Maricopa County Office of Enterprise Technology

As the County’s business environment becomes more complex, OET is often called upon to facilitate automation solutions that improve operational efficiency.

The Office of Enterprise Technology (OET) is the County’s centralized IT organization which provides varying levels of IT services to over 50 county departments. Our professional staff helps guide the IT decisions made by County leaders in departments whose expertise is not information technology. Enterprise services provided by OET include, but are not limited to:

  • Telecommunications
  • Information Security
  • Data Center Operations
  • Data Networking
  • Network Infrastructure
  • Enterprise and Line of Businesses Software Solutions
  • Customer Support
  • PC / Local Area Network (LAN) Support
  • Geographical Information Systems (GIS)
  • Enterprise Email Services
  • IT Consulting Services
  • Public Safety Wireless Solutions
  • and Mobility Services

   

10 job(s) at Maricopa County Office of Enterprise Technology

Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 26, 2018
Full Time
Position Overview The GIS System Programmer/Analyst Sr. works with the GIS architecture and Data Center teams to automate and monitor common system and programming tasks for the successful management of the GIS environment. In addition, they will design and manage custom and third party-developed automation and monitoring solutions to cultivate GIS standards related to web service, application development and deployment. We are not afraid to get our hands on new technology and systems, and are willing to take the time to study and learn from others. The environment is challenging, but we balance the challenges with rewards, and are looking for clever and innovative people to join us. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Geographic Information Systems (GIS), or a related field and five (5) years related experience supporting GIS applications and systems. Other combinations of education and experience may be considered for minimum qualifications on a year for year basis. Specialized training, certifications, and/or other special requirements: Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license. Knowledge, skills, and abilities: Knowledge of: Overall computer operations procedures, operating systems, database management systems, procedures and controls. ArcGIS Platform ASP.NET, Windows PowerShell, Html5 Skill in: Analytics and problem solving Interpersonal oral and written communication Handling multiple tasks and assignments with varying priorities Ability to: Resolve issues efficiently and urgently for clients Learn and remain current in technology solutions Be responsible and take initiative Learn and improve Prioritize and organize tasks carefully and accurately Accept constructive criticism from peers Be flexible, work independently and as part of a team based on shift or project Communicate well with all levels of management and County personnel Handle multiple tasks and assignments with potentially varying priorities Follow strict operational procedures Team minded and excited about building great solutions Make decisions and solve problems while working under pressure Preferred education and/or experience: Understanding of VMWare administration, as it relates to GIS. Experience in GIS-related design, construction and maintenance of web-based applications based on ASP.NET, as well as JavaScript and experiencegathering requirements from end users, creating UI wireframes and developing technical SDLC documentation. Experience as a senior system programmer/analyst/administrator and/or technical project lead. Practical experience supporting and monitoring ESRI technology including ArcGIS 10.x - ArcGIS Server. Practical experience with digital performance monitoring and management tools such as New Relic and OpsGenie. Practical experience with Windows PowerShell. Expert knowledge and experience with Windows administration. Experience inAgileconcepts, including Scrum. Preferred training, certifications and/or other special requirements: ESRI certifications related to system administration. Microsoft certifications related to software development/system administration. Experience serving as a liaison between stakeholders and an IT organization. Working conditions: As some work is performed during non-business hours, position requires working after hours weekends and/or holidays, and participating in periodic 24x7 on-call support as assigned. Frequent computer use involving the need to see details at close range. Driving to various work locations located throughout the Phoenix metropolitan area. Essential Job Tasks Configuring, designing, monitoring, modifying, updating, and programming specific GIS applications and databases Understanding GIS System environment thoroughly enough to administer/debug any system level incidents Creating queries, analytical models, and scripts to automate tasks Compiling and integrating geospatial data for analysis Investigating alerts, isolating and making recommendations on remediation of complex hardware and software problems involving the application, the operating system, the hardware, the communications infrastructure, or any combination thereof Maintaining all system documentation Assisting in database administrator duties to include maintenance, configuration, back-ups, and troubleshooting/resolving technical issues Coordinating projects across a range of IT disciplines Leading and directing team members on a project by project basis Provide training to team members on GIS system quality control and best practices Collaborating on system security policies Performing application security patches and system upgrades Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 23, 2018
Full Time
Position Overview The Applications Programmer/Analyst Sr. provides planning, architecture, development, maintenance, and support of commercial and in-house applications for the enterprise delivered via the web, Internet and intranet, and/or client-server. The Applications Programmer/Analyst Sr. develops applications from conception and design through the implementation phase, and prepares associated design documentations for programs. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science or a related field and five (5) years of IT related experience to include design, construction, and maintenance of web-based applications based on ASP.NET and JavaScript; developing technical SDLC documentation; using Visual Studio, .NET Frameworks, and SQL Server; and configuring IIS (Internet Information Services). Specialized training, certifications, and/or other special requirements: Must possess, or have the ability to obtain by the time of hire, a valid Arizona Driver's License. Knowledge, skills, and abilities: Knowledge of: Overall computer operations procedures, operating systems, platforms, database management systems, languages, procedures, and controls. Software Development Life Cycle (SDLC) principles and best practices. Skill in: Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing, to technical and non-technical individuals at all levels of the organization. Ability to: Think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions. Act as a technical project lead as required based on activities/projects assigned. Work with minimal supervision in the performance of daily activities. Work with vendors to implement and support off the shelf products. Understand and interpret technical manuals, software specifications, hardware principals of operations, and systems software operations. Participate in resolution of service impacting incidents that can occur 24x7. Preferred education and/or experience: Experience configuring and supporting web applications using ASP.NET, C#, VB.NET, MVC, .NET Core, JavaScript, HTML and CSS using Visual Studio in a professional environment. Cloud services; Containers; Microsoft SharePoint; and hybrid or native mobile applications. Preferred training, certifications and/or other special requirements: Microsoft Certified Solutions Developer (e.g., Web Applications, SharePoint Applications, Applications Lifecycle Management). Working conditions: May be required to drive between work locations within metropolitan Phoenix area. Requires working standard business hours Monday through Friday, and may be required to work after hours, on weekends and/or holidays, as needed. Participation in resolution of service impacting incidents that can occur 24x7. Essential Job Tasks Analyze, modify, configure, test and debug commercial and in-house applications in support of functional requirements. Develop applications from conception and design through the implementation phase, and prepare design documentation for programs. Responsible to meet customer demands, prioritize workloads, coordinate activities, and ensure that activities comply with industry best practices and Maricopa County standards. Coordinate and work with other staff of varying disciplines in the applications development process including, but not limited to, vendors, Business Integration Specialists, IT security staff, project managers, other team members, subject matter experts, end users, and executive business partners. Assist with user implementation of software applications; prepare system, program and customer guides, and documentation. Provide and coordinate staff training; assign and evaluate work done by programming staff and vendors; ensure project deadlines are met. Participate in the development and implementation of processes that improve efficiency and enhance productivity; write and modify operating procedures. Work closely with other groups to coordinate plans and activities to facilitate specific business outcomes. Identify potential service level problems before they occur; implement and communicate solutions, as required. Ensure project management methodologies comply with OET and Maricopa County standards; prepare various reports on operations, activities, project schedules and updates, program manuals, charts, and diagrams. Prepare various reports on operations and activities including project schedules and updates, program manuals, charts, and diagrams. Act as a technical lead, adhering to Software Development Life Cycle (SDLC) best practices, Change Control processes and policies, and compliance of Service Level Agreements (SLAs). Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 17, 2018
Full Time
Position Overview The Telecommunications Network Operation Supervisor (ICT/Wireless Radio) oversees daily operations and supervises staff that analyzes Maricopa County's Public Safety Radio Network comprised of P25 Radio Frequency (RF), TDMA Microwave, and Fiber optics connectivity. Position Qualifications Minimum education and/or experience: Associate's degree in Information Technology or related field and seven (7) years of Public Safety two-way radio experience, which includes a minimum of three (3) years of supervisory experience in Land Mobile Radio (LMR) network field operations or related Radio Frequency (RF) environment. An equivalent combination of education and job-related experience may substitute for the minimum requirement on a year for year basis. Specialized training, certifications, and/or other special requirements: Must possess a valid Arizona driver's license, or have the ability to obtain one by the time of hire. Position requires transportation to remote site locations via helicopter. FCC General Radio Telephone Operator License or APCO Radio Technician Certification or equivalent. Knowledge, skills, and abilities: Knowledge of: Interfaces between hardware and software to determine compatibility of products, installation procedures, and parameter or configuration changes. The fundamentals of information processing and the principles of systematic problem solving to troubleshoot and test installations and designs. Current industry standards and trends to advise users and plan for future changes. Escalation process to complex system problems regarding system Support to troubleshoot and assist with resolving issues as required. Skill in: The use of principles of project management to create project plans. The preparation of clear, concise operations, disaster recovery, and Operational Recovery Plans (ORP) documentation to meet departmental and regional standards. In retrieving, compiling, and reporting data according to established procedures to carry out capacity planning, performance monitoring, and troubleshooting activities. Supervising subordinate staff members to ensure the workload is appropriately assigned, to provide employees with the time, tools, and training to complete the work, and control quality. Communicating effectively in writing as appropriate for the needs of the audience. Verbally communicating with others to convey information effectively. Ability to: Monitor in-depth performance levels of all associated networks and confirm the data during preventative maintenance intervals. Monitor performance levels of all associated networks and coordinate preventative maintenance during scheduled intervals. Prioritize work load in order to meet deadlines and service levels. Keep technical documentation current and available to guide Technical staff with the ongoing operation, maintenance, and system development. Preferred education and/or experience: Two (2) years of experience with trunked radio and microwave network monitoring. Two (2) years of experience with dispatch console operations. Experience with simulcast public safety radio networks. Experience with MPLS digital microwave radio networks. Experience with trunked radio programming templates and their relationship to dispatch console operations. Understanding of complex digital microwave, P-25 radio and conventional radio systems (TDMA/MPLS). Familiarity with routine and corrective maintenance procedures. Experience identifying and isolating equipment/system problems in complex public safety communications systems. Understanding of FCC rules and regulations as applied to public safety land mobile radio systems. Preferred training, certifications and/or other special requirements: N/A Working conditions: Must work on-call and additional hours as required. Position requires travel in a helicopter to remote mountaintop locations. Conform to all safety rules which include but are not limited to wearing and using all appropriate safety equipment. Prolonged periods of standing, bending, sitting and kneeling. Work outside in varying temperatures. Work in confined/restricted working environments. Work in rough and uneven terrain. Must be willing to drive to remote mountain top communication sites. Occasional lifting of various related RF communications or microwave related items not to exceed 50 pounds are required. Essential Job Tasks Monitor and maintain network stability, collect and analyzes network case alerts identifying deficiencies and lead strategic network improvements and efficiencies. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. Develop, execute, and measure staff performance goals against performance indicators for the department. Act as the technical/administrative escalation point. Act as the primary point of conflict resolution. Work with other teams, managers, and executives to coordinate projects, manage capacity, and optimize performance. Establish and maintain effective working relationships with other County departments, agencies and vendors within the community. Assist in the installation, configuration, and administration of the Fiber, RF and Microwave networks. Coordinate with vendors and provide assistance to project teams with discovery, network planning, business systems analysis, security, and quality assurance. Supervise staff, including hiring, assigning and monitoring workload, determining priorities, providing and encouraging training opportunities, and engaging in performance management. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 11, 2018
Full Time
Position Overview The Senior Desktop Manager is responsible for managing the desktop environment and the delivery of IT services utilizing IT Service Management (ITSM) best practices. The goal of this position is to lead a team of desktop support specialists. The ideal candidate will possess a strong customer service background coupled with technical skills in all aspects of desktop support, virtualization, network connectivity, computer operating systems, mobile devices, asset management, inventory, desktop hardware, and software applications. Position Qualifications Minimum education and/or experience: Bachelor's degree in computer science or a related field and eight (8) years of work experience in an IT environment, specifically in a desktop support role.Technical experience to include five (5) years working with Active Directory (AD), along with three(3) years managing vendor/supplier contracts and relationships, three (3) years working with or administrating endpoint provisioning software such as AirWatch, SCCM, Altiris, TrendMicro, and experience working with virtual desktop solutions and managing hardware and software inventory. Additionally, five (5) years of experience managing or supervising a technical support team is required. Other combinations of education and experience may be considered in substitution for the minimum qualifications. Specialized training, certifications, and/or other special requirements: Service Management Certification such as ITIL, HDI, or the ability to acquire such certification within one year of hire. (Rev. 05/14/18) Knowledge, skills, and abilities: Knowledge of: ITSM best practices. Provisioning support and maintenance of endpoint hardware and software. Windows and AD group policy. Desktop virtualization. End user devices configurations and solutions. Skill in: Exceeding and managing customer expectations. Focusing strongly on customer service. Written and oral communication. Managing supplier/vendor relationships. Ability to: Work under pressure with limited supervision Manage time, multi-task and prioritize Manage teams across multiple physical locations. Communicate technical concepts to technical and non-technical team members. Preferred education and/or experience: Master's degree in computer science. 12 years related work experience. Preferred training, certifications and/or other special requirements: ITIL Intermediate Certification COBIT 5 Foundation Certification ISO 20000/IEC Foundation Certification Project Management Professional (PMP) Business Relationship Management Professional (BRMP) IAITAM Certification Working conditions: Work requires: Being thorough in completing work tasks and attention to detail. Being honest and ethical. Being reliable, responsible, and dependable in fulfilling obligations. Being pleasant with others on the job and displaying a good-natured, cooperative attitude. Lifting 25 pounds floor to waist. Lifting 15 pounds waist to shoulder. Requires working standard business hours Monday through Friday, and may be required to work after hours, on weekends and/or holidays as needed. Participation in resolution of service impacting incidents that can occur 24x7. Essential Job Tasks Deliver technical support and customer satisfaction. Manage the deployment, maintenance, upgrade, and support of PCs/laptops, endpoint operating systems, client hardware, software, and peripherals. Manage team's staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Manage ticket flow and technician workload; set daily priorities to meet department goals and customer expectations. Collaborate with the other groups within IT to ensure issue handoff. Create and publish metrics from the service management system including tracking service levels. Implement ITSM best practice process improvements into daily operations. Evaluate and refine processes to ensure accurate and timely delivery of services. Lead team's operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Perform hardware and software license inventory utilizing IT Asset Management (ITAM) best practices. Oversee desktop supplier/vendor contracts and management of those relationships. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 08, 2018
Full Time
Position Overview The Business Innovation Leader provides the highest level of technology planning, development and support for the strategic implementation of information technology solutions aligned with County strategic initiatives, County department objectives and the technology standards of the Office of Enterprise Technology (OET). The Business Innovation Leader interfaces across all County departments to identify and develop technology solutions that enable business process improvement, enhance operational efficiency and improve customer service. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Information Systems, Computer Science, Business, Public Administration, or a related field and seven (7) years of experience in Information Technology, which includes a high level of IT planning, development and support of technology. Additionally, experience should include five (5) years of IT consulting experience, either in a consulting firm or within an organization. Specialized training, certifications, and/or other special requirements: Must possess a valid Arizona driver's license, or the ability to obtain one, at the time of hire. Must have access to reliable, insured transportation for travel to various work sites. Knowledge, skills, and abilities: Knowledge of: IT operations, processes and disciplines. IT areas including networks, distributed computing, application development, client/server architecture, software engineering, business continuity planning and disaster recovery. Business functions, operations and applications. Business process improvement and business analysis. Various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. Skill in: Project and/or program management Finance and budget management Writing comprehensive business proposals including costs, benefits, options, alternatives and recommendations. Conducting detailed research on emerging technologies through reading and contact with industry experts. Communicating well both in writing and verbally. Making articulate and effective oral presentations to different levels of audiences and excellent interpersonal skills including teamwork, issue resolution, negotiation and customer relationship management. Procurement, developing/managing budgets and administering IT contracts. Interacting with senior level executives and department directors. Effective meeting management and facilitation. Experience in application architecture with emphasis on system integration. Ability to: Build constructive business relationships and gain the trust of others. Design, install, measure and report appropriate metrics, with demonstrated data representation skills. Develop and communicate to the client community a strategic vision of information management for the future, which capitalizes on the available technologies. Express complex technical concepts effectively, both orally and in writing. Present complex business and technical information in a readable and easy to understand written format. Work well with people from many different disciplines with varying degrees of technical experience Translate opportunities into high level business, functional and integration requirements Preferred education and/or experience: Master's degree in Business with emphasis in Computer Information Systems, Management Information Systems, or Public Administration. IT experience for a public sector entity, or in criminal justice and/or law enforcement environment. Preferred training, certifications and/or other special requirements: Experience with and/or certification in ITIL, ISO, Lean Management Working conditions: General office environment Essential Job Tasks Provides consulting to identify and maximize opportunities to leverage technology in support of County initiatives and programs. Provides consulting and research on business opportunities, new technologies, innovation, customer service and other areas as designated by the CIO, Deputy CIO and IT leadership. Develops and manages effective working relationships with other departments, groups and personnel with whom work must be coordinated. Develops and maintains relationships with other U.S. County, State and Local government IT leadership to understand best practices and application of innovative technology. Participates in senior management task forces to study and prioritizes specific business issues or new technologies, and incorporates them into the strategic technology plan. Prepares status reports on major technology initiatives and projects. Identifies emerging technologies to be introduced within the County that could significantly impact the enterprise. Identify opportunities for data integration, interoperability and workflow automation across and within County departments and elected offices. Builds business cases, and identifies programs to measure benefits, particularly productivity-related, to ensure value is being added consistent with enterprise productivity goals. Facilitates OET strategic customer steering committees and represents OET at various County initiatives. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Mar 23, 2018
Full Time
Position Overview The Systems Administrator supports, administrates and maintains the operation of enterprise data center systems comprised of both physical and virtual servers, storage, backups, monitoring and automation as well as Hybrid Cloud management. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, Business, or a closely related field and at least three (3) years' experience inadministering, configuring, managing, installing and troubleshooting servers VMware virtual infrastructure to include Cloud automation and storage systems in a multi domain and forest enterprise environment. A combination of post-secondary education and/or job-related experience may substitute for the degree requirement on a year-for-year basis. Specialized training, certifications, and/or other special requirements: Two (2) years' experience or more utilizing Microsoft Office products 2010 and newer, Windows Server Operating Systems 2008 and above, VMware and vRealize Cloud Management Suite. Additionally, two (2) years' experience working with server-class hardware, specifically with Hewlett Packard and Dell servers, as well as experience working with storage-class hardware/devices. Must possess, or have the ability to obtain by time of hire, a valid Arizonadriver's license. Must be able to pass extensive background screening. Knowledge, skills, and abilities: Knowledge of: Microsoft WIN20XX, VMware vSphere, VMware vRealize Cloud Management Suite with emphasis on automation, and enterprise storage and backup system administration, installation and on-going maintenance experience. VMware software defined data center products and tools for file server migrations, troubleshooting and performance tuning. Skill in: Oral and written communication. Detail oriented tasks. Demonstrating a positive, willing attitude and possessing self-motivation. Exercising good time management skills. Exhibiting skills required to embrace change and actively participate in planning short and long term goals to meet shifting business requirements. Ability to: Effectively troubleshoot systems, provide users technical support, and make critical decisions on the use of limited premier support services. Develop and troubleshoot Power CLI and PowerShell scripts Interface with database administrators and other IT professionals to coordinate installation and maintenance of client server applications to support enterprise line of business systems. Multi-task and follow through on all assigned tasks. Consistently meet or exceed expectations on projects and provide guidance on County policies to other departments. Interact positively and effectively with staff members at all levels within the organization and work with management to resolve critical matters of significance that effect the team or customers. Adjust smoothly to changes in priorities and manage time effectively with little or no supervision. Provide on-call 24 X 7 services on a rotation, visit data centers in different geographical locations, and apply system patches on the established monthly patch weekend. Preferred education and/or experience: Microsoft Windows 2012 and 2016 system administration, and VMware vSphere and Microsoft Active Directory. Administrative experience with VMware NSX, Microsoft SQL 20XX, Microsoft Exchange 20XX, Microsoft Office 365, Microsoft SharePoint, and Solarwinds data center monitoring. Experience serving as a liaison between the business community and an Information Technology department. Experience providing well written documentation, communications and management reports. Working conditions: Work is performed in an office and data center environment. May be subject to repetitive motion such as typing and data entry. May be subject to bending, reaching, kneeling, stooping, and lifting up to fifty (50) pounds. Frequent computer use involving the need to see details at close range. Must be able to work after hours, weekends and holidays, as well as be on-call 24 hours a day, seven (7) days a week. Travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on county business is required. Essential Job Tasks Performs enterprise systems and application support at the highest level of technical expertise independently as well as collaboratively with assistance from other information technology (IT) professionals and premier support services of enterprise systems including Windows servers, file/print services, IIS, SQL, Office 365,VMware Virtualization and Cloud Solution, and Active Directory in addition to the backup and storage resources utilized by these systems. This support is provided often with the coordination and collaboration of PC/LAN Managers and the Customer Care Center's Service Desk system. Manages the day-to-day operations, monitoring, and performance tuning of an enterprise Active Directory Windows 2012 and 2016environment supporting multiple domains and IT divisions for the entire County. Works with and maintains Active Directory accounts, security groups, group policies, server based shared directories and user permissions. Assures adherence to departmental Service Level Agreements. Provides on-call support based on a rotation and apply necessary patches during the established patch window that occurs once a month on a weekend. Installs, configures, monitors, troubleshoots and maintains enterprise server class software and hardware with little or no assistance, including file servers and load balanced applications within a high availability environment that includes multiple data centers. With limited supervision, installs, configures and supports various line-of-business applications using Active Directory or other automation techniques and services. Interfaces with colleagues, contractors and customers both within and external to the IT department to coordinate support, installation, and maintenance of enterprise systems. Maintains backup system and ensures backups are successfully completed, periodically tested, and are in compliance with best practices. Assists in maintaining off site inventory and rotation of tapes for disaster recovery. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jun 05, 2018
Full Time
Position Overview The Enterprise Data Center Supervisor provides oversight of daily operations and supervision to a staff of System Administrators who perform, coordinate, and maintain the installation, configuration, uptime, performance, and administration of Data Center Systems. Supervisory responsibilities include hiring, assigning and monitoring workload, determining priorities, training, and performance management. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science or a closely related field and at least five (5) years of technical IT work experience which includes: two (2) years in a management and/or supervisory capacity and three (3) years systems hands-on experience for Operating System (O/S) Administration using Windows and VMware. An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year-for-year basis. Specialized training, certifications, and/or other special requirements: Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license. Knowledge, skills, and abilities: Knowledge of: MS Windows/Linux and back office application (MS SharePoint, MS IIS, MS SQL, MS Exchange, etc.) along with administration knowledge, including installation, performance tuning, monitoring, and on-going system maintenance tasks Microsoft Active Directory, DNS, WINS, DHCP in a multi-forest and multi-domain model Servers, storage, networking, and data archival/backup solutions Virtualization using VMware products suites Fiscal authority, budget cycles, procurement Skill in: Written and oral communication, including presentation skills and in communicating with technical and non-technical audiences Detail orientation Leadership Ability to: Demonstrate a positive, willing attitude and proactively initiate action Multi-task, follow through on all assigned tasks and exercise good time management skills Improve relationships with others by understanding their perceptions and issues and finding win-win solutions Delegate and monitor the work load of a team of 15 - 25 technical professionals Manage tasks Preferred education and/or experience: Configuration Management experience using Microsoft/Linux. SAN/Cluster experience (HP preferred, other tier 1 can substitute). CommVault backup software experience. Preferred training, certifications and/or other special requirements: PMP- Project Management Professional certification. ITIL Foundation training/certification. Working conditions: Work is performed in an office and data center environment. Must be able to work after hours, weekends and holidays, as well as be on-call 24 hours a day, seven (7) days a week. Supervisors are expected to be available for on-call staff escalation, should an outside of business hour event occur requiring supervisor escalation. Essential Job Tasks Supervise a team of System Administrators, providing continual coaching and feedback. Provide performance management and develop training plans to a team of System Administrators. Mentor a team of System Administrators, providing coaching and discipline as needed. Delegate and monitor subordinates' workloads, set priorities. Troubleshoot and resolve technical issues with subordinates, while providing guidance and training on troubleshooting techniques. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jun 02, 2018
Full Time
Position Overview The Enterprise Data Center (EDC) Manager position is responsible for managing the Enterprise Data Center for the Office of Enterprise Technology. The EDCManager is responsible for ensuring maximum performance of the EDC, working with County customers and vendors regarding current and future projects, and taking a proactive approach to the server infrastructure and systems. Position Qualifications Minimum Education and/or Experience: Bachelor's degree in Computer Science or a closely related field and seven (7) years of technical IT management work experience which includes: three (3) years in a management and/or supervisory capacity; three (3) years working in large Virtual and Microsoft environments supporting 2,000 systems and 15,000+ users, along with prior systems hands-on experience for Operating System (O/S) Administration using Windows and VMware; three (3) years of budget management experience and two (2) years managing or overseeing large projects. An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year-for-year basis. Specialized Training, Certifications, and/or Other Special Requirements: Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license. Knowledge, Skills, and Abilities: Knowledge of: MS Windows/Linux and back office application (MS SharePoint, MS IIS, MS SQL, MS Exchange, etc.) administration knowledge, including installation, performance tuning, monitoring, and on-going system maintenance tasks Microsoft Active Directory, DNS, WINS, DHCP in a multi-forest and multi-domain model Servers, storage, networking, and data archival/backup solutions Virtualization experience using VMware products suites Procurement practices Budgeting, preferably zero-based Project Management Skill in: Troubleshooting complex issues, and provide outstanding and effective customer/technical support (asking questions, explaining, giving instructions). Detail orientation Demonstrate a positive, willing attitude ready to embrace change Written and oral communication, including presentation skills and in communicating with technical and non-technical audiences Ability to: Multitask, follow through on all assigned tasks and exercise good time management skills while working with a large number of internal and external teams and departments Incorporate customer service and security into all aspects of work Improve relationships with others by understanding their perceptions and issues, and finding win-win solutions Develop creative solutions to complex problems while considering potential business impact Plan strategically Establish training and mentoring programs Be a self-starter Preferred Education and/or Experience: Configuration Management experience using Microsoft/Linux. SAN/Cluster experience (HP preferred, other tier 1 can substitute). CommVault backup software experience. Preferred Training, Certifications and/or Other Special Requirements: PMP- Project Management Professional certification. ITIL Foundation training/certification. Working Conditions: Work is performed in an office and data center environment. Must be able to work after hours, weekends and holidays, as well as be on-call 24 hours a day, seven (7) days a week. Managers are expected to be available for on-call staff escalation should an outside of business hour event require manager escalation. Essential Job Tasks Troubleshoot and resolve technical issues with subordinates, while providing guidance and training on troubleshooting techniques. Provide ongoing monitoring and proactive administration, tune and maintain systems to ensure maximum performance, reliability and availability to ensure SLAs are met. Provide outstanding customer service/support. Track support provided. Work with customers to ensure and understand their business needs and how departmental-provided services can be best delivered to meet their needs. Work with customers to architect and implement new technology projects; this includes working with vendors, performing project management, communicating with customers, directing subordinates and coordinating vendors. Develop and execute test plans to check server infrastructure and virtualization systems availability for disaster recovery. Report on findings, and make recommendations for improvement to senior management. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
May 23, 2018
Full Time
Position Overview The Network Engineer provides services related to network engineering, such as technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Information Technology, or a closely related field and one (1) year experience with wide and local area networks including experience with common-carrier data network. An equivalent combination of post-secondary education and job-related experience may substitute for the degree requirement on a year for year basis. Specialized training, certifications, and/or other special requirements: The Office of Enterprise Technology requires successfully passing an extensive background review as part of the hiring process for this position. Knowledge, skills, and abilities: Knowledge of: Analyze, interpret and present research findings. Analyze specifications and design documents. Establish and maintain effective working relationships with co-workers, supervisors, vendors and users. Skill in: Analyze, interpret and present research findings. Analyze specifications and design documents. Establish and maintain effective working relationships with co-workers, supervisors, vendors and users. Ability to: Analyze, interpret and present research findings. Analyze specifications and design documents. Establish and maintain effective working relationships with co-workers, supervisors, vendors and users. Preferred education and/or experience: Experience utilizing network management tools such as Solar Winds and NetBrain. Preferred training, certifications and/or other special requirements: Cisco Certified Network Associate (CCNA) certification. Working conditions: Requires frequent computer work and the ability to be thorough in completing work tasks and attention to detail. Requires travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business. Ability to work after hours, weekends and holidays, and participate in on-call support as needed. Essential Job Tasks Assists in the technical support, problem resolution, planning, forecasting, designing, implementation and managing of the converged data/voice network that includes wired and wireless technologies. Interacts with customers as the primary point of contact for the network operations team. Prioritizes, triage, and assigns tickets that have been routed to the network operations team for resolution. Monitors the network for unauthorized activities; maintains network security. Acts as a primary interface with equipment vendors for resolving problems. Participates in the establishment of an operation plan for the network to ensure optimum reliability. Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary. Participates in procurement of RMA network equipment. Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network. Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jun 08, 2018
Full Time
Position Overview The Systems Administrator Senior supports, administrates and maintains the operation of enterprise systems. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Information Technology, Computer Information Systems, Business, or a closely related field and at least five (5) years of experience administering, configuring, managing, installing and troubleshooting servers, VMware virtual infrastructure to include Cloud automation and storage systems in a multi forest and domain enterprise environment. Specialized training, certifications, and/or other special requirements: Must possess, or have the ability to obtain by time of hire, a valid Arizonadriver's license. Must be able to pass extensive background screening. Knowledge, skills, and abilities: Knowledge of: Microsoft Server 2008-2016 OS Active Directory administration and best practices VMware vSphere 6.x, VMware vRealize Cloud Management Suite with emphasis on automation, and VMware NSX CommVault backup software with emphasis on administration, installation, and maintenance HP 3PAR, and Dell Compellent storage arrays Brocade fiber switches and configuration HP c7000 blade chassis, HP ProLiant servers, Dell PowerEdge servers, and HP MSL6480 Tape Library HP SSMC, HP OneView, HP IRS, and HP SIM, Dell OpenManage Essentials software applications SolarWinds, Symantec End Point Protection, and InfoBlox appliances Skill in: Oral and written communication skills Working as a proactive self-starter demonstrating a positive, willing attitude Time management Embracing change and participating in planning both short and long-term goals for evolving business requirements Ability to: Take ownership of issues and see them through to resolution Effectively troubleshoot systems, provide technical support to level 1 and level 2 support teams Make critical decisions on the use of premier support services Effectively multitask and follow through on all assigned tasks in a very fast-paced environment Consistently meet or exceed expectations on projects and provide guidance on county policies to other departments Interact positively and effectively with staff members at all levels within the organization and work with management to resolve critical matters of significance Quickly adjust to changes in priorities and manage time effectively with little or no supervision Provide on-call 24 X 7 service as part of a rotating schedule, visit data centers in different geographical locations, and apply system patches on the established monthly patch weekend Preferred education and/or experience: Ten (10) years' experience with Hewlett Packard server class hardware and storage systems. Ten (10) years' experience with Microsoft Windows Server OS and Active Directory administration. Five (5) years' experience with VMware vSphere. Three (3) years' experience with VMware vRealize Suite for monitoring, workflow creation, and automation software. Experience configuring and administering VMware NSX. Microsoft SQL 20XX, Microsoft Exchange 20XX, Office 365, Microsoft SharePoint, and Microsoft System Center Operations Manager (SCOM). Experience serving as a liaison between the business community and an Information Technology department. Preferred training, certifications and/or other special requirements: Experience utilizing Microsoft Windows operating systems, Microsoft Office Suite and Office 365. Experience working with enterprise virtualization with VMware and vRealizeCloud Management Suite. Experience working with hardware, specifically with Hewlett Packard and Dell servers, as well as experience working with storage-class hardware/devices. Working conditions: Work is performed in an office and data center environment. May be subject to repetitive motion such as typing and data entry. May be subject to bending, reaching, kneeling, stooping, and lifting up to fifty (50) pounds. Frequent computer use involving the need to see details at close range. Must be able to work after hours, weekends and holidays, as well as be on-call 24 hours a day, seven (7) days a week. Travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on county business is required. Job requires the ability to be thorough in completing work tasks and attention to detail; honest and ethical; reliable, responsible, and dependable in fulfilling obligations; and pleasant with others on the job and displaying a good-natured, cooperative attitude. Ability to lift floor to waist (50 pounds). Ability to lift waist to shoulder (50 pounds). Ability to lift shoulder to overhead (50 pounds). Ability to carry a distance (5 feet) (50 pounds). Ability to push/pull a distance (10 feet) (100 pounds). Essential Job Tasks Performs enterprise systems and application support at the highest level of technical expertise mostly independently, but occasionally with assistance from other information technology (IT) professionals and premier support services, of enterprise systems including, Windows servers, file/print services, IIS, SQL,VMware Virtualization & Cloud Solution, and Active Directory in addition to the backup and storage resources utilized by these systems. Manages the day-to-day operations, monitoring, and performance tuning of an enterprise Active Directory Windows 20xxenvironment supporting multiple forests, multiple domains, and IT divisions for the entire county.Work with and maintain Active Directory accounts, security groups, group policies, server based shared directories and user permissions. Assures adherence to departmental Service Level Agreements. Provides on-call support based on a rotation and apply necessary patches during the established monthly weekend patch window. Installs, configures, monitors, troubleshoots and maintains enterprise server class software and hardware with little or no assistance. This includes file servers and load balanced applications within a high availability environment across multiple data centers. With limited supervision, installs, configures and supports various line-of-business applications using Active Directory or other automation techniques and services. Interfaces with appropriate individuals, which includes contractors and customers both within and external to the IT department, to coordinate support, installation, and maintenance of enterprise systems. Maintains backup system and ensures backups are successfully completed, periodically tested, and are in compliance with county policy and industry best practices. Assists in maintaining off site inventory and rotation of tapes for disaster recovery. Supports and administration of storage and virtual infrastructure. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous