Los Angeles Metro
Los Angeles, CA, USA
Basic Function To perform complex journey-level public liability and property damage (PL/PD) analysis and claims handling, and participates in the oversight and compliance of Metro's self-insured and insured public liability programs Example Of Duties Investigates, evaluates and resolves bodily injury claims against Metro Prepares written analysis and settlement recommendation for submission to Metro's PL/PD Claims Committee, through the Office of County Counsel Oversees outside investigators in the gathering of all accident related evidence Analyzes all data obtained through investigation and legal discovery by application of tort law and legal principals to facts Directs outside defense counsel on developing and implementing case strategy Manages claims files and litigation costs on cases, including the review and approval of legal expense bills and vendor payments Participates in the oversight of the Third Party Claims Administrator handling Superior Court cases Approves Defense Counsel case evaluations and budgets for legal defense Reviews all First Party claims for Metro, and reports to Insurance Broker Coordinates and controls Metro production records and responses to subpoenas and lawsuits Identifies Metro employees as witnesses for depositions and trials and assists retained in preparing witnesses, as required Designs and implements training programs on PL/PD procedures Extracts and analyses data from management reports Attends mediation with Metro retained counsel to negotiate settlements on high-exposure cases, or through direct negotiations with opposing counsel Attends Metro Board Closed Session meetings to provide assistance to the Office of County Counsel in the presentation of settlement recommendations Arranges and participates in roundtable meetings with Operations, County Counsel, and other departments to discuss case strategies, negotiate authority, and to discuss new accidents Prepares and submits loss reports to Metro's excess carriers, as required; updates and provides additional information to the carriers through the life of the claim Serves as back-up to the Director General Liability Claims, as required Participates in the Preservation of Evidence ("POE") upon notice of new serious accidents and in compliance with Metro's POE policy Complies with Public Records requests related to general liability claims when requested my Metro's Records Management Department Maintains records of daily work activity providing feedback and analysis on individual cases Contributes to ensuring that the EEO policies and programs of Metro are carried out Requirements For Employment Bachelor's degree - Related field 3 years journey-level experience performing work in public liability insurance claim administration inclusive of experience handling complex, litigated bodily injury claims, first party claims and subrogation actions Valid California Class C driver's license Experience may be substituted for education on a year-for-year basis Preferred Qualifications: Experience utilizing Excel, Microsoft Word 2010, and PowerPoint Completion of or enrollment in insurance/claims industry courses/programs Industry designations such as: Chartered Property/Casualty Underwriter ("CPCU") Associate in Claims ("AIC") Certified Litigation Management Profession ("CLMP") Associate in Risk Management ("ARM") Special Conditions: May require travel Knowledge: Theories, principles, and practices of claims administration Applicable federal, state, and local laws, regulations, and legal practices of public liability and property damage claims, first party claims, and subrogation actions California Government Tort Claims Act First party insurance coverage and claims, and acceptable methods of collecting claims data Basic computer skills, including knowledge of Microsoft Word and Excel Liability Insurance coverage Abilities: Negotiate complex legal issues before mediators, retired judges, and sitting judges Interact professionally with various levels of Metro employees and outside representatives Prepare reports and correspondence Communicate effectively orally and in writing Handle highly confidential information Lead staff on projects as assigned Research, analyze, and compile data and evidence for legal proceedings Compile and analyze complex data Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Analyze situations, identify problems, and recommend solutions Travel to offsite locations within a reasonable timeframe Read, write, speak, and understand English Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. MB *Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 19-JUN-18
Basic Function To perform complex journey-level public liability and property damage (PL/PD) analysis and claims handling, and participates in the oversight and compliance of Metro's self-insured and insured public liability programs Example Of Duties Investigates, evaluates and resolves bodily injury claims against Metro Prepares written analysis and settlement recommendation for submission to Metro's PL/PD Claims Committee, through the Office of County Counsel Oversees outside investigators in the gathering of all accident related evidence Analyzes all data obtained through investigation and legal discovery by application of tort law and legal principals to facts Directs outside defense counsel on developing and implementing case strategy Manages claims files and litigation costs on cases, including the review and approval of legal expense bills and vendor payments Participates in the oversight of the Third Party Claims Administrator handling Superior Court cases Approves Defense Counsel case evaluations and budgets for legal defense Reviews all First Party claims for Metro, and reports to Insurance Broker Coordinates and controls Metro production records and responses to subpoenas and lawsuits Identifies Metro employees as witnesses for depositions and trials and assists retained in preparing witnesses, as required Designs and implements training programs on PL/PD procedures Extracts and analyses data from management reports Attends mediation with Metro retained counsel to negotiate settlements on high-exposure cases, or through direct negotiations with opposing counsel Attends Metro Board Closed Session meetings to provide assistance to the Office of County Counsel in the presentation of settlement recommendations Arranges and participates in roundtable meetings with Operations, County Counsel, and other departments to discuss case strategies, negotiate authority, and to discuss new accidents Prepares and submits loss reports to Metro's excess carriers, as required; updates and provides additional information to the carriers through the life of the claim Serves as back-up to the Director General Liability Claims, as required Participates in the Preservation of Evidence ("POE") upon notice of new serious accidents and in compliance with Metro's POE policy Complies with Public Records requests related to general liability claims when requested my Metro's Records Management Department Maintains records of daily work activity providing feedback and analysis on individual cases Contributes to ensuring that the EEO policies and programs of Metro are carried out Requirements For Employment Bachelor's degree - Related field 3 years journey-level experience performing work in public liability insurance claim administration inclusive of experience handling complex, litigated bodily injury claims, first party claims and subrogation actions Valid California Class C driver's license Experience may be substituted for education on a year-for-year basis Preferred Qualifications: Experience utilizing Excel, Microsoft Word 2010, and PowerPoint Completion of or enrollment in insurance/claims industry courses/programs Industry designations such as: Chartered Property/Casualty Underwriter ("CPCU") Associate in Claims ("AIC") Certified Litigation Management Profession ("CLMP") Associate in Risk Management ("ARM") Special Conditions: May require travel Knowledge: Theories, principles, and practices of claims administration Applicable federal, state, and local laws, regulations, and legal practices of public liability and property damage claims, first party claims, and subrogation actions California Government Tort Claims Act First party insurance coverage and claims, and acceptable methods of collecting claims data Basic computer skills, including knowledge of Microsoft Word and Excel Liability Insurance coverage Abilities: Negotiate complex legal issues before mediators, retired judges, and sitting judges Interact professionally with various levels of Metro employees and outside representatives Prepare reports and correspondence Communicate effectively orally and in writing Handle highly confidential information Lead staff on projects as assigned Research, analyze, and compile data and evidence for legal proceedings Compile and analyze complex data Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Analyze situations, identify problems, and recommend solutions Travel to offsite locations within a reasonable timeframe Read, write, speak, and understand English Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. MB *Open to the public and all Metro employeesThis job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 19-JUN-18
Stanislaus County, CA
Modesto, CA, USA
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill a vacancy forÂBehavioral Health and Recovery ServicesÂand establish an eligible list to fill future full-time and part-time vacancies throughout Stanislaus County. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop orÂlaptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Behavioral Health & Recovery Services (BHRS), under the administrative direction of the Chief Executive Officer and subject to the policy of the Board of Supervisors, is responsible for providing or arranging for the provision of an array of specialized behavioral health services for residents in and around Stanislaus County.  As part of the Mental Health Services Act, the Stanislaus County Behavioral Health & Recovery Services Department has a State-approved Workforce Education and Training Plan (WE&T Plan). This WE&T Plan also references the Welfare and Institutions Code Section 5820 - 5822 and provides that administrative structures are in place to support long-term workforce development that actively outreaches to support career pathways and also ensure barriers are reduced or eliminated for consumers, and family members who wish to enter the publicly-funded behavioral health workforce. Candidates with lived experience as a consumer or a family member of a consumer of behavioral health services are highly encouraged to apply. ABOUT THE POSITION The incumbent will have responsibility for the oversight of the Quality Services, Compliance and Risk Management functions with BHRS. Reporting to the Senior Leader Manager IV, this individual will oversee the Department's Quality Services and Organizational Compliance Plan including ensuring that the necessary monitoring and training is in place to guarantee compliance, developing reporting processes for noncompliance issues and investigating of reports of noncompliance. This individual will monitor all Quality Services activities including, audits, peer reviews, process improvement projects and documentation training. In addition, this individual will have oversight for Department Risk Management functions, including the coordination of internal investigations associated with complaints, incidents, adverse incidents, risk assessments, and the development of reporting process for noncompliance issues, the investigation of reports of noncompliance, the development of training for staff and contractors and other duties as assigned. Typical Tasks Assist high-level department managers in the planning, management and implementation of the compliance plan; Assist high-level department managers in the monitoring of Risk Management and Quality Services activities; Receive and investigate reports of non-compliance and risk; Keep current on changes in Federal, State and local laws, regulations, rules and guidelines; Assign and review the work of others; Develop processes to monitor complianceÂwith Quality Services and Risk Management procedures; Develop and implement effectiveÂemployee feedback processes, which encourage employees to report problems; Conduct internal audits and risk assessments; Develop and participate in training programs regarding the Department's compliance, Quality Services and Risk Management Plan; Monitor contractors' adherence toÂorganizational compliance, Quality Services and Risk Management policies and procedures; Report activities to the Compliance Committee, Quality Management Team and Workplace Violence Committee; Periodically (at least annually) update the organizational compliance plan; and, Coordinate with Human Resources, and others, on background investigations, credentialing processes and disciplinary policy as they relate to compliance policies. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITY Plan, organize and direct the work of staff; Organizational skills; Develop and facilitate training programs; Coordinate and conduct internal audits and risk assessments; Conduct research and organize information; Understand, interpret and apply laws, rules and regulations as they relate to assigned area of responsibility; Use a Total Quality Management (TQM) process in all aspects of program planning and implementation; Communicate effectively, orally and in writing, to present findings and recommendations to bothÂindividuals and large groups; Establish and implement goals and objectives; Assist in developing and writing policies and procedures; Prepare reports and other documentation in a clear, succinct and effective manner; Be innovative and flexible in managing program operations and problem solving; and Bilingual skills are highly desirable.  KNOWLEDGE Principles and practices of supervision and management; Regulatory/compliance matters; Modern office practices and procedures, including business correspondence; Risk assessments; Basic statistical methods used for management analysis; Departmental organization and operations; Multicultural skills, knowledge and experience; Equal Employment Opportunity (EEO) principles; Use of cultural competency principles on organizational and service delivery levels; Electronic Health Record and database reports; and, Computer applications (i.e. Excel, Word, Access and mainframe systems).  EDUCATION/EXPERIENCE Master's or Doctoral degree in Social Work, Psychology or Counseling or RN license received from an accredited institution; AND Licensed Clinical Psychologist, Licensed Clinical Social Worker, Licensed Marriage Family Therapist, RN; AND Possess at least one (1) year of experience comparable to a Manager II; OR Possess at least one (1) year of experience in supervision in a large public or private human services organization performing work as described above. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-7339 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Unclassified Service of the County and considered "at will" for labor relations purposes. Incumbents are also subject to overtime, standby, callback, weekend, holiday and shift assignments. The individual selected will participate in the Stanislaus County Pay-for-Performance program, as well as receive additional benefits. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. Closing Date/Time: Continuous
About the Department and the Position GENERAL INFORMATION This recruitment is being conducted to fill a vacancy forÂBehavioral Health and Recovery ServicesÂand establish an eligible list to fill future full-time and part-time vacancies throughout Stanislaus County. While this is a continuous recruitment, we encourage you to apply immediately, as this recruitment may close at any time. Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop orÂlaptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. ABOUT THE COUNTY Stanislaus County is located in Central California within 90 minutes of the San Francisco Bay Area, the Silicon Valley, Sacramento, the Sierra Nevada Mountains and California's Central Coast. With an estimated 538,388 people calling this area home, the community reflects a region rich in diversity with a strong sense of community. Two of California's major north-south transportation routes (Interstate 5 and Highway 99) intersect the area and the County has quickly become one of the dominant logistics center locations on the west coast. The County is home to a vibrant arts community with the world-class Gallo Center for the Arts, a symphony orchestra, and abundant visual and performing arts. Stanislaus County is a global center for agribusiness, positioned by its mild Mediterranean climate, rich soils and progressive farming practices. The area is recognized internationally for agricultural innovation with wine, almonds, poultry, milk, cattle, and walnuts being some of the features industries. The County is also home to Stanislaus State University, Modesto Junior College and benefits from satellite locations of other high quality educational institutions. The County was established in 1854 and has a total land area of 1,515 square miles. Temperatures range from an average low of 38 degrees Fahrenheit in the winter, to an average high of 85 degrees in the summer. ABOUT THE DEPARTMENT Behavioral Health & Recovery Services (BHRS), under the administrative direction of the Chief Executive Officer and subject to the policy of the Board of Supervisors, is responsible for providing or arranging for the provision of an array of specialized behavioral health services for residents in and around Stanislaus County.  As part of the Mental Health Services Act, the Stanislaus County Behavioral Health & Recovery Services Department has a State-approved Workforce Education and Training Plan (WE&T Plan). This WE&T Plan also references the Welfare and Institutions Code Section 5820 - 5822 and provides that administrative structures are in place to support long-term workforce development that actively outreaches to support career pathways and also ensure barriers are reduced or eliminated for consumers, and family members who wish to enter the publicly-funded behavioral health workforce. Candidates with lived experience as a consumer or a family member of a consumer of behavioral health services are highly encouraged to apply. ABOUT THE POSITION The incumbent will have responsibility for the oversight of the Quality Services, Compliance and Risk Management functions with BHRS. Reporting to the Senior Leader Manager IV, this individual will oversee the Department's Quality Services and Organizational Compliance Plan including ensuring that the necessary monitoring and training is in place to guarantee compliance, developing reporting processes for noncompliance issues and investigating of reports of noncompliance. This individual will monitor all Quality Services activities including, audits, peer reviews, process improvement projects and documentation training. In addition, this individual will have oversight for Department Risk Management functions, including the coordination of internal investigations associated with complaints, incidents, adverse incidents, risk assessments, and the development of reporting process for noncompliance issues, the investigation of reports of noncompliance, the development of training for staff and contractors and other duties as assigned. Typical Tasks Assist high-level department managers in the planning, management and implementation of the compliance plan; Assist high-level department managers in the monitoring of Risk Management and Quality Services activities; Receive and investigate reports of non-compliance and risk; Keep current on changes in Federal, State and local laws, regulations, rules and guidelines; Assign and review the work of others; Develop processes to monitor complianceÂwith Quality Services and Risk Management procedures; Develop and implement effectiveÂemployee feedback processes, which encourage employees to report problems; Conduct internal audits and risk assessments; Develop and participate in training programs regarding the Department's compliance, Quality Services and Risk Management Plan; Monitor contractors' adherence toÂorganizational compliance, Quality Services and Risk Management policies and procedures; Report activities to the Compliance Committee, Quality Management Team and Workplace Violence Committee; Periodically (at least annually) update the organizational compliance plan; and, Coordinate with Human Resources, and others, on background investigations, credentialing processes and disciplinary policy as they relate to compliance policies. Minimum Qualifications (Skills, Ability, Knowledge, Education/Experience) SKILLS/ABILITY Plan, organize and direct the work of staff; Organizational skills; Develop and facilitate training programs; Coordinate and conduct internal audits and risk assessments; Conduct research and organize information; Understand, interpret and apply laws, rules and regulations as they relate to assigned area of responsibility; Use a Total Quality Management (TQM) process in all aspects of program planning and implementation; Communicate effectively, orally and in writing, to present findings and recommendations to bothÂindividuals and large groups; Establish and implement goals and objectives; Assist in developing and writing policies and procedures; Prepare reports and other documentation in a clear, succinct and effective manner; Be innovative and flexible in managing program operations and problem solving; and Bilingual skills are highly desirable.  KNOWLEDGE Principles and practices of supervision and management; Regulatory/compliance matters; Modern office practices and procedures, including business correspondence; Risk assessments; Basic statistical methods used for management analysis; Departmental organization and operations; Multicultural skills, knowledge and experience; Equal Employment Opportunity (EEO) principles; Use of cultural competency principles on organizational and service delivery levels; Electronic Health Record and database reports; and, Computer applications (i.e. Excel, Word, Access and mainframe systems).  EDUCATION/EXPERIENCE Master's or Doctoral degree in Social Work, Psychology or Counseling or RN license received from an accredited institution; AND Licensed Clinical Psychologist, Licensed Clinical Social Worker, Licensed Marriage Family Therapist, RN; AND Possess at least one (1) year of experience comparable to a Manager II; OR Possess at least one (1) year of experience in supervision in a large public or private human services organization performing work as described above. Proof of education is required for verification purposes at the time of application. Applicants who are unable to submit proof must call 209-525-7339 to make other arrangements before 5 pm on the final filing date. Failure to submit proof or make other arrangements before the final filing deadline will result in disqualification. LICENSE Applicants must possess and maintain a valid California Driver's License and remain free from repeated preventable accidents. Application and Selection Procedures CLASSIFICATION INFORMATION Unless otherwise provided, this position is part of the Unclassified Service of the County and considered "at will" for labor relations purposes. Incumbents are also subject to overtime, standby, callback, weekend, holiday and shift assignments. The individual selected will participate in the Stanislaus County Pay-for-Performance program, as well as receive additional benefits. EQUAL EMPLOYMENT OPPORTUNITY The County of Stanislaus is an Equal Opportunity Employer. All qualified applicants are encouraged to submit online application(s) for open position(s). Stanislaus County is committed to establishing and maintaining effective working relationships with the general public, co-workers, supervisors, and members of diverse cultural and linguistic backgrounds regardless of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, pregnancy related condition, marital status, gender/sex, sexual orientation, gender identity, gender expression, age (over 40), political affiliation or belief, or military or veteran status. APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. Closing Date/Time: Continuous
