LOS ANGELES COUNTY
Los Angeles, California, United States
FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
Aug 08, 2018
Full Time
FIRST DAY OF FILING February 2, 2018 at 8:00 a.m. (PST) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER J2451E TYPE OF RECRUITMENT DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY RESTRICTED TO PERMANENT EMPLOYEES OF THE LOS ANGELES COUNTY SHERIFF'S DEPARTMENT WHO HAVE SUCCESSFULLY COMPLETED THEIR INITIAL PROBATIONARY PERIOD WITH LOS ANGELES COUNTY AND MEET THE QUALIFYING REQUIREMENTS. NO OUT-OF-CLASS EXPERIENCE OR VERIFICATION OF EXPERIENCE LETTERS WILL BE ACCEPTED. Current employees in the unclassified service who meet the following criteria also qualify to participate in this exam: Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service. OR Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service by the last day of filing. WITHHOLD INFORMATION Permanent employees who have completed their initial probationary period and hold a qualifying payroll title may file for this examination if they are within six months of meeting the experience requirements by the last day of filing. However, the names of such employees will be WITHHELD from the certification list until the required experience is fully met. DEFINITION Receives requests for assistance and coordinates the dispatching of law enforcement, fire fighting, or rescue units via the operation of the Computer Assisted Dispatch (CAD) system. CLASSIFICATION STANDARDS: Positions allocable to this class receive technical and administrative supervision from a Supervising Public Response Dispatcher and are responsible for the operation of communications equipment in dispatching the proper unit to the scene of an emergency. Incumbents are distinguished from Public Response Dispatcher I by their responsibility for acting as lead dispatcher, providing one-on-one training to new dispatchers, and executing a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines. In addition to the knowledge and skills required to operate communications equipment, incumbents are required to exercise a thorough knowledge of the department's response procedures and exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel. Essential Job Functions Transmits and receives coded and conventional messages, including 911 calls, to and from Sheriff or Fire stations and administrative, investigative, and patrol units via voice, digital, and video, communication links. Receives and responds to requests for emergency services from the public via 911, electronically relayed from the Public Safety Answering Point (PSAP) centers or standard telephone system, and from other safety agencies. Uses the CAD system to determine the identity and availability of the nearest and appropriate law enforcement, fire, or rescue unit. Upon request of field units, selects and interrogates nationwide criminal justice data banks using a keyboard and video screen to obtain information on warrants, driver history, missing persons, vehicles, firearms, and miscellaneous property. Monitors, by radio, all emergency responses in progress and dispatches additional personnel and/or equipment as requested. Monitors automatic selection of transmitter and receiver sites and overrides as necessary. Operates keyboard-controlled telephone equipment that enables dispatchers to maintain cold line communications with public safety agencies, private safety agencies, and non-emergent agencies. Operates an encoder, which activates the Countywide paging system. Operates communications equipment in a mobile command post during emergency operations such as natural disasters or civil disorders, as required. Assists other police or fire departments by operating communications equipment during emergencies or at special functions, as required. Trains dispatcher personnel, as well as dispatchers from other agencies, in the operation of the communications console, as required. Requirements MINIMUM REQUIREMENTS One year of experience as a Communication Operator I, Sheriff, Fire Dispatcher I , or Public Response Dispatcher I in the service of the County of Los Angeles * . TYPEWRITING SKILL Ability to type at the rate of30 net words per minute. LICENSE A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS Physical ClassII -Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. SPECIAL REQUIREMENTS INFORMATION * To qualify, applicants must have held status as a Communication Operator I, Sheriff, Fire Dispatcher I, or Public Response Dispatcher I as evidenced by holding such payroll title. NO OUT-OF-CLASS EXPERIENCE WILL BE ACCEPTED. ** In order to receive credit for the required degree, you MUST include a legible copy of the official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application at the time of filing or within 15 calendar days from the date of filing the application. DESIRABLE QUALIFICATIONS Credit will be given to applicants who possess DESIRABLE qualifications and indicate so on their employment application at the time of filing. An Associate's degree or a Bachelor's degree from an accreditedcollege or university.** Additional Information EXAMINATION CONTENT This examination will consist of two (2) parts: Part I An evaluation of training and experience based on application information and desirable qualifications weighted 60%. Part II An Appraisal of Promotabilityweighted 40%. The Appraisal of Promotabilitywill evaluate work knowledge and skills, customer service, computer skills and attention to detail, dependability, and oral communication skills. CANDIDATES MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER. Notice of Non-Acceptance and Final Result letter will be mailed via USPS. Test scores cannot be given over the phone. ELIGIBILITY INFORMATION The names of candidates receiving a passing grade in the examination will be placed on the eligible register in the order of their score group for a period of six (6) months from the date of promulgation. Applications will processed on an as-received basis and promulgated to the eligible register accordingly. Nopersons may compete for this examination more than onceevery six (6) months. VACANCY INFORMATION The eligible register resultingfor this examination will be used to fill vacancies within the Los Angeles County Sheriff's Department, Communications and Fleet ManagementBureau. AVAILABLE SHIFT Any Shift APPOINTEES MUST BE WILLING TO WORK ANY SHIFT, INCLUDING EVENINGS, NIGHTS WEEKENDS, AND HOLIDAYS. APPLICATION AND FILING INFORMATION APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED. All applicants are required to submit a Standard County of Los Angeles Employment application and supplemental questionnaire ONLINE only. Resumes cannot be accepted in lieu of applications, although resumes and supporting documents may be uploaded as attachments to the online application. Fill out your application completely. Provide any relevant education, training, and experience in the spaces provided so we may evaluate your qualifications for the job. All information is subject to verification and applications may be rejected at any time during the selection process. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTIONREQUIREMENTS and you have completely filled out your application. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using this website. Your application and supplemental questionnaire must be submitted electronically by 5:00 p.m., PST, on the last day of filing. IMPORTANT NOTES: • Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. • FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. • Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . NOTE: Candidates who apply online must upload any required documents as attachments during application submission. If you are unable to attach required documents, you may fax the documents to (323) 415-2580 at the time of filing or within 15 calendar days from the date of filing the application. Please include your Name, the Exam Number, and the Exam Title on the faxed documents. SOCIAL SECURITY NUMBER : Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT LIBRARIES : For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. NO SHARING OF USER ID AND PASSWORD : All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 229-1621 Teletype Phone: (213) 626-0251 Department Contact Name: Professional Examinations Unit Department Contact Phone: (323) 526-5611 Department Contact Email: sheriffexamsunit@lasd.org Closing Date/Time:
County of San Mateo, CA
Redwood City, California, United States
Note: This recruitment schedule was amended on June 20, 2017 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The County of San Mateo Health System's Behavioral Health and Recovery Services Division is seeking well-qualified individuals for the position of Psychiatric Social Worker II /Marriage & Family Therapist II - Call Center. One position is for a BilingualSpanish Required Clinician and one is for a Spanish Speaking Preferred Clinician , to provide telephone screening of individuals requesting referrals for Mental Health and Alcohol and Other Drug services.TheseClinicians will answer live telephone calls; screen callers for insurance coverage and level of care for mental health and substance use treatment services; provide community resources and referrals; and determine appropriate referral disposition within Behavioral Health and Recovery Services (BHRS). The current vacancies are for two full- time PSW/MFT Clinicians,in the Behavioral Health and Recovery Services Access Call Center located in Belmont, CA, with a schedule of Monday - Friday from 8:00 a.m. - 5:00 p.m., with some flexibility. One must be bilingual Spanish. CurrentCalifornia license as a Clinical Social Worker (LCSW) orMarriage and Family Therapist (MFT) is required for these positions. NOTE :These positions do not provide hours towards licensure forLCSWor MFT. The BHRS Access Call Center is the point of entry for all individuals requesting referrals to Mental Health and/or Alcohol and Other Drug services within San Mateo County.The Clinician's primary responsibilities will include: Screening and triage for serious mental illness in adults; serious emotional disturbance in youth; mild to moderate versus severe mental health issues. Determination of appropriate level of treatment referralsfor substance use issues. Assessing callers for danger to self or others and collaboration with community providers and/or emergency services to initiate welfare checks of individuals at-risk in the community. Telephone assistance for callersin crisis; assessing for risk and safety and linkage to appropriate services. Referring callers to appropriate providers for treatment services. Providing excellent customer service to callers regarding mental health and alcohol and other drugs resources and referrals. The ideal candidate will possess: Experience conducting telephone screening, triage, and referral for individuals with mental illness and/or substance use disorders seeking treatment services. Ability to efficiently conduct screening by telephone in order to assess needs and make referrals in a timely manner. Ability to evaluate the degree of behavioral health issuesor emotional distress of callers. Ability to screen calls and provide consultation with community agencies, treatment providers and other community organizationsregarding issues affecting adults, children or adolescents with mental illness and/or alcohol and other drug issues ranging from mild to moderate to serious. Ability towork collaboratively within a multi-disciplinary system of care. Demonstrated experience providing excellent customer service to all callers; especiallycallersthat may be in crisis or suicidal. Knowledge of insurance coverage and benefits within San Mateo County including Medi-Cal, Medicare, Care Advantage, Healthy Kids, and Health Worx. Knowledge of Avatar Electronic Health Record system; and proficiency in Microsoft Office Suite. Excellent verbal and written communication skills. Fluency in Spanish is required for one of the positions. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Licensure/Certification: PSW-II - current California license as a Clinical Social Worker (LCSW). MFT II - current California license as a Marriage and Family Therapist (MFT). Some positions requirefluency in Spanish. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Master's degree in Social Work, Social Welfare or a closely related field. Knowledge of: Current philosophy, principles, and practices for services to clients with serious mental illness. Individual, group and family psychodynamics as they relate to adults or children. Psychological diagnostic methods and terminology. Personality development from infancy through adulthood. Human and health services systems in the County including private agencies and other community resources. Skill/Ability to: Provide treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse. Set realistic treatment goals and facilitate their attainment. Evaluate the degree of mental disability or emotional distress of patients/clients. Communicate effectively orally and in writing. Provide consultation and technical assistance to agencies, schools and other organizations. Work collectively within a multi-disciplinary team. Application/Examination Open and Promotional: Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form . The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.Candidates who pass the application screening will be invited to a panel interview(weight: 100%).] Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: CONTINUOUS First Round Application Screening: June 27, 2017 First Round Combined Panel/Department Interview: July 6, 2017 San Mateo County is an Equal Opportunity Employer HRContact: Carolyn Burns(060517) (Marriage & Family Therapist- G120/G040/G035/G121) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Oct 25, 2018
Full Time
Note: This recruitment schedule was amended on June 20, 2017 to extend the Final Filing Date. This recruitment has been changed to "Continuous." The County of San Mateo Health System's Behavioral Health and Recovery Services Division is seeking well-qualified individuals for the position of Psychiatric Social Worker II /Marriage & Family Therapist II - Call Center. One position is for a BilingualSpanish Required Clinician and one is for a Spanish Speaking Preferred Clinician , to provide telephone screening of individuals requesting referrals for Mental Health and Alcohol and Other Drug services.TheseClinicians will answer live telephone calls; screen callers for insurance coverage and level of care for mental health and substance use treatment services; provide community resources and referrals; and determine appropriate referral disposition within Behavioral Health and Recovery Services (BHRS). The current vacancies are for two full- time PSW/MFT Clinicians,in the Behavioral Health and Recovery Services Access Call Center located in Belmont, CA, with a schedule of Monday - Friday from 8:00 a.m. - 5:00 p.m., with some flexibility. One must be bilingual Spanish. CurrentCalifornia license as a Clinical Social Worker (LCSW) orMarriage and Family Therapist (MFT) is required for these positions. NOTE :These positions do not provide hours towards licensure forLCSWor MFT. The BHRS Access Call Center is the point of entry for all individuals requesting referrals to Mental Health and/or Alcohol and Other Drug services within San Mateo County.The Clinician's primary responsibilities will include: Screening and triage for serious mental illness in adults; serious emotional disturbance in youth; mild to moderate versus severe mental health issues. Determination of appropriate level of treatment referralsfor substance use issues. Assessing callers for danger to self or others and collaboration with community providers and/or emergency services to initiate welfare checks of individuals at-risk in the community. Telephone assistance for callersin crisis; assessing for risk and safety and linkage to appropriate services. Referring callers to appropriate providers for treatment services. Providing excellent customer service to callers regarding mental health and alcohol and other drugs resources and referrals. The ideal candidate will possess: Experience conducting telephone screening, triage, and referral for individuals with mental illness and/or substance use disorders seeking treatment services. Ability to efficiently conduct screening by telephone in order to assess needs and make referrals in a timely manner. Ability to evaluate the degree of behavioral health issuesor emotional distress of callers. Ability to screen calls and provide consultation with community agencies, treatment providers and other community organizationsregarding issues affecting adults, children or adolescents with mental illness and/or alcohol and other drug issues ranging from mild to moderate to serious. Ability towork collaboratively within a multi-disciplinary system of care. Demonstrated experience providing excellent customer service to all callers; especiallycallersthat may be in crisis or suicidal. Knowledge of insurance coverage and benefits within San Mateo County including Medi-Cal, Medicare, Care Advantage, Healthy Kids, and Health Worx. Knowledge of Avatar Electronic Health Record system; and proficiency in Microsoft Office Suite. Excellent verbal and written communication skills. Fluency in Spanish is required for one of the positions. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Licensure/Certification: PSW-II - current California license as a Clinical Social Worker (LCSW). MFT II - current California license as a Marriage and Family Therapist (MFT). Some positions requirefluency in Spanish. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: Master's degree in Social Work, Social Welfare or a closely related field. Knowledge of: Current philosophy, principles, and practices for services to clients with serious mental illness. Individual, group and family psychodynamics as they relate to adults or children. Psychological diagnostic methods and terminology. Personality development from infancy through adulthood. Human and health services systems in the County including private agencies and other community resources. Skill/Ability to: Provide treatment to adults, children or adolescents with various mental disabilities ranging from serious mental illness to dysfunctional behavior patterns, including victims of sexual or physical abuse. Set realistic treatment goals and facilitate their attainment. Evaluate the degree of mental disability or emotional distress of patients/clients. Communicate effectively orally and in writing. Provide consultation and technical assistance to agencies, schools and other organizations. Work collectively within a multi-disciplinary team. Application/Examination Open and Promotional: Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination.This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the San Mateo County Human Resources Department. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Anyone may apply. A supplemental application form must be submitted in addition to our regular employment application form . The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.Candidates who pass the application screening will be invited to a panel interview(weight: 100%).] Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification . All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org/ to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date. TENTATIVE RECRUITMENT SCHEDULE Final Filing Date: CONTINUOUS First Round Application Screening: June 27, 2017 First Round Combined Panel/Department Interview: July 6, 2017 San Mateo County is an Equal Opportunity Employer HRContact: Carolyn Burns(060517) (Marriage & Family Therapist- G120/G040/G035/G121) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to some excellent benefits*, including:
• A cash allowance of approximately $600 per month for full-time positions • An annual Staff Development/Wellness Benefit allowance up to $850 • Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments • Differential pay for evening and night shifts, ranging from 5.0% to 10.0% • Onsite workout facilities • Competitive vacation and sick leave accruals, 11 holidays per year • Significant County paid premium contribution to several health plan options • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits • Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60
Aug 20, 2018
Full Time
We offer expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to some excellent benefits*, including:
• A cash allowance of approximately $600 per month for full-time positions • An annual Staff Development/Wellness Benefit allowance up to $850 • Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments • Differential pay for evening and night shifts, ranging from 5.0% to 10.0% • Onsite workout facilities • Competitive vacation and sick leave accruals, 11 holidays per year • Significant County paid premium contribution to several health plan options • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits • Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60
City of Costa Mesa, CA
Costa Mesa, California, United States
Click here to read the job flyer. SALARY: Current: up to $70,608 annually (salary range: $52,680 - $70,608) Effective July 7, 2019: up to $72,552 annually (salary range: $54,132 - $72,552) Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. CLASS CHARACTERISTICS: This is the entry level position in the Communications Officer series. Incumbents of this class are trained in department policies, procedures and systems by higher level communications staff. An employee in this class must be knowledgeable of local government operations, police/fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior both orally and in writing. Work is reviewed by communications supervisors through observation, monitoring of operations, and review of records and reports. Note: This classification is covered by Agency Shop provisions which require that employees pay union dues or service fees as a condition of employment. Qualified religious exemptions can be accommodated. APPLICATION AND SELECTION PROCESS: Please click here to review a list of automatic background disqualifiers for this position. You must review this information before submitting an application. All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged. THE NEXT APPLICATION REVIEW DATES ARE: JANUARY 25th, 2019 and FEBRUARY 28th, 2019. Candidates are requested to provide specific information on their education and experience as it relates to the position. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process. The selection process may include, but is not limited to, the following components: written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: comprehensive background investigation, criminal history check (Live scan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen). ADDITIONAL APPLICATION INSTRUCTIONS FOR COMMUNICATIONS OFFICER: In addition to completing an online City application and supplemental questionnaire, applicants must also submit the following documents: A typing certificate (verifying a speed of 45 wpm corrected or better) must be submitted to the Human Resources Division. Please Click Here for typing certificate requirements and instructions. Proof of successfully passing the POST Entry-Level Dispatcher Selection Test Battery (written exam) with a total T-Score of 48 or higher within the last 12 months (copy of your scores on the issuing agency's letterhead). If you have not taken the test, you may sign up to the test at Golden West College. Please Click Here for more information. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. Note: this Certificate is not the same as the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. Applicants may be eligible to have the written exam waived. Applicants who have completed the POST Public Safety Dispatcher Basic Course must submit a copy of their Certificate of Completion. ** Please do not submit any other documents other than what is listed above (i.e., resume, etc.), as they will not be accepted or reviewed in the application process. Do not submit any documents until you have submitted your online application. The above documents(s) can be faxed, mailed, or personally delivered to: City of Costa Mesa Attn: Human Resources Division 77 Fair Drive P.O. Box 1200 Costa Mesa, CA 92628-1200 Fax (714) 754-4943 TO BE CONSIDERED, THE DOCUMENTS LISTED ABOVE MUST BE SUBMITTED TO THE HUMAN RESOURCES DIVISION BY THE NEXT APPLICATION REVIEW DATES JANUARY 25, 2019 OR FEBRUARY 28, 2019. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Closing Date/Time: Continuous
Nov 10, 2018
Full Time
Click here to read the job flyer. SALARY: Current: up to $70,608 annually (salary range: $52,680 - $70,608) Effective July 7, 2019: up to $72,552 annually (salary range: $54,132 - $72,552) Under general supervision, to perform skilled work in receiving incoming calls at the City's Communications Operations Center, including requests for police/fire protection services or information, and dispatching of necessary units and equipment for emergency service through the use of telephone, radio, or other communications equipment; and performs related duties as required. CLASS CHARACTERISTICS: This is the entry level position in the Communications Officer series. Incumbents of this class are trained in department policies, procedures and systems by higher level communications staff. An employee in this class must be knowledgeable of local government operations, police/fire protection system, and geographical layout of the City. Although work is performed within established policies and procedures, it requires exercise of sound judgment in emergency situations. Supervision and assignments are received from a superior both orally and in writing. Work is reviewed by communications supervisors through observation, monitoring of operations, and review of records and reports. Note: This classification is covered by Agency Shop provisions which require that employees pay union dues or service fees as a condition of employment. Qualified religious exemptions can be accommodated. APPLICATION AND SELECTION PROCESS: Please click here to review a list of automatic background disqualifiers for this position. You must review this information before submitting an application. All applicants must complete an online City application and supplemental questionnaire. This recruitment may close at any time without notice, therefore prompt application is encouraged. THE NEXT APPLICATION REVIEW DATES ARE: JANUARY 25th, 2019 and FEBRUARY 28th, 2019. Candidates are requested to provide specific information on their education and experience as it relates to the position. Based upon the information presented on the application, a limited number of candidates who possess qualifications most pertinent to the position will be invited to participate in the selection process. The selection process may include, but is not limited to, the following components: written examination or exercise, physical examination, practical exercise and interview evaluation. Please notify the Human Resources Division 72 hours in advance of the test date if you have a disability which requires accommodation for the testing process. All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process which may include, but is not limited to: comprehensive background investigation, criminal history check (Live scan fingerprint check), polygraph examination, post-offer psychological evaluation and post-offer medical evaluation (may include drug screen). ADDITIONAL APPLICATION INSTRUCTIONS FOR COMMUNICATIONS OFFICER: In addition to completing an online City application and supplemental questionnaire, applicants must also submit the following documents: A typing certificate (verifying a speed of 45 wpm corrected or better) must be submitted to the Human Resources Division. Please Click Here for typing certificate requirements and instructions. Proof of successfully passing the POST Entry-Level Dispatcher Selection Test Battery (written exam) with a total T-Score of 48 or higher within the last 12 months (copy of your scores on the issuing agency's letterhead). If you have not taken the test, you may sign up to the test at Golden West College. Please Click Here for more information. Applicants who are Peace Officer Standards and Training (POST) Certified must submit a copy of their Public Safety Dispatcher Certificate. Note: this Certificate is not the same as the one obtained from the POST Basic Course, rather it is awarded after completing probation as a full-time dispatcher at a POST participating agency. Applicants may be eligible to have the written exam waived. Applicants who have completed the POST Public Safety Dispatcher Basic Course must submit a copy of their Certificate of Completion. ** Please do not submit any other documents other than what is listed above (i.e., resume, etc.), as they will not be accepted or reviewed in the application process. Do not submit any documents until you have submitted your online application. The above documents(s) can be faxed, mailed, or personally delivered to: City of Costa Mesa Attn: Human Resources Division 77 Fair Drive P.O. Box 1200 Costa Mesa, CA 92628-1200 Fax (714) 754-4943 TO BE CONSIDERED, THE DOCUMENTS LISTED ABOVE MUST BE SUBMITTED TO THE HUMAN RESOURCES DIVISION BY THE NEXT APPLICATION REVIEW DATES JANUARY 25, 2019 OR FEBRUARY 28, 2019. Note: The provisions of this job bulletin do not constitute an expressed or implied contract. Any provisions contained within may be modified or revoked without notice. Closing Date/Time: Continuous
Description DETROIT FIRE DEPARTMENT COMMUNICATION DIVISION ASSISTANT FIRE DISPATCHERS The mission of the Detroit Fire Department is to provide a safe environment for our customers through public education, enforcement of fire codes, and deployment of efficient emergency response resources. This Communication Division is responsible for the receipt and transmission of all alarms of fire, as well as those for emergency medical service. In addition, this division is responsible and accountable for the operation, testing, and maintenance of the dispatch, telephone and radio communication systems. Under immediate supervision, dispatches Fire and EMS emergency response vehicles for public safety emergency services. Examples of Duties Dispatches emergency response vehicles to calls for service. Initiates requests for assistance from other agencies for emergency scene situations. Relays information to appropriate field supervisors and management personnel. Notifies hospitals of emergency transports to their facilities. Makes telephone notifications of major emergency situations. Engages in routine contacts with other divisions or sections of the department. Routes medical units' calls directly into hospital emergency rooms. Maintains log sheets. Operates standard office equipment. Receives and processes calls from employees of the department calling off duty. Enters emergency responses into the system. Checks on prior calls for service when requested. Minimum Qualifications High School Diploma or GED. One year of responsible work experience in emergency dispatching and/or performing other work in an emergency response capacity. LICENSE, CERTIFICATION AND OTHER SPECIAL REQUIREMENTS: Emergency Medical Dispatcher (EMD) Certification is preferred. Emergency Medical Technician (EMT) Certification is preferred. CPR Certification is preferred. Employees in this class will be required to operate a motor vehicle. Valid State of Michigan Driver License required. Supplemental Information SUBJECTS & WEIGHTS Computerized Exam / Written Exam 20% Typing Demonstration Exam 20% Audio Demonstration: 20% Evaluation of T.E.P: 20% Oral Appraisal 20% Domicile Credit: Up to 15 points (City of Detroit Residents must verify residency for the 12 months prior to application) Veterans' Preference Up to 15 points KNOWLEDGE OF : Office work, terms and equipment. Detroit streets and other City locations. SKILL IN : Utilizing keyboarding devices, data and voice communication devices. The use of Smartsheets. Multitasking. ABILITY TO : Write legibly, speak in a clear and distinct voice. Enter information using a keyboard, speak and listen simultaneously. Accurately transcribe brief written and verbal radio communication. Gather information related to medical or fire emergencies. Effectively and efficiently communicate orally and in writing. Accept responsibility and to work any assigned shift and overtime when required. Interact effectively with co-workers. Work various shift including Days, Afternoons & Midnights. Learn public safety emergency codes and priorities. Work in an emergency response environment. DISTINGUISHING CHARACTERISTICS : Required to have a hearing test at a City authorized medical facility. Work is performed in an open office environment at a designated work station. Work involves receiving a high volume of emergency requests for service. Employees in this class have frequent contact with Emergency Service Operators (911), police dispatchers, the news media, and alarm companies. Employees in this classification often work under stressful conditions. Employees must be able to perform multiple functions simultaneously which includes reading and writing standard English text and to effectively orally communicate in stressful situations in the English language as well as to repeat the exact emergency message received. PLEASE ATTACH AN UPDATED RESUME AND ANY CERTIFICATIONS WITH YOUR APPLICATION INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position. The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Closing Date/Time: 11/15/2018 12:00 AM Eastern
Nov 07, 2018
Full Time
Description DETROIT FIRE DEPARTMENT COMMUNICATION DIVISION ASSISTANT FIRE DISPATCHERS The mission of the Detroit Fire Department is to provide a safe environment for our customers through public education, enforcement of fire codes, and deployment of efficient emergency response resources. This Communication Division is responsible for the receipt and transmission of all alarms of fire, as well as those for emergency medical service. In addition, this division is responsible and accountable for the operation, testing, and maintenance of the dispatch, telephone and radio communication systems. Under immediate supervision, dispatches Fire and EMS emergency response vehicles for public safety emergency services. Examples of Duties Dispatches emergency response vehicles to calls for service. Initiates requests for assistance from other agencies for emergency scene situations. Relays information to appropriate field supervisors and management personnel. Notifies hospitals of emergency transports to their facilities. Makes telephone notifications of major emergency situations. Engages in routine contacts with other divisions or sections of the department. Routes medical units' calls directly into hospital emergency rooms. Maintains log sheets. Operates standard office equipment. Receives and processes calls from employees of the department calling off duty. Enters emergency responses into the system. Checks on prior calls for service when requested. Minimum Qualifications High School Diploma or GED. One year of responsible work experience in emergency dispatching and/or performing other work in an emergency response capacity. LICENSE, CERTIFICATION AND OTHER SPECIAL REQUIREMENTS: Emergency Medical Dispatcher (EMD) Certification is preferred. Emergency Medical Technician (EMT) Certification is preferred. CPR Certification is preferred. Employees in this class will be required to operate a motor vehicle. Valid State of Michigan Driver License required. Supplemental Information SUBJECTS & WEIGHTS Computerized Exam / Written Exam 20% Typing Demonstration Exam 20% Audio Demonstration: 20% Evaluation of T.E.P: 20% Oral Appraisal 20% Domicile Credit: Up to 15 points (City of Detroit Residents must verify residency for the 12 months prior to application) Veterans' Preference Up to 15 points KNOWLEDGE OF : Office work, terms and equipment. Detroit streets and other City locations. SKILL IN : Utilizing keyboarding devices, data and voice communication devices. The use of Smartsheets. Multitasking. ABILITY TO : Write legibly, speak in a clear and distinct voice. Enter information using a keyboard, speak and listen simultaneously. Accurately transcribe brief written and verbal radio communication. Gather information related to medical or fire emergencies. Effectively and efficiently communicate orally and in writing. Accept responsibility and to work any assigned shift and overtime when required. Interact effectively with co-workers. Work various shift including Days, Afternoons & Midnights. Learn public safety emergency codes and priorities. Work in an emergency response environment. DISTINGUISHING CHARACTERISTICS : Required to have a hearing test at a City authorized medical facility. Work is performed in an open office environment at a designated work station. Work involves receiving a high volume of emergency requests for service. Employees in this class have frequent contact with Emergency Service Operators (911), police dispatchers, the news media, and alarm companies. Employees in this classification often work under stressful conditions. Employees must be able to perform multiple functions simultaneously which includes reading and writing standard English text and to effectively orally communicate in stressful situations in the English language as well as to repeat the exact emergency message received. PLEASE ATTACH AN UPDATED RESUME AND ANY CERTIFICATIONS WITH YOUR APPLICATION INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position. The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position. Closing Date/Time: 11/15/2018 12:00 AM Eastern
County of San Mateo, CA
Redwood City, California, United States
Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day. The County of San Mateo PublicSafety Dispatch is immediately looking tofill several 911Dispatcher I positions. 911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire and ambulance services. In addition, incumbents are expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Dispatcher II. 911 Dispatcher I candidates will demonstrate the proven ability to work in a fast paced environment while performing multiple crucialtasks simultaneously. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such,at aminimum, Dispatchers require completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read,interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interprettext/data on electronic screen or computer printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(08212018) (911 Communications Dispatcher I/V050) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Oct 25, 2018
Full Time
Feel a sense of pride and fulfillment every day! Are you seeking a challenging, yet rewarding and gratifying career that's more than just a job? The County of San Mateo invites you to begin a career in which your commitment and outstanding contributions will add significant value to public safety every day. The County of San Mateo PublicSafety Dispatch is immediately looking tofill several 911Dispatcher I positions. 911 Dispatchers perform more routine duties of radio dispatch for law enforcement, fire and ambulance services. In addition, incumbents are expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Dispatcher II. 911 Dispatcher I candidates will demonstrate the proven ability to work in a fast paced environment while performing multiple crucialtasks simultaneously. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such,at aminimum, Dispatchers require completion of the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application. For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. Test results from other training organizations will be accepted so long as they meet the California Peace Officer Standards & Training (POST) requirements for public safety dispatching. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read,interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interprettext/data on electronic screen or computer printouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of 52 within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(08212018) (911 Communications Dispatcher I/V050) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
County of San Mateo, CA
Redwood City, California, United States
Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? Our center dispatches for police, fire and medical and includes aprogressive in-house training program, team based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs. In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center. The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies Ability to utilize available resources NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a call taker, communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level Communications Dispatcher I or Calltaker. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within San Mateo County. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set ofcircumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination Anyone may apply. Thorough and detailed responses to the supplementalquestions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. Candidates who receive a passing score in the T&E evaluation will beinvited to adepartmental interview. Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a departmental hiring interview, background investigation, psychological evaluation, polygraph test, and medical examination . Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to: http://jobs.smcgov.org to apply. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(09142018) (Communications Dispatcher II - V048) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Oct 25, 2018
Full Time
Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers! If you are currently an experienced public safety dispatcher, we want you! ****************************************************************** THIS IS NOT AN ENTRY LEVEL POSITION. Applicants must have current experience as a public safety dispatcher. ****************************************************************** What makes us the best? Our center dispatches for police, fire and medical and includes aprogressive in-house training program, team based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs. In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center. The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. The Ideal Candidate will have: Knowledge of Computer Aided Dispatch (CAD) operation. Knowledge of basic computer use in a business office and Communications Center environment Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies Ability to utilize available resources NOTE : The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime. Qualifications Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a call taker, communications dispatcher or related position with a public safety agency within the last three years. A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level Communications Dispatcher I or Calltaker. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Public safety entities who provide emergency services within San Mateo County. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Operate various types of communications equipment including public safety telephone and data terminals and other related technologies. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Prioritize and determine an appropriate course of action based on a given set ofcircumstances. Perform multiple tasks simultaneously. Listen, understand and relay information via radio, telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps. Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations. Other Requirements: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict Drug Use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Application/Examination Anyone may apply. Thorough and detailed responses to the supplementalquestions must be submitted in addition to the standard San Mateo County employment application. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of a scored relevant Training and Experience (T&E) evaluation (weight: 100%) based solely on the candidates' responses to the supplemental questions. Candidates who receive a passing score in the T&E evaluation will beinvited to adepartmental interview. Because of this screening process, all applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process. Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. Subsequent phases of the selection process include a departmental hiring interview, background investigation, psychological evaluation, polygraph test, and medical examination . Qualified applicants will be notified of the date, time and place of the tests. Applicants must participate at their own expense. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply Online" button above or below. If you are not on the County's website, please go to: http://jobs.smcgov.org to apply. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(09142018) (Communications Dispatcher II - V048) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
City of Santa Monica
Santa Monica, California, United States
Job Summary Plans, manages and supervises all communication and automation functions of a joint public safety communications center. Oversees the day to day operations of the center including calls for service, radio and computer aided dispatch of both police and fire units, and computerized communication and record management systems. This position is eligible for a signing bonus of up to 10% of base salary. The classification specification is pending Personnel Board Approval. Major Duties Plans, directs and manages Public Safety Communications Center activities and personnel; reviews work through subordinate supervisors. Ensures the flow of and quality of work. Supervises, trains and evaluates subordinate staff; selects, assigns and schedules staff, including subordinate supervisors; administers appropriate disciplinary processes in accordance with policies and procedures. Serves as a member of the division's management team in problem solving, decision making and strategic planning for the future. Provides subject matter expertise on strategic emergency communications in large emergency incidents and special events. Oversees the implementation of goals, objectives, strategies and performance measures; compiles and analyzes data related to performance measures; coordinates and implements policies and procedures; provides technical expertise for difficult dispatch problems. Maintains updated knowledge of automation and communication systems and developments of local, state and federal computerized management information systems. Advises Department management on matters concerning Fire/Police communications and automation systems. Interprets applicable federal, state and local laws and regulations; monitors and reviews activities to ensure efficient and effective utilization of resources while conforming to requirements; ensures the appropriate confidentiality of communications related records. Inspects personnel and equipment and coordinates special investigations on departmental problems. Prepares and maintains correspondence, logs and files, as well as comprehensive reports and/or proposals including those that may be mandated by local, state and federal agencies. Ensures all Public Safety Dispatchers meet training requirements including POST, Emergency Medical Dispatching and other requirements set forth by the State. Oversees and monitors a variety of dispatch equipment; works with other City staff to ensure systems are working properly. Participates in the preparation and administration of the annual budget; identifies staffing and equipment needs; may research, pursue or manage grants. Develops and monitors Quality Assurance indicators related to Public Safety Communications Center activities. Drafts and implements operating procedures and improvements to the communication system. Minimum Qualifications Knowledge, Abilities and Skills : Knowledge of : Operations, services and activities of a modern public safety communications center. Communications equipment including radio systems, 911 systems and computer aided dispatch (CAD) systems. Policies and procedures relating to Police and Fire communication systems. Principles of supervision, training and performance evaluation. Statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability. Principles and practices of effective customer service. Office procedures, methods and equipment including computers and applicable software applications. Ability to : Select, train and evaluate staff. Work cooperatively with other departments, City officials, and outside agencies. Operate radio systems, 911 systems and computer aided dispatch (CAD) system. Effectively supervise, organize and review the work of subordinates. Establish and maintain smooth and effective working relationships. Create and foster teamwork environment and a positive working environment. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Establish priority of emergency situations. Prepare clear and concise reports. Understand, interpret and apply general and specific administrative and departmental policies and procedures and regulations. Communicate clearly and concisely, both orally and in writing. Participate in the preparation and administration of assigned budgets. Provide effective customer service. Skill in : Supervising staff and interacting effectively with others. Operational analysis. Using a personal computer and applicable software applications. Reading, writing and communicating at an appropriate level. Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Communications, Computer Applications, Business or Public Administration or a closely related field. Additional recent, related work experience may substitute for up to two years of the required education on a year-for-year basis (one year of additional related work experience is equal to completion of 30 units). Four years of recent, increasingly responsible public safety communications experience in a combined fire/police emergency communications environment, or a combination of experience in police and fire emergency communications environments, with specific emphasis in the areas of Computer Aided Dispatch, Records Management Systems, Management Information Systems and Emergency Dispatch Function. At least two years of the recent, paid work experience must have included supervisory responsibilities. Successful completion of the City of Santa Monica's Management and Supervisory Academy may substitute for one year of supervisory experience. Supervisory experience in a combined police/fire communications environment is highly desirable. Licenses and Certificates : Possession of a valid Class C driver license. Must obtain and thereafter maintain a POST basic Public Safety Dispatcher certification within twelve months from date of hire. Possession of a valid Emergency Medical Dispatch Manager certificate within twelve months from date of hire. NOTE: Applicants for Public Safety Dispatch Administrator must pass an extensive background investigation. Selection Process An on-line City application and required supplemental questions must be completed for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Testing will consist of the following: Oral Interview: 100% NOTE: Oral Interviews are tentatively scheduled for the week of December 10, 2018 . BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations can decline to use a promotional list, in which case a promotional list will not be established for this position. Closing Date/Time: 11/16/2018 5:00 PM Pacific
Oct 24, 2018
Full Time
Job Summary Plans, manages and supervises all communication and automation functions of a joint public safety communications center. Oversees the day to day operations of the center including calls for service, radio and computer aided dispatch of both police and fire units, and computerized communication and record management systems. This position is eligible for a signing bonus of up to 10% of base salary. The classification specification is pending Personnel Board Approval. Major Duties Plans, directs and manages Public Safety Communications Center activities and personnel; reviews work through subordinate supervisors. Ensures the flow of and quality of work. Supervises, trains and evaluates subordinate staff; selects, assigns and schedules staff, including subordinate supervisors; administers appropriate disciplinary processes in accordance with policies and procedures. Serves as a member of the division's management team in problem solving, decision making and strategic planning for the future. Provides subject matter expertise on strategic emergency communications in large emergency incidents and special events. Oversees the implementation of goals, objectives, strategies and performance measures; compiles and analyzes data related to performance measures; coordinates and implements policies and procedures; provides technical expertise for difficult dispatch problems. Maintains updated knowledge of automation and communication systems and developments of local, state and federal computerized management information systems. Advises Department management on matters concerning Fire/Police communications and automation systems. Interprets applicable federal, state and local laws and regulations; monitors and reviews activities to ensure efficient and effective utilization of resources while conforming to requirements; ensures the appropriate confidentiality of communications related records. Inspects personnel and equipment and coordinates special investigations on departmental problems. Prepares and maintains correspondence, logs and files, as well as comprehensive reports and/or proposals including those that may be mandated by local, state and federal agencies. Ensures all Public Safety Dispatchers meet training requirements including POST, Emergency Medical Dispatching and other requirements set forth by the State. Oversees and monitors a variety of dispatch equipment; works with other City staff to ensure systems are working properly. Participates in the preparation and administration of the annual budget; identifies staffing and equipment needs; may research, pursue or manage grants. Develops and monitors Quality Assurance indicators related to Public Safety Communications Center activities. Drafts and implements operating procedures and improvements to the communication system. Minimum Qualifications Knowledge, Abilities and Skills : Knowledge of : Operations, services and activities of a modern public safety communications center. Communications equipment including radio systems, 911 systems and computer aided dispatch (CAD) systems. Policies and procedures relating to Police and Fire communication systems. Principles of supervision, training and performance evaluation. Statutory and decisional law relating to confidentiality of records and legal requirements for training and civil liability. Principles and practices of effective customer service. Office procedures, methods and equipment including computers and applicable software applications. Ability to : Select, train and evaluate staff. Work cooperatively with other departments, City officials, and outside agencies. Operate radio systems, 911 systems and computer aided dispatch (CAD) system. Effectively supervise, organize and review the work of subordinates. Establish and maintain smooth and effective working relationships. Create and foster teamwork environment and a positive working environment. Work under pressure, exercise good judgment and make sound decisions in emergency situations. Establish priority of emergency situations. Prepare clear and concise reports. Understand, interpret and apply general and specific administrative and departmental policies and procedures and regulations. Communicate clearly and concisely, both orally and in writing. Participate in the preparation and administration of assigned budgets. Provide effective customer service. Skill in : Supervising staff and interacting effectively with others. Operational analysis. Using a personal computer and applicable software applications. Reading, writing and communicating at an appropriate level. Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Communications, Computer Applications, Business or Public Administration or a closely related field. Additional recent, related work experience may substitute for up to two years of the required education on a year-for-year basis (one year of additional related work experience is equal to completion of 30 units). Four years of recent, increasingly responsible public safety communications experience in a combined fire/police emergency communications environment, or a combination of experience in police and fire emergency communications environments, with specific emphasis in the areas of Computer Aided Dispatch, Records Management Systems, Management Information Systems and Emergency Dispatch Function. At least two years of the recent, paid work experience must have included supervisory responsibilities. Successful completion of the City of Santa Monica's Management and Supervisory Academy may substitute for one year of supervisory experience. Supervisory experience in a combined police/fire communications environment is highly desirable. Licenses and Certificates : Possession of a valid Class C driver license. Must obtain and thereafter maintain a POST basic Public Safety Dispatcher certification within twelve months from date of hire. Possession of a valid Emergency Medical Dispatch Manager certificate within twelve months from date of hire. NOTE: Applicants for Public Safety Dispatch Administrator must pass an extensive background investigation. Selection Process An on-line City application and required supplemental questions must be completed for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Testing will consist of the following: Oral Interview: 100% NOTE: Oral Interviews are tentatively scheduled for the week of December 10, 2018 . BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations can decline to use a promotional list, in which case a promotional list will not be established for this position. Closing Date/Time: 11/16/2018 5:00 PM Pacific
City of Chico, CA
Chico, California, United States
Position Information This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, Valid and current (dated within one year) typing certificate attached - 45 NET WPM. Candidates who hold a current (dated within the last year) T-score of 47, or higher, are encouraged to submit their T-score information along with their application. Valid and current T-scores will exempt candidates from the written examination. This is a continuous recruitment, until further notice. Job Description Definition: Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;* Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation. Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching. Additional Requirement : Possession of a valid California Driver License. Desired Qualifications: Experience/Education : Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher I level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
Oct 23, 2018
Full Time
Position Information This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, Valid and current (dated within one year) typing certificate attached - 45 NET WPM. Candidates who hold a current (dated within the last year) T-score of 47, or higher, are encouraged to submit their T-score information along with their application. Valid and current T-scores will exempt candidates from the written examination. This is a continuous recruitment, until further notice. Job Description Definition: Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; Enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment;* Process a wide variety of public safety records, files, logs, reports, and forms;* Operate office equipment; Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation. Ability to : Type a minimum of 45 words per minute; learn to operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; learn and use standard broadcasting procedures and rules; learn and correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by one year of experience in clerical or public safety dispatching. Additional Requirement : Possession of a valid California Driver License. Desired Qualifications: Experience/Education : Experience in dealing with difficult or distressed individuals is desirable. Unless a position is permanently allocated to a Public Safety Dispatcher I level due to the nature of the work, employee may be promoted, pursuant to the flexibly staffed nature of the classification series, to the Public Safety Dispatcher II level as responsibility and experience increases. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
City of Pleasanton
Pleasanton, California, United States
ANNOUNCES EMPLOYMENT OPPORTUNITY FOR Per Diem Police Dispatcher Experience Required Part-Time, Temporary: $35.35 - $42.98 per hour 960 hours per year max Filing Deadline: Continuous Please apply online at: cityofpleasantonca.gov THE COMMUNITY One of Northern California's premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. TO BE CONSIDERED If you are interested in this outstanding career opportunity, please consider submitting your application supplemental questionnaire and typing certificate through our online application process at www.cityofpleasantonca.gov. Applications are also available at the Human Resources Department, City of Pleasanton, 123 Main Street, Pleasanton, CA 94566. Typing certifications more than one year old will not be considered. Certifications may be obtained by a temporary employment agency or online. Incomplete applications will not be considered. Faxes will not be accepted. Candidates will receive all communications by email regarding the recruitment process, which includes, but is not limited to, application status, testing dates, and interview scheduling. If you require an alternate means of communications, please contact Human Resources, (925) 931-5048. SELECTION PROCESS The qualifications of each applicant, as set forth in the employment application, will be reviewed. The most qualified candidates will be invited to participate in an interview process, which may include certain practical and written exercises intended to assess the candidates' ability to perform certain duties of the position. COMPENSATION AND BENEFITS • $35.35 - $42.98 per hour • No benefits The Position This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Per Diem Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. • Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action. • Dispatching Police Department units and, as necessary, Public Works units. • Taking police reports and processing requests for routine information received in person and by telephone or radio. • Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records. • As necessary, assisting in the processing and transport of prisoners which includes the performance of matron duties. • Operates a variety of equipment including typewriter, word processor and computer terminals and assists in the training of new personnel. The ideal candidate for Per Diem Police Dispatcher will be a seasoned professional in emergency dispatch and will possess: • At least two years public safety dispatching experience. • High school graduate, or GED equivalent. • A valid California driver's license. • The ability to complete the Basic POST Dispatcher training within one year of appointment. • Ability to type 35wpm net of errors. (Typing certificate is required at the time of application. Please see the "To Be Considered" section for details.) • The skill to respond correctly, calmly and quickly under emergency conditions. • The ability to retain and recall information read and visually observed. • The ability to communicate clearly and precisely. • The ability to work rotating shifts that include weekends and holidays. Typical Duties The Pleasanton Police Department's mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our City. Organizational Values • PROFESSIONALISM As individuals and as an organization, we place high value on honesty, and adhere to the standards embodied by the Law Enforcement Code of Ethics. • COMMITMENT As an organization, we will devote our full energy and resources to fulfill our department's mission. • PARTNERSHIPS We will work in conjunction with our community to identify needs and devise strategies for crime prevention and problem solving. • RESPONSIVENESS We will address the needs and concerns brought forth by the community and our organization. • SAFETY We will pro actively provide police services through a balance of traditional and contemporary law enforcement practices to enhance the quality of life in our community. The Department The Ideal Candidate Closing Date/Time: Continuous
Sep 30, 2018
Full Time
ANNOUNCES EMPLOYMENT OPPORTUNITY FOR Per Diem Police Dispatcher Experience Required Part-Time, Temporary: $35.35 - $42.98 per hour 960 hours per year max Filing Deadline: Continuous Please apply online at: cityofpleasantonca.gov THE COMMUNITY One of Northern California's premier residential and business communities, Pleasanton is well regarded as an attractive and friendly city with a strong heritage, active and involved residents, a wide variety of services, well planned business areas, a historic downtown and well-cared for homes in family oriented neighborhoods. TO BE CONSIDERED If you are interested in this outstanding career opportunity, please consider submitting your application supplemental questionnaire and typing certificate through our online application process at www.cityofpleasantonca.gov. Applications are also available at the Human Resources Department, City of Pleasanton, 123 Main Street, Pleasanton, CA 94566. Typing certifications more than one year old will not be considered. Certifications may be obtained by a temporary employment agency or online. Incomplete applications will not be considered. Faxes will not be accepted. Candidates will receive all communications by email regarding the recruitment process, which includes, but is not limited to, application status, testing dates, and interview scheduling. If you require an alternate means of communications, please contact Human Resources, (925) 931-5048. SELECTION PROCESS The qualifications of each applicant, as set forth in the employment application, will be reviewed. The most qualified candidates will be invited to participate in an interview process, which may include certain practical and written exercises intended to assess the candidates' ability to perform certain duties of the position. COMPENSATION AND BENEFITS • $35.35 - $42.98 per hour • No benefits The Position This position performs a variety of duties in connection with the dispatch of Police Department units, Public Works units as necessary, and the maintenance of police records. The Per Diem Police Dispatcher position makes independent judgments in emergency situations, deals with the public in sensitive situations, and performs skilled typing and related clerical work, often of a confidential nature. • Answering emergency and non-emergency telephones and conducting interviews with callers to determine the nature of the call, priority and appropriate response and/or action. • Dispatching Police Department units and, as necessary, Public Works units. • Taking police reports and processing requests for routine information received in person and by telephone or radio. • Performing a variety of clerical duties including: typing, confirming warrants, taking reports from citizens, fingerprinting, and processing applicable reports and records. • As necessary, assisting in the processing and transport of prisoners which includes the performance of matron duties. • Operates a variety of equipment including typewriter, word processor and computer terminals and assists in the training of new personnel. The ideal candidate for Per Diem Police Dispatcher will be a seasoned professional in emergency dispatch and will possess: • At least two years public safety dispatching experience. • High school graduate, or GED equivalent. • A valid California driver's license. • The ability to complete the Basic POST Dispatcher training within one year of appointment. • Ability to type 35wpm net of errors. (Typing certificate is required at the time of application. Please see the "To Be Considered" section for details.) • The skill to respond correctly, calmly and quickly under emergency conditions. • The ability to retain and recall information read and visually observed. • The ability to communicate clearly and precisely. • The ability to work rotating shifts that include weekends and holidays. Typical Duties The Pleasanton Police Department's mission is to work in collaboration with our community to protect life and property, while enhancing the quality of life in our city. This shall be accomplished through the creative use of resources, community education and involvement, and interactive problem solving. We will strive to maintain trust, understanding, and mutual respect within our department and our City. Organizational Values • PROFESSIONALISM As individuals and as an organization, we place high value on honesty, and adhere to the standards embodied by the Law Enforcement Code of Ethics. • COMMITMENT As an organization, we will devote our full energy and resources to fulfill our department's mission. • PARTNERSHIPS We will work in conjunction with our community to identify needs and devise strategies for crime prevention and problem solving. • RESPONSIVENESS We will address the needs and concerns brought forth by the community and our organization. • SAFETY We will pro actively provide police services through a balance of traditional and contemporary law enforcement practices to enhance the quality of life in our community. The Department The Ideal Candidate Closing Date/Time: Continuous
LAWA Business & Jobs Resource Center
Los Angeles, California, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Sep 29, 2018
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
City of Fremont, CA
Fremont, California, United States
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Sep 06, 2018
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatcher Lateral. A lateral candidate must be currently employed and have completed probation as a Dispatcher with law enforcement experience. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and can be completed online. Visit our website to learn more about what is unique about Fremont's communication center, http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
City of Fremont, CA
Fremont, California, United States
Description The City of Fremont is seeking a full-time Telecommunications System Engineer Job Announcement This position is open until filled with a first review date of March 21, 2018. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Closing Date/Time: Continuous
Sep 06, 2018
Full Time
Description The City of Fremont is seeking a full-time Telecommunications System Engineer Job Announcement This position is open until filled with a first review date of March 21, 2018. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. Closing Date/Time: Continuous
City of Galveston, TX
Galveston, Texas, United States
Job Description Under limited supervision, supervises staff within the emergency services call center regarding emergency service calls for law enforcement, fire and emergency management assistance. Plans, prioritizes and assigns tasks and projects; monitors work; develops staff skills and evaluates performance; provides technical guidance, assistance and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans and assures required deadlines are met; reviews and verifies the accuracy and efficiency of work activities. Prepares comprehensive technical training materials; schedules classes for trainers and trainees. Participates in the development, preparation and implementation of operations policies, rules and procedures. Maintains payroll and staff records; contacts vendors or service providers regarding equipment issues; orders materials and supplies for the center. Maintains dispatch logs, voice recordings and CAD records; ensures all validations are completed on all TCIC/NCIC entries. Minimum Qualifications: High School diploma or equivalent; AND five years of experience, including two years of supervisory experience, in dispatch operations; OR an equivalent combination of education and experience. Required Certifications: Tele-Communicator, Basic TCIC/NCIC Instructor, TCIC, and NCIC. A valid Texas Driver’s License is required. Closing Date/Time: February 28, 2019 at 11:59 PM CST
Aug 03, 2018
Full Time
Job Description Under limited supervision, supervises staff within the emergency services call center regarding emergency service calls for law enforcement, fire and emergency management assistance. Plans, prioritizes and assigns tasks and projects; monitors work; develops staff skills and evaluates performance; provides technical guidance, assistance and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans and assures required deadlines are met; reviews and verifies the accuracy and efficiency of work activities. Prepares comprehensive technical training materials; schedules classes for trainers and trainees. Participates in the development, preparation and implementation of operations policies, rules and procedures. Maintains payroll and staff records; contacts vendors or service providers regarding equipment issues; orders materials and supplies for the center. Maintains dispatch logs, voice recordings and CAD records; ensures all validations are completed on all TCIC/NCIC entries. Minimum Qualifications: High School diploma or equivalent; AND five years of experience, including two years of supervisory experience, in dispatch operations; OR an equivalent combination of education and experience. Required Certifications: Tele-Communicator, Basic TCIC/NCIC Instructor, TCIC, and NCIC. A valid Texas Driver’s License is required. Closing Date/Time: February 28, 2019 at 11:59 PM CST
LAWA Business & Jobs Resource Center
Los Angeles, California, United States
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
Mar 30, 2018
Communicate flight release and fuel load information to appropriate operations personnel. Monitor flight activity on computer display and assign flights to be serviced. Enter fueling information into system when required. Support fueling operation by calling extra staff as needed and coordinating with other company dispatchers. Liaison with airline regarding fueling concerns Maintain lines of communication with line operations and air carriers through the use of two-way radios. Coordinate operations with the airline Maintain flight logs and update flight schedules. Handle phone traffic. Is able to meet the Station's attendance standards Requirements Qualifications High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Excellent verbal and interpersonal skills. Possess/maintain a valid driver's license and other government required identification/seals or authorizations. Previous experience preferred Able to routinely lift/move/push 70 lbs. Must pass pre-employment drug test.
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
Jul 20, 2018
Full Time
GILA COUNTY SHERIFF'S OFFICE JOB ANNOUNCEMENT 1400 E. ASH STREET, GLOBE, AZ 85501 PURPOSE OF THE JOB The purpose of this position is to respond to emergency and non-emergency calls for law enforcement, fire, and emergency services in compliance with county procedures to assure the safety of law enforcement officers, emergency services personnel, and the public. SUPERVISORY RESPONSIBILITIES This position does not supervise other employees. ESSENTIAL DUTIES AND RESPONSIBILITIES TIME SPENT • Answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; dispatches emergency responders; relays pertinent information to law enforcement and emergency services personnel in a concise, organized and understandable manner. 20% • Enters and validates stolen vehicles and property; validates license plates and identities of missing and wanted persons. 20% • Enters calls for service in Computer Aided Dispatch (CAD) System. 20% • Monitors and maintains status of patrol units and coordinates ambulances and helicopters. 10% • Operates emergency radio for Police, Fire, EMS, Probation, and other emergency responders contacts, Border Patrol Response Rescue Team, Forest Service Search and Rescue, and the Public Works Department when necessary. 10% • Runs confidential criminal histories; booking pawn and prisoner information for officers and detectives; enters warrant entry and orders of protection. 10% • Coordinates mutual aid as required; updates agencies that provide emergency response assistance. 10% • Performs other duties as assigned BUDGET RESPONSIBILITIES This position has no responsibility over any types of budget. PROJECT RESPONSIBILITIES This position does not have PROJECT RESPONSIBILITIES. ORAL COMMUNICATION DUTIES This position trains colleagues; explains County procedures; responds to public inquiries; participates in meetings; and negotiates or persuades. Incumbents in this position may be required to speak with the media, occasionally. WRITTEN COMMUNICATION DUTIES This position creates or edits documents, procedures, emails, press releases, and reports. INTERACTIONS WITH THE GENERAL PUBLIC Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person. INTERACTIONS SPECIFICALLY WITH CUSTOMERS Always (More than 85% in a year) DEPARTMENT: SHERIFF'S OFFICE POSITION: 911 RADIO DISPATCHER LOCATION: GLOBE JOB CODE: OPEN CLOSING DATE: HIRING ROSTER ANNUAL SALARY: $34,227-$47,062 DOE MINIMUM EDUCATION REQUIRED High School Diploma or GED MINIMUM YEARS OF DIRECTLY RELATED EXPERIENCE REQUIRED Six (6) months to one (1) year public safety dispatching experience; or equivalent combination of education, training and experience. PROFESSIONAL CREDENTIALS REQUIRED ACJIS TOC (terminal operator certification) KNOWLEDGE REQUIRED Telecommunication technology, public safety & security, law enforcement, public safety regulations, First Responders' Protocols. SKILLS REQUIRED Active learning, active listening, analytical thinking, negotiating, problem recognition, problem solving, multi-tasking, typing and Data Entry. ABILITIES REQUIRED Fully and quickly comprehend spoken words, make sense of multiple data, find directions and current locations, multi-task, maintain mental response and quickness, maintain oratory ability under stressful situations. PHYSICAL DEMANDS • Constantly sits to complete report, operate computers, operate special equipment, complete a program, attend to reception areas, perform watchmen duties, and sits to attend to other duties. • Rarely requires dexterity for peacekeeping tools, and special machines; constantly requires dexterity for keyboard operation, and dexterity for special gadgets. • Incumbents in this position may be required to rarely intervene, walk to and from work sites, bend, stoop, crawl, kneel, and twist. • Occasionally lifts work-related materials of up to 10 lbs. in weight. WORK ENVIRONMENT Work is performed in high call volume emergency dispatch office environment, where there is little opportunity for physical movement. The incumbent must remain alert and responsive while observing computer display screen for uninterrupted periods of time. Incumbents may be subject to extended work periods without relief during high call volume time and during stressful situations. SAFETY RISK EXPOSURE Incumbents in this position are generally not exposed to safety risk. On rare occasions, incumbents in this position may become exposed to occasional telephone verbal abuse by customers or citizens, physical danger, mechanical hazards, chemical hazards, electrical hazards, bloodborne pathogen, communicable diseases, fire hazards, explosives, respiratory hazards, extreme temperature, noise and vibration, and wetness and humidity. PROTECTIVE GEAR & SAFETY MANUALS Incumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department. CONSEQUENCES OF ERROR Potential errors can have legal ramifications, loss of funding, loss of organization's credibility. NOTICE: APPLICANTS MAY BE REQUIRED TO FURNISH, AT THEIR OWN EXPENSE, DOCUMENTARY PROOF OF EDUCATIONS, CERTIFICATION, REGISTRATION, LICENSE OR ANY OTHER PROOF OF COMPETENCY AS REQUIRED IN THE OFFICIAL CLASSIFICATION DESCRIPTION OR ANNOUNCEMENT AND MAY BE REQUIRED TO UNDERGO PHYSICAL, PSYCHOLOGICAL AND/OR BACKGROUND INVESTIGATIONS AS A CONTINUING CONDITION OF EMPLOYMENT. FURTHER, APPLICANTS FOR POSITIONS REQUIRING OPERATION OF A COUNTY OR PERSONAL VEHICLE ON OFFICIAL BUSINESS MUST POSSESS AND MAINTAIN COUNTY OR PERSONAL VEHICLE OPERATORS LICENSE. GILA COUNTY DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, SEX, RELIGION, AGE OR DISABILITY, AND FAMILIAL STATUS IN EMPLOYMENT OR THE PROVISIONS OF SERVICE. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. Closing Date/Time: HIRING ROSTER
Town of Collierville
500 Poplar View Parkway, Collierville, TN, USA
Special application required. Must obtain application from Human Resources personnel or download the application from the website. Incomplete application will not be processed.
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
Jun 07, 2018
Full Time
Special application required. Must obtain application from Human Resources personnel or download the application from the website. Incomplete application will not be processed.
This is specialized technical, telecommunications work in receiving and transmitting radio, telephone, and computer messages concerning crimes, as well as police, fire and other emergencies, in the operation of a console in the Town’s emergency public safety dispatching center.
Town of Oro Valley, AZ
Oro Valley, Arizona, United States
POSITION SUMMARY Oro Valley Police Department (OVPD)is accepting applications for Lateral Police Dispatchers. Interested applicants are encouraged to complete an on-line application. Qualified applicants will be contacted and asked to complete a separate background packet. If you have any specific questions about the position or the process please contact Dean Nesbitt at 520-229-4953. First review of applications on July 2, 2018. To be considered a Lateral Police Dispatcher you must: Currently be employed as a Police Dispatcher and have two years of continuous police dispatching experience. ACJIS certification or ability to complete one within 6 months. Desirable qualifications are Spillman CAD experience and Vesta E911 Phone System experience. Also offered as part of the lateral position is 40 hours of vacation and 40 hours of sick time. DISQUALIFICATION STANDARDS 1. Participation in any serious crime, or any behavior, which OVPD, in its sole discretion, deems serious or inappropriate. 2.Any misdemeanor conviction involving narcotics, drugs, marijuana which OVPD in its sole discretion deems serious, excessive or inappropriate. 3.Since the age of 18, not have been convicted of domestic violence. 4.Any illegal use of opiate narcotics, hallucinogens, and/or other dangerous drugs (Includes LSD, PCP, Peyote, Mescaline, Codeine, heroin, morphine, opium, psilocybin, cocaine, hash, speed, "X" or Ecstasy, barbiturates, etc.)which OVPD in its sole discretion deems serious, excessive or inappropriate. 5.Any history of disregard for traffic laws with such frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway. 6.Negligence in maintaining financial responsibility. 7.Failure to follow Application & Background instructions. This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. The position of Police Dispatcher requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. The position of Police Dispatcher requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility. ESSENTIAL FUNCTIONS Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems; Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies; Monitors and coordinates police unit activity and assignments via police radio frequencies; Maintains status and locations of public safety personnel; Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment; Creates and maintains automated or manual logs of public safety communications activity; Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes; Enters and maintains files for persons or property pending apprehension/recovery; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties; Keeps informed of departmental regulations, policies and procedures; May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of applicable Town, state and Federal statutes, rules, ordinances, codes, regulations governing dispatching. Knowledge of Town and Department policies and procedures. Knowledge of law enforcement records keeping activities and techniques. Skill in operating computers and related communication equipment utilizing a variety of software and operating systems/applications. Skill in quick decision making and correcting emergency situations. Skill in assessing, analyzing, identifying and implementing solutions to complex problems. Skill in oral and written communication. Skill in establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS A high school diploma or equivalent. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in an indoor environment. Directions for Applying Please make sure your application is complete by filling in the education and work experience sections of the application. Applications are reviewed as they are received. Job posting will remain open until a sufficient number of applicants have met the minimum requirements and have been scheduled for interviews. If you meet the minimum requirements, submit a completed Town of Oro Valley application which can be supplemented with a resume and cover letter. If you experience any difficulties submitting your application please call 1-855-524-5627 for customer support. Closing Date/Time: Continuous
Aug 26, 2018
Full Time
POSITION SUMMARY Oro Valley Police Department (OVPD)is accepting applications for Lateral Police Dispatchers. Interested applicants are encouraged to complete an on-line application. Qualified applicants will be contacted and asked to complete a separate background packet. If you have any specific questions about the position or the process please contact Dean Nesbitt at 520-229-4953. First review of applications on July 2, 2018. To be considered a Lateral Police Dispatcher you must: Currently be employed as a Police Dispatcher and have two years of continuous police dispatching experience. ACJIS certification or ability to complete one within 6 months. Desirable qualifications are Spillman CAD experience and Vesta E911 Phone System experience. Also offered as part of the lateral position is 40 hours of vacation and 40 hours of sick time. DISQUALIFICATION STANDARDS 1. Participation in any serious crime, or any behavior, which OVPD, in its sole discretion, deems serious or inappropriate. 2.Any misdemeanor conviction involving narcotics, drugs, marijuana which OVPD in its sole discretion deems serious, excessive or inappropriate. 3.Since the age of 18, not have been convicted of domestic violence. 4.Any illegal use of opiate narcotics, hallucinogens, and/or other dangerous drugs (Includes LSD, PCP, Peyote, Mescaline, Codeine, heroin, morphine, opium, psilocybin, cocaine, hash, speed, "X" or Ecstasy, barbiturates, etc.)which OVPD in its sole discretion deems serious, excessive or inappropriate. 5.Any history of disregard for traffic laws with such frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway. 6.Negligence in maintaining financial responsibility. 7.Failure to follow Application & Background instructions. This position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. The position of Police Dispatcher requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management. The position of Police Dispatcher requires rotating shift assignments and overtime in accordance with maintaining a fully operational 24 hour facility. ESSENTIAL FUNCTIONS Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems; Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies; Monitors and coordinates police unit activity and assignments via police radio frequencies; Maintains status and locations of public safety personnel; Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment; Creates and maintains automated or manual logs of public safety communications activity; Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes; Enters and maintains files for persons or property pending apprehension/recovery; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties; Keeps informed of departmental regulations, policies and procedures; May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees. ESSENTIAL KNOWLEDGE AND SKILLS: Knowledge of applicable Town, state and Federal statutes, rules, ordinances, codes, regulations governing dispatching. Knowledge of Town and Department policies and procedures. Knowledge of law enforcement records keeping activities and techniques. Skill in operating computers and related communication equipment utilizing a variety of software and operating systems/applications. Skill in quick decision making and correcting emergency situations. Skill in assessing, analyzing, identifying and implementing solutions to complex problems. Skill in oral and written communication. Skill in establishing and maintaining effective working relationships. MINIMUM QUALIFICATIONS A high school diploma or equivalent. ENVIRONMENTAL FACTORS AND WORKING CONDITIONS Work is performed in an indoor environment. Directions for Applying Please make sure your application is complete by filling in the education and work experience sections of the application. Applications are reviewed as they are received. Job posting will remain open until a sufficient number of applicants have met the minimum requirements and have been scheduled for interviews. If you meet the minimum requirements, submit a completed Town of Oro Valley application which can be supplemented with a resume and cover letter. If you experience any difficulties submitting your application please call 1-855-524-5627 for customer support. Closing Date/Time: Continuous
LAWA Business & Jobs Resource Center
Los Angeles, California, United States
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.
Aug 06, 2018
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Previous airport and/or customer service experience preferred. 3. Previous radio / phone dispatch experience desirable. 4. Previous supervisory experience preferred. 5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management). 6. Must be 18 years of age or older. 7. Must have a reliable telephone and transportation number. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Posses the tact to deal with all levels of situations, client representatives, employees and the public. 3. Ability to work from verbal and written instructions. 4. Ability to communicate in English clearly and concisely verbally and in written form. 5. Must be detail-oriented and perform with minimal supervision. 6. Must be able to handle multiple situations simultaneously. 7. Must have excellent radio/telephone skills. 8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift. 9. Must be able to lift, carry and/or hold up to 75 lbs. 10. Must pass pre-employment and random drug test. 11. Must complete a criminal background check. 12. Must meet necessary requirements to obtain a security sensitive identification badge. 13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Must be familiar with and abide by all Client/company regulations. 2. Work with Client Special Services Representatives to ensure all requests for services are met. 3. Pull assignments or work orders from computer, as needed. 4. Do all reports accurately and in a timely manner. 5. Must be familiar with all FAA/ TSA/Airline/Company regulations. 6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 7. Escalate issues to operations Manager Immediately. 8. Deal courteously and tactfully with fellow employees and passengers if necessary. 9. Communicate effectively with fellow employees. 10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location. 11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs. 12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner. 13. Maintain and distribute radios (where applicable). 14. Always complete the appropriate documentation and reports in thorough and timely manner. 15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs. 16. Provide general information and directions to passengers. 17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner. 18. Attend meetings and inservices as required. 19. Utilize appropriate communications channels and maintain records, reports and files as required. 20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible. 21. Identification badges must always be visible. 22. Adhere to company policies and procedures and participate in achievement of company objectives. 23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 24. Perform other duties as requested.
City of Huntington Beach, CA
Huntington Beach, California, United States
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Sep 07, 2018
Full Time
This posting is for applicants who already possess a Peace Officer Standards and Training ( POST) Public Safety Dispatcher Certificate AND are currently working (or have worked in the last 24 months) as a public safety dispatcher in a California law enforcement agency, having completed two (2) years of employment . DUTIES SUMMARY The fundamental reason for the existence of this classification is to receive and transmit information in the Police Communications Center via telephone, radio calls, written and coded information using a computer aided dispatch system (CADS). DISTINGUISHING CHARACTERISTICS This position is assigned to the Police Communications Center, which is a 24-hour, seven-days-per-week operation, requiring shift coverage. Incumbents must work assigned shift and must be proficient at multi-tasking. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees. Examples of Essential Duties Under immediate supervision, operates a computer aided dispatch system to send police units in response to emergency calls and other public service needs; determines priorities of all calls and prioritizes responses when police units are needed in a number of situations which exceed available units; evaluates situations to determine appropriate units to dispatch based on availability, priority and location of units; dispatches backup units if appraisal of situation suggests the need for such support or is requested by officers; with the aid of detailed maps may direct the police units to locations; obtains required information in discussion with emergency caller; uses Orange County radio system in dispatching units; performs complaint writer function which requires receiving telephone and radio calls and typing information including codes into the CADS to create a call for service; monitors Police Building entrances on audio and visual security systems to prevent unauthorized entrance; transfers emergency information to other agencies based on information extracted from the caller; performs other related duties as assigned. Communication Operators receive and record calls on the Public Safety Computer system, dispatch police units to emergency and public service calls. There is a high premium placed on the accuracy and speed of information gathering and maturity in decision making of employees in the Communications Center. Cooperative work relationships are essential. The preceding duties have been provided as examples of the essential types of work performed within this job classification. City Council/Administration at its discretion, may add, modify, change or rescind work assignments as needed. Typical Qualifications Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: Knowledge of : During probation the following knowledge must be acquired: codes, practices and procedures used to transmit information to units in the field and locations of streets and buildings. Ability to : Ability to understand complex instructions which are presented orally or in writing; read street maps and quickly find locations; quickly evaluate an emergency situation and develop logical working solutions; keep up with fast pace of incoming calls and transmitted information; successfully perform multi-tasking duties; speak clearly and confidently; gain cooperation and cooperate with others; apply procedures for handling unique problems; exercise good judgment with memory for details; recognize and keep information confidential; be reliable and dependable; read, comprehend, interpret and utilize instructions, manuals and other materials applicable to this area; work all assigned shifts, including weekends and holidays; provide quality customer service. Education: High School Diploma or equivalent. POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice). A copy of the certificate must be attached to your on-line application. ( Please Note: This is not the 120-hour Basic Public Safety Dispatch Course Certificate) Experience : Must be currently working, or have worked in the last 24 months , as a public safety dispatcher in a California law enforcement agency AND have completed two (2) years of employment, including successful completion of the probationary period. Must be available to work ALL assigned shifts, weekends and holidays; Pass comprehensive background investigation and psychological examination. Must type 40 words per minute (net) . A typing certificate, as described below, must be turned in before or at the simulation exam. APPLICATION AND SELECTION PROCEDURE: An official on-line application must be completed in its entirety . Incomplete applications will not be accepted. Applications must be received on-line by the closing date and time. Late applications will not be accepted. A copy of your POST Public Safety Dispatcher Certificate (issued by the State of California, Department of Justice) MUST BE ATTACHED TO THE APPLICATION. Applications without this documentation will not be considered. Certificates of Completion issued by a Dispatcher Academy is unacceptable. A typing certificate must be attached to this application or turned in before or at the simulation exam. Specific instructions regarding acceptable certificates are listed below. NOTE : Certifications issued through an internet service will NOT be accepted. All applications will be closely reviewed for relevant experience, education, and training. The top candidates best meeting the City's needs will be invited to a CritiCall simulation examination (Pass/Fail) . Not all candidates meeting the minimum requirements will necessarily be invited to test. Successful candidates will be invited to an oral interview (weighted 100%), Candidates successfully completing both the simulation and oral exam will be placed on an employment eligible list from which hires may be made. The employment eligible list is valid for up to one year, unless exhausted sooner. Candidates considered for hire must undergo a comprehensive background investigation, which includes (but is not limited to) LiveScan fingerprinting, polygraph exam, credit check, reference/employer checks, DOJ and FBI checks, etc. Upon a conditional offer of employment, a pre-placement medical evaluation and drug screening must be completed with acceptable results. Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification. Our primary means of communication with applicants/candidates is sent via email; therefore, please include a valid email address on your application. TYPING CERTIFICATIONS : 1. Candidates must provide proof of required typing skill of 40 wpm net (gross minus number of errors). We will accept typing certificates issued within the last 12 months, from an employment or other public agency. Typing Certificates must be presented before or at check-in for the simulation examination. 2. Certificates must be on official letterhead from the agency and must include a phone number and name of contact person in order to verify information. ( NOTE: Certifications issued through an internet service will NOT be accepted). You may take the test at any agency meeting this criteria. The following locations may also be used. Please call for appointment and costs. HUNTINGTON BEACH ADULT SCHOOL 17231 Gothard Street Huntington Beach, CA 92647 714-842-4227 FOCUS EMPLOYMENT INC. 10055 Slater Ave., Suite 216 Fountain Valley, CA 92708 (714) 848-6129 Physical Tasks & Environmental Conditions See Physical task questionnaires. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. SPECIAL CONDITIONS Public Employee Disaster Service Worker : In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. COMMON DISQUALIFIERS Please review the following common disqualifiers. If any items listed pertain to you, you will be automatically disqualified in the background investigation. You may, at this time want to screen yourself and withdraw prior to starting the recruitment process. Illegal use or possession of drugs The following examples of illegal drug use or possession will be considered automatic disqualifiers for applicants, with no exceptions: Any adult use or possession of a drug classified as a hallucinogenic within three years prior to application for employment. Any adult use or possession of marijuana within one year prior to application for employment. Any other illegal adult use or possession of a drug not mentioned above (including cocaine) within three years prior to application for employment. Any illegal adult use or possession of a drug while employed in any law enforcement capacity, military police, or as a student enrolled in college accredited courses related to the criminal justice field. Any adult manufacture or cultivation of a drug or illegal substance. Failure to divulge to the Department any information about personal illegal use or possession of drugs. Any drug test of the applicant, during the course of the hiring process, where illegal drugs are detected. The following examples of illegal drug use or possession will be considered in relationship to the overall background of that individual and may result in disqualification: Any illegal use or possession of a drug as a juvenile. Any illegal adult use or possession of a drug that does not meet the criteria of the automatic disqualifiers specified above (e.g., marijuana use longer than one year ago or cocaine use longer than three years.) Any illegal or unauthorized use of prescription medications. Motor Vehicle Operations Receipt of three or more moving violations (or any single violation of a potential life threatening violation, such as reckless driving, speed contest, suspect of a pursuit, etc.) within three years prior to application. Moving violations for which there is a factual finding of innocence shall not be included. Involvement as a driver in two or more chargeable (at fault) collisions within three years prior to date of application. A conviction for driving under the influence of alcohol and/or drugs within three years prior to application or any two convictions for driving under the influence of alcohol and/or drugs. Arrests Conviction of any criminal offense classified as a misdemeanor under California law within three years prior to application. Conviction for two or more misdemeanor offenses under California law as an adult. Conviction of any offense classified as a misdemeanor under California law while employed as a peace officer (including military police officers.) Admission(s) of having committed any act amounting to a felony (including felony-misdemeanor offenses) under California law, as an adult, within five years prior to application or while employed as a peace officer (including military police officers.) Admission(s) of administrative conviction of any act while employed as a peace officer (including military police officers) involving lying, falsification of any official report or document, or theft. Admission(s) of any act of domestic violence as defined by law, committed as an adult. Admission(s) of any criminal act, whether misdemeanor or felony, committed against children including but not limited to: molesting or annoying children, child abduction, child abuse, lewd and lascivious acts with a child, or indecent exposure. Acts of consensual unlawful intercourse accomplished between two minors shall not be included, unless more than four years difference in age existed at the time of the acts. Having any outstanding warrant of arrest at the time of application. Conviction of a felony under Federal or California Law. Integrity Any material misstatement of fact or significant admission/omission during the application or background process may be disqualifying, including inconsistent statements made during the initial background interview (Personal History Statement or Supplemental Questionnaire) or polygraph examination or discrepancies between this background investigation and other investigations conducted by other law enforcement agencies. Any forgery, alteration, or intentional omission of material facts on an official employment application document or sustained episodes of academic cheating. Tattoos Employees shall not display any tattoos, body art, brand, scarification or mutilation while on-duty or when wearing any part of the Police uniform. All visible tattoos, body art, brands, scarification or mutilation shall be covered by an approved uniform or by wearing a skin patch of neutral tone. This policy also does not apply to Police Recruits while they are attending a Police Academy or participating in Academy sponsored functions. The policy will apply to Police Recruits while they are performing any official duty, in uniform, outside of the Police Academy. Body Art Body piercing or alteration to any area of the body visible in any authorized uniform or attire that is a deviation from normal anatomical features and which is not medically required is prohibited. Such body alteration includes, but is not limited to: Tongue splitting or piercing. The complete or transdermal implantation of any material other than hair replacement. Abnormal shaping of the ears, eyes, nose or teeth. Branding or scarification. Work Traits Having been disciplined by any employer (including military) as an adult for abuse of leave, gross insubordination, dereliction of duty, or persistent failure to follow established policies and regulations. Having been involuntarily dismissed (for any reason other than layoff) from two or more employers as an adult. Having held more than seven paid positions with different employers within the past four years, or more than 15 paid positions with different employers in the past ten years (excluding military). Students who attend school away from their permanent legal residence may be excused from this requirement. Having undergone personal bankruptcy more than once, having current financial obligations for which legal judgments have not been satisfied, currently having wages garnished, or any other history of financial instability. Uttering any epithet derogatory of another person's race, religion, gender, national origin or sexual orientation. Having been disciplined by any employer as an adult for fighting in the workplace.
Sacramento County, CA
Sacramento, CA, United States
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/20/18, 10/19/18, 1/18/19, 4/19/19 Level 1: $3,182.46 - $3,868.00/month Level 2 - Range A: $3,614.00 - $4,393.50/month Level 2 - Range B: $3,906.33 - $4,748.52/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate or Credentials Screening Panel exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email.Notices can also be accessed in their governmentjobs.com inbox.Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Call (916) 874-5627 and you will be provided with a recorded message, accessible 24 hours a day. Closing Date/Time: Continuous
Oct 03, 2018
The Position This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 7/20/18, 10/19/18, 1/18/19, 4/19/19 Level 1: $3,182.46 - $3,868.00/month Level 2 - Range A: $3,614.00 - $4,393.50/month Level 2 - Range B: $3,906.33 - $4,748.52/month Under supervision, Communications/Operations Dispatchers perform a variety of communications dispatch functions; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching medical, fire, law enforcement, county, or other appropriate personnel and equipment in accordance with established regulations and procedures; and receive routine calls and transmit information to field units and/or route calls to proper bureau or detail for action. The Communications/Operations Dispatcher is a single class with two salary levels. Positions in this class are flexibly staffed, and the level at which appointments are made is at the discretion of the appointing authority. The Communications/Operations Dispatcher (Level I) is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine communication dispatch functions. Incumbents perform tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. At the discretion of the appointing authority, incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Communications/Operations Dispatcher (Level II) is the journey level in this class series. Under general supervision, incumbents perform a variety of increasingly responsible and difficult communication dispatch duties. This is the targeted competency and performance level of all Communications/Operations Dispatchers, and incumbents are technically proficient in performing their assigned duties. The Communications/Operations Dispatcher (Level II) has a Range A and Range B. Communications/Operations Dispatcher (Level II - Range B) is reserved exclusively for those positions that the appointing authority designates as "shift leaders" with the accompanying duties of such designation. The Communications/Operations Dispatcher (Level II - Range B), assumes lead worker responsibilities; leads, plans, schedules, and oversees the work of Communications/Operations Dispatchers (Level I/II); analyzes situations and adopts effective courses of action while at the same time performing non-supervisory work that is usually of the same kind and level as that of employees at Range A. Examples of Knowledge and Abilities Knowledge of Office procedures, methods, and equipment used within a communications center including computers and applicable software applications, multi-channel radios, telephone communication consoles/switches with multiple lines and other communications equipment Radio codes Rules, regulations, and dispatch procedures related to non-emergency and emergency/trouble service calls Map reading for major streets, highways and districts in City/County Federal communication rules and regulations Report writing techniques for basic report preparation English usage, spelling, grammar, and punctuation Ability to Operate a computer aided dispatch system, multi-channel radio and/or telephone, and other communications equipment Learn and perform the principles and techniques of radio communication Communicate clearly and concisely, both verbally and in writing Respond quickly and calmly to emergency and other stressful situations Prioritize, plan, coordinate and organize simultaneous incidents and assignments Receive and transmit information accurately Notify and dispatch to multiple agencies quickly Maintain tact and self-control when dealing with difficult/irate people and those in stressful situations Learn geography of County/City areas; read and locate main geographical reference points Follow written and verbal directions, policies, and procedures Work with frequent interruptions Memorize numbers and locations Develop and maintain cooperative, effective working relationships with others Employment Qualifications Minimum Qualifications Six months of full time, paid experience in radio dispatching, operating a telephone switchboard, call director, or communication equipment such as radio transmitter and receiver or radiotelephone; involving extensive public contact while receiving, recording and transmitting messages. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Physical Requirements: Positions in this class require the incumbent to: Have sufficient hearing to perform all the required duties. Have sufficient color vision to perform all the required duties. Good hand/eye coordination and finger dexterity. Work in a confined environment. Wear head-sets that restrict physical movement in the work area. Sit and view video displays for extended periods of time. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions: Some positions in this class require the incumbent to: Work weekends, holidays, and shift assignments. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate or Credentials Screening Panel exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email.Notices can also be accessed in their governmentjobs.com inbox.Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Call (916) 874-5627 and you will be provided with a recorded message, accessible 24 hours a day. Closing Date/Time: Continuous
Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $34.81/Hr.* ($72,652/Yr.), approximately $600/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR
Nov 05, 2018
Full Time
Position Information The Sheriff's Office seeksexperienced, emergencylaw enforcement dispatchers. Come to beautiful Sonoma County and become a Communication Dispatcher II! In addition to starting salary up to $34.81/Hr.* ($72,652/Yr.), approximately $600/Mo., and opportunities for shift differential pay,this position offers a generous benefits package thatincludes wellness and professional development funds. Candidates with English/Spanish bilingual skills are encouraged to apply! In the Sonoma County Sheriff's Office, Communications Dispatcher II's receive requests for assistance from law enforcement personnel and the public. They dispatch, coordinate, and direct emergency manpower and equipment as needed, and perform relatedfiling and record keeping duties. In our 24/7 environment,Dispatcher's must have the flexibility to work all shifts (day, swing, grave), and overtime is required. This full, working-level positionin theDispatcher job series isfor individuals who have completed a year of law enforcement, emergency dispatch experience with a city, county, state, or federal agency. Possession of a California Commission of Peace Officer Standards and Training (POST) Public Safety Dispatcher's Certificate is highly desired. Working in theSonoma County Sheriff's Office as a Dispatcher Serving the community since 1850, the Sheriff's Office employs over 650 employees to protect and secure the half-million residents within the 1,768 square miles of Sonoma County. Supporting safety and emergency situations is an exciting and challenging opportunity forthe type of person that thrives in a fast paced environment. You can be confident that a career with the Sonoma County Sheriff's Office will be anything but monotonous. Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, theability to help others during the times when they most need the support,and get to have the satisfying feeling that comes from hearingyour colleaguesconfirm, "We have the suspectin custody." To learn more aboutthis assignment, and how we serve the community, please visit the Sonoma County Sheriff's Office website . Choose Sonoma County Weoffer expansive opportunities for growth and development, theability to be a part of a challenging and rewarding work environment thatprovides continuous training and education, and the satisfaction of knowing that you are working to betterour communities. You can alsolook forward to some excellent benefits*, including: A cash allowance of approximately $600 per month for full-time positions An annual Staff Development/Wellness Benefit allowance up to $850 Bilingual premium payof $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments Differential pay forevening andnight shifts, ranging from 5.0% to 10.0% Onsite workout facilities Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment Significant County paid premium contribution to several health plan options County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits Retirement is fully integrated with Social Security. With the recent pension reform, new employees as defined and eligible will receive a 2.5% at 67 formula, or for those individuals who meet certain criteria, including establishing reciprocity eligibility pursuant to PEPRA, will receive 3% at 60 *Salary is negotiable. Benefits described herein do not represent a contract and may be changed without notice. Additional information can foundin the Sonoma County Law EnforcementAssociation's Memorandum Of Understanding (SCLEA MOU) .Bilingual positions require English and Spanish skills at either the basic (conversational) or fluent (reading, writing, and conversational) level. A bilingual examination will be conducted prior to employment to confirm level of skill. The bilingual premium pay begins upon the assignment of a bilingual caseload. When you join the County of Sonoma, you'll have the freedom to explore the beauty of our county -its picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and a wide variety of entertainment and cultural activities. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about the community. The Civil Service title for this position is Communications Dispatcher II. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D, and one year of dispatch experience in a law enforcement setting comparable to Communications Dispatcher I. Special requirement: Within one year of employment, and as a condition of probation, employees in this classification must obtain a P.O.S.T. Public Safety Dispatcher's Certificate, as awarded by the State of California, Commission on Police Officers Standards and Training (P.O.S.T.). Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Working knowledge of: streets, roads, major buildings, and geography of Sonoma County; functions of the Sheriff'sOffice and other public safety agencies; applicable rules, regulations, and procedures including those of the Federal Communications Commission and their application; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities, and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment. Ability to: accurately dispatch, coordinate and direct public safety equipment and personnel; speak clearly and concisely in English; operate communications equipment; operate a keyboard; react quickly, efficiently and calmly in an emergency situation, and to adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; interpret rules and regulations to others; understand and follow complex written and oral instructions; keep records; and work shift schedule, including nights, weekends, and holidays. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting-a-Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. Supplemental Questionnaire Responses Are Required The supplemental questionnaire is a critical component of your employment application. Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application and Supplemental Questionnaire Appraisal (Weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND PROCESS Being part of the Sheriff's Office and being expected to keep the public safe requires a thorough background investigation process. This process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc. Polygraphs, drug tests, and medical, and physical examinations are also part of this process. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline, and we encourage you to stay patient and interested in this great career opportunity while this process is taking place. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Please read the Sheriff's Office Pre-Employment Drug Use Guidelines for further information. HOW TO APPLY Applications are accepted on-line at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Please view the County's Equal Employment Opportunity Policy for further information. HR Analyst: CG HR Technician: RR
LAWA Business & Jobs Resource Center
Los Angeles, California, United States
Overview JBT Airport Services, a division of JBT Corporation, is a dedicated provider of maintenance and operations services to airlines and airports throughout North America. We provide 24/7/365 support for gate systems, ground support equipment, baggage systems, and facility maintenance. No other airport service provider offers a wider array of technical know-how than JBT Airport Services. Our long history and pioneering legacy directly results from the collaborative efforts of a culturally diverse group of people working across the globe. Whether you're an experienced professional or a well-qualified graduate, we offer exceptional opportunities to build your career. Responsibilities SCOPE OF RESPONSIBILITY: Acts as the interface between Customer and the JBT Staff. Coordinates operational events (system shutdown/major repairs) through daily roster, passdown briefing, one on one meetings and EBis. Direct JBT BHS personel during operations events to resolve issues as quickly as possible and mitigate impact to Delta and Delta customers. Develops and performs training programs to ensure compliance with regulatory agencies and Delta requirements (ie:Bag hygiend, etc). Provide and assist with necessary information/expertise regarding the BHS and operational events. Audits and analyzes daily roster and EBis reports to optimize BHS reliability and improve services. Coordinates operations with Safety Coordinator to ensure compliance and training goals are attained. Participates in Special Projects ad directed by Management. Processes and forwards Delta's requests for facility repairs in Maximo (entry data only) Perform other duties as assigned or needed. PHYSICAL DEMANDS: While performing the duties of a Control Room Coordinator, the employee is regularly required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. WORK ENVIRONMENT: The work environment is similar to airport operation with vehicular traffic. The employee regularly works near moving mechanical parts. The employee is occasionally exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, cold, and vibration. The noise level in the work environment is usually loud. Qualifications POSITION REQUIREMENTS: High School diploma or GED equivalent Valid Driver's License Logistics/transportation/Airline industry exposure is a plus General maintenance trade experience Spreadsheet/database software knowledge Proficiency in Microsoft Word and Excel Strong group leadership EBis and Maximo software knowledge is a plus Excellent communication and interpersonal skills Customer service experience a plus Ability to be badged to work in secure areas of an airport Ability to work 1 st , 2 nd , or 3 rd shift including weekends and holidays AN EQUAL OPPORTUNITY EMPLOYER It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org . You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.
Oct 18, 2018
Overview JBT Airport Services, a division of JBT Corporation, is a dedicated provider of maintenance and operations services to airlines and airports throughout North America. We provide 24/7/365 support for gate systems, ground support equipment, baggage systems, and facility maintenance. No other airport service provider offers a wider array of technical know-how than JBT Airport Services. Our long history and pioneering legacy directly results from the collaborative efforts of a culturally diverse group of people working across the globe. Whether you're an experienced professional or a well-qualified graduate, we offer exceptional opportunities to build your career. Responsibilities SCOPE OF RESPONSIBILITY: Acts as the interface between Customer and the JBT Staff. Coordinates operational events (system shutdown/major repairs) through daily roster, passdown briefing, one on one meetings and EBis. Direct JBT BHS personel during operations events to resolve issues as quickly as possible and mitigate impact to Delta and Delta customers. Develops and performs training programs to ensure compliance with regulatory agencies and Delta requirements (ie:Bag hygiend, etc). Provide and assist with necessary information/expertise regarding the BHS and operational events. Audits and analyzes daily roster and EBis reports to optimize BHS reliability and improve services. Coordinates operations with Safety Coordinator to ensure compliance and training goals are attained. Participates in Special Projects ad directed by Management. Processes and forwards Delta's requests for facility repairs in Maximo (entry data only) Perform other duties as assigned or needed. PHYSICAL DEMANDS: While performing the duties of a Control Room Coordinator, the employee is regularly required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close proximity vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or fell objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. WORK ENVIRONMENT: The work environment is similar to airport operation with vehicular traffic. The employee regularly works near moving mechanical parts. The employee is occasionally exposed to outside weather conditions, fumes or airborne particles, toxic or caustic chemicals, cold, and vibration. The noise level in the work environment is usually loud. Qualifications POSITION REQUIREMENTS: High School diploma or GED equivalent Valid Driver's License Logistics/transportation/Airline industry exposure is a plus General maintenance trade experience Spreadsheet/database software knowledge Proficiency in Microsoft Word and Excel Strong group leadership EBis and Maximo software knowledge is a plus Excellent communication and interpersonal skills Customer service experience a plus Ability to be badged to work in secure areas of an airport Ability to work 1 st , 2 nd , or 3 rd shift including weekends and holidays AN EQUAL OPPORTUNITY EMPLOYER It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org . You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.
City of Brentwood, CA
Brentwood, California, United States
Position Information The Brentwood Police Department is seeking highly motivated individuals who are eager to work in a city and department that prides itself on professionalism and community support. The Brentwood Police Department is a progressive agency that provides its dispatchers with the best equipment, training, and tools necessary to do the job. The Brentwood Police Department has a long successful history of hiring employees who are seeking a better balance between work and family. This is an at-will, on call, part time, temporary position, has no guarantee of hours and will not work over 1,000 hours per fiscal year.If you are also interested in a fulltime career opportunity please also apply to the current opening for Police Dispatcher II. For more information please see the job description here. Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade, and Experience: One year of full time clerical experience involving heavy public contact while performing multiple tasks and two years of full time experience as a Police Dispatcher with a law enforcement agency equivalent to the City of Brentwood's Police Dispatcher I. License/Certificate: • Possession of a California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate at time of hire. •Possession of a typing certificate verifying the ability to accurately type a minimum of 45 wpm. Other Requirements: •Must be at least eighteen (18) years of age. •Must be able to pass a comprehensive law enforcement background check. Application Process Applicants must submit the following: City of Brentwood Employment Application Postmarks, faxes and incomplete applications will not be accepted. Your application must be filled out completely online. Resumes may also be submitted but it is not a substitute for a completed application. The examination process will consist of: Review of applications for minimum qualifications for the position and to ensure all materials have been submitted. Department Interviews Applicants passing all examination phases will have their applications transferred to the hiring department for them to conduct final selection interviews. The hiring department will contact applicants directly if selected to participate in the selection process. Final Selection Those who are selected for hire will receive an employment offer conditioned upon favorablebackground investigation, including, but not limited to prior work history, education, criminal activity, and drug testing. DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. The City of Brentwood is an Equal Opportunity Employer. Closing Date/Time:
Sep 08, 2018
Full Time
Position Information The Brentwood Police Department is seeking highly motivated individuals who are eager to work in a city and department that prides itself on professionalism and community support. The Brentwood Police Department is a progressive agency that provides its dispatchers with the best equipment, training, and tools necessary to do the job. The Brentwood Police Department has a long successful history of hiring employees who are seeking a better balance between work and family. This is an at-will, on call, part time, temporary position, has no guarantee of hours and will not work over 1,000 hours per fiscal year.If you are also interested in a fulltime career opportunity please also apply to the current opening for Police Dispatcher II. For more information please see the job description here. Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade, and Experience: One year of full time clerical experience involving heavy public contact while performing multiple tasks and two years of full time experience as a Police Dispatcher with a law enforcement agency equivalent to the City of Brentwood's Police Dispatcher I. License/Certificate: • Possession of a California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate at time of hire. •Possession of a typing certificate verifying the ability to accurately type a minimum of 45 wpm. Other Requirements: •Must be at least eighteen (18) years of age. •Must be able to pass a comprehensive law enforcement background check. Application Process Applicants must submit the following: City of Brentwood Employment Application Postmarks, faxes and incomplete applications will not be accepted. Your application must be filled out completely online. Resumes may also be submitted but it is not a substitute for a completed application. The examination process will consist of: Review of applications for minimum qualifications for the position and to ensure all materials have been submitted. Department Interviews Applicants passing all examination phases will have their applications transferred to the hiring department for them to conduct final selection interviews. The hiring department will contact applicants directly if selected to participate in the selection process. Final Selection Those who are selected for hire will receive an employment offer conditioned upon favorablebackground investigation, including, but not limited to prior work history, education, criminal activity, and drug testing. DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. The City of Brentwood is an Equal Opportunity Employer. Closing Date/Time:
Monterey County Human Resources
Salinas, California, United States
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. Examples of Duties Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls; Receives law, fire and medical calls for service; Enters information received via keyboard for recording in a computer aided dispatch system; Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio; Dispatches law enforcement or other personnel and equipment; Accurately types information on a computer keyboard in order to process and/or update information accurately; Records the nature and source of all incoming and outgoing radio messages as required; Monitors public safety frequencies; Learns to employ standard operating procedures and practices in receiving and dispatching details and messages; Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. Examples of Experience/Education/Training Any combination of experience, education and/or training which substantially demonstrates the following knowledge, skills and abilities: A typical way is: Graduation from High School or possession of a GED certificate AND One year of experience involving substantial public contact Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment; Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment; Lear to dispatch public safety personnel and equipment in a quick and efficient manner; Learn and remember the policies and procedures of the department and user agencies; Retain, recall, and evaluate facts and/or details solely from memory; Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons; Obtain and transmit clear and complete directions/information; Keep accurate records of messages received, mostly via computer keyboard entry; Learn, interpret and apply established rules and procedures; View multiple video display monitors for extended periods of time in a low-light conditions; Learn to simultaneously type while communicating with others; Establish and maintain effective working relationships; Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications; Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately; Read, write, spell, and speak in English; Accurately type a minimum of 30 wpm (net) on a computer keyboard; Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. APPLICATION & SELECTION PROCEDURES: Apply On-line! The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of the required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all of the Supplemental Questions Copy of current typing certificate (within the last 12 months) must be attached to your application. Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria. No internet typing certificate will be accepted. TYPING SPEED CERTIFICATION LOCATIONS http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf (Download PDF reader) Applicants who fail to provide all required materials will not be considered. Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, and/or written examination. BENEFITS: Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website at: https://www.co.monterey.ca.us/personnel/Benefits.html#sheets SPECIAL NOTES: If you believe you possess any disability that would require accommodation during this recruitment process, please call Patricia Eddings at (831) 769-8882. In accordance with the Immigration Reform and Control Act of 1986, continued employment of person hired by Monterey County is contingent upon acceptable documentation verifying identity and authorization for employment in the United States Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Position Description The Communications Dispatcher Trainee works under close supervision, initially in a training capacity to answer 9-1-1 calls and to dispatch public safety personnel and equipment. Incumbents in the "Trainee" designation receive on-the-job training in basic 9-1-1 call answering and radio dispatching methods and techniques. Upon successful completion of the Call taking training, incumbents are expected to promote to the Communications Dispatcher I classification, typically within 6 months. The Emergency Communications Department is responsible for the operation of a countywide, consolidated emergency communications center, providing 9-1-1 and non-emergency call answering and law enforcement, fire protection and emergency medical dispatch services for over 30 local, regional, county and state public safety agencies. Examples of Duties Receives training in the answering 9-1-1 and non-emergency calls; reception and transmission of radio calls; Receives law, fire and medical calls for service; Enters information received via keyboard for recording in a computer aided dispatch system; Screen information to determine jurisdiction and equipment to be dispatched, and transmits appropriate information by telephone or radio; Dispatches law enforcement or other personnel and equipment; Accurately types information on a computer keyboard in order to process and/or update information accurately; Records the nature and source of all incoming and outgoing radio messages as required; Monitors public safety frequencies; Learns to employ standard operating procedures and practices in receiving and dispatching details and messages; Studies and maintains familiarity with the locations and common place names of major roads, streets, industrial plants, county parks, and governmental agencies. Examples of Experience/Education/Training Any combination of experience, education and/or training which substantially demonstrates the following knowledge, skills and abilities: A typical way is: Graduation from High School or possession of a GED certificate AND One year of experience involving substantial public contact Ability to: Remain calm, think clearly and react quickly in emergency and stressful situations. Learn the operation of radio and telephone communications equipment; Learn the operation of a computer aided dispatch system, radio transmitting and various communication equipment; Lear to dispatch public safety personnel and equipment in a quick and efficient manner; Learn and remember the policies and procedures of the department and user agencies; Retain, recall, and evaluate facts and/or details solely from memory; Communicate clearly and effectively with the general public, public safety officials and other governmental and private agency staff persons; Obtain and transmit clear and complete directions/information; Keep accurate records of messages received, mostly via computer keyboard entry; Learn, interpret and apply established rules and procedures; View multiple video display monitors for extended periods of time in a low-light conditions; Learn to simultaneously type while communicating with others; Establish and maintain effective working relationships; Multi-task requiring simultaneous typing (rapid keyboarding), talking on the radio, answering multiple telephone calls, and switching between computer screens and applications; Thoroughly evaluate situations, organize thoughts, and respond quickly and accurately; Read, write, spell, and speak in English; Accurately type a minimum of 30 wpm (net) on a computer keyboard; Perform a variety of tasks simultaneously Additional Information Upon conditional offer of employment, all candidates must successfully complete and pass a law enforcement background investigation and pre-employment medical examination. As a condition of employment: MUST work all shifts, including weekends and holidays. MUST work mandatory overtime as required. MUST be able to remain seated for long periods of time up to 12 hours at a work console. APPLICATION & SELECTION PROCEDURES: Apply On-line! The selection process is tentative and applicants will be notified if changes are made. The competitive selection process includes submittal of the required application materials. A complete application packet will include: A completed County of Monterey Employment Application Responses to all of the Supplemental Questions Copy of current typing certificate (within the last 12 months) must be attached to your application. Refer to attached Typing Speed Certification Locations within Monterey County that meet our criteria. No internet typing certificate will be accepted. TYPING SPEED CERTIFICATION LOCATIONS http://www.co.monterey.ca.us/personnel/pdffiles/TYPING%20SPEED%20CERTIFICATION%20LOCATIONS%20IN%20MONTEREY%20COUNTY%20.pdf (Download PDF reader) Applicants who fail to provide all required materials will not be considered. Application materials will be competitively evaluated. Those applicants who are determined to be most appropriately qualified will be invited to participate further in the process. To further assess applicant's possession of required qualifications, this examination may include an oral examination, and/or written examination. BENEFITS: Monterey County offers an excellent benefits package. To view the "J" Unit Benefit Summary please visit our website at: https://www.co.monterey.ca.us/personnel/Benefits.html#sheets SPECIAL NOTES: If you believe you possess any disability that would require accommodation during this recruitment process, please call Patricia Eddings at (831) 769-8882. In accordance with the Immigration Reform and Control Act of 1986, continued employment of person hired by Monterey County is contingent upon acceptable documentation verifying identity and authorization for employment in the United States Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time: Continuous
Sep 07, 2018
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future full-time and part-time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please callNEOGOVat 1-855-524-5627 The tentative schedule for testingin 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event at least seven(7) days prior to the actual test date. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Call Taker is the entry-level classification for newly appointed and inexperienced employees in the Emergency Dispatcher classification series. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. In addition to formalized training, Emergency Call Takers, under direct supervision, learn and practice standardized dispatching procedures, and gain knowledge of the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Individuals in this position will be required to demonstrate their competence through verbal and practical tests and performance evaluations on a weekly basis during their trainee employment. This is necessary due to the high degree of liability the call taker can incur both individually and for the County or contract Public Safety Agency. The basic qualification to advance to an Emergency Dispatcher shall be proficiency in the skills of an Emergency Call Taker PLUS one radio position group (Fire, Police, and Sheriff). This position is subject to overtime, standby, and callback assignments. PERSONAL HISTORY STATEMENT (PHS) REVIEW/SELECTION INTERVIEW - PASS/FAIL Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receive complaints and requests for assistance at the Stanislaus Regional 9-1-1; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint type and enter data into the Computer Aided Dispatch (CAD) system; Determine appropriate response and course of action in accordance with established policy, procedures, and codes; Provide information to field units, the public and other agencies; and Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instruction; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently mobile during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve-hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, City Police, Fire Departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is call taking experience in a computer-aided public safety dispatch center; AND TYPING CERTIFICATE A typing certification (within four years) from Workforce Development, a temporary staffing agency or a comparable institution is required to be attached to your application. Internet typing certificates are not accepted. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. You may also fax to (209) 544-6226. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable categories. Please list any qualifications you may have within the "Duties" section of the online application. DESIRABLE QUALIFICATIONS Six (6) months of call taking experiences in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION FORM. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. RECRUITMENT ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Applicants requiring testing accommodations are required to complete and submit the Testing Accommodation Request Form prior to the test administration date. Special arrangements for religious convictions should be included in the"Additional Information" section of the application http://www.stancounty.com/personnel/pdf/ADATestingForm.pdf form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Find out if you qualify for the AES Public Service Loan Forgiveness program for full-time public sector employees (PSLF) by contacting (866) 706-5005. https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service Closing Date/Time: Continuous
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Closing Date/Time: Continuous
Oct 08, 2018
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice. EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) calls for police or fire and emergency medical service; enters data into personal computer while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radio transmitters, accessories and telephones; performs call reception and dispatch activities utilizing computer-assisted dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or personal information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE 1. MUST BE WILLING TO WORK: Any shift assignment in the Police or Fire Departments and work mandatory holidays, weekends and overtime. 2. MUST BE ABLE TO: Handle a high volume of emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal (multi-tasking); speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. 3. Ability to demonstrate keyboarding skills at 35 wpm. Keyboarding Certificate Information: Applicants must have a Keyboarding Skill Certificate from an approved government, employment or training agency recognized by the Civil Service department and obtained within the last 12 months (proof required)*. 4. Ability to pass a thorough background investigation and polygraph examination conducted by the Long Beach Police Department. The investigation will cover information regarding relatives, references, acquaintances, educational background, residential history, employment history, criminal history, military service records, financial status, legal history, drug use and related areas. Please click HERE for more information. 5. Must not have any felony convictions (you must not have been convicted of any crime punishable by imprisonment in a penitentiary). *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS: Bilingual skills in English/Spanish or English/Southeast Asian languages, experience or training as an emergency communications operator, dispatcher or similar position requiring knowledge of emergency medical or public safety operations, experience dealing with the public in a service related capacity, Emergency Medical Technician (EMT), Emergency Medical Dispatching (EMD), or California Peace Officer Standards and Training (POST) Public Safety Dispatcher Basic (or above) certificate. SELECTION PROCEDURE EXAMINATION WEIGHTS: Application Packet....................................................Qualifying Performance Examination (Video Based)**..............Qualifying **The Public Safety Dispatcher performance examination consists of the National Testing Network (NTN) Emergency Communications Test titled ECOMM. Applicants must schedule a testing date through nationaltestingnetwork.com . In order to complete the application process, candidates must take the NTN exam and complete the online application. A minimum rating of 70 must be attained in order to pass the performance examination. PUBLIC SAFETY DISPATCHER - POST WAIVER APPLICANTS: The National Testing Network (NTN) performance examination will be waived for candidates who have taken the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) examination with an approved agency and achieved a T-score of 50.8 or above within one year of the time of filing (proof required)*. Applicants submitting the POST Dispatcher Test examination score must complete the application for Public Safety Dispatcher-POST WAIVER. This is a continuous examination. All applicants meeting the minimum requirements to file will be placed on the eligible list, with those receiving Veteran's Credit first and then in the order in which applications were filed. Eligible lists may be established periodically. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer. Closing Date/Time: Continuous
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions NOTE: This position will be open until filled, with a first review of applications on August 27, 2018. Applicants are encouraged to apply immediately. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991 and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. ESSENTIAL FUNCTIONS These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Minimum Qualifications EDUCATION AND EXPERIENCE Public Safety Dispatcher II (Lateral): Graduation from high school or equivalent. At least one year of current, full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). Possession of a certificate verifying successful completion of P.O.S.T. Public Safety Dispatchers' Basic Course Academy is required. LICENSES AND CERTIFICATIONS Valid California Class C Driver's License with satisfactory driving record. Possession of a Certificate verifying successful completion of P.O.S.T. Basic Dispatch Academy is required for Public Safety Dispatcher II. Typing certificate with an accurate speed of 35 WPM is required and must be attached to your application. TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and Deaf Translation System; computerized systems used in municipal law enforcement agencies. ABILITY TO Communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 35 net words per minute; understand and follow oral and written instructions; follow standard broadcasting procedures and rules; and utilize a wide variety of codes and computer commands; read and interpret street maps; deal tactfully and courteously with the public, City staff and co-workers; understand and follow verbal and written directions; use correct English grammar, punctuation and spelling; communicate clearly and concisely, both orally and in writing; work safely and efficiently; work various shifts; operate computer terminal and other office equipment quickly, accurately, and at times, concurrently; respond to emergency and problem situations in an effective manner; understand, explain and apply policies and procedures; dispatch police, fire or emergency units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with a minimum of supervision; communicate effectively both orally and in writing; and establish and maintain cooperative working relationships. SCHEDULE Candidates must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). Supplemental Information The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive Police background. Closing Date/Time: Continuous
Oct 23, 2018
Part Time
Description and Essential Functions NOTE: This position will be open until filled, with a first review of applications on August 27, 2018. Applicants are encouraged to apply immediately. COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991 and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. ESSENTIAL FUNCTIONS These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Minimum Qualifications EDUCATION AND EXPERIENCE Public Safety Dispatcher II (Lateral): Graduation from high school or equivalent. At least one year of current, full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). Possession of a certificate verifying successful completion of P.O.S.T. Public Safety Dispatchers' Basic Course Academy is required. LICENSES AND CERTIFICATIONS Valid California Class C Driver's License with satisfactory driving record. Possession of a Certificate verifying successful completion of P.O.S.T. Basic Dispatch Academy is required for Public Safety Dispatcher II. Typing certificate with an accurate speed of 35 WPM is required and must be attached to your application. TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and Deaf Translation System; computerized systems used in municipal law enforcement agencies. ABILITY TO Communicate clearly and concisely, both orally and in writing; type accurately at a speed of not less than 35 net words per minute; understand and follow oral and written instructions; follow standard broadcasting procedures and rules; and utilize a wide variety of codes and computer commands; read and interpret street maps; deal tactfully and courteously with the public, City staff and co-workers; understand and follow verbal and written directions; use correct English grammar, punctuation and spelling; communicate clearly and concisely, both orally and in writing; work safely and efficiently; work various shifts; operate computer terminal and other office equipment quickly, accurately, and at times, concurrently; respond to emergency and problem situations in an effective manner; understand, explain and apply policies and procedures; dispatch police, fire or emergency units quickly and effectively; speak clearly and precisely; work under pressure and exercise good judgment; effectively communicate and elicit information from upset and irate citizens; work with a minimum of supervision; communicate effectively both orally and in writing; and establish and maintain cooperative working relationships. SCHEDULE Candidates must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). Supplemental Information The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, and extensive Police background. Closing Date/Time: Continuous
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. ESSENTIAL FUNCTIONS These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Required: High School Diploma or equivalent (GED). One (1) year of current full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). LICENSES AND CERTIFICATIONS Possession of P.O.S.T. Basic Dispatcher certificate Typing certificate with an accurate speed of 35 WPM Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions CONSIDERABLE KNOWLEDGE OF Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department. Police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency. Agencies involved with police activities. Penal Code, Vehicle Code, and local municipal code. 911 system and Deaf Translation System. Computerized systems used in municipal law enforcement agencies. ABILITY TO Communicate clearly and concisely, both orally and in writing. Type accurately at a speed of not less than 35 net words per minute. Understand and follow oral and written instructions. Follow standard broadcasting procedures and rules. Operate a variety of transmitting and receiving equipment. Demonstrate proficiency of the department's CAD system. Monitor outside agency radio frequencies. Utilize a wide variety of codes and computer commands. Read and interpret street maps. Deal tactfully and courteously with the public, City staff and co-workers. Understand and follow verbal and written directions. Use correct English grammar, punctuation and spelling. Work safely and efficiently. Work various shifts. Operate computer terminal and other office equipment quickly, accurately, and at times, concurrently. Respond to emergency and problem situations in an effective manner. Understand, explain and apply policies and procedures. Dispatch police, fire or emergency units quickly and effectively. Speak clearly and precisely. Work under pressure and exercise good judgment. Effectively communicate and elicit information from upset and irate citizens. Work with minimum supervision. Communicate effectively both orally and in writing. Establish and maintain cooperative working relationships. Supplemental Information SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate, and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation. Closing Date/Time: 11/25/2018 11:59 PM Pacific
Nov 03, 2018
Full Time
Description and Essential Functions COMMUNITY The City of Murrieta, located in southwest Riverside County, was incorporated under the general laws of the State of California on July 1, 1991, and currently supports a population of approximately 114,000 residents. While offering affordable housing and high quality schools, the City represents a blend of dynamic growth amid the traditional values of a historic rural community dating back to the 1890's. Every resident and employee of the City has the opportunity to be an integral part in shaping the Murrieta of today, and, more important, the Murrieta of tomorrow. DEFINITION Under general supervision, to receive emergency and non-emergency calls and to dispatch police, fire and emergency units; maintain contact with personnel in the field; operate transmitting/receiving equipment; perform general support duties related to dispatch and records activities; assist in training new dispatchers; and perform related duties as required. ESSENTIAL FUNCTIONS These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability. Receive requests for police, fire or other emergency services over the phone. Answer 911 calls. Screen incoming calls to determine necessity, priority, and type of response required. Monitor other radio frequencies to be aware of incidents elsewhere that may affect operations. Dispatch, as necessary, police and fire units in response to calls for service or requests from officers in the field. Use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied fire and law enforcement, hospitals, towing services, and utilities and request mutual assistance when necessary. Keep track of police and fire unit locations and status. Maintain constant radio communication with personnel in the field. Run warrant checks on subjects, registration checks on vehicles, and property checks. Relay information and instructions to personnel in the field. Maintain accurate log of incoming service requests and actions taken. Prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks. Provide general information to the public. As necessary, refer callers to appropriate agencies. Calm angered or distraught callers. Maintain calm in radio transmissions during hectic, tense, and dangerous field situations. Type and otherwise process a wide variety of police records, reports, and materials, including arrest reports, warrants, citations, crime and traffic reports, fingerprint cards, and vehicle storage and impound forms. Operate a variety of automated systems to create or revise computer files. Verify that paperwork is complete, correct and properly signed. Assist departmentpersonnel and the public in person and by phone. Release requested reports and related information to the public or to outside agencies in accordance with established regulations. Provide general information regarding department policies, procedures, and regulations. Sort, file, copy, and distribute crime reports, traffic reports, citations, and other records as appropriate. Perform file searches to locate missing records. Issue permits and licenses according to prescribed procedures. Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Required: High School Diploma or equivalent (GED). One (1) year of current full-time experience as a Public Safety Dispatcher with a California law enforcement agency, and have completed training on both radio and phone positions/functions (includes 9-1-1 emergency and non-emergency calls). LICENSES AND CERTIFICATIONS Possession of P.O.S.T. Basic Dispatcher certificate Typing certificate with an accurate speed of 35 WPM Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions CONSIDERABLE KNOWLEDGE OF Office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department. Police and/or fire dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency. Agencies involved with police activities. Penal Code, Vehicle Code, and local municipal code. 911 system and Deaf Translation System. Computerized systems used in municipal law enforcement agencies. ABILITY TO Communicate clearly and concisely, both orally and in writing. Type accurately at a speed of not less than 35 net words per minute. Understand and follow oral and written instructions. Follow standard broadcasting procedures and rules. Operate a variety of transmitting and receiving equipment. Demonstrate proficiency of the department's CAD system. Monitor outside agency radio frequencies. Utilize a wide variety of codes and computer commands. Read and interpret street maps. Deal tactfully and courteously with the public, City staff and co-workers. Understand and follow verbal and written directions. Use correct English grammar, punctuation and spelling. Work safely and efficiently. Work various shifts. Operate computer terminal and other office equipment quickly, accurately, and at times, concurrently. Respond to emergency and problem situations in an effective manner. Understand, explain and apply policies and procedures. Dispatch police, fire or emergency units quickly and effectively. Speak clearly and precisely. Work under pressure and exercise good judgment. Effectively communicate and elicit information from upset and irate citizens. Work with minimum supervision. Communicate effectively both orally and in writing. Establish and maintain cooperative working relationships. Supplemental Information SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). TYPING CERTIFICATE REQUIREMENTS The certificate must be issued by an accredited school or agency within one year prior to application. Online tests not administered by a qualified agency will not be accepted. An accredited school or agency is one that will provide an official certificate with their agency's emblem or on agency letterhead. Certificates must include the following information: Name of applicant Number of "net" words per minute (WPM) typed Number of errors Date of certificate Signature of person administering test The following local agencies are able to issue typing certificates for a fee: AtWorkPersonnel Services Temecula 27720 Jefferson Ave., Ste. 130, Temecula, CA 92590 (951) 297-3591 www.atworksocal.com Express Employment Professionals 25135 Madison Ave., Ste. 104, Murrieta, CA 92562 (951) 239-4744 www.expresspros.com Manpower 40810 Country Center Dr., Ste. 140, Temecula, CA 92591 (951) 308-2686 www.manpowerriverside.com PrideStaff 25195 Madison Ave., Ste. 102, Murrieta, CA 92562 (951) 999-4230 www.pridestaff.com/southriversidecounty Select Staffing 39815 Alta Murrieta Dr., Ste. C7 & C8, Murrieta, CA 92563 (951) 693-0783 www.select.com APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate, and typing certificate must be submitted online. Applicants can apply online at www.murrietaca.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which may include a physical, drug screen, psychological exam and extensive background investigation. Closing Date/Time: 11/25/2018 11:59 PM Pacific
City of Portland, Oregon
Portland, Oregon, United States
The Position The City of Portland, Bureau of Emergency Communications is seeking Emergency Communications Dispatcher Trainees to become Senior Emergency Communications Dispatchers for Portland / Multnomah County 9-1-1. Senior Emergency Communications Dispatchers answer/process emergency and non-emergency calls; and dispatch police, fire and medical responders on emergencies. The work is fast paced and rewarding, but often performed under stressful demands for speed and accuracy due to the nature of the work. Emergency Communications Dispatcher Trainees participate in a comprehensive paid training program that includes classroom learning, extensive on-the-job training with experienced employees and directed self-study. The training program prepares Dispatcher Trainees to use critical thinking skills during quickly changing situations; to utilize computer, radio and phone systems required to complete the work; and to develop communication skills necessary to ensure public/responder safety. At entry, the employee works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced employees are required to perform with minimal supervision and may assist in training new employees. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days. Employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland is committed to offering medical, dental, vision, basic life, and log-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family. The City of Portland participates in PERS, the Oregon Public Employee Retirement System. For more information on the City of Portland's benefits please click Benefits Information | The City of Portland, Oregon . To Qualify The following minimum qualifications are required for this position: Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test) of at least 40 Net Words Per Minutes (WPM). Meet all the requirements indicated in the supplemental questions. Provide thoughtful responses to Supplemental Questions 3-8. Pass a comprehensive background investigation. The Recruitment Process The recruitment process will consist of a Pass/Fail review of the Supplemental Questions (No. 3-24) which will be reviewed for all complete applications. Only those applicants meeting the minimum qualifications, listed in the "To qualify" section will be placed on an equally ranked eligible list which will be forwarded to the bureau for hiring purposes. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. Additional Information Application Instructions All completed applications for this position must be submitted no later than 11:59pm, on the closing date of this recruitment. E-mailed and/or faxed applications will not be accepted . If you are requesting Veteran's Preference , attach a copy of your DD214 / DD215 and / or Veteran's Administration Letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59PM on the closing date of this recruitment. Non-citizen applicants must be authorized to work in the United States at time of application. It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below No Later Than the Closing Date of This Announcement. TYPING TEST Prior to submitting an application, you must complete a typing test online at Typing Test Pro using the following link: http://pro.typingtest.com/start?accountid=911-portlandor&test=1 . There is no charge for this test. Previous typing certificates or typing certificates from other sources will not be accepted. Passing the test requires a net typing speed of at least 40 words per minute with 90% accuracy. The test is 3 minutes and you will have 3 opportunities to pass the test. You only need to take the test until you pass, don't take additional tests to try to better your score. After you pass, click next and you will be directed to the City of Portland job website. Before you start, utilize the "practice" feature and familiarize yourself with the entire keyboard. After you complete the test, your results will be automatically sent to the administrator. You will receive an email with your results. You do not need to send this email with your application. Essay Questionnaire (911 Dispatcher Trainee Questionnaire Nos. 3-8) Your responses must fully and clearly demonstrate your qualifications. These responses will be a basis for your evaluation. Incomplete or inappropriate responses may result in disqualification. Please note: A cover letter or resume is not required and will not be used during our evaluation process. Your responses to the essay questions are sufficient. Screening Questionnaire (911 Dispatcher Trainee Supplemental Questionnaire Nos. 9-24) The job of a Senior Emergency Communications Dispatcher is an exciting and challenging career. However, many applicants focus only on the positive aspects of the work without carefully considering some of the less desirable aspects. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed. These early resignations, due to a lack of accurate job knowledge, can be avoided. Therefore, the screening questions are provided to assist potential applicants in evaluating their interest and fitness for Emergency Communications work. All the job features listed in the screening questions are requirements for the position of Emergency Communications Dispatch Trainee . You must be willing to comply with THESE requirements to be considered for the position. Answering "NO" to any of the screening questions will result in elimination from further consideration. You must answer each question. Questions? TerrolJohnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity/Affirmative Action Employer RECRUITMENT ACTIVITY SCHEDULE: Recruitment Opens October 29, 2018 Recruitment Closes no later than November 26, 2018 Notices Sent Week of November 26, 2018 ABOUT THE HIRING PROCESS: Candidates placed on the eligible list will be invited to a Pass/Fail CritiCall Test, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. CritiCall Testing: December 13-19, 2018 1st Interview: January 9-11, 2019 2nd Interview: January 21-24, 2019 Background Investigations Completed by: March 15, 2019 Psychological Assessment: April 1-4, 2019 Academy Start Date: April 22, 2019 OPTIONAL INFORMATION SESSION(S) To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job but attending will help you with the application process. You are welcome to join us for this optional information session: WorkSource Oregon - N. Portland 30 N Webster Street, Suite E Portland, OR 97217 Wednesday, November 14, 2018 3:00-4:30 PM & WorkSource Oregon - Gresham/ East Portland 19421 SE Stark Street Gresham, OR97233 Monday, November 19, 2018 3:00-4:30PM Closing Date/Time: 11/26/2018 11:59 PM Pacific
Oct 30, 2018
Full Time
The Position The City of Portland, Bureau of Emergency Communications is seeking Emergency Communications Dispatcher Trainees to become Senior Emergency Communications Dispatchers for Portland / Multnomah County 9-1-1. Senior Emergency Communications Dispatchers answer/process emergency and non-emergency calls; and dispatch police, fire and medical responders on emergencies. The work is fast paced and rewarding, but often performed under stressful demands for speed and accuracy due to the nature of the work. Emergency Communications Dispatcher Trainees participate in a comprehensive paid training program that includes classroom learning, extensive on-the-job training with experienced employees and directed self-study. The training program prepares Dispatcher Trainees to use critical thinking skills during quickly changing situations; to utilize computer, radio and phone systems required to complete the work; and to develop communication skills necessary to ensure public/responder safety. At entry, the employee works under close supervision until able to demonstrate proficiency in all required aspects of the position. Work is reviewed for the quality of service provided to the public and partner agencies, through the examination of records and on-the-job observation. Experienced employees are required to perform with minimal supervision and may assist in training new employees. The ability to work any shift, on any day of the week, and to work overtime is an essential function of the job. Typical shift configurations for experienced employees are four - 10 hour days. Employees are not required to report to work on their days off. WHY JOIN THE CITY OF PORTLAND? The City of Portland is committed to offering medical, dental, vision, basic life, and log-term disability coverage that provides quality care, support and value to eligible employees and their family members. Additional benefits such as flexible spending accounts, supplemental life insurance and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family. The City of Portland participates in PERS, the Oregon Public Employee Retirement System. For more information on the City of Portland's benefits please click Benefits Information | The City of Portland, Oregon . To Qualify The following minimum qualifications are required for this position: Possess a high school diploma or its equivalent. Be at least 18 years old at time of hire. Proof of typing speed (online test) of at least 40 Net Words Per Minutes (WPM). Meet all the requirements indicated in the supplemental questions. Provide thoughtful responses to Supplemental Questions 3-8. Pass a comprehensive background investigation. The Recruitment Process The recruitment process will consist of a Pass/Fail review of the Supplemental Questions (No. 3-24) which will be reviewed for all complete applications. Only those applicants meeting the minimum qualifications, listed in the "To qualify" section will be placed on an equally ranked eligible list which will be forwarded to the bureau for hiring purposes. You have 14 days from the notice of the examination results to let us know if you disagree with your results. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to the establishment of the eligible list and/or final selection. Additional Information Application Instructions All completed applications for this position must be submitted no later than 11:59pm, on the closing date of this recruitment. E-mailed and/or faxed applications will not be accepted . If you are requesting Veteran's Preference , attach a copy of your DD214 / DD215 and / or Veteran's Administration Letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for. Veteran's Preference documentation must be submitted no later than 11:59PM on the closing date of this recruitment. Non-citizen applicants must be authorized to work in the United States at time of application. It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below No Later Than the Closing Date of This Announcement. TYPING TEST Prior to submitting an application, you must complete a typing test online at Typing Test Pro using the following link: http://pro.typingtest.com/start?accountid=911-portlandor&test=1 . There is no charge for this test. Previous typing certificates or typing certificates from other sources will not be accepted. Passing the test requires a net typing speed of at least 40 words per minute with 90% accuracy. The test is 3 minutes and you will have 3 opportunities to pass the test. You only need to take the test until you pass, don't take additional tests to try to better your score. After you pass, click next and you will be directed to the City of Portland job website. Before you start, utilize the "practice" feature and familiarize yourself with the entire keyboard. After you complete the test, your results will be automatically sent to the administrator. You will receive an email with your results. You do not need to send this email with your application. Essay Questionnaire (911 Dispatcher Trainee Questionnaire Nos. 3-8) Your responses must fully and clearly demonstrate your qualifications. These responses will be a basis for your evaluation. Incomplete or inappropriate responses may result in disqualification. Please note: A cover letter or resume is not required and will not be used during our evaluation process. Your responses to the essay questions are sufficient. Screening Questionnaire (911 Dispatcher Trainee Supplemental Questionnaire Nos. 9-24) The job of a Senior Emergency Communications Dispatcher is an exciting and challenging career. However, many applicants focus only on the positive aspects of the work without carefully considering some of the less desirable aspects. As a result, when new employees encounter negative job features, they sometimes react by leaving the job well before training is completed. These early resignations, due to a lack of accurate job knowledge, can be avoided. Therefore, the screening questions are provided to assist potential applicants in evaluating their interest and fitness for Emergency Communications work. All the job features listed in the screening questions are requirements for the position of Emergency Communications Dispatch Trainee . You must be willing to comply with THESE requirements to be considered for the position. Answering "NO" to any of the screening questions will result in elimination from further consideration. You must answer each question. Questions? TerrolJohnson, Senior Recruiter Bureau of Human Resources Terrol.Johnson@portlandoregon.gov (503) 823-3172 An Equal Opportunity/Affirmative Action Employer RECRUITMENT ACTIVITY SCHEDULE: Recruitment Opens October 29, 2018 Recruitment Closes no later than November 26, 2018 Notices Sent Week of November 26, 2018 ABOUT THE HIRING PROCESS: Candidates placed on the eligible list will be invited to a Pass/Fail CritiCall Test, Pass/Fail Oral Interviews and a Pass/Fail Employment Reference Check/Background Investigation. A conditional offer of employment is subject to the results of a background investigation, psychological assessment, a drug screen, and a vision/hearing test. CritiCall Testing: December 13-19, 2018 1st Interview: January 9-11, 2019 2nd Interview: January 21-24, 2019 Background Investigations Completed by: March 15, 2019 Psychological Assessment: April 1-4, 2019 Academy Start Date: April 22, 2019 OPTIONAL INFORMATION SESSION(S) To assist you in understanding this position and the recruitment process, we will offer an Optional Information Session that will provide you with details about the position and about the application process. You are not required to attend to apply for this job but attending will help you with the application process. You are welcome to join us for this optional information session: WorkSource Oregon - N. Portland 30 N Webster Street, Suite E Portland, OR 97217 Wednesday, November 14, 2018 3:00-4:30 PM & WorkSource Oregon - Gresham/ East Portland 19421 SE Stark Street Gresham, OR97233 Monday, November 19, 2018 3:00-4:30PM Closing Date/Time: 11/26/2018 11:59 PM Pacific
City of Sacramento, CA
Sacramento, California, United States
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Sep 27, 2018
Full Time
THE POSITION You must have experience as aDispatcherwith a law enforcement agency to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position. DISPATCHER I/ DISPATCHER II DEFINITION To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS DISPATCHER I This is the first working level class in the Dispatcher series. Incumbents of this class are trained in department policies, procedures and systems through on-the-job training. Generally, work is observed and reviewed both during performance and upon completion. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification. DISPATCHER II Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED DISPATCHER I Immediate supervision is provided by a Dispatcher III. Technical or functional supervision may be provided by a Dispatcher II or Dispatcher III. DISPATCHER II General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. Maintain radio contact with all units on assignment. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and fire fighting agencies. Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. Query and enter stolen, stored, and repossessed vehicle information. Perform a variety of records keeping duties related to the computer aided dispatch system. Test and inspect equipment as required. Testify in court as needed. Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. Write daily work progress reports when training a new Dispatcher. Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community oriented policing concept. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS * SEE LATERAL ENTRY REQUIREMENTS * DISPATCHER I Knowledge of: English grammar, usage, spelling and punctuation. Ability to: Express him/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. Substitution of Education: High school diploma or G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. PROBATIONARY PERIOD: Employees must complete eighteen (18) months of probation at a satisfactory performance level prior to gaining permanent status. DISPATCHER II In addition to the qualifications of Dispatcher I: Knowledge of: Standard broadcasting procedures and rules. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: One (1) year of paid customer service experience and successful completion of the probationary period as a Dispatcher I with the City ofSacramento. Substitution of Education: High school diploma of G.E.D. equivalent, four (4) years of paid customer service experience and successful completion of the Sacramento Police Department's Safety Communication Academy within the last twelve months. -OR- *LATERAL ENTRY : (1) Employment as a full-time law enforcement dispatcher in a Public Safety Dispatch Center within the last six months; and (2) two years as a full time law enforcement dispatcher in a Public Safety Dispatch Center where duties included answering telephone calls and radio dispatching; and (3) successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within 12 months of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Human Resources will be communicating with you by email ( so make certain that you have a valid email address that you check frequently - including your SPAM or JUNK folders ). 2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline; Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted. An incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed. A resume will not substitute for the information required in the supplemental questionnaire. 3. CRITICALL Test: (Pass/Fail) - Qualified candidates willsend a link to anonline examination.The CritiCall test will be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. ABOUT THE CANDIDATE POOL- If you pass the CritiCall test, your name will be placed on the Dispatcher II Eligible Listpool for one (1) year with the possibility of the list being extended for an additional year. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1742. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department website at http ://www.cityofsacramento.org/HR/Career-Opportunities ; Send an email to employment@cityofsacramento.org ; Call the Human Resources Department at (916) 808-5726; or Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Exam #009113-18-5 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Candidates will receive further informationregarding theCritiCall examination via e-mail following the final filing date of this posting.Examination options will include anonline examOR an onsite exam.Candidates whochoosethe online testing option and pass will be invited to a confirmatory onsite examination. Candidates who do not pass will not have the option to retest, and must reapply at a later date.The examwill be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe CritiCall test, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department's website at http://www.cityofsacramento.org/HR/Career-Opportunities OR; Call the Human Resources Department at (916) 808-5726 OR; Send an email to the Human Resources Department at Employment@cityofsacramento.org OR; Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
Sep 27, 2018
Temporary
THE POSITION DEFINITION To attend and participate in the Sacramento Police Department's Public Safety Communications Academy to receive basic training in answering telephone requests from the public for law enforcement services, including 9-1-1 Emergency calls. DISTINGUISHING CHARACTERISTICS Dispatcher Recruit is a training classification used for candidates qualified to learn the duties of a Dispatcher I. Incumbents undergo a formal classroom setting, computer lab, and hands-ontraining program in the Sacramento Police Department's Public Safety Communications Academy. Upon satisfactory completion of the training and graduation from the Academy, the Dispatcher Recruit will be placed on probationary status as a Dispatcher I and assigned to the Communications Center for further on-the-job training. Incumbents are tested throughout the Academy and must achieve passing grades in order to continue in the program. Failure to complete the Academy successfully will result in release from the academy. Dispatcher Recruit is distinguished from the Dispatcher I classification in that it is a classroom training classification, while the Dispatcher I classification involves on-the-job training. SUPERVISION RECEIVED Immediate supervision is provided by higher level Public Safety Communications personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES A Dispatcher Recruit attends training sessions to receive instruction and learn dispatching methods in: Handling emergency situations. Stress Management/Crisis intervention Computer systems/telephone systems. Telephone answering techniques. Distinguish between calls for service and referrals. Enter calls for service or provide referrals. Mapreading and geographiesof the City of Sacramento. Departmental policy and procedures. Civil and criminal law. Police codes and priorities and abbreviations. City, Departmental and Divisional organization. Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS Knowledge of: English grammar, usage, spelling and punctuation. Basic effective principles and practices of excellence in customer service. Skill in: The use of computer programs and keyboards. Ability to: Expresshim/herself in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Lean to effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and carry outoral and written directions. Value customers and co-works through provision of excellent customer service. EXPERIENCE AND EDUCATION Experience: One (1) year of paid customer service experience. Education: High school diploma or G.E.D. equivalent. And Completion of twelve (12) units from an accredited college or university. Substitution of Education: High school diploma or G.E.D. equivalent and four (4) years of paid customer service experience. Proof of Education: Proof of education such as college transcripts and/or degrees must be submitted to the City of Sacramento Employment Office in person, as an attachment(s) to the online application, faxed to (916) 596-1556, or e-mailed to employment@cityofsacramento.org by the final filing deadline. If submitting in person or via fax, please include your name and Exam #009113-18-5 on your documents. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted before you will be considered for any positions. Experience with computer terminals and radio broadcasting equipment is highly desirable. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application to the City of Sacramento Employment Office by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of required education must be submitted online with your application, delivered in person, or sent to the Employment Office by fax or mail by the final filing deadline. 2. CRITICALL Test: (Pass/Fail) - Candidates will receive further informationregarding theCritiCall examination via e-mail following the final filing date of this posting.Examination options will include anonline examOR an onsite exam.Candidates whochoosethe online testing option and pass will be invited to a confirmatory onsite examination. Candidates who do not pass will not have the option to retest, and must reapply at a later date.The examwill be job related and may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically-sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly-used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. 3. ELIGIBLE LIST: Candidates who passthe CritiCall test, will be placed in the Dispatcher Recruit candidate pool for one (1) year with the possibility of the list being extended for an additional year. You are not required to re-apply for this position if you have successfully passed the CritiCall test and your name is in the current Dispatcher Recruit candidate pool. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Visit the City of Sacramento Human Resources Department's website at http://www.cityofsacramento.org/HR/Career-Opportunities OR; Call the Human Resources Department at (916) 808-5726 OR; Send an email to the Human Resources Department at Employment@cityofsacramento.org OR; Visit the Human Resources Department at Historic City Hall, 915 I Street, Plaza Level, Sacramento, CA 95814.
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License. Must be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
Aug 08, 2018
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY OF POSITION Under general supervision, receive and process requests for police, fire and emergency medical services in high stress situations; answer non-emergency and emergency 9-1-1 phone lines; dispatch and deploy public safety personnel to calls for service; operate various telecommunications equipment. Ability to Work any assigned shift (days, evenings, nights), must be willing to work holidays, weekends and overtime, as needed for scheduling purposes. Perform other assigned duties as required. Essential Functions/Knowledge, Skills, & Abilities ESSENTIAL DUTIES AND RESPONSIBILITIES Answers multi-line, 9-11 emergency and non-emergency calls and dispatches and deploys public safety personnel to calls for service. Simultaneously listens to and comprehends both telephone and radio traffic often under loud and stressful conditions. Operates multi-channel public safety radio system. Assists with and record requests for police or fire and emergency medical services from the public and departmental personnel via telephone and radio utilizing a computer-aided dispatch system. Communicates effectively, courteously, and clearly in English, verbally and in writing; includes speaking distinctly, responding promptly, and hearing in the normal range to protect the safety of officers and the public. Communicates with hearing/speech-impaired citizens by operating specialized teletype device(s). Assigns appropriate Public Safety personnel to routine and/or emergency calls for service utilizing a computer-aided dispatch system. Provides pre-arrival medical instructions following department prescribed protocol with NAED compliance. Documents all activity, locations and statuses in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Comprehends and applies city ordinances, policies and procedures. Monitors National Weather Service. Operates City Emergency Warning System and notifies key personnel and other agencies in emergency operation situations. Maintains strict confidentiality of all documents, radio and phone transmissions and other sensitive information handled through the communications department. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to speak clearly and precisely. Analyze and evaluate emergency situations and carry out effective course of action following prescribed procedures. Requires the ability to make rational decisions through sound logic and deductive processes. Work well under pressure. Exercise good judgment and make sound decisions in emergency situations. Operate computer terminals for specialized access with various automated data banks. Work in a confined area for 8+ hours and remain seated for long periods of time entering data into various computer systems on a constant basis. Simultaneously input, retrieve, and maintain information, reading from both computer screens and printouts, and operating multiple keyboards. Concentrate on assigned tasks through many distractions. Operate wide range of equipment, e.g. door monitors and locks, printers, voice recorder, intercoms, alarm panel, weather monitoring devices, television monitors, etc. Ability to consistently arrive at work on time. Ability to work holidays, weekends and nights as needed. Ability to be called in to work on short notice whenever emergent situations or weather require. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of stress and change. Communicate effectively both orally and in writing. Required Qualifications MINIMUM QUALIFICATIONS High School diploma or GED and at least one (1) year experience in a high public contact that required decision making and problem solving under stressful conditions. Experience in a multi-task environment involving data entry, phones and/or radio communications. Working knowledge of Windows computer system. Qualified applicants will be required to pass a Communications compatibility and skills testing modules which evaluate data entry/keyboarding speed (minimum 40wpm), multi-tasking, memory recall, map reading, numerical prioritization, reading comprehension, spelling, and sentence clarity. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check, driving record check, polygraph, psychological assessment, and medical screen to include hearing test. Must have Class C Texas Driver's License. Must be able to work various shifts including nights, holidays, and weekends. Physical Demands/Supplemental PHYSICAL DEMANDS Exert physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. WORK ENVIRONMENT Work takes place in a relatively safe, secure, and stable environment but is exposed to emergency situations on a consistent basis, with periods where errors can lead to significant physical consequences. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. Closing Date/Time: Continuous
City of Vallejo
Vallejo, California, United States
Description DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Supplemental Information Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. BY U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net Closing Date/Time:
Apr 24, 2018
Full Time
Description DEFINITION To perform a variety of complex duties in direct support of public safety personnel including receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance, taking police reports, conducting traffic investigations, conducting crime scene searches, and to provide information and assistance to the public. Upon completion of initial training and probationary periods, incumbents may be rotated into the Patrol Division for up to a four month period. DISTINGUISHING CHARACTERISTICS Communications Operator II - This is the full journey level class within the Communications Operator series. Employees within this class are distinguished from the Communications Operator I by the performance of the full range of duties as assigned in the Communications Section and/or the Patrol Division. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor in the Communications Center, or a Sergeant in the Patrol Division. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center: Receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system. Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched. Input and retrieve a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies. Receive, respond to and document requests for warrants and Division of Motor Vehicles print outs; verify, type and file warrants; document vehicle impound information. Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Perform related duties and responsibilities as required. When Functioning in the Field: Operate a motor vehicle in the performance of assigned duties and responsibilities. Participate in performing a variety of civilian field and law enforcement work in direct support of sworn personnel including taking police reports, conducting traffic accident investigations and crime scene searches. Assist in the processing of crime scenes; photograph crime scenes; conduct latent fingerprint searches; collect evidence; write reports; prepare sketches of crime scene as required. Serve as a field or desk officer; take phone or in person reports of criminal incidents; process requests for police reports and public information; collect and log found property; strip and pat search prisoners; fingerprint arrested parties. Receive and process abandoned vehicle notices, maintaining control of status of reported vehicles; coordinate the removal of vehicles and notification to registered owners. Monitor and enforce City ordinances of a non criminal nature; investigate auto accidents of a non criminal nature; document the accident scene; take statements from those involved and maintain appropriate paper work. Perform a variety of routine follow-up investigative work not requiring sworn personnel; conduct interviews; take statements and gather evidence. Respond to complaints from the public; investigate potential violations and alleged nuisances. Serve as parking enforcement officer; patrol City streets and enforce laws and regulations applicable to non moving vehicles; write citations for overtime parking and illegal parking; assist in directing traffic. Operate a computer terminal and printer to type, enter, modify and retrieve a wide variety of police reports and records, memoranda, letters and other material. Make court appearances as required related to assigned activities. Conduct routine statistical analyses related to criminal activities. Perform a variety of general clerical and secretarial duties as required including data entry of investigative reports and filing of evidence reports, mug shots and fingerprint cards. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform related duties and responsibilities as required. Minimum Qualifications Knowledge of: Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Procedures used in operating Computer Aided Dispatch and 9-1-1 systems for a large agency. Policies and procedures of receiving and processing emergency calls and requests for service. Basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Standard radio broadcasting and dispatch procedures and rules. Geographic features and streets within the area served. Principles and procedures of record keeping including the maintenance and security of fire and police communications reports. Basic principles of report preparation. Techniques for dealing with the public in a tactful but firm manner. Ability to: Work under pressure, exercise good judgment and make sound decisions in emergency situations. Learn procedures used in operating Computer Aided Dispatch and 9 1 1 systems for a large agency. Learn policies and procedures of receiving and processing emergency calls. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Learn the geographic features and streets within the area served. Learn general law enforcement codes, practices and methods. Effectively communicate with and elicit information from upset and irate citizens. Type accurately at a speed necessary for successful job performance. Operate various office equipment including a computer terminal. Work various shifts as assigned. Work courteously with the general public on the telephone or in person. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Operate radio transmitting equipment. Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions. Maintain confidentiality of information. Learn the organization and functions of a municipal law enforcement agency. Learn pertinent Federal, State, and local laws, codes and regulations. Apply the laws, codes, policies and procedures related to the gathering of legal evidence. Apply Federal, State, City and departmental laws, polices and procedures. Deal with the public firmly, courteously and tactfully. Supplemental Information Experience and Training Guidelines A typical way to obtain the knowledge and abilities would be: Experience: One year of public safety dispatching experience or three years of experience as a police officer and the P.O. S. T. Entry-level Dispatcher Selection Test Battery as required under P. O. S. T. guidelines. Training: Equivalent to the completion of the twelfth grade. Specialized training in law enforcement practices, rules, procedures, codes and regulations is desirable. License or Certificate Possession of a valid, appropriate California driver's license at the time of employment. Typing Certificate Required : A typing certificate of proficiency (of at least of 35 net words per minute) is required to apply for this position. It must have been issued within one year prior to our receipt of your application. The certification must be issued by a recognized source such as a business school, employment agency, etc., Typing tests obtained through the INTERNET are not accepted. The typing certificate must include the following information: The issuing agency's name Address Phone number Issue date Gross words per minute Number of errors Net words per minute Signature of the person issuing the certificate. APPLICATION PROCESS: Applications may be obtained from the Department of Human Resources, 1st Floor, City Hall, 555 Santa Clara Street, Vallejo, Monday - Friday, 8:30 a.m. - 5:15 p.m. (Closed weekends and holidays) or from our official website at www. ci.vallejo.ca.us, under "Employment Opportunities". Applicants must submit the following as part of the application process: A completed City of Vallejo application form - Required; Responses to the Supplemental Questions - Required; Valid typing certificate (See above for details) - Required; Copy of P.O.S.T. Entry-Level Dispatcher Selected Test Battery showing T-Score - Required; Copy of California P.O.S.T. Basic Dispatcher Certificate - Required; Copy of California Law Enforcement Telephone Systems (CLETS) Certificate with Full Access - current certificate preferred; will accept expired certificate - Required;. Copy of Emergency Medical Dispatch (EMD) Certification - Optional, but Highly Desired Applicants must submit all of the above documentation listed as Required with their application materials. Applications will be considered incomplete and disqualified if All Required documentation is not submitted. This may result in delays in processing an application and/or rejection of the application. Applicants may reapply on-line or by hard copy within 30 days from the date of their recent application for this position provided the candidate meets the minimum requirements for the position and submits ALL required documentation as part of the application. A resume cannot be substituted for any portion of the application process. Please read these instructions carefully : All required documents, certificates and/or licenses may be submitted in any of the following ways: AS AN ATTACHMENT TO ON LINE APPLICATION. The "resume attachment" portion of the on-line application form is intended for resumes, but can include any single document with valid document attachment types, such as typing certificate, POST Basic Dispatcher Certificate, CLETS Certificate, etc. Valid document attachment types are: plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file that is larger will receive an error message. This step needs to be completed at the time of filling out an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and/or add attachments. Refer to additional ways below if still unable to attach a copy of typing certificate on-line. BY U.S. MAIL, FAX, E-MAIL, OR IN PERSON TO : City of Vallejo Human Resources Department P.O. Box 3068 555 Santa Clara Street Vallejo, CA 94590 Fax: (707) 648-5292 robin.tilley@cityofvallejo . net THE EXAMINATION PROCESS: Examination: The examination process will consist of an initial screening for Minimum and Desired Qualifications which places candidates in an A, B or C category based on prior training and experience. Those candidates with the most training and experience based on years of service as an emergency communications dispatcher and/or police officer, and who possess desired certifications, will be given preference over less experienced applicants in terms of advancement to the Oral Interview examination. Those candidates in the A group will be considered for advancement to the Oral Interview before candidates in the B group. The B group will be considered for advancement to the Oral Interview before the C group. Oral Interview Candidates may be invited to participate in an Oral Interview examination. Notification: Candidates will be notified of the exact date, time, and location of the Oral Interview examination at least two weeks prior. Scoring: Candidates who achieve a passing score of 50.0 or higher will be placed on the Register of Eligibles. Register of Eligibles Candidates will be placed on a rank ordered list called a Register of Eligibles, based upon their Oral Interview Examination score. Additional Steps in the Pre-employment selection process include: Personal History Statement Polygraph Examination POST Dispatcher Background Investigation Final Interview Conditional Offer of Employment Post-Offer Psychological Assessment Post-Offer Medical Assessment Complete application packets will be received on a continuous basis until such time as a continuous recruitment is no longer needed. ADA Accommodation: If you are disabled and need accommodations, please contact Robin Tilley at (707) 649-4852 or at robin.tilley @cityofvallejo.net INFORMATION REGARDING RE-APPLYING: Candidates who are already on an active Register of Eligibles, do not need to re-apply unless they have already participated in the hiring process for this position and did not meet our pre-employment requirements. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which they deem might improve their chances of being considered. Veterans: VETERAN'S PREFERENCE POINTS: Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of your DD214 form must be submitted at the time of application. Prior to being appointed to the position: Prior to appointment, candidates must pass a departmental interview, personal background investigation (consisting of, but not limited to criminal history, DMV driving history, credit check, previous/current employment references, and personal references), polygraph test, psychological examination, and medical examination, including drug screening. NOTE: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice For questions on this recruitment, please contact Robin Tilley, Personnel Analyst II, City of Vallejo Human Resources Department, at (707) 649-4852 or by email at robin.tilley@cityofvallejo.net Closing Date/Time:
City of Vallejo
Vallejo, California, United States
Description Please read the entire job announcement to ensure your application packet is complete. The City of Vallejo is recruiting for the position of Communications Operator I to create a Register of Eligibles list which will be used to fill current and/or future vacancies. The successful candidate willperform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen (18) month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series.This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section.Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. The successful candidate will possess the following highly desirable attributes: ability to multi-task and work under pressure; attention to detail; astute; proactive; responsive; timely; accurate; excellent oral and written communication to internal and external constituents; collaborative approach; solution oriented; safetyconscious; trustworthy and ethical. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE AND ABILITIES: Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Minimum Qualifications Experience : Some experience operating radio, teletypewriter or other communication- equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. Licenses: Possession of, or ability to obtain, an appropriate valid California driver license upon hire. Additional Requirements: Tools and Equipment: Candidate must demonstrate the ability to use the following tools and equipment: Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). *** WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and wearing a headset; occasionally performs moderate lifting, carrying, pushing, pulling, stooping. Must be able to work in an environment with randomly occurring periods that are dominated by crisis and stress-filled conditions. While performing the duties of this job, the employee may be required to sit or stand for long periods of time, talk and hear, and have intense attentiveness for prolonged periods. The noise level in the work environment is moderately quiet. The employee may be required to walk or move about. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to effectively monitor the computer-aided dispatch (CAD) screens and security monitors as well as the ability to adjust focus. Specific hearing abilities include constant monitoring of radio channels and the answering of telephone lines. Supplemental Information Step 1: Application Submittal and Supplemental Responses To be considered for this position,applicants must submita completed City of Vallejo online application, including supplemental questionnaire. ****Important: Candidates must attacha typing certificate with their application or with their Personal History Statement (PHS) to move forward in the recruitment process for this position (see Step 5, for more details regarding submission of the typing certificate). Applications may be obtained and completed on-line at the following link: https://www.governmentjobs.com/careers/vallejo or under "Employment Opportunities". If you have problems creating a user account or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. Step 2: Supplemental Responses Applicants must respond to the supplemental questions. Step 3: Applicant Screening Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. Pool of Candidates The City reserves the right to limit the number of candidates to those determined to be best qualifiedbased upon all requested application materials, including training and experience, and responses to supplemental questions. Step 4:Examination The examination process will consist of a P.O.S.T. Entry Level Dispatcher Test Battery written examination weighed at 100% of a candidates score. A) Scoring : Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. B) Dates : Complete application packets will be screened and applicants who meet minimum qualifications may be invited to the next available written examination. This is currently a continuous recruitment; examinations are planned for every 1-2 months for the remainder of 2018. Tentative dates for P.O.S.T Examinations for 2018: April 18 June 27 August 22 September 26 October 17 November 15 C) Candidate Notifications: Candidates meeting the minimum qualifications will be notified of the exact date, time, and location of the written examination at least two weeks in advance. Candidatesmust receive an invitation from the City of Vallejo Human Resources Departmentin order to participate in the P.O.S.T. testing process. D) P.O.S.T Testing Process: Proof of Previous Exam Results: Please note that applicants who have taken the POST Entry Level Dispatcher Test Battery examination through another agency within the past12 months and who haveachieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must beon official letterhead from the agency where the written examination was taken and include the date of the exam and breakdown of T-score. E) P.O.S.T Requirements- Ineligibility of Previous Scores : *** Candidates who have taken this P.O.S.T. written examination with another agency within 30 days from our examination date are NOT eligible to take the examination again until at least 30 days have passed. California P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory, will be rendered invalid by P.O.S.T. and by the City of Vallejo. F) INFORMATION REGARDINGRE-APPLYING: Candidates who are already on an active Register of Eligibles do not need to re-applyunless they have: 1)already participated in the hiring process for this position and did not meet our pre-employment requirements, or 2)wish to take the next written examination in an attempt to improve his/her test score andstanding on the Register of Eligibles, or 3)submit a test score from another agency with a higher t-score. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which may improve their chances of being considered for employment with the City of Vallejo. Step 5: Final Selection Names of candidates who qualifyfor placement on the Register of Eligibles will be forwarded to the Vallejo Police Department for final interviews based on their performance on the exam.The number of candidatesreferred for hiring interviews is at thediscretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Submit Typing Certificate (see details for typing certificate below) and completed Personal History Statement (PHS) Oral Board Livescan - fingerprint check for criminal history information Polygraph POSTDispatcher Background Investigation Final Interview/Conditional Offer of Employment Post- Offer Psychological Assessment Post- Offer Medical Assessment, including drug screening Final Offer with Psychological and Medical Clearance IMPORTANT INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. The certificate must have been issued within one year priorto our receipt of your application. The certificate must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNETare not accepted . The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate ATTACHMENT(S) TO ON-LINE APPLICATION: The "resume attachment" portion of the on-line application form is intended for resumes, but may include any single document with valid document attachment types, such as a typing certificate,DD214 military discharge form, training certifications, etc. Valid document attachment types are:plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file thatis larger will receive an error message. This step needs to be completed at the time of completing an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. ****Important: Applicants must submit their typing certificate with their application or with the Personal History Statement (PHS). Candidates will be disqualified if their typing certificate is not received. Candidates that have been disqualified will need to re-apply within 90(ninety) days from the date of their most recent application for this position. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment orselection process may contact the Human Resources Department to request an accommodation.Please contact Robin Tilley at (707)649-4852, Human Resources Office at (707) 648-4363or send an email to: robin.tilley @cityofvallejo.net before their scheduled test date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
Mar 21, 2018
Full Time
Description Please read the entire job announcement to ensure your application packet is complete. The City of Vallejo is recruiting for the position of Communications Operator I to create a Register of Eligibles list which will be used to fill current and/or future vacancies. The successful candidate willperform a variety of complex duties in direct support of public safety personnel including receipt, interpretation, and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance; direct fire and medical emergencies to the proper agency for response; accurately utilize a computer-aided dispatch system to initiate a response to effectively handle emergencies; utilize a two-way radio system to communicate with field units; accurately maintain the status of all field units; and provide information and assistance to the public. This position requires an eighteen (18) month probationary period following employment. DISTINGUISHING CHARACTERISTICS Communications Operator I - This is the entry/trainee level class in the Communications Operator series.This class is distinguished from the Communications Operator II by the performance of the more routine tasks and duties assigned to positions within the series in the Communications Section.Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Incumbents are expected to promote to the Communications Operator II level after satisfactory completion of an eighteen month probationary period and when experience and education requirements for the Communications Operator II level are met. The successful candidate will possess the following highly desirable attributes: ability to multi-task and work under pressure; attention to detail; astute; proactive; responsive; timely; accurate; excellent oral and written communication to internal and external constituents; collaborative approach; solution oriented; safetyconscious; trustworthy and ethical. SUPERVISION RECEIVED AND EXERCISED Communications Operator I Receives immediate supervision from a Communications Supervisor and receives functional supervision from Patrol Supervisors, to include the On-Duty Watch Commander. Examples of Duties Important responsibilities and duties may include, but are not limited to, the following: When Functioning in the Communications Center : Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and accurately transits messages for dispatching as necessary and in accordance with established procedures operating a computer aided dispatch system. Assigns calls to police units for necessary action, determining the appropriate units required for response. Coordinates when necessary with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and actively listens to police radio frequencies to ensure correct status of officers and emergency personnel. Maintains contact with all units on assignment; maintains daily log of all field calls and units dispatched. Dispatches law enforcement or other emergency personnel and equipment. Operates a variety of communications equipment, including computer-aided dispatch terminals, radio transmitters and receivers, dispatch consoles, electronic data terminals, telephone and lease line teletype. Monitors multiple computer screens simultaneously. Enters, updates and retrieves information from computerized databases relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information. Use telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement and public safety agencies. Determines appropriate communications or research channels selected from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems. Provides information to officers and field personnel expeditiously, including but not limited to, warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for law enforcement, public safety, or other relevant parties. Confirms warrants with responsible agencies, receives and files warrants and updates status of warrants. Receives, responds to and documents requests for Division of Motor Vehicle print-outs; documents vehicle impound information. Accurately processes information received in the communications center and accurately disseminates that information to the appropriate concerned parties, including but not limited to, relatives of those involved; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; county probation; animal control; commercial establishments; alarm companies and schools. When appropriate, monitors other public safety and emergency preparedness radio traffic; security monitors; and takes necessary action. Maintains a variety of automated and manual logs, records and files related to communications center activities. Make court appearances as required related to assigned activities. Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities. Respond to public inquiries in a courteous manner; provide information; resolve complaints in an efficient and timely manner. Perform other work as assigned. When Functioning in the Field : Operate a motor vehicle in the performance of assigned duties and responsibilities. Perform communications center activities in a mobile vehicle or mobile setting. Perform other work as assigned. KNOWLEDGE AND ABILITIES: Knowledge of: Customer service and professional telephone answering techniques. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. Ability to : Act appropriately and decisively under stressful and/or emergency situations. Learn, apply and maintain knowledge of departmental rules, regulations, policies and procedures and information pertaining to law enforcement dispatch. Learn policies and procedures of receiving and processing emergency calls. Read, understand and apply a variety of call-taking information and materials. Learn call interview and law enforcement dispatch techniques and procedures. Learn basic communications rules and regulations governing the operation of radio transmitting and receiving systems. Utilize a two-way radio system to communicate with field units; and accurately maintain the status of all field units. Read and effectively interpret small-scale maps, have general knowledge of surrounding geographical area and information generated from a computer screen. Learn general law enforcement codes, practices and methods. Act promptly and appropriately in emergencies. Speak clearly and concisely in a well-modulated voice pattern. Effectively communicate with and elicit information from upset and irate citizens. Maintain confidentiality of information. Understand and follow both oral and written instructions promptly and accurately. Communicate effectively in the English language in both oral and written forms. Wear a telephone headset and be able to hear, distinguish and understand voices with background noises present. Type accurately at a speed necessary for successful job perfor-mance. Must type a minimum of 35 words per minute Establish and maintain courteous and effective work relationships with subordinates, peers, supervisors and the general public. Operate various office equipment including computer terminals. Work various shifts as assigned. Work flexible hours. Sit or stand for long periods of time. Effectively multi-task. Provide courteous and effective customer service. Maintain professional composure and take responsible and effective action during stressful situations. Perform related duties as assigned. Minimum Qualifications Experience : Some experience operating radio, teletypewriter or other communication- equipment is highly desirable. Training : A High School Diploma or G.E.D. supplemented by general clerical experience. Licenses: Possession of, or ability to obtain, an appropriate valid California driver license upon hire. Additional Requirements: Tools and Equipment: Candidate must demonstrate the ability to use the following tools and equipment: Telephone console to receive 911 and non-emergency telephone calls; PC computer aided dispatch systems with mapping features and printer; Radio console controls and monitors; Headsets; Mobile Data computers; Microsoft Word and E-mail; Copy machine; Fax machine; California Law Enforcement Telephone System (CLETS); Telecommunications Device for the Deaf and Hard of Hearing (TDD). *** WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and wearing a headset; occasionally performs moderate lifting, carrying, pushing, pulling, stooping. Must be able to work in an environment with randomly occurring periods that are dominated by crisis and stress-filled conditions. While performing the duties of this job, the employee may be required to sit or stand for long periods of time, talk and hear, and have intense attentiveness for prolonged periods. The noise level in the work environment is moderately quiet. The employee may be required to walk or move about. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include the ability to effectively monitor the computer-aided dispatch (CAD) screens and security monitors as well as the ability to adjust focus. Specific hearing abilities include constant monitoring of radio channels and the answering of telephone lines. Supplemental Information Step 1: Application Submittal and Supplemental Responses To be considered for this position,applicants must submita completed City of Vallejo online application, including supplemental questionnaire. ****Important: Candidates must attacha typing certificate with their application or with their Personal History Statement (PHS) to move forward in the recruitment process for this position (see Step 5, for more details regarding submission of the typing certificate). Applications may be obtained and completed on-line at the following link: https://www.governmentjobs.com/careers/vallejo or under "Employment Opportunities". If you have problems creating a user account or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. Step 2: Supplemental Responses Applicants must respond to the supplemental questions. Step 3: Applicant Screening Application packets containing all required materials will receive an overall screening assessment. Applicants who meet the minimum qualifications and are found to be the best qualified will move forward in the process. Pool of Candidates The City reserves the right to limit the number of candidates to those determined to be best qualifiedbased upon all requested application materials, including training and experience, and responses to supplemental questions. Step 4:Examination The examination process will consist of a P.O.S.T. Entry Level Dispatcher Test Battery written examination weighed at 100% of a candidates score. A) Scoring : Candidates who achieve a t-score of 50.0 (equivalent to 70 percent ) or higher will be placed on the Register of Eligibles. B) Dates : Complete application packets will be screened and applicants who meet minimum qualifications may be invited to the next available written examination. This is currently a continuous recruitment; examinations are planned for every 1-2 months for the remainder of 2018. Tentative dates for P.O.S.T Examinations for 2018: April 18 June 27 August 22 September 26 October 17 November 15 C) Candidate Notifications: Candidates meeting the minimum qualifications will be notified of the exact date, time, and location of the written examination at least two weeks in advance. Candidatesmust receive an invitation from the City of Vallejo Human Resources Departmentin order to participate in the P.O.S.T. testing process. D) P.O.S.T Testing Process: Proof of Previous Exam Results: Please note that applicants who have taken the POST Entry Level Dispatcher Test Battery examination through another agency within the past12 months and who haveachieved a t-score of 50.0 or higher may submit proof of completion of the examination, which will be considered for placement on the Register of Eligibles. Proof of completion must beon official letterhead from the agency where the written examination was taken and include the date of the exam and breakdown of T-score. E) P.O.S.T Requirements- Ineligibility of Previous Scores : *** Candidates who have taken this P.O.S.T. written examination with another agency within 30 days from our examination date are NOT eligible to take the examination again until at least 30 days have passed. California P.O.S.T requires a waiting period of at least thirty (30) days between examination attempts. The examination results of those who proceed to take the examination, despite this advisory, will be rendered invalid by P.O.S.T. and by the City of Vallejo. F) INFORMATION REGARDINGRE-APPLYING: Candidates who are already on an active Register of Eligibles do not need to re-applyunless they have: 1)already participated in the hiring process for this position and did not meet our pre-employment requirements, or 2)wish to take the next written examination in an attempt to improve his/her test score andstanding on the Register of Eligibles, or 3)submit a test score from another agency with a higher t-score. Active candidates may submit via e-mail or regular mail, additional relevant information, such as work experience and/or certifications which may improve their chances of being considered for employment with the City of Vallejo. Step 5: Final Selection Names of candidates who qualifyfor placement on the Register of Eligibles will be forwarded to the Vallejo Police Department for final interviews based on their performance on the exam.The number of candidatesreferred for hiring interviews is at thediscretion of the hiring department. PRIOR TO HIRE The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process: Submit Typing Certificate (see details for typing certificate below) and completed Personal History Statement (PHS) Oral Board Livescan - fingerprint check for criminal history information Polygraph POSTDispatcher Background Investigation Final Interview/Conditional Offer of Employment Post- Offer Psychological Assessment Post- Offer Medical Assessment, including drug screening Final Offer with Psychological and Medical Clearance IMPORTANT INFORMATION REGARDING SUBMISSION OF TYPING CERTIFICATE: Please read these instructions carefully : A typing certificate of proficiency (of at least 35 net words per minute) is required to apply for this position. The certificate must have been issued within one year priorto our receipt of your application. The certificate must be issued by a recognized source such as a business school, employment agency, etc. Typing tests obtained through the INTERNETare not accepted . The typing certificate must include the following information: The issuing agency's name Address Phone Number Issue date Gross words per minute Number of errors Net words per minute. Signature of the person issuing the certificate ATTACHMENT(S) TO ON-LINE APPLICATION: The "resume attachment" portion of the on-line application form is intended for resumes, but may include any single document with valid document attachment types, such as a typing certificate,DD214 military discharge form, training certifications, etc. Valid document attachment types are:plan text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension). The attachment is limited to 1 MB. Applicants who try to submit a file thatis larger will receive an error message. This step needs to be completed at the time of completing an on-line application. Applicants may not go back to a previously submitted on-line application to make any changes and /or add attachments. ****Important: Applicants must submit their typing certificate with their application or with the Personal History Statement (PHS). Candidates will be disqualified if their typing certificate is not received. Candidates that have been disqualified will need to re-apply within 90(ninety) days from the date of their most recent application for this position. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment orselection process may contact the Human Resources Department to request an accommodation.Please contact Robin Tilley at (707)649-4852, Human Resources Office at (707) 648-4363or send an email to: robin.tilley @cityofvallejo.net before their scheduled test date. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fillvacancies forStanislaus Regional 9-1-1and establ eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. The tentative schedule for testing in 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified at leastseven (7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 544-6226 or brought into our office at 1010 10th Street, Suite 6800, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
Sep 07, 2018
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fillvacancies forStanislaus Regional 9-1-1and establ eligible list to fill future and part time vacancies. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. The tentative schedule for testing in 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified at leastseven (7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Personal History Statement (PHS) Review/Selection Interview - Pass/Fail Candidates who pass the written examination will complete a PHS. Those who satisfactorily perform in the PHS Review/Selection Interview process may move forward in the recruitment process. A sample similar to the PHS requiredis viewable by clicking on the following link and selectingBackground/Hiring Form 2-255 Personal History Statement - Public Safety Dispatcher: http://www.post.ca.gov/forms.aspx Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor four (4) CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test. TYPING CERTIFICATE A Typing certificate(within four years), of 35 wpm (net corrected) from any temporary agency or comparable institution is required to be attached to your application. If that is not possible, they must be faxed to (209) 544-6226 or brought into our office at 1010 10th Street, Suite 6800, Modesto, CA before 5:00pm on the final filing date . If you are not able to submit your typing certificate, you must call (209) 552-3900 before 5:00pm on the final filing date to make other arrangements. The certificate must be a three (3) to five (5) minute timed test, net corrected of 35 words per minute (WPM). Typing certificates must be on agency letterhead, dated and signed by the issuing agency and have net words per minute listed. Internet typing certificates are not accepted. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. BACKGROUND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "duties" section of the online application. DESIRABLE QUALIFICATIONS Six months of call taking experience in an emergency dispatch environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch bargaining unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
Stanislaus County, CA
Modesto, California, United States
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future vacancies. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online applicationformat or browser. We recommend using a desktop or laptop computer.If you are still having technical difficulties, please call NEOGOVat 1-855-524-5627. The tentative schedule for testing in 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event with seven(7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills,knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift,weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. LATERAL HIRING INCENTIVES http://www.stancounty.com/personnel/PerPol/PersonnelManual.pdf Vacation Accruals - this incentive may allow for a lateral transfer to start County employment with a vacation accrual rate higher than entry level employees. This policy would not front load any vacation leave time for lateral candidates, but would provide the ability to recognize that a lateral candidate is earning vacation leave at a higher rate than entry level employees in their current position. Lateral candidates may be placed within Stanislaus County's existing vacation accrual schedule closest to their current vacation accrual rate, but they may not exceed the vacation accrual rates they are currently earning. Sick Leave Accruals - this incentive may allow to offer a lateral transfer to front load the equivalent of six months of sick leave accruals (48 hours) at the start of the first pay period following the date of hire. The lateral transfer would not accrual any additional sick leave until they have completed six months of service. This incentive is intended to provide some continuity of sick leave benefits for candidates who are considering transferring employment to Stanislaus County and losing an existing bank of accrued sick leave benefits. Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. Applicant screening, in addition to the minimum qualifications, will focus on the following desirable categories. Please list any desirables you may have within the "Additional Information" section of the online application. DESIRABLE QUALIFICATIONS Notwithstanding a training period, twelve (12) consecutive months of public safety dispatching experience in a fast-paced environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
Sep 07, 2018
Full Time
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill vacancies for Stanislaus Regional 9-1-1 and establish an eligible list to fill future vacancies. Bilingual Applicant's are encouraged to apply. Cell phones are typically incompatible with the online applicationformat or browser. We recommend using a desktop or laptop computer.If you are still having technical difficulties, please call NEOGOVat 1-855-524-5627. The tentative schedule for testing in 2018 is as follows: Please note these dates are tentative and subject to change. You will be notified to each testing event with seven(7) days prior to the actual test date. ABOUT THE DEPARTMENT Stanislaus Regional 9-1-1 provides twenty-four hours a day, seven days a week public safety emergency dispatch service and is the answering point for the 911 telephone system. Dispatching is provided for 22 Law Enforcement and Fire agencies within Stanislaus County. ABOUT THE POSITION The Emergency Dispatcher performs basic dispatching duties at an assigned operating position. This classification is expected to be fully trained and to possess the skills,knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer-aided dispatching system. Emergency Dispatch provides twenty-four hours a day, seven-days a week public safety emergency dispatch service, and is the focal point for the 9-1-1 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift,weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. LATERAL HIRING INCENTIVES http://www.stancounty.com/personnel/PerPol/PersonnelManual.pdf Vacation Accruals - this incentive may allow for a lateral transfer to start County employment with a vacation accrual rate higher than entry level employees. This policy would not front load any vacation leave time for lateral candidates, but would provide the ability to recognize that a lateral candidate is earning vacation leave at a higher rate than entry level employees in their current position. Lateral candidates may be placed within Stanislaus County's existing vacation accrual schedule closest to their current vacation accrual rate, but they may not exceed the vacation accrual rates they are currently earning. Sick Leave Accruals - this incentive may allow to offer a lateral transfer to front load the equivalent of six months of sick leave accruals (48 hours) at the start of the first pay period following the date of hire. The lateral transfer would not accrual any additional sick leave until they have completed six months of service. This incentive is intended to provide some continuity of sick leave benefits for candidates who are considering transferring employment to Stanislaus County and losing an existing bank of accrued sick leave benefits. Typical Tasks Receives and screens complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procures accurate and timely information needed to classify and dispatch user agencies; Classifies complaint types and enters data into the computer aided dispatch system; Determines appropriate response and course of action in accordance with established policy, procedures and codes; Dispatches personnel and resources by phone, computer, and/or radio communications equipment; Provides information to field units, the public, and other agencies; Monitors field units and emergency systems; Relays calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; and Acts as a trainer at an assigned position, in the classroom, or as directed. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor multiple CRT screens simultaneously; Properly use a headset; Be independently competent during limited staffing hours; Pick up and carry manuals and directories weighing up to 12 pounds; Sit continuously for long periods of time during a twelve hour shift; and Neck movement is required when performing job tasks such as viewing the keyboard, mouse, monitor screens, reading, research, page turning and handwriting. KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is dispatching experience in a computer-aided public safety dispatch center. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. Applicant screening, in addition to the minimum qualifications, will focus on the following desirable categories. Please list any desirables you may have within the "Additional Information" section of the online application. DESIRABLE QUALIFICATIONS Notwithstanding a training period, twelve (12) consecutive months of public safety dispatching experience in a fast-paced environment at time of appointment. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatchers Bargaining Unit for labor relations purposes. Individuals who are in a full-time classified position are required to serve a twelve-month probationary period, which may be extended an additional six months for a total of eighteen months. The probationary period does not apply to unclassified positions. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application form. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application form. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. TESTING ACCOMMODATIONS Arrangements may be made to accommodate disabilities or religious convictions. Describe the special test arrangements you require in the "Additional Information" section of the application form. GENERAL QUALIFICATIONS Pass County-paid pre-employment drug screening and job-related background investigation. Perform job duties in a manner assuring a safe working environment for oneself and others. Maintain confidential information according to the legal standards and/or County regulations as required. APPLICATION AND/OR EXAMINATION APPEAL RIGHTS Application and/or examination results may be appealed by applicants presenting facts alleging irregularity, fraud and/or error in application screening or in exam scoring. Appeals must be in writing and submitted to the Chief Executive Officer within seven (7) days after the examination results are mailed. DISCLAIMER Stanislaus County reserves the right to revise the examination plan described in this flyer to better meet the needs of County service. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The information contained in the bulletin is information, which sets forth a general summary of benefits for this respective position. This information is not legally binding. The benefits and other information regarding this position may be found in the Stanislaus County Code, the Stanislaus County Personnel Policies manual, or in the applicable Memorandum of Understandings, and such information prevails over information contained in this flyer. Questions regarding this announcement may be directed to the Stanislaus County Chief Executive Office/ Personnel. The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under "Disability Management". Closing Date/Time: Continuous
County of San Mateo, CA
Redwood City, California, United States
This job announcement was amended on August 21, 2018. The POST Dispatcher Test T-score minimum requirement has been changed to 48 from 52. The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(0122018) (911 Communications Calltaker) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
Oct 25, 2018
Full Time
This job announcement was amended on August 21, 2018. The POST Dispatcher Test T-score minimum requirement has been changed to 48 from 52. The County of SanMateo,Office of Public Safety Communicationsislooking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 CommunicationsCalltaker positions. 911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitmentand examination for said position. Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Public Safety Communications. To be considered for this position, you must have: Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 48 within one year of date of application OR taken and passedthe 'CritiCall'exam withinone year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.For candidates seeking alocal resource for testing, please contact TheSouth Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position.Test dates are limited so please contact The Academy as soon as possible. South Bay Regional Public Safety Training Consortium San Mateo, CA: 650-574-6466 San Jose, CA: 408-270-6458 Please note, you must register online at www.theacademy.ca.gov for a test session. NOTE: The Dispatch Academy certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org . Qualifications Education and Experience: Any combination of education and experience that would likely provide the knowledge, skills and abilities is qualifying. A typical way to qualify is a minimum of one year experience with customer service contact. Knowledge of: English language, spelling, grammar and punctuation. Customer service and interpersonal communications principles. Computer operation and use in office and Communications Center environments. Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals. Various resources within the County in order to provide referrals to the public and public safety agencies. Skill/Ability to: Speak, read and write English clearly. Communicate clearly and concisely, in English, both orally and in writing. Comprehend, interpret, relay and document information via telephone, computer software/ data terminals or other related technology. Screen and interpret general data and filter relevant information. Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology. Read and interpret various mapping devices and relaying pertinent information. Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations. Perform multiple tasks simultaneously. Listen, understand and relay of information via telephone and in person. Remain calm and controlled under stressful periods while projecting a professional demeanor. Establish and maintain positive and courteous working relationships with customers, the community and co-workers. Work with the Communications Center team while maintaining assigned job responsibilities and duties. Anticipate and adapt to fluctuating workloads in the Communications Center. Communicate and receive constructive feedback and opinions to affect change. Access and refer to information using available resources. Read, interpret, understand and follow written and oral instructions and/or information. Remain seated for long periods of time. Read and interpret text/data on electronic screen or computerprintouts and variety of maps. Hear in a noisy environment while communicating via telephone or face to face. Other requirements of the position: Successfully complete a pre-employment medical examination and be subject to polygraph testing. Follow strict drug use standards and guidelines. Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation. Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts. Be willing to work 12 to 16 hours per day. Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination Anyone may apply. Proof of completion of either the POST Dispatcher Test with a minimum T-Score of48 OR passing scores on the "CritiCall"exam within the last year must be attached at the time of application. Responses to the supplemental questions must also be submitted. A resume will not be accepted as a substitute for the required application materials. This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement. Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply Online' button above. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. All exams will be given in San Mateo County, California, and applicants must participate at their own expense. At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Opportunity Employer. HR Contact:Mandy Singh(0122018) (911 Communications Calltaker) Application Instructions To learn more about the position and/or to apply, please click the link below. If link is not available, please read the information above for detailed instructions on how to apply.
City of Chico, CA
Chico, California, United States
Position Information $10,000 signing bonus now available! CLICK HERE for additional information. This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, POST Basic Public Safety Dispatcher Certification attached. Applicants for this position must possess a POST Basic Public Safety Dispatcher certification and have a minimum of two years' experience at a level equivalent to the City of Chico Public Safety Dispatcher I. This is a continuous recruitment, until further notice. Job Description Definition: Under general supervision, to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; act as a lead worker and provide training and task supervision to others; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Acts as a lead worker, providing training and task supervision as needed;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;* May assist in the training of less experienced personnel; Operate office equipment; Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;* Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements. Ability to : Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years' experience at a level equivalent to City of Chico Public Safety Dispatcher I, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program. Additional Requirement : Possession of a valid California Driver License. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
Oct 23, 2018
Full Time
Position Information $10,000 signing bonus now available! CLICK HERE for additional information. This recruitment is to establish an eligibility list for upcoming department vacancies. A complete application packet for this position must include: Completed NeoGov application, Resume attached, POST Basic Public Safety Dispatcher Certification attached. Applicants for this position must possess a POST Basic Public Safety Dispatcher certification and have a minimum of two years' experience at a level equivalent to the City of Chico Public Safety Dispatcher I. This is a continuous recruitment, until further notice. Job Description Definition: Under general supervision, to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; act as a lead worker and provide training and task supervision to others; and to perform related work as required. Typical Duties: Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance;* Determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures;* Maintain contact with all units on assignment;* Maintain status and location of police and fire units;* Answer non-emergency calls for assistance; Call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems;* Receive requests for information from computer systems and provide pertinent data; Monitor several complex public safety radio frequencies;* Acts as a lead worker, providing training and task supervision as needed;* Operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms;* May assist in the training of less experienced personnel; Operate office equipment; Identifies problems and solutions and makes suggestions and recommendations regarding changes in procedure and policy;* Perform related duties as assigned. *=Essential Function Duties recorded above are representative of the duties of the class and are not intended to cover all the duties performed by incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related or a logical assignment to this class; such assignments shall fall under the category of "other duties, as assigned." Tools and Equipment Used: Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work is frequently performed in emergency and stressful situations. Work Environment: The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays. Knowledge, Skills, and Abilities: Knowledge of : Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements. Ability to : Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgment and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgment and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others. Qualifications Minimum Qualifications: Experience/Education : High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years' experience at a level equivalent to City of Chico Public Safety Dispatcher I, and if an internal career ladder promotion, successful completion of the City of Chico Dispatch Training program. Additional Requirement : Possession of a valid California Driver License. Equivalency may be established pursuant to the City-Wide Classification Plan. Additional Information APPLICATIONS ARE ONLY ACCEPTED ONLINE, THROUGH THENEOGOVSYSTEM. If this is the first time you are applying using the online job application, you will need to create an account and select a Username and Password. After your account has been established, you can build your application which can be saved and used to apply for other City of Chico employment opportunities. Online applications are stored on a secure site. Only authorized employees and hiring authorities have access to the information submitted. It is the responsibility of the applicant to ensure applications are received by the City of Chico Human Resources Office. Degree, Licenses, Certifications and/or Equivalencies: Candidates must include copies of items listed as a minimum qualification; failure to provide required certificates by the close of the recruitment will result in candidate disqualification. If this position requires a typing certificate: typing certificates must have been issued within one year and the net speed must match the minimum requirement listed in the job description. For standardization, net speed will be calculated by subtracting the number of errors from the gross WPM. Internet generated typing certifications are not accepted. Equivalency for experience and/or education listed within a job description may be established pursuant to the City-wide Classification Plan and through coordination with Human Resources. Candidates seeking an equivalency must contact Human Resources, at (530) 879-7900, for instructions on submitting an equivalency request. Being minimally qualified for a position does not guarantee a candidate progression through the full recruitment process. Travel and Recruitment Related Expenses: The City of Chico does not reimburse applicants for any travel or expenses in connection with applying for employment, unless authorized by the City Manager. Pre-Employment Processing: Applicants may be required to pass fingerprinting and a medical examination as a condition of employment or promotion. Medical exams may include a fitness exam, psychological exam, and a drug and alcohol screening, depending on the position. E-verify is used to determine candidate eligibility to work in the United States. The City of Chico is an Equal Opportunity Employer and supports workforce diversity. Women, minorities, and persons with disabilities are encouraged to apply. The City of Chico will consider individuals with disabilities based on their qualifications to perform the essential functions of the position for which they are applying and will provide reasonable accommodation in the application and/or testing process. If you require accommodation in the application and/or testing process, please notify the Human Resources Office within seven (7) days of the need for accommodation, so appropriate alternative arrangements can be made. If you have any questions, or need additional assistance regarding City of Chico employment opportunities, please contact the Human Resources Department at (530) 879-7900 or jobs@chicoca.gov . Closing Date/Time:
City of Fremont, CA
Fremont, California, United States
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
Sep 06, 2018
Full Time
Description View Our Recruitment Brochure The City of Fremont Police Department is hiring for the regular and full-time position of Police Communications Dispatchers. The recruitment is open-continuous, interested candidates are encouraged to apply. To be considered for this career opportunity, submit an online application, resume and typing certificate that meets the following requirements: Typing Certificate with 45 or more net wpm. Certifications must be dated within 12 months and from a professional; online and/or self-administered certifications will be rejected. Certifications can be obtained at places such as temporary employment staffing agencies, community colleges, or the Fremont Adult School. Visit our website to learn more about being a Dispatcher and what is unique about Fremont PD: http://fremont.gov/2648/Dispatcher For additional information, please contact Human Resources Department at:3300 Capitol Ave., Building B Fremont, CA 94538 Ph: (510) 494-4660 jobs@fremont.gov Closing Date/Time: Continuous
County of Colusa
Colusa County Sheriff's Office, Bridge Street, Colusa, CA, USA
RESPONSIBILITIES AND DUTIES
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for various fire departments within the county; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property, driver license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and bookings as necessary.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to the appropriate departments including the District Attorney, Probation Office, and the Court.
Monitor the jail for emergency and security problems.
Perform related duties as required.
PLEASE NOTE :
A written exam will be administered to determine the candidate’s aptitude for work in dispatching.
Per POST requirements, applicants may only test once every 30 days for this exam. If you have tested anytime within
the last 12 months and wish to use such T-Score, please include with your application packet a copy of the
official score letter from the agency you tested with.
Apr 05, 2018
Full Time
RESPONSIBILITIES AND DUTIES
Receive incoming calls from the public requesting public safety or emergency service; monitor calls for various fire departments within the county; dispatch law enforcement and emergency response units as necessary; relay information and assistance requests; maintain radio contact with units in the field; relay traffic to and from other stations or agencies as required; monitor alarms and report activity as necessary.
Use teletype computer terminal to record, modify and retrieve data including missing and wanted persons, stolen and recovered property, driver license and vehicle registration information; make CLETS and AMIS inquiries as required.
Record, type, and file records and other reports and materials including complaints, declarations, fingerprint cards and index cards on bookings, warrants, citations and crime reports; purge case files, warrants and bookings as necessary.
Sort, file, copy and distribute crime reports, domestic violence reports, traffic reports, citations, civil papers and petitions to the appropriate departments including the District Attorney, Probation Office, and the Court.
Monitor the jail for emergency and security problems.
Perform related duties as required.
PLEASE NOTE :
A written exam will be administered to determine the candidate’s aptitude for work in dispatching.
Per POST requirements, applicants may only test once every 30 days for this exam. If you have tested anytime within
the last 12 months and wish to use such T-Score, please include with your application packet a copy of the
official score letter from the agency you tested with.
City of Long Beach, CA
Long Beach, CA, United States
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous
Oct 08, 2018
Full Time
DESCRIPTION Accepting online applications only. Apply online 24 hours a day, beginning March 2, 2018. Filing will remain open until vacancies are filled. Filing may close without further notice EXAMPLES OF DUTIES Under general supervision, receives and dispatches emergency (911) and non-emergency calls for police or fire and emergency medical service; enters data into a computer terminal while questioning callers for information; determines nature, validity and disposition of calls; may provide post dispatch medical instructions; utilizes computer generated messages and priorities to dispatch field units to emergency situations; operates a variety of communications equipment including radios, accessories and telephones; performs call reception and dispatch activities utilizing computer-aided dispatch system; answers or refers inquiries and complaints regarding a wide variety of public safety and related matters; accesses, retrieves, and transmits vehicular or incident information to field units; relays relevant situational information to non-city enforcement or public safety agencies; may provide training for dispatchers and participate in evaluation of their performance; may act in a variety of dispatch supervisory positions; performs other related duties as required. REQUIREMENTS TO FILE Applicants must meet either option A or B: A. Possession of a California P.O.S.T. Dispatcher certificate (proof required)*. OR B. Possession of a recognized Emergency Medical Dispatcher certificate (proof required)*. Applicants must also meet all of the following requirements: Two years paid, (full-time equivalent) of current or recent (within 12 months) experience as a public safety dispatcher with a public agency. Ability to demonstrate keyboarding skills at 35 wpm; candidates must submit proof of acceptable keyboarding certification (proof required)*. Willingness to work any shift assignment and work mandatory holidays, weekends and overtime Ability to handle a high volume of emergency and non-emergency calls with tact, good judgment, initiative and speed; question callers while simultaneously typing information into a computer terminal; speak English clearly and understandably; comprehend, interpret and retain written and orally presented information effectively i.e., read, memorize, interpret and apply policies and procedures, State Penal Code, FCC regulations, charts and maps. Ability to pass a thorough background investigation, polygraph examination and psychological evaluation conducted by the Long Beach Police Department. The investigation will include information regarding relatives, references, acquaintances, educational background, residential history, employment history, military service records, financial status, legal history, drug use and related areas. *Required documents, such as a keyboarding certificate, must be uploaded to the online application at the time of filing. Any proofs submitted must contain either the applicant's name or other identifying characteristics on the form . DESIRABLE QUALIFICATIONS Bilingual skills in English/Spanish or English/Southeast Asian languages SELECTION PROCEDURE This is a continuous examination. All applicants meeting the requirements to file will be placed on the eligible list, with those receiving Veteran's credit first, and then in the order in which applications are filed. Eligible lists will be established periodically. For candidates meeting all requirements to file the following examination components will be waived: Keyboarding Test and Performance Test. For additional information please read information packet by clicking on the following link: Public Safety Dispatcher Information Packet. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for some positions interacting with the public. If you have not received notification of the status of your application within two weeks of filing, please contact the Civil Service Department at (562) 570-6202. This information is available in an alternativeformat by request at (562) 570-6202.If special accommodation is desired, please contact the Civil ServiceDepartment two (2) business days prior to the test at (562) 570-6202.For hearing impaired, call (562) 570-6638. An Equal Opportunity Employer.Closing Date/Time: Continuous
City of Seattle, WA
Seattle, Washington, United States
Position Description Position Description The City of Seattle is seeking qualified candidates for the position of a Technical Administrator in our Application Support organization in Seattle Information Technology (Seattle IT). This role will have support responsibilities for the Dispatch, Safety, and Records (DSR) Applications team. The Technical Administrator will focus on Public Safety Answering Point (PSAP) such as; Versaterm Computer Aided Dispatch (CAD) software and the Intrado/Viper phone software system. This position must have experience with Linux administration and an understanding of Linux environments. The successful candidate will participate in a 24 x 7 On Call rotation, carry a pager, and be available to support the DSR high availability applications. The team supports multiple applications including two Computer Aided Dispatch (CAD) Systems (Versaterm and Tritech), three Records Management systems (Versaterm, ESO and FDM) and many smaller Public Safety related applications. The applications DSR supports are used by SPD and SFD civilian and uniformed staff, and they are a mix of vendor hosted Software as a Service (SaaS), "Commercial Off the Shelf" (COTS) and custom developed software. The working environment involves interfacing daily with para military organizations (Police and Fire) and understanding how IT services aid them with critical business functions. The position provides expert guidance to public safety staff on how to best use the software solutions available to support business goals, identifies opportunities for system improvements, and assists with prioritization of the requested improvements. The Technical Administrator's role works closely with business users, technical peers, and software vendors on troubleshooting issues and configuring the applications. The role will at times be assigned to work on various projects. Projects range in size from simple configuration change requests through multi-month projects, requiring an understanding of good project management and software design life cycles. This is an ideal opportunity for someone who enjoys variety in their work and is looking for a challenging position in a team-oriented IT environment. Note : Hours worked over 40 in a work week are eligible for overtime or compensatory time at 1.5 x hourly rate. Job Responsibilities Work with customers and other IT staff to identify technical issues, report these to the vendors or internal IT teams, track and manage the resolutions with the use of various software reporting tools (i.e. Service Hub, Salesforce). Perform application maintenance task including but not limited to: Define disaster recovery strategies, understanding technology trends with PSAP/NextGen 911, test new enhancements and software features, update QA and training environments, update application configurations to meet changes in the business needs. Manage software vendors, tracking reported issues, communicating priority and business needs around outstanding issues, assisting with the applying of software updates/fixes, building good partnership relationships. This position will coordinate and work closely with the E-911 Program Office for 911-related VIPER ACD administration work. Document detailed business requirements, business rules and functional requirements. Develop requirements and technical specifications for retiring / outdated applications and reports, and manage the transition of development work for those interfaces and reports into modern sustainable solutions. Create test plans, write test procedures, test, and work with business staff for end-user testing. Provide tier two support for the Dispatch, Safety and Records application; troubleshoot reported defects, identify and implement solutions. Work with vendor to resolve product defects. Follow established project or departmental review and approval processes and standards for all work. Work with other IT teams in applications and other divisions as needed to meet Seattle IT's standard levels of service. Support department goals in promoting diversity, race and social justice. Research and analyze business processes, and develop business process diagrams and associated documentation to describe current and future-state business processes with a goal of achieving improved efficiency, usability and reduced cost. Qualifications Required Qualifications : NOTE: Equivalent combinations of education and experience will be considered for the required qualifications. Education: Bachelor's degree in Science, Technology, Engineering or Math (STEM), Business Administration. Experience: Extensive experience as Technical Administrator, a business systems analyst, data analyst, information technology support, or a combination of education and experience that demonstrates the ability to perform the position duties (typically 3-5+ years.) Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration and testing. Experience maintaining Public Safety or High Availability software systems in a rapidly changing environment. Experience working in a PSAP E-911 and/or public safety environment Good general knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and execute queries. Experience using standard Software Development Lifecycle (SDLC) templates to create requirements, design and technical specification documentation. Ability to manage scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects. Ability to work independently while maintaining appropriate communications with supervisor about progress and issues. Ability to manage time well to meet project milestones. Good communication skills, including strong writing skills (spelling, grammar and clarity). Able to communicate with both technical and business staff. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Ability to identify and document risks, opportunities and efficiencies related to assigned work. Desired Qualifications : Extensive experience as the Technical Administrator managing work requests of small- to medium-sized applications (typically 3+ years) An understanding of ITIL methodology and experience implementing it. An understanding of Waterfall and Agile software development methods. Experience working with Police and Fire uniformed and civilian staff in a para-military environment. Experience working with multiple Computer Aided Dispatch Systems Experience working in government and/or public sector. Experience with data analysis and presenting data results at a management level, including development of dashboards, charts, etc. Additional Information NOTE: Submit cover letter and resume along with NeoGov application. Position is covered by a collective bargaining agreement between the City of Seattle and Local 77 IBEW (International Brotherhood of Electrical Workers) Position is paid hourly and eligible for overtime and/or compensatory time for time worked over 40 hours in a workweek Employment contingent upon successful completion of comprehensive criminal background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17 and also must be cleared to for the Criminal Justice Information System (CJIS) which may require additional time prior to starting work. Closing Date/Time: 12/11/2018 4:00 PM Pacific
Nov 09, 2018
Full Time
Position Description Position Description The City of Seattle is seeking qualified candidates for the position of a Technical Administrator in our Application Support organization in Seattle Information Technology (Seattle IT). This role will have support responsibilities for the Dispatch, Safety, and Records (DSR) Applications team. The Technical Administrator will focus on Public Safety Answering Point (PSAP) such as; Versaterm Computer Aided Dispatch (CAD) software and the Intrado/Viper phone software system. This position must have experience with Linux administration and an understanding of Linux environments. The successful candidate will participate in a 24 x 7 On Call rotation, carry a pager, and be available to support the DSR high availability applications. The team supports multiple applications including two Computer Aided Dispatch (CAD) Systems (Versaterm and Tritech), three Records Management systems (Versaterm, ESO and FDM) and many smaller Public Safety related applications. The applications DSR supports are used by SPD and SFD civilian and uniformed staff, and they are a mix of vendor hosted Software as a Service (SaaS), "Commercial Off the Shelf" (COTS) and custom developed software. The working environment involves interfacing daily with para military organizations (Police and Fire) and understanding how IT services aid them with critical business functions. The position provides expert guidance to public safety staff on how to best use the software solutions available to support business goals, identifies opportunities for system improvements, and assists with prioritization of the requested improvements. The Technical Administrator's role works closely with business users, technical peers, and software vendors on troubleshooting issues and configuring the applications. The role will at times be assigned to work on various projects. Projects range in size from simple configuration change requests through multi-month projects, requiring an understanding of good project management and software design life cycles. This is an ideal opportunity for someone who enjoys variety in their work and is looking for a challenging position in a team-oriented IT environment. Note : Hours worked over 40 in a work week are eligible for overtime or compensatory time at 1.5 x hourly rate. Job Responsibilities Work with customers and other IT staff to identify technical issues, report these to the vendors or internal IT teams, track and manage the resolutions with the use of various software reporting tools (i.e. Service Hub, Salesforce). Perform application maintenance task including but not limited to: Define disaster recovery strategies, understanding technology trends with PSAP/NextGen 911, test new enhancements and software features, update QA and training environments, update application configurations to meet changes in the business needs. Manage software vendors, tracking reported issues, communicating priority and business needs around outstanding issues, assisting with the applying of software updates/fixes, building good partnership relationships. This position will coordinate and work closely with the E-911 Program Office for 911-related VIPER ACD administration work. Document detailed business requirements, business rules and functional requirements. Develop requirements and technical specifications for retiring / outdated applications and reports, and manage the transition of development work for those interfaces and reports into modern sustainable solutions. Create test plans, write test procedures, test, and work with business staff for end-user testing. Provide tier two support for the Dispatch, Safety and Records application; troubleshoot reported defects, identify and implement solutions. Work with vendor to resolve product defects. Follow established project or departmental review and approval processes and standards for all work. Work with other IT teams in applications and other divisions as needed to meet Seattle IT's standard levels of service. Support department goals in promoting diversity, race and social justice. Research and analyze business processes, and develop business process diagrams and associated documentation to describe current and future-state business processes with a goal of achieving improved efficiency, usability and reduced cost. Qualifications Required Qualifications : NOTE: Equivalent combinations of education and experience will be considered for the required qualifications. Education: Bachelor's degree in Science, Technology, Engineering or Math (STEM), Business Administration. Experience: Extensive experience as Technical Administrator, a business systems analyst, data analyst, information technology support, or a combination of education and experience that demonstrates the ability to perform the position duties (typically 3-5+ years.) Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration and testing. Experience maintaining Public Safety or High Availability software systems in a rapidly changing environment. Experience working in a PSAP E-911 and/or public safety environment Good general knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and execute queries. Experience using standard Software Development Lifecycle (SDLC) templates to create requirements, design and technical specification documentation. Ability to manage scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects. Ability to work independently while maintaining appropriate communications with supervisor about progress and issues. Ability to manage time well to meet project milestones. Good communication skills, including strong writing skills (spelling, grammar and clarity). Able to communicate with both technical and business staff. Ability to effectively work in a multi-cultural workplace with a diverse customer base. Ability to identify and document risks, opportunities and efficiencies related to assigned work. Desired Qualifications : Extensive experience as the Technical Administrator managing work requests of small- to medium-sized applications (typically 3+ years) An understanding of ITIL methodology and experience implementing it. An understanding of Waterfall and Agile software development methods. Experience working with Police and Fire uniformed and civilian staff in a para-military environment. Experience working with multiple Computer Aided Dispatch Systems Experience working in government and/or public sector. Experience with data analysis and presenting data results at a management level, including development of dashboards, charts, etc. Additional Information NOTE: Submit cover letter and resume along with NeoGov application. Position is covered by a collective bargaining agreement between the City of Seattle and Local 77 IBEW (International Brotherhood of Electrical Workers) Position is paid hourly and eligible for overtime and/or compensatory time for time worked over 40 hours in a workweek Employment contingent upon successful completion of comprehensive criminal background investigation in compliance with Seattle's Fair Change Employment Ordinance SMC 14.17 and also must be cleared to for the Criminal Justice Information System (CJIS) which may require additional time prior to starting work. Closing Date/Time: 12/11/2018 4:00 PM Pacific
City and County of Denver
Denver, Colorado, United States
About Our Job This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules. Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 61.4 million passengers last year and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The Airport Emergency Dispatcher (AED) job duties encompass four principal functions: (1) emergency/ non-emergency Call Taking, (2) Providing Information, (3) Dispatching, and (4) Using Resources and Equipment. In 2017, the Communications Center answered over 182 thousand calls for service and created over 57 thousand computer-aided dispatch call-taking cards. Call Taking Obtains complete, accurate and appropriate information from calling party Communicates effectively with various types of "difficult" callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly) Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner Providing Information Determines what information, if any, should be provided to the public, other agencies, and the media Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service Dispatching Determines appropriate personnel and resources to dispatch to incidents Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information) Directs and coordinates appropriate field unit response Initiates and coordinates allied agency response, when appropriate Monitors, coordinates and accurately updates status information regarding field units and incidents Using Resources and Equipment Uses appropriate automated data bases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information Uses telephone system and related equipment, radio broadcasting equipment, closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service About You It takes a special person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can result in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We are looking for a dispatcher that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct himself/herself ethically and morally on and off duty, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time. This position is also the first step to becoming an Airport Communications Specialist and a great place to grow in the aviation community. In addition the ideal candidate would have the following: Degree in Criminal Justice, Emergency Medical Services, Fire Science Technology, Aviation Management or a related field. One or more years of experience in an emergency services environment. One of more years of experience in a Public Safety Answering Point (PSAP). Possession of Communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed) Completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed) ICS 100, 200, 700, and 800 We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services. A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Must pass an initial pre-security clearance screening and obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. By position, may require a Colorado Class "R" Driver's License by the completion of probation. Licenses and certifications must be kept current as a condition of employment. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Colorado Bureau of Investigation (CBI) Background Check required: Must pass a CBI background and fingerprint check, and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Shift Work / Snow Duties / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. About Everything Else Job Profile CA2810 Airport Emergency Dispatcher To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Pay Range Pay Range $24.06 - $35.13 Agency Denver International Airport Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
Nov 03, 2018
Full Time
About Our Job This is an on-call position which will work no more than 39 hours per week and is not eligible for benefits. On-call positions may have routine or variable work schedules. Denver International Airport is the 20th-busiest airport in the world and the 5th-busiest airport in the United States, serving 61.4 million passengers last year and generating more than $26 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment. Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The Airport Emergency Dispatcher (AED) job duties encompass four principal functions: (1) emergency/ non-emergency Call Taking, (2) Providing Information, (3) Dispatching, and (4) Using Resources and Equipment. In 2017, the Communications Center answered over 182 thousand calls for service and created over 57 thousand computer-aided dispatch call-taking cards. Call Taking Obtains complete, accurate and appropriate information from calling party Communicates effectively with various types of "difficult" callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly) Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner Providing Information Determines what information, if any, should be provided to the public, other agencies, and the media Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service Dispatching Determines appropriate personnel and resources to dispatch to incidents Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information) Directs and coordinates appropriate field unit response Initiates and coordinates allied agency response, when appropriate Monitors, coordinates and accurately updates status information regarding field units and incidents Using Resources and Equipment Uses appropriate automated data bases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information Uses telephone system and related equipment, radio broadcasting equipment, closed circuit television equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service About You It takes a special person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can result in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We are looking for a dispatcher that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct himself/herself ethically and morally on and off duty, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24/7/365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time. This position is also the first step to becoming an Airport Communications Specialist and a great place to grow in the aviation community. In addition the ideal candidate would have the following: Degree in Criminal Justice, Emergency Medical Services, Fire Science Technology, Aviation Management or a related field. One or more years of experience in an emergency services environment. One of more years of experience in a Public Safety Answering Point (PSAP). Possession of Communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed) Completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed) ICS 100, 200, 700, and 800 We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and/or legal guidelines; or two years of experience in call taking or dispatching for emergency services. A combination of appropriate education and experience may be substituted for the minimum education and experience requirements. Must pass an initial pre-security clearance screening and obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. By position, may require a Colorado Class "R" Driver's License by the completion of probation. Licenses and certifications must be kept current as a condition of employment. FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required. Colorado Bureau of Investigation (CBI) Background Check required: Must pass a CBI background and fingerprint check, and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Shift Work / Snow Duties / Emergency Incidents: this position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays. About Everything Else Job Profile CA2810 Airport Emergency Dispatcher To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Oncall Pay Range Pay Range $24.06 - $35.13 Agency Denver International Airport Assessment Requirement The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.
City of Brentwood, CA
Brentwood, California, United States
Position Information The Brentwood Police Department is seeking highly motivated individuals who are eager to work in a city and department that prides itself on professionalism and community support. The Brentwood Police Department is a progressive agency that provides its dispatchers with the best equipment, training, and tools necessary to do the job. The Brentwood Police Department has a long successful history of hiring employees who are seeking a better balance between work and family. This recruitment is for a career fulltime position. If you are also interested in a per diem opportunity please also apply to the current opening for Police Dispatcher II - Per Diem. For more information please see the job description here. For information on the benefit structure please visit our Benefits page here. Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade, and Experience: One year of full time clerical experience involving heavy public contact while performing multiple tasks and two years of full time experience as a Police Dispatcher with a law enforcement agency equivalent to the City of Brentwood's Police Dispatcher I. License/Certificate: • Possession of a California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate at time of hire. •Possession of a typing certificate verifying the ability to accurately type a minimum of 45 wpm. Other Requirements: •Must be at least eighteen (18) years of age. •Must be able to pass a comprehensive law enforcement background check. Application Process Applicants must submit the following: City of Brentwood Employment Application California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate Postmarks, faxes and incomplete applications will not be accepted. Your application must be filled out completely online. Resumes may also be submitted but it is not a substitute for a completed application. The examination process will consist of: Review of applications for minimum qualifications for the position and to ensure all materials have been submitted. CritiCall Exam -Applicants possessing these requirements willbe invited to a CritiCall examination tentatively scheduled for the week of October 15, 2018 . All applicants that pass the CritiCall test will be placed on the eligible list which is good for at least 6 months and may be extended up to an additional 18 months. This eligible list will be used by the City of Brentwood to fill all current and future openings in this classification as long as the list is active. DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. The City of Brentwood is an Equal Opportunity Employer. Closing Date/Time:
Sep 08, 2018
Full Time
Position Information The Brentwood Police Department is seeking highly motivated individuals who are eager to work in a city and department that prides itself on professionalism and community support. The Brentwood Police Department is a progressive agency that provides its dispatchers with the best equipment, training, and tools necessary to do the job. The Brentwood Police Department has a long successful history of hiring employees who are seeking a better balance between work and family. This recruitment is for a career fulltime position. If you are also interested in a per diem opportunity please also apply to the current opening for Police Dispatcher II - Per Diem. For more information please see the job description here. For information on the benefit structure please visit our Benefits page here. Qualifications Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade, and Experience: One year of full time clerical experience involving heavy public contact while performing multiple tasks and two years of full time experience as a Police Dispatcher with a law enforcement agency equivalent to the City of Brentwood's Police Dispatcher I. License/Certificate: • Possession of a California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate at time of hire. •Possession of a typing certificate verifying the ability to accurately type a minimum of 45 wpm. Other Requirements: •Must be at least eighteen (18) years of age. •Must be able to pass a comprehensive law enforcement background check. Application Process Applicants must submit the following: City of Brentwood Employment Application California Peace Officer Standard and Training (POST) Public Safety Dispatchers Certificate Postmarks, faxes and incomplete applications will not be accepted. Your application must be filled out completely online. Resumes may also be submitted but it is not a substitute for a completed application. The examination process will consist of: Review of applications for minimum qualifications for the position and to ensure all materials have been submitted. CritiCall Exam -Applicants possessing these requirements willbe invited to a CritiCall examination tentatively scheduled for the week of October 15, 2018 . All applicants that pass the CritiCall test will be placed on the eligible list which is good for at least 6 months and may be extended up to an additional 18 months. This eligible list will be used by the City of Brentwood to fill all current and future openings in this classification as long as the list is active. DISCLAIMER: The provisions of this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Tests may consist of any combination of written, oral or other exercises or assessment procedures that test content. Components may include, but are not necessarily limited to, typing, math, reading, writing and analytical skills; problem solving ability; computer and software proficiency, or any other job-related knowledge, skill, ability or qualification. The City may, without notice, change or eliminate any particular assessment component or combination of components as needs dictate. The City of Brentwood is an Equal Opportunity Employer. Closing Date/Time:
