Maricopa County Office of Enterprise Technology

As the County’s business environment becomes more complex, OET is often called upon to facilitate automation solutions that improve operational efficiency.

The Office of Enterprise Technology (OET) is the County’s centralized IT organization which provides varying levels of IT services to over 50 county departments. Our professional staff helps guide the IT decisions made by County leaders in departments whose expertise is not information technology. Enterprise services provided by OET include, but are not limited to:

  • Telecommunications
  • Information Security
  • Data Center Operations
  • Data Networking
  • Network Infrastructure
  • Enterprise and Line of Businesses Software Solutions
  • Customer Support
  • PC / Local Area Network (LAN) Support
  • Geographical Information Systems (GIS)
  • Enterprise Email Services
  • IT Consulting Services
  • Public Safety Wireless Solutions
  • and Mobility Services

   

4 job(s) at Maricopa County Office of Enterprise Technology

Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Oct 21, 2017
Full Time
Position Overview The Telecommunications Technician installs, diagnoses, repairs and maintains two-way mobile radio technology within various types of vehicles. The Telecommunications Technician will also assist other technicians and system engineers in field-related projects and maintenance issues. Position Qualifications Minimum Education and/or Experience: High school diploma or GED and three (3) years' experience in electronics which includes diagnosis, repair or hands-on experience installing mobile radios or other electronic systems in vehicles.. An equivalent combination of post-secondary education in Electronic Wireless Communications Technologies may substitute for the required experience on a year-for-year basis. Specialized Training, Certifications, and/or Other Special Requirements: Possession of a valid Arizona driver's license, or the ability to obtain one by time of hire, is required. Knowledge, Skills, and Abilities: Knowledge of: Telecommunications technologies. Vehicular wiring and physical installation procedures of mobile radios within various types of vehicles. Tools, test equipment, cabling and antennas of two-way radios and mobile data terminals. Skill in: Using electronic test and repair equipment to test and repair telecommunications equipment and systems. Methods and practices used in installing mobile radio technology. Performance of routine maintenance, modifications, as well as skill in troubleshooting and repairing equipment installed on public safety vehicles, including lights, sirens, and two way radios. Ability to: Analyze and recognize problems and draw logical conclusions. Keep current on modern technology in areas of interest to the County. Document work and maintain in departmental database. Communicate information and ideas, both spoken and written, appropriate to the needs of the internal and external customers so that they will understand. Establish and maintain constructive and cooperative working relationships with individuals from the public, as well as all levels of the organization. Preferred Education and/or Experience: Associate's degree in Telecommunications Technology or a closely related field. Preferred Training, Certifications and/or Other Special Requirements: Mobile Electronics Certified Professional (MECP) or FCC General Radio Telephone Operator's license or equivalent. Working Conditions: Ability to lift 50 pounds floor to waist; ability to lift 25 pounds. waist to shoulder; ability to lift 25 pounds shoulder to overhead; ability to carry 25 pounds a distance of 100 feet; ability to push/pull 25 pounds a distance of 100 feet. Work is constantly performed in a garage equipped with swamp coolers, fans and heaters. Essential Job Tasks Performs new installation and change-outs of mobile two-way radios and mobile data terminals within various types of vehicles, including but not limited to mounting required antennas outside the vehicle, running required wiring within the vehicle, mounting radios within the vehicle and testing all radios and data terminals for continuity prior to finishing the task. Requests approval of changes to standard installation process and record documentation. Troubleshoots completed vehicular radio installations that have been returned as a repair order. Uses volt meters and other measuring devices to find and fix the radio installation problem. Responds appropriately to on-site customers with repair requests requiring immediate attention. Performs routine maintenance; modifies, troubleshoots, aligns and repairs equipment installed on public safety vehicles including lights, sirens and two way radios. Works with telecommunications engineers, other team members, or alone to complete the installation of base station radios and associated equipment and cabling at remote communication sites throughout the County. Documents work in the departmental database. Provides ground-level assistance to senior technicians, field engineers, and other team members to assist with the installation and repair of communications-related equipment. As part of a team, updates all inventory used in installation effort within department-maintained electronic database. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Oct 17, 2017
Full Time
Position Overview The Telecommunications Engineer Senior/Lead provides planning, design, implementation, maintenance, monitoring, and support of all aspects of the Public Safety wireless Communications Networks. Position Qualifications Minimum education and/or experience: Bachelor's degree in Information Technology or related field and a minimum of four (4) years' experience working with local field service support centers, including network support management Contact Centers, Interactive Emergency Response Dispatch Center, Digital Microwave Systems Management, and P-25 Radio Management Systems. Also required is three (3) years' experience working with network monitoring tools and equipment, which includes three (3) years' experience working in an IP server based Public Safety Land Mobile Radio (LMR) technology field OR three (3) years' experience coordinating and managing projects associated with trunked and conventional radio networks including digital microwave networks. An equivalent combination of post-secondary education and/or related experience may substitute for the degree requirements on a year for year basis. Specialized training, certifications, and/or other special requirements: A valid Arizona driver's license, or obtain one at the time of hire. Possess a FCC General Radiotelephone Operator License or APCO Radio Technician Certification or General Communications Tech-Level 3 or Microwave Radio Technician Certification. Knowledge, skills, and abilities: Knowledge of: Public safety wireless networks operation, maintenance and systems development. Technical documentation and the ability to keep documentation current and available for Technical staff. Skill in: Using monitoring tools on the associated network components for unauthorized activities to maintain network security. Professionally communicating projections and resolutions between technical support and engineering staff of identified network problems. Ability to: Perform software and hardware installations and relocate hardware as required within the network. Monitor performance levels of all associated networks and coordinate preventative maintenance during scheduled intervals. Establish an operation plan for the LMR networks to ensure optimum reliability. Communicate effectively, complex LMR network problems with systems support for troubleshooting and assist with resolving issues. Perform installation, and maintenance of base station radio, routers, switches configuration, system antennas configuration, dispatch consoles configuration and other communication equipment connected to the public safety radio network. Preferred education and/or experience: Three (3) years' experience working with trunked radio and network performance. Understanding of radio talk-group templates and their relationship to dispatch console operations. Three (3) years' experience with FCC Rules and Regulations as they apply to Public Safety Land Mobile radios systems. Subject Matter Expert (SME) experience with Simulcast Public Safety Radio Networks and Multi-Protocol Label Switching (MPLS) Digital Microwave Radio Network. Preferred training, certifications and/or other special requirements: Training with Multi-Protocol Label Switching (MPLS) Digital Microwave, Time Division Multiple Access (TDMA) P-25 Radio and Conventional Radio Systems. Working conditions: Must work on-call, additional hours, and rotating shifts as required. Travel in a helicopter to remote mountaintop locations. Conform to all safety rules which include but are not limited to wearing and using all appropriate safety equipment. Prolonged periods of standing, bending, sitting and kneeling. Work outside in varying temperatures. Work in confined/restricted working environments. Work in rough and uneven terrain. Must be willing to drive to remote mountain top communication sites. Must be able to climb a minimum of a 6 feet ladder. Ability to safely operate a 4wd vehicle off road to remote mountain top locations and on steep mountain grade roads. Occasional lifting of various related RF communications or microwave related items not to exceed 50 pounds are required. Essential Job Tasks Obtains quotes for purchasing of equipment and software for field test gear and network equipment. Physically implement, install, and configure microwave network and RF equipment, including updating network drawings, documentation, change control and related problem solving. Monitors the networks for unauthorized activities and maintains network security. Monitors network for optimal performance in addition to providing preventative maintenance during scheduled intervals. Escalates the most complex system problems to System Support to troubleshoot and resolve issues while participating in a required 24 x 7 on-call rotation. Records detailed technical information on work orders, tech logs and on-call reports. Prepares design documentation relative to the installation and maintenance of a variety of communication and electronic equipment and systems. Recognizes and identifies potential areas where procedures require modification. Provides input to management for network design and the procurement of network equipment and supplies. Establishes and maintains effective working relationships with other County departments, agencies and vendors within the community. Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the networks. May act in a lead role, providing subject matter expert oversight on the work of contractors and county engineer as it relates to the (MPLS) Microwave Backhaul Network and the (TDMA) Project 25 digital Public Safety Wireless Radio Network. Assumes new and changing duties and responsibilities on an ongoing basis. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Oct 14, 2017
Full Time
Position Overview The Telecommunications Engineer provides wireless telecommunications analysis and oversees the installation, configuration, maintenance, and monitoring of the operational status of the Public Safety two-way radio and the digital microwave networks consisting of both trunked and conventional systems. Position Qualifications Minimum education and/or experience: Bachelor's degree in Engineering, Information Technology or a related field and three (3) years' experience with trunked and conventional radio networks including digital microwave networks. An equivalent combination of post-secondary education and/or related experience may substitute for the degree requirement on a year for year basis. Specialized training, certifications, and/or other special requirements: Must possess a valid Arizona driver's license, or obtain one at the time of hire. Travel in a helicopter to remote mountaintop locations. Possess a FCC General Radiotelephone Operator License or APCO Radio Technician Certification or General Communications Tech-Level 3 or Microwave Radio Technician Certification. Knowledge, skills, and abilities: Knowledge of: Multi-site wide-area trunking systems that afford seamless roaming to end user mobile and portable radios. Working characteristics of multi-site digital microwave networks utilizing SONET ring technology for redundancy purposes. Approved grounding requirements at remote and local transmit/receive communications sites. Conventional repeater systems including VOTER operation. Radio user unit programming templates and their effect on subscriber network design. MS Office with emphasis in Excel and Visio. FCC rules and regulations and how they apply to Public Safety radio frequency and system regulation management. Skill in: The use of Radio Frequency (RF) test gear such as Spectrum Analyzers. The use of various types of power tools. Developing a variety of solutions to functional problems and reducing abstract ideas to easily understand procedures required. Preparing technical design specifications. Ability to: Troubleshoot transmit/receive base stations and associated equipment at remote locations with little or no assistance. Troubleshoot and rectify problems at operational public safety dispatch centers. Troubleshoot and complete preventative maintenance on mobile and portable user unit radios. Evaluate and resolve customer problems and issues. Establish and maintain effective working relationships with co-workers, supervisors, vendors, and end users. Preferred education and/or experience: Three (3) years' experience working with trunked radio system performance, and dispatch console operations. Two (2) years' experience with FCC Rules and Regulations as they apply to Public Safety Land Mobile radios systems. Experience with TDMA Simulcast Public Safety Radio Networks. Experience with MPLS Digital Microwave Radio Network. Preferred training, certifications and/or other special requirements: MPLS Digital Microwave training. Motorola TDMA P-25 trunked and Conventional Radio Systems training. Familiar with routine and preventative maintenance procedures of a Public Safety Land Mobile Radio System. Capable of troubleshooting, identifying and isolating equipment/system problems in public safety communications systems. Working conditions: Must work on-call, additional hours, and rotating shifts as required. Travel in a helicopter to remote mountaintop locations. Conform to all safety rules which include but are not limited to wearing and using all appropriate safety equipment. Prolonged periods of standing, bending, sitting and kneeling. Work outside in varying temperatures. Work in confined/restricted working environments. Work in rough and uneven terrain. Must be willing to drive to remote mountain top communication sites. Must be able to climb a minimum of a 6 ft. ladder. Ability to safely operating a 4wd vehicle off road to remote mountain top locations and on steep mountain grade roads. Occasional lifting of various related RF communications or microwave related items not to exceed 50 pounds are required. Essential Job Tasks Completes planned maintenance on system-wide base stations and associated equipment, dispatch centers console positions and related equipment, digital microwave equipment, and associated battery back-up systems comprising of both UPS systems and 48 volt battery systems. Performs level two and some level three troubleshooting analysis for all of these items. Records all work performed into Preventative Maintenance Log and updates in planned maintenance records in the asset management application. Maintains data base with the up to date status reports of county radio licenses and renews FCC licenses as required. Provides trunked and conventional radio system support, monitors system for unauthorized activities and alerts management to interference issues. Drafts reports for system utilization and performance. Provides a detailed biannual inspection of each mountain top site. Identifies and document site problems, determines needs and creates a list of materials needed for repairs. Updates site inventory log as required. Assists with inventory and requisitioning equipment as needed. Participates in project needs analysis, consultation and design, recommendations and implementation of existing system installations. Assists with scheduling and organizing projects as required. Provides assistance with planned maintenance of microwave radios, microwave batteries and network infrastructure with the different vendors. Participates in the on-call technical rotation and communicate all system problems and customer complaints received during on call duties to the shop staff by email before 07:00 hours Monday through Fridays and weekends as required. Assumes new and changing duties and responsibilities on an ongoing basis. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Sep 28, 2017
Full Time
Position Overview This position is responsible for the planning, design, implementation, maintenance, monitoring, and support of all aspects of the Avaya Aura 6.3/ 7 VoIP, SIP communications, in a 10,000+ end-point environment. This position is also involved in the purchasing of equipment and software, as well as physically implementing, installing, configuring the hardware and software. Other duties include responsibility for updating network drawings, documentation, change control and related problem solving, working as the primary voice and unified communications subject matter expert for the Avaya Aura platform and key technical liaison to other enterprise technology teams. Finally, this position would be the lead resource for working with vendors as appropriate to implement all aspects of the U.C. and VoIP environments including desktop and conference room video, presence, calling and collaboration. Position Qualifications Minimum education and/or experience : Bachelor's degree in Information Technology or related field and at least five (5) years' experience working in a server based VoIP/ SIP telecommunications environment performing installation and maintenance of telecommunications equipment, systems and servers. Comparable experience may include working with Enterprise Contact Center environments, including Avaya Aura Experience Portal, Altivon Customer Interaction Center IVR, Avaya Aura CMS and BCMS, VoIP Performance Monitoring and call recording systems, OR, experience with system management and switch performance/analysis/network monitoring tools and equipment such as SolarWinds, IR Prognosis, and WireShark. An equivalent combination of education and job-related experience may substitute for the degree requirement. Knowledge, skills, and abilities: Skill in serving as a liaison between the business community and an IT organization. Knowledge of server systems resolution, hardware monitoring, back up procedures, patch management and change control. Ability to follow instructions and provide attention to details. Knowledge of VoIP and SIP telecommunications systems, solution design, specification, programming, testing, and documentation. Ability to easily and effectively interact with technical, non-technical, support, and business staff at all levels utilizing strong interpersonal and analytical skills. Skill in oral and written communication, including presentation skills and experience communicating with technical and non-technical audiences. Skill in utilizing Microsoft Office applications (emphasis on Excel, Project, PowerPoint and Visio). Skill in excellent customer service and professional interaction with a staff of disparate personalities by displaying a courteous and professional demeanor. Ability to consistently meet deadlines. Ability to multi-task and work independently on most complex assignments using independent discretion and judgment as well as transition quickly between projects/issues. Ability to work with minimal to moderate supervision in the performance of daily activities. Ability to work and communicate effectively with both team members and customers. Ability to gather requirements, analyze systems, develop solutions, test and document changes. Ability to work through testing issues with developers and end users to ensure satisfactory resolution. Ability to gather, understand, document and translate business requirements into system solutions. Ability to verify that the end-product meets the requirements. Ability to follow standards and system development methodology. Preferred education and/or experience: LINUX experience. Preferred training, certifications and/or other special requirements: Avaya Aura Certifications: ACIS, ACSS, ACSE; Call center certifications (any platform); SIP School Certification; Cisco network certifications; Familiarity with various scripting methodologies and practices; Working knowledge of LINUX and Windows OS. Working conditions: Must be willing to work on-call, overtime and rotating shifts as required. Occasional lifting of various related telecommunications or video items not to exceed 50 pounds is required. Essential Job Tasks Designs and installs primarily Avaya enterprise voice communications hardware and software for large Enterprise Telephony solutions such as call center, voicemail, applications, call recording and performance monitoring systems. Installs and tests software, maintains equipment and the associated voice service application software. Provides level 3 technical support on all telephony platforms to system administrators, technicians, and project managers, and customer groups. Provides consulting on technology solutions to department management. Provides 7x24 on-call engineering support. Analyzes, evaluates, creates scope of work and total cost of ownership model for new technology solutions. Implements new technology solutions and enhancements to existing solutions for both hardware and vendor specific software. Maintains voice network, system and physical security of servers and data. Installs, maintains, and monitors telecommunications network and services including core platforms, survivability components and adjuncts such as voicemail, call recording and call detail recording. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances.