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  • Assistant Director, Austin Water Information Technology Services

    Austin, Texas United States City of Austin, TX Full Time Jun 07, 2025
    City of Austin Employer:

    City of Austin, TX

    The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.  Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.  The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.  Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.  There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.  The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.  The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.

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    Job Description

    Minimum Qualifications
    • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to information/computer science, plus six (6) years of progressively responsible management experience in a related field.
    • Graduation with a Master’s degree from an accredited college or university with major coursework in a related field may substitute for two (2) years of the required experience.


    Licenses and Certifications Required:
    None.

    Notes to Applicants

    To view the detailed Recruitment Profile for this position, please click here.
    To view the City of Austin recruitment video, please click here.

    Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

    Regarding Your Application:
    • A detailed and complete Employment Application is required. A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application.
    • Verification of employment history dates on resume should match online Employment Application.
    • Employment history dates must include month and year.
    • This position has been approved for a Criminal Background Investigation ( CBI ).
    • To ensure consideration, candidates should apply by July 6, 2025. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.
    • This position is subject to the Texas Open Records Act.


    If you are selected as a top candidate:
    Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.

    Pay Range
    Commensurate
    Hours
    Monday - Friday, 8:00 am - 5:00 pm
    *Hours may vary depending upon business needs
    Job Close Date Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 East 10th Street, Austin, TX 78701 Preferred Qualifications
    The next Assistant Director of Austin Water Information Technology Services will utilize advanced expertise with critical infrastructure to advance the mission of Austin Water. With a history of modernizing technology for a utility, the ideal candidate will take an active stance in supporting Austin Water’s program areas.

    The ideal candidate will be an exceptional leader with a proven track record of providing impactful changes to a utility’s ability to become more adaptable and resilient. With a strong history of stakeholder collaboration, the person selected will build trust and relationships to share knowledge, anticipate disruptions, analyze situations to make recommendations, and implement changes in a fast-paced department.

    Prior management experience in a large, robust city or organization is highly preferred. Advanced written and verbal communication skills are imperative for this position.

    The following core competencies are important for this role:

    • Security Practices Expertise - Familiarity with security practices and frameworks, including NIST .
    • Data Center Infrastructure/Cloud Network Services Experience - In-depth knowledge of infrastructure and cloud services with the ability to quickly respond to changes or disruptions.
    • Advanced Server/Storage Expertise - Strong working knowledge of current market trends and the ability to anticipate future improvement opportunities.
    • Boundaryless Perspective - Demonstrated ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present.
    • Creative Solutions Oriented -Ability to solve problems and find avenues to reconcile issues that would otherwise remain unsolved.
    • Expertise with Software as a Service (SaaS)
    • Equity Lens - Ability to use an equity lens and framework to create inclusive, diverse, and safe workspaces and programs.
    • Data-Driven Decision Making - Proficiency in technology, analytics, and performance measurement to optimize services.
    • Cross-Functional Collaboration - Strong ability to navigate and influence city-wide operations, working seamlessly with various departments to drive enterprise-wide initiatives.
    • Experience in Utility Operations and Infrastructure - Proven background in managing or maintaining utility systems such as electric, water, gas, or wastewater, with an emphasis on operational efficiency and reliability.


    Duties, Functions and Responsibilities
    Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
    Directs the activities of all department functional areas including local/wide area networks, desktop support, voice operations, wireless communications, systems security, video and data transmissions, geographic information systems, applications development, SCADA data sharing, and the department IT Project Office. Assigns projects and ensures compliance of department with the City’s Corporate IT policies and standards. Coordinates major IT purchases and decisions with the City’s Corporate IT Department. Oversees the preparation of the departmental business plan and budget and ensures expenditures remain within projections. Directs programs to monitor, evaluate, and improve the efficiency and effectiveness of service delivery methods and procedures for customer service. Directs the planning, development, and implementation of policy regarding technology issues for the department. Ensures disaster recovery is in place for critical systems. Develops technology strategic plan for the Department, and ensures that citywide IT strategic direction is translated into tactical projects to produce the desired outcome at the departmental level. Develops the security plan and oversees the implementation for the department and the critical infrastructure. Attends City Council meetings as needed; explains, justifies, and defends department programs, policies, and activities; and negotiates and resolves sensitive, significant, and controversial issues. Participates in strategic citywide governance councils and committees.

    Responsibilities- Supervision and/or Leadership Exercised:

    Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and termination.
    Knowledge, Skills and Abilities
    Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


    • Knowledge of fiscal planning and budget preparation.
    • Knowledge of City practices, policies, and procedures.
    • Knowledge of Local, State, and Federal, laws and regulations.
    • Knowledge of regulatory requirements for critical infrastructure.
    • Knowledge of cyber and physical security regulations for critical infrastructure.
    • Knowledge of supervisory and managerial techniques and principles.
    • Knowledge of various hardware and software applications.
    • Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions/recommendations.
    • Skill in oral and written communications.
    • Skill in handling multiple tasks and prioritizing.
    • Skill in conflict resolution and problem solving.
    • Skill in collecting, analyzing, and interpreting applicable research data.
    • Ability to effectively plan for and use of technical and staff resources.
    • Ability to manage multiple projects and programs simultaneously within approved budgets.
    • Ability to quickly recognize and analyze irregular events.
    • Ability to establish and maintain communication and working relationships with City personnel and the public.


    Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
    City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

    The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
    Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

    Supplemental Questions

    Required fields are indicated with an asterisk (*).
    * The minimum qualifications for the Assistant Director, Austin Water Information Technology Services position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to information/computer science, plus six (6) years of progressively responsible management experience in a related field. Graduation with a Master’s degree from an accredited college or university with major coursework in a related field may substitute for two (2) years of the required experience. Do you meet these minimum qualifications?
    • Yes
    • No
    * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
    • I acknowledge and understand this position requires a Criminal Background Investigation.
    * Please indicate how many years of experience you have managing a complex IT environment for a large utility, municipality or similarly-regulated industry.
    • None
    • Less than 2 years of experience
    • At least 2 years but less than 5 years of experience
    • 5 years to 7 years of experience
    • More than 7 years of experience
    * Please describe your experience supporting field workgroups as well as the business environment within an organization.
    (Open Ended Question)


    Optional & Required Documents

    Required Documents Cover Letter Resume Optional Documents
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