certificate to their application. Candidates who possess a Certificate of Typing Proficiency issued by the Department of Human Resources (DHR) or issued by an organization with an established partnership with DHR such as the Los Angeles Unified School District that meets the minimum typing skill requirement of the subject examination. Applicants MUST attach a copy of the typing certificate to their application. ONLY THOSE CANDIDATES WHO PASS THE PERFORMANCE TYPING TEST WILL PROCEED TO PART III. THE WRITTEN AND PERFORMANCE TYPING TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. PART III An interview evaluating general ability to perform the duties of the position weighted 40%. Candidates who have taken the oral interview for the Public Response Dispatcher I, Exam# J2450G within the past twelve (12) months are NOT eligible to retake the oral interview and will have their oral interview score from that examination transferred to this examination. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Invitation letters will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add lmvargas@lasd.org to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of the candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the promulgation date. Applications will be processed on an "as-received" basis and promulgated to the eligible register accordingly. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION SUCCESSFUL CANDIDATES MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH . Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies at the Los Angeles County Sheriff's Department, Technology and Support Division, Communications and Fleet Management Bureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application and supplemental questionnaire completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or during the examination process but prior to promulgation. Failure to submit the required documentation will result in application rejection. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email : sheriffexamsunit@lasd.org
Jul 12, 2017
Full Time
EXAM NUMBER: J2450H FIRST DAY OF FILING: JUNE 15, 2017 AT 8:00 AM (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THE EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY DEFINITION Receives training and practical experience in receiving and responding to calls for emergency and non-emergency assistance and in dispatching law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS Positions allocable to the Public Response Dispatcher series are restricted to the Fire and Sheriff's Departments. Positions allocable to this entry-level class receive classroom and closely supervised on-the-job training from journey-level public response dispatchers. The work performed is of a progressively responsible nature and of broadening scope as capabilities develop until complete familiarity with all phases of the operation is gained. Immediate technical and administrative supervision is provided by a shift Supervising Public Response Dispatcher in the receipt and transmission of multiple, simultaneous messages via keyboard-controlled, computer-driven video display consoles. Incumbents must gain a thorough working knowledge of response procedures and must develop the ability to utilize sound judgment in initiating and coordinating responses to situations that may affect the lives and safety of the public, law enforcement, and other emergency services personnel. Incumbents in this class are required to serve a one-year probationary period. Essential Job Functions Transmits and receives coded and conventional messages to and from Sheriff's stations and administrative, investigative, and patrol units via voice and digital communications. Differentiates between routine, priority, and emergency messages and initiates or follows through on responses or advises supervisory personnel as required. Evaluates, selects, and acts upon the most urgent multiple messages received from field units and re-establishes contact with bypassed units in order of apparent urgency. Expedites emergency radio traffic between stations and field units by coordinating assistance response of personnel and equipment through the selection and utilization of communication channels that best meet the needs of the specific situation. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and monitor to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Analyzes the response for compatibility with the request and relays it to the requesting field unit. Enters unit responses and clearances into the Sheriff's Computer Aided Dispatch System. Operates computerized telephone equipment at the Sheriff's Communication Center, which enables the Sheriff's Communication Center to maintain cold line communications with all Sheriff's stations, public safety agencies, private safety agencies, and non-emergent agencies. Obtains information from alarm companies and sends incidents to the appropriate Sheriff's station; and obtains information for all County alarms and makes proper notifications. Broadcasts information over radio or telephone lines using the proper dispatcher terminology. Performs other related duties, as required. Requirements SELECTION REQUIREMENTS Graduation from a U.S. high school or evidence of equivalent*, or have passed the GED, TASC, HiSET, or CHSPE indicating high school graduation level, or have attained a two-year, four-year degree* or higher from an accredited college or university at the time of appointment. TYPEWRITING SKILLS Ability to type at the rate of 30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical Class II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENT INFORMATION Successful completion of the mandatory Department sponsored in-service POST Public Safety Dispatcher Course and the Sheriff's Communication Center Public Response Dispatcher Training program are required prior to final appointment. *To determine if the diploma is equivalent to those of U.S. high schools, the foreign transcripts (high school, college or university) must be evaluated by one of the approved organizations listed on the State of California's Commission on Teacher Credentialing website, http://www.ctc.ca.gov/credentials/leaflets/cl635.pdf or the National Association of Credential Evaluation Services, http://www.naces.org . These organizations are private enterprises who charge a fee for their services. SUPPLEMENTAL QUESTIONNAIRE As part of this application process, applicants will be required to complete a supplemental questionnaire. The questionnaire contains a pre-investigative questionnaire which will be utilized as part of the background investigation process to ensure applicants meet the standards set forth by the Los Angeles County Sheriff's Department. Applicants who fail the pre-investigative questionnaire will be disqualified and will have to wait twelve (12) months from the date of the disqualification in order to reapply. Additional Information EXAMINATION CONTENT This examination will consist of three (3) parts: PART I An Entry Level Dispatcher Selection Battery written test evaluating verbal, reasoning, memory, and perceptual abilities weighted 60%. The Entry Level Dispatcher Selection Battery written test has been developed and validated by the Commission of Peace Officer Standards and Training (P.O.S.T.). Individuals that have taken the P.O.S.T. Certified written test within the last year may submit their test score for verification, in lieu of taking this written test. Study guides are available to help candidates prepare for the written test. Copies may be downloaded from the California P.O.S.T. website: http://lib.post.ca.gov/Publications/dispatcher_examinee.pdf If you have taken and passed the California Commission on "Peace Officer Standards and Training's (POST) Entry-level Dispatcher Selection and Test Battery" for 1) the Law Enforcement Technician, 2) the Public Response Dispatcher I, or 3) a written test from a State of California law enforcement agency within the last 24 months, your written test score from any one of these examinations may be transferred to this examination. To transfer your score, please advise the Professional Examinations Unit in writing at the time of filing. If you wish to retake the test rather than transfer your score, THE LATEST WRITTEN SCORE WILL APPLY. All transferred test scores are subject to verification by POST's Standards and Evaluations Services Bureau. ONLY THOSE CANDIDATES WHO PASS THE WRITTEN TEST WITH A SCORE OF 70% OR HIGHER WILL PROCEED TO PART II. PART II A qualifying performance typing test of 30 net words per minute will be administered to candidates who have NOT held a typing position in the service of the County of Los Angeles. Applicants who do not pass their performance typing test will be allowed one additional opportunity. You must keep your scheduled appointment. Applicants who fail to appear for the additional scheduled performance typing test will not be allowed to reschedule for a make up test, and the original score will be the final typing score. The following candidates are NOT required to take the County performance typing test: Candidates who, in the service of the County of Los Angeles, currently hold or have held a typing position that meets the minimum typing skill requirement of the subject examination. Candidates who have taken and passed a Los Angeles County performance typing test administered by a County Department that meets the minimum typing skills requirement of the subject examination. Applicants MUST attach a copy of the typing certificate to their application. Candidates who possess a Certificate of Typing Proficiency issued by the Department of Human Resources (DHR) or issued by an organization with an established partnership with DHR such as the Los Angeles Unified School District that meets the minimum typing skill requirement of the subject examination. Applicants MUST attach a copy of the typing certificate to their application. ONLY THOSE CANDIDATES WHO PASS THE PERFORMANCE TYPING TEST WILL PROCEED TO PART III. THE WRITTEN AND PERFORMANCE TYPING TESTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. PART III An interview evaluating general ability to perform the duties of the position weighted 40%. Candidates who have taken the oral interview for the Public Response Dispatcher I, Exam# J2450G within the past twelve (12) months are NOT eligible to retake the oral interview and will have their oral interview score from that examination transferred to this examination. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Invitation letters will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add lmvargas@lasd.org to your email address book and to the list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of the candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of twelve (12) months following the promulgation date. Applications will be processed on an "as-received" basis and promulgated to the eligible register accordingly. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION SUCCESSFUL CANDIDATES MUST COMPLETE A THOROUGH BACKGROUND INVESTIGATION, INCLUDING FINGERPRINT SEARCH . Examples of disqualifying factors include: Any felony convictions; job related misdemeanor convictions; certain serious traffic convictions or patterns of traffic violations (3 moving violations in one year; failure to appear; at fault accidents; suspended license; driving under the influence); poor credit history; poor employment history; substance abuse; anyone on probation. VACANCY INFORMATION The eligible register resulting from this examination will be used to fill vacancies at the Los Angeles County Sheriff's Department, Technology and Support Division, Communications and Fleet Management Bureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY - APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application and supplemental questionnaire completely. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT . Utilizing VERBIAGE from Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or during the examination process but prior to promulgation. Failure to submit the required documentation will result in application rejection. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email : sheriffexamsunit@lasd.org
General Information To Apply for: EMERGENCY COMMUNICATIONS DISPATCHER I (see below for information on 2 agencies you can apply with.) This could be a temporary to permanent position with Manatee County Government if qualified after the probation/training period. HOURS: 12 hour rotating shifts 1.) EXPRESS Employment Professionals Job Posting: for this job click on the link below to complete an application: bradentonfl.expresspros.com/jobs/search/ (scroll to 911 Dispatcher) Call 941-753-0034 after completing the on-line application to set up pre-employment testing. OR 2) Call Ad-Vance Talent Solutions @ 941-739-8883 Job Description Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping centers, etc.), housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids. Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC). Continually sits at a computer terminal for long periods of time and maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. Answers emergency 911 calls using CML computer system to determine whether service request is for Fire, EMS, Law Enforcement, or other; handles calls personally or routes calls to appropriate agency; calls back on abandoned and disconnected calls; uses services of carriers to complete callbacks including interrupts, intercepts, and requests for address data under "exigent circumstances." Uses a headset to accurately obtain and translate information when processing 911 calls and information received from other units/agencies via computer, telephone, or TDD within time parameters set by the division while, at the same time, listening for instruction or information outside the call being taken or dispatched, all of which may involve different tones and pitch levels. Efficiently uses "Automatic Location Identification" (ALI) information to assist in the identification and location of callers using various tools (ALI Phase I, ALI Phase 2, etc.) provided by local exchange carriers and wireless cell phone carrier; must use alternative resources when addresses do not verify in computer system. Using Computer Aided Dispatch (CAD) tools, verifies address and telephone number of caller. If address does not verify in computer system, takes appropriate steps to contact carriers to verify address; must prepare and use manual paper "cards" for use when CAD is inoperable. Builds computer screens on CAD system, which are forwarded to radio dispatchers for Fire, EMS, or other agencies such as law enforcement; provides critical information in "remarks" fields of CAD screen to assist responders. Launches group pages using CAD and InfoRAD computer software upon request of other agencies, or as part of SOP, to County-wide agencies and resources; conducts weekly tests of InfoRad and CAD paging systems; reports discrepancies to Data Coordinator or other appropriate staff. Uses Emergency Medical and Fire protocol software and/or flip cards to determine level and priority of EMS or Fire Units and collect vital pre-arrival information for medic or fire crews and hospitals. Incumbent is tested monthly as a part of ongoing Quality Assurance; annually re-certified; keeps up with updates on all protocols as they are introduced by NAED. Uses County computers and equipment for computer based training programs to stay current with required dispatch training programs: National Incident Management Systems (NIMS), WMD, HAZWOPER, County EOC Incident Manager, new EMD releases, weather alerts, and emails from Supervisors and Chief on policies, news, items of interest, information dissemination, etc. Takes calls for law enforcement from wireline 911 callers outside city limits and county-wide for wireless callers by determining the identity and location of caller, caller's need, jurisdiction for law enforcement, creating a screen on CAD if required, and transferring the caller to the appropriate law enforcement agency: Manatee County Sheriff (CAD screen transfers with caller), Police Departments of City of Bradenton, Holmes Beach, Long Boat Key, and City of Palmetto, or Florida Highway Patrol. Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and agreeably accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations. Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing. Takes calls after normal business hours for Public Works, Animal Services, alarm companies, and other agencies both emergency and administrative in nature. Performs other related work (including weather or other extreme emergency duties) as required. Minimum Qualifications High school graduate or equivalent. Equivalent combinations of education and experience may be considered. Technical Requirements Visual acuity and ability to identify colors and distinguish shades of color. Skill in operating CAD (Computer Aided Dispatch) systems, applicable software applications (i.e., Windows NT, etc.) digital recording devices, computer generated phone systems, 800 MHZ radio systems and related equipment.
Jul 12, 2017
General Information To Apply for: EMERGENCY COMMUNICATIONS DISPATCHER I (see below for information on 2 agencies you can apply with.) This could be a temporary to permanent position with Manatee County Government if qualified after the probation/training period. HOURS: 12 hour rotating shifts 1.) EXPRESS Employment Professionals Job Posting: for this job click on the link below to complete an application: bradentonfl.expresspros.com/jobs/search/ (scroll to 911 Dispatcher) Call 941-753-0034 after completing the on-line application to set up pre-employment testing. OR 2) Call Ad-Vance Talent Solutions @ 941-739-8883 Job Description Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. Quickly learns and applies knowledge of major County Landmarks, common areas (malls, shopping centers, etc.), housing developments, mobile home parks, schools, churches, major employers, fire and EMS station locations, shelters, all major highways and arteries, street-grid number/naming conventions, and major anomalies to these; creates County maps outlining emergency service zones for Fire, EMS and Law Enforcement as training aids. Quickly learns and applies applicable rules and regulations of the Federal Communications Commission (FCC). Continually sits at a computer terminal for long periods of time and maintains concentration; operates keyboard and communications equipment in a rapid, accurate, and efficient manner. Answers emergency 911 calls using CML computer system to determine whether service request is for Fire, EMS, Law Enforcement, or other; handles calls personally or routes calls to appropriate agency; calls back on abandoned and disconnected calls; uses services of carriers to complete callbacks including interrupts, intercepts, and requests for address data under "exigent circumstances." Uses a headset to accurately obtain and translate information when processing 911 calls and information received from other units/agencies via computer, telephone, or TDD within time parameters set by the division while, at the same time, listening for instruction or information outside the call being taken or dispatched, all of which may involve different tones and pitch levels. Efficiently uses "Automatic Location Identification" (ALI) information to assist in the identification and location of callers using various tools (ALI Phase I, ALI Phase 2, etc.) provided by local exchange carriers and wireless cell phone carrier; must use alternative resources when addresses do not verify in computer system. Using Computer Aided Dispatch (CAD) tools, verifies address and telephone number of caller. If address does not verify in computer system, takes appropriate steps to contact carriers to verify address; must prepare and use manual paper "cards" for use when CAD is inoperable. Builds computer screens on CAD system, which are forwarded to radio dispatchers for Fire, EMS, or other agencies such as law enforcement; provides critical information in "remarks" fields of CAD screen to assist responders. Launches group pages using CAD and InfoRAD computer software upon request of other agencies, or as part of SOP, to County-wide agencies and resources; conducts weekly tests of InfoRad and CAD paging systems; reports discrepancies to Data Coordinator or other appropriate staff. Uses Emergency Medical and Fire protocol software and/or flip cards to determine level and priority of EMS or Fire Units and collect vital pre-arrival information for medic or fire crews and hospitals. Incumbent is tested monthly as a part of ongoing Quality Assurance; annually re-certified; keeps up with updates on all protocols as they are introduced by NAED. Uses County computers and equipment for computer based training programs to stay current with required dispatch training programs: National Incident Management Systems (NIMS), WMD, HAZWOPER, County EOC Incident Manager, new EMD releases, weather alerts, and emails from Supervisors and Chief on policies, news, items of interest, information dissemination, etc. Takes calls for law enforcement from wireline 911 callers outside city limits and county-wide for wireless callers by determining the identity and location of caller, caller's need, jurisdiction for law enforcement, creating a screen on CAD if required, and transferring the caller to the appropriate law enforcement agency: Manatee County Sheriff (CAD screen transfers with caller), Police Departments of City of Bradenton, Holmes Beach, Long Boat Key, and City of Palmetto, or Florida Highway Patrol. Comprehends and follows oral and written instructions; establishes and maintains effective working relationships with others; and agreeably accepts constructive directions from co-workers and supervisors when dealing in emergency and/or non-emergency situations. Thinks and acts quickly, calmly, and accurately in emergency situations; communicates clearly and effectively in a concise and non-offensive manner, orally and in writing. Takes calls after normal business hours for Public Works, Animal Services, alarm companies, and other agencies both emergency and administrative in nature. Performs other related work (including weather or other extreme emergency duties) as required. Minimum Qualifications High school graduate or equivalent. Equivalent combinations of education and experience may be considered. Technical Requirements Visual acuity and ability to identify colors and distinguish shades of color. Skill in operating CAD (Computer Aided Dispatch) systems, applicable software applications (i.e., Windows NT, etc.) digital recording devices, computer generated phone systems, 800 MHZ radio systems and related equipment.
LAWA Business & Jobs Resource Center
Los Angeles, CA, USA
Support in serving DO & CO's high end products to hundreds of international guests! Coordinate transportation high quality products between production site and Los Angeles International Airport Ensure on time delivery of products, goods and services Direct activities related to dispatching trucks, routing and tracking vehicles Plan, forecast, schedule and communicate transportation activities Ensuring smooth and efficient operations, supply chain management Receive important incoming calls/information from airline clients and the airport and communicate it to respective departments Supervise and motivate a large team of drivers and ramp safety agents Monitor operations to ensure staff comply with policies and procedures, safety rules, airport regulations Qualifications Min. 3-5 years of work experience as a Dispatcher Excellent planning and coordination skills Team leader qualities and outstanding communication skills Dedication to customer service and attention to detail Solution seeker personality and effective decision maker Hands-on mentality Quick thinker and effective decision maker Excellent computer skills (especially Excel) Flexibility: various rotating shifts (working on weekends + holidays may be needed) We offer A renowned, international company, continually expanding, offering a stable workplace with great career opportunities A diverse, international and dynamic work environment Support for continuous professional development Excellent pay and a great as well as comprehensive benefits package Cafeteria on site, free of charge Uniforms provided, free of charge Do you want to join a highly motivated, diverse team and develop within an internationally renowned company? We look forward to receiving your online application at: www.doco.com/en/jobs (Must be eligible to work within the US) DO & CO Los Angeles, Inc. 4000 Redondo Beach Avenue, Suite 101 Redondo Beach, CA 90278 Tel.: +1 718 529 45 70
Jun 28, 2017
Support in serving DO & CO's high end products to hundreds of international guests! Coordinate transportation high quality products between production site and Los Angeles International Airport Ensure on time delivery of products, goods and services Direct activities related to dispatching trucks, routing and tracking vehicles Plan, forecast, schedule and communicate transportation activities Ensuring smooth and efficient operations, supply chain management Receive important incoming calls/information from airline clients and the airport and communicate it to respective departments Supervise and motivate a large team of drivers and ramp safety agents Monitor operations to ensure staff comply with policies and procedures, safety rules, airport regulations Qualifications Min. 3-5 years of work experience as a Dispatcher Excellent planning and coordination skills Team leader qualities and outstanding communication skills Dedication to customer service and attention to detail Solution seeker personality and effective decision maker Hands-on mentality Quick thinker and effective decision maker Excellent computer skills (especially Excel) Flexibility: various rotating shifts (working on weekends + holidays may be needed) We offer A renowned, international company, continually expanding, offering a stable workplace with great career opportunities A diverse, international and dynamic work environment Support for continuous professional development Excellent pay and a great as well as comprehensive benefits package Cafeteria on site, free of charge Uniforms provided, free of charge Do you want to join a highly motivated, diverse team and develop within an internationally renowned company? We look forward to receiving your online application at: www.doco.com/en/jobs (Must be eligible to work within the US) DO & CO Los Angeles, Inc. 4000 Redondo Beach Avenue, Suite 101 Redondo Beach, CA 90278 Tel.: +1 718 529 45 70
$58,473 - $64,467 Annually (Additional $214 to $316 / month for EMD* Certification) Hiring Bonus up to $6,000 INCENTIVES $138 to $277/mo Shift Differential $110 to $222/mo Bilingual Pay $863/yr Uniform Allowance City Paid Medical, Dental & Vision City Paid Life Insurance $50,000 4/10 Work Schedule, 3 Days Off Per Week Flexible Medical And Dependent Care Plans Deferred Compensation Plans City Paid Vacation, Holiday, And Sick Leave City Paid Retiree Medical Contribution City Paid Formal Training This is an unclassified trainee position. Under supervision, incumbents are trained to answer and process all incoming emergency and non–emergency requests for police, fire, and medical assistance. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency service provider. Analyze situations accurately and take effective action to help assure officer safety. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority, and disposition of calls. Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration. May be required to provide the public with basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. Perform other duties as required. The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 16 weeks. For applicants who have passed the simulation examination and would like to participate in the Police Department Dispatcher observation tour, call the Communication Center Shift Supervisor at (805) 897-2410. For information concerning the Police Department's Ride-Along program call the Beat Coordinator's Office at (805) 897-3703.
Jul 14, 2017
$58,473 - $64,467 Annually (Additional $214 to $316 / month for EMD* Certification) Hiring Bonus up to $6,000 INCENTIVES $138 to $277/mo Shift Differential $110 to $222/mo Bilingual Pay $863/yr Uniform Allowance City Paid Medical, Dental & Vision City Paid Life Insurance $50,000 4/10 Work Schedule, 3 Days Off Per Week Flexible Medical And Dependent Care Plans Deferred Compensation Plans City Paid Vacation, Holiday, And Sick Leave City Paid Retiree Medical Contribution City Paid Formal Training This is an unclassified trainee position. Under supervision, incumbents are trained to answer and process all incoming emergency and non–emergency requests for police, fire, and medical assistance. Operate a Computer Aided Dispatch (CAD) system, video display terminals, and associated equipment. Evaluate the information and create a CAD system incident, or provide information to the caller or transfer the call to the proper emergency service provider. Analyze situations accurately and take effective action to help assure officer safety. Monitor and maintain status of assigned public safety personnel and equipment; initiate fire equipment move-ups to ensure adequate citywide fire protection. Determine nature, priority, and disposition of calls. Inquire, interpret, verify, receive, and disseminate information from law enforcement computer networks relating to wanted persons, stolen property, and vehicle registration. May be required to provide the public with basic first aid and pre-arrival instructions during medical emergencies following the established Emergency Medical Dispatch* (EMD) protocols. Perform other duties as required. The Combined Communications Center is a 24-hour facility located at the Police Department. Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are: Day Shift 6:00 a.m. to 4:30 p.m.; Evening Shift 4:00 p.m. to 2:30 a.m.; and Night Shift 7:30 p.m. to 6:00 a.m. Shifts are rotated every 16 weeks. For applicants who have passed the simulation examination and would like to participate in the Police Department Dispatcher observation tour, call the Communication Center Shift Supervisor at (805) 897-2410. For information concerning the Police Department's Ride-Along program call the Beat Coordinator's Office at (805) 897-3703.
Position Description The Seattle Department of Transportation's Maintenance Operations Division presents an exceptional opportunity working with a team of professionals whose mission is to deliver a safe, reliable, efficient and socially equitable transportation system that enhances Seattle's environment and economic vitality. This position works with a team in the Maintenance Operations Dispatch Office and receives calls from both internal and external sources. The Radio Dispatchers are given general guidelines and apply judgment in selecting guidelines to determine priorities of calls or requests. The Radio Dispatcher creates work orders and enters them into the work management system where they are given to field staff for response. The work requires the ability to understand, recall and relay information, communicate clearly and effectively both orally and in writing, remain flexible while priorities are changing, and work on several different tasks simultaneously with interruptions and while tracking ongoing situations. This position requires regular contact with the general public or departmental staff to gather or provide information necessary to relay information and check status of work activities.The Radio Dispatcher position reports to the Customer Service & Dispatch Manager. Job Responsibilities Answer phone calls from citizens regarding public safety hazards or conditions in the community that need attention, evaluate nature of call to determine response needed, and dispatch field personnel or contact other agencies as appropriate. Operate two-way radios to communicate during daily activities and during an emergency. Provide excellent customer service to constituents regarding work in progress and answer questions. Relay information or requests from citizens to work crews, field personnel or supervisors. Receive and route information among field crews. Write or type work orders, code and assign project numbers, send and distribute requests to appropriate department units or field offices, and maintain logs of department activities. Compile payroll information, maintenance statistics, and/or personnel information for processing and records maintenance. Monitor various equipment such as building alarms and water level alarms, and dispatch information as needed. Perform data entry (e.g., timecards, equipment time and asset updates). Type simple correspondence and reports. Support department goals in promoting diversity and social justice. These responsibilities are only a summary of typical functions of the job and are not intended to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. May perform other duties as assigned. This position is considered essential personnel and is required to respond during an emergency. Qualifications Experience Two years of increasingly responsible clerical work experience, including one year of public contact or communication such as radio communication, switchboard operation, reception work or clerical office work that requires receiving and relaying information. Ability to type and make corrections to text quickly and accurately. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Other combinations of education, training, and/or experience that provide an equivalent background required to perform the work of the class may be evaluated on an individual basis for comparability. Licensing/Certification/Other Requirements Current Washington State driver's license or evidence of equivalent mobility. A background check may be required for this position. Work Environment/Physical Demands Work involves answering multiple incoming phone lines and continual transmittal of information to field personnel on the two-way radio and cell phones. Most shifts include either off hours, swing, and graveyard, and/or weekend and holiday work. Desired Qualifications Associate degree or higher from an accredited institution. At least two years of radio communication dispatching experience. Excellent oral, written, and interpersonal communication skills. Ability to communicate with a diverse group handling difficult situations in a tactful and courteous manner. Ability to exercise good judgment and make decisions following general guidelines. Ability to remain calm, clear and in control. Demonstrate conflict management skills and maintain a professional composure. Capacity for adapting to changing priorities and handling multiple tasks with ease and accuracy. Experience handling a high volume of calls (over 100+ during a shift). Detail oriented; strong organizational, time management, and customer service skills. Proficiency with Microsoft Office productivity tools (Word, Excel, Outlook) and the ability to quickly learn new computer applications. Familiarity with the geography and streets of Seattle. Experience with traffic incident management or emergency management (such as 9-1-1 operator). Multilingual. Additional Information How to Apply Applications are reviewed after the posting closes. Submit the following items to be considered for these vacancies: NEOGOV online (or paper) application Supplemental questionnaire A cover letter AND résumé Your application may be rejected if these items are missing or incomplete. Attaching or pasting a cover letter and résumé alone is not a substitute for completing the application itself. Job offer is contingent upon verification of credentials and other information required by the employment process and may include a criminal history background check, a pre-placement medical examination, a review of driving history, and reference information. To learn more about Seattle Department of Transportation, check out our website at: http://www.seattle.gov/jobs .
Aug 09, 2017
Full Time
Position Description The Seattle Department of Transportation's Maintenance Operations Division presents an exceptional opportunity working with a team of professionals whose mission is to deliver a safe, reliable, efficient and socially equitable transportation system that enhances Seattle's environment and economic vitality. This position works with a team in the Maintenance Operations Dispatch Office and receives calls from both internal and external sources. The Radio Dispatchers are given general guidelines and apply judgment in selecting guidelines to determine priorities of calls or requests. The Radio Dispatcher creates work orders and enters them into the work management system where they are given to field staff for response. The work requires the ability to understand, recall and relay information, communicate clearly and effectively both orally and in writing, remain flexible while priorities are changing, and work on several different tasks simultaneously with interruptions and while tracking ongoing situations. This position requires regular contact with the general public or departmental staff to gather or provide information necessary to relay information and check status of work activities.The Radio Dispatcher position reports to the Customer Service & Dispatch Manager. Job Responsibilities Answer phone calls from citizens regarding public safety hazards or conditions in the community that need attention, evaluate nature of call to determine response needed, and dispatch field personnel or contact other agencies as appropriate. Operate two-way radios to communicate during daily activities and during an emergency. Provide excellent customer service to constituents regarding work in progress and answer questions. Relay information or requests from citizens to work crews, field personnel or supervisors. Receive and route information among field crews. Write or type work orders, code and assign project numbers, send and distribute requests to appropriate department units or field offices, and maintain logs of department activities. Compile payroll information, maintenance statistics, and/or personnel information for processing and records maintenance. Monitor various equipment such as building alarms and water level alarms, and dispatch information as needed. Perform data entry (e.g., timecards, equipment time and asset updates). Type simple correspondence and reports. Support department goals in promoting diversity and social justice. These responsibilities are only a summary of typical functions of the job and are not intended to be an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. May perform other duties as assigned. This position is considered essential personnel and is required to respond during an emergency. Qualifications Experience Two years of increasingly responsible clerical work experience, including one year of public contact or communication such as radio communication, switchboard operation, reception work or clerical office work that requires receiving and relaying information. Ability to type and make corrections to text quickly and accurately. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Other combinations of education, training, and/or experience that provide an equivalent background required to perform the work of the class may be evaluated on an individual basis for comparability. Licensing/Certification/Other Requirements Current Washington State driver's license or evidence of equivalent mobility. A background check may be required for this position. Work Environment/Physical Demands Work involves answering multiple incoming phone lines and continual transmittal of information to field personnel on the two-way radio and cell phones. Most shifts include either off hours, swing, and graveyard, and/or weekend and holiday work. Desired Qualifications Associate degree or higher from an accredited institution. At least two years of radio communication dispatching experience. Excellent oral, written, and interpersonal communication skills. Ability to communicate with a diverse group handling difficult situations in a tactful and courteous manner. Ability to exercise good judgment and make decisions following general guidelines. Ability to remain calm, clear and in control. Demonstrate conflict management skills and maintain a professional composure. Capacity for adapting to changing priorities and handling multiple tasks with ease and accuracy. Experience handling a high volume of calls (over 100+ during a shift). Detail oriented; strong organizational, time management, and customer service skills. Proficiency with Microsoft Office productivity tools (Word, Excel, Outlook) and the ability to quickly learn new computer applications. Familiarity with the geography and streets of Seattle. Experience with traffic incident management or emergency management (such as 9-1-1 operator). Multilingual. Additional Information How to Apply Applications are reviewed after the posting closes. Submit the following items to be considered for these vacancies: NEOGOV online (or paper) application Supplemental questionnaire A cover letter AND résumé Your application may be rejected if these items are missing or incomplete. Attaching or pasting a cover letter and résumé alone is not a substitute for completing the application itself. Job offer is contingent upon verification of credentials and other information required by the employment process and may include a criminal history background check, a pre-placement medical examination, a review of driving history, and reference information. To learn more about Seattle Department of Transportation, check out our website at: http://www.seattle.gov/jobs .
CHARLOTTESVILLE-UVA-ALBEMARLE COUNTY EMERGENCY COMMUNICATIONS CENTER
Charlottesville, VA, United States
Albemarle County is settled in central Virginia and is one of the most desirable locations in Virginia and in the nation. Home to over 105,000 people, the County surrounds the City of Charlottesville and offers a high quality of life with a vibrant community. Charlottesville serves as the economic, cultural and educational center of a multi-county region in central Virginia and is home to over 46,000. The University of Virginia is recognized as one of the original eight “public Ivies,” considered to be among the finest in the country.
The ECC receives all 9-1-1 calls in the area and serves as the central dispatch for the three local police departments, three rescue squads and fire calls. The ECC is a nationally recognized center and a Virginia Accredited Emergency Medical Dispatch Communications Center. The ECC is overseen by the Management Board who is tasked with establishing the bylaws, the operating procedures and policies and hiring the ECC’s Executive Director. The Executive Director is responsible for overseeing daily operations as well as establishing and communicating the ECC’s vision and providing administration and management of both the ECC and the Office of Emergency Management.
Jul 07, 2017
Full Time
Albemarle County is settled in central Virginia and is one of the most desirable locations in Virginia and in the nation. Home to over 105,000 people, the County surrounds the City of Charlottesville and offers a high quality of life with a vibrant community. Charlottesville serves as the economic, cultural and educational center of a multi-county region in central Virginia and is home to over 46,000. The University of Virginia is recognized as one of the original eight “public Ivies,” considered to be among the finest in the country.
The ECC receives all 9-1-1 calls in the area and serves as the central dispatch for the three local police departments, three rescue squads and fire calls. The ECC is a nationally recognized center and a Virginia Accredited Emergency Medical Dispatch Communications Center. The ECC is overseen by the Management Board who is tasked with establishing the bylaws, the operating procedures and policies and hiring the ECC’s Executive Director. The Executive Director is responsible for overseeing daily operations as well as establishing and communicating the ECC’s vision and providing administration and management of both the ECC and the Office of Emergency Management.
City of Huntington Beach, CA
Huntington Beach, CA, USA
The Senior Services Department Aide - Dispatcher position dispatches transportation services for older adults. The current vacancy is in the Senior Center in Central Park. Incumbent must be available to work a varied work schedule, including occasional weekends and holidays. The ideal candidate must possess the following : Ability to handle multiple tasks Strong computer skills Excellent communication and interpersonal skills Customer oriented Flexibility Enjoy working with an aging population and volunteers Patience, tact and diplomacy in a highly demanding environment This is a Non-Perm, Part-Time position. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants. This is a Part-Time, On Call position. Examples of Essential Duties The Senior Services Aide (Dispatcher): Delivers demand responsive transportation services to ensure timely, efficient and safe customer service. Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments. Assists the Transportation Coordinator in maintaining the database of senior clients, training volunteers and new employees and providing clerical and telephone support; promotes the observation of safe work practices at all times. Investigates complaints, and completes necessary reports. Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts. Some driving in a city vehicle may be required. Note: The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The City at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Knowledge of : Basic social services needs of older adults and families; basic factors which support older adults and families' social and physical well-being such as healthcare, household management and material needs; knowledge of assessment skills and counseling techniques; public and private social service agencies and other community resources available to meet clients' needs, standard office principles and procedures; personal computer and standard business software. Ability to : Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals. Education and Experience: The ideal candidate will have: High school diploma or equivalent, with experience and/or education in Social Welfare, Social/Human services, Sociology, Gerontology or other behavioral sciences. Two years of paratransit experience working with older adults, or in meals delivery. Fluency in Spanish, preferred. Certifications/License : Possession of a valid California motor vehicle operator's license. Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle. CPR/First Aid Certificates must be obtained within three months of appointment. APPLICATION AND SELECTION PROCEDURE An official City of Huntington Beach on-line job application must be filled out in its entirety. Applications will be closely reviewed for relevant experience, education and training. Applicants best meeting the City's needs will be invited to a department interview. Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results. Will be required to provide your current Driver License Record, obtained from the Department of Motor Vehicles, to Human Resources prior to completing other pre-placement processes. Other background reports may also be conducted depending on the position. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application. Physical Tasks & Environmental Conditions Ability to work in a demanding environment, use hands and arms repetitively to utilize telephone, office files, etc. SPECIAL CONDITIONS Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
Jun 16, 2017
Temporary
The Senior Services Department Aide - Dispatcher position dispatches transportation services for older adults. The current vacancy is in the Senior Center in Central Park. Incumbent must be available to work a varied work schedule, including occasional weekends and holidays. The ideal candidate must possess the following : Ability to handle multiple tasks Strong computer skills Excellent communication and interpersonal skills Customer oriented Flexibility Enjoy working with an aging population and volunteers Patience, tact and diplomacy in a highly demanding environment This is a Non-Perm, Part-Time position. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants. This is a Part-Time, On Call position. Examples of Essential Duties The Senior Services Aide (Dispatcher): Delivers demand responsive transportation services to ensure timely, efficient and safe customer service. Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments. Assists the Transportation Coordinator in maintaining the database of senior clients, training volunteers and new employees and providing clerical and telephone support; promotes the observation of safe work practices at all times. Investigates complaints, and completes necessary reports. Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts. Some driving in a city vehicle may be required. Note: The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The City at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Knowledge of : Basic social services needs of older adults and families; basic factors which support older adults and families' social and physical well-being such as healthcare, household management and material needs; knowledge of assessment skills and counseling techniques; public and private social service agencies and other community resources available to meet clients' needs, standard office principles and procedures; personal computer and standard business software. Ability to : Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals. Education and Experience: The ideal candidate will have: High school diploma or equivalent, with experience and/or education in Social Welfare, Social/Human services, Sociology, Gerontology or other behavioral sciences. Two years of paratransit experience working with older adults, or in meals delivery. Fluency in Spanish, preferred. Certifications/License : Possession of a valid California motor vehicle operator's license. Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle. CPR/First Aid Certificates must be obtained within three months of appointment. APPLICATION AND SELECTION PROCEDURE An official City of Huntington Beach on-line job application must be filled out in its entirety. Applications will be closely reviewed for relevant experience, education and training. Applicants best meeting the City's needs will be invited to a department interview. Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results. Will be required to provide your current Driver License Record, obtained from the Department of Motor Vehicles, to Human Resources prior to completing other pre-placement processes. Other background reports may also be conducted depending on the position. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Please Note: Our primary means of communication with applicants is sent via email; therefore, please include a valid email address on your application. Physical Tasks & Environmental Conditions Ability to work in a demanding environment, use hands and arms repetitively to utilize telephone, office files, etc. SPECIAL CONDITIONS Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
You must have experience as a Dispatcher with a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III.
Jul 12, 2017
Full Time
You must have experience as a Dispatcher with a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III.
Description Amended 8/14/14 Under direction, operates and controls the operation of telephone and 9-1-1 equipment, transmitters and receivers in the Sheriff's Department through the use of a computer-aided dispatch system; accesses and relays information via telephone and radio messages and transfers or dispatches required Sheriff's equipment and/or personnel. DISTINGUISHING CHARACTERISTICS: This is the experienced class in the Sheriff's Dispatcher series. Incumbents in this class perform a full range of telecommunications and dispatching duties. Tasks are performed with little supervision. New or unusual work situations may be referred to a supervisor. Incumbents in this classification will be required to work shifts, including nights, weekends and holidays. Essential Functions Answers calls for emergency and other assistance and dispatches calls to appropriate agency; answers calls from non-county agencies and dispatches assistance; coordinates multi-agency responses. Processes incoming calls from the public and other agencies for emergency law enforcement, fire and emergency medical services assistance. Evaluates calls for service, provides information regarding laws, regulations, department policy and enters calls into a computer aided dispatch system. Operates and controls transmitters and receivers through a computer aided console system. Communicates by intercom, telephone, computer terminal and radio with base radio stations and emergency vehicles of other law enforcement agencies and emergency departments. Dispatches, directs, coordinates and exchanges messages with Sheriff's mobile units with the aid of computer-aided dispatch and console systems; continually monitors the status of mobile units. Sends and receives telephone messages, request and/or complaints and provides or refers the required information to the appropriate personnel or agency. Makes inquiries into and receives messages from County, State and Federal computer data banks through the operation of computer terminals. Communicates effectively with persons of varying socio-economic backgrounds in emergency and non-emergency situations; Assists in training of new Sheriff's Dispatchers and Sheriff's Dispatch Assistant. OTHER FUNCTIONS: Performs other job-related duties as assigned. Employment Standards High School Diploma, G.E.D. or equivalent and one-year experience comparable to Sheriff's Dispatcher I. Possession of a certificate of completion from a California POST (Peace Officer Standards and Training) Public Safety Dispatchers Program. Ability to typewrite from clear copy at a rate of not less than 35 net words per minute. Appointees will be fingerprinted and will be required to pass an extensive background investigation. Medical Examination: A medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties. Knowledge of: the basic principles and techniques of communication equipment and operations; good public relations practices; proper telephone and radio technique and etiquette; micro computer and associated software, and basic geography of Kern County. Ability to: communicate effectively using good diction, enunciation and voice modulation; obtain information, determine priorities and exercise good judgement in stressful situations; input data and utilize a computer aided dispatch system; spell correctly; comprehend written and oral instructions; keep records; work effectively with persons of varying socio-economic backgrounds in emergency and non-emergency situations. [Formerly: Sheriff's Communication Specialist II 3325] Supplemental All Kern County employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec.3100-3109 and Ordinance Code Title 2-Administration, Ch. 2.66 Emergency Services). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following a significant emergency or disaster. THE COUNTY OF KERN IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. Admittance to each phase of the examination will require a government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the personnel department prior to the test date. APPRAISAL (Weight 100%) : of training, education, experience, interest and personal fitness for the work based on any combination of the following: Investigation, oral exam and rating of application. Applicants must attain at least a 70% score on each phase of the examination process. Item #3321
Jul 12, 2017
Full Time
Description Amended 8/14/14 Under direction, operates and controls the operation of telephone and 9-1-1 equipment, transmitters and receivers in the Sheriff's Department through the use of a computer-aided dispatch system; accesses and relays information via telephone and radio messages and transfers or dispatches required Sheriff's equipment and/or personnel. DISTINGUISHING CHARACTERISTICS: This is the experienced class in the Sheriff's Dispatcher series. Incumbents in this class perform a full range of telecommunications and dispatching duties. Tasks are performed with little supervision. New or unusual work situations may be referred to a supervisor. Incumbents in this classification will be required to work shifts, including nights, weekends and holidays. Essential Functions Answers calls for emergency and other assistance and dispatches calls to appropriate agency; answers calls from non-county agencies and dispatches assistance; coordinates multi-agency responses. Processes incoming calls from the public and other agencies for emergency law enforcement, fire and emergency medical services assistance. Evaluates calls for service, provides information regarding laws, regulations, department policy and enters calls into a computer aided dispatch system. Operates and controls transmitters and receivers through a computer aided console system. Communicates by intercom, telephone, computer terminal and radio with base radio stations and emergency vehicles of other law enforcement agencies and emergency departments. Dispatches, directs, coordinates and exchanges messages with Sheriff's mobile units with the aid of computer-aided dispatch and console systems; continually monitors the status of mobile units. Sends and receives telephone messages, request and/or complaints and provides or refers the required information to the appropriate personnel or agency. Makes inquiries into and receives messages from County, State and Federal computer data banks through the operation of computer terminals. Communicates effectively with persons of varying socio-economic backgrounds in emergency and non-emergency situations; Assists in training of new Sheriff's Dispatchers and Sheriff's Dispatch Assistant. OTHER FUNCTIONS: Performs other job-related duties as assigned. Employment Standards High School Diploma, G.E.D. or equivalent and one-year experience comparable to Sheriff's Dispatcher I. Possession of a certificate of completion from a California POST (Peace Officer Standards and Training) Public Safety Dispatchers Program. Ability to typewrite from clear copy at a rate of not less than 35 net words per minute. Appointees will be fingerprinted and will be required to pass an extensive background investigation. Medical Examination: A medical examination shall be conducted to verify the absence of any medical condition which would preclude the safe and efficient performance of dispatcher duties. Knowledge of: the basic principles and techniques of communication equipment and operations; good public relations practices; proper telephone and radio technique and etiquette; micro computer and associated software, and basic geography of Kern County. Ability to: communicate effectively using good diction, enunciation and voice modulation; obtain information, determine priorities and exercise good judgement in stressful situations; input data and utilize a computer aided dispatch system; spell correctly; comprehend written and oral instructions; keep records; work effectively with persons of varying socio-economic backgrounds in emergency and non-emergency situations. [Formerly: Sheriff's Communication Specialist II 3325] Supplemental All Kern County employees are designated "Disaster Service Workers" through state and local laws (CA Government Code Sec.3100-3109 and Ordinance Code Title 2-Administration, Ch. 2.66 Emergency Services). As Disaster Service Workers, all County employees are expected to remain at work, or to report for work as soon as practicable, following a significant emergency or disaster. THE COUNTY OF KERN IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. Admittance to each phase of the examination will require a government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the personnel department prior to the test date. APPRAISAL (Weight 100%) : of training, education, experience, interest and personal fitness for the work based on any combination of the following: Investigation, oral exam and rating of application. Applicants must attain at least a 70% score on each phase of the examination process. Item #3321
Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. During shift hours, the position supervises Public Safety Dispatcher (PSD) I, II and IIIs. The incumbent may receive instructions and any additional duties from the PSD V or PSD VI. The selected candidate will have the opportunity to participate in a shift bid at least one a year and may be required to work weekends, holidays and overtime as needed. A State of Nevada/FBI background check will be required of the selected applicant. You are required to bring a valid typing test (45 net wpm, dated within the last 6 months) to the interview or you will be disqualified from the recruitment (it will be retained, please bring a copy.) You can get the certificate at the following agencies; Community Colleges, Temporary Agencies, and Job Connect (please bring announcement) NO INTERNET CERTIFICATES WILL BE ACCEPTED
Aug 05, 2017
Full Time
Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action. During shift hours, the position supervises Public Safety Dispatcher (PSD) I, II and IIIs. The incumbent may receive instructions and any additional duties from the PSD V or PSD VI. The selected candidate will have the opportunity to participate in a shift bid at least one a year and may be required to work weekends, holidays and overtime as needed. A State of Nevada/FBI background check will be required of the selected applicant. You are required to bring a valid typing test (45 net wpm, dated within the last 6 months) to the interview or you will be disqualified from the recruitment (it will be retained, please bring a copy.) You can get the certificate at the following agencies; Community Colleges, Temporary Agencies, and Job Connect (please bring announcement) NO INTERNET CERTIFICATES WILL BE ACCEPTED
Duties may include, but are not limited to, the following: Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages. Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents. In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty. Monitors and maintains radio contact with other local, State and Federal agencies. Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports. Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports, property damage or destroyed and action taken. Gives out a variety of information related to departmental activities. May occasionally perform clerical tasks involving typing/word processing. Operates TDD (Telecommunication Device for Deaf). Minimum Qualifications: SHERIFF DISPATCHER II Education: High School graduate or GED equivalent. Experience: Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position. OR Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire.
Jul 05, 2017
Full Time
Duties may include, but are not limited to, the following: Learns to and receives and disposes of routine and emergency telephone, voice radio and teletype messages. Accurately receive and respond to 9-1-1 emergencies, routing personnel and equipment to request for medical aid, fires, rescues and accidents. In emergency situations, secures and records information as to exact location and learns to use voice radio to notify necessary patrol and officer on duty. Monitors and maintains radio contact with other local, State and Federal agencies. Operates a CLETS (California Law Enforcement Telecommunications Systems) teletype sending and receiving messages, such as warrant checks, stolen property, and missing persons reports. Operates computer terminal to log departmental activities, compile data and prepare reports of law enforcement incidences or emergency reports, property damage or destroyed and action taken. Gives out a variety of information related to departmental activities. May occasionally perform clerical tasks involving typing/word processing. Operates TDD (Telecommunication Device for Deaf). Minimum Qualifications: SHERIFF DISPATCHER II Education: High School graduate or GED equivalent. Experience: Two (2) years successful experience as a Sheriff Dispatcher I or equivalent position. OR Two (2) year of support experience in one or more various types of emergency services such as law enforcement, fire department, emergency medical services (EMS), coroner department, hospital, clinical setting or courts. Certification Successful completion of a Basic California P.O.S.T. Public Safety Dispatch Course required within 1 year of hire.
DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel.
Jul 21, 2017
Temporary
DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-on training program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel.
Begin your career as a 9-1-1 dispatcher Centrally located in Kearny Mesa Paid Training Exciting and meaningful career The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee (formerly Sheriff's Radio Trainee) who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. The primary work location is the Communications Center located within the County Operations Complex in Kearny Mesa. Dispatchers must be willing to travel to other facilities within San Diego County occasionally when needed. For more detailed information about this job classification, Use the APPLY NOW button TO QUALIFY YOU MUST : • Be at least 18 years of age. • Possess effective oral and written communication skills in English. • Pass a work-simulated computer-based performance test (see below). • Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity). • Be willing to work night shifts, holidays and weekends (24-hour facility - Premium of $.55 per hour for night shift work ). HOW TO APPLY Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. The exam is a work-simulated computer-based performance test covering the following areas: Call summarization Character comparison Data entry Cross referencing Decision making Prioritization Key boarding Probability Map reading Reading comprehension Memory recall Sentence clarity and spelling For more information on the CritiCall examination, Use the APPLY NOW button Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. The County of San Diego now participates in E-Verify. Use the APPLY NOW button for additional information. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
May 26, 2017
Full Time
Begin your career as a 9-1-1 dispatcher Centrally located in Kearny Mesa Paid Training Exciting and meaningful career The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher Trainee (formerly Sheriff's Radio Trainee) who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatcher Trainees are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. The primary work location is the Communications Center located within the County Operations Complex in Kearny Mesa. Dispatchers must be willing to travel to other facilities within San Diego County occasionally when needed. For more detailed information about this job classification, Use the APPLY NOW button TO QUALIFY YOU MUST : • Be at least 18 years of age. • Possess effective oral and written communication skills in English. • Pass a work-simulated computer-based performance test (see below). • Have no felony convictions (Misdemeanor convictions may be disqualifying depending on the number, recency, and severity). • Be willing to work night shifts, holidays and weekends (24-hour facility - Premium of $.55 per hour for night shift work ). HOW TO APPLY Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. The exam is a work-simulated computer-based performance test covering the following areas: Call summarization Character comparison Data entry Cross referencing Decision making Prioritization Key boarding Probability Map reading Reading comprehension Memory recall Sentence clarity and spelling For more information on the CritiCall examination, Use the APPLY NOW button Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. The County of San Diego now participates in E-Verify. Use the APPLY NOW button for additional information. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
Town of Collierville
500 Poplar View Parkway, Collierville, TN, United States
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
Jul 07, 2017
Full Time
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
The Position DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Application and Selection Process Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. B Y U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net
Jul 12, 2017
Full Time
The Position DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Application and Selection Process Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. B Y U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net
Are you an experienced public safety dispatcher? The San Diego Sheriff's Department is hiring lateral dispatchers THIS RECRUITMENT REQUIRES SPECIFIC EXPERIENCE . PLEASE REVIEW THE MINIMUM QUALIFICATIONS AND ALL OF THE INFORMATION BELOW BEFORE SUBMITTING YOUR APPLICATION. APPLICATIONS THAT DO NOT MEET THE MINIMUM REQUIREMENTS WILL BE FOUND INELIGIBLE TO PROCEED IN THE RECRUITING PROCESS. IF YOU DO NOT QUALIFY FOR THIS POSITION BUT WOULD LIKE TO START YOUR CAREER IN THIS FIELD OF WORK, YOU ARE ENCOURAGED TO APPLY FOR THE ENTRY LEVEL SHERIFF'S EMERGENCY SERVICES DISPATCHER TRAINEE RECRUITMENT. Use the APPLY NOW buttonTO APPLY FOR THE SHERIFF'S EMERGENCY SERVICES DISPATCHER TRAINEE RECRUITMENT. The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. The primary work location is the Communications Center located within the County Operations Complex in Kearny Mesa. Dispatchers must be willing to travel to other facilities within San Diego County occasionally when needed. For more detailed information about this job classification, Use the APPLY NOW button. Sheriff's Emergency Services Dispatchers are responsible for handling the full range of radio and telephone emergency and non-emergency communications involving a variety of local governmental operations (law enforcement, fire, medical, etc.). TO QUALIFY YOU MUST BE ABLE TO RESPOND "YES" TO EITHER #1 OR #2 LISTED BELOW : Possess one (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency; OR, Successful completion of the Sheriff's Radio Training Program, as a full-time Sheriff's Emergency Services Dispatcher Trainee administered by the San Diego County Sheriff's Department. The completion of this program must be verified by a Certificate of Completion, signed and approved by the Sheriff's training supervisor and Sheriff's management assigned to the Communications Center; AND, • Be 18 years or older. • Possess effective oral and written communication skills in English. • Pass work simulated computer-based performance test (see below). • Have no felony convictions (Misdemeanor convictions may be disqualifying depending on number, recency, and severity). • Be willing to work rotating shifts, holidays and weekends (24-hour facility - Premium of $.55 per hour for night shift work). **Sheriff's Emergency Services Dispatcher Trainee is the entry-level classification to Sheriff's Emergency Services Dispatcher and is a separate recruitment from this one. HOW TO APPLY :Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. The performance exam must be scheduled 10 days from the notification date. Please do not apply unless you can schedule within the next 10 days or your application will be considered incomplete. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. The County of San Diego now participates in E-Verify. Use the APPLY NOW button for additional information. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
May 26, 2017
Full Time
Are you an experienced public safety dispatcher? The San Diego Sheriff's Department is hiring lateral dispatchers THIS RECRUITMENT REQUIRES SPECIFIC EXPERIENCE . PLEASE REVIEW THE MINIMUM QUALIFICATIONS AND ALL OF THE INFORMATION BELOW BEFORE SUBMITTING YOUR APPLICATION. APPLICATIONS THAT DO NOT MEET THE MINIMUM REQUIREMENTS WILL BE FOUND INELIGIBLE TO PROCEED IN THE RECRUITING PROCESS. IF YOU DO NOT QUALIFY FOR THIS POSITION BUT WOULD LIKE TO START YOUR CAREER IN THIS FIELD OF WORK, YOU ARE ENCOURAGED TO APPLY FOR THE ENTRY LEVEL SHERIFF'S EMERGENCY SERVICES DISPATCHER TRAINEE RECRUITMENT. Use the APPLY NOW buttonTO APPLY FOR THE SHERIFF'S EMERGENCY SERVICES DISPATCHER TRAINEE RECRUITMENT. The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County. Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies. The primary work location is the Communications Center located within the County Operations Complex in Kearny Mesa. Dispatchers must be willing to travel to other facilities within San Diego County occasionally when needed. For more detailed information about this job classification, Use the APPLY NOW button. Sheriff's Emergency Services Dispatchers are responsible for handling the full range of radio and telephone emergency and non-emergency communications involving a variety of local governmental operations (law enforcement, fire, medical, etc.). TO QUALIFY YOU MUST BE ABLE TO RESPOND "YES" TO EITHER #1 OR #2 LISTED BELOW : Possess one (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency; OR, Successful completion of the Sheriff's Radio Training Program, as a full-time Sheriff's Emergency Services Dispatcher Trainee administered by the San Diego County Sheriff's Department. The completion of this program must be verified by a Certificate of Completion, signed and approved by the Sheriff's training supervisor and Sheriff's management assigned to the Communications Center; AND, • Be 18 years or older. • Possess effective oral and written communication skills in English. • Pass work simulated computer-based performance test (see below). • Have no felony convictions (Misdemeanor convictions may be disqualifying depending on number, recency, and severity). • Be willing to work rotating shifts, holidays and weekends (24-hour facility - Premium of $.55 per hour for night shift work). **Sheriff's Emergency Services Dispatcher Trainee is the entry-level classification to Sheriff's Emergency Services Dispatcher and is a separate recruitment from this one. HOW TO APPLY :Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. The performance exam must be scheduled 10 days from the notification date. Please do not apply unless you can schedule within the next 10 days or your application will be considered incomplete. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the essential functions of a job, on a case-by-case basis. Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying. The County of San Diego now participates in E-Verify. Use the APPLY NOW button for additional information. The County of San Diego and its employees embrace the Live Well San Diego vision: A region that is Building Better Health, Living Safely and Thriving. Use the APPLY NOW button . Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers . The term "public employees" includes all persons employed by the state or any county , city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.
City of Huntington Beach, CA
Huntington Beach, CA, USA
NOTE: This recruitment will continue to accept applications until the hiring department determines that enough qualified applications have been received. DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Degree or equivalent. Experience : Type 40 words per minute Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. NOTE: APPLICATIONS WITHOUT THE ITEMS LISTED BELOW WILL BE DISQUALIFIED FROM FURTHER CONSIDERATION. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Only one application per candidate is acceptable. A typing certificate MUST BE ATTACHED TO THE APPLICATION. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. Applications without typing certification will not be considered further. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to the written test (Pass/Fail). Date to be Determined. T-SCORE TRANSFERS - The written exam may be waived if you have achieved a minimum T-Score of 58 on a POST approved Dispatchers Entry Level examination taken no less than 30 days and no more than six (6) months from the date of our scheduled written exam. You MUST attach to this job application the T-score letter, on agency letterhead from the agency where the exam was taken. Candidates achieving or submitting a minimum T-score of 58 will be invited to a CritiCall simulation examination (Pass/Fail). Date to be Determined. Candidates successfully passing the CritiCall simulation examination will be invited to an oral interview (weighted 100%). Date to be Determined. Candidates successfully completing all exams (written, simulation, oral) will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be attached to the job application to be considered for testing. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). 3. You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 714-848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS - Civilian Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Apr 28, 2017
Full Time
NOTE: This recruitment will continue to accept applications until the hiring department determines that enough qualified applications have been received. DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Degree or equivalent. Experience : Type 40 words per minute Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. NOTE: APPLICATIONS WITHOUT THE ITEMS LISTED BELOW WILL BE DISQUALIFIED FROM FURTHER CONSIDERATION. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Only one application per candidate is acceptable. A typing certificate MUST BE ATTACHED TO THE APPLICATION. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. Applications without typing certification will not be considered further. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to the written test (Pass/Fail). Date to be Determined. T-SCORE TRANSFERS - The written exam may be waived if you have achieved a minimum T-Score of 58 on a POST approved Dispatchers Entry Level examination taken no less than 30 days and no more than six (6) months from the date of our scheduled written exam. You MUST attach to this job application the T-score letter, on agency letterhead from the agency where the exam was taken. Candidates achieving or submitting a minimum T-score of 58 will be invited to a CritiCall simulation examination (Pass/Fail). Date to be Determined. Candidates successfully passing the CritiCall simulation examination will be invited to an oral interview (weighted 100%). Date to be Determined. Candidates successfully completing all exams (written, simulation, oral) will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be attached to the job application to be considered for testing. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). 3. You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 714-848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS - Civilian Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
General Purpose This is to build a list of candidates who are ready to hire should there be a vacancy. Closing Date: when a sufficient number of qualified applications have been received. Due to the high level of interest we are unable to respond to individual job applicants. Trainee class pay is $19.53 per hour. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description A Public Safety Communications Dispatcher for the City of Maricopa Police Department is an employee who has demonstrated proficiencies by completion of in-house training as a Public Safety 9-1-1 Operator as well as Public Safety Dispatcher. Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. General Purpose A Public Safety Communications Dispatcher is a civilian position. Incumbents in this position are capable of handling administrative/non-emergency and 9-1-1 calls for service. They are also able to multi-task radio dispatching to police units on an 800MHz digitally trunked radio system while monitoring other police channels simultaneously. All work is performed according to Department policy and procedure and local, state, and federal guidelines. A Public Safety Communications Dispatcher works shift work which includes day shift, swing shift, graveyard shift, weekends, and holidays. Supervision is done through a chain of command and work is evaluated by review and observation from the Public Safety Communications Division Manager. This class is FLSA non-exempt. A Public Safety Dispatcher is required to perform in a training status until they have successfully completed the City of Maricopa Police Department Public Safety Communications Division training program. The training program consists of classroom instruction and intensive one-on-one training in the Communications Center while assigned to a console with a trainer. The trainer will conduct daily evaluation of the trainee's progression through the program. function imgSecurityJs(){ jQuery("img[tempsrc]").each(function(index, value){ tempSrc = jQuery(value).attr("tempsrc"); jQuery.getJSON('https://secure.neogov.com/employers/ajax/externalResourceProxy.cfm?endPoint='+tempSrc, function(data){ if(data.status == 0 || data.status == 401){ jQuery(value).remove(); }else{ jQuery(value).attr('src', tempSrc); } }); }); } if(typeof jQuery=='undefined'){ var headTag = document.getElementsByTagName("head")[0]; var jqTag = document.createElement('script'); jqTag.type = 'text/javascript'; jqTag.src = 'https://secure.neogov.com/js/jquery/jquery-1.4.4.min.js'; jqTag.invalid = imgSecurityJs; headTag.appendChild(jqTag); }else{ jQuery(document).ready(function(){ imgSecurityJs(); }); } invalid Essential Duties Essential Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress; Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency; Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help; Records information received by typing accurately, while also communicating verbally and receiving new information; Makes sound decisions and quickly reacts positively under stressful conditions which typically impact the life or well-being of our citizens; Logs information received and/or transmitted; Uses computer terminals to input, query information, send teletypes, and communication via TTY as needed; Can recall details, procedures, and applies them instantaneously in an emergency situation; Verifies warrants and interprets data returned to the terminal; Notifies Fire dispatch of medical emergencies such as attempted suicides, drowning, serious injury accidents, etc.; Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Receives coded information requesting Police investigation from the 9-1-1 section and dispatches to responsible field unit; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Maintains constant awareness of the status of mobile units and updates this information as it changes; Monitors and dispatches alarms received at the alarm board. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Qualifications Minimum Qualifications Graduation from high school or GED equivalent. Any combination of training, education, or experience equivalent to one to three years' (1-3) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Requirements Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation, hearing test, and pre-employment alcohol/drug test. A minimum typing speed of 3 5 net words per minute (nwpm), is also required and will be verified prior to employment or promotion to this class. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Public Safety telecommunication previous experience. Spillman CAD/RMS previous experience. Bilingual speaking skills are desirable. Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job, may be substituted for Preferred Qualifications at the discretion of the hiring authority. Required Knowledge, Skills, and Abilities Knowledge Basic telephone etiquette; Public relations techniques; State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes; Departmental policies, procedures, and general orders; Community resources available to citizen callers. Skills Required Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Computer/keyboard devices to retrieve and enter information. Ability To Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions. Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn Maricopa city streets, their numbering sequences, and City boundary limits; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and callers.
Aug 14, 2017
Full Time
General Purpose This is to build a list of candidates who are ready to hire should there be a vacancy. Closing Date: when a sufficient number of qualified applications have been received. Due to the high level of interest we are unable to respond to individual job applicants. Trainee class pay is $19.53 per hour. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description A Public Safety Communications Dispatcher for the City of Maricopa Police Department is an employee who has demonstrated proficiencies by completion of in-house training as a Public Safety 9-1-1 Operator as well as Public Safety Dispatcher. Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. General Purpose A Public Safety Communications Dispatcher is a civilian position. Incumbents in this position are capable of handling administrative/non-emergency and 9-1-1 calls for service. They are also able to multi-task radio dispatching to police units on an 800MHz digitally trunked radio system while monitoring other police channels simultaneously. All work is performed according to Department policy and procedure and local, state, and federal guidelines. A Public Safety Communications Dispatcher works shift work which includes day shift, swing shift, graveyard shift, weekends, and holidays. Supervision is done through a chain of command and work is evaluated by review and observation from the Public Safety Communications Division Manager. This class is FLSA non-exempt. A Public Safety Dispatcher is required to perform in a training status until they have successfully completed the City of Maricopa Police Department Public Safety Communications Division training program. The training program consists of classroom instruction and intensive one-on-one training in the Communications Center while assigned to a console with a trainer. The trainer will conduct daily evaluation of the trainee's progression through the program. function imgSecurityJs(){ jQuery("img[tempsrc]").each(function(index, value){ tempSrc = jQuery(value).attr("tempsrc"); jQuery.getJSON('https://secure.neogov.com/employers/ajax/externalResourceProxy.cfm?endPoint='+tempSrc, function(data){ if(data.status == 0 || data.status == 401){ jQuery(value).remove(); }else{ jQuery(value).attr('src', tempSrc); } }); }); } if(typeof jQuery=='undefined'){ var headTag = document.getElementsByTagName("head")[0]; var jqTag = document.createElement('script'); jqTag.type = 'text/javascript'; jqTag.src = 'https://secure.neogov.com/js/jquery/jquery-1.4.4.min.js'; jqTag.invalid = imgSecurityJs; headTag.appendChild(jqTag); }else{ jQuery(document).ready(function(){ imgSecurityJs(); }); } invalid Essential Duties Essential Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress; Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency; Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help; Records information received by typing accurately, while also communicating verbally and receiving new information; Makes sound decisions and quickly reacts positively under stressful conditions which typically impact the life or well-being of our citizens; Logs information received and/or transmitted; Uses computer terminals to input, query information, send teletypes, and communication via TTY as needed; Can recall details, procedures, and applies them instantaneously in an emergency situation; Verifies warrants and interprets data returned to the terminal; Notifies Fire dispatch of medical emergencies such as attempted suicides, drowning, serious injury accidents, etc.; Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Receives coded information requesting Police investigation from the 9-1-1 section and dispatches to responsible field unit; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Maintains constant awareness of the status of mobile units and updates this information as it changes; Monitors and dispatches alarms received at the alarm board. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Qualifications Minimum Qualifications Graduation from high school or GED equivalent. Any combination of training, education, or experience equivalent to one to three years' (1-3) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Requirements Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation, hearing test, and pre-employment alcohol/drug test. A minimum typing speed of 3 5 net words per minute (nwpm), is also required and will be verified prior to employment or promotion to this class. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Public Safety telecommunication previous experience. Spillman CAD/RMS previous experience. Bilingual speaking skills are desirable. Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job, may be substituted for Preferred Qualifications at the discretion of the hiring authority. Required Knowledge, Skills, and Abilities Knowledge Basic telephone etiquette; Public relations techniques; State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes; Departmental policies, procedures, and general orders; Community resources available to citizen callers. Skills Required Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Computer/keyboard devices to retrieve and enter information. Ability To Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions. Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn Maricopa city streets, their numbering sequences, and City boundary limits; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and callers.
General Purpose This is a Lateral opening only, you must have previous dispatching experience, this posting is to build a list of qualified candidates. Salary being offered: $42,771 - $43,818.50 (appointment generally made at the minimum salary range, depending on qualifications) Plus excellent benefit package Maximum Salary for this classification is $58,961. Position Closes - when a sufficient number of qualified applications have been received. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description A Public Safety Communications Dispatcher for the City of Maricopa Police Department is an employee who has demonstrated proficiencies by completion of in-house training as a Public Safety 9-1-1 Operator as well as Public Safety Dispatcher. Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. General Purpose A Public Safety Communications Dispatcher is a civilian position. Incumbents in this position are capable of handling administrative/non-emergency and 9-1-1 calls for service. They are also able to multi-task radio dispatching to police units on an 800MHz digitally trunked radio system while monitoring other police channels simultaneously. All work is performed according to Department policy and procedure and local, state, and federal guidelines. A Public Safety Communications Dispatcher works shift work which includes day shift, swing shift, graveyard shift, weekends, and holidays. Supervision is done through a chain of command and work is evaluated by review and observation from the Public Safety Communications Division Manager. This class is FLSA non-exempt. A Public Safety Dispatcher is required to perform in a training status until they have successfully completed the City of Maricopa Police Department Public Safety Communications Division training program. The training program consists of classroom instruction and intensive one-on-one training in the Communications Center while assigned to a console with a trainer. The trainer will conduct daily evaluation of the trainee's progression through the program. function imgSecurityJs(){ jQuery("img[tempsrc]").each(function(index, value){ tempSrc = jQuery(value).attr("tempsrc"); jQuery.getJSON('https://secure.neogov.com/employers/ajax/externalResourceProxy.cfm?endPoint='+tempSrc, function(data){ if(data.status == 0 || data.status == 401){ jQuery(value).remove(); }else{ jQuery(value).attr('src', tempSrc); } }); }); } if(typeof jQuery=='undefined'){ var headTag = document.getElementsByTagName("head")[0]; var jqTag = document.createElement('script'); jqTag.type = 'text/javascript'; jqTag.src = 'https://secure.neogov.com/js/jquery/jquery-1.4.4.min.js'; jqTag.invalid = imgSecurityJs; headTag.appendChild(jqTag); }else{ jQuery(document).ready(function(){ imgSecurityJs(); }); } invalid Essential Duties Essential Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress; Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency; Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help; Records information received by typing accurately, while also communicating verbally and receiving new information; Makes sound decisions and quickly reacts positively under stressful conditions which typically impact the life or well-being of our citizens; Logs information received and/or transmitted; Uses computer terminals to input, query information, send teletypes, and communication via TTY as needed; Can recall details, procedures, and applies them instantaneously in an emergency situation; Verifies warrants and interprets data returned to the terminal; Notifies Fire dispatch of medical emergencies such as attempted suicides, drowning, serious injury accidents, etc.; Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Receives coded information requesting Police investigation from the 9-1-1 section and dispatches to responsible field unit; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Maintains constant awareness of the status of mobile units and updates this information as it changes; Monitors and dispatches alarms received at the alarm board. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Qualifications Minimum Qualifications Graduation from high school or GED equivalent. Any combination of training, education, or experience equivalent to one to three years' (1-3) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Requirements Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation, hearing test, and pre-employment alcohol/drug test. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Public Safety telecommunication previous experience. Spillman CAD/RMS previous experience. Bilingual speaking skills are desirable. Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job, may be substituted for Preferred Qualifications at the discretion of the hiring authority. Required Knowledge, Skills, and Abilities Knowledge Basic telephone etiquette; Public relations techniques; State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes; Departmental policies, procedures, and general orders; Community resources available to citizen callers. Skills Required Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Computer/keyboard devices to retrieve and enter information. Ability To Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions. Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn Maricopa city streets, their numbering sequences, and City boundary limits; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and callers.
Aug 14, 2017
Full Time
General Purpose This is a Lateral opening only, you must have previous dispatching experience, this posting is to build a list of qualified candidates. Salary being offered: $42,771 - $43,818.50 (appointment generally made at the minimum salary range, depending on qualifications) Plus excellent benefit package Maximum Salary for this classification is $58,961. Position Closes - when a sufficient number of qualified applications have been received. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description A Public Safety Communications Dispatcher for the City of Maricopa Police Department is an employee who has demonstrated proficiencies by completion of in-house training as a Public Safety 9-1-1 Operator as well as Public Safety Dispatcher. Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. General Purpose A Public Safety Communications Dispatcher is a civilian position. Incumbents in this position are capable of handling administrative/non-emergency and 9-1-1 calls for service. They are also able to multi-task radio dispatching to police units on an 800MHz digitally trunked radio system while monitoring other police channels simultaneously. All work is performed according to Department policy and procedure and local, state, and federal guidelines. A Public Safety Communications Dispatcher works shift work which includes day shift, swing shift, graveyard shift, weekends, and holidays. Supervision is done through a chain of command and work is evaluated by review and observation from the Public Safety Communications Division Manager. This class is FLSA non-exempt. A Public Safety Dispatcher is required to perform in a training status until they have successfully completed the City of Maricopa Police Department Public Safety Communications Division training program. The training program consists of classroom instruction and intensive one-on-one training in the Communications Center while assigned to a console with a trainer. The trainer will conduct daily evaluation of the trainee's progression through the program. function imgSecurityJs(){ jQuery("img[tempsrc]").each(function(index, value){ tempSrc = jQuery(value).attr("tempsrc"); jQuery.getJSON('https://secure.neogov.com/employers/ajax/externalResourceProxy.cfm?endPoint='+tempSrc, function(data){ if(data.status == 0 || data.status == 401){ jQuery(value).remove(); }else{ jQuery(value).attr('src', tempSrc); } }); }); } if(typeof jQuery=='undefined'){ var headTag = document.getElementsByTagName("head")[0]; var jqTag = document.createElement('script'); jqTag.type = 'text/javascript'; jqTag.src = 'https://secure.neogov.com/js/jquery/jquery-1.4.4.min.js'; jqTag.invalid = imgSecurityJs; headTag.appendChild(jqTag); }else{ jQuery(document).ready(function(){ imgSecurityJs(); }); } invalid Essential Duties Essential Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress; Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency; Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help; Records information received by typing accurately, while also communicating verbally and receiving new information; Makes sound decisions and quickly reacts positively under stressful conditions which typically impact the life or well-being of our citizens; Logs information received and/or transmitted; Uses computer terminals to input, query information, send teletypes, and communication via TTY as needed; Can recall details, procedures, and applies them instantaneously in an emergency situation; Verifies warrants and interprets data returned to the terminal; Notifies Fire dispatch of medical emergencies such as attempted suicides, drowning, serious injury accidents, etc.; Dispatches calls to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a computer aided dispatch system; Receives coded information requesting Police investigation from the 9-1-1 section and dispatches to responsible field unit; Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel; Maintains constant awareness of the status of mobile units and updates this information as it changes; Monitors and dispatches alarms received at the alarm board. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Qualifications Minimum Qualifications Graduation from high school or GED equivalent. Any combination of training, education, or experience equivalent to one to three years' (1-3) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Requirements Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass a psychological evaluation, hearing test, and pre-employment alcohol/drug test. Preferred Qualifications Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Public Safety telecommunication previous experience. Spillman CAD/RMS previous experience. Bilingual speaking skills are desirable. Any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job, may be substituted for Preferred Qualifications at the discretion of the hiring authority. Required Knowledge, Skills, and Abilities Knowledge Basic telephone etiquette; Public relations techniques; State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes; Departmental policies, procedures, and general orders; Community resources available to citizen callers. Skills Required Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Computer/keyboard devices to retrieve and enter information. Ability To Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions. Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn Maricopa city streets, their numbering sequences, and City boundary limits; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and callers.
This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This is conducted on a continuous basis to meet the needs of the City as vacancies occur. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. Under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS: Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.
May 25, 2017
Full Time
This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This is conducted on a continuous basis to meet the needs of the City as vacancies occur. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. Under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS: Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establ eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS required is viewable by clicking on the following link and selecting Background/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 544-6226 or brought into our office at 1010 10th Street, Suite 6800, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".
Jul 12, 2017
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establ eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS required is viewable by clicking on the following link and selecting Background/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 544-6226 or brought into our office at 1010 10th Street, Suite 6800, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management".
POSITION SUMMARY Oro Valley Police Department (OVPD) is accepting applications for Lateral Police Dispatchers. Interested applicants are encouraged to complete an on-line application. Hiring processes are conducted when OVPD has an employment vacancy, as well as, enough Lateral Police Dispatcher applications to run a competitive process. During these periods, applicants will be contacted and asked to complete a separate background packet. If you have any specific questions about the position or the process please contact Troy Kranz at 520-229-4954. To be considered a Lateral Police Dispatcher you must: Currently be employed as a Police Dispatcher and have two years of continuous police dispatching experience. ACJIS certification or ability to complete one within 6 months. Desirable qualifications are Spillman CAD experience and Vesta E911 Phone System experience. Also offered as part of the lateral position is 40 hours of vacation and 40 hours of sick time. DISQUALIFICATION STANDARDS 1. Participation in any serious crime, or any behavior, which OVPD, in its sole discretion, deems serious or inappropriate. 2. Any misdemeanor conviction involving narcotics, drugs, marijuana which OVPD in its sole discretion deems serious, excessive or inappropriate. 3. Since the age of 18, not have been convicted of domestic violence. 4. Any illegal use of opiate narcotics, hallucinogens, and/or other dangerous drugs (Includes LSD, PCP, Peyote, Mescaline, Codeine, heroin, morphine, opium, psilocybin, cocaine, hash, speed, "X" or Ecstasy, barbiturates, etc.) which OVPD in its sole discretion deems serious, excessive or inappropriate. 5. Any history of disregard for traffic laws with such frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway. 6. Negligence in maintaining financial responsibility. 7. Failure to follow Application & Background instructions. This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. The position of Police Dispatcher requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. The position of Police Dispatcher requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility. ESSENTIAL FUNCTIONS Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems; Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies; Monitors and coordinates police unit activity and assignments via police radio frequencies; Maintains status and locations of public safety personnel; Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment; Creates and maintains automated or manual logs of public safety communications activity; Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes; Enters and maintains files for persons or property pending apprehension/recovery; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties; Keeps informed of departmental regulations, policies and procedures; May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of applicable Town, state and Federal statutes, rules, ordinances, codes, regulations governing dispatching. Knowledge of Town and Department policies and procedures. Knowledge of law enforcement records keeping activities and techniques. Skill in operating computers and related communication equipment utilizing a variety of software and operating systems/applications. Skill in quick decision making and correcting emergency situations. Skill in assessing, analyzing, identifying and implementing solutions to complex problems. Skill in oral and written communication. Skill in establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS A high school diploma or equivalent. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in an indoor environment. Directions for Applying Please make sure your application is complete by filling in the education and work experience sections of the application. Applications are reviewed as they are received. Job posting will remain open until a sufficient number of applicants have met the minimum requirements and have been scheduled for interviews. If you meet the minimum requirements, submit a completed Town of Oro Valley application which can be supplemented with a resume and cover letter. If you experience any difficulties submitting your application please call 1-855-524-5627 for customer support.
Jul 27, 2017
Full Time
POSITION SUMMARY Oro Valley Police Department (OVPD) is accepting applications for Lateral Police Dispatchers. Interested applicants are encouraged to complete an on-line application. Hiring processes are conducted when OVPD has an employment vacancy, as well as, enough Lateral Police Dispatcher applications to run a competitive process. During these periods, applicants will be contacted and asked to complete a separate background packet. If you have any specific questions about the position or the process please contact Troy Kranz at 520-229-4954. To be considered a Lateral Police Dispatcher you must: Currently be employed as a Police Dispatcher and have two years of continuous police dispatching experience. ACJIS certification or ability to complete one within 6 months. Desirable qualifications are Spillman CAD experience and Vesta E911 Phone System experience. Also offered as part of the lateral position is 40 hours of vacation and 40 hours of sick time. DISQUALIFICATION STANDARDS 1. Participation in any serious crime, or any behavior, which OVPD, in its sole discretion, deems serious or inappropriate. 2. Any misdemeanor conviction involving narcotics, drugs, marijuana which OVPD in its sole discretion deems serious, excessive or inappropriate. 3. Since the age of 18, not have been convicted of domestic violence. 4. Any illegal use of opiate narcotics, hallucinogens, and/or other dangerous drugs (Includes LSD, PCP, Peyote, Mescaline, Codeine, heroin, morphine, opium, psilocybin, cocaine, hash, speed, "X" or Ecstasy, barbiturates, etc.) which OVPD in its sole discretion deems serious, excessive or inappropriate. 5. Any history of disregard for traffic laws with such frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway. 6. Negligence in maintaining financial responsibility. 7. Failure to follow Application & Background instructions. This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. The position of Police Dispatcher requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. The position of Police Dispatcher requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility. ESSENTIAL FUNCTIONS Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems; Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies; Monitors and coordinates police unit activity and assignments via police radio frequencies; Maintains status and locations of public safety personnel; Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment; Creates and maintains automated or manual logs of public safety communications activity; Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes; Enters and maintains files for persons or property pending apprehension/recovery; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties; Keeps informed of departmental regulations, policies and procedures; May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of applicable Town, state and Federal statutes, rules, ordinances, codes, regulations governing dispatching. Knowledge of Town and Department policies and procedures. Knowledge of law enforcement records keeping activities and techniques. Skill in operating computers and related communication equipment utilizing a variety of software and operating systems/applications. Skill in quick decision making and correcting emergency situations. Skill in assessing, analyzing, identifying and implementing solutions to complex problems. Skill in oral and written communication. Skill in establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS A high school diploma or equivalent. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in an indoor environment. Directions for Applying Please make sure your application is complete by filling in the education and work experience sections of the application. Applications are reviewed as they are received. Job posting will remain open until a sufficient number of applicants have met the minimum requirements and have been scheduled for interviews. If you meet the minimum requirements, submit a completed Town of Oro Valley application which can be supplemented with a resume and cover letter. If you experience any difficulties submitting your application please call 1-855-524-5627 for customer support.
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 911 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county, and state public safety agencies. Examples of Duties Receives training in call handling, and radio transmissions, and the geography of Monterey County; Receives emergency telephone calls and quickly enters information into a computer aided dispatch system; Operates a variety of communications equipment including radio consoles, telephones and other communications equipment; Follows standard operating procedures and practices in receiving, interrogating and dispatching calls; Dispatches calls via radio; prepares and maintains accurate records via a computer of all radio transmissions and telephone calls. Examples of Experience/Education/Training Any combination of education and experience which provides the knowledge, skills and abilities listed below. A typical way is: Graduation from high school or possession of a GED certificate AND One year of experience involving substantial public contact. Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations Learn the use and proper care of sophisticated radio telephone and computer equipment Learn the operation of a computer aided dispatch system, radio and other communication equipment Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons Obtain and transmit clear and complete directions/information Keep accurate records of messages received, mostly via computer keyboard entry Learn, interpret and apply established rules and procedures Establish and maintain cooperative relationships with those contacted during the course of work Type accurately a minimum of 30 WPM Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and a pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends, and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. Application Process: To be considered for this position, a County application and supplemental questionnaire must be completed. This recruitment is open on continuous. The preferred method for submittal is though our on-line system at: www.co.monterey.ca.us/personnel . Application materials may also be obtained from and submitted to: County of Monterey Human Resources 168 West Alisal Street, 3rd Floor Salinas, CA 93901 Application materials will be competitively evaluated. Those applicants who are determined to be the most highly qualified will be invited to participate further in the testing and selection process. SPECIAL NOTES: •The County of Monterey offers a premium benefit package. See http://www.co.monterey/personnel/benefits for more information (J Unit Benefit Summary Sheet). This information is intended to provide you with a general summary of benefits available and is not legally binding. Exact benefits are listed in the Personnel Policies & Practices Resolution or benefits summary sheet and prevail. •If you believe you possess a disability that would require test accommodation, please call Patty Eddings (831) 769-8882. •Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
Jul 12, 2017
Full Time
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 911 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county, and state public safety agencies. Examples of Duties Receives training in call handling, and radio transmissions, and the geography of Monterey County; Receives emergency telephone calls and quickly enters information into a computer aided dispatch system; Operates a variety of communications equipment including radio consoles, telephones and other communications equipment; Follows standard operating procedures and practices in receiving, interrogating and dispatching calls; Dispatches calls via radio; prepares and maintains accurate records via a computer of all radio transmissions and telephone calls. Examples of Experience/Education/Training Any combination of education and experience which provides the knowledge, skills and abilities listed below. A typical way is: Graduation from high school or possession of a GED certificate AND One year of experience involving substantial public contact. Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations Learn the use and proper care of sophisticated radio telephone and computer equipment Learn the operation of a computer aided dispatch system, radio and other communication equipment Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons Obtain and transmit clear and complete directions/information Keep accurate records of messages received, mostly via computer keyboard entry Learn, interpret and apply established rules and procedures Establish and maintain cooperative relationships with those contacted during the course of work Type accurately a minimum of 30 WPM Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and a pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends, and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. Application Process: To be considered for this position, a County application and supplemental questionnaire must be completed. This recruitment is open on continuous. The preferred method for submittal is though our on-line system at: www.co.monterey.ca.us/personnel . Application materials may also be obtained from and submitted to: County of Monterey Human Resources 168 West Alisal Street, 3rd Floor Salinas, CA 93901 Application materials will be competitively evaluated. Those applicants who are determined to be the most highly qualified will be invited to participate further in the testing and selection process. SPECIAL NOTES: •The County of Monterey offers a premium benefit package. See http://www.co.monterey/personnel/benefits for more information (J Unit Benefit Summary Sheet). This information is intended to provide you with a general summary of benefits available and is not legally binding. Exact benefits are listed in the Personnel Policies & Practices Resolution or benefits summary sheet and prevail. •If you believe you possess a disability that would require test accommodation, please call Patty Eddings (831) 769-8882. •Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the United States.
The Position To perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, teletypewriter or other communica-tion equipment is highly desirable. Training : Equivalent to the completion of the twelfth grade supplemented by general clerical experience. Licenses : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Typing Certification Required : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNET are not accepted. Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate Driver's License Required : In addition, possession of a valid, appropriate California driver license at the time of employment is required. (Attach a copy of currant drivers license) Working Conditions: Sustained posture and intense attentiveness for prolonged periods. Application and Selection Process Applications may be obtained from City of Vallejo's official website at www.cityofvallejo.net under "Employment Opportunities" Job Opportunities link below: http://www.ci.vallejo.ca.us/city_hall/departments___divisions/human_resources/job_descriptions/ Complete and submit the following: A) Application B) Supplemental Questionnaire C) Copy of Current Driver's License (Typing Certificate and Driver's License should be scanned and attached to online application.) Please refer to the "License or Certificate" section of the job announcement for more information on the requirements for the typing certificate. INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : The typing certificate is a requirement for application and may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes but can include any single document with valid document attachment types, such as typing certificate, DD214, driver license, etc. Valid document attachment types are: plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is lager will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. Applicants must submit their typing certificate driver's license with their application materials. Applications will be considered incomplete and disqualified if typing certificate and / or driver's license is not received. Applicants may reapply on-line within 6(six) months from the date of their recent application for this position. THE EXAMINATION PROCESS: Examination: The examination process will consist of a P.O.S.T. Battery Dispatch written examination weighed as 100% of a candidates score. Scoring: Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. The P.O.S.T. written examination is offered to candidates meeting the minimum qualifications. Dates: Complete application packets received by 5:15 P.M. will be considered for the next written examination. This is currently a continuous recruitment and testing process regularly occurs to the last day of each month. Tentative exam dates for 2017 are as follows: February 16 (CANCELED) March 16 Time: 10:00 am to 1:00 pm April 20 (CANCELED) , May 18 Time: 10:00 am to 1:00 pm June 15 (CANCELED ) July 20 Time: 2:00 pm to 5:00 pm August 24 Time: 10:00 am to 1:00 pm September 19 Time: 10:00 am to 1:00 pm November 15 Time: 10:00 am to 1:00 pm Notification: Candidates that meet the minimum qualification will be notified of the exact date, time, and location of the examination at least two weeks prior. You must receive an invite in order to participate in the P.O.S.T. testing process. Proof of Previous Exam Results: Please note that applicants who have taken this examination through another agency within the past 12 months and who have achieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must be on official letterhead from the agency where exam was taken and include the date of the exam and breakdown of T-score. Ineligibility of Previous Scores: * As part of the most recent examination administration changes recently issued by P.O.S.T, candidates who have taken this examination with another agency within 30 days from our examination date are NOT eligible to take this examination on this date. P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory will be rendered invalid by P.O.S.T. and by the City of Vallejo. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley as soon as possible at (707) 649-4852 or at robin.tilley @ cityofvallejo. net. INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements OR if they wish to take the next written examination to improve their test score and standing on the Register of Eligibles, OR if they submit their test results from another agency, with a higher t-score. Active candidates may also submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application and attached to your application. Disaster Service Workers All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") through state law (California Government Code Section 3100- 3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW- related training as assigned and to return to work as ordered in the event of an emergency. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice
Jul 12, 2017
Full Time
The Position To perform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series. This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. Minimum Qualifications Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute. Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience : Some experience operating radio, teletypewriter or other communica-tion equipment is highly desirable. Training : Equivalent to the completion of the twelfth grade supplemented by general clerical experience. Licenses : Possession of, or ability to obtain, an appropriate, valid California driver license upon hire. Typing Certification Required : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNET are not accepted. Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate Driver's License Required : In addition, possession of a valid, appropriate California driver license at the time of employment is required. (Attach a copy of currant drivers license) Working Conditions: Sustained posture and intense attentiveness for prolonged periods. Application and Selection Process Applications may be obtained from City of Vallejo's official website at www.cityofvallejo.net under "Employment Opportunities" Job Opportunities link below: http://www.ci.vallejo.ca.us/city_hall/departments___divisions/human_resources/job_descriptions/ Complete and submit the following: A) Application B) Supplemental Questionnaire C) Copy of Current Driver's License (Typing Certificate and Driver's License should be scanned and attached to online application.) Please refer to the "License or Certificate" section of the job announcement for more information on the requirements for the typing certificate. INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : The typing certificate is a requirement for application and may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes but can include any single document with valid document attachment types, such as typing certificate, DD214, driver license, etc. Valid document attachment types are: plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is lager will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. Applicants must submit their typing certificate driver's license with their application materials. Applications will be considered incomplete and disqualified if typing certificate and / or driver's license is not received. Applicants may reapply on-line within 6(six) months from the date of their recent application for this position. THE EXAMINATION PROCESS: Examination: The examination process will consist of a P.O.S.T. Battery Dispatch written examination weighed as 100% of a candidates score. Scoring: Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. The P.O.S.T. written examination is offered to candidates meeting the minimum qualifications. Dates: Complete application packets received by 5:15 P.M. will be considered for the next written examination. This is currently a continuous recruitment and testing process regularly occurs to the last day of each month. Tentative exam dates for 2017 are as follows: February 16 (CANCELED) March 16 Time: 10:00 am to 1:00 pm April 20 (CANCELED) , May 18 Time: 10:00 am to 1:00 pm June 15 (CANCELED ) July 20 Time: 2:00 pm to 5:00 pm August 24 Time: 10:00 am to 1:00 pm September 19 Time: 10:00 am to 1:00 pm November 15 Time: 10:00 am to 1:00 pm Notification: Candidates that meet the minimum qualification will be notified of the exact date, time, and location of the examination at least two weeks prior. You must receive an invite in order to participate in the P.O.S.T. testing process. Proof of Previous Exam Results: Please note that applicants who have taken this examination through another agency within the past 12 months and who have achieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must be on official letterhead from the agency where exam was taken and include the date of the exam and breakdown of T-score. Ineligibility of Previous Scores: * As part of the most recent examination administration changes recently issued by P.O.S.T, candidates who have taken this examination with another agency within 30 days from our examination date are NOT eligible to take this examination on this date. P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory will be rendered invalid by P.O.S.T. and by the City of Vallejo. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley as soon as possible at (707) 649-4852 or at robin.tilley @ cityofvallejo. net. INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements OR if they wish to take the next written examination to improve their test score and standing on the Register of Eligibles, OR if they submit their test results from another agency, with a higher t-score. Active candidates may also submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application and attached to your application. Disaster Service Workers All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") through state law (California Government Code Section 3100- 3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW- related training as assigned and to return to work as ordered in the event of an emergency. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice
Kitsap 911
911 Carver Street, Bremerton, WA, United States
ILLUSTRATIVE EXAMPLES OF DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)
Essential Job Functions:
Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures.
Communicate effectively in person, over the phone, and in writing. Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions.
Quickly make accurate decisions affecting life and/or property.
Run license plate numbers and names as requested by officers.
Understand and follow verbal and written instructions.
Learn to answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority.
Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner.
Learn to operate computer aided dispatch system (CAD).
Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County.
Learn to operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle off duty call-up and multiple responses.
Learn to respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system.
Learn to answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information.
Learn to record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time.
Assign emergency response priority by determining whether immediate response could save lives or prevent crimes. Route calls for assistance to the correct Dispatcher or appropriate agency. Communicate with emergency agencies.
Learn to operate emergency TDD for hearing-impaired caller.
Appear promptly for work as scheduled.
Develop effective working relationships with peers, other staff, and user agencies.
Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines.
May 22, 2017
Full Time
ILLUSTRATIVE EXAMPLES OF DUTIES AND RESPONSIBILITIES:
(Any one position may not include all of the duties listed nor do the listed examples include all tasks which may be found in positions of this class.)
Essential Job Functions:
Study the Standard Operations Procedures (S.O.P.) and appropriate manuals to acquire thorough knowledge of Kitsap 911 operations and procedures.
Communicate effectively in person, over the phone, and in writing. Public Safety Telecommunicators must be able to focus on the emergency at hand despite distractions and interruptions.
Quickly make accurate decisions affecting life and/or property.
Run license plate numbers and names as requested by officers.
Understand and follow verbal and written instructions.
Learn to answer and respond to E9-1-1 phone lines, numerous other phone lines, and text messages that deal with both emergency and routine events, obtain information for and assign priorities to calls for service, and refer calls to proper authority.
Listen effectively, with the ability to distinguish voices and other sounds through a computer system headset, and respond verbally in a clear concise manner.
Learn to operate computer aided dispatch system (CAD).
Maintain familiarity with major roads, streets, hospitals, schools, churches, buildings and other landmarks in Kitsap County.
Learn to operate Law Enforcement and Fire consoles, monitor, and dispatch and maintain location and status on all in-service and on-call law enforcement, fire, medical personnel and equipment. Handle off duty call-up and multiple responses.
Learn to respond to telephone requests and relay information between various public agencies using a variety of equipment including the WACIC/NCIC system.
Learn to answer all law enforcement officers' radio requests for warrant, vehicles, driver and records check information.
Learn to record information and maintain required logs, event cards and other forms during periods of computer aided dispatch down time.
Assign emergency response priority by determining whether immediate response could save lives or prevent crimes. Route calls for assistance to the correct Dispatcher or appropriate agency. Communicate with emergency agencies.
Learn to operate emergency TDD for hearing-impaired caller.
Appear promptly for work as scheduled.
Develop effective working relationships with peers, other staff, and user agencies.
Be organized, proficient at multi-tasking, and handle work assignments effectively and accurately despite interruptions and/or short timelines or deadlines.
