FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
Aug 08, 2018
Full Time
FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
City of Huntington Beach, CA
Huntington Beach, CA, United States
This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received. DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Degree or equivalent. Experience : Type 40 words per minute Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Testing will begin after 100 applications have been received. Only one application per person may be submitted. Applicants best meeting the needs of the department will be invited to participate in the examination process. The testing will consist of the following CRITICALL - Qualified candidates will be required to participate in the on-line Criticall examination. This includes testing skills required to be successful in the position. It will also include a typing test. A minimum net typing speed is 40 WPM. Those meeting the minimum scores on this exam will be invited to take the written exam. WRITTEN EXAM - The Written Exam is the POST Entry Level Dispatcher Test Battery. A passing T-Score of 55 is required. T-SCORE TRANSFERS - The written exam may be waived if you have achieved a minimum T-Score of 55 on a POST approved Dispatchers Entry Level examination taken no less than 30 days and no more than six (6) months from the date of our scheduled written exam. You MUST attach to this job application the T-score letter, on agency letterhead from the agency where the exam was taken. ORAL EXAM - The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS - Civilian Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Aug 08, 2018
Full Time
This is a continuous recruitment. We will continue to accept applications until the hiring department determines enough qualified applications have been received. However, we will begin the testing process when 100 applications have been received and will continue periodic testing after that as sufficient numbers of applications are received. DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Degree or equivalent. Experience : Type 40 words per minute Other: Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Testing will begin after 100 applications have been received. Only one application per person may be submitted. Applicants best meeting the needs of the department will be invited to participate in the examination process. The testing will consist of the following CRITICALL - Qualified candidates will be required to participate in the on-line Criticall examination. This includes testing skills required to be successful in the position. It will also include a typing test. A minimum net typing speed is 40 WPM. Those meeting the minimum scores on this exam will be invited to take the written exam. WRITTEN EXAM - The Written Exam is the POST Entry Level Dispatcher Test Battery. A passing T-Score of 55 is required. T-SCORE TRANSFERS - The written exam may be waived if you have achieved a minimum T-Score of 55 on a POST approved Dispatchers Entry Level examination taken no less than 30 days and no more than six (6) months from the date of our scheduled written exam. You MUST attach to this job application the T-score letter, on agency letterhead from the agency where the exam was taken. ORAL EXAM - The oral exam, weighted 100% of the total score, will determine the ranking on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation, psychological exam and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS - Civilian Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty , or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Position Description The City of Seattle's Municipal Court (SMC) is one of the highest volume Courts of Limited Jurisdiction in the state with 7 elected Judges, 6 appointed Magistrates, and over 200 staff. The Court adjudicates misdemeanor and gross misdemeanor crimes, infractions, and civil violations. SMC is a highly innovative and progressive court with a community-based approach to judicial administration. For more information, visit us online: http://www.seattle.gov/courts/ Call Center Representatives with Public Services deliver exceptional customer service in our fast-paced high-volume call center by fielding incoming questions, scheduling hearings, processing payments, and providing miscellaneous information. SMC is building an Administrative Specialist II (AS2) pool of candidates in the Court Operations Division to be reviewed for current and future regular or temporary openings within the next six months. In addition to the openings in our call center as described above, AS2 vacancies may occur in other operations departments. The ideal candidate for the AS2 pool has the following: Has experience providing excellent customer service; Has strong interpersonal communication skills; Is experienced in updating and navigating databases with accuracy; Has an aptitude for learning new systems; Is professional and culturally sensitive when working with people from diverse backgrounds; Is well organized and can adapt quickly to changing priorities. The Court aims to hire people committed to being respectful and impartial when addressing customer issues, thereby ensuring the public's trust and confidence in the judicial system. Job Responsibilities Answer high-volume of inbound telephone calls and respond to customers' issues or complaints in a courteous, efficient, and professional manner throughout the day. Deliver quality service to customers in an efficient manner when providing information regarding various court policies, procedures, and City ordinances that pertain to fines, payments, restitutions, and the status of the customer's case. Function as team player by being reliable, respectful, and professional with co-workers and supervisors. Schedule court hearing dates using the in-house database system (MCIS) and update the docket for accuracy and completeness. Analyze inquiries to determine appropriate action and ensure satisfactory completion by routing to other departments for required handling and follow-up as needed. Research customer questions or disputes regarding issues on payment amounts or insurance verification for driving without insurance violations. Maintain bail bonds log, review contractual agreement of the bond, and utilize daily reports to determine customer compliance with deferrals. Monitor department voicemails, emails, and faxes. Receive, open, and determine proper distribution of mail; respond to correspondence using template letters. Retain a working knowledge of the Court's established rules and procedures, and regulatory requirements. Qualifications Minimum Q u alifications: 2+ years of clerical support experience OR Combination of education, training and/or experience which provides evidence of the ability to perform work of the class. Desired Qualifications: Some college coursework in business management, communication, criminal justice, public administration or other relevant fields of study. Bilingual. 2+ years' experience in some or all the following areas: Providing excellent customer service in a call center or with the public Cash handling/balancing Working in collections. Working in a court, criminal justice agency, or community outreach agency. Updating and navigating database systems and accurately entering data. Demonstrated ability to: Determine customer needs and respond quickly Type 40 WPM Use 10-key proficiency. Use MS Work, Outlook and Excel at intermediate proficiency or higher Learn new systems quickly. Learn, apply, comprehend, and clearly communicate legal documents, court rules, procedures and other regulations to customers. Exercise discretion and maintain confidentiality Interact tactfully with a diverse customer base (defendants, attorneys, court personnel, and outside agencies). Multi-task work neatly and accurately. Work independently and as part of a team. Remain calm under stress and pressure. Exercise mature/independent judgment and adapt to changing needs/circumstances. Additional Information Hiring Proce s s Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered. Completed NEOGOV online application. Completed Supplemental questionnaire. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. Current resume indicating relevant experience and education. Your application will not be reviewed if these items are missing or incomplete. By completing the supplemental questions, you are attesting that the information you have provided is true and accurate. The Court will review any information provided in your application package and misstatements or falsification of information will eliminate you from consideration and/or employment if discovered after selection for the position. Attaching or pasting a cover letter and resume alone is not a substitute for completing the application itself. Only those applicants selected for an interview will be contacted If you are selected for an interview, you will be given a typing test and a 10-key proficiency test on the day of the interview. A job offer is contingent upon successfully passing the court's background check. The background check includes a criminal history background review, fingerprinting and reference checks. This position is represented by Teamsters union Local 763. New employees are required to pass a 12-month probation period. For more information on the Seattle Municipal Court, visit www.seattle.gov/courts. Closing Date/Time: 8/21/2018 4:00 PM Pacific
Aug 08, 2018
Full Time
Position Description The City of Seattle's Municipal Court (SMC) is one of the highest volume Courts of Limited Jurisdiction in the state with 7 elected Judges, 6 appointed Magistrates, and over 200 staff. The Court adjudicates misdemeanor and gross misdemeanor crimes, infractions, and civil violations. SMC is a highly innovative and progressive court with a community-based approach to judicial administration. For more information, visit us online: http://www.seattle.gov/courts/ Call Center Representatives with Public Services deliver exceptional customer service in our fast-paced high-volume call center by fielding incoming questions, scheduling hearings, processing payments, and providing miscellaneous information. SMC is building an Administrative Specialist II (AS2) pool of candidates in the Court Operations Division to be reviewed for current and future regular or temporary openings within the next six months. In addition to the openings in our call center as described above, AS2 vacancies may occur in other operations departments. The ideal candidate for the AS2 pool has the following: Has experience providing excellent customer service; Has strong interpersonal communication skills; Is experienced in updating and navigating databases with accuracy; Has an aptitude for learning new systems; Is professional and culturally sensitive when working with people from diverse backgrounds; Is well organized and can adapt quickly to changing priorities. The Court aims to hire people committed to being respectful and impartial when addressing customer issues, thereby ensuring the public's trust and confidence in the judicial system. Job Responsibilities Answer high-volume of inbound telephone calls and respond to customers' issues or complaints in a courteous, efficient, and professional manner throughout the day. Deliver quality service to customers in an efficient manner when providing information regarding various court policies, procedures, and City ordinances that pertain to fines, payments, restitutions, and the status of the customer's case. Function as team player by being reliable, respectful, and professional with co-workers and supervisors. Schedule court hearing dates using the in-house database system (MCIS) and update the docket for accuracy and completeness. Analyze inquiries to determine appropriate action and ensure satisfactory completion by routing to other departments for required handling and follow-up as needed. Research customer questions or disputes regarding issues on payment amounts or insurance verification for driving without insurance violations. Maintain bail bonds log, review contractual agreement of the bond, and utilize daily reports to determine customer compliance with deferrals. Monitor department voicemails, emails, and faxes. Receive, open, and determine proper distribution of mail; respond to correspondence using template letters. Retain a working knowledge of the Court's established rules and procedures, and regulatory requirements. Qualifications Minimum Q u alifications: 2+ years of clerical support experience OR Combination of education, training and/or experience which provides evidence of the ability to perform work of the class. Desired Qualifications: Some college coursework in business management, communication, criminal justice, public administration or other relevant fields of study. Bilingual. 2+ years' experience in some or all the following areas: Providing excellent customer service in a call center or with the public Cash handling/balancing Working in collections. Working in a court, criminal justice agency, or community outreach agency. Updating and navigating database systems and accurately entering data. Demonstrated ability to: Determine customer needs and respond quickly Type 40 WPM Use 10-key proficiency. Use MS Work, Outlook and Excel at intermediate proficiency or higher Learn new systems quickly. Learn, apply, comprehend, and clearly communicate legal documents, court rules, procedures and other regulations to customers. Exercise discretion and maintain confidentiality Interact tactfully with a diverse customer base (defendants, attorneys, court personnel, and outside agencies). Multi-task work neatly and accurately. Work independently and as part of a team. Remain calm under stress and pressure. Exercise mature/independent judgment and adapt to changing needs/circumstances. Additional Information Hiring Proce s s Applications are reviewed after the posting closes. Qualified candidates must submit the following to be considered. Completed NEOGOV online application. Completed Supplemental questionnaire. Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications. Current resume indicating relevant experience and education. Your application will not be reviewed if these items are missing or incomplete. By completing the supplemental questions, you are attesting that the information you have provided is true and accurate. The Court will review any information provided in your application package and misstatements or falsification of information will eliminate you from consideration and/or employment if discovered after selection for the position. Attaching or pasting a cover letter and resume alone is not a substitute for completing the application itself. Only those applicants selected for an interview will be contacted If you are selected for an interview, you will be given a typing test and a 10-key proficiency test on the day of the interview. A job offer is contingent upon successfully passing the court's background check. The background check includes a criminal history background review, fingerprinting and reference checks. This position is represented by Teamsters union Local 763. New employees are required to pass a 12-month probation period. For more information on the Seattle Municipal Court, visit www.seattle.gov/courts. Closing Date/Time: 8/21/2018 4:00 PM Pacific
We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to some excellent benefits*, including:
• A cash allowance of approximately $600 per month for full-time positions • An annual Staff Development/Wellness Benefit allowance up to $850 • Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments • Differential pay for evening and night shifts, ranging from 5.0% to 10.0% • Onsite workout facilities • Competitive vacation and sick leave accruals, 11 holidays per year • Significant County paid premium contribution to several health plan options • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits • Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60
Aug 20, 2018
Full Time
We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to some excellent benefits*, including:
• A cash allowance of approximately $600 per month for full-time positions • An annual Staff Development/Wellness Benefit allowance up to $850 • Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments • Differential pay for evening and night shifts, ranging from 5.0% to 10.0% • Onsite workout facilities • Competitive vacation and sick leave accruals, 11 holidays per year • Significant County paid premium contribution to several health plan options • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits • Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60
The Position Bargaining Unit: Teamsters- Local 856 The Contra Costa County Fire Protection District is recruiting for an experienced telecommunications professional.This position reports to the Assistant Chief, Communications Division and will advise the Fire District on matters regarding system design and equipment specifications. The Contra Costa County Fire Protection District is a well-equipped, full service fire agency. The District provides fire and emergency medical services to nine cities and the unincorporated areas of Contra Costa County, serving a population of approximately 600,000 across a 304 square-mile with 28 staffed fire stations and several administrative/support facilities. The Contra Costa Regional Fire Communications Center (CCRFCC) is the largest and busiest fire/EMS communication center in Contra Costa County providing services for the following user agencies: Crockett-Carquinez Fire Protection District, East Contra Costa Fire Protection District, El-Cerrito Fire Department, Moraga-Orinda Fire Protection District, Pinole Fire Department, and Rodeo-Hercules Fire Protection District The ideal candidate will have a proven track record demonstrating the following: Technical expertise in voice and data communications systems and equipment, including installation, maintenance, trouble shooting and repair Training and providing technical support to system users Supporting public safety communications and emergency dispatch systems Characteristics of the ideal candidate: Strong technical, communication and interpersonal skills Collaborative, team-building skills Highly adaptable to changing conditions Read the complete job description at www.cccounty.us/hr .The eligible list established from this recruitment will remain in effect for twelve (12) months. EXAM DATE Tentative Exam: September 20, 2018 Typical Tasks Advises regarding system design, equipment specifications and costs, and maintenance and repair needs for Fire District voice communication and data telecommunications systems Assists in the design of District facilities, apparatus and equipment relative to telecommunications needs Trouble shoots and maintains electronic equipment such as mobile and portable radios, pagers, cellular and voice phones, scanners, PC's, printers, modems and peripherals Assesses breakdowns of equipment (including radios, telephones, computers and electronic equipment) and makes repairs or arranges for appropriate alternate service provider to make repairs Assists with training of District personnel regarding capabilities and use of radio, electronic and telecommunication equipment Initiates suggestions and recommendations to improve the capability or reliability of District communications systems Recommends among available contractors or service providers for purchase of hardware and software communication system needs Liaison with General Services regarding voice or telecommunications services Provides technical direction to Senior Fire Dispatchers, Dispatchers and functionally assigned Communications Center staff on specific assignments Uses a variety of software including Windows OS to run programs such as Motorola RSS software, and RealVnC software for programming, diagnosis, fault isolation Orients and trains Communications personnel on systems hardware and software Schedules and oversees technical tasks performed by contractors and District employees Participates in budget preparation and in purchase and receipt of equipment and supplies Advises and consults regarding the District's 911 system, Telephone system and District radio frequency utilization Maintains computer based tracking of work orders and inventories Attends meetings Prepares reports and correspondence Drives a District vehicle to various District work sites to install, service or repair communications equipment Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. Experience: Three (3) years of full-time or its equivalent experience installing, servicing or repairing computers, UHF/VHF radio transmitters and receivers or voice and data hard-line transmissions systems. Experience in public safety communications and emergency dispatch systems desirable. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire is required at the time of applying. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination. Oral Interview: Conducted by a Qualifications Appraisal Board who will evaluate candidates in job-related areas. (Weighted 100%) Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. THE COUNTY OF CONTRA COSTA IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE ORGANIZATION It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
Aug 20, 2018
Full Time
The Position Bargaining Unit: Teamsters- Local 856 The Contra Costa County Fire Protection District is recruiting for an experienced telecommunications professional.This position reports to the Assistant Chief, Communications Division and will advise the Fire District on matters regarding system design and equipment specifications. The Contra Costa County Fire Protection District is a well-equipped, full service fire agency. The District provides fire and emergency medical services to nine cities and the unincorporated areas of Contra Costa County, serving a population of approximately 600,000 across a 304 square-mile with 28 staffed fire stations and several administrative/support facilities. The Contra Costa Regional Fire Communications Center (CCRFCC) is the largest and busiest fire/EMS communication center in Contra Costa County providing services for the following user agencies: Crockett-Carquinez Fire Protection District, East Contra Costa Fire Protection District, El-Cerrito Fire Department, Moraga-Orinda Fire Protection District, Pinole Fire Department, and Rodeo-Hercules Fire Protection District The ideal candidate will have a proven track record demonstrating the following: Technical expertise in voice and data communications systems and equipment, including installation, maintenance, trouble shooting and repair Training and providing technical support to system users Supporting public safety communications and emergency dispatch systems Characteristics of the ideal candidate: Strong technical, communication and interpersonal skills Collaborative, team-building skills Highly adaptable to changing conditions Read the complete job description at www.cccounty.us/hr .The eligible list established from this recruitment will remain in effect for twelve (12) months. EXAM DATE Tentative Exam: September 20, 2018 Typical Tasks Advises regarding system design, equipment specifications and costs, and maintenance and repair needs for Fire District voice communication and data telecommunications systems Assists in the design of District facilities, apparatus and equipment relative to telecommunications needs Trouble shoots and maintains electronic equipment such as mobile and portable radios, pagers, cellular and voice phones, scanners, PC's, printers, modems and peripherals Assesses breakdowns of equipment (including radios, telephones, computers and electronic equipment) and makes repairs or arranges for appropriate alternate service provider to make repairs Assists with training of District personnel regarding capabilities and use of radio, electronic and telecommunication equipment Initiates suggestions and recommendations to improve the capability or reliability of District communications systems Recommends among available contractors or service providers for purchase of hardware and software communication system needs Liaison with General Services regarding voice or telecommunications services Provides technical direction to Senior Fire Dispatchers, Dispatchers and functionally assigned Communications Center staff on specific assignments Uses a variety of software including Windows OS to run programs such as Motorola RSS software, and RealVnC software for programming, diagnosis, fault isolation Orients and trains Communications personnel on systems hardware and software Schedules and oversees technical tasks performed by contractors and District employees Participates in budget preparation and in purchase and receipt of equipment and supplies Advises and consults regarding the District's 911 system, Telephone system and District radio frequency utilization Maintains computer based tracking of work orders and inventories Attends meetings Prepares reports and correspondence Drives a District vehicle to various District work sites to install, service or repair communications equipment Minimum Qualifications License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate. Experience: Three (3) years of full-time or its equivalent experience installing, servicing or repairing computers, UHF/VHF radio transmitters and receivers or voice and data hard-line transmissions systems. Experience in public safety communications and emergency dispatch systems desirable. Selection Process Application Filing: All applicants must apply on-line at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. A completed Supplemental Questionnaire is required at the time of applying. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination. Oral Interview: Conducted by a Qualifications Appraisal Board who will evaluate candidates in job-related areas. (Weighted 100%) Candidates must receive a score of at least 70, which may be an adjusted score, in order to be ranked on the employment list. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. THE COUNTY OF CONTRA COSTA IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE ORGANIZATION It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
City of Fort Worth, TX
Fort Worth, Texas, United States
Requisition Number: 50912 Department: Water/WW Full-Time/Part-Time: Full-Time Regular/Temporary: Regular The City of Fort Worth Water Department has a Customer Service Supervisor job available in our Customer Services section of the Customer Relations division. You will be responsible for supervising daily Call Center operations and ensuring consistent delivery of quality customer service in support of the utility billing and customer services process. Customer Service Supervisor job duties include the following: Lead the development and adherence to policies and procedures. Recruit, train, monitor job performance, and coach staff. Execute performance evaluations. Perform quality monitoring of work processes. Coordinate activities with other divisions within the city, outside agencies and the general public. Provide highly responsible and complex staff assistance to managerial staff. Minimum job requirements include: High school diploma or GED certificate supplemented by specialized training in accounting, customer relations or another related field. At least four years of increasingly responsible customer service experience in a call center environment with at least one year as Supervisor. Able to work various work schedules if needed to support the 24 x 7 Call Center hours.These schedules can include working at various locations, various shift hours, nights, weekends, and holidays. Preferred experience includes: At least three years working as a Supervisor in a fast paced, high volume call center environment. Experience working with call center related programs and/or systems (e.g. Customer Relationship Management, Outbound Dialer, Delinquent Account Management and Automatic Call Distributor). Working knowledge of complex principles and practices, current technology and operational knowledge of a call center environment. Previous experience problem solving and performing objective analysis of information/data in a multi-faceted environment. Operational knowledge of the AS400 billing system. Bilingual skills English/Spanish. Closing Date/Time: 8/31/18
Aug 18, 2018
Full Time
Requisition Number: 50912 Department: Water/WW Full-Time/Part-Time: Full-Time Regular/Temporary: Regular The City of Fort Worth Water Department has a Customer Service Supervisor job available in our Customer Services section of the Customer Relations division. You will be responsible for supervising daily Call Center operations and ensuring consistent delivery of quality customer service in support of the utility billing and customer services process. Customer Service Supervisor job duties include the following: Lead the development and adherence to policies and procedures. Recruit, train, monitor job performance, and coach staff. Execute performance evaluations. Perform quality monitoring of work processes. Coordinate activities with other divisions within the city, outside agencies and the general public. Provide highly responsible and complex staff assistance to managerial staff. Minimum job requirements include: High school diploma or GED certificate supplemented by specialized training in accounting, customer relations or another related field. At least four years of increasingly responsible customer service experience in a call center environment with at least one year as Supervisor. Able to work various work schedules if needed to support the 24 x 7 Call Center hours.These schedules can include working at various locations, various shift hours, nights, weekends, and holidays. Preferred experience includes: At least three years working as a Supervisor in a fast paced, high volume call center environment. Experience working with call center related programs and/or systems (e.g. Customer Relationship Management, Outbound Dialer, Delinquent Account Management and Automatic Call Distributor). Working knowledge of complex principles and practices, current technology and operational knowledge of a call center environment. Previous experience problem solving and performing objective analysis of information/data in a multi-faceted environment. Operational knowledge of the AS400 billing system. Bilingual skills English/Spanish. Closing Date/Time: 8/31/18
Maricopa County Office of Enterprise Technology
Phoenix, AZ, US
Position Overview The Telecommunications Services Specialist is the primary customer support point of contact for the Telecommunication Expense Management System (TEMS), which is the tool used for tracking, reporting, and charging County departments (customers) for multiple goods and services as directed by the County's mobile device program and Internal Services Fund requirements. Position Qualifications Minimum education and/or experience: High school diploma or GED. Three (3) years of customer service experience in a customer billing environment. Specialized training, certifications, and/or other special requirements: None Knowledge, skills, and abilities: Knowledge of: Spelling, grammar, and math; basic vocational training. Microsoft Excel Skill in: Verbal communication to perform customer service both in person and over the phone. Written communication to draft processes and Standard Operating Procedures. Time management to maintain organization while presented with multiple tasks. Ability to: Pay attention to detail when auditing billing or service orders. Preferred education and/or experience: None Preferred training, certifications and/or other special requirements: None Working conditions: Office environment working at a desk the majority of the day. Essential Job Tasks Processes work orders in the County's TEMS for data and voice equipment, activation of services, disconnection of services, and review and reassignment of remote access requests. Serves as the primary point of contact for customer support for TEMS which is used to process equipment and service type work orders, including ensure proper approvals and appropriate forms are submitted or in place. Serves as the primary point of contact for customer billing questions related to TEMS' statements. This often requires research and analysis that may be fairly complex. Serves as the primary point of contact and County administrator for TEMS, providing access to the system, new user training, and training tools. Collaborates with the Office of Enterprise Technology's (OET) Data Network and Voice Network teams as the primary contact for vendor billing setup from the vendor and to the customer. This is not related to payment of vendor invoices, but specific to ensuring new billings are setup correctly with the vendor and within TEMS, ensuring the proper charges to customers or OET's budget. This duty provides some variety in research and duties depending on the complexity of the situation. Works with the TEMS vendor and OET's application management team to ensure the monthly charges are posted to the County's financial system through an integration between that system and TEMS. Part of the process is the issue of monthly statements to customers. Responsible for drafting department processes and standard operating procedures related to specific OET services. Assist other County departments with creating on boarding/off boarding procedures as it relates to voice, data, and cellular services, when requested. Primary point of contact for all cellular carriers and telephone vendors for orders and/or billing. Responsible for updating OET forms for cellular services on the MyMC county website. Act as backup for OET's Telecom Coordinator, ordering equipment and assisting with auditing of phone and cellular lines and remote access. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: 8/24/2018 11:59 PM Arizona
Aug 18, 2018
Full Time
Position Overview The Telecommunications Services Specialist is the primary customer support point of contact for the Telecommunication Expense Management System (TEMS), which is the tool used for tracking, reporting, and charging County departments (customers) for multiple goods and services as directed by the County's mobile device program and Internal Services Fund requirements. Position Qualifications Minimum education and/or experience: High school diploma or GED. Three (3) years of customer service experience in a customer billing environment. Specialized training, certifications, and/or other special requirements: None Knowledge, skills, and abilities: Knowledge of: Spelling, grammar, and math; basic vocational training. Microsoft Excel Skill in: Verbal communication to perform customer service both in person and over the phone. Written communication to draft processes and Standard Operating Procedures. Time management to maintain organization while presented with multiple tasks. Ability to: Pay attention to detail when auditing billing or service orders. Preferred education and/or experience: None Preferred training, certifications and/or other special requirements: None Working conditions: Office environment working at a desk the majority of the day. Essential Job Tasks Processes work orders in the County's TEMS for data and voice equipment, activation of services, disconnection of services, and review and reassignment of remote access requests. Serves as the primary point of contact for customer support for TEMS which is used to process equipment and service type work orders, including ensure proper approvals and appropriate forms are submitted or in place. Serves as the primary point of contact for customer billing questions related to TEMS' statements. This often requires research and analysis that may be fairly complex. Serves as the primary point of contact and County administrator for TEMS, providing access to the system, new user training, and training tools. Collaborates with the Office of Enterprise Technology's (OET) Data Network and Voice Network teams as the primary contact for vendor billing setup from the vendor and to the customer. This is not related to payment of vendor invoices, but specific to ensuring new billings are setup correctly with the vendor and within TEMS, ensuring the proper charges to customers or OET's budget. This duty provides some variety in research and duties depending on the complexity of the situation. Works with the TEMS vendor and OET's application management team to ensure the monthly charges are posted to the County's financial system through an integration between that system and TEMS. Part of the process is the issue of monthly statements to customers. Responsible for drafting department processes and standard operating procedures related to specific OET services. Assist other County departments with creating on boarding/off boarding procedures as it relates to voice, data, and cellular services, when requested. Primary point of contact for all cellular carriers and telephone vendors for orders and/or billing. Responsible for updating OET forms for cellular services on the MyMC county website. Act as backup for OET's Telecom Coordinator, ordering equipment and assisting with auditing of phone and cellular lines and remote access. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: 8/24/2018 11:59 PM Arizona
City of Pleasanton
Pleasanton, California, United States
ANNOUNCES EMPLOYMENT OPPORTUNITY FOR Per Diem Police Dispatcher Experience Required Part-Time, Temporary: $35.35 - $42.98 per hour 960 hours per year max Filing Deadline: Continuous Please apply online at: cityofpleasantonca.gov THE COMMUNITY One of Northern California's premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. TO BE CONSIDERED If you are interested in this outstanding career opportunity, please consider submitting your application supplemental questionnaire and typing certificate through our online application process at www.cityofpleasantonca.gov. Applications are also available at the Human Resources Department, City of Pleasanton, 123 Main Street, Pleasanton, CA 94566. Typing certifications more than one year old will not be considered. Certifications may be obtained by a temporary employment agency or online. Incomplete applications will not be considered. Faxes will not be accepted. Candidates will receive all communications by email regarding the recruitment process, which includes, but is not limited to, application status, testing dates, and interview scheduling. If you require an alternate means of communications, please contact Human Resources, (925) 931-5048. SELECTION PROCESS The qualifications of each applicant, as set forth in the employment application, will be reviewed. The most qualified candidates will be invited to participate in an interview process, which may include certain practical and written exercises intended to assess the candidates' ability to perform certain duties of the position. COMPENSATION AND BENEFITS • $35.35 - $42.98 per hour • No benefits The Position This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Per Diem Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. • Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action. • Dispatching Police Department units and, as necessary, Public Works units. • Taking police reports and processing requests for routine information received in person and by telephone or radio. • Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records. • As necessary, assisting in the processing and transport of prisoners which includes the performance of matron duties. • Operates a variety of equipment including typewriter, word processor and computer terminals and assists in the training of new personnel. The ideal candidate for Per Diem Police Dispatcher will be a seasoned professional in emergency dispatch and will possess: • At least two years public safety dispatching experience. • High school graduate, or GED equivalent. • A valid California driver's license. • The ability to complete the Basic POST Dispatcher training within one year of appointment. • Ability to type 35wpm net of errors. (Typing certificate is required at the time of application. Please see the "To Be Considered" section for details.) • The skill to respond correctly, calmly and quickly under emergency conditions. • The ability to retain and recall information read and visually observed. • The ability to communicate clearly and precisely. • The ability to work rotating shifts that include weekends and holidays. Typical Duties The Pleasanton Police Department's mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our City. Organizational Values • PROFESSIONALISM As individuals and as an organization, we place high value on honesty, and adhere to the standards embodied by the Law Enforcement Code of Ethics. • COMMITMENT As an organization, we will devote our full energy and resources to fulfill our department's mission. • PARTNERSHIPS We will work in conjunction with our community to identify needs and devise strategies for crime prevention and problem solving. • RESPONSIVENESS We will address the needs and concerns brought forth by the community and our organization. • SAFETY We will pro actively provide police services through a balance of traditional and contemporary law enforcement practices to enhance the quality of life in our community. The Department The Ideal Candidate Closing Date/Time: Continuous
Aug 08, 2018
ANNOUNCES EMPLOYMENT OPPORTUNITY FOR Per Diem Police Dispatcher Experience Required Part-Time, Temporary: $35.35 - $42.98 per hour 960 hours per year max Filing Deadline: Continuous Please apply online at: cityofpleasantonca.gov THE COMMUNITY One of Northern California's premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. TO BE CONSIDERED If you are interested in this outstanding career opportunity, please consider submitting your application supplemental questionnaire and typing certificate through our online application process at www.cityofpleasantonca.gov. Applications are also available at the Human Resources Department, City of Pleasanton, 123 Main Street, Pleasanton, CA 94566. Typing certifications more than one year old will not be considered. Certifications may be obtained by a temporary employment agency or online. Incomplete applications will not be considered. Faxes will not be accepted. Candidates will receive all communications by email regarding the recruitment process, which includes, but is not limited to, application status, testing dates, and interview scheduling. If you require an alternate means of communications, please contact Human Resources, (925) 931-5048. SELECTION PROCESS The qualifications of each applicant, as set forth in the employment application, will be reviewed. The most qualified candidates will be invited to participate in an interview process, which may include certain practical and written exercises intended to assess the candidates' ability to perform certain duties of the position. COMPENSATION AND BENEFITS • $35.35 - $42.98 per hour • No benefits The Position This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Per Diem Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. • Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action. • Dispatching Police Department units and, as necessary, Public Works units. • Taking police reports and processing requests for routine information received in person and by telephone or radio. • Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records. • As necessary, assisting in the processing and transport of prisoners which includes the performance of matron duties. • Operates a variety of equipment including typewriter, word processor and computer terminals and assists in the training of new personnel. The ideal candidate for Per Diem Police Dispatcher will be a seasoned professional in emergency dispatch and will possess: • At least two years public safety dispatching experience. • High school graduate, or GED equivalent. • A valid California driver's license. • The ability to complete the Basic POST Dispatcher training within one year of appointment. • Ability to type 35wpm net of errors. (Typing certificate is required at the time of application. Please see the "To Be Considered" section for details.) • The skill to respond correctly, calmly and quickly under emergency conditions. • The ability to retain and recall information read and visually observed. • The ability to communicate clearly and precisely. • The ability to work rotating shifts that include weekends and holidays. Typical Duties The Pleasanton Police Department's mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our City. Organizational Values • PROFESSIONALISM As individuals and as an organization, we place high value on honesty, and adhere to the standards embodied by the Law Enforcement Code of Ethics. • COMMITMENT As an organization, we will devote our full energy and resources to fulfill our department's mission. • PARTNERSHIPS We will work in conjunction with our community to identify needs and devise strategies for crime prevention and problem solving. • RESPONSIVENESS We will address the needs and concerns brought forth by the community and our organization. • SAFETY We will pro actively provide police services through a balance of traditional and contemporary law enforcement practices to enhance the quality of life in our community. The Department The Ideal Candidate Closing Date/Time: Continuous
Position Description Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. The Senior Power Dispatcherperforms advanced dispatching work in directing and controlling the production of electricity by City Light, the delivery of appropriate levels of power for the City Light service area and the distribution of electricity between City Light and dozens of purchasers and suppliers of City Light power located throughout the Northwestern United States and parts of the Rocky Mountain states and Canada. The position coordinates switching operations, grants clearances and otherwise take responsibility for the use and repair of equipment involving 120 KV or greater.The duties require that the Sr. Power Dispatcher coordinates, monitors and controls the activities of power plant operators loading generating plants, personnel engaged in the operation of substations, switching equipment and power system distribution lines; and repair crews working on related equipment during emergencies. This position will report to the Chief Power Dispatcher, Generation and Transmission, and will report out of the System Control Center. Job Responsibilities Schedules, directs, monitors and controls generation systems to meet load demands. Maintains loads, analyzes load trends and maintains proper river flows to meet contractual and regulatory obligations.Calculates stream flows and spills. Analyzes relay operations, equipment failures and systems problems to determine priorities and corrective action and responses. Directs and controls switching and researches and issues clearances on all electrical systems after analyzing the situation and determining system needs. Receives, logs and processes appropriate reports and requests for clearances.Maintains the safety of the workers, the electrical system and the general public. Maintains system maps, pin boards, drawings, charts and recording graphics to indicate the system's current status. Conducts occasional on-site field inspections to determine field conditions and types of equipment needed. Dispatches and coordinates crews and personnel to maintain and repair system equipment, troubleshoot and correct system problems and energize equipment. Participates in training Power Dispatchers in regional generation and transmission work associated with the duties and responsibilities of Senior Power Dispatcher positions.May also develop, coordinate and administer training efforts and oversee consultant contracts. Maintains the Power Dispatchers' Log to record events including system troubles, system changes and clearances. Provides system data and reports to a variety of departmental personnel, regulatory agencies and other City departments. Performs other related duties of a comparable level/type as assigned. Physical Demands / Work Environment: May be required to be on call 24 hours/day to respond to emergency situations. Required to work nights, evenings, weekends and/or holidays. Required to work rotating shifts. May be exposed to hostile or abusive customers who are telephoning the utility. Required to be at work station during entire shift. Qualifications Requires three years experience performing the work of a Power Dispatcher and substantial training in the work of a Power Dispatcher (Scheduling).Alternatively, two years of experience performing Power Dispatcher work and one year experience performing Power Dispatcher (Scheduling) work will be sufficient to meet the minimum qualifications of this level. These requirements are over and above the two years Power Dispatcher, Assistant experience described in the "Minimum Qualifications" section of the Power Dispatcher class.Any combination of education, training and experience which provides the required knowledge, skills and abilities will be considered. Experience: Any combination of education, training and experience which provides the required knowledge, skills and abilities will be considered. Certification/License: NERC System Operator Certification at RC level. Desired Qualifications: Ability to think clearly and act decisively under stressful conditions; Accurately analyze and identify system problems in the face of conflicting and/or incomplete information; Prioritize concurrent, multiple problems and objectives; Work as part of a team environment. Good understanding of electrical theory and principles including generation, transmission and distribution operations. Additional Information Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review. Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/ . Closing Date/Time: 8/21/2018 4:00 PM Pacific
Aug 08, 2018
Full Time
Position Description Seattle City Light, a department of the City of Seattle, is one of the nation's largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship. The Senior Power Dispatcherperforms advanced dispatching work in directing and controlling the production of electricity by City Light, the delivery of appropriate levels of power for the City Light service area and the distribution of electricity between City Light and dozens of purchasers and suppliers of City Light power located throughout the Northwestern United States and parts of the Rocky Mountain states and Canada. The position coordinates switching operations, grants clearances and otherwise take responsibility for the use and repair of equipment involving 120 KV or greater.The duties require that the Sr. Power Dispatcher coordinates, monitors and controls the activities of power plant operators loading generating plants, personnel engaged in the operation of substations, switching equipment and power system distribution lines; and repair crews working on related equipment during emergencies. This position will report to the Chief Power Dispatcher, Generation and Transmission, and will report out of the System Control Center. Job Responsibilities Schedules, directs, monitors and controls generation systems to meet load demands. Maintains loads, analyzes load trends and maintains proper river flows to meet contractual and regulatory obligations.Calculates stream flows and spills. Analyzes relay operations, equipment failures and systems problems to determine priorities and corrective action and responses. Directs and controls switching and researches and issues clearances on all electrical systems after analyzing the situation and determining system needs. Receives, logs and processes appropriate reports and requests for clearances.Maintains the safety of the workers, the electrical system and the general public. Maintains system maps, pin boards, drawings, charts and recording graphics to indicate the system's current status. Conducts occasional on-site field inspections to determine field conditions and types of equipment needed. Dispatches and coordinates crews and personnel to maintain and repair system equipment, troubleshoot and correct system problems and energize equipment. Participates in training Power Dispatchers in regional generation and transmission work associated with the duties and responsibilities of Senior Power Dispatcher positions.May also develop, coordinate and administer training efforts and oversee consultant contracts. Maintains the Power Dispatchers' Log to record events including system troubles, system changes and clearances. Provides system data and reports to a variety of departmental personnel, regulatory agencies and other City departments. Performs other related duties of a comparable level/type as assigned. Physical Demands / Work Environment: May be required to be on call 24 hours/day to respond to emergency situations. Required to work nights, evenings, weekends and/or holidays. Required to work rotating shifts. May be exposed to hostile or abusive customers who are telephoning the utility. Required to be at work station during entire shift. Qualifications Requires three years experience performing the work of a Power Dispatcher and substantial training in the work of a Power Dispatcher (Scheduling).Alternatively, two years of experience performing Power Dispatcher work and one year experience performing Power Dispatcher (Scheduling) work will be sufficient to meet the minimum qualifications of this level. These requirements are over and above the two years Power Dispatcher, Assistant experience described in the "Minimum Qualifications" section of the Power Dispatcher class.Any combination of education, training and experience which provides the required knowledge, skills and abilities will be considered. Experience: Any combination of education, training and experience which provides the required knowledge, skills and abilities will be considered. Certification/License: NERC System Operator Certification at RC level. Desired Qualifications: Ability to think clearly and act decisively under stressful conditions; Accurately analyze and identify system problems in the face of conflicting and/or incomplete information; Prioritize concurrent, multiple problems and objectives; Work as part of a team environment. Good understanding of electrical theory and principles including generation, transmission and distribution operations. Additional Information Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check which includes criminal history and driving history review. Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/ . Closing Date/Time: 8/21/2018 4:00 PM Pacific
Description The City of Fremont is seeking a full-time Telecommunications System Engineer Job Announcement This position is open until filled with a first review date of March 21, 2018. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Description The City of Fremont is seeking a full-time Telecommunications System Engineer Job Announcement This position is open until filled with a first review date of March 21, 2018. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Closing Date/Time: Continuous
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Monterey County Human Resources
Salinas, CA, United States
Position Description DIRECTOR OF EMERGENCY COMMUNICATIONS The County of Monterey is seeking an experienced leader to manage a multi-agency consolidated dispatch center in a beautiful part of coastal California. The Director will be responsible for the overall administration and management of a $12M budget and staff of 75 with functions related to E-911 telephone and radio dispatching for police and fire. As a County employee, he or she will report to an Assistant County Administrative Officer, but will also consult regularly with the Executive Board that represents over 30 contracting agencies. Being nimble and responsive to the diverse needs of these agencies is crucial. To view the full job announcement go to: http://www.co.monterey.ca.us/personnel/jobs/MontereyCoDEM-Brochure.pdf Apply to: https://secure.cpshr.us/escandidate/JobDetail?ID=339 Examples of Experience/Education/Training The ideal candidate should confidently lead a staff who cares deeply and works hard in providing individualized service to citizens in their greatest times of need. He or she will have a working knowledge of E-911 call delivery systems, trending technology changes, and police, fire, and EMS dispatching. Education and experience requirements include a Bachelor's Degree in Public or Business Administration (or a related field) and three years of administrative and/or managerial experience in a medium to large-sized emergency communications organization, or a satisfactory equivalent combination of training and experience. Additional Information The position is open until filled with first review of resumes on Monday, May 21, 2018 . To be considered for this exceptional opportunity, please submit an electronic version of your resume with dates of employment plus staff and budgets managed, cover letter, and the names of six professional references (two each: supervisors, direct reports, and colleagues) to: https://secure.cpshr.us/escandidate/JobDetail?ID=339 For more information contact: Josh Jones E-mail: jjones@cpshr.us CPS HR Consulting Tel: 916 / 263-1401 CPS web site: www.cpshr.us/search Closing Date/Time:
Aug 08, 2018
Full Time
Position Description DIRECTOR OF EMERGENCY COMMUNICATIONS The County of Monterey is seeking an experienced leader to manage a multi-agency consolidated dispatch center in a beautiful part of coastal California. The Director will be responsible for the overall administration and management of a $12M budget and staff of 75 with functions related to E-911 telephone and radio dispatching for police and fire. As a County employee, he or she will report to an Assistant County Administrative Officer, but will also consult regularly with the Executive Board that represents over 30 contracting agencies. Being nimble and responsive to the diverse needs of these agencies is crucial. To view the full job announcement go to: http://www.co.monterey.ca.us/personnel/jobs/MontereyCoDEM-Brochure.pdf Apply to: https://secure.cpshr.us/escandidate/JobDetail?ID=339 Examples of Experience/Education/Training The ideal candidate should confidently lead a staff who cares deeply and works hard in providing individualized service to citizens in their greatest times of need. He or she will have a working knowledge of E-911 call delivery systems, trending technology changes, and police, fire, and EMS dispatching. Education and experience requirements include a Bachelor's Degree in Public or Business Administration (or a related field) and three years of administrative and/or managerial experience in a medium to large-sized emergency communications organization, or a satisfactory equivalent combination of training and experience. Additional Information The position is open until filled with first review of resumes on Monday, May 21, 2018 . To be considered for this exceptional opportunity, please submit an electronic version of your resume with dates of employment plus staff and budgets managed, cover letter, and the names of six professional references (two each: supervisors, direct reports, and colleagues) to: https://secure.cpshr.us/escandidate/JobDetail?ID=339 For more information contact: Josh Jones E-mail: jjones@cpshr.us CPS HR Consulting Tel: 916 / 263-1401 CPS web site: www.cpshr.us/search Closing Date/Time:
The Executive Director is the Chief Executive and Administrative Officer, responsible for planning, coordinating, evaluating, and administering all services provided by the Agency. METCOM is seeking candidates with demonstrated knowledge, skills, and abilities in the areas of day-to-day operation of an emergency communications center at every level of service. The Agency is looking forward to identifying, funding, and implementing a new communications system and experience in that area would benefit the next Executive Director. The salary range for the Executive Director is $103,000-$120,000; placement within this range is negotiable and dependent upon qualifications and experience. If you are interested in this outstanding opportunity, please visit our website at www.bobmurrayassoc.com to apply online. Please contact Mr. Joel Bryden at (916) 784-9080 should you have any questions. Filing deadline September 14, 2018.
Aug 08, 2018
Full Time
The Executive Director is the Chief Executive and Administrative Officer, responsible for planning, coordinating, evaluating, and administering all services provided by the Agency. METCOM is seeking candidates with demonstrated knowledge, skills, and abilities in the areas of day-to-day operation of an emergency communications center at every level of service. The Agency is looking forward to identifying, funding, and implementing a new communications system and experience in that area would benefit the next Executive Director. The salary range for the Executive Director is $103,000-$120,000; placement within this range is negotiable and dependent upon qualifications and experience. If you are interested in this outstanding opportunity, please visit our website at www.bobmurrayassoc.com to apply online. Please contact Mr. Joel Bryden at (916) 784-9080 should you have any questions. Filing deadline September 14, 2018.
Position Information This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, Valid and current (dated within one year) typing certificate attached - 45 NET WPM. Candidates who hold a current (dated within the last year) T-score of 47, or higher, are encouraged to submit their T-score information along with their application. Valid and current T-scores will exempt candidates from the written examination. This is a continuous recruitment, until further notice. Job Description Definition: Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;* Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation. Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching. Additional Requirement : Possession of a valid California Driver License. Desired Qualifications: Experience/Education : Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher I level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
Aug 07, 2018
Full Time
Position Information This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, Valid and current (dated within one year) typing certificate attached - 45 NET WPM. Candidates who hold a current (dated within the last year) T-score of 47, or higher, are encouraged to submit their T-score information along with their application. Valid and current T-scores will exempt candidates from the written examination. This is a continuous recruitment, until further notice. Job Description Definition: Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;* Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation. Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching. Additional Requirement : Possession of a valid California Driver License. Desired Qualifications: Experience/Education : Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher I level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
Position Information $10,000 signing bonus now available! CLICK HERE for additional information. This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, POST Basic Public Safety Dispatcher Certification attached. Applicants for this position must possess a POST Basic Public Safety Dispatcher certification and have a minimum of two years' experience at a level equivalent to the City of Chico Public Safety Dispatcher I. This is a continuous recruitment, until further notice. Job Description Definition: Under general supervision, to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; act as a lead worker and provide training and task supervision to others; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Acts as a lead worker, providing training and task supervision as needed;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;* May assist in the training of less experienced personnel; Operate office equipment; Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;* Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements. Ability to : Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years' experience at a level equivalent to City of Chico Public Safety Dispatcher I, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program. Additional Requirement : Possession of a valid California Driver License. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
Aug 07, 2018
Full Time
Position Information $10,000 signing bonus now available! CLICK HERE for additional information. This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, POST Basic Public Safety Dispatcher Certification attached. Applicants for this position must possess a POST Basic Public Safety Dispatcher certification and have a minimum of two years' experience at a level equivalent to the City of Chico Public Safety Dispatcher I. This is a continuous recruitment, until further notice. Job Description Definition: Under general supervision, to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; act as a lead worker and provide training and task supervision to others; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Acts as a lead worker, providing training and task supervision as needed;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;* May assist in the training of less experienced personnel; Operate office equipment; Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;* Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements. Ability to : Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years' experience at a level equivalent to City of Chico Public Safety Dispatcher I, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program. Additional Requirement : Possession of a valid California Driver License. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Aug 04, 2018
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
City of Galveston, TX
Galveston, TX, United States
Job Description Under limited supervision, supervises staff within the emergency services call center regarding emergency service calls for law enforcement, fire and emergency management assistance. Plans, prioritizes and assigns tasks and projects; monitors work; develops staff skills and evaluates performance; provides technical guidance, assistance and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans and assures required deadlines are met; reviews and verifies the accuracy and efficiency of work activities. Prepares comprehensive technical training materials; schedules classes for trainers and trainees. Participates in the development, preparation and implementation of operations policies, rules and procedures. Maintains payroll and staff records; contacts vendors or service providers regarding equipment issues; orders materials and supplies for the center. Maintains dispatch logs, voice recordings and CAD records; ensures all validations are completed on all TCIC/NCIC entries. Minimum Qualifications: High School diploma or equivalent; AND five years of experience, including two years of supervisory experience, in dispatch operations; OR an equivalent combination of education and experience. Required Certifications: Tele-Communicator, Basic TCIC/NCIC Instructor, TCIC, and NCIC. A valid Texas Driver’s License is required. Closing Date/Time: February 28, 2019 at 11:59 PM CST
Aug 03, 2018
Full Time
Job Description Under limited supervision, supervises staff within the emergency services call center regarding emergency service calls for law enforcement, fire and emergency management assistance. Plans, prioritizes and assigns tasks and projects; monitors work; develops staff skills and evaluates performance; provides technical guidance, assistance and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans and assures required deadlines are met; reviews and verifies the accuracy and efficiency of work activities. Prepares comprehensive technical training materials; schedules classes for trainers and trainees. Participates in the development, preparation and implementation of operations policies, rules and procedures. Maintains payroll and staff records; contacts vendors or service providers regarding equipment issues; orders materials and supplies for the center. Maintains dispatch logs, voice recordings and CAD records; ensures all validations are completed on all TCIC/NCIC entries. Minimum Qualifications: High School diploma or equivalent; AND five years of experience, including two years of supervisory experience, in dispatch operations; OR an equivalent combination of education and experience. Required Certifications: Tele-Communicator, Basic TCIC/NCIC Instructor, TCIC, and NCIC. A valid Texas Driver’s License is required. Closing Date/Time: February 28, 2019 at 11:59 PM CST
City of Davis, CA
Davis, California, United States
ParatransitDispatcher (CSS II) Hours : Approximately 20 Hours Per Week; hours may vary as required by service Wages : $12.00 - $13.00 per hour Status : Temporary Part Time Requirement: Class C Drivers License Examples of Duties: Essential functions may include, but are not limited to: Answering a multi-line phone, responding to and returning phone calls in a courteous and professional manner. Scheduling customer requests and negotiating pick up times for a shared ride service. Recording customer information, customer requests and driver statistics. Efficiently routing drivers using a two-way radio within paratransit service area. Basic understanding of computer use, including Microsoft Office programs. Ability to read and understand various maps. Adhere to and understand city policies and procedures. Ability to follow city procedures in the event of an emergency. Drive a 9 passenger bus adhering to the California Vehicle Code and to time schedules and route assignments. Provide safe and courteous origin to destination transportation which includes assisting customers on and off the bus. Operates the wheelchair lift when necessary to board and disembark customers while complying with policies regarding the securing of customers using mobility equipment. Perform other duties as assigned. Typical Qualifications: Because of the special licensing requirements of this position applicants must meet the following standards: Must have no more than one point against their license and no moving violations in the past year. Attach your current DMV printout with this application. Pre-employment drug testing; once employed, the employee is subject to random drug testing. Must possess a current classC California Driver's License for at least one year. Must be at least 18 years of age & education equivalent to completion of twelfth grade. Must have at least one year of driving experience. General Information: The service operates 365 days a year; availability to work evenings, weekends, and holidays is a mandatory requirement. As public servants, all staff are emergency on-call personnel. Knowledge of safe driving procedures and the ability to interact with a wide variety of people are key components of this position. Physical/Sensory Requirements: This position will require the ability to sit in front of a computer for varying durations of time, type at a computer workstation, answer a phone while multitasking, use a pen a paper to document information, and possess verbal and hearing skills to effectively communicate with customers and other staff and make observations. In the event one needs to drive, one may need to climb, balance, stoop, kneel, crouch, reach, stand, walk up and down stairs, lift and/or move objects up to 20 lbs, perform simple and power grasping, pushing, pulling, and equipment securement. Work is done both indoors and out, with exposure to various weather conditions. Supplemental Information: To Apply: Go to www.cityofdavis.org and click on "Jobs" at the top of the page for information and link to apply. Applications will be reviewed on a continuous basis until the position(s) are filled.Applicants will be screened according to applicable past experience and those most qualified will be invited to interview. Questions? Contact Linda Alemania at(530) 747-8240. PLEASE NOTE: All applicants will be notified via email and/or phone . EQUAL OPPORTUNITY The City of Davis encourages applications from qualified women and minorities. All employment decisions are made on the basis of qualifications without regard to race, religion, color, sex, national origin, disability or sexual preference. NOTES Information contained herein does not constitute either an expressed or implied contract and the provisions are subject to change. According to the Federal Reform and Control Act, the City of Davis is required to hire only U.S. citizens or aliens lawfully authorized to work in the United States. If you require accommodation during any phase of this recruitment process, please contact theHuman Resources office at (530)757-5644 or TDD(530)757-5666. The City of Davis has a no smoking policy for all city facilities. Closing Date/Time:
Jul 14, 2018
Temporary
ParatransitDispatcher (CSS II) Hours : Approximately 20 Hours Per Week; hours may vary as required by service Wages : $12.00 - $13.00 per hour Status : Temporary Part Time Requirement: Class C Drivers License Examples of Duties: Essential functions may include, but are not limited to: Answering a multi-line phone, responding to and returning phone calls in a courteous and professional manner. Scheduling customer requests and negotiating pick up times for a shared ride service. Recording customer information, customer requests and driver statistics. Efficiently routing drivers using a two-way radio within paratransit service area. Basic understanding of computer use, including Microsoft Office programs. Ability to read and understand various maps. Adhere to and understand city policies and procedures. Ability to follow city procedures in the event of an emergency. Drive a 9 passenger bus adhering to the California Vehicle Code and to time schedules and route assignments. Provide safe and courteous origin to destination transportation which includes assisting customers on and off the bus. Operates the wheelchair lift when necessary to board and disembark customers while complying with policies regarding the securing of customers using mobility equipment. Perform other duties as assigned. Typical Qualifications: Because of the special licensing requirements of this position applicants must meet the following standards: Must have no more than one point against their license and no moving violations in the past year. Attach your current DMV printout with this application. Pre-employment drug testing; once employed, the employee is subject to random drug testing. Must possess a current classC California Driver's License for at least one year. Must be at least 18 years of age & education equivalent to completion of twelfth grade. Must have at least one year of driving experience. General Information: The service operates 365 days a year; availability to work evenings, weekends, and holidays is a mandatory requirement. As public servants, all staff are emergency on-call personnel. Knowledge of safe driving procedures and the ability to interact with a wide variety of people are key components of this position. Physical/Sensory Requirements: This position will require the ability to sit in front of a computer for varying durations of time, type at a computer workstation, answer a phone while multitasking, use a pen a paper to document information, and possess verbal and hearing skills to effectively communicate with customers and other staff and make observations. In the event one needs to drive, one may need to climb, balance, stoop, kneel, crouch, reach, stand, walk up and down stairs, lift and/or move objects up to 20 lbs, perform simple and power grasping, pushing, pulling, and equipment securement. Work is done both indoors and out, with exposure to various weather conditions. Supplemental Information: To Apply: Go to www.cityofdavis.org and click on "Jobs" at the top of the page for information and link to apply. Applications will be reviewed on a continuous basis until the position(s) are filled.Applicants will be screened according to applicable past experience and those most qualified will be invited to interview. Questions? Contact Linda Alemania at(530) 747-8240. PLEASE NOTE: All applicants will be notified via email and/or phone . EQUAL OPPORTUNITY The City of Davis encourages applications from qualified women and minorities. All employment decisions are made on the basis of qualifications without regard to race, religion, color, sex, national origin, disability or sexual preference. NOTES Information contained herein does not constitute either an expressed or implied contract and the provisions are subject to change. According to the Federal Reform and Control Act, the City of Davis is required to hire only U.S. citizens or aliens lawfully authorized to work in the United States. If you require accommodation during any phase of this recruitment process, please contact theHuman Resources office at (530)757-5644 or TDD(530)757-5666. The City of Davis has a no smoking policy for all city facilities. Closing Date/Time:
City of Costa Mesa, CA
Costa Mesa, California, United States
Click here to read the job flyer. SALARY: Current: up to $68,712 annually (salary range: $51,264 - $68,712) Effective July 8, 2018: up to $70,608 annually (salary range: $52,680 - $70,608) Effective July 7, 2019: up to $72,552 annually (salary range: $54,132 - $72,552) Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. CLASS CHARACTERISTICS: This is the entry level position in the Communications Officer series. Incumbents of this class are trained in department policies, procedures and systems by higher level communications staff. An employee in this class must be knowledgeable of local government operations, police/fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior both orally and in writing. Work is reviewed by communications supervisors through observation, monitoring of operations, and review of records and reports. Note: This classification is covered by Agency Shop provisions which require that employees pay union dues or service fees as a condition of employment. Qualified religious exemptions can be accommodated. APPLICATION AND SELECTION PROCESS: Please click here to review a list of automatic background disqualifiers for this position. You must review this information before submitting an application. All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged. THE NEXT APPLICATION REVIEW DATE HAS BEEN EXTENDED TO MONDAY, SEPTEMBER 3, 2018. Candidates are requested to provide specific information on their education and experience as it relates to the position. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process. The selection process may include, but is not limited to, the following components: written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: comprehensive background investigation, criminal history check (Live scan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen). ADDITIONAL APPLICATION INSTRUCTIONS FOR COMMUNICATIONS OFFICER: In addition to completing an online City application and supplemental questionnaire, applicants must also submit the following documents: To be considered for the position, a typing certificate (verifying a speed of 45 wpm corrected or better) must be submitted to the Human Resources Division. Please Click Here for typing certificate requirements and instructions. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. Note: this Certificate is not the same as the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. Applicants may be eligible to have the written exam waived. Applicants who have successfully passed the POST Entry-Level Dispatcher Selection Test Battery (written exam) with a total T-Score of 48 or higher within the last 12 months are encouraged to submit proof (copy of your scores on the issuing agency's letterhead). Applicants may be eligible to have the written exam waived. Applicants who have completed the POST Public Safety Dispatcher Basic Course must submit a copy of their Certificate of Completion. ** Please do not submit any other documents other than what is listed above (i.e., resume, etc.), as they will not be accepted or reviewed in the application process. Do not submit any documents until you have submitted your online application. The above documents(s) can be faxed, mailed, or personally delivered to: City of Costa Mesa Attn: Human Resources Division 77 Fair Drive P.O. Box 1200 Costa Mesa, CA 92628-1200 Fax (714) 754-4943 TO BE CONSIDERED, THE DOCUMENTS LISTED ABOVE MUST BE SUBMITTED TO THE HUMAN RESOURCES DIVISION BY THE NEXT APPLICATION REVIEW DATE OF MONDAY, SEPTEMBER 3, 2018. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Closing Date/Time: Continuous
Jul 14, 2018
Full Time
Click here to read the job flyer. SALARY: Current: up to $68,712 annually (salary range: $51,264 - $68,712) Effective July 8, 2018: up to $70,608 annually (salary range: $52,680 - $70,608) Effective July 7, 2019: up to $72,552 annually (salary range: $54,132 - $72,552) Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. CLASS CHARACTERISTICS: This is the entry level position in the Communications Officer series. Incumbents of this class are trained in department policies, procedures and systems by higher level communications staff. An employee in this class must be knowledgeable of local government operations, police/fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior both orally and in writing. Work is reviewed by communications supervisors through observation, monitoring of operations, and review of records and reports. Note: This classification is covered by Agency Shop provisions which require that employees pay union dues or service fees as a condition of employment. Qualified religious exemptions can be accommodated. APPLICATION AND SELECTION PROCESS: Please click here to review a list of automatic background disqualifiers for this position. You must review this information before submitting an application. All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged. THE NEXT APPLICATION REVIEW DATE HAS BEEN EXTENDED TO MONDAY, SEPTEMBER 3, 2018. Candidates are requested to provide specific information on their education and experience as it relates to the position. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process. The selection process may include, but is not limited to, the following components: written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: comprehensive background investigation, criminal history check (Live scan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen). ADDITIONAL APPLICATION INSTRUCTIONS FOR COMMUNICATIONS OFFICER: In addition to completing an online City application and supplemental questionnaire, applicants must also submit the following documents: To be considered for the position, a typing certificate (verifying a speed of 45 wpm corrected or better) must be submitted to the Human Resources Division. Please Click Here for typing certificate requirements and instructions. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. Note: this Certificate is not the same as the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. Applicants may be eligible to have the written exam waived. Applicants who have successfully passed the POST Entry-Level Dispatcher Selection Test Battery (written exam) with a total T-Score of 48 or higher within the last 12 months are encouraged to submit proof (copy of your scores on the issuing agency's letterhead). Applicants may be eligible to have the written exam waived. Applicants who have completed the POST Public Safety Dispatcher Basic Course must submit a copy of their Certificate of Completion. ** Please do not submit any other documents other than what is listed above (i.e., resume, etc.), as they will not be accepted or reviewed in the application process. Do not submit any documents until you have submitted your online application. The above documents(s) can be faxed, mailed, or personally delivered to: City of Costa Mesa Attn: Human Resources Division 77 Fair Drive P.O. Box 1200 Costa Mesa, CA 92628-1200 Fax (714) 754-4943 TO BE CONSIDERED, THE DOCUMENTS LISTED ABOVE MUST BE SUBMITTED TO THE HUMAN RESOURCES DIVISION BY THE NEXT APPLICATION REVIEW DATE OF MONDAY, SEPTEMBER 3, 2018. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Closing Date/Time: Continuous
City of Hemet, CA
Hemet, California, United States
THE CITY Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. NOTE: The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. The City: The City of Hemet, tucked in a valley surrounded by the Santa Rosa Hills and the San Jacinto Mountains, is centrally located to Southern California's major metropolitan areas and attractions. Hemet is embarking on a journey of revitalization and growth and is seeking extraordinary men and women who are pursuing an exciting, challenging, and demanding career in law enforcement. The Hemet Police Department offers great opportunities for career development and professional growth, and provides exceptional benefits. The city and surrounding areas offer affordable housing, excellent school districts, and family-oriented recreational activities. Summary Description Public Safety Dispatchers receive requests for fire and police services over the phone, screen incoming calls to determine necessity, priority, and type of response required. Incumbentsmonitor other radio frequencies to be aware of incidents elsewhere that may affect city police operations, and monitor alarm systems. Dispatches, as necessary, police and/or fire units in response to calls for service or requests from officers in the field. Incumbents willuse law enforcement terminology and cite code sections by number, and may call public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Dispatchers oversee fire and police unit locations and status, maintain constant radio communication with personnel in the field, run warrant checks on subjects, run registration checks on vehicles and property checks, and relay information and instructions to personnel in the field. Incumbents maintain accurate log of incoming service requests and actions taken, prepare other reports and records as directed, maintain files necessary for dispatch as assigned, and type routine logs and reports. Incumbents provide general information to the public as necessary, refer callers to appropriate agencies, calm angered or distraught callers, and maintain calm in radio transmissions during hectic, tense, and dangerous situations. Incumbents alsoprovide temporary and vacation relief for other dispatchers as necessary and may perform matron duties. Knowledge, Skills and Abilities Knowledge of standard office equipment, office procedures, record keeping systems, forms, correspondence, reports, and other materials common to operation of a police department. Ability to learn to operate communications system equipment, computer-aided dispatch, and CAD system. Ability to orally instruct others, disseminate information both in typewritten and verbal form. Ability to speak clearly in a well-modulated voice to be understood when communicating over telephone and two-way radio; use computer keyboard and/or typewriter to type logs, memos, and forms; use computer keyboard to enter information on calls for service, warrant checks, identity, vehicle checks; hear and understand persons calling by telephone and two-way radio, read and accurately interpret various printed materials including: manuals, maps, and computer printouts; exercise independent judgment to make decisions and act quickly in response to emergencies, maintain the confidentiality of records, deal constructively with conflict and develop effective resolutions, work with minimum supervision; establish and maintain cooperative working relationships in a close, busy environment; type at a speed of 25 wpm net . MINIMUM QUALIFICATIONS AND PHYSICAL REQUIREMENTS: Education: Any combination of education and/or experience which has provided the Knowledge, skill, and abilities necessary for satisfactory job performance. Graduation from high school or equivalent. Experience: Minimum of one year of recent, full-time Police and/or Fire Dispatching experience. Certification/License and /or Other Special Requirements: Possession of or ability to obtain a valid California Class C Driver's License and maintain a satisfactory driving record. Possession of a current typing certificate. (Online attainedCertificates will not be accepted) For additional information regarding the typing certificate click HERE. Physical Requirements: This position requires the ability to operate business machines, lift and carry moderate weight, bend, stoop, open/close full file cabinet drawers, arrange, retrieve and replace files, sort papers and documents, sit or stand and work in a small area for extended periods of time, use a keyboard, coordinate visual and muscular dexterity to operate equipment, move about the offices and between building, and reach above the head. NOTE: To review the complete job description please click on the linkbelow: http://www.cityofhemet.org/DocumentCenter/Home/View/486 Supplemental Information Public Safety Dispatcher- Lateral Required Attachment Materials: Checklist: *Current Typing Certificate *ALL REQUIRED DOCUMENTS MUST BE SUBMITTED AS ATTACHMENTS OR YOU WILL BE AUTOMATICALLY DISQUALIFIED. *PLEASE NOTE: IT IS THE APPLICANT'S RESPONSIBILITY TO KEEP ALL REQUIRED CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS ANY REQUIRED CERTIFICATES EXPIRE, THE APPLICATION WILL BE DISQUALIFIED. The City of Hemet does not discriminate on the basis of race, color, national origin, sex, religion, age, ancestry, generic information, marital status, parental status, sexual orientation, gender identity and expression, disability, status as a veteran, handicapped status in employment or the provision of services. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment, programs and facilities. Any person with a disability will receive reasonable accommodations. Notify the Human Resources Department regarding the type of accommodations needed withinthree daysfollowing the closing date. In compliance with the Immigration Reform and Control Act of 1986, the City of Hemet requiresall newemployees to show proof of their legal right to work in the United States. At the time of hire, the new employee must presentoriginal documentationto establish bothwork authorizationandidentity. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
Jul 12, 2018
Full Time
THE CITY Public Safety Dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the City of Hemet Police Department where our dispatchers are considered the backbone of the department. With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the City of Hemet Police Department. NOTE: The position is full time, located in the Police Department, and assigned to work rotating day, evening, and night shifts, including weekends and holidays. The City: The City of Hemet, tucked in a valley surrounded by the Santa Rosa Hills and the San Jacinto Mountains, is centrally located to Southern California's major metropolitan areas and attractions. Hemet is embarking on a journey of revitalization and growth and is seeking extraordinary men and women who are pursuing an exciting, challenging, and demanding career in law enforcement. The Hemet Police Department offers great opportunities for career development and professional growth, and provides exceptional benefits. The city and surrounding areas offer affordable housing, excellent school districts, and family-oriented recreational activities. Summary Description Public Safety Dispatchers receive requests for fire and police services over the phone, screen incoming calls to determine necessity, priority, and type of response required. Incumbentsmonitor other radio frequencies to be aware of incidents elsewhere that may affect city police operations, and monitor alarm systems. Dispatches, as necessary, police and/or fire units in response to calls for service or requests from officers in the field. Incumbents willuse law enforcement terminology and cite code sections by number, and may call public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Dispatchers oversee fire and police unit locations and status, maintain constant radio communication with personnel in the field, run warrant checks on subjects, run registration checks on vehicles and property checks, and relay information and instructions to personnel in the field. Incumbents maintain accurate log of incoming service requests and actions taken, prepare other reports and records as directed, maintain files necessary for dispatch as assigned, and type routine logs and reports. Incumbents provide general information to the public as necessary, refer callers to appropriate agencies, calm angered or distraught callers, and maintain calm in radio transmissions during hectic, tense, and dangerous situations. Incumbents alsoprovide temporary and vacation relief for other dispatchers as necessary and may perform matron duties. Knowledge, Skills and Abilities Knowledge of standard office equipment, office procedures, record keeping systems, forms, correspondence, reports, and other materials common to operation of a police department. Ability to learn to operate communications system equipment, computer-aided dispatch, and CAD system. Ability to orally instruct others, disseminate information both in typewritten and verbal form. Ability to speak clearly in a well-modulated voice to be understood when communicating over telephone and two-way radio; use computer keyboard and/or typewriter to type logs, memos, and forms; use computer keyboard to enter information on calls for service, warrant checks, identity, vehicle checks; hear and understand persons calling by telephone and two-way radio, read and accurately interpret various printed materials including: manuals, maps, and computer printouts; exercise independent judgment to make decisions and act quickly in response to emergencies, maintain the confidentiality of records, deal constructively with conflict and develop effective resolutions, work with minimum supervision; establish and maintain cooperative working relationships in a close, busy environment; type at a speed of 25 wpm net . MINIMUM QUALIFICATIONS AND PHYSICAL REQUIREMENTS: Education: Any combination of education and/or experience which has provided the Knowledge, skill, and abilities necessary for satisfactory job performance. Graduation from high school or equivalent. Experience: Minimum of one year of recent, full-time Police and/or Fire Dispatching experience. Certification/License and /or Other Special Requirements: Possession of or ability to obtain a valid California Class C Driver's License and maintain a satisfactory driving record. Possession of a current typing certificate. (Online attainedCertificates will not be accepted) For additional information regarding the typing certificate click HERE. Physical Requirements: This position requires the ability to operate business machines, lift and carry moderate weight, bend, stoop, open/close full file cabinet drawers, arrange, retrieve and replace files, sort papers and documents, sit or stand and work in a small area for extended periods of time, use a keyboard, coordinate visual and muscular dexterity to operate equipment, move about the offices and between building, and reach above the head. NOTE: To review the complete job description please click on the linkbelow: http://www.cityofhemet.org/DocumentCenter/Home/View/486 Supplemental Information Public Safety Dispatcher- Lateral Required Attachment Materials: Checklist: *Current Typing Certificate *ALL REQUIRED DOCUMENTS MUST BE SUBMITTED AS ATTACHMENTS OR YOU WILL BE AUTOMATICALLY DISQUALIFIED. *PLEASE NOTE: IT IS THE APPLICANT'S RESPONSIBILITY TO KEEP ALL REQUIRED CERTIFICATES CURRENT THROUGH THE ENTIRE SELECTION PROCESS. IF AT ANY TIME DURING THE SELECTION PROCESS ANY REQUIRED CERTIFICATES EXPIRE, THE APPLICATION WILL BE DISQUALIFIED. The City of Hemet does not discriminate on the basis of race, color, national origin, sex, religion, age, ancestry, generic information, marital status, parental status, sexual orientation, gender identity and expression, disability, status as a veteran, handicapped status in employment or the provision of services. The City is in compliance with the Americans with Disabilities Act and will make all reasonable accommodations for the disabled to participate in employment, programs and facilities. Any person with a disability will receive reasonable accommodations. Notify the Human Resources Department regarding the type of accommodations needed withinthree daysfollowing the closing date. In compliance with the Immigration Reform and Control Act of 1986, the City of Hemet requiresall newemployees to show proof of their legal right to work in the United States. At the time of hire, the new employee must presentoriginal documentationto establish bothwork authorizationandidentity. The City of Hemet promotes a smoke, drug, and alcohol free working environment for their employees. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The City reserves the right to rate applicants based on a review of the application materials and to invite only the most qualified applicants to participate in the selection process.
County of San Mateo, CA
Redwood City, California, United States
The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Dispatch. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 ORpassing scores on the'CritiCall' exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(0122018) (911 Communications Calltaker) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply. Closing Date/Time: ${ClosingDate}
Jun 15, 2018
The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Dispatch. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 ORpassing scores on the'CritiCall' exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(0122018) (911 Communications Calltaker) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply. Closing Date/Time: ${ClosingDate}
Monthly Salaries : Communications Dispatcher II: $3,598 - $4,604 Communications Dispatcher III: $3,884 - $4,966 APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Sheriff's Office is offering challenging career opportunities to experienced Communications Dispatchers for the positions of Communications Dispatcher II/III . Successful candidates will receive and respond to emergency calls by telephone or radio; key pertinent data into a computer; operate a multi-channel computer-assisted radio system to dispatch public safety personnel; and perform related duties as required. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Closing Date/Time: Continuous
Jun 09, 2018
Full Time
Monthly Salaries : Communications Dispatcher II: $3,598 - $4,604 Communications Dispatcher III: $3,884 - $4,966 APPLY IMMEDIATELY AS THIS RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Sheriff's Office is offering challenging career opportunities to experienced Communications Dispatchers for the positions of Communications Dispatcher II/III . Successful candidates will receive and respond to emergency calls by telephone or radio; key pertinent data into a computer; operate a multi-channel computer-assisted radio system to dispatch public safety personnel; and perform related duties as required. Incumbents must be available to perform shift work in a twenty-four (24) hour, seven (7) day per week operation. APPLICANTS MUST BE WILLING TO WORK OVERTIME IF NECESSARY AND SHIFTS AS ASSIGNED INCLUDING NIGHTS, WEEKENDS AND HOLIDAYS. As a condition of employment candidates must undergo and pass a thorough and detailed personal background investigation, medical, and polygraph examination. These investigations include employment and credit histories, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Background materials for failed candidates are retained for three years. Note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Closing Date/Time: Continuous
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
JOB TITLE: Dispatcher JOB CODE: VA08801D To oversee and facilitate the fluctuation of cars into and between locations. Interacts indirectly with customers by ensuring proper employee and vehicle placement. PRINCIPAL DUTIES AND RESPONSIBILITIES: Monitors the ready line and communicates with all levels of Avis employees regarding the fluctuating car inventory and availability. Oversees the entire lot coordination of cars and employees from check in area, Service Island, to ready line. Assists Rental Sales Agents with counter sales by providing information on available specialty vehicles while retaining the proper amount of these vehicles for existing reservations. Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability. Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person. Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs. Follows and maintains Quality Assurance Standards as issued by the company. The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs. Reporting Relationships Reports directly to Shift Managers. Job Requirements Minimum Requirements: Successfully complete Wizard Based Training Excellent Communication Skills Some Computer Knowledge Excellent Phone Etiquette Ability to work in a Fast Paced Environment Good Decision Making Skills Ability to work flexible schedule including weekends, evenings, and holidays Ability to work in varying environments, such as indoors and outdoors Ability to maintain and project professional behaviors. Valid Drivers License may be required if driving of cars is necessary at location. PHYSICAL REQUIREMENTS: Ability to Stand, Walk, Bend, Reach for up to 8 hours Ability to lift a minimum of 25 lbs Desired Requirements High School diploma or equivalent One to Two Years Previous Customer Service Experience Strong Organizational Skills Strong Multi-Tasking Skills A valid driver's license is required for all positions. Drug screening and a background check are a part of our hiring process. IT'S EXCITING being on the fast track to career success. Get your GO on! Avis Budget is an EO employer - M/F/Vets/Disabled The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment.
Jun 08, 2018
JOB TITLE: Dispatcher JOB CODE: VA08801D To oversee and facilitate the fluctuation of cars into and between locations. Interacts indirectly with customers by ensuring proper employee and vehicle placement. PRINCIPAL DUTIES AND RESPONSIBILITIES: Monitors the ready line and communicates with all levels of Avis employees regarding the fluctuating car inventory and availability. Oversees the entire lot coordination of cars and employees from check in area, Service Island, to ready line. Assists Rental Sales Agents with counter sales by providing information on available specialty vehicles while retaining the proper amount of these vehicles for existing reservations. Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability. Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person. Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs. Follows and maintains Quality Assurance Standards as issued by the company. The duties listed above are not inclusive of any other duties that may be deemed necessary as part of the business needs. Reporting Relationships Reports directly to Shift Managers. Job Requirements Minimum Requirements: Successfully complete Wizard Based Training Excellent Communication Skills Some Computer Knowledge Excellent Phone Etiquette Ability to work in a Fast Paced Environment Good Decision Making Skills Ability to work flexible schedule including weekends, evenings, and holidays Ability to work in varying environments, such as indoors and outdoors Ability to maintain and project professional behaviors. Valid Drivers License may be required if driving of cars is necessary at location. PHYSICAL REQUIREMENTS: Ability to Stand, Walk, Bend, Reach for up to 8 hours Ability to lift a minimum of 25 lbs Desired Requirements High School diploma or equivalent One to Two Years Previous Customer Service Experience Strong Organizational Skills Strong Multi-Tasking Skills A valid driver's license is required for all positions. Drug screening and a background check are a part of our hiring process. IT'S EXCITING being on the fast track to career success. Get your GO on! Avis Budget is an EO employer - M/F/Vets/Disabled The information listed in this advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. Your response to this ad may result in your being considered for employment with an affiliated company of Avis Budget Group, the publicly traded parent company of Avis Budget Car Rental, LLC and its subsidiaries. This advertisement does not constitute a promise or guarantee of employment.
County of Colusa
Colusa County Sheriff's Office, Bridge Street, Colusa, CA, USA
RESPONSIBILITIES AND DUTIES
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for various fire departments within the county; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property, driver license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and bookings as necessary.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to the appropriate departments including the District Attorney, Probation Office, and the Court.
Monitor the jail for emergency and security problems.
Perform related duties as required.
PLEASE NOTE :
A written exam will be administered to determine the candidate’s aptitude for work in dispatching.
Per POST requirements, applicants may only test once every 30 days for this exam. If you have tested anytime within
the last 12 months and wish to use such T-Score, please include with your application packet a copy of the
official score letter from the agency you tested with.
Apr 05, 2018
Full Time
RESPONSIBILITIES AND DUTIES
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for various fire departments within the county; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property, driver license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and bookings as necessary.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to the appropriate departments including the District Attorney, Probation Office, and the Court.
Monitor the jail for emergency and security problems.
Perform related duties as required.
PLEASE NOTE :
A written exam will be administered to determine the candidate’s aptitude for work in dispatching.
Per POST requirements, applicants may only test once every 30 days for this exam. If you have tested anytime within
the last 12 months and wish to use such T-Score, please include with your application packet a copy of the
official score letter from the agency you tested with.
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Mar 30, 2018
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
Jul 20, 2018
Full Time
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
Town of Collierville
500 Poplar View Parkway, Collierville, TN, USA
Special application required. Must obtain application from Human Resources personnel or download the application from the website. Incomplete application will not be processed.
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
Jun 07, 2018
Full Time
Special application required. Must obtain application from Human Resources personnel or download the application from the website. Incomplete application will not be processed.
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
LAWA Business & Jobs Resource Center
Los Angeles, CA, United States
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.
Aug 06, 2018
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.
City of Tustin, CA
Tustin, California, United States
This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This is conducted on a continuous basis to meet the needs of the City as vacancies occur. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. Under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS: Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.
Jul 14, 2018
Full Time
This recruitment is open to candidates who have worked as a 911 dispatcher within the last 2 years, or are currently enrolled in a POST Public Safety Dispatcher Academy or graduated from one in the last 6 months. This is conducted on a continuous basis to meet the needs of the City as vacancies occur. To be considered, a City application, supplemental questionnaire AND typing certification (35 nwpm) must be submitted. For typing certification requirements, CLICK HERE. Under moderate supervision, receives incoming calls for police and emergency assistance, dispatches necessary personnel and equipment, and monitors ongoing police activity to determine the need for additional resources. SUPERVISION RECEIVED AND EXERCISED Receives moderate supervision from the Police Communications Supervisor. Receives lead supervision from a Police Communications Lead. No supervision is exercised. SELECTION PROCESS: Each component listed below must be passed in order to continue to the next phase. Completion of the selection process may take up to six months. Applicants will receive written notification of their current status in the selection process. 1. Oral Panel Interview 2. Background Investigation and Polygraph Examination 3. Police Chief's Interview 4. Psychological and Medical Examinations (upon conditional offer of employment) Candidates successfully completing all components of the selection process will be placed on an employment eligibility list from which hires may be made. The eligible list is valid for one year. ***IMPORTANT*** A comprehensive background investigation and polygraph will be conducted on any eligible persons considered for hire. Recent drug usage, theft or other illegal activity may be grounds for disqualification. A pre-employment medical, psychological evaluation AND a drug screen will be conducted upon a conditional offer of employment.
City of Huntington Beach, CA
Huntington Beach, CA, United States
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Aug 08, 2018
Full Time
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
City and County of Denver
Denver, CO, United States
About Us THIS POSITION REQUIRES AN EXAM PLEASE READ BELOW IN "ABOUT THE PROCESS" SECTION TO REGISTER FOR AND TAKE THE EXAM The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole. Be a part of the city that you love. #WhereDenverWorks Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver. A9-1-1 Emergency Communications Technician is a call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing and problem-solving skills while adhering to established procedures. About Our Job This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system. Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone. Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS). The Denver 9-1-1 Emergency Communications Agency is a 24 hour, seven day a week operation, therefore, applicants must be willing to work the following: 8 or 12 hour shift work day, swing or graveyard weekends holidays overtime on short notice Shift Incentive Differential: Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay. Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay. The following are promotional opportunities within the agency after you've been in your current role for one year: 9-1-1 Dispatch Support Specialist - $21.59 - $31.52 Lead Emergency Communications Technician - $21.12 - $30.84 Police Dispatcher - $24.13 - $35.23 Police Lead Dispatcher - $25.23 - $36.84 Emergency Communication Supervisor - $53.694 - $85,910 About You The ideal candidate will have: Ability to think quickly Ability to work under stressful conditions Ability to use critical thinking skills to make quick decisions Clear speech Hearing accuracy Ability to listen carefully Visual acuity Ability to deal with the public and user agencies Ability to remember oral and written instructions Ability to write clearly and spell correctly Developed typing skills or keyboard familiarity Ability to interface with the computer Ability to type and talk simultaneously Ability to remain calm while dealing with frightened, hysterical or angry callers We realize your time is valuable so please do not apply if you donot have at least the following required minimum qualifications: Graduation from high school or possession of a GED Certificate and two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system. Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAEDprior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch. Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification. About Everything Else About the Process: Below are the following steps in chronological order that will take place throughout the hiring process. You must pass each step-in order to move forward. Step 1: Complete your application. Step 2: Minimum qualification review. Step 2: SHL typing test. Step 3: Personal History Packet (PHP) - Must be returned within 5 days of receiving the packet . Step 4: Agency Review. Step 5: Written (computer) assessment Go to www.nationaltestingnetwork.com and sign up for the ECOMM test. National Testing Network (NTN) offers a variety of testing locations and times, including evenings and weekends. For a step by step guide on how to register click here .For more information about the ECOMM go to www.nationaltestingnetwork.com and review the Candidate FAQs. Step 6: NCIC/CCIC check/review. Step 7: Suitability assessment. Step 8: Background conducted with investigator. Step 9: Agency review. Step 10: Panel interview. Step 11: Conditional Offer. Step 12: Post conditional testing Post Psychological Testing Drug Screen Step 13: Final official appointment letter into Academy. Hiring Range: $20.20/hr. Pre-employment Screening: An offer of employment is contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the successful completion of a background check. Candidates must pass a criminal background check and other verifications required for the position which may include, but are not limited to, employment and/or education verification, motor vehicle record check, drug test, and/or physical. The existence of a conviction does not automatically disqualify an individual from employment except where federal or state law or regulations prohibit employment of an individual with certain convictions. For more information about the selection and employment screening process, click here. Probationary Period: This position may require the selected candidate to complete at least a nine-month probationary period prior to attaining career status with the City & County of Denver. For more information about the probationary period, click here. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Recruiter:TA #ZR Closing Date/Time: 9/6/2018 11:59 PM Mountain
Aug 07, 2018
About Us THIS POSITION REQUIRES AN EXAM PLEASE READ BELOW IN "ABOUT THE PROCESS" SECTION TO REGISTER FOR AND TAKE THE EXAM The secret is out: Denver is the nation's top place to live, work, and play. Being the best place to live isn't easy; maintaining such a reputation means we need the best people working for the residents of Denver. People who want to make a difference; people who want to give back; people who want to be at the heart of this city and have a hand in creating our future. When you join us, you will employ your unique skills to do important and meaningful work critical to the success of both your organization and the city as a whole. Be a part of the city that you love. #WhereDenverWorks Denver's 9-1-1 Emergency Communications Agency is staffed by public safety professionals who are trained to answer 9-1-1 and non-emergency telephone calls, as well as dispatch police, fire and paramedic resources. The 9-1-1 team works in partnership with Denver Police, Denver Fire and Denver Health Paramedics to ensure the safety and quality of life for residents, businesses and visitors in the City and County of Denver. A9-1-1 Emergency Communications Technician is a call taking position that provides emergency and non-emergency telephone and text assistance to individuals who are calling or texting Denver 9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Technicians process a high volume of calls and texts, gathering information rapidly and entering it into the Computer Aided Dispatch (CAD) system accurately. Technicians also assess the priority for Police, Fire and/or Emergency Medical Services using exceptional listening, interviewing and problem-solving skills while adhering to established procedures. About Our Job This position is an essential personnel position and performs full performance emergency and non-emergency telephone assistance to individuals who are calling or texting Denver-9-1-1 for Police, Emergency Medical Services, and/or Fire and provides emergency medical dispatch triage and instructions over the phone. Processes a high volume of phone calls and texts for the Police, Fire and Emergency Paramedic Departments under stressful and demanding emergency situations using the center's computerized telephone system. Determines the Police, Fire, Medical or multi-discipline nature of the call, and if medical attention is required, immediately begins using Emergency Medical Dispatch methods over the phone. Gathers information and rapidly/accurately enters it into the Computer Aided Dispatch (CAD) system. Works independently in interviewing the caller to accurately assess the urgency of the incident and the proper response required by Fire, Police and/or Emergency Medical Services (EMS). The Denver 9-1-1 Emergency Communications Agency is a 24 hour, seven day a week operation, therefore, applicants must be willing to work the following: 8 or 12 hour shift work day, swing or graveyard weekends holidays overtime on short notice Shift Incentive Differential: Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay. Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay. The following are promotional opportunities within the agency after you've been in your current role for one year: 9-1-1 Dispatch Support Specialist - $21.59 - $31.52 Lead Emergency Communications Technician - $21.12 - $30.84 Police Dispatcher - $24.13 - $35.23 Police Lead Dispatcher - $25.23 - $36.84 Emergency Communication Supervisor - $53.694 - $85,910 About You The ideal candidate will have: Ability to think quickly Ability to work under stressful conditions Ability to use critical thinking skills to make quick decisions Clear speech Hearing accuracy Ability to listen carefully Visual acuity Ability to deal with the public and user agencies Ability to remember oral and written instructions Ability to write clearly and spell correctly Developed typing skills or keyboard familiarity Ability to interface with the computer Ability to type and talk simultaneously Ability to remain calm while dealing with frightened, hysterical or angry callers We realize your time is valuable so please do not apply if you donot have at least the following required minimum qualifications: Graduation from high school or possession of a GED Certificate and two years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines, and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system. Possession of CPR Certification prior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch (NAED) during the employment. Possession of EMD Certification issued by NAEDprior to the end of academy training and successful recertification as required by the National Academy of Emergency Medical Dispatch. Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take a test and pass every two years to maintain certification. About Everything Else About the Process: Below are the following steps in chronological order that will take place throughout the hiring process. You must pass each step-in order to move forward. Step 1: Complete your application. Step 2: Minimum qualification review. Step 2: SHL typing test. Step 3: Personal History Packet (PHP) - Must be returned within 5 days of receiving the packet . Step 4: Agency Review. Step 5: Written (computer) assessment Go to www.nationaltestingnetwork.com and sign up for the ECOMM test. National Testing Network (NTN) offers a variety of testing locations and times, including evenings and weekends. For a step by step guide on how to register click here .For more information about the ECOMM go to www.nationaltestingnetwork.com and review the Candidate FAQs. Step 6: NCIC/CCIC check/review. Step 7: Suitability assessment. Step 8: Background conducted with investigator. Step 9: Agency review. Step 10: Panel interview. Step 11: Conditional Offer. Step 12: Post conditional testing Post Psychological Testing Drug Screen Step 13: Final official appointment letter into Academy. Hiring Range: $20.20/hr. Pre-employment Screening: An offer of employment is contingent on the verification of credentials and other information required by law and City and County of Denver policies, including the successful completion of a background check. Candidates must pass a criminal background check and other verifications required for the position which may include, but are not limited to, employment and/or education verification, motor vehicle record check, drug test, and/or physical. The existence of a conviction does not automatically disqualify an individual from employment except where federal or state law or regulations prohibit employment of an individual with certain convictions. For more information about the selection and employment screening process, click here. Probationary Period: This position may require the selected candidate to complete at least a nine-month probationary period prior to attaining career status with the City & County of Denver. For more information about the probationary period, click here. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. Recruiter:TA #ZR Closing Date/Time: 9/6/2018 11:59 PM Mountain
JOB SUMMARY JOB SUMMARY: Coordinates and performs a variety of dispatch functions on behalf of the City's 911 Communications Center; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; and performs other related duties. POSITION OPEN UNTIL FILLED: First review of applications on August 28th. ESSENTIAL FUNCTIONS AND DECISION MAKING Essential Functions Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers; provides pre/post arrival information for CPR, choking, strokes, or other medical emergencies. Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions, and patient health. Operates the Texas Law Enforcement Telecommunications System (TLETS); processes officer requests for information including drivers license, license plate, and criminal history; enters lost/stolen property, missing persons, runaways, and protective orders; researches and confirms out of county/state warrants and wants through the National Law Enforcement Telecommunications System (NLETS). Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to the Hays County Fire Department regarding major fires and/or the Hays County Sheriff's Office regarding the apprehension of suspects. Updates and maintains "in case of emergency" contact information and lists for the City and Police Department; obtains and maintains contact information for citizens in relation to burglary of vehicles, welfare concerns, and/or other emergencies. Prepares and maintains a variety of emergency communications records and documentation; files warrant recalls; pulls and files expired protective order lists and message logs; monitors and ensures the receipt of all TDD printouts; shreds confidential TLETS messages. Operates and assists in maintaining various types of communications equipment; completes checklist on all 911 equipment; discharges and recharges cell phones, handheld radios, and flashlights; participates in the maintenance of dispatch facilities; cleans kitchen area, dusts work stations, and wipes down phones/keyboards. Ability to work a rotating shift is an essential function of the job. Decision Making This position works under general supervision. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) Minimum Requirements High School Diploma or equivalent is required. One year experience in either dispatch or closely related experience in fields such as customer service call centers, administrative support is required. Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision. Basic Telecommunications Operator, Intermediate Emergency Medical/Fire Dispatch, TCIC/NCIC Operator, TDD/TTY, and CPR certifications are required within one (1) year of employment. Must possess a valid Texas Driver's License with an acceptable driving record. Ability to work a rotating shift. Preferred Qualifications Spanish desirable. CORE COMPETENCIES AND PHYSICAL DEMANDS Core Competencies Physical requirements include lifting up to 45 pounds rarely. Subject to sitting, handling, fine dexterity, vision and hearing constantly; reaching, crawling, bending and twisting occasionally; standing, walking, lifting, carrying, pushing/pulling, kneeling, crouching, climbing, balancing and foot controls rarely. Working conditions involve ability to sit for extended periods of time and work in closed quarters with infrequent break periods; occasional exposure to variable and/or extreme weather conditions and infectious diseases. Safety Sensitive Position. Work Hours Varies FLSA Status Non-Exempt Closing Date/Time: 8/28/2018 11:59 PM Central
Aug 15, 2018
Full Time
JOB SUMMARY JOB SUMMARY: Coordinates and performs a variety of dispatch functions on behalf of the City's 911 Communications Center; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; and performs other related duties. POSITION OPEN UNTIL FILLED: First review of applications on August 28th. ESSENTIAL FUNCTIONS AND DECISION MAKING Essential Functions Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers; provides pre/post arrival information for CPR, choking, strokes, or other medical emergencies. Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions, and patient health. Operates the Texas Law Enforcement Telecommunications System (TLETS); processes officer requests for information including drivers license, license plate, and criminal history; enters lost/stolen property, missing persons, runaways, and protective orders; researches and confirms out of county/state warrants and wants through the National Law Enforcement Telecommunications System (NLETS). Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to the Hays County Fire Department regarding major fires and/or the Hays County Sheriff's Office regarding the apprehension of suspects. Updates and maintains "in case of emergency" contact information and lists for the City and Police Department; obtains and maintains contact information for citizens in relation to burglary of vehicles, welfare concerns, and/or other emergencies. Prepares and maintains a variety of emergency communications records and documentation; files warrant recalls; pulls and files expired protective order lists and message logs; monitors and ensures the receipt of all TDD printouts; shreds confidential TLETS messages. Operates and assists in maintaining various types of communications equipment; completes checklist on all 911 equipment; discharges and recharges cell phones, handheld radios, and flashlights; participates in the maintenance of dispatch facilities; cleans kitchen area, dusts work stations, and wipes down phones/keyboards. Ability to work a rotating shift is an essential function of the job. Decision Making This position works under general supervision. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) Minimum Requirements High School Diploma or equivalent is required. One year experience in either dispatch or closely related experience in fields such as customer service call centers, administrative support is required. Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision. Basic Telecommunications Operator, Intermediate Emergency Medical/Fire Dispatch, TCIC/NCIC Operator, TDD/TTY, and CPR certifications are required within one (1) year of employment. Must possess a valid Texas Driver's License with an acceptable driving record. Ability to work a rotating shift. Preferred Qualifications Spanish desirable. CORE COMPETENCIES AND PHYSICAL DEMANDS Core Competencies Physical requirements include lifting up to 45 pounds rarely. Subject to sitting, handling, fine dexterity, vision and hearing constantly; reaching, crawling, bending and twisting occasionally; standing, walking, lifting, carrying, pushing/pulling, kneeling, crouching, climbing, balancing and foot controls rarely. Working conditions involve ability to sit for extended periods of time and work in closed quarters with infrequent break periods; occasional exposure to variable and/or extreme weather conditions and infectious diseases. Safety Sensitive Position. Work Hours Varies FLSA Status Non-Exempt Closing Date/Time: 8/28/2018 11:59 PM Central
JOB POSTING THE SANITATION DISTRICTS OF LOS ANGELES COUNTY invites applications for the position of: Hourly- Information Technology Technician I, II, III Telecommunications POSTING #CM-246-18E The Sanitation Districts are currently recruiting to fill an Hourly- Information Technology Technician I, II, III position in the Facilities Planning Department. THE SANITATION DISTRICTS OF LOS ANGELES COUNTY: The Sanitation Districts are a non-civil services public agency with over 1,700 employees. Our Joint Administration Office in Whittier is conveniently located near the 60/605-freeway interchange, 15 miles from downtown L.A. Benefit Information can be found on our website at www.lacsd.org or by clicking on the Position Title and then the Benefits tab. LOCATION: FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, CUSTOMER SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER ESSENTIAL FUNCTIONS: To participate in the installation, maintenance, support, and technical operation of telecommunication and network operation center systems and related peripheral equipment. JOB SUMMARY : Under the general supervision from a Supervising Information Technology Technician or an Information Technology Supervisor and the technical guidance from a Senior Information Technology Technician, the incumbent willadminister, maintain, and support the following systems: Private Branch Exchange (PBX),Unified communication manager servers, voicemail, uninterruptible power systems (UPS), badge security access, and network operation center monitoring; perform telephone units adds, moves, and changes; setup users' voicemail box; install, terminate, and test copper and fiber optic cables; report, coordinate, and escalate the repair of data and telecommunications lines with the service providers; integrate paging systems, call boxes, and other devices with the telecommunication systems; troubleshoot malfunctions to identify and resolve breakdowns and performance problems; maintain records of problems and resolutions using the Districts' service ticketing system; develop and maintain system documentation and procedures; instruct and train users in appropriate technology usage; participate in meetings with vendors regarding information technology products; respond to questions from users and provide on-site and remote user support; and perform related duties as required. This job opportunity may be filled at any level. INFORMATION TECHNOLOGY TECHNICIAN I is the entry- level class in the series. Incumbents perform some of the more routine tasks. INFORMATION TECHNOLOGY TECHNICIAN II is the intermediate level class of the series. This class differs from the Information Technology Technician I class by the greater knowledge required involving the administration of telecommunication systems. INFORMATION TECHNOLOGY TECHNICIAN III is the journey level class of the series. Incumbents work throughout the organization performing the full range of information technology support requiring significant judgment, thorough knowledge, and progressively more responsible experience. MINIMUM QUALIFICATIONS A valid California Class C driver license - AND - for the INFORMATION TECHNOLOGY TECHNICIAN I level applicants must possess two years of experience involved in operating, installing, monitoring, testing and maintaining computer network systems in the area of either peripheral equipment, computer software or telecommunication systems. Completion of 12 semester units in computer or a related information technology discipline may substitute for one year of the required experience. For the INFORMATION TECHNOLOGY TECHNICIAN II level, applicants must possess one year of experience performing duties equivalent to an Information Technology Technician I; - OR - Two years of related experience plus completion of 12 semester units in computer or a related information technology discipline. Completion of additional coursework above 12 semester units in computer or a related information technology discipline may substitute for the required experience on a year for year basis. For the INFORMATION TECHNOLOGY TECHNICIAN III , one year of experience performing duties equivalent to an Information Technology Technician II. DESIRABLE QUALIFICATIONS: Extensive experience administering Avaya Private Branch Exchange (PBX) and Cisco Unified Communications Manager (CallManager) systems, voicemail systems, Systimax structured cable infrastructure andfiber optics cables. EXAMPLES OF ASSESSMENT CRITERIA The competitive selection process may cover for ALL CLASSES the knowledge of : A wide variety of computer, peripheral, and telecommunication systems; troubleshooting, maintenance and repair procedures for a wide variety of computer and telecommunication peripherals; electronic theory and principles; capabilities and operational procedures used in Information Technology. The ability to : Use, operate, detect and correct a wide range of problems with computer equipment and telecommunications systems with equipment, tools and software; minimize disruption and downtime when performing troubleshooting and repair tasks; read technical manuals; conduct training; monitor, install, operate and maintain equipment used in Information Technology. ADDITIONAL INFORMATION Please apply online at www.lacsd.org within the application period. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Email is the primary form of notification during the recruitment process. Please confirm your email address is included in our application, and add info@governmentjobs.com to your contact list. SELECTION PROCESS: Applications and Supplemental Questionnaires will be reviewed and evaluated for relevant experience and education. Candidates considered to have the best qualifications will be invited to the written exam. Candidates must receive a qualifying score on each selection component to move forward in the selection process. The selection process will consist of a written test weighted 40%; and an interview weighted 60%. An eligibility list will be established based upon a combination of the qualified candidate's exam and interview score. NOTE: Prior to appointment, a thorough reference check will be conducted. The recommended candidate must undergo a job related pre-employment physical, which includes a drug and alcohol test. Candidates are also subject to a review of their DMV records for moving violations, chargeable accidents or more serious charges. As an equal opportunity employer, the Districts strongly encourage qualified minorities, women and disabled persons to apply. REMOVE FROM BULLETIN BOARD: August 22, 2018 Closing Date/Time: 8/22/2018 11:59 PM Pacific
Aug 08, 2018
JOB POSTING THE SANITATION DISTRICTS OF LOS ANGELES COUNTY invites applications for the position of: Hourly- Information Technology Technician I, II, III Telecommunications POSTING #CM-246-18E The Sanitation Districts are currently recruiting to fill an Hourly- Information Technology Technician I, II, III position in the Facilities Planning Department. THE SANITATION DISTRICTS OF LOS ANGELES COUNTY: The Sanitation Districts are a non-civil services public agency with over 1,700 employees. Our Joint Administration Office in Whittier is conveniently located near the 60/605-freeway interchange, 15 miles from downtown L.A. Benefit Information can be found on our website at www.lacsd.org or by clicking on the Position Title and then the Benefits tab. LOCATION: FACILITIES PLANNING DEPARTMENT, INFORMATION TECHNOLOGY SECTION, CUSTOMER SERVICES GROUP, JOINT ADMINISTRATION OFFICE, WHITTIER ESSENTIAL FUNCTIONS: To participate in the installation, maintenance, support, and technical operation of telecommunication and network operation center systems and related peripheral equipment. JOB SUMMARY : Under the general supervision from a Supervising Information Technology Technician or an Information Technology Supervisor and the technical guidance from a Senior Information Technology Technician, the incumbent willadminister, maintain, and support the following systems: Private Branch Exchange (PBX),Unified communication manager servers, voicemail, uninterruptible power systems (UPS), badge security access, and network operation center monitoring; perform telephone units adds, moves, and changes; setup users' voicemail box; install, terminate, and test copper and fiber optic cables; report, coordinate, and escalate the repair of data and telecommunications lines with the service providers; integrate paging systems, call boxes, and other devices with the telecommunication systems; troubleshoot malfunctions to identify and resolve breakdowns and performance problems; maintain records of problems and resolutions using the Districts' service ticketing system; develop and maintain system documentation and procedures; instruct and train users in appropriate technology usage; participate in meetings with vendors regarding information technology products; respond to questions from users and provide on-site and remote user support; and perform related duties as required. This job opportunity may be filled at any level. INFORMATION TECHNOLOGY TECHNICIAN I is the entry- level class in the series. Incumbents perform some of the more routine tasks. INFORMATION TECHNOLOGY TECHNICIAN II is the intermediate level class of the series. This class differs from the Information Technology Technician I class by the greater knowledge required involving the administration of telecommunication systems. INFORMATION TECHNOLOGY TECHNICIAN III is the journey level class of the series. Incumbents work throughout the organization performing the full range of information technology support requiring significant judgment, thorough knowledge, and progressively more responsible experience. MINIMUM QUALIFICATIONS A valid California Class C driver license - AND - for the INFORMATION TECHNOLOGY TECHNICIAN I level applicants must possess two years of experience involved in operating, installing, monitoring, testing and maintaining computer network systems in the area of either peripheral equipment, computer software or telecommunication systems. Completion of 12 semester units in computer or a related information technology discipline may substitute for one year of the required experience. For the INFORMATION TECHNOLOGY TECHNICIAN II level, applicants must possess one year of experience performing duties equivalent to an Information Technology Technician I; - OR - Two years of related experience plus completion of 12 semester units in computer or a related information technology discipline. Completion of additional coursework above 12 semester units in computer or a related information technology discipline may substitute for the required experience on a year for year basis. For the INFORMATION TECHNOLOGY TECHNICIAN III , one year of experience performing duties equivalent to an Information Technology Technician II. DESIRABLE QUALIFICATIONS: Extensive experience administering Avaya Private Branch Exchange (PBX) and Cisco Unified Communications Manager (CallManager) systems, voicemail systems, Systimax structured cable infrastructure andfiber optics cables. EXAMPLES OF ASSESSMENT CRITERIA The competitive selection process may cover for ALL CLASSES the knowledge of : A wide variety of computer, peripheral, and telecommunication systems; troubleshooting, maintenance and repair procedures for a wide variety of computer and telecommunication peripherals; electronic theory and principles; capabilities and operational procedures used in Information Technology. The ability to : Use, operate, detect and correct a wide range of problems with computer equipment and telecommunications systems with equipment, tools and software; minimize disruption and downtime when performing troubleshooting and repair tasks; read technical manuals; conduct training; monitor, install, operate and maintain equipment used in Information Technology. ADDITIONAL INFORMATION Please apply online at www.lacsd.org within the application period. Resumes will not be accepted in lieu of a completed LACSD Employment Application or online application. Email is the primary form of notification during the recruitment process. Please confirm your email address is included in our application, and add info@governmentjobs.com to your contact list. SELECTION PROCESS: Applications and Supplemental Questionnaires will be reviewed and evaluated for relevant experience and education. Candidates considered to have the best qualifications will be invited to the written exam. Candidates must receive a qualifying score on each selection component to move forward in the selection process. The selection process will consist of a written test weighted 40%; and an interview weighted 60%. An eligibility list will be established based upon a combination of the qualified candidate's exam and interview score. NOTE: Prior to appointment, a thorough reference check will be conducted. The recommended candidate must undergo a job related pre-employment physical, which includes a drug and alcohol test. Candidates are also subject to a review of their DMV records for moving violations, chargeable accidents or more serious charges. As an equal opportunity employer, the Districts strongly encourage qualified minorities, women and disabled persons to apply. REMOVE FROM BULLETIN BOARD: August 22, 2018 Closing Date/Time: 8/22/2018 11:59 PM Pacific
Monterey County Human Resources
Salinas, CA, United States
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. Examples of Duties Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls; Receives law, fire and medical calls for service; Enters information received via keyboard for recording in a computer aided dispatch system; Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio; Dispatches law enforcement or other personnel and equipment; Accurately types information on a computer keyboard in order to process and/or update information accurately; Records the nature and source of all incoming and outgoing radio messages as required; Monitors public safety frequencies; Learns to employ standard operating procedures and practices in receiving and dispatching details and messages; Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. Examples of Experience/Education/Training Any combination of experience, education and/or training which substantially demonstrates the following knowledge, skills and abilities: A typical way is: Graduation from High School or possession of a GED certificate AND One year of experience involving substantial public contact Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment; Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment; Lear to dispatch public safety personnel and equipment in a quick and efficient manner; Learn and remember the policies and procedures of the department and user agencies; Retain, recall, and evaluate facts and/or details solely from memory; Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons; Obtain and transmit clear and complete directions/information; Keep accurate records of messages received, mostly via computer keyboard entry; Learn, interpret and apply established rules and procedures; View multiple video display monitors for extended periods of time in a low-light conditions; Learn to simultaneously type while communicating with others; Establish and maintain effective working relationships; Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications; Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately; Read, write, spell, and speak in English; Accurately type a minimum of 30 wpm (net) on a computer keyboard; Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. APPLICATION & SELECTION PROCEDURES: Apply On-line! The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of the required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all of the Supplemental Questions Copy of current typing certificate (within the last 12 months) must be attached to your application. Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria. No internet typing certificate will be accepted. TYPING SPEED CERTIFICATION LOCATIONS http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf (Download PDF reader) Applicants who fail to provide all required materials will not be considered. Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, and/or written examination. BENEFITS: Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website at: https://www.co.monterey.ca.us/personnel/Benefits.html#sheets SPECIAL NOTES: If you believe you possess any disability that would require accommodation during this recruitment process, please call Patricia Eddings at (831) 769-8882. In accordance with the Immigration Reform and Control Act of 1986, continued employment of person hired by Monterey County is contingent upon acceptable documentation verifying identity and authorization for employment in the United States Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. Examples of Duties Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls; Receives law, fire and medical calls for service; Enters information received via keyboard for recording in a computer aided dispatch system; Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio; Dispatches law enforcement or other personnel and equipment; Accurately types information on a computer keyboard in order to process and/or update information accurately; Records the nature and source of all incoming and outgoing radio messages as required; Monitors public safety frequencies; Learns to employ standard operating procedures and practices in receiving and dispatching details and messages; Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. Examples of Experience/Education/Training Any combination of experience, education and/or training which substantially demonstrates the following knowledge, skills and abilities: A typical way is: Graduation from High School or possession of a GED certificate AND One year of experience involving substantial public contact Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment; Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment; Lear to dispatch public safety personnel and equipment in a quick and efficient manner; Learn and remember the policies and procedures of the department and user agencies; Retain, recall, and evaluate facts and/or details solely from memory; Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons; Obtain and transmit clear and complete directions/information; Keep accurate records of messages received, mostly via computer keyboard entry; Learn, interpret and apply established rules and procedures; View multiple video display monitors for extended periods of time in a low-light conditions; Learn to simultaneously type while communicating with others; Establish and maintain effective working relationships; Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications; Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately; Read, write, spell, and speak in English; Accurately type a minimum of 30 wpm (net) on a computer keyboard; Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. APPLICATION & SELECTION PROCEDURES: Apply On-line! The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of the required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all of the Supplemental Questions Copy of current typing certificate (within the last 12 months) must be attached to your application. Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria. No internet typing certificate will be accepted. TYPING SPEED CERTIFICATION LOCATIONS http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf (Download PDF reader) Applicants who fail to provide all required materials will not be considered. Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, and/or written examination. BENEFITS: Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website at: https://www.co.monterey.ca.us/personnel/Benefits.html#sheets SPECIAL NOTES: If you believe you possess any disability that would require accommodation during this recruitment process, please call Patricia Eddings at (831) 769-8882. In accordance with the Immigration Reform and Control Act of 1986, continued employment of person hired by Monterey County is contingent upon acceptable documentation verifying identity and authorization for employment in the United States Closing Date/Time: Continuous
Santa Clara County Central Fire Protection District (CA)
14700 Winchester Boulevard, Los Gatos, CA, USA
The ideal candidate will be someone with proven leadership experience and a balance of technical skills and personal attributes, capable of organizing and directing staff to accomplish the goals established by the District. He or she will be a strategic thinker and creative problem solver with the ability to not only formulate ideas, but also implement them. Preferably, the selected candidate will be someone with experience in dispatch and operations of an emergency communications center. Experience with bargaining units will also be valued.
Jul 31, 2018
Full Time
The ideal candidate will be someone with proven leadership experience and a balance of technical skills and personal attributes, capable of organizing and directing staff to accomplish the goals established by the District. He or she will be a strategic thinker and creative problem solver with the ability to not only formulate ideas, but also implement them. Preferably, the selected candidate will be someone with experience in dispatch and operations of an emergency communications center. Experience with bargaining units will also be valued.
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time:
Aug 08, 2018
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time:
Description NOTE: This position will be open until filled, with a first review of applications on August 27, 2018. Applicants are encouraged to apply immediately. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991 and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. Examples of Essential Functions These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Qualifications EDUCATION AND EXPERIENCE Public Safety Dispatcher II (Lateral): Graduation from high school or equivalent. At least one year of current, full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). Possession of a certificate verifying successful completion of P.O.S.T. Public Safety Dispatchers' Basic Course Academy is required. KNOWLEDGE, SKILLS, & ABILITIES Considerable knowledge of: Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and Deaf Translation System; computerized systems used in municipal law enforcement agencies. Ability to: Communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 35 net words per minute; understand and follow oral and written instructions; follow standard broadcasting procedures and rules; and utilize a wide variety of codes and computer commands; read and interpret street maps; deal tactfully and courteously with the public, City staff and co-workers; understand and follow verbal and written directions; use correct English grammar, punctuation and spelling; communicate clearly and concisely, both orally and in writing; work safely and efficiently; work various shifts; operate computer terminal and other office equipment quickly, accurately, and at times, concurrently; respond to emergency and problem situations in an effective manner; understand, explain and apply policies and procedures; dispatch police, fire or emergency units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with a minimum of supervision; communicate effectively both orally and in writing; and establish and maintain cooperative working relationships. Supplemental Information LICENSES AND CERTIFICATIONS Valid California Class C Driver's License with satisfactory driving record. Possession of a Certificate verifying successful completion of P.O.S.T. Basic Dispatch Academy is required for Public Safety Dispatcher II. Typing certificate with an accurate speed of 35 WPM is required and must be attached to your application. TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com SCHEDULE Candidates must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive Police background. Closing Date/Time: Continuous
Aug 13, 2018
Part Time
Description NOTE: This position will be open until filled, with a first review of applications on August 27, 2018. Applicants are encouraged to apply immediately. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991 and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. Examples of Essential Functions These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Qualifications EDUCATION AND EXPERIENCE Public Safety Dispatcher II (Lateral): Graduation from high school or equivalent. At least one year of current, full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). Possession of a certificate verifying successful completion of P.O.S.T. Public Safety Dispatchers' Basic Course Academy is required. KNOWLEDGE, SKILLS, & ABILITIES Considerable knowledge of: Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and Deaf Translation System; computerized systems used in municipal law enforcement agencies. Ability to: Communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 35 net words per minute; understand and follow oral and written instructions; follow standard broadcasting procedures and rules; and utilize a wide variety of codes and computer commands; read and interpret street maps; deal tactfully and courteously with the public, City staff and co-workers; understand and follow verbal and written directions; use correct English grammar, punctuation and spelling; communicate clearly and concisely, both orally and in writing; work safely and efficiently; work various shifts; operate computer terminal and other office equipment quickly, accurately, and at times, concurrently; respond to emergency and problem situations in an effective manner; understand, explain and apply policies and procedures; dispatch police, fire or emergency units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with a minimum of supervision; communicate effectively both orally and in writing; and establish and maintain cooperative working relationships. Supplemental Information LICENSES AND CERTIFICATIONS Valid California Class C Driver's License with satisfactory driving record. Possession of a Certificate verifying successful completion of P.O.S.T. Basic Dispatch Academy is required for Public Safety Dispatcher II. Typing certificate with an accurate speed of 35 WPM is required and must be attached to your application. TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com SCHEDULE Candidates must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive Police background. Closing Date/Time: Continuous
Summary TYPICAL HIRING RANGE (based upon years of experience) $42,624.00 - $50,940.00/Annual $20.4923 - $ 24.4902/Hour WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License TCOLE Intermediate Telecommunicator Certification Be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Summary TYPICAL HIRING RANGE (based upon years of experience) $42,624.00 - $50,940.00/Annual $20.4923 - $ 24.4902/Hour WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answer multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listen to and comprehend both telephone and radio traffic often under loud and stressful conditions. Operate multi-channel public safety radio system. Assist with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicate effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assign appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provide pre-arrival medical instructions following department prescribed protocol with NAED compliance. Document all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehend and apply city ordinances, policies and procedures. Monitors National Weather Service. Operate City Emergency Warning System and notify key personnel and other agencies in emergency operation situations. Maintain strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. Drives to other City locations for meetings, etc. as required. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS A high school diploma or GED, plus four years' experience in a high public contact that required decision making and problem solving under stressful conditions. Prior experience in a multi-task environment involving data entry, phones and/or radio communications. Four (4) years of any combination of Police, Fire, EMS, Military or other high-volume applicable dispatch environment. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CERTIFICATES, LICENSES, REGISTRATIONS Must obtain, Basic Telecommunicator and NCIC/TCIC or Full Access Operator plus Emergency Medical Dispatch (EMD) within one year from hire date. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License TCOLE Intermediate Telecommunicator Certification Be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve exerting up to ten (10) pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
City of Sacramento, CA
Sacramento, CA, United States
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 paid hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Aug 08, 2018
Full Time
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 paid hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
City of Sacramento, CA
Sacramento, CA, United States
THE POSITION DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Exam #009113-18-4 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Candidates will receive further informationregarding theCritiCall examination via e-mail following the final filing date of this posting.Examination options will include anonline examOR an onsite exam.Candidates whochoosethe online testing option and pass will be invited to a confirmatory onsite examination. Candidates who do not pass will not have the option to retest, and must reapply at a later date.The examwill be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe CritiCall test, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department's website at http://www.cityofsacramento.org/HR/Career-Opportunities OR; Call the Human Resources Department at (916) 808-5726 OR; Send an email to the Human Resources Department at Employment@cityofsacramento.org OR; Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Aug 08, 2018
Temporary
THE POSITION DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Exam #009113-18-4 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Candidates will receive further informationregarding theCritiCall examination via e-mail following the final filing date of this posting.Examination options will include anonline examOR an onsite exam.Candidates whochoosethe online testing option and pass will be invited to a confirmatory onsite examination. Candidates who do not pass will not have the option to retest, and must reapply at a later date.The examwill be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe CritiCall test, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department's website at http://www.cityofsacramento.org/HR/Career-Opportunities OR; Call the Human Resources Department at (916) 808-5726 OR; Send an email to the Human Resources Department at Employment@cityofsacramento.org OR; Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License. Must be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License. Must be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
General Summary This is a Lateral opening only, you must have previous dispatching experience, this posting is to build a list of qualified candidates. Salary being offered: $39,746 - $47,072.58 (appointment generally made at the minimum salary range, depending on qualifications and years of experience) Plus excellent benefit package Maximum Salary for this classification is $57,234. Position Closes- when a sufficient number of qualified applications have been received. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. Essential Duties & Responsibilities Essential Duties are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches call to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Entrance Qualifications MINIMUM ENTRANCE QUALIFICATIONS Education and Experience A high school diploma (or GED equivalent) Any combination of training, education, or experience equivalent one to three (1 - 3) years experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities PREFERRED QUALIFICATIONS Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . OTHER JOB REQUIREMENTS Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass pre-employment alcohol/drug test. Must be able to work a shift - The dispatch unit works 24 hours a day, seven days a week, including holidays. New hires will be placed in a trainee classification until classroom and on-the-job phone training are successfully completed. Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Using computer/keyboard devices to retrieve and enter information Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens.
Jun 27, 2018
Part Time
General Summary This is a Lateral opening only, you must have previous dispatching experience, this posting is to build a list of qualified candidates. Salary being offered: $39,746 - $47,072.58 (appointment generally made at the minimum salary range, depending on qualifications and years of experience) Plus excellent benefit package Maximum Salary for this classification is $57,234. Position Closes- when a sufficient number of qualified applications have been received. The City of Maricopa is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Management's vision is "to be open, responsive and accountable while serving the public with integrity." Job Description Employees in this classification are responsible for receiving, evaluating, and dispatching calls from the public concerning crimes, questions about City services, police policies, civil matters, fires, and medical emergencies within the City of Maricopa. Essential Duties & Responsibilities Essential Duties are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Questions callers to quickly and accurately determine their location and nature of their problem to determine the type of response needed. Appeases and effectively extracts information from citizens under stress. Interprets telephone or radio call and whether a police officer should be dispatched to the scene within the first few seconds of conversation to determine as to whether or not it is an emergency or non-emergency. Provides location information from maps, applying knowledge of streets, highway systems, and geography to provide appropriate and timely assistance. Detects unclear or unusual sounds on the phone or over the radio which may indicate a request for help. Records information received by typing accurately, while also communicating verbally and receiving new information. Makes sound decisions and quickly reacts positively under stressful conditions. Logs information received and/or transmitted using computer terminals to input, query information, send teletypes, and communication via TTY as needed. Remembers details and procedures and applies such instantaneously in an emergency situation. Verifies warrants and interprets data returned to the terminal. Notifies Fire dispatch of medical emergencies, such as attempted suicides, drownings, serious injury accidents, etc. Dispatches call to proper emergency/police units on the main police channel, police information channel, or the major incident restricted channel and enters appropriate information into a Computer Aided Dispatch (CAD) system. Receives coded information requesting Police investigation from the 9-1-1 Section and dispatches to responsible field unit. Prioritizes calls, monitors channels during critical incidents, determines appropriate officers to respond, and dispatches information to appropriate personnel. Maintains constant awareness of the status of mobile units and updates this information as it changes. Work is performed in the City of Maricopa Police Department Public Safety Communications Building under conditions requiring close contact with other employees, often during stressful situations. Minimum and Preferred Entrance Qualifications MINIMUM ENTRANCE QUALIFICATIONS Education and Experience A high school diploma (or GED equivalent) Any combination of training, education, or experience equivalent one to three (1 - 3) years experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communication system. Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities PREFERRED QUALIFICATIONS Dispatching police services at a Primary Public Safety Answering Point (PSAP) also known as a 9-1-1 Center or for a fire department at a Secondary PSAP. Experience with computer data entry and/or dealing with emergency traffic. Bilingual speaking skills are desirable . OTHER JOB REQUIREMENTS Because of the confidential, sensitive nature of the information handled, successful completion of a background investigation and polygraph is required. Candidates given a conditional job offer will be required to pass pre-employment alcohol/drug test. Must be able to work a shift - The dispatch unit works 24 hours a day, seven days a week, including holidays. New hires will be placed in a trainee classification until classroom and on-the-job phone training are successfully completed. Competencies for Successful Performance of Job Duties Knowledge of: Basic telephone etiquette Public relations techniques State statutes relating to criminal codes and traffic laws, Police Department Operations Orders, and Maricopa City Codes Departmental policies, procedures, and general orders Community resources available to citizen callers Skill in: Communicating clearly, concisely, and effectively both orally and in writing. Effective decision-making and problem solving with a limited amount of information in crisis/emergency situations. Using computer/keyboard devices to retrieve and enter information Ability to: Speak with a clear, well-modulated voice in English by phone and radio dispatching equipment while tactfully communicating with highly emotional callers; Maintain emotional control, remember details, and work effectively during emergencies, crisis situations, heavy workloads, or extremely stressful conditions; Handle negative comments and feedback from the public; Cope with emotionally tense situations; Remember details and make decisions under stressful conditions; Shut out extraneous information from the work environment, while selectively listening to information recognized as crucial; Learn the Computer Aided Dispatch (CAD) formats and commands as they pertain to Public Safety Communication Operators; Learn the radio and case disposition codes; Learn Maricopa city streets, their numbering sequences, and City boundary limits Establish and maintain effective working relationships with Police Department employees, supervisors, other police and Fire personnel, and citizens.
Description DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Supplemental Information Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. BY U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net Closing Date/Time:
Apr 24, 2018
Full Time
Description DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Supplemental Information Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. BY U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net Closing Date/Time:
Description Please read the entire job announcement to ensure your application packet is complete. The City of Vallejo is recruiting for the position of Communications Operator I to create a Register of Eligibles list which will be used to fill current and/or future vacancies. The successful candidate willperform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen (18) month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series.This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section.Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. The successful candidate will possess the following highly desirable attributes: ability to multi-task and work under pressure; attention to detail; astute; proactive; responsive; timely; accurate; excellent oral and written communication to internal and external constituents; collaborative approach; solution oriented; safetyconscious; trustworthy and ethical. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE AND ABILITIES: Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Minimum Qualifications Experience : Some experience operating radio, teletypewriter or other communication- equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. Licenses: Possession of, or ability to obtain, an appropriate valid California driver license upon hire. Additional Requirements: Tools and Equipment: Candidate must demonstrate the ability to use the following tools and equipment: Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). *** WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and wearing a headset; occasionally performs moderate lifting, carrying, pushing, pulling, stooping. Must be able to work in an environment with randomly occurring periods that are dominated by crisis and stress-filled conditions. While performing the duties of this job, the employee may be required to sit or stand for long periods of time, talk and hear, and have intense attentiveness for prolonged periods. The noise level in the work environment is moderately quiet. The employee may be required to walk or move about. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to effectively monitor the computer-aided dispatch (CAD) screens and security monitors as well as the ability to adjust focus. Specific hearing abilities include constant monitoring of radio channels and the answering of telephone lines. Supplemental Information Step 1: Application Submittal and Supplemental Responses To be considered for this position,applicants must submita completed City of Vallejo online application, including supplemental questionnaire. ****Important: Candidates must attacha typing certificate with their application or with their Personal History Statement (PHS) to move forward in the recruitment process for this position (see Step 5, for more details regarding submission of the typing certificate). Applications may be obtained and completed on-line at the following link: https://www.governmentjobs.com/careers/vallejo or under "Employment Opportunities". If you have problems creating a user account or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. Step 2: Supplemental Responses Applicants must respond to the supplemental questions. Step 3: Applicant Screening Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. Pool of Candidates The City reserves the right to limit the number of candidates to those determined to be best qualifiedbased upon all requested application materials, including training and experience, and responses to supplemental questions. Step 4:Examination The examination process will consist of a P.O.S.T. Entry Level Dispatcher Test Battery written examination weighed at 100% of a candidates score. A) Scoring : Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. B) Dates : Complete application packets will be screened and applicants who meet minimum qualifications may be invited to the next available written examination. This is currently a continuous recruitment; examinations are planned for every 1-2 months for the remainder of 2018. Tentative dates for P.O.S.T Examinations for 2018: April 18 June 27 August 22 September 26 October 17 November 15 C) Candidate Notifications: Candidates meeting the minimum qualifications will be notified of the exact date, time, and location of the written examination at least two weeks in advance. Candidatesmust receive an invitation from the City of Vallejo Human Resources Departmentin order to participate in the P.O.S.T. testing process. D) P.O.S.T Testing Process: Proof of Previous Exam Results: Please note that applicants who have taken the POST Entry Level Dispatcher Test Battery examination through another agency within the past12 months and who haveachieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must beon official letterhead from the agency where the written examination was taken and include the date of the exam and breakdown of T-score. E) P.O.S.T Requirements- Ineligibility of Previous Scores : *** Candidates who have taken this P.O.S.T. written examination with another agency within 30 days from our examination date are NOT eligible to take the examination again until at least 30 days have passed. California P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory, will be rendered invalid by P.O.S.T. and by the City of Vallejo. F) INFORMATION REGARDINGRE-APPLYING: Candidates who are already on an active Register of Eligibles do not need to re-applyunless they have: 1)already participated in the hiring process for this position and did not meet our pre-employment requirements, or 2)wish to take the next written examination in an attempt to improve his/her test score andstanding on the Register of Eligibles, or 3)submit a test score from another agency with a higher t-score. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which may improve their chances of being considered for employment with the City of Vallejo. Step 5: Final Selection Names of candidates who qualifyfor placement on the Register of Eligibles will be forwarded to the Vallejo Police Department for final interviews based on their performance on the exam.The number of candidatesreferred for hiring interviews is at thediscretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Submit Typing Certificate (see details for typing certificate below) and completed Personal History Statement (PHS) Oral Board Livescan - fingerprint check for criminal history information Polygraph POSTDispatcher Background Investigation Final Interview/Conditional Offer of Employment Post- Offer Psychological Assessment Post- Offer Medical Assessment, including drug screening Final Offer with Psychological and Medical Clearance IMPORTANT INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. The certificate must have been issued within one year priorto our receipt of your application. The certificate must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNETare not accepted . The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate ATTACHMENT(S) TO ON-LINE APPLICATION: The "resume attachment" portion of the on-line application form is intended for resumes, but may include any single document with valid document attachment types, such as a typing certificate,DD214 military discharge form, training certifications, etc. Valid document attachment types are:plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file thatis larger will receive an error message. This step needs to be completed at the time of completing an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. ****Important: Applicants must submit their typing certificate with their application or with the Personal History Statement (PHS). Candidates will be disqualified if their typing certificate is not received. Candidates that have been disqualified will need to re-apply within 90(ninety) days from the date of their most recent application for this position. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment orselection process may contact the Human Resources Department to request an accommodation.Please contact Robin Tilley at (707)649-4852, Human Resources Office at (707) 648-4363or send an email to: robin.tilley @cityofvallejo.net before their scheduled test date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
Mar 21, 2018
Full Time
Description Please read the entire job announcement to ensure your application packet is complete. The City of Vallejo is recruiting for the position of Communications Operator I to create a Register of Eligibles list which will be used to fill current and/or future vacancies. The successful candidate willperform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen (18) month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series.This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section.Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. The successful candidate will possess the following highly desirable attributes: ability to multi-task and work under pressure; attention to detail; astute; proactive; responsive; timely; accurate; excellent oral and written communication to internal and external constituents; collaborative approach; solution oriented; safetyconscious; trustworthy and ethical. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE AND ABILITIES: Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Minimum Qualifications Experience : Some experience operating radio, teletypewriter or other communication- equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. Licenses: Possession of, or ability to obtain, an appropriate valid California driver license upon hire. Additional Requirements: Tools and Equipment: Candidate must demonstrate the ability to use the following tools and equipment: Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). *** WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and wearing a headset; occasionally performs moderate lifting, carrying, pushing, pulling, stooping. Must be able to work in an environment with randomly occurring periods that are dominated by crisis and stress-filled conditions. While performing the duties of this job, the employee may be required to sit or stand for long periods of time, talk and hear, and have intense attentiveness for prolonged periods. The noise level in the work environment is moderately quiet. The employee may be required to walk or move about. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to effectively monitor the computer-aided dispatch (CAD) screens and security monitors as well as the ability to adjust focus. Specific hearing abilities include constant monitoring of radio channels and the answering of telephone lines. Supplemental Information Step 1: Application Submittal and Supplemental Responses To be considered for this position,applicants must submita completed City of Vallejo online application, including supplemental questionnaire. ****Important: Candidates must attacha typing certificate with their application or with their Personal History Statement (PHS) to move forward in the recruitment process for this position (see Step 5, for more details regarding submission of the typing certificate). Applications may be obtained and completed on-line at the following link: https://www.governmentjobs.com/careers/vallejo or under "Employment Opportunities". If you have problems creating a user account or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. Step 2: Supplemental Responses Applicants must respond to the supplemental questions. Step 3: Applicant Screening Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. Pool of Candidates The City reserves the right to limit the number of candidates to those determined to be best qualifiedbased upon all requested application materials, including training and experience, and responses to supplemental questions. Step 4:Examination The examination process will consist of a P.O.S.T. Entry Level Dispatcher Test Battery written examination weighed at 100% of a candidates score. A) Scoring : Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. B) Dates : Complete application packets will be screened and applicants who meet minimum qualifications may be invited to the next available written examination. This is currently a continuous recruitment; examinations are planned for every 1-2 months for the remainder of 2018. Tentative dates for P.O.S.T Examinations for 2018: April 18 June 27 August 22 September 26 October 17 November 15 C) Candidate Notifications: Candidates meeting the minimum qualifications will be notified of the exact date, time, and location of the written examination at least two weeks in advance. Candidatesmust receive an invitation from the City of Vallejo Human Resources Departmentin order to participate in the P.O.S.T. testing process. D) P.O.S.T Testing Process: Proof of Previous Exam Results: Please note that applicants who have taken the POST Entry Level Dispatcher Test Battery examination through another agency within the past12 months and who haveachieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must beon official letterhead from the agency where the written examination was taken and include the date of the exam and breakdown of T-score. E) P.O.S.T Requirements- Ineligibility of Previous Scores : *** Candidates who have taken this P.O.S.T. written examination with another agency within 30 days from our examination date are NOT eligible to take the examination again until at least 30 days have passed. California P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory, will be rendered invalid by P.O.S.T. and by the City of Vallejo. F) INFORMATION REGARDINGRE-APPLYING: Candidates who are already on an active Register of Eligibles do not need to re-applyunless they have: 1)already participated in the hiring process for this position and did not meet our pre-employment requirements, or 2)wish to take the next written examination in an attempt to improve his/her test score andstanding on the Register of Eligibles, or 3)submit a test score from another agency with a higher t-score. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which may improve their chances of being considered for employment with the City of Vallejo. Step 5: Final Selection Names of candidates who qualifyfor placement on the Register of Eligibles will be forwarded to the Vallejo Police Department for final interviews based on their performance on the exam.The number of candidatesreferred for hiring interviews is at thediscretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Submit Typing Certificate (see details for typing certificate below) and completed Personal History Statement (PHS) Oral Board Livescan - fingerprint check for criminal history information Polygraph POSTDispatcher Background Investigation Final Interview/Conditional Offer of Employment Post- Offer Psychological Assessment Post- Offer Medical Assessment, including drug screening Final Offer with Psychological and Medical Clearance IMPORTANT INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. The certificate must have been issued within one year priorto our receipt of your application. The certificate must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNETare not accepted . The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate ATTACHMENT(S) TO ON-LINE APPLICATION: The "resume attachment" portion of the on-line application form is intended for resumes, but may include any single document with valid document attachment types, such as a typing certificate,DD214 military discharge form, training certifications, etc. Valid document attachment types are:plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file thatis larger will receive an error message. This step needs to be completed at the time of completing an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. ****Important: Applicants must submit their typing certificate with their application or with the Personal History Statement (PHS). Candidates will be disqualified if their typing certificate is not received. Candidates that have been disqualified will need to re-apply within 90(ninety) days from the date of their most recent application for this position. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment orselection process may contact the Human Resources Department to request an accommodation.Please contact Robin Tilley at (707)649-4852, Human Resources Office at (707) 648-4363or send an email to: robin.tilley @cityofvallejo.net before their scheduled test date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
