Metrolink

Metrolink is proud to serve as the LINK between six Southern California counties with safe, seamless and reliable transportation and connectivity. By reducing 9.2 million car trips annually, Metrolink has proven to be an effective solution, taking pressure off freeways and reducing gridlock.

JOIN OUR TEAM

With a shared purpose and commitment to excellence, we strive to motivate and challenge our employees to explore the limits of their potential. We promote a culture of innovation, safety, team-work, collaboration, and respect. We strongly encourage candidates from diverse backgrounds,skills and experiences and actively eliminate disparities through inclusive hiring practices, that acknowledge the contributions and potential of all candidates.

Advancing the well-being of our riders, our communities, and our planet, one ride at a time.

Metrolink is Southern California’s regional passenger rail service. As a leader in sustainable transportation and a force for equity and economic prosperity, we work hard every day to make our region more accessible by train. We improve the quality of life for all of our communities by empowering riders to choose how they travel and connecting people to greater opportunity and new experiences. As a result, our riders get where they need to go without worrying about access to transportation or sitting in traffic. Metrolink counts nearly 12 million annual boardings, removes an estimated 9.3 million vehicles from the road and reduces greenhouse gas emissions by 130,000 metric tons with our fleet of Tier 4 clean technology locomotives each year.

WHAT'S IT LIKE WORKING AT METROLINK?

Our employees stand at the very heart of our success – they devote their ideas, creativity, knowledge and entrepreneurial spirit to ensuring a great customer experience. We support and develop our employees through targeted, customized, professional development and a healthy work-life balance, a culture focused on innovation and connecting people to opportunity.

22 job(s) at Metrolink

METROLINK Los Angeles, CA, US
Sep 21, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Director, Maintenance of Equipment will provide equipment maintenance guidance, oversee all applicable contractors, and support rolling stock rehabilitation programs ensuring that the equipment maintenance functions are compliant with all passenger safety standards. TO APPLY: This is a continuous recruitment with the first review of applications beginning October 4, 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series SUPERVISION EXERCISED AND RECEIVED Receives general oversight from Executive level management. Responsible for managing and monitoring work performance of a division or department. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Provide strategic direction and oversight of rolling stock procurement, maintenance, modification and repair to the preventative maintenance program. Support the development of the fleet management plan for future procurements and anticipated retirement of current rolling stock. Collaborate with 3rd party vendors and vehicle manufactures to ensure consistent and reliable service. Develop departmental maintenance and operating plans. Review the development of equipment specifications and participate in the selection of vendors in collaboration with corresponding teams, ensuring compliance to all applicable rules, regulations and policies. Ensure actions are taken on train delays as a result of mechanical failures, derailments, crossing accidents and damage to rolling stock or property. Prepare written and oral reports for management, boards, committees and outside agencies. Represent SCRRA and the Equipment Department before various boards, commissions, local, regional, state and federal agencies and other transit systems. Oversee the development and administration of the equipment maintenance division's annual budget; participate in the forecast of funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures. Serve as a contract compliance primary commuter rail subject matter expert in areas of start-up and ongoing operations. Serve as a contract compliance interface with current maintenance contractor and SCRRA. Monitor and evaluate staff to establish training needs within the department and ensure objectives and expectations are met. Respond to customer, vendor and coworker inquiries. Assist the Deputy Chief Operating Officer with emerging issues, industry trends and Board required communication. Respond to emergencies on a 24 hour-7 days per week basis Direct the preparation and processing of all Board items in relation to departmental objectives. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's degree in Mechanical or Electrical Engineering, Transportation Management, Business Administration or a related field. A minimum of ten (10) years' experience in transportation operations related to maintenance and repair of rolling stock vehicles in a management or leadership capacity directly supervising employees. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Knowledge, Skills, and Abilities Knowledge of : FTA, FRA and NTSB requirements related to railroad operations Policies of SCRRA and public agency environment Equipment Capital Plan, RFP and IFB preparation and process Procurement and maintenance of rolling stock and other related commuter railroad equipment, track and communication devices and signal systems Fleet planning Principles and practices of program management Skilled in : Strong and effective leadership, team building, communication, and time management Planning and Project management Microsoft Office Logistics and metrics Comparative analysis Strategic planning Ability to : Provide clear direction and policy recommendation Anticipate and mitigate potential contractual and staff concerns Make clear and concise formal presentations Work in an on-call 24/7 environment PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time: Continuous
METROLINK Los Angeles, CA, US
Sep 09, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Manager II, Grants will assist in administering and monitoring a billion-dollar portfolio of active grants from federal, state, and local sources. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 22, 2022. Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the senior level of the Manager (various) series. At this level, incumbents typically independently represent the organization; serve as a subject matter expert who possesses highly specialized knowledge, skills, abilities, and experience; are responsible for a specialty program area that has a major impact on the organization. SUPERVISION EXERCISED AND RECEIVED Receives oversight from departmental management. First-line supervisory responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Develop grant applications of moderate complexity independently and assist with complex applications. Determine funding eligibility of projects according to grant solicitations and guidelines. Develop complex funding plans for grants/projects and monitor their implementation. Conduct research, formulate recommendations, and communicate results regarding grant compliance issues. Complete requisite procedures to obtain executed grant agreements, time extensions, or reprogramming. Develop strong business relationships with internal teams, SCRRA leadership and various stakeholders (e.g., member agencies, grantors). Develop, monitor, and evaluate the efficiency of department processes and procedures. Establish and maintain relevant controls and feedback systems to monitor the operation of the department. Prepare presentations for Board of Directors, management, committees, and outside agencies. Participate in internal or external audit processes. Prepare analytical and statistical reports. Collaborate with SCRRA departments Communicate regularly with grantors, member agencies, Authority staff, and executive leadership. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's Degree in Business Administration, or a related field. A minimum of five (5) years' experience performing similar job duties. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Master's degree preferred. Transit agency experience preferred. Knowledge, Skills, and Abilities Knowledge of : Industry standards and best practices of grant acquisition and administration. Applicable local, state, and federal laws, rules, regulations, and policies governing grantees. SCRRA strategic plan, policies and procedures. Large construction project lifecycle. Principles and practices of employee supervision and performance management. Skilled in : Use of Microsoft Office Suite. Use of ERP systems (e.g., Oracle). Strong and effective, leadership, communication, team building and time management. Ability to : Think creatively and critically. Establish and maintain effective working relationships. Communicate effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization. Develop and present results and recommendations of technical research. Multi-task, prioritize, work with tight deadlines and be organized. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Sep 07, 2022
Temporary
SUMMARY Metrolink seeks an enthusiastic and driven individual with an interest in digital marketing and partnerships to join the Grads on Career Track (GOCT) program. The GOCT - Marketing and Partnerships will support our social media and corporate partnerships team by: Contributing ideas and executing social media content for Instagram and TikTok. Formulating social media copy according to best practices for various platforms. Assisting with remote location video shoots. Assisting with events. Conducting outreach to current and prospecting corporate partners. The Metrolink Grads on Career Track program is a unique opportunity for recent college graduates to gain real world experience, work with industry leaders and exercise practical application of academic studies within their assigned departments. The program features include: Mentoring: Work with your mentor to receive advice, support and coaching in your career development. Meaningful Projects: Apply knowledge and skills by participating in important and high-profile projects. Core Competency Training: Receive customized training that will teach you core competencies that are necessary for success in any career or organization. External Seminars/Meetings: Grow your professional network within the transportation industry. The ideal candidate is highly motivated, energetic and excited about public transportation. This person is curious, willing to learn and able to bring new and fresh ideas to Metrolink. PROGRAM TERM: Grads on Career Track participants work 40 hours per week. Upon completion of the initial six (6) months, GOCT participants will receive a performance evaluation based on goals and core competencies. Employment may be extended for up to twenty-four (24) months from the date of hire, and based on the participants overall job performance, as well as the operational business needs and workload demands in the assigned department. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 13, 2022. Interested applicants are encouraged to apply immediately. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Assist in program preparation, supervision and implementation. May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, copywriting, and other similar functions. Business development support, including sales pipeline updates, profiling, meeting prep, prospecting and follow up on leads for sales team. Help coordinate customer engagement events and activities. Use a computer or mobile device to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepare written communications. Give verbal presentations. Evaluate programs and processes to recommend improvements. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Recently graduated from an accredited four-year college or university within the last twenty-four (24) months with a degree in digital marketing, public relations, business, marketing, advertising, or related field. Eligible to work in the United States as determined by the U.S. Immigration Laws. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Physical Requirements Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Aug 31, 2022
Temporary
SUMMARY Metrolink seeks an enthusiastic and driven individual with an interest in railroading and maintenance of track, structures and right of way to join the Grads on Career Track (GOCT) program. The GOCT - Track & Structures will support the maintenance group with assessments of track maintenance, creation of reports, update maintenance procedures, and conduct field audits of track and right-of-way conditions. The Metrolink Grads on Career Track program is a unique opportunity for recent college graduates to gain real world experience, work with industry leaders and exercise practical application of academic studies within their assigned departments. The program features include: Mentoring: Work with your mentor to receive advice, support and coaching in your career development. Meaningful Projects: Apply knowledge and skills by participating in important and high-profile projects. Core Competency Training: Receive customized training that will teach you core competencies that are necessary for success in any career or organization. External Seminars/Meetings: Grow your professional network within the transportation industry. The ideal candidate is highly motivated, energetic and excited about public transportation. This person is curious, willing to learn and able to bring new and fresh ideas to Metrolink. PROGRAM TERM: Grads on Career Track participants work 40 hours per week. Upon completion of the initial six (6) months, GOCT participants will receive a performance evaluation based on goals and core competencies. Employment may be extended for up to twenty-four (24) months from the date of hire, and based on the participants overall job performance, as well as the operational business needs and workload demands in the assigned department. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 14, 2022. Interested applicants are encouraged to apply immediately. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Assist in program preparation, supervision and implementation. May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, and other similar functions. Use a computer to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepare written communications. Give verbal presentations. Evaluate programs and processes to recommend improvements. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Recently graduated from an accredited four-year college or university within the last twenty-four (24) months with a degree in Civil Engineering, Construction Management, or related field. Eligible to work in the United States as determined by the U.S. Immigration Laws. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Physical Requirements Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Aug 27, 2022
Temporary
SUMMARY The Southern California Regional Rail Authority (SCRRA), operator of the METROLINK Commuter Rail System, is seeking temporary a Special Services Employee (SSE) - Maintenance Technician I. The SSE/TEMP - Maintenance Technician I will perform a variety of maintenance functions in carpentry, construction, painting, welding, electrical and plumbing. This at-will employment will be for a limited term of up to, but not to exceed 999 hours in a fiscal year (July 1-June 30) or six (6) months, whichever comes first. T O APPLY: This is a continuous recruitment with the first review of applications beginning September 9, 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARATERISTICS This is the entry level in the series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. SUPERVISION EXERCISED AND RECEIVED Receives general supervision from departmental supervisory roles. No formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Perform routine preventive maintenance of material handling Equipment - Golf cart/ Forklift, Motor/Pumps and including visual inspections. Perform yard and/or office facilities maintenance duties such as furniture moving, maintenance of office equipment, simple electrical projects, spot painting or cleaning, light construction or exterior clean up. Perform various plumbing duties including but not limited to snaking of drains. Receive and fulfill work order requests from department management. Perform preventive electrical maintenance on all types of electrical equipment; diagnose and troubleshoot malfunctions. Adhere strictly to safety rules, regulations and safe work practices. Perform carpentry, door hardware and painting projects as needed. Cut and shape wood, plastic, fiberglass or drywall using hand and power tools. Perform routine repairs and maintenance of yard and/or office facilities and equipment by using hand or power tools as required. Sets up and operates all tools and equipment necessary to perform assigned work. Tests, inspects, troubleshoots, and repairs machines and equipment and reports problems to supervisor as appropriate. Install and replace electrical circuits, switches, panels, conduit, wiring and fixtures. Build and install a variety of materials throughout the facilities. May be involved in other activities such as inter-office transportation. Solve a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma, GED or its equivalent. A minimum of two (2) years' experience in carpentry, plumbing and electrical fields. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three (3) years. Preferred Qualifications Technical trade school Knowledge, Skills, and Abilities Knowledge of: Preventative maintenance requirements Skilled in: Plumbing and pipe fitting Electrical work Carpentry Driving and towing vehicles in all weather conditions Ability to: Accurately document preventative maintenance work Maintain effective and open communication with various associates PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 50lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time: Continuous
METROLINK Los Angeles, CA, US
Aug 27, 2022
Temporary
SUMMARY The SSE/Temp - Station Maintenance Attendant will clean touch point equipment and fixtures at assigned SCRRA stations throughout four (4) Metrolink servicing lines: Antelope Valley, San Bernardino, Riverside, Orange County. In addition, they will ensure that Metrolink station equipment is always functioning properly and will direct passenger inquiries to the appropriate personnel. The expected hours for this position will be from 5:00 AM - 10:00 AM Monday-Friday and mid-day on the weekends, but these hours may be changed as required. This at-will employment will be for a limited term of up to, but not to exceed 999 hours in a fiscal year (July 1-June 30) or six (6) months, whichever comes first. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 9, 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a series. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles. This position has no formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Clean touch point equipment at stations such as Ticket Vending Devices (TVDs), Emergency Call Boxes, Hand Rails, Seating Areas, Display Cases and Kiosks, Elevator buttons. Direct passenger inquiries to the appropriate personnel. Remove light vandalism like graffiti from equipment at stations. Be friendly and courteous to create a positive customer experience. Clean general passenger areas and replenish supplies. Offer face coverings to passengers. Report trespasser and vandalism incidents to the Metrolink Security Operations Center (SOC). Document and report to the appropriate parties any equipment failures and problems at Metrolink stations, including elevators. Perform general cleaning duties as assigned. Perform and record bi-monthly station inspections Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma, GED or its equivalent. Two (2) years' work experience providing services that may be measured by customer satisfaction. A combination of training, education and/or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's license with a satisfactory driving record of no more than three (3) moving violations and no DUI's within the last three (3) years. Knowledge, Skills, and Abilities Knowledge of : The Authority's operations and business practices. General cleaning methods and procedures Skilled in : Communicating effectively, both orally and in writing, to individuals and groups at all levels within and outside of the organization. Ability to : Exercise sound independent judgment. Work well under pressure and carry out assignments with little supervision. Read and write instructions, short correspondence and memos. Respond to adverse situations in a positive manner, which may include difficult customers and people with special needs that may require extensive cooperation, courtesy, tact and teamwork. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Working Conditions Position requires exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Aug 25, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Senior Manager, Train Control On-Board Systems will manage and coordinate the day to day installation and acceptance for maintenance and upgrades of the PTC On-Board Systems on locomotives and cab cars to assure the safe efficient and reliable operation of trains. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 7 , 2022. Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series SUPERVISION EXERCISED AND RECEIVED Receives general oversight from director or executive level management Responsible for supervising and monitoring performance for a regular group of employees ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Responsible for managing all departmental services and activities. Monitor on-board system performance on a unit-by-unit basis and required changes to system wide configuration. Develop, establish, and maintain a mechanical maintenance work scope for the upkeep of the PTC on-board system. Establish the means and methods to perform on-board troubleshooting remotely to optimize system support with available staff Manage the successful deployment of the on-board PTC systems to include establishment of a maintenance & upkeep infrastructure (including development of employee work schedule and job skills). Manage contractors and vendors performing PTC On-Board equipment installation, maintenance, troubleshooting and upgrades. Oversee and coordinate contracted activities including maintenance and modification of equipment; ensures compliance with contract guidelines. Support the training and testing of staff and contractors required to maintain on-board PTC equipment. Establish and maintain an automated log system to review and track faults within the on-board systems. Troubleshoot defects, failures, and reported problems on units (PTC locomotives and PTC cab cars). Oversee warranty-based troubleshooting, warranty repair, and required rework or modification to the existing on-board installation. Oversee and participate in the development and administration of the department budget; approve the forecast of funds needed for staffing, equipment, materials and supplies; approve expenditures and implements budgetary adjustments as appropriate and necessary. Become knowledgeable and gain expertise and experience by cross training in other PTC C&S functional groups. Manage the integration of the PTC systems into the standard/required activities of the railroad, Gain expertise and experience by cross training in other PTC C&S functional groups. Attend and participate in professional group meetings; stay abreast of new trends and innovations. Manage and supervise the activities and performance of a small team of employees charged with coordinating the installation, acceptance, maintenance, and updating of the PTC on-board systems, on-board hardware and software. Develop a team environment, provide feedback, and evaluate staff performance, coaching and positive recognition. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's Degree in electronics, mechanical systems, communication systems, computer science, information technology or a related field. A minimum of six (6) years' experience directly supervising staff or managing contractors . A minimum of ten (10) years' experience performing similar job duties as described in the position duties section of this announcement. Must be General Code of Operating Rules (GCOR) qualified or have the ability to become GCOR qualified within six months. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class "C" California driver's license with a satisfactory driving record of no more than 3 moving violations and no DUI's within the last 3 years is required. Knowledge, Skills, and Abilities Knowledge of : Locomotive and cab car electrical and mechanical systems and be able to become knowledgeable on the overlay and integration of on-board PTC systems SCRRA and applicable Federal, state, and local laws, codes and regulations Principles and practices of supervision, training and performance evaluation Principles and practices of budget preparation and administration Principles and practices of preventive maintenance and repair of electronic train control and control displays Skilled in : Overseeing and participating in the management of: comprehensive train control, communications and telecommunications maintenance programs. Participating in the development and administration of division goals, objectives and procedures Analyzing problems, identifying alternative solutions Communicating clearly and concisely, both orally and in writing Ability to : Gather, assess, prioritize and analyze information from various sources in order to make good operational decisions Work both independently and within multidisciplinary teams including management, operations, and technical support staff Perform complex analysis and prepare associated reports Develop technical knowledge in a wide variety of industry specific/emerging diagnostic software Work effectively in a high-pressure environment making appropriate decisions, understanding potential impacts, and taking responsibility Work effectively in a team-oriented, collaborative environment PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time: Continuous
METROLINK Los Angeles, CA, US
Aug 25, 2022
Contractor
SUMMARY PURPOSE OF POSITION The Train Dispatcher will dispatch trains, other vehicles/equipment that travel on the rail, and protect individuals who work on or near the track. Dispatch is a 24 hour, 7 days a week, 365 days a year operation that can be fast paced and challenging at times. The scheduled hours of this position vary and will include days or nights any day of the week, including holidays. The Dispatching Operations Division is covered under the United States Railroad Retirement Board (RRB). The RRB is an independent agency in the executive branch of the federal government. All dispatchers are covered under the Railroad Retirement Act (RRA) and the Railroad Unemployment Insurance Act. SCRRA Dispatchers, in addition to dispatching Metrolink trains, dispatch Amtrak's intercity trains, and BNSF and UP freight trains on SCRRA territories. The majority of the SCRRA network is Central Traffic Control (CTC) with some track warrant (TWC) territories. SCRRA also has implemented Positive Train Control on its CTC territories. This is a classified position represented by Amalgamated Transit Union per the Collective Bargaining Agreement dated February 8, 2019 - December 31, 2022. TO APPLY: This is a continuous recruitment with the first review of applications beginning September 7 , 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series SUPERVISION EXERCISED AND RECEIVED Receive general oversight from departmental supervisory roles. No formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Control and direct the movement of trains, authorizing occupancy of the main track and sidings for train operations, track inspection and maintenance personnel. Keep all connecting regions, terminals, adjoining territories and stations informed of any movement for which they are concerned. Communicate bulletins and warrants to train personnel and maintenance of way personnel. Monitor radios and telephones, communicating with railroad personnel regarding train and track information. Schedule the routing and movement of trains to provide for safe, timely meets. Protect engineering forces for maintenance activities on controlled tracks. Manage unplanned events to protect the safety of the public, railroad employees and railroad property. Maintain records of train movements, track assignments, maintenance activities and other events. Perform testing and data input for increased usage and placement of PTC. Handle a variety of administrative tasks related to Hours-of-Service requirements, hazardous materials, rule violations and other reports. Perform other duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma or equivalent GED. Two (2) years of work experience with Computer Aided Train Dispatching systems and radio control devices related to Railroad Operations preferred. Prior work experience with railroad operations and an understanding of the railroad's operating rules, safety rules, General Code of Operating Rules (GCOR), and all applicable federal regulations is preferred. Prior work experience with movement authority and protect authority, including procedures for blocking tracks, switches and signals preferred Subject to and must comply with all FRA regulations for drug and alcohol testing. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class "C" California driver's license with a satisfactory driving record of no more than 3 moving violations and no DUI's within the last 3 years. Knowledge, Skills, and Abilities Knowledge of : Movement authority and protect authority, including procedures for blocking tracks, switches and signals. Track bulletins, train dispatcher bulletins, special instructions and other forms of operational directives. Recordkeeping and reporting duties. The physical characteristics of the railroad. Railroad operating rules (GCOR), Train Dispatcher (TDM) guidelines, Positive Train Control (PTC) procedures, Computer Aided Dispatching (CAD-TMDS) system procedures, and Federal regulations (CFR) concerning Train Sheets and Hours of service. Skilled in : Microsoft Office, including Word and Excel. Verbal and written communication. Organization, prioritization and time management. Ability to : Utilize procedures for an unplanned event or emergency. Describe the characteristics of different types of equipment used on the railroad. Able to read, write, and communicate (speak, hear and understand) English, as well as issue oral instructions clearly and accurately using a variety of communication devices. Take initiative and process information that leads to solutions. Must be detail oriented and able to multitask in a demanding work environment. Able to maintain composure and customer focus during challenging situations. Function calmly and exercise sound judgment during rapidly changing situations and crises in a fast-paced work environment. Carry out assignments independent of immediate supervision. Work on manual processes and/or computer-aided dispatching systems and personal computers. Available to work a 40-hour work week subject to overtime, on-call, and alternate shifts that may include weeknights, weekends, and holidays. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Based on job duties, work may also be conducted in outdoor environments, at construction sites, railroad track and right-of-way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as trains, heavy trucks, construction, etc.).Telecommuting may not be available for this classification. Southern California Regional Rail Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time: Continuous
METROLINK Los Angeles, CA, US
Jul 27, 2022
Temporary
SUMMARY Metrolink seeks an enthusiastic and driven individual with an interest in human resources to join the Grads on Career Track (GOCT) program. The GOCT - Human Resources will support the human resources department and employees regarding human resources benefits, policies, processes, and procedures. The Metrolink Grads on Career Track program is a unique opportunity for recent college graduates to gain real world experience, work with industry leaders and exercise practical application of academic studies within their assigned departments. The program features include: Mentoring: Work with your mentor to receive advice, support and coaching in your career development. Meaningful Projects: Apply knowledge and skills by participating in important and high-profile projects. Core Competency Training: Receive customized training that will teach you core competencies that are necessary for success in any career or organization. External Seminars/Meetings: Grow your professional network within the transportation industry. The ideal candidate is highly motivated, energetic and excited about public transportation. This person is curious, willing to learn and able to bring new and fresh ideas to Metrolink. PROGRAM TERM: Grads on Career Track work 40 hours per week. Upon completion of the initial six (6) months, GOCT participants will receive a performance evaluation based on goals and core competencies. Employment may be extended for up to twenty-four (24) months from the date of hire, and based on the participants overall job performance, as well as the operational business needs and workload demands in the assigned department. TO APPLY: This is a continuous recruitment with the first review of applications beginning August 9, 2022. Interested applicants are encouraged to apply immediately. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Assist in program preparation, supervision, and implementation. May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, and other similar functions. Use a computer to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepare written communications. Give verbal presentations. Evaluate programs and processes to recommend improvements. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Recently graduated from an accredited four-year college or university within the last twenty-four (24) months with a degree in Human Resources, Business Administration, Public Administration, or related field. Eligible to work in the United States as determined by the U.S. Immigration Laws. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Physical Requirements Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Jul 14, 2022
Intern
SUMMARY The Metrolink Internship program is a unique opportunity for current college students to gain real world experience, work with industry leaders and exercise practical application of academic studies within a department of interest. Our interns work closely with our team members to develop innovative solutions that help us deliver a better services for our customers. Ideal candidates will be self-motivated, hard-working and creative. They will demonstrate a professional demeanor, work well with others and have strong written and verbal communications skills. Metrolink has regular openings for paid interns. If you are interested in being considered for a future internship opportunity, please submit an application. Interns are often needed in the following areas: Marketing Communications Public Affairs Human Resources Accounting Engineering Information Technology Operations and Logistics Railroad safety and compliance Candidates will be contacted when an opportunity becomes available. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. May perform a variety of administrative support duties such as conducting research, gathering data, preparing spreadsheets, and other similar functions. Uses a computer to perform job related tasks, input and maintain records, and/or conduct research as needed. Prepares written communications. Evaluates programs and processes to recommend improvements. Provides assistance on special projects. Performs other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Metrolink internship candidates must be currently enrolled in a college, university, educational institution, vocational school or program and demonstrate a commitment to public service and our shared values. Must be at least 16 years of age. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. T he SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Jul 09, 2022
Contractor
SUMMARY PURPOSE OF POSITION The Customer Relations Representative will provide information, respond to customer inquiries, support passenger flow, and support fare media sales at Metrolink stations. This is a classified position represented by Amalgamated Transit Union per the Collective Bargaining Agreement dated February 8, 2019 - December 31, 2022 and the Letter of Agreement dated May 28, 2021. TO APPLY: This is a continuous recruitment with the first review of applications beginning July 22, 2022. Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This the career level of the Customer Relations Representative series. At this level, the incumbent has some latitude for independent judgment and may vary work methods and procedures, but usually within prescribed parameters. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles This position has no formal supervisory responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Provide Metrolink riders with information on using the rail system, reading the train timetable, using ticket vending machines, fare policies, making connections, and create a positive passenger experience. Serve as the primary point of contact for train riders, inform customers at the train platforms during service disruptions, make public address announcements, and assist to prevent unnecessary delays to passengers. Sell Metrolink tickets, processing debit and credit sales, make ticket adjustments, and process customer refunds. Handle and account for all cash including preparing and balancing of the cash drawer, preparing bank deposits, and operating the Ticket Office Machine (TOM). Order and maintain a current inventory of pre-printed ticket stock and all current Metrolink published materials including brochures, train schedules, maps, forms, special events and special trains, etc. Provide support to school groups to ensure safe travel, appropriate fare media, and assistance with vouchers. Maintain Metrolink kiosks at all stations with current rider updates, special event literature, and other related materials as needed. Coordinate lost and found returns, contact customers regarding items, and recording feedback into the customer database. Coordinate passenger use of alternate transportation during service disruptions or planned outages at Metrolink stations, and report transportation issues to the appropriate personnel. Inform customers on rail safety issues, report trespasser and vandalism incidents to Metrolink security, and respond to emergency situations or customer service related problems as directed. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience High school diploma, GED or its equivalent. A minimum of three (3) years of work experience in a customer service role interacting with and providing a service that may be measured by customer satisfaction. Must pass the computer-based assessment. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's license with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications None Knowledge, Skills, and Abilities Knowledge of : Principles and practices of customer relations. Effective telephone techniques, etiquette, and customer service General business practices and procedures Principles and techniques of communication, with emphasis upon both verbal and writing skills Techniques to identify or determine the root cause of an issue to resolve complaints Applicable federal, state, and local laws, rules, and regulations for public transit, such as the Americans with Disabilities Act Office management procedures and time management principles Office practices, procedures and equipment Computer software skills including word processing, spreadsheets, and database applications such as MS Office programs including Outlook, Word, Excel, and other related software applications Principles of business letter writing and report preparation with specific focus on correct spelling, grammar and punctuation Principles of customer relations management record keeping, data collection, data management and research techniques Metrolink territory including routes, fares, and service changes due to external forces, i.e., construction and service interruptions Contracted transportation services Basic arithmetic computations Skilled in : Use of Microsoft Office Cash handling Responding professionally to different customer situations Presenting information to customers and staff Writing correspondence Ability to : Communicate with strong interpersonal skills using tact, empathy, patience, and courtesy. Work under pressure to resolve difficult issues in real-time Ensure high degree of accuracy and attention-to-detail Communicate clearly and concisely with tact and diplomacy with the public, management, and other internal/external customers Prioritize, organize and perform multiple responsibilities or projects simultaneously, making decisions independently and taking ownership for wide ranging responsibilities that also meet time constraints and deadlines Work independently and proactively, either alone or as part of a team, and exercise sound judgment to resolve issues and or/find ways to improve reporting process. Initiate, organize, and follow up on work Interpret and explain policies and procedures Establish and maintain working relationships PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Jun 30, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Manager II, Inventory Control will perform a complete range of inventory control functions and maintain responsibility for the management of the Authority's material parts, supplies, and fuel. TO APPLY: This is a continuous recruitment with the first review of applications beginning July 14, 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the senior level of the Manager (various) series. At this level, incumbents typically independently represent the organization; serve as a subject matter expert who possesses highly specialized knowledge, skills, abilities, and experience; are responsible for a specialty program area that has a major impact on the organization. SUPERVISION EXERCISED AND RECEIVED Receives oversight from departmental management. First-line supervisory responsibility. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Responsible for full management responsibility for all departmental services and activities. Manage, facilitate, and coordinate the inventory control function throughout SCRRA. Execution of the SCRRA Fuel Management Strategic Plan including scheduling fuel deliveries with the fuel provider. Identify and develop strategies to streamline inventory procedures and reduce inventory relative to overall Agency goals and objectives. Research components, and interact with various teams and vendors, to analyze inventory in order to maintain adequate levels of inventory. Participate in hiring, training and disciplinary actions. Evaluate and forecast staff requirements and schedules. Delegate and review work assignments and conduct performance evaluations. Provide support to Authority personnel regarding the Agency policies and procedures for the planning, requisitioning, receiving, handling, issuing, monitoring and tracking of goods, services and capital equipment. Ensure that the Agency's standard practices and procedures are followed in connection with all materials department functions. Collaborate with SCRRA managers and departments on evaluating and monitoring contracts to ensure suppliers and vendors are complying with terms and conditions. Meeting with vendors and staff to discuss unacceptable and defective products and establish corrective actions. Manage and approve requisitions for materials within authorized limits. Monitor cycle counts and annual physical inventory, and ensure proper disposition of obsolete and environmental materials, and warehouse layout functionality. Analyze and assess policies and operational needs and make appropriate adjustments and oversee contracted activities ensuring compliance with contract guidelines. Participate in the preparation and administration of assigned program budget; submit budget recommendations; monitor expenditures. Collaborate with SCRRA managers and departments on inventory forecasting, stocking and location requirements for operations maintenance, repair, capital construction and rehabilitation, development of specification and parts catalogs and streamlining current operations within other departments accomplish departmental organization goals and objectives. Represent department as primary liaison with Information Technology on Maximus AssetWorks and Oracle modifications, training and updates. Manage the disposition and record keeping of Fixed Assets in the Asset Management System. Monitor and evaluate staff and contractors to establish training needs within the department and ensure objectives and expectations are met. Prepare analytical and statistical reports on assigned project operations and activities. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's Degree in Supply Management, Operations Management, Logistics, Business, Finance, or related field. A minimum of seven (7) years' experience in materials management functions. A minimum of five (5) years' experience in a project management or supervisory role. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Preferred Qualifications Railroad industry and/or APICS certification. Certified Quality Auditor. Project Management certification. Lean Six Sigma certification. Knowledge, Skills, and Abilities Knowledge of : Maximus/AssetWorks Materials Management System or similar Transportation software applications. Process management involving vendors and suppliers. Budgeting and accounting principles. Skilled in : Strong and effective, leadership, communication, team building and time management. Oracle Financial Information System (FIS) or similar software system. Microsoft Office with strong Microsoft Excel skills including Pivot Table, V & H Lookup and presenting data graphically. Analysis, measurement and process improvement. Ability to : Establish and maintain effective working relationships. Complete assigned tasks within budget and on time. Guide team cohesiveness by establishing, communicating and reinforcing shared values and norms. Provide clear direction and policies to eliminate or reduce potential conflicts. Exercise sound judgment within general policy guidelines PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Jun 04, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Senior Railroad Systems Engineer will be responsible for working closely with consultants and other staff in the delivery of Signal System Rehabilitation projects in Metrolink's Project Delivery group. The Senior Railroad Systems Engineer will coordinate project design and development, perform design reviews, oversee construction administration and management activities, and provide quality assurance monitoring on railway signals, systems, and related projects constructed under contract with various Metrolink Contractors. The Senior Railroad Systems Engineer will be the Project Manager in-charge of delivering Metrolink's portfolio of Signal rehabilitation projects including both wayside signals, and grade crossing signal systems and will work with Metrolink's Maintenance department to coordinate aspects of the projects that impact maintenance and operations. TO APPLY: This is a continuous recruitment . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the senior level of the Railroad Systems Engineer series. At this level, work may be performed under limited supervision or under limited direction. Incumbent possesses considerable latitude to accomplish tasks, which may include lead worker or supervisor duties. SUPERVISION EXERCISED AND RECEIVED Receives supervision from departmental management/supervisory level roles No formal supervisory responsibilities; may lead the work of lower level staff ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. The primary responsibility for this role will be providing Project Management duties for Metrolink's growing list of Signal Rehabilitation projects; Provide oversight, coordination, and management of construction activities for signal rehabilitation projects; including tracking lead times for materials and coordinating with signal maintenance personnel; Drive project schedules, and provide communication to Program Management Office on status updates, cash flows, and accomplishments on a monthly basis; Ensure projects are being built per SCRRA standards; Monitor condition assessments with Agencies maintenance Contractor and program annual rehabilitation funds based on the condition of the signal infrastructure; Coordinate inspectors, RWIC's and other support staff; Provide reviews of projects in design, and for Contractor's Site-Specific Work Plans; Develop scopes of work for signal rehabilitation projects during the project development phases, work with consultant team to coordinate field walks and coordination of rehabilitation needs of signal assets systemwide; Support the delivery of railroad related projects involving primarily signals, but may also include coordination with track, bridges, buildings, drainage and retaining structures, grading, and other right-of-way facilities. Calculate construction and maintenance work quantities (perform quantity take-off) from plans and specifications, field survey data, or direct field measurements. Prepare estimates of the probable cost of construction and maintenance activities using data from estimating tables, previous bids, production reports, or analysis of crew and equipment. Monitor expenditures during design and construction and prepare reports of cost to date for on-going work, projected cost at completion, and anticipated outlays over life of project. Observe construction and maintenance activities, perform time and method studies, and make recommendations for process improvement. Prepare or check pay estimates for work performed on various contracts using measured work quantities or similar methods. Track funds received for projects from grants, deposits, or other revenue, and prepare reports of cost versus revenue, and assist accounting personnel with timely billing on projects. Review submittals from contractors for conformance with the requirements of the contract, respond to requests for information, and maintain logs, submittals, requests for information, correspondence, and other contract related documents. Develop work plans for construction and maintenance activities using inspection and other measurement and condition data, and prepare schedules for design, construction, and maintenance project using critical path scheduling techniques (CPM). Calculate project material requirements, prepare bid packages from standard plans and specifications, prepare purchasing requisitions, track material procurements, and record material installation locations. Maintain a culture of safety by participating in activities of safety committees, reviewing work plans for compliance with safe operating practices, making observations of work activities, and testing contractor employees for compliance with railroad rules. Prepare plans and specifications for contract task orders and small contract packages using SCRRA standard plans and specifications and other industry standards. Prepare or review designs of temporary structures for construction. Prepare or review work plans prepared by others for construction work involving railroad track and related facilities. Coordinate work of consultants and internal agency departments to maintain project scope, schedule, and budgets. Prepare correspondence to contractors, consultants, agencies, and other railroads to address engineering and construction topics. It is anticipated that this position will require 75% office work and 25% field work, and that work on nights and weekends will be required. Perform other duties as required. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's degree in Engineering (Civil, Mechanical, Electrical preferred), or a related field or 4 additional years of applicable experience to the below requirements are required without an Engineering degree. A minimum of seven (7) years of work experience in railroad operations. Prior work experience with Microsoft Project, Oracle Primavera or other critical path method-based project control software A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. Valid Class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. Knowledge, Skills, and Abilities Knowledge of : Common forms and terms for construction contracts such as unit price, lump-sum, and design-build Principles, methods, or tools for developing, scheduling, coordinating, and tracking projects and resources, including monitoring and inspecting work, and contractor performance Methods and equipment used in performing engineering surveys and be able to perform engineering Skilled in : Use of Microsoft Office CAD software Primavera P6 Verbal and written communication Time management and organization Ability to : Learn Primavera P6 Multitask and manage multiple projects Work on and around railroad right-of-way and construction sites Work irregular hours, nights, and weekends when necessary PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
Jun 04, 2022
Temporary
SUMMARY Are you interested in serving the public and making Los Angeles a better place to live, work and play? Do you have excellent customer service skills? Are you an expert in your field? Are you looking for an opportunity to really make a difference? Metrolink is always seeking enthusiastic, professional and hardworking individuals to fill a variety of part-time and temporary professional and technical level positions. Opportunities range from data analyst, accountants, human resources professionals, customer service representatives to management positions. Interested candidates must thrive in an environment that is dynamic, fast paced, lean and always striving to meet the needs of its customers. Metrolink employees take pride in being resourceful and creative while providing an essential service to the community. Must be willing to work a flexible schedule up to 20-40 hours per week (not to exceed 1,000 in a fiscal year). Must have good communication, multi-tasking and interpersonal skills. If you are interested in being considered for future opportunities, please submit an application. Candidates will be contacted when an opportunity becomes available. CalPERS Retired annuitants are also encouraged to apply. Closing Date/Time:
METROLINK Los Angeles, CA, US
Jun 04, 2022
Temporary
SUMMARY PURPOSE OF POSITION The Special Services Employee (SSE/Temp) - Contract and Compliance Administrator will assist SCRRA departments with the development of new solicitations and contracts and will provide guidance in the ongoing administration of a variety of contracts for construction, operations, maintenance, and professional services. This at-will employment will be for a limited term of up to, but not to exceed 999 hours in a fiscal year (July 1-June 30) or six (6) months, whichever comes first. TO APPLY : This is a continuous recruitment with the first review of applications beginning March 11, 2022 Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This is the entry level in the Contract and Compliance Administrator series. At this level, assignments are generally limited in scope and are performed within a procedural framework established by higher-level employees. SUPERVISION EXERCISED AND RECEIVED • Receive general oversight from senior staff, Director or Executive level roles. • No formal supervisory responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities: Administer and monitor contracts to ensure compliance with applicable local, state and federal laws, rules and regulations, as well as SCRRA Policies and Procedures. Assist with planning of procurements and setting pre-award schedules for contracts including Board actions. Request quotes and prepare solicitation documents for Invitations for Bids, Requests for Proposals, and Requests for Qualifications. Assist in coordination of Pre-Bid/Proposal meetings to present the projects and solicitations to potential bidders/proposers. Prepare draft award recommendations and Board Reports. Conform final contract documents and blanket purchase orders. Prepare required reports and correspondence. Attend various meetings, including pre-Bid/Proposal conferences and post-award debriefings. Assist in the contract standardization process. Monitor all aspects of contract compliance. Serve as a liaison between contractors, other departments, and other outside entities as required and assist in resolving conflicts between contractors and SCRRA. Assist with issuing Task Orders and Guaranteed Maximum Price preparation. Process approvals per assigned delegation of authority. Review contractor invoices for contractual compliance. Conduct closeout actions upon contract completion such as final audit, payment, release of committed funds etc., under direction of Agency Management. Contribute to the advancement of SCRRA's goals through commitment to productive collaboration with all stakeholders. Assist in negotiating contract terms and conditions. Process purchasing requisitions and prepare purchase orders. Prepare items for review in coordination with senior staff. Review, approve, and negotiate requests for change orders and contract amendments. Provide response for contract usage, budgeting, and other relevant contract information as needed for relevant departments and to satisfy legal and contractual requirements. Train internal customers and be a change agent on policies and procedures regarding procurement and contract compliance. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS EDUCATION AND EXPERIENCE Bachelor's Degree in Public Administration, Business Administration or a related field. A minimum of (4) years of work experience successfully performing contract administration functions, proposal preparation, contract negotiation and procurement or a majority of the duties described above. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. A valid class C Driver's License with a satisfactory driving record of no more than three moving violations and no DUI's within the last three years. PREFERRED QUALIFICATIONS Experience in construction related projects KNOWLEDGE, SKILLS AND ABILITIES Knowledge of : Construction Public contracting principles California and Federal laws applicable to contracts used by public agencies. Prior contracting experience under Federal Transit Administration (FTA) regulations will be taken into consideration. Cost/price analysis Regulated environment Skilled in : Verbal and written communication Detailed data analysis Microsoft Excel and Word (Intermediate/Advanced) Organization and time management High degree of accuracy and attention to detail Oracle and other automated procurement and contracting applications Ability to : Read and comprehend complex documents such as contracts, statutes, and regulations Collaborate with other departments Self-motivate, exercise initiative and judgment in carrying out detailed projects and tasks Balance and handle multiple priorities simultaneously Work in a fast-paced environment Handle and maintain confidential information PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations. Operate tools to perform the duties of the position; such as computers, office equipment and work-related machinery. Transport equipment or boxes up to 25lbs. Exchange ideas by means of communication. Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks. Hear and perceive the nature of sounds when working on or near railroad tracks. Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations. WORKING CONDITIONS Telecommuting may be available for this classification. Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Work may also be conducted in outdoor environments, at construction sites, Railroad Track and Right-of-Way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as heavy trucks, construction, etc.) SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time:
METROLINK Los Angeles, CA, US
May 24, 2022
Full Time
SUMMARY PURPOSE OF POSITION The Chief, Customer Experience Officer will oversee the strategic planning, development, and implementation of the SCRRA's communication and marketing plans, campaigns, and activities to align with the Agency's vision and goals. This position will be responsible for bringing the Agency's message to the public, driving public awareness, and increasing ridership. Additionally, this position will provide oversight and leadership for SCRRA's Customer Experience Unit, which includes Customer Relations. TO APPLY: This is a continuous recruitment with the first review of applications beginning June 23, 2022 . Interested applicants are encouraged to apply immediately. DISTINGUISHING CHARACTERISTICS This job description is not part of a job series. SUPERVISION EXERCISED AND RECEIVED Receives general oversight from the CEO and Board of Directors. This position is responsible for managing and monitoring work performance for a group of employees within a division or department. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities. Oversee and monitor Agency communication initiatives, ensuring a consistent message is delivered to internal and external stakeholders including employees, the Board, member agencies, elected officials, and the public. Oversee and monitor SCRRA's Customer Experience division. Develop and implement a strategic marketing plan to guide all aspects of the agency's marketing and sales efforts, including the development of new products and services, to increase rider acquisition and revenue. Oversee, monitor, and adhere to assigned department's budgetary objectives, strategic goals, and planning schedules, which comply with agency-wide fiscal responsibility. Form partnerships with external organizations and agencies to expand the Authority's marketing reach through cooperative efforts, joint marketing programs and sponsorship opportunities. Review proposals and make recommendations to the CEO on the impact of various changes to the commuter rail service. Collaborate with the Executive Leadership Team (ELT), ensuring divisional and departmental activities align with Agency-wide goals and objectives. Formulate marketing budgets, oversee marketing expenditures and evaluate return-on-investment for marketing efforts. Monitor and evaluate staff to establish training needs within the department and ensure objectives and expectations are met. Present and participate in various cross-functional discussions with the executive leadership team, Board of Directors and all internal stakeholders, while maintaining strategic business partnerships with government agencies, professional associations, member agencies, industry leaders, and all external stakeholders. Collaborate with SCRRA management and departments, and various stakeholders for market research, media, external communications and government affairs to establish marketing goals consistent with SCRRA overall business objectives. Manage the marketing firms and their work under contract and provide strategic marketing direction. Conduct and organize regular department meetings to ensure communication of strategy and action plans. Remain knowledgeable of key industry trends, regulations, processes and internal resources, ensuring initiatives align with Agency strategic goals. Perform other related duties as assigned. MINIMUM REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS Education and Experience Bachelor's degree in Marketing, Business Administration or related field. A minimum of (10) years of progressive experience in marketing, advertising and sales is required; experience in Public sector or public transportation agency preferred. A minimum of (8) years of experience supervising, directing and leading management level staff in a marketing or communications department. A combination of training, education and or experience that provides the required knowledge, skills and abilities may be considered when determining minimum qualifications. Advanced relevant coursework may also substitute for a portion of required experience. A valid Class "C" California driver's license with a satisfactory driving record of no more than 3 moving violations and no DUI's within the last 3 years. Knowledge, Skills, and Abilities Knowledge of : SCRRA policies and procedures Local, state, and federal legislative process and funding sources Budgeting and financial constraints Implementation and evaluation of strategy and product development Skilled in : Use of Microsoft Office products, including Word, Excel, Outlook, and PowerPoint Strong and effective leadership, communication, time management and team building Analytical research and strategic thinking Ability to : Make formal presentations to large and small groups, the Board, Committees and the public Provide clear direction and policies to eliminate or reduce potential conflicts Create a work environment to encourage excellence, to reward performance and to embrace change Customer Service Demand accountability and deliver difficult or complex communications. PHYSICAL REQUIREMENTS Transition between a stationary position at a desk or work location and move about Metrolink facilities or other work site locations Operate tools to perform the duties of the position, such as computers, office equipment and work-related machinery Transport equipment or boxes up to 25lbs Exchange ideas by means of communication Visual acuity to detect, identify and observe employees or train movement and any barriers to movement when working on or near railroad tracks Hear and perceive the nature of sounds when working on or near railroad tracks Balance, ascend/descend, climb, kneel, stoop, bend, crouch or crawl within assigned working conditions and or locations Working Conditions Position requires work in a normal office environment with little exposure to excessive noise, dust, or temperature. Based on job duties, work may also be conducted in outdoor environments, at construction sites, railroad track and right-of-way environments, and warehouse environments, with possible exposure to individuals who are hostile or irate, moving mechanical parts, and loud noises (85+ decibels, such as trains, heavy trucks, construction, etc.). SUPPLEMENTAL INFORMATION Selection Process: Following a review of resumes and/or applications, the most highly qualified candidates will be invited to continue in the selection process. Eligible applicants will be notified of the exact time and place of assessments and interview. Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification and criminal records check provided through SCRRA. Internal Candidates: Employees with active discipline as defined in the HR Policy No. 5.3 Positive Discipline Program and/or with performance that does not meet the standard for "meets expectations" as defined in the Performance Planning and Appraisal Process may be precluded from consideration and placement in the position. In compliance with the Americans with Disabilities Act, the SCRRA will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The SCRRA is an Equal Opportunity Employer. EEO/ADA Closing Date/Time: