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  • Temporary - IT Support Specialist Intern

    Austin, Texas United States City of Austin, TX Part Time Sep 20, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

    Apply Now View job Employer Profile

    Job Description

    JOIN THE CITY OF AUSTIN TEAM

    At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

    What Makes the City of Austin Special?
      ◦ Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

      ◦ Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.

      ◦ Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

      ◦ Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

      ◦ Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

      ◦ Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

      ◦ Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

      ◦ Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.



    By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

    Job Description:

    Purpose:

    IT Support Specialists provide high-quality, technical software support to end-users in-person, over the phone, by e-mail, by instant message, or by the ticketing system. IT Support Specialists’ customer service mindset and excellent customer service skills are leveraged in recognizing customer competency levels and communicating accordingly to provide solutions and answers to their questions. Serve as the first level of contact for customers and provide needed support and services, both remote and onsite fashion while applying professional program standards and processes.

    Duties, Functions and Responsibilities:

    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
      ◦ Follows documented procedures and staff guidance to refurbish computer hardware

      ◦ Maintains and organizes physical inventory of technology assets

      ◦ Records inventory data into tracking systems

      ◦ Develops and distributes internal and external communications

      ◦ Performs system administration functions

      ◦ Contributes to team dynamics and success

      ◦ Provides high-quality customer service while using technical expertise to support end-users in-person, on the phone, by e-mail, by instant message, or by a case management system.

      ◦ Provides the first level of contact and response to requests for general IT support.

      ◦ Conducts and manages the logging of issues and generation of trouble service requests.

      ◦ Diagnoses and resolves problems.

      ◦ Escalates problems to the appropriate level of expertise.

      ◦ Documents, tracks and monitors reported incidents to ensure timely resolution.

      ◦ Installs, sets up, and configures user devices (desktop, notebooks, tablets, phones, printers, mobile, radios, etc.) and connections (network, telephony, communications, video conferencing).

      ◦ Provides software support for Microsoft Windows, Microsoft Office, common desktop applications, and City/department-developed applications, including feature and function usage.

      ◦ Manages, monitors, and prioritizes daily flow within the service request case management system, and email and phone queues to meet service levels.



    Responsibilities - Supervisor and/or Leadership Exercised:
      ◦ None.



    Knowledge, Skills, and Abilities:

    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
      ◦ Knowledge of software, hardware, and networking systems and best practices to support these systems.

      ◦ Knowledge of diagnostic and monitoring tools and helpdesk software/ ticketing system.

      ◦ Knowledge of standard application and operating systems (e.g., Linux/Windows, Mac OS), remote desktop applications, and virtual environments

      ◦ Ability to follow standard procedures for proper escalation of unresolved issues and follow through and resolve common issues with minimal direction

      ◦ Ability to comprehend requirements and make appropriate recommendations, sustaining communication with customers/departments/users until their issue is resolved.

      ◦ Ability to multitask and manage several open issues at one time.

      ◦ Ability to research to diagnose an appropriate solution.

      ◦ Ability to prepare accurate and timely reports.

      ◦ Skill in incident reporting, troubleshooting, and issue/ticket resolution.

      ◦ Skill in installation/configuration, documentation, process orientation, and testing to provide first-hand resolution to problems.

      ◦ Skill in customer feedback analysis, incident reporting, and troubleshooting.

      ◦ Ability to adhere to required compliance to all change management policies and procedures.

      ◦ Ability to adhere to required compliance to all information security policies and procedures.



    Minimum Qualifications:
      ◦ Two (2) years of education related to the job.

      ◦ Experience may substitute for education for up to (2) years.



    Licenses and Certifications Required:
      ◦ Valid Texas Driver’s License depending on assignment.



    Notes to Candidate:

    JOIN THE CITY OF AUSTIN TEAM

    This internship position will support the Community PC Program in refurbishing desktop computers, laptops, tablets, and other devices and making those devices available for public benefit. Interns will assist with physically moving devices both at intake and distribution, assess devices for operability, refurbish devices, and assist with the installation of software onto the devices. The refurbishment process will include cleaning, installation of software packages, troubleshooting of hardware failure, and disassembly / reassembly of devices as appropriate. Interns will also assist with maintaining public access computer labs and setting up new labs. The ideal candidate would work well on a team of peers, have solid customer service skills, and have a learning mindset.

    As our IT Support Specialist Intern, you will play a pivotal role making low cost devices available to the Austin community. Interns will support the Community PC Program by handling and refurbishing retired City devices, applying software, managing the technology inventory, and assisting with device intake and distribution.

    Interns will also support the maintenance of Austin's public access computer labs, to ensure the community has quality access to the internet through our public labs.

    Primary physical location: DeWitty Center at 2209 Rosewood Ave, Austin, TX 78702

    Secondary physical location: 5202 E. Ben White Blvd., Suite 400, Austin, TX 78741

    Hourly Pay: $22.05 per hour

    Days and Hours: Negotiable

    Hours may vary due to operational needs. This position is required to be onsite. The term of this internship will be for a period of 6 months from the date of hire.

    Travel:

    If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

    When completing the City of Austin employment application:
    A detailed, complete City of Austin application is required for the position to help us better evaluate your qualifications. For each of your positions, please describe your specific experience as it relates to the minimum and preferred qualifications. Please be thorough in completing the employment application and list all experience that is relevant to this position, including your supervisory and/or leadership experience, if applicable. This is the criteria that will be used to select candidates for interview, and the starting salary will be based on overall relevant experience.

    This position may allow for a resume or cover letter to be included but relevant entries on your employment application will primarily be considered for interview qualification and compensation purposes.

    If you are selected to interview: If you are identified as a top candidate, verification of your education, to include High School graduation or GED, undergraduate and/or graduate degrees, will be required.

    Assessment

    Candidates will need to complete an initial technology assessment prior to being invited to interview.

    Important Note to Applicants:
    Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

    We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

    EEO Statement for City of Austin:

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    Closing Date/Time: 2025-10-10
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Explore Top Government Internships & Kickstart Your Career

Explore Top Government Internships & Kickstart Your Career
 

Introduction: Why Government Internships Matter

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Government internships provide a valuable platform for students and recent graduates to gain practical experience, enhance their resumes, and establish networks in public service. Whether at the federal, state, or local levels, internships allow participants to observe and contribute to real-world government operations.

The federal government offers a variety of internship opportunities in different fields, such as policy development, emergency management, law, and science. These opportunities help young professionals explore career paths while contributing to meaningful work that impacts the nation.

Government internships develop critical skills and serve as a stepping stone to long-term careers in public service. Programs such as the Recent Graduates and Pathways Programs are designed to transition interns into full-time positions in federal agencies, ensuring that interning is impactful and career-driven.

 

Types of Government Internships

Internships in the government sector are diverse, ranging from working directly in federal agencies to positions within organizations that partner with the government. Here are some key types of internships:

Federal Internships:

These internships provide a unique opportunity to work within major federal agencies, such as the Federal Emergency Management Agency (FEMA), the National Credit Union Administration (NCUA), and the Federal Housing Finance Agency (FHFA). Interns can contribute to national initiatives in various roles, from policy analysis to logistics and human resources.

State and Local Internships:

In addition to federal programs, students can intern with state and local governments, focusing on regional issues such as public health, urban development, and law enforcement. Internships with state health departments or local city councils allow students to make an impact within their communities while gaining valuable government experience.

Government-Related Fields:

Outside direct government roles, internships in related fields such as non-profits, think tanks, and private companies working on government contracts are also valuable. Organizations involved in national security, public health, or environmental protection offer internships that allow students to contribute to areas of national interest.

 

Internship Opportunities in the Federal Government

The White House Internship Program:

The White House Internship Program allows students to work closely with the White House Office, supporting various administrative initiatives. Interns in this program gain leadership skills by assisting with policy development, communications, and event planning.

This prestigious program allows interns to be at the heart of the executive branch and develop their professional networks. Involvement in high-level operations within the executive office provides interns with a robust understanding of government functions.

Federal Emergency Management Agency (FEMA) Internships:

FEMA internships provide hands-on experience in disaster response and emergency management. Interns can work in logistics, human resources, and finance, helping develop disaster preparedness plans and policies. With FEMA’s focus on public safety and disaster recovery, interns are exposed to critical national security functions, contributing to real-time disaster response.

National Credit Union Administration (NCUA) Internships:

Interning with the National Credit Union Administration (NCUA) allows students to work in regulatory roles, helping to supervise and manage the nation’s credit unions. Interns assist in regulatory compliance, financial auditing, and accounting, gaining practical skills in finance and governance. The NCUA internship is an excellent opportunity for those interested in civil service roles within financial management.

Careers In Government
 

Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

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Internships by Field

IT and Computer Science Internships:

Internships in IT and computer science offer students the chance to work with cutting-edge technology and cybersecurity. Programs within the National Science Foundation (NSF) and the Central Intelligence Agency (CIA) allow students to contribute to developing and implementing IT systems, software, and security infrastructure. These positions are particularly relevant in the age of national cyber director-led cybersecurity initiatives.

Law and Policy Internships:

For students interested in policy-making and legal processes, law internships with agencies like the National Labor Relations Board (NLRB) and the Federal Energy Regulatory Commission (FERC) provide experience in legislative drafting, policy analysis, and regulatory oversight. Interns work on real-time legal issues, gaining experience in law and governance.

Science and Engineering Internships:

Engineering and science internships with agencies like NASA and the National Institutes of Health (NIH) provide a hands-on opportunity to work on scientific research and development projects. These internships offer insights into scientific innovation and public health initiatives, making them ideal for students in STEM fields.

 

Application and Hiring Process

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Student Volunteer Program:

The Student Volunteer Program is a fantastic way for high school and college students to gain experience in federal agencies without formal employment. This program allows students to volunteer their time while gaining professional skills. Applicants must typically submit a resume, cover letter, and academic transcripts.

Resume and Cover Letter Tips:

When applying for government internships, it’s crucial to tailor your resume and cover letter to each agency’s specific needs. For instance, those applying to agencies like the Government Accountability Office or the Federal Communications Commission should highlight their analytical and communication skills and any relevant coursework or experience.

Interview Preparation and Tips:

Preparing for an internship interview requires thorough research of the agency. Understanding the mission and responsibilities of organizations like the Social Security Administration or the Environmental Protection Agency can help you stand out during the interview process. Practice answering common interview questions, and be prepared to ask thoughtful questions about the agency’s projects and future goals.

 

Tips for Succeeding in a Government Internship

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Be Proactive:

Taking the initiative in your internship is critical to standing out. Look for new projects or responsibilities beyond your assigned tasks.

For example, if you’re interning at the Federal Deposit Insurance Corporation or the National Drug Control Policy office, offer to contribute to ongoing research or policy development. Government agencies like the Federal Trade Commission or the General Services Administration are large organizations, and interns who show initiative can leave a lasting impression.

Build Relationships:

Networking is crucial in any government internship. Building solid relationships with your supervisors and peers can open doors to future employment.

Many interns, especially those involved in programs like the Recent Graduates Program or working in departments such as Health and Human Services, secure full-time positions through the networks they create. The connections you form in internships, whether in the National Space Council or human resources management, could be the foundation for a successful public service career.

Seek Professional Development:

Government internships offer a wealth of opportunities for professional growth. Many agencies provide access to training programs, workshops, and mentorship opportunities.

Taking advantage of these programs, such as those available through the Merit Systems Protection Board, can sharpen your skills and prepare you for future roles. Continuous learning, whether through technical skills in policy analysis or leadership development, will make you a strong candidate for federal careers.

 

Conclusion: Finding a Government Internship Program

Whether interested in public health, IT, or policy, government internships provide an unparalleled opportunity to explore federal careers. Programs like the Recent Graduates Program and internships at agencies such as Health and Human Services and the National Space Council offer real-world experience that can jumpstart your career. Being proactive, building professional relationships, and taking advantage of development opportunities will pave the way for a rewarding career in the federal government or beyond.

Unlock Government Opportunities with Careers in Government

Elevate your career or find the ideal government talent on Careers in Government! Explore and shape the future with us.

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