Maricopa County Office of Enterprise Technology

As the County’s business environment becomes more complex, OET is often called upon to facilitate automation solutions that improve operational efficiency.

The Office of Enterprise Technology (OET) is the County’s centralized IT organization which provides varying levels of IT services to over 50 county departments. Our professional staff helps guide the IT decisions made by County leaders in departments whose expertise is not information technology. Enterprise services provided by OET include, but are not limited to:

  • Telecommunications
  • Information Security
  • Data Center Operations
  • Data Networking
  • Network Infrastructure
  • Enterprise and Line of Businesses Software Solutions
  • Customer Support
  • PC / Local Area Network (LAN) Support
  • Geographical Information Systems (GIS)
  • Enterprise Email Services
  • IT Consulting Services
  • Public Safety Wireless Solutions
  • and Mobility Services

   

5 job(s) at Maricopa County Office of Enterprise Technology

Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jan 25, 2018
Full Time
Position Overview The Telecommunications Engineer provides wireless telecommunications analysis and oversees the installation, configuration, maintenance, and monitoring of the operational status of the Public Safety two-way radio and the digital microwave networks consisting of both trunked and conventional systems. Position Qualifications Minimum education and/or experience: Associates degree in Engineering, Information Technology, or a closely related communications field and three (3) years' experience with trunked and conventional radio networks including digital microwave networks. An equivalent combination of post-secondary education and/or related experience may substitute for the degree requirement on a year for year basis. Specialized training, certifications, and/or other special requirements: Must possess a valid Arizona driver's license, or obtain one at the time of hire. Must be able to travel in a helicopter to remote mountaintop locations. A FCC General Radiotelephone Operator License or APCO Radio Technician Certification or General Communications Tech-Level 3 or Microwave Radio Technician Certification is required. Within six months of employment or assignment must train, functionally test and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigation (FBI) CJIS policy and regulations - retest every 2 years. Required to participate in an extensive background review. Knowledge, skills, and abilities: Knowledge of: Multi-site wide-area trunking systems that afford seamless roaming to end user mobile and portable radios. Working characteristics of multi-site digital microwave networks utilizing SONET ring technology for redundancy purposes. Approved grounding requirements at remote and local transmit/receive communications sites. Conventional repeater systems including VOTER operation. Radio user unit programming templates and their effect on subscriber network design. MS Office with emphasis in Excel and Visio. FCC rules and regulations and how they apply to Public Safety radio frequency and system regulation management. Skill in: The use of Radio Frequency (RF) test gear such as Spectrum Analyzers. The use of various types of power tools. Developing a variety of solutions to functional problems and reducing abstract ideas to easily understand procedures required. Preparing technical design specifications. Ability to: Troubleshoot transmit/receive base stations and associated equipment at remote locations with little or no assistance. Troubleshoot and rectify problems at operational public safety dispatch centers. Troubleshoot and complete preventative maintenance on mobile and portable user unit radios. Evaluate and resolve customer problems and issues. Establish and maintain effective working relationships with co-workers, supervisors, vendors, and end users. Preferred education and/or experience: Three (3) years' experience working with trunked radio system performance, and dispatch console operations. Two (2) years' experience with FCC Rules and Regulations as they apply to Public Safety Land Mobile radios systems. Experience with TDMA Simulcast Public Safety Radio Networks. Experience with MPLS Digital Microwave Radio Network Experience. Preferred training, certifications and/or other special requirements: MPLS Digital Microwave training. Motorola TDMA P-25 trunked and Conventional Radio Systems training. Familiar with routine and preventative maintenance procedures of a Public Safety Land Mobile Radio System. Capable of troubleshooting, identifying and isolating equipment/system problems in public safety communications systems. Working conditions: Must work on-call, additional hours, and rotating shifts as required. Travel in a helicopter to remote mountaintop locations. Conform to all safety rules which include but are not limited to wearing and using all appropriate safety equipment. Prolonged periods of standing, bending, sitting and kneeling. Work outside in varying temperatures. Work in confined/restricted working environments. Work in rough and uneven terrain. Must be willing to drive to remote mountain top communication sites. Must be able to climb a minimum of a 6 ft. ladder. Ability to safely operating a 4wd vehicle off road to remote mountain top locations and on steep mountain grade roads. Occasional lifting of various related RF communications or microwave related items not to exceed 50 pounds are required. Essential Job Tasks Completes planned maintenance on system-wide base stations and associated equipment, dispatch centers console positions and related equipment, digital microwave equipment, and associated battery back-up systems comprising of both UPS systems and 48-volt battery systems. Performs level two and some level three troubleshooting analysis for all of these items. Records all work performed into Preventative Maintenance Log and update in planned maintenance records in the asset management application. Maintains data base with the up to date status reports of county radio licenses and renew FCC licenses as required. Provides trunked and conventional radio system support, monitors system for unauthorized activities and alerts management to interference issues. Drafts reports for system utilization and performance. Provides a detailed biannual inspection of each mountain top site. Identifies and document site problems, determine needs and create a list of materials needed for repairs. Updates site inventory log as required. Assists with inventory and requisitioning equipment as needed. Participates in project needs analysis, consultation and design, recommendations and implementation of existing system installations. Assists with scheduling and organizing projects as required. Provides assistance with planned maintenance of microwave radios, microwave batteries and network infrastructure with the different vendors. Participates in the on-call technical rotation and communicate all system problems and customer complaints received during on call duties to the shop staff by email before 07:00 hours Monday through Fridays and weekends as required Selection Procedure The Maricopa County Human Resources Department reserves the right to admit to the selection process only those candidates considered to be the most highly qualified. Those selected will be assessed based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a list provided by Human Resources. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jan 11, 2018
Full Time
Position Overview The Director of Converged Network Infrastructure provides technology vision and leadership in the development and implementation of the County's converged enterprise voice and data network, whilst offering leadership to a team of IT professionals and assisting the Deputy CIO in leading the Infrastructure and Communications Technology (ICT) Division in planning, implementing, and maintaining the converged enterprise network infrastructure. There will also be a responsibility over critical Justice and Law Enforcement (JLE) systems that require adherence to associated security measures. Position Qualifications Minimum education and/or experience: Bachelor's Degree in Computer Information Systems, Computer Science, Business or Public Administration and ten (10) years' IT experience, to include five (5) years of managing large-scale IT projects spanning a variety of IT disciplines, direct management of a major IT operations. A combination of education and/or job related experience may substitute for the required experience on a year for year basis. Specialized training, certifications, and/or other special requirements: Within six months of employment or assignment must train, functionally test and affirm the proficiency of terminal operations to assure compliance with Federal Bureau of Investigation (FBI) CJIS policy and regulations - retest every 2 years. Required to participate in an extensive background review. Knowledge, skills, and abilities: Knowledge of: IT disciplines, such as networks, distributed computing, business continuity planning, and disaster recovery. Cost allocation models related to data and voice services. Skill in: Technology and information systems planning to support business goals. Providing written work product that is concise, professional, and complete. Network and security infrastructure, including a practical knowledge and experience with network design and configuration including LAN, WAN, VPN, TCP/IP, SSL, SSH, Ethernet, WAP, SMTP, FTP, Cisco, Nortel, AVAYA, VoIP, and AVST technologies. Providing leadership and team building skills to guide the work of personnel. Organizational and time management. Systems design and development processes, including requirements analysis, feasibility studies, pilot testing, installation, evaluation and operational management. Negotiating with vendors, contractors, and others. Setting and managing priorities. Technology and information systems planning to support business goals. Ability to: Design, install, measure, and report appropriate metrics, with demonstrated data representation skills. Express complex technical concepts effectively, both orally and in writing. Work well with people from many different disciplines with varying degrees of technical experience. Function as a team player that motivates and educates other team members. Comprehend complex, technical subjects and translate to lay audiences. Apply knowledge related to research and evaluation of new / emerging technologies and brings them to fruition - achieving business realization. Preferred education and/or experience: Master's Degree in business with emphasis in Computer Information Systems, Management Information Systems, or Masters in Public Administration preferred. Support of Enterprise network and security infrastructure of 10,000 users or more is highly desirable. Preferred training, certifications and/or other special requirements: Excellent knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software. Background in PMI, COBIT, ITIL, and ISO 20000 standards. Preferred certifications: CCNA certification CCNP certification CCIE certification PMP certification Avaya VoIP system certification BICSI Registrations Working conditions: Expectation is to be reachable 24/7, or to have arranged coverage, to ensure any service impacting outages are managed quickly to restoration of services. Essential Job Tasks Manages the development, implementation, and operations of converged network infrastructure and security devices. Oversees all operational aspects of converged network infrastructure throughout the County. Responsible for the converged network technology vision and planning process as well as regularly evaluating existing technology, information systems, and staffing.Also responsible for presenting new solutions and technologies, and recommending changes. Oversees, develops, recommends, and monitors budget and capacity planning efforts to ensure both current and future needs of the converged infrastructure are available, scalable, redundant, and performant. Ensures that all converged network and security infrastructure operates according to County policy, industry best-practices, internal standards, external accrediting agency standards, regulatory agencies and legal requirements. Develops written standards, policies, practices, and procedures to beenforced. Coordinates and works closely with the OET Chief Information Security Officer (CISO) and JLE agencies to ensure compliance with the Integrated Criminal Justice Information System (ICJIS) requirements and other applicable regulations, statues, polices, and laws. Completes or coordinates completion of project scope and objectives, delivery schedule, funding and management approvals, and implementation/transition to a steady-state. Ensures human resource matters, including hiring, training, coaching, and disciplinary actions, are completed in a timely manner. Provides leadership, along with the Disaster Management IT Consultant and other members of the department, in strengthening of the Disaster Management Plan and ensuring compliance with established and documented security requirements. In the event of a service outage ensure prompt service restoration, timely communications to senior leadership, completion of comprehensive Root Cause Analysis (RCA), and follow up with problem management until complete resolution is achieved. Provides leadership, guidance, and coaching to Division personnel. Promotes and oversees relationships between County IT resources and external entities (e.g., government agencies, vendors, researchers, and other organizations). Reviews all hardware and software acquisition and maintenance contracts related to projects, in collaboration with other management team members as appropriate. Maintains contact with IT suppliers and maintains knowledge of current and emerging technology, equipment, prices and terms of agreements to ensure County customers received the greatest business value. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks. Directs the development and maintenance of user documentation, including complete user manuals, FAQs, standard operating procedures, executive management reports, and help files. Develops, implements, and maintains a comprehensive staff training program with strong focus on existing technologies. Maintains a high level of knowledge of industry and market trends and emerging agency business needs. Performs assessments of the viability, demand and scalability of services, along with lifecycle management. Selection Procedure The hiring authority will interview and select the successful candidatebased on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically, successful candidates are hired at a salary rate up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Feb 22, 2018
Full Time
Position Overview Join a culture built on a commitment to excellence, integrity and responsibility. The User Experience (UX) Developer will work with development teams, peers and management to gather requirements based on both technical and UI/UX needs to create user flows, wireframes, prototypes, storyboards, mockups and final designs, ensure the technical feasibility of all UI/UX designs, create beautiful, valid and responsive design layouts, and create, test, debug, document, and maintain single page applications. The UX Developer will work with technical staff to learn and understand problems with software, clearly present verbally or written information and findings in reports and presentations, effectively visually communicate concepts to each level of the organization including white board drawings, sketches, wireframes and digital presentations. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Geographic Information Systems, Information Systems, or a related field and two (2) years' UX design and development with an emphasis in one of the following: Computer Science, Graphic, Interactive or Visual design, Human-Computer Interaction including two (2) years' professional experience working in a professional development environment, two (2) years' professional experience with HTML, CSS and responsive design, and two (2) years' experience with Java Script. An equivalent combination of post-secondary education and/or job related experience may substitute for the minimum qualifications on a year for year basis. (Rev. 2/22/18) Specialized training, certifications, and/or other special requirements: Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license. Knowledge, skills, and abilities: Knowledge of: Unit testing and TDD principles Building software using Agile concepts and processes User-Centered design and design thinking Skill in: Verbally and in writing communicating with others to convey information effectively. Ability to: Clearly and effectively communicate design processes, ideas, and solutions to teams and clients. Work effectively in a team setting including synthesizing abstract ideas into concrete design implications. Receive feedback and constructive criticism. Preferred education and/or experience: Five (5) years' UX design and development experience. Knowledge of GIS technology. Extensive knowledge of JavaScript, and JavaScript frameworks such as Dojo, CSS, and HTML5 concepts. Experience in Agile concepts, including Scrum. Experience with native mobile application development: IOS, Android. Working conditions: Requires frequent computer work and the ability to be thorough in completing work tasks and attention to detail. Requires occasional travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles used on County business. Ability to work after hours, weekends and holidays, and participate in on-call and management support as needed. Essential Job Tasks Delivers innovative, engaging user experiences written in JavaScript, CSS, and more Helps and advises in the selection of the most appropriate frameworks to use with the product. Resolves user pain-points through great design Advises, collaborates with, and synthesizes feedback from architects and programmers Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval. Performs code reviews to suggest, encourage, and support coding best practices. Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Feb 08, 2018
Full Time
Position Overview The IT Security Analyst Senior provides cyber security expertise in support of the Security Operations Program in the Office of Enterprise Technology (OET). The IT Security Analyst Senior. is primarily responsible for executing standard operating procedures as defined by the Security Operations Manager in execution of the following activities: threat intelligence, threat analysis, threat response, vulnerability identification, situational awareness, and cyber security forensics. The IT Security Analyst Senior provides advanced security operations support and is responsible for producing the day to day metrics as prescribed in the Security Operations Program Plan. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science or related field and five (5)years' IT experience which includes IT/network security in secure system design; four (4) of the five (5) years must bea administering and securing Microsoft Active Directory or a minimum of four (4) years administering security network devices including routers, switches, and firewalls. An equivalent combination of post-secondary education and/or job-related experience may substitute for the required education on a year for year basis. Specialized training, certifications, and/or other special requirements: Certified Information Systems Security Professional (CISSP), or Certified Information Security Auditor (CISA), or Licensed Penetration Tester (LPT), or Cisco Certified Network Professional - Security (CCNP Security), or any Global Information Assurance Certification (GIAC) credential required. Knowledge, skills, and abilities: Knowledge of: Threat mitigation technologies including anti-malware. Computer forensics evidence acquisition and data analysis techniques. Linux and other unix os, preferably with an emphasis on security vulnerabilities and controls. Security topics regarding; threat intelligence, analysis, response, vulnerability identification and situational awareness. Details of common security and network protocols (e.g. Ssl, ssh, kerberos, dns). Skill in: Communicating effectively in writing as appropriate for the needs of the audience. Verbally communicating with others to convey information effectively. Customer service and professional interaction with others, departments and members of the public. Ability to: Effectively establish and maintain constructive and cooperative working relationships with individuals varying degrees of technical expertise from the public to all levels of the organization. Express complex technical concepts effectively, both verbally and in writing. Preferred education and/or experience: IT systems/network security in secure system design. Working conditions: Must be able to lift/move 50 pounds at chest level. Work isin a general office environment. Position may require travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business. May require working standard business hours Monday through Friday, and working after hours, on weekends and/or holidays as needed to participation in resolution of service impacting incidents that can occur 24x7. Essential Job Tasks Executes Threat Intelligence to identify County security threats. Conducts Threat Analysis to quantify the risks identified within the threat intelligence identification procedures. Recommends, develops and implements County IT Information Security Policies, Standards, Procedures and Guidelines. Reviews and analyzes output from network security devices. Takes appropriate actions for each analysis per county procedures. Recommends policy and procedural improvements to Information Security Officer. Recommends and implements technologies and processes to protect the information systems of Maricopa County. Interfaces with project teams from other agencies and divisions to communicate information security requirements and ensure they are incorporated into final deliverables. Participates in the development and delivery of County training programs for Information Security awareness, policies, standards and guidelines. Develops standards and procedures for network vulnerability/threat analysis and risk assessments. Evaluates potential threats and risk assessment results to identify, recommends, and implements appropriate security controls/solutions. Performs forensics evidence acquisition and data analysis techniques to facilitate investigations of violations of County policies or aid in incident response. Acquires and produces information pursuant to records requests. Evaluates organizational compliance with all applicable elements of County information security policies, standards, guidelines, and procedures. Consults with County organizations regarding the implementation of approved Information Security controls. Leads the County information security incident management and response program. Provides technical expertise to Information Security Analysts. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous
Maricopa County Office of Enterprise Technology Phoenix, AZ, USA
Jan 06, 2018
Full Time
Position Overview The Application Development Coordinator provides direct supervision, leadership and technical assistance to a team of professional information technology (IT) personnel. In addition, the Application Development Supervisor manages software configuration, development and support for the overall Accela solution including Accela Land Management, Citizen Access, Accela Mobile Office, ePlanCheck (Electronic Document Review) and related integrations and customizations. Position Qualifications Minimum education and/or experience: Bachelor's degree in Computer Science, Mathematics, Engineering, Business, Information Systems or a related field. Seven (7) years' applications development and methodologies experience which includes a minimum of three (3) years' management and/or supervisory experience. Three (3) years' direct development and support experience for Accela Land Management 7, 8 or 9. Additional experience may substitute for the education requirements on a year for year basis. Specialized training, certifications, and/or other special requirements: A valid Arizona driver's license is required. Selected candidate must successfully complete and pass a background check. Knowledge, skills, and abilities: Knowledge of: The principles of the SDLC, project management, quality assurance and change management. Microsoft Visual Studio and Team Foundation Server technologies. Relational database design/development (Microsoft SQL 2008, 2012) including SQL, stored procedures, triggers, views. Microsoft Office products. Skilled in: Accela administration & configuration (security, workflow, calendaring, etc.). Accela scripting using JavaScript. Leading and teambuilding to guide the work of personnel. Attention to detail and the ability to effectively manage multiple and concurrent tasks in a high-pressure environment. Multi-tier, large scale, distributed systems. Ability to: Communicate effectively in varying situations both verbally and in written formats. Express complex technical concepts effectively with a variety of audiences. Delegate work assignments that match the skills of staff, set expectations, and monitor the progress of the assignments. Make decisions with sound and accurate judgment with the ability to support and explain the reasoning for those decisions. Comprehend, analyze, and research problems of a complex nature and to resolve problems in a timely manner by gathering and analyzing information from a wide variety of sources. Preferred education and/or experience: Developing and supporting custom applications (portlets) and integration for Accela. ePlanCheck software, GIS, and IVR experience. Knowledge of the principles, techniques, and methodologies of technical project management, quality management, and structured change management. Preferred training, certifications and/or other special requirements: Accela Civic Platform Administration, Accela Civic Platform Event Manager Scripting, Accela Ad Hoc Reporting. Working conditions: Work is performed in an office environment. Job may require individual to work some nights and weekends. Job requires the ability to be thorough in completing work tasks and attention to detail; honest and ethical; reliable, responsible, and dependable in fulfilling obligations; and pleasant with others on the job and displaying good natured, cooperative attitude. Essential Job Tasks Provides direct supervision to personnel through hiring, training, prioritizing work and managing performance. Works directly with end users, other Office of Enterprise Technology (OET) departments and teams, as well as third-party vendors to assess, resolve, document, and communicate support issues and requests.Maintains and monitors issues and requests within ticket tracking systems. Works directly with the Project Management Office (PMO) to manage the overall software development life cycle (SDLC) including requirements analysis, design, time/cost estimates, development, testing, documentation and implementation. Works directly with other OET teams including Business Analysis, Database Administration and/or Reporting in support of the required SDLC activities. Collaborates with user departments to assess, prioritize and plan product enhancements and upgrades. Establishes standards for the application development processes and monitors to ensure compliance. Evaluates application system efficiency and performance, makes recommendations, and plans for improvement. Identifies, evaluates, plans and manages system changes.Manages and complies with change control policies and procedures. Communicates effectively with other members of the organization, members of external organizations, customers and vendors. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Closing Date/Time: Continuous