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  • Public Safety Dispatcher (Part-Time/On-Call)

    Ukiah, California United States CITY OF UKIAH, CA Part Time $30.63 - $39.12 Hourly Jul 11, 2025
    City of Ukiah Employer:

    CITY OF UKIAH, CA

    The most desirable destinations reward the efforts we make to visit them. Perfectly situated along HWY 101 between Eureka and San Francisco, Ukiah welcomes you whether you're traveling through, or stopping by for a longer visit. We are close by, but feel off-the-beaten path. From vineyards and wineries, to towering redwood trees, Ukiah and the Ukiah Valley have plenty to offer all year-round, whether you visit in the warm, dry summer months, or would rather sit in front of a crackling fire during the fall and winter. With our scenic location, just getting here is beautiful and easy. However, there are so many one-of-a-kind experiences, that you'll definitely want to check out some of our featured activities and events.

    Job Description

    DESCRIPTION

    Recruitments posted as "Continuous" are subject to close at any time following an initial two-week posting period. Upon closing, the applications received will be screened and notices will be sent to the applicants regarding the status of their application.

    This recruitment is open to applicants with prior Public Safety Dispatching experience only. Retired CalPERS annuitants are eligible to apply if they have been retired for more than six months and are limited to working 960 hours in a fiscal year (July 1 - June 30). Individuals hired into this classification are part-time, temporary employees. They are at-will with no benefits.

    Under general supervision, receives and transmits emergency radio and telephone communications; dispatches law enforcement, fire, ambulance, and other public safety personnel as needed; monitors emergency alarm systems; enters and retrieves data from computer systems; and other related duties.

    JOB REQUIREMENTS

    These examples are intended only as illustrations of the various types of work performed in positions allocated to this class. The examples of work performed are neither restricted to nor all-encompassing of the duties to be performed under this job title.
    • Receives and classifies incoming phone calls and radio traffic.
    • Determines priority of responses and dispatches appropriate public safety units.
    • Answers incoming business and emergency calls.
    • Takes complaints and requests for information from citizens.
    • Responds to inquiries at the public counter after business hours.
    • Operates a teletype system and computer for requesting information to assist officers in dealing with incidents.
    • Enters information into centralized record keeping system.
    • Confirms outstanding warrants with other agencies.
    • Performs clerical skills such as typing and filing a variety of information.
    • May assist in processing arrestees and monitoring them in a holding cell.
    • May be required to take minor crime reports.
    • Works rotating shifts, including nights, weekends, and holidays.
    • Performs related duties as assigned.


    MINIMUM QUALIFICATIONS

    Knowledge and Skills:
    • Typing skills at a speed of 35 net words per minute.
    • Good written and verbal skills, using good English grammar and diction.
    • Skill in thinking and acting quickly, calmly, and appropriately in emergency situations.
    • Good interpersonal skills including dealing politely and effectively with citizens who may be emotionally upset, excited, or distraught.
    • Good record keeping and clerical skills, using independent judgment and requiring speed and accuracy.
    • Skill in establishing and maintaining harmonious working relations with department personnel, supervisors, other City employees, and the general public.
    • Working knowledge of modern office equipment, practices, and procedures desirable.
    • Working knowledge of the City of Ukiah, including the location of streets and important buildings desirable.
    • Ability to work rotating shifts and long hours without a break.
    • Ability to sit for long periods of time.
    • Working knowledge of the Penal Code, California Vehicle Code, and Uniform Fire Code desirable.
    • Computer experience desirable.


    Education and Experience:

    Graduation from high school and one year clerical and telephone experience or equivalent combination of education and experience. Prior dispatching experience and experience with computers desirable; bilingual -Spanish speaking abilities preferred.

    Necessary Special Requirement :

    Possession of a valid Class C California Driver's License is required.

    SELECTION PROCEDURE

    Applications must be filled out completely. Applications will be reviewed by a screening committee and those applicants who appear to be among the best qualified will be selected for the examination process. This process may include a variety of techniques designed to test applicants’ knowledge, skills, and abilities to perform the duties and responsibilities of the job. An eligibility list will be established by ranking candidates by their overall score and a selection will be made from the candidates on this list. All employment offers are subject to a City-paid physical examination and a thorough reference and background check.

    In accordance with the Immigration Reform Act of 1986, the City must verify, once an employment offer has been made, that all persons have written proof of their right to work in the United States.

    In accordance with the Americans with Disabilities Act (ADA), if special accommodations are necessary at any stage of the testing process, please notify the Human Resources Department in advance at (707) 463-6244 so your request may be reviewed prior to the occurrence of the test.

    The City of Ukiah is an Equal Opportunity Employer committed to building a diverse workforce.

    Continually working to promote diversity, equity, transparency, and justice through the adoption and implementation of City practices, policies, and procedures.

    The City of Ukiah offers a competative benefits package to all full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

    Part-time employees may receive benefits on a pro-rated basis.

    To learn more details, contact us at personnel@cityofukiah.com.

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

Public Dispatchers and Government Telecommunications Jobs: What You Need to Know Before Applying

In the vast landscape of government telecommunications, public dispatch jobs stand out as some of the most critical and impactful roles.

These positions serve as the vital link between the public and emergency services, forming the backbone of our community's safety net.

Public dispatch jobs, often referred to as 911 dispatcher or emergency communications specialist positions, are at the forefront of public safety.

These professionals are the first point of contact in emergencies, responsible for receiving calls, assessing situations, and coordinating appropriate responses. They are the calm in the storm, the steady voice guiding both callers and responders through critical situations.

When ensuring that emergency services can communicate effectively during a crisis, your job will have a tangible impact on the nation's well-being.
 

Essential Skills for a Successful Public Dispatcher Career

Becoming a public dispatcher requires a unique blend of technical proficiency, interpersonal skills, and personal qualities.

This challenging role demands individuals who can thrive under pressure while maintaining accuracy and empathy. Let's explore the key skills that are crucial for success in this field.

Communication Skills

  • Clear and concise verbal communication
  • Active listening to extract critical information quickly
  • Ability to communicate effectively with diverse populations
  • Skill in conveying complex information simply and calmly

Multitasking Abilities

  • Capacity to manage multiple incidents simultaneously
  • Skill in prioritizing tasks based on urgency and available resources
  • Ability to switch focus rapidly between different situations

Technical Proficiency

  • Familiarity with Computer-Aided Dispatch (CAD) systems
  • Typing speed and accuracy (often 35-40 words per minute minimum)
  • Basic troubleshooting skills for communication equipment
  • Adaptability to learn new technologies and software

Decision-Making and Problem-Solving

  • Quick and accurate decision-making under pressure
  • Ability to assess situations rapidly and determine appropriate responses
  • Critical thinking skills to navigate complex or unusual scenarios

Emotional Intelligence and Stress Management

  • Empathy and compassion for callers in distress
  • Emotional resilience to handle traumatic situations
  • Stress management techniques to maintain composure
  • Ability to remain calm and focused in high-pressure situations

Attention to Detail

  • Precision in recording and relaying information
  • Ability to catch and correct errors quickly
  • Skill in maintaining accurate logs and records

Teamwork and Collaboration

  • Skill in coordinating with various emergency services
  • Ability to work effectively as part of a dispatch team
  • Capacity to collaborate with other agencies during large-scale incidents
  • Knowledge of police and fire department policies

Cultural Competence

  • Sensitivity to cultural differences
  • Ability to communicate effectively with non-native English speakers
  • Understanding of diverse community needs and concerns

Adaptability and Continuous Learning

  • Willingness to adapt to new protocols and procedures
  • Commitment to ongoing training and skill development
  • Ability to learn from experiences and improve performance

In this career, your ability to stay calm, think clearly, and communicate effectively could be the difference between life and death.

Remember, while some of these skills can be taught, others—like the ability to remain calm under pressure or the capacity for empathy—are often innate qualities. Successful public dispatchers typically possess a natural inclination towards these traits, which are then refined and strengthened through training and experience.

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Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Public Safety Dispatchers: The Lifeline of Emergency Communications

In the realm of government telecommunications, public safety dispatchers stand out as critical frontline workers.

These professionals serve as the vital link between the public and emergency services, playing a crucial role in coordinating responses to crises and saving lives.

Imagine being the first point of contact in someone's worst moment, the calm voice guiding them through chaos, and the invisible hand coordinating a lifesaving response. This is the world of a public safety dispatcher.

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What Public Safety Dispatchers Do:

1. Emergency Call Handling
  • Answer 911 and non-emergency calls

  • Quickly assess situations and determine appropriate responses

  • Provide pre-arrival instructions (e.g., CPR guidance) when necessary

2. Resource Dispatching
  • Coordinate and dispatch police, fire, and emergency medical services
  • Manage multiple incidents simultaneously
  • Prioritize calls based on urgency and available resources
3. Information Management
  • Operate Computer-Aided Dispatch (CAD) systems

  • Access and relay critical information to first responders

  • Maintain accurate records of all communications and actions

4. Inter-agency Coordination
  • Facilitate communication between different emergency services

  • Coordinate with neighboring jurisdictions during large-scale incidents

As a public safety dispatcher, you're not just answering phones – you're the first responder to the first responders, the unseen hero behind countless rescues and interventions.

Key Qualifications:

  • Proficiency with telecommunications equipment and computer systems
  • Clear speaking voice and active listening skills
  • Typing speed and accuracy
  • High school education

Certifications and Training:

  • Emergency Medical Dispatch (EMD) certification
  • CPR and basic first aid certification
  • Critical Incident Stress Management training
  • Ongoing training in new technologies and procedures

Challenges of the Job:

  • High-stress environment with life-or-death consequences
  • Shift work, including nights, weekends, and holidays
  • Emotional toll of handling traumatic situations
  • Constant vigilance and attention to detail required

Benefits of the Career:

  • Direct impact on public safety and saving lives
  • Dynamic work environment with no two days alike
  • Opportunity to serve the community
  • Develops valuable, transferable skills

Career Advancement:

Public safety dispatchers can advance to:

  • Dispatch supervisors or managers
  • Training coordinators
  • Emergency communications center directors
  • Emergency management specialists

Every call you take as a public safety dispatcher could be the most important moment in someone's life. Are you ready for a career where your voice can make the difference between life and death?

The role of public safety dispatchers is evolving with technology. Next-generation 911 systems are introducing capabilities like video calling and improved location services, requiring dispatchers to adapt and learn new skills continuously.

Public safety dispatching offers a unique entry point into government telecommunications careers.

It combines the satisfaction of public service with the excitement of working with advanced communication technologies. For those who thrive under pressure and want to make a tangible difference in their communities, few careers offer the same level of impact and importance.

Are you calm under pressure, tech-savvy, and driven by a desire to help others? A career as a public safety dispatcher could be your calling in the world of government telecommunications.

When you apply, remember to tailor your resume to the job description. Whether disabilities can be accommodated is determined on a case-by-case basis. Applicants requiring reasonable accommodation should know that while it's illegal to discriminate against people with disabilities, they can ask you about your ability to do the work. (It's also illegal to discriminate based on marital status, gender identity, and sexual orientation.)

 

Answering the Call to Serve

As we've explored throughout this article, government telecommunication jobs, particularly in the realm of public safety dispatching, offer a unique and rewarding employment for those who are up to the challenge. These roles combine cutting-edge technology with the opportunity to make a real difference in people's lives and contribute to national security.

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From California to Washington D.C., public safety dispatchers stand at the forefront of emergency response, serving as the critical link between those in need and the resources that can help them.

It's a role that demands a special set of skills - from technical proficiency to emotional resilience in the name of public relations - and offers rewards that few other careers can match.

In a world where technology is constantly evolving, imagine being part of a field where your adaptability and quick thinking can literally save lives. That's the reality of a public dispatcher career in government telecommunications.

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