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  • Housing Case Coordinator (Student Services Professional IV), Department of Basic Needs & Student Support

    San Bernardino, California 92407 United States California State University, San Bernardino (CSUSB) Jul 31, 2025
    California State University, San Bernardino (CSUSB) Employer:

    California State University, San Bernardino (CSUSB)

    California State University, San Bernardino (CSUSB) is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually.  CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. CSUSB is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. We welcome all interested applicants to apply. 

    Job Description

    Job Summary:

    Under the general supervision of the Director, the Housing Case Coordinator provides advanced administrative support to promote housing and financial security as part of CSUSB’s broader basic needs efforts. The role involves non-clinical case management, resource coordination, and partnership development to support student success and well-being.

    The coordinator connects students to housing and financial resources, collaborates with campus and community partners, and supports programs like CalFresh and Basic Needs outreach. They also assist with program planning, evaluation, and budgeting in coordination with the Basic Needs & Student Support team.

    This position plays a key role in supporting students experiencing housing insecurity or homelessness by addressing related trauma, guiding them through financial assistance, and linking them to mental health and campus services. The coordinator serves as the main liaison between CSUSB and community-based organizations (CBOs), ensuring seamless support and collaboration. The role requires strong analytical and interpersonal skills to resolve complex issues and may serve as a lead for other staff.

    Duties and responsibilities:
    • Build and maintain partnerships with housing authorities, shelters, nonprofits, and CBOs using various communication methods.
    • Coordinate short-term emergency housing placements; serve as primary contact between students and Director.
    • Work with Housing and Residential Life to support student placements in temporary housing and ensure policy alignment.
    • Lead the Housing Support Grant process, ensuring fair distribution and adherence to funding guidelines.
    • Partner with Financial Aid and Student Financial Services to ensure timely disbursement of housing grants.
    • Collaborate with campus departments (e.g., counseling, advising, EOP) to deliver wraparound student support.
    • Support the Director in implementing Maxient for case management, ensuring accurate documentation and efficient processes.
    • Act as the main liaison with CBO partners to assist students experiencing homelessness or financial hardship.
    • Provide expert guidance to faculty, staff, and administrators on basic needs resources and student support strategies.
    • Develop and maintain a housing referral network to connect students with available resources.
    • Conduct initial assessments to understand complex housing needs and create individualized action plans.
    • Provide case management services with follow-up support, using tact and persuasiveness to address barriers.
    • Independently connect students with temporary and long-term housing solutions, making informed recommendations.
    • Educate students on leases, tenant rights, and housing processes while navigating sensitive situations.
    • Maintain accurate case notes in compliance with FERPA and institutional policies.
    • Support housing grant applications by analyzing requests, assisting students, and tracking funds and documentation.
    • Assess and respond to students in distress or experiencing mental health emergencies, providing direct crisis intervention.
    • Coordinate connections to community-based resources, collaborating with the CARE Case Management Specialist as needed.
    • Manage and maintain program materials, including website, handbook, and marketing content, ensuring accurate and consistent messaging.
    • Collaborate on campus initiatives like resource fairs and awareness campaigns to address basic needs.
    • Independently create and update a student housing resource guide using creative approaches.
    • Develop and lead workshops on housing topics (e.g., budgeting, rental education) for individuals and groups.
    • Analyze policies and structures; propose revisions and collaborate with leadership to address student housing insecurity.
    • Serve on campus-wide committees (e.g., CARE Team) as appropriate.
    • Design and conduct data collection and analysis to assess the Rapid Rehousing & Housing Security program in collaboration with the Director and CBO partners.
    • Develop assessment tools to evaluate the impact of Basic Needs & Student Support services for continuous improvement.
    • Conduct surveys and studies to identify student trends, barriers, and challenges; prepare reports with actionable recommendations.
    • Create reports and presentations for stakeholders to highlight program outcomes and effectiveness.
    • Support grant writing and funding efforts for Rapid Rehousing initiatives in collaboration with the Director.
    • Use database systems (e.g., Handshake, Navigate, PeopleSoft, Maxient, CalFresh dashboard) to generate reports and analyze service data.
    • Work collaboratively with Basic Needs staff to update and respond to evolving student housing needs.

    Minimum Qualifications: Required Education and Experience
    • Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
      • A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
    • Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related.

    Required Qualifications
    • Thorough knowledge of program-specific policies, procedures, and practices (or ability to learn quickly).
    • General knowledge of Student Services programs, public administration principles, and organizational, personnel, and fiscal management.
    • Familiarity with advanced statistical and research methods.
    • Ability to manage complex assignments with minimal guidance.
    • Skilled in advising students on complex and sensitive issues, individually or in groups.
    • Ability to analyze problems, reason logically, and recommend effective solutions.
    • Capable of planning and implementing decisions within and across program areas.
    • Competent in evaluating data, identifying impacts of alternative actions, and drawing valid conclusions.
    • Strong interpersonal skills to navigate complex relationships and group dynamics.
    • Able to maintain effective, cooperative working relationships, even in challenging or sensitive situations

    Preferred Qualifications
    • Master's degree in social work, Counseling, or Higher Education.
    • Experience in higher education or working with college students.
    • Familiarity with campus student services and community resources.
    • Bilingual or multilingual proficiency.
    • Ability to ensure services are accessible and culturally responsive to meet the needs of students from diverse backgrounds, including first-generation, low-income, and minoritized populations.
    • Ability to identify and mitigate barriers for students experiencing housing instability.

    Compensation and Benefits:

    Anticipated Hiring Range: $6,950 - $7,500 per month

    Classification Salary Range: $6,320 - $9,014 per month

    The salary offered will take into account internal equity and experience among other factors.

    The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

    Position Information:

    Work status: Full-time/Exempt/Probationary

    Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

    Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

    This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

    The application deadline is August 13, 2025 at 11:55 pm (PST)

    As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

    California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

    Conditions of Employment

    Background Check

    Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

    Mandated Reporter

    The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    Campus Security Authority

    This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

    I-9

    CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

    Statement of Commitment to Diversity

    In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

    California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

    Closing Statement:

    Reasonable Accommodation

    We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu

    Smoking

    CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

    Clery Act

    In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

    Advertised: Jul 30 2025 Pacific Daylight Time
    Applications close: Aug 13 2025 Pacific Daylight Time

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Careers in Government Housing: A Path to Community Impact

Careers in Government Housing: A Path to Community Impact

Government housing jobs offer a unique opportunity to contribute to community development by ensuring access to affordable housing. These roles exist across federal, state, and local levels, each with distinct responsibilities that shape urban development, public housing programs, and fair housing initiatives.

 

What Are Government Housing Jobs?

Government housing jobs encompass a range of career opportunities focused on developing, managing, and supporting affordable housing programs. These roles contribute to the mission of providing safe, affordable housing for all, focusing on combating housing inequality and fostering vibrant communities.

Federal agencies like the Department of Housing and Urban Development (HUD) oversee large-scale housing policies, including Public and Indian Housing programs. These programs aim to support individuals and families with low incomes, disabilities, and special needs, ensuring fair housing access for all.

 

Federal Government Housing Roles

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Working in federal government housing positions often involves creating policies, managing programs, and supporting local housing authorities. Typical roles at this level include:

  • Policy Analysts: Develop and assess federal housing policies and analyze their impact on communities and vulnerable populations.
  • Program Managers: Oversee the implementation of federal housing initiatives, ensuring compliance with HUD’s mission and objectives.
  • Grant Administrators: Manage federal funding that supports affordable housing programs, including public and Indian housing.

These federal employees are crucial in ensuring equal opportunity and fair housing nationwide. Positions in HUD and related agencies offer stable, meaningful careers in public service where you can directly impact housing equality.

 

State and Local Government Housing Jobs

Housing agencies implement federal programs at the state and local levels while tailoring solutions to address regional needs. These roles typically offer more direct interaction with communities:

  • Housing Finance Specialists: Manage state-funded affordable housing programs, ensuring compliance with state and federal regulations.
  • Compliance Officers: Ensure local housing developments meet safety, environmental, and legal requirements.
  • Community Planners: Develop urban planning initiatives to create sustainable, affordable housing for future generations.

Local housing authorities are often the first line of support for community members seeking affordable housing. These positions require strong community engagement and an understanding of local housing policies. Public housing managers, community development coordinators, and fair housing investigators are just a few examples of key roles at the local level.

 

The Impact of Government Housing Jobs

Government housing jobs are not just about constructing homes; they involve addressing complex social and economic challenges that directly impact families and communities. Here’s how these jobs make a difference:

  • Alleviating Poverty: Affordable housing allows low-income families to allocate resources to essential needs like education and healthcare, breaking the cycle of poverty.
  • Improving Public Health: Safe housing environments reduce exposure to environmental hazards and provide stability, improving the health and well-being of residents.
  • Boosting Economic Growth: Affordable housing initiatives generate local jobs through construction projects and foster economic stability by allowing residents to contribute to their local economies.
  • Promoting Social Equity: Housing professionals work to eliminate racial and economic segregation by ensuring equal access to affordable housing and promoting community diversity.
  • Reducing Homelessness: Government housing programs, such as emergency shelters and long-term affordable housing projects, provide critical support to reduce homelessness.
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Each of these impacts highlights the broader societal benefits of government housing jobs. Whether working in public service as a program manager or as a compliance officer ensuring safety standards, you are essential in fostering community stability and economic growth.

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How to Start a Career in Government Housing

Pursuing a career in government housing can be incredibly rewarding. There are numerous ways to get started, and various paths are available, from entry-level positions to leadership roles.

1. Educate Yourself on Housing Policies and Programs

Understanding the landscape of affordable housing and the role of agencies like HUD is essential. Resources such as the National Low Income Housing Coalition provide valuable insights into current housing policies and challenges.

2. Identify Your Area of Interest

Government housing jobs span many areas, including policy development, community planning, human resources management, and housing authority leadership. Could you reflect on which aspects of housing resonate with your skills and interests?

3. Gain Relevant Education

Consider degrees in urban planning, public administration, or social work. Specialized programs in housing policy, public finance, or community development can also provide the skills needed to excel in this sector. For recent graduates or military spouses, there are often programs that offer additional support and training for government jobs.

4. Develop Key Skills

Many government housing jobs require expertise in project management, data analysis, and communication. You can build these skills through workshops, internships, or volunteer work with non-profits involved in housing development. Having experience in compliance, community outreach, or urban development can make you a more competitive candidate.

5. Network and Explore Job Opportunities

Networking with professionals in housing agencies can open doors to new opportunities. Organizations like the National Association of Housing and Redevelopment Officials (NAHRO) offer events and memberships that connect you with industry leaders. Setting up job alerts for positions at HUD, city and county housing authorities, and community development organizations will also inform you about openings.

6. Tailor Your Resume and Application

When applying for a government housing job, customize your resume to highlight relevant experience in public housing, community planning, or housing authority management. Emphasize your skills in compliance, program management, and housing development, using keywords from the job descriptions to align your application with the role.

 

Why Government Housing Jobs Matter

Government housing jobs go beyond traditional employment; they offer a chance to serve communities, promote equality, and provide essential resources for those in need. Employees in these roles are committed to building a more inclusive and equitable society where everyone can access affordable housing.

HUD’s commitment to equal employment opportunity ensures that individuals from all backgrounds, including recent graduates, military spouses, and individuals with disabilities, have the chance to join the ranks of public service. Programs supporting diversity, education, and career transition are essential in maintaining a robust workforce within the federal government and local agencies.

By choosing a career in government housing, you are not just embarking on a job – you’re joining a mission to improve the quality of life for individuals, families, and entire communities.
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Conclusion: Is a Government Housing Career Right for You?

If you’re passionate about public service and want to make a tangible impact on communities, a government housing job could be the perfect fit. Whether you’re interested in community planning, housing policy, or direct engagement with housing programs, there are endless opportunities to grow and make a difference.

Take the first step today by researching job openings, connecting with housing professionals, and developing the skills needed to thrive in this vital field. With government housing jobs, your work can create lasting change, helping build more equitable, sustainable, and vibrant communities for all.

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