State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative Department of Revenue Annual Salary: $33,914.40 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: The Business Tax Correspondence team processes and responds to customer inquiries regarding sales tax, vendors use tax, consumers use tax, employer withholding tax and tire/battery fee delinquent notices. Our mission is to provide quality service to our customers. Your work will involve assisting individuals and businesses in resolving their delinquent tax accounts. You will be an important part of assuring that the taxpayer is collecting and remitting the correct amount of tax to the Missouri Department of Revenue. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Sort incoming emails and correspondence. Review business tax accounts and complete technical maintenance required in order to correct or update the Department's records. Respond to customer inquiries either by letter, email or phone call. Generate Billing Statements to request payment of tax due. Process Vendor Debt Offset Reports. Participate in cross education of job functions within the Business Tax Correspondence section and also have the opportunity to learn job functions in other areas of the Taxation Division. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service PREFERRED QUALIFICATIONS: Must be self-motivated Proficient with Microsoft Office and Excel Able to pay attention to details and accuracy in work production Proficient in data entry More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. Closing Date/Time: 2024-05-06
Apr 23, 2024
Full Time
Associate Customer Service Representative Department of Revenue Annual Salary: $33,914.40 Location: Truman Building - 301 West High Street, Jefferson City, MO DOR's vision is to provide every customer the best experience every time. HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: The Business Tax Correspondence team processes and responds to customer inquiries regarding sales tax, vendors use tax, consumers use tax, employer withholding tax and tire/battery fee delinquent notices. Our mission is to provide quality service to our customers. Your work will involve assisting individuals and businesses in resolving their delinquent tax accounts. You will be an important part of assuring that the taxpayer is collecting and remitting the correct amount of tax to the Missouri Department of Revenue. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties. DUTIES PERFORMED TO SUPPORT THE DEPARTMENT'S VISION: Sort incoming emails and correspondence. Review business tax accounts and complete technical maintenance required in order to correct or update the Department's records. Respond to customer inquiries either by letter, email or phone call. Generate Billing Statements to request payment of tax due. Process Vendor Debt Offset Reports. Participate in cross education of job functions within the Business Tax Correspondence section and also have the opportunity to learn job functions in other areas of the Taxation Division. CORE COMPETENCIES NEEDED: Strategic Thinking Computer Literacy Customer Service Self-directed Attention to Detail Clear Communication QUALIFICATIONS: Possess a high school diploma or proof of high school equivalency (GED) Experience in clerical or office related work. Have a commitment to customer service PREFERRED QUALIFICATIONS: Must be self-motivated Proficient with Microsoft Office and Excel Able to pay attention to details and accuracy in work production Proficient in data entry More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO: The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. We celebrate diversity and are committed to creating an inclusive environment for all employees The State of Missouri is an equal opportunity employer. Closing Date/Time: 2024-05-06
State of Missouri
Jefferson City, Missouri, United States
Associate Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary $34,566 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Answer telephone calls and emails for the board's Licensure section. Correspond with applicants both verbally and in writing. Process name and address changes. File incoming electronic documents. Enter information from the applications into the licensure system. Mail licenses. What we are looking for: Minimum Qualifications Up to 1 year of general office procedures and customer service. Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook and Excel. Preferred Qualifications Works semi-independently as a team member in a fast pace environment. Ability to work rapidly and accurately in handling a large volume of electronic documents. Completes data entry with accuracy and efficiency. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-26
Apr 12, 2024
Full Time
Associate Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary $34,566 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Answer telephone calls and emails for the board's Licensure section. Correspond with applicants both verbally and in writing. Process name and address changes. File incoming electronic documents. Enter information from the applications into the licensure system. Mail licenses. What we are looking for: Minimum Qualifications Up to 1 year of general office procedures and customer service. Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook and Excel. Preferred Qualifications Works semi-independently as a team member in a fast pace environment. Ability to work rapidly and accurately in handling a large volume of electronic documents. Completes data entry with accuracy and efficiency. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-26
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Division of Professional Registration Real Estate Commission Position Closes 12/12/2022 Salary $34,968 Job Location: Division of Professional Registration, Real Estate Commission, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Brittany Tomblinson at Brittany.tomblinson@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-05-03
Apr 20, 2024
Full Time
Customer Service Representative Division of Professional Registration Real Estate Commission Position Closes 12/12/2022 Salary $34,968 Job Location: Division of Professional Registration, Real Estate Commission, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. The position will be responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Brittany Tomblinson at Brittany.tomblinson@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-05-03
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary $38,010 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for management and board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-26
Apr 12, 2024
Full Time
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary $38,010 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. What you'll do: Review applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied. Correspond with applicants regarding errors and solutions. Enter information from the application into the licensure system. Prepare applications and supporting documentation for management and board review. Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board. Review national licensing database to check for complaints and disciplinary actions. Maintain a filing system and prepare records for digital imaging. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience) Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. More reasons to love this position: The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Closing Date/Time: 2024-04-26
State of Missouri
Jefferson City, Missouri, United States
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary: $38,010 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. Answer telephone calls and emails for the board's enforcement section. Correspond with complainants and licensees both verbally and in writing. Responsible for receipt, distribution, tracking, processing and maintenance of malpractice and investigative cases. Responsible for board and commission directives including sending post directive letters to licensees and complainants. Processing and tracking malpractice and investigative subpoenas. Provides office support for field investigators, probation supervisors and medical staff. Performs data entry for each duty. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. Preferred Qualifications Works semi-independently as a team member in a fast pace environment. Ability to work rapidly and accurately in processing a large volume of paper and electronic documents. Completes data entry with accuracy and efficiency. Knowledge of OneNote. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov . How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html Closing Date/Time: 2024-04-26
Apr 12, 2024
Full Time
Customer Service Representative Division of Professional Registration Missouri Board of Registration for Healing Arts Posting Closes 04/26/2024 Salary: $38,010 Job Location: Division of Professional Registration, Missouri Board of Registration for the Healing Arts, 3605 Missouri Boulevard, Jefferson City, Missouri 65109. Why you'll love this position: The Missouri State Board of Registration for the Healing Arts promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines in a paperless environment. Answer telephone calls and emails for the board's enforcement section. Correspond with complainants and licensees both verbally and in writing. Responsible for receipt, distribution, tracking, processing and maintenance of malpractice and investigative cases. Responsible for board and commission directives including sending post directive letters to licensees and complainants. Processing and tracking malpractice and investigative subpoenas. Provides office support for field investigators, probation supervisors and medical staff. Performs data entry for each duty. What we are looking for: Minimum Qualifications Two or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or One or more years of experience as an Associate Customer Service Representative. Knowledge of computer applications such as Windows 10, Adobe Acrobat Pro, Microsoft Word, Outlook, and Excel. Preferred Qualifications Works semi-independently as a team member in a fast pace environment. Ability to work rapidly and accurately in processing a large volume of paper and electronic documents. Completes data entry with accuracy and efficiency. Knowledge of OneNote. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here . If you have questions about this position please contact: Kayci Hollingsworth at kayci.hollingsworth@pr.mo.gov . How to apply: https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html Closing Date/Time: 2024-04-26
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Managing Director, Student Athlete Resource Center (SARC) and Associate Director of Athletics, the Associate Director for the Student Athlete Resource Center acts as the unit lead for learning support for student-athletes in need of proactive academic support, graduate student athlete support, and Summer Bridge programming with all incoming student-athletes. While adhering to NCAA guidelines and athletic academic eligibility requirements, the incumbent will lead the team to support all student-athletes in an effort to complete Title 5, California State University (CSU), San José State University (SJSU) with the end goal of degree completion. Working with the SARC Team, the Associate Director for SARC develops, coordinates, implements, and assesses academic support and other retention services in accordance with University policies to ensure successful transitions. In particular, the Associate Director for SARC assists the team to provide detailed and accurate athletic academic coaching, successful learning support, and opportunities. The Associate Director for SARC must build strong relationships with Division I athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the NCAA Academic Eligibility Coordinator in Academic Progress Rate (APR) and Graduation Success Rate (GSR) calculation and submission. Key Responsibilities Evaluate student-athletes’ needs and coordinate with Learning Specialists, Peer Mentors, to provide additional academic support resources Work directly with student athletes in academic jeopardy as their Learning Specialist Oversee, assess, and support tasks related to athletic academic coaching Provide training in the following topics: General Education curriculum and requirements, general university graduation requirements and Graduation Success Rate (GSR) Knowledge, Skills & Abilities Possess excellent written and oral communication skills Ability to analyze complex situations accurately and adopt effective course of action Demonstrated ability to deal with challenging and complex issues in a positive and proactive manner Demonstrated ability to plan and implement SASS trainings for learning support and GSR Ability to maintain confidentiality and appropriately handle sensitive information and communication with student athletes, parents/guardians, employees, and external agencies Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Preferred Qualifications Master’s Degree Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes in academic jeopardy, athletic academic eligibility, Academic Progress Rate, and Graduation Success Rate Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility Experience with PeopleSoft, and/or customer service-based technology systems Experience in hiring and supervision Experience developing student programs Experience developing and delivering training or professional development programs Demonstrated experience working with a diverse population of students Experience working with student-athletes Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $6,221/month - $6,978/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Managing Director, Student Athlete Resource Center (SARC) and Associate Director of Athletics, the Associate Director for the Student Athlete Resource Center acts as the unit lead for learning support for student-athletes in need of proactive academic support, graduate student athlete support, and Summer Bridge programming with all incoming student-athletes. While adhering to NCAA guidelines and athletic academic eligibility requirements, the incumbent will lead the team to support all student-athletes in an effort to complete Title 5, California State University (CSU), San José State University (SJSU) with the end goal of degree completion. Working with the SARC Team, the Associate Director for SARC develops, coordinates, implements, and assesses academic support and other retention services in accordance with University policies to ensure successful transitions. In particular, the Associate Director for SARC assists the team to provide detailed and accurate athletic academic coaching, successful learning support, and opportunities. The Associate Director for SARC must build strong relationships with Division I athletic coaches, athletic administration, University faculty and staff, and campus partners. The incumbent will also support the NCAA Academic Eligibility Coordinator in Academic Progress Rate (APR) and Graduation Success Rate (GSR) calculation and submission. Key Responsibilities Evaluate student-athletes’ needs and coordinate with Learning Specialists, Peer Mentors, to provide additional academic support resources Work directly with student athletes in academic jeopardy as their Learning Specialist Oversee, assess, and support tasks related to athletic academic coaching Provide training in the following topics: General Education curriculum and requirements, general university graduation requirements and Graduation Success Rate (GSR) Knowledge, Skills & Abilities Possess excellent written and oral communication skills Ability to analyze complex situations accurately and adopt effective course of action Demonstrated ability to deal with challenging and complex issues in a positive and proactive manner Demonstrated ability to plan and implement SASS trainings for learning support and GSR Ability to maintain confidentiality and appropriately handle sensitive information and communication with student athletes, parents/guardians, employees, and external agencies Required Qualifications Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling Preferred Qualifications Master’s Degree Demonstrated extensive NCAA knowledge and work experience in the academic support of student-athletes in academic jeopardy, athletic academic eligibility, Academic Progress Rate, and Graduation Success Rate Demonstrated excellent written communication skills with a strong customer service background in a student-athlete focused educational setting with collegiate coaches, faculty, and staff Demonstrated work experience in leading the communication of General Education and athletic eligibility requirements, learning methods, and academic success in a university setting Experience analyzing and interpreting student success data and then creating an action plan to support increased performance to ensure graduation and athletic eligibility Experience with PeopleSoft, and/or customer service-based technology systems Experience in hiring and supervision Experience developing student programs Experience developing and delivering training or professional development programs Demonstrated experience working with a diverse population of students Experience working with student-athletes Compensation Classification: Student Services Professional IV Anticipated Hiring Range: $6,221/month - $6,978/month CSU Salary Range: $5,732/month - $8,176/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jan 26 2024 Pacific Standard Time Applications close: Closing Date/Time:
Jefferson County
Evergreen, Colorado, United States
We are seeking a dynamic, customer-focused Patron Experience Associate at our Evergreen Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This full time (40 hours per week) position is fully eligible for benefits. Apply By: 05/07/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
Apr 24, 2024
Full Time
We are seeking a dynamic, customer-focused Patron Experience Associate at our Evergreen Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This full time (40 hours per week) position is fully eligible for benefits. Apply By: 05/07/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 40 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Failure to submit the Application will result in disqualification. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. DESCRIPTION THE AGENCY: The Alameda County Auditor-Controller Agency is a general government agency which provides direct services to County residents as well as administrative and operational support to County departments. The Agency develops and maintains the County’s accounting, payroll, audit, tax analysis, budget and grants, contract compliance, and cost plan systems and procedures. The Central Collections Department collects receivables mandated by State and federal laws and regulations. The Office of the Clerk-Recorder provides for the recording of all recordable documents and maps, collection and distribution of fees and taxes from recording documents, and maintenance of the vital statistics register. For more detailed information about the agency, visit: Alameda County Auditor-Controller's Office . THE POSITION Under general supervision and direction, in the Auditor-Controller/Clerk-Recorder Agency, to perform routine and moderately difficult and/or technical clerical work involving the exercise of some independent judgment in following instructions within established policies and procedures. Incumbents of this classification are expected to respond to inquiries from the public or other County departments and may be responsible for maintaining a variety of records and/or monitoring and compiling data from a variety of sources and are expected to do related work as required. This is the entry-level general clerical classification in this flexibly staffed series. Incumbents of this classification provide less complicated but nevertheless sensitive clerical work, usually under specific directions. Incumbents may work independently with the supervisor or lead clerk available to answer questions or manage unusual situations. Positions at this level require that incumbents have the ability to identify and correct errors in basic English usage or arithmetic. It is flexibly staffed with the higher classification of Auditor Associate II, where the incumbents perform many of the same duties, but have achieved competency and knowledge of the full range of duties at this level and may also be assigned to complete similar, but more complex duties exercising greater independent judgment and discretion. Incumbents may be assigned anywhere in the County and are expected to rotate through various units of the Auditor-Controller/Clerk-Recorder Agency as needed to accommodate employee development, staffing, and training needs of the Agency. Incumbents must demonstrate proficiency in two units or more of the Clerk-Recorder’s Office (Scanning/Indexing, Customer Service, Vitals/General Business, Marriages, Recording, Archive/Preservation, Administrative Services); Central Collections Division (Accounting, Administration Support/Public Contact Customer Service); and/or Auditor-Controller’s Office (Specialized Accounting, Workers’ Compensation/Benefits, Central Payroll, Contracts, Contract Compliance, SLEB Certification, Warrants, Claims, Tax Analysis, Management Services) prior to promotion to the next level of Auditor Associate II. An Auditor Associate I is expected to gain experience and demonstrate proficiency which qualifies them to promotion to the higher level of Auditor Associate II within one year of full-time experience. Appointment at the Auditor Associate I level will not be extended beyond one (1) year. For more detailed information about the job classification, visit: Auditor Associate I (#1527) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of two (2) years of full-time experience in the classification of Clerk II or in an equivalent or higher level clerical classification in Alameda County classified service. OR II Experience : The equivalent of two (2) years full-time clerical experience including one (1) year full-time experience performing duties of a complex and technical nature in applying legal statues and rules requiring expertise and specialized knowledge. Substitution : Education from an accredited college or university may be substituted for the required experience on a year-for-year basis. One (1) year of education shall consist of either 30 semester or 45 quarter units. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Business arithmetic. Business correspondence, filing, and standard office equipment operations. Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and/or hostile individuals). Modern office methods and equipment, including commonly used computer spreadsheets, word processing, and centralized financial and personnel/payroll programs, preferably ALCOLINK/HRMS. Ability to : Establish and maintain effective working relationships with the public, including co-workers. Prioritize work and coordinate several activities to meet critical deadlines. Operate common modern office machines, including calculator, computer, printer, and fax. Locate and provide basic analysis of data found in large accounting and payroll systems, such as those maintained by the Auditor Agency. Prepare periodic and special accounting and payroll reports. Identify and correct errors in a variety of mathematical computations and financial/payroll documents. Work independently when given specific instructions. Apply rules and regulations to specific cases. Communicate effectively orally and in writing. Research and correct documents for errors. Maintain accurate records. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A written test (pass/fail). The highest scoring candidates will move on to the next step in the examination process. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT AND SELECTION PLAN Deadline for Filing: 5:00:00 p.m., Friday, May 10, 2024 Review of Minimum Qualifications: by week of May 13, 2024 Written Examination: week of June 10, 2024 Civil Service Oral Examination: week of July 22, 2024 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/10/2024 5:00:00 PM
Apr 16, 2024
Full Time
Introduction THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended. Failure to submit the Application will result in disqualification. Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Applications will only be accepted online. DESCRIPTION THE AGENCY: The Alameda County Auditor-Controller Agency is a general government agency which provides direct services to County residents as well as administrative and operational support to County departments. The Agency develops and maintains the County’s accounting, payroll, audit, tax analysis, budget and grants, contract compliance, and cost plan systems and procedures. The Central Collections Department collects receivables mandated by State and federal laws and regulations. The Office of the Clerk-Recorder provides for the recording of all recordable documents and maps, collection and distribution of fees and taxes from recording documents, and maintenance of the vital statistics register. For more detailed information about the agency, visit: Alameda County Auditor-Controller's Office . THE POSITION Under general supervision and direction, in the Auditor-Controller/Clerk-Recorder Agency, to perform routine and moderately difficult and/or technical clerical work involving the exercise of some independent judgment in following instructions within established policies and procedures. Incumbents of this classification are expected to respond to inquiries from the public or other County departments and may be responsible for maintaining a variety of records and/or monitoring and compiling data from a variety of sources and are expected to do related work as required. This is the entry-level general clerical classification in this flexibly staffed series. Incumbents of this classification provide less complicated but nevertheless sensitive clerical work, usually under specific directions. Incumbents may work independently with the supervisor or lead clerk available to answer questions or manage unusual situations. Positions at this level require that incumbents have the ability to identify and correct errors in basic English usage or arithmetic. It is flexibly staffed with the higher classification of Auditor Associate II, where the incumbents perform many of the same duties, but have achieved competency and knowledge of the full range of duties at this level and may also be assigned to complete similar, but more complex duties exercising greater independent judgment and discretion. Incumbents may be assigned anywhere in the County and are expected to rotate through various units of the Auditor-Controller/Clerk-Recorder Agency as needed to accommodate employee development, staffing, and training needs of the Agency. Incumbents must demonstrate proficiency in two units or more of the Clerk-Recorder’s Office (Scanning/Indexing, Customer Service, Vitals/General Business, Marriages, Recording, Archive/Preservation, Administrative Services); Central Collections Division (Accounting, Administration Support/Public Contact Customer Service); and/or Auditor-Controller’s Office (Specialized Accounting, Workers’ Compensation/Benefits, Central Payroll, Contracts, Contract Compliance, SLEB Certification, Warrants, Claims, Tax Analysis, Management Services) prior to promotion to the next level of Auditor Associate II. An Auditor Associate I is expected to gain experience and demonstrate proficiency which qualifies them to promotion to the higher level of Auditor Associate II within one year of full-time experience. Appointment at the Auditor Associate I level will not be extended beyond one (1) year. For more detailed information about the job classification, visit: Auditor Associate I (#1527) MINIMUM QUALIFICATIONS EITHER I Experience : The equivalent of two (2) years of full-time experience in the classification of Clerk II or in an equivalent or higher level clerical classification in Alameda County classified service. OR II Experience : The equivalent of two (2) years full-time clerical experience including one (1) year full-time experience performing duties of a complex and technical nature in applying legal statues and rules requiring expertise and specialized knowledge. Substitution : Education from an accredited college or university may be substituted for the required experience on a year-for-year basis. One (1) year of education shall consist of either 30 semester or 45 quarter units. NOTE : The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS The most suitably qualified candidates will possess the following competencies: Knowledge of : Business arithmetic. Business correspondence, filing, and standard office equipment operations. Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups both on the telephone and in person and through correspondence (including stressful contact with irate and/or hostile individuals). Modern office methods and equipment, including commonly used computer spreadsheets, word processing, and centralized financial and personnel/payroll programs, preferably ALCOLINK/HRMS. Ability to : Establish and maintain effective working relationships with the public, including co-workers. Prioritize work and coordinate several activities to meet critical deadlines. Operate common modern office machines, including calculator, computer, printer, and fax. Locate and provide basic analysis of data found in large accounting and payroll systems, such as those maintained by the Auditor Agency. Prepare periodic and special accounting and payroll reports. Identify and correct errors in a variety of mathematical computations and financial/payroll documents. Work independently when given specific instructions. Apply rules and regulations to specific cases. Communicate effectively orally and in writing. Research and correct documents for errors. Maintain accurate records. EXAMINATION COMPONENTS THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS: A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. A written test (pass/fail). The highest scoring candidates will move on to the next step in the examination process. An oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises. CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION. We reserve the right to make changes to the announced examination components. Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments many be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the "What You Need to Know" section of our website, www.acgov.org/hrs . RECRUITMENT AND SELECTION PLAN Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance. The following dates are tentative and subject to change based on the needs of the Agency: TENTATIVE RECRUITMENT AND SELECTION PLAN Deadline for Filing: 5:00:00 p.m., Friday, May 10, 2024 Review of Minimum Qualifications: by week of May 13, 2024 Written Examination: week of June 10, 2024 Civil Service Oral Examination: week of July 22, 2024 WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED RECRUITMENT & SELECTION PLAN Alameda County and the Human Resource Services Department will make reasonable efforts in the examination and/or selection process to accommodate qualified individuals with disabilities and/or medical conditions in accordance/compliance with the State Fair Employment and Housing Act (FEHA), Federal Americans with Disabilities Act (ADA) Alameda County’s Reasonable Accommodation Policy and applicable statutes. To request an accommodation due to a disability/medical condition during this or other phases of the examination/selection process, please contact the assigned Human Resources Representative listed on the job announcement before the last date of filing. Alameda County requires applicants to provide supporting documentation to substantiate a request for reasonable accommodation. In order to qualify for a reasonable accommodation, applicants must have a disability/medical condition pursuant to the ADA, FEHA and applicable statutes. For more information regarding our Reasonable Accommodation procedures, please visit our website, www.acgov.org/hrs . BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. Conclusion All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @jobaps.com , @acgov.org , Noreplyalamedacountyhr@acgov.org and Noreply@jobaps.com as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this, your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the 'My applications' button on the Current Job Openings page. Please take the steps recommended above to ensure you do not miss any notices about a recruitment for which you have applied. The County of Alameda is not responsible for notices that are not read, received or accessed by any applicant for a County recruitment. NOTE: All notices are generated through an automated email notification system. Replies to the email box Noreply@jobaps.com and Noreplyalamedacountyhr@acgov.org are routed to an unmonitored mailbox. If you have questions please go to our website at www.acgov.org/hrs . You may also contact the Human Resources Analyst listed on the bulletin for the recruitment for which you have applied. Rosario Jones | Human Resources Analyst Human Resource Services, County of Alameda 510-891-5737 | Email: Rosario.Jones@acgov.org www.acgov.org/hrs Disaster Service Worker All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency. Equal Employment Opportunity Alameda County has a diverse workforce, that is representative of the communities we serve, and is proud to be an equal opportunity employer. All aspects of employment are based on merit, competence, performance and business need. Alameda County does not discriminate in employment on the basis of, race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors protected under federal, state and local law. Alameda County celebrates diversity and is committed to creating an inclusive, and welcoming workplace environment. Closing Date/Time: 5/10/2024 5:00:00 PM
Jefferson County
Lakewood, Colorado, United States
This position requires fluency in English and Spanish. Job Description Summary We are seeking a dynamic, customer-focused Patron Experience Associate at our Lakewood Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This part-time (20 hours per week) position is fully eligible for benefits. Apply By: 04/28/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 20 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
Apr 13, 2024
Part Time
This position requires fluency in English and Spanish. Job Description Summary We are seeking a dynamic, customer-focused Patron Experience Associate at our Lakewood Library to provide frontline library service to the diverse and growing residents of Jefferson County and beyond. Helping people find the information they need - whether it be what to read next, how to download an e-book or how to find a job - is what we do all day, every day. If you're passionate about providing outstanding customer service, serving your community, and are ready to contribute to the Library's success, then this may be the job for you! The Division of Public Services supports the mission and vision of the Jefferson County Public Library (JCPL) by creating the essential destination where residents can find just the service, program or material delivered in the way that fits them just right. The Patron Experience Associate provides information to patrons in person, by phone, mail and via electronic means. The Patron Experience Associate performs simple to moderately complex research activities. Advises patrons on appropriate materials. May be a generalist or specialize in services to specific market segments (Children, Teens, Adults, Seniors, Spanish Speaking and Digital Resources). This part-time (20 hours per week) position is fully eligible for benefits. Apply By: 04/28/24 Division: Library Division Management Level: Individual Contributor Scheduled Weekly Hours: 20 Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. Description: Hiring Range: $19.65 - $24.57 per hour. CUSTOMER SERVICE: Provides information, referrals and reader’s advisory assistance to patrons in person, by phone, mail and via electronic means. Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources. Refers patrons to community resources and other appropriate resources for further information as necessary. Advises patrons about on-line searching. Uses high-level customer service skills to determine patron needs. Creates a positive inviting atmosphere for all patrons. Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary. Promotes and presents programs, classes, workshops both in the Library and off site. Advises and instructs Library patrons in using equipment necessary to access Library resources. May present programming training or classes to the public, both on or off site. Provides quality programs presented in their area of specialty, including off-site locations. Conducts Library tours and community outreach. CORE LIBRARY SERVICES: Participates with others in cross-functional teams to accomplish goals and objectives. Under supervision, assists in the development and maintenance of instructional tools, databases and reader’s advisory materials. Routinely provides direct customer service. Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials. Suggests program needs. OPERATIONAL ORGANIZATION: Participates in the responsibility for the general appearance and safety of the division and Library as a whole. Assists with collection development and maintenance. Ensures access to all materials both physical and virtual. May create content for the web or social media. Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits. Keeps current on Library policies and procedures relevant to the location and/or Library as a whole. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary. Stays current on new trends and technologies. May collect, tabulate, maintain data and prepare standardized reports. OVERSIGHT: May assist in coordinating the work and schedules of ancillary staff and volunteers. May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge. Takes appropriate action for disturbances and other emergencies. Other duties and responsibilities as assigned. Preferred - Customer service experience. Education: Experience: Work Experience: Minimum one year Certifications: Languages: Category: Library Services
MASSACHUSETTS TRIAL COURT
Peabody, Massachusetts, United States
Title: Associate Court Officer Pay Grade: Associate Court Officer I Starting Pay: $ 44,034.48 Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes: This position is covered by the NAGE bargaining unit. Associate Court Officers appointed from this posting may be assigned to a variety of court locations within a reasonable geographic area in accordance with the collective bargaining agreement. Preference will be given to those who have taken and passed the 2023 Court Officer exam. ACO Priority locations: Region III - Gloucester District Court - Peabody District Court - Salem Probate Court Region V - South Boston BMC - Suffolk Superior Court - Edward W. Brooke Courthouse- Quincy Annex Position Summary: The Associate Court Officer (ACO) is a front line security officer who is primarily responsible for access control and perimeter security in the courts across Massachusetts. The Associate Court Officer protects and safeguards court grounds, buildings, employees, public, and visitors that work in and utilize state courthouses. The Associate Court Officer serves as the first line of defense for all Massachusetts Trial Court courthouses and is a member of an integrated security team. The Associate Court Officer works with fellow ACOs, court officers, and the Security Department management team to identify and address security concerns, manage medical emergencies, and maintain logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. SUPERVISION RECEIVED: Receives on-site supervision from the Chief Court Officer or other Security Department designee. Reasonable judgment is required. Duties: • Protects and safeguards Trial Court buildings, grounds, courthouse staff, and courthouse visitors; • Provides a visual security presence at court entrances/security screening stations and throughout the building; • Screens persons who wish to enter court buildings for weapons and other items of contraband; • Operates metal detectors and x-ray machines to perform the screening functions; • Patrols assigned areas, making periodic rounds and security checks of court buildings and grounds; • Prepares and submits reports on the occurrence of fires, disturbances and accidents; • Takes steps to effectively control emergency situations by summoning assistance, managing traffic in the courthouse, and participating in searches of the court premises; • Assists in building evacuations, re-entry procedures, and crowd control as appropriate; • Maintains security logs and performs equipment checks as directed; • Assists in medical emergencies; • Monitors CCTV cameras to ensure safety of the public, court employees, and prisoners; • Attends all associate court officer training programs required by the Trial Court and must successfully pass all training requirements; • Demonstrates an understanding of the Associate Court Officer Policies and Procedures Manual and other Massachusetts Trial Court policies; • Complies with all Trial Court policies, Security Department policies and procedures, and all state and federal laws; • May be assigned by the Security Department to perform associate court officer duties throughout the various Departments and Divisions of the Trial Court; • Performs other related duties as required. Job Competencies: SECURITY JOB FAMILY COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values Communicates and demonstrates the ethics and values of the Security Department and the Trial Court. • Mission Understands, upholds, and communicates the Trial Court and Security Department missions. • Applied Knowledge Understands basic security operations, with some understanding of the various court departments and divisions. • Managing Conflict Acts quickly and decisively to address antagonistic situations, using interpersonal skills and training methods to diffuse a conflict. • Continuous Learning Demonstrates a commitment to continuously improve him or herself through professional development. • Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. • Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Associate Court Officer: • A High school diploma or an equivalent; an associate degree or higher degree in criminal justice or a similar field of study is preferred; and, 2 years prior experience in security, customer service, law enforcement, corrections, loss prevention, emergency medical services, direct care social services, or military service; • An associate degree, from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation, and one year of experience in criminal justice or a related field, may be substituted for the required experience; • A bachelor’s degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation may substitute for required work experience. Closing Date/Time: 2024-07-23
Apr 13, 2024
Full Time
Title: Associate Court Officer Pay Grade: Associate Court Officer I Starting Pay: $ 44,034.48 Departmental Mission Statement: The mission of the Massachusetts Trial Court Security Department is to provide safety and security for all those who work in or come to our courthouses. The Security Department seeks to ensure a safe and secure environment in which to conduct court business while maintaining professionalism, order, and decorum in the courts. Using a comprehensive training regimen, coupled with the implementation of state-of-the-art security system technologies, the department strives to ensure public safety, access to justice, and the highest customer service in the courts of Commonwealth. The Security Department is committed to employing a high quality workforce to meet the diverse needs of those who utilize the courts. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/trial-court-security-department Notes: This position is covered by the NAGE bargaining unit. Associate Court Officers appointed from this posting may be assigned to a variety of court locations within a reasonable geographic area in accordance with the collective bargaining agreement. Preference will be given to those who have taken and passed the 2023 Court Officer exam. ACO Priority locations: Region III - Gloucester District Court - Peabody District Court - Salem Probate Court Region V - South Boston BMC - Suffolk Superior Court - Edward W. Brooke Courthouse- Quincy Annex Position Summary: The Associate Court Officer (ACO) is a front line security officer who is primarily responsible for access control and perimeter security in the courts across Massachusetts. The Associate Court Officer protects and safeguards court grounds, buildings, employees, public, and visitors that work in and utilize state courthouses. The Associate Court Officer serves as the first line of defense for all Massachusetts Trial Court courthouses and is a member of an integrated security team. The Associate Court Officer works with fellow ACOs, court officers, and the Security Department management team to identify and address security concerns, manage medical emergencies, and maintain logs and records to ensure the safety and security of all Massachusetts Trial Court facilities. SUPERVISION RECEIVED: Receives on-site supervision from the Chief Court Officer or other Security Department designee. Reasonable judgment is required. Duties: • Protects and safeguards Trial Court buildings, grounds, courthouse staff, and courthouse visitors; • Provides a visual security presence at court entrances/security screening stations and throughout the building; • Screens persons who wish to enter court buildings for weapons and other items of contraband; • Operates metal detectors and x-ray machines to perform the screening functions; • Patrols assigned areas, making periodic rounds and security checks of court buildings and grounds; • Prepares and submits reports on the occurrence of fires, disturbances and accidents; • Takes steps to effectively control emergency situations by summoning assistance, managing traffic in the courthouse, and participating in searches of the court premises; • Assists in building evacuations, re-entry procedures, and crowd control as appropriate; • Maintains security logs and performs equipment checks as directed; • Assists in medical emergencies; • Monitors CCTV cameras to ensure safety of the public, court employees, and prisoners; • Attends all associate court officer training programs required by the Trial Court and must successfully pass all training requirements; • Demonstrates an understanding of the Associate Court Officer Policies and Procedures Manual and other Massachusetts Trial Court policies; • Complies with all Trial Court policies, Security Department policies and procedures, and all state and federal laws; • May be assigned by the Security Department to perform associate court officer duties throughout the various Departments and Divisions of the Trial Court; • Performs other related duties as required. Job Competencies: SECURITY JOB FAMILY COMPETENCIES: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values Communicates and demonstrates the ethics and values of the Security Department and the Trial Court. • Mission Understands, upholds, and communicates the Trial Court and Security Department missions. • Applied Knowledge Understands basic security operations, with some understanding of the various court departments and divisions. • Managing Conflict Acts quickly and decisively to address antagonistic situations, using interpersonal skills and training methods to diffuse a conflict. • Continuous Learning Demonstrates a commitment to continuously improve him or herself through professional development. • Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. • Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Associate Court Officer: • A High school diploma or an equivalent; an associate degree or higher degree in criminal justice or a similar field of study is preferred; and, 2 years prior experience in security, customer service, law enforcement, corrections, loss prevention, emergency medical services, direct care social services, or military service; • An associate degree, from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation, and one year of experience in criminal justice or a related field, may be substituted for the required experience; • A bachelor’s degree from an accredited educational institution recognized by the U.S. Department of Education or the Council for Higher Education Accreditation may substitute for required work experience. Closing Date/Time: 2024-07-23
Minimum Qualifications Minimum Qualifications: Zero (0) to two (2) years related experience. Licenses and Certifications Required: None. Notes to Applicants The City of Austin Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. The purpose of the Temporary - Golf Pro Shop Services I position is to provide customer service and support services to the City of Austin Municipal Golf Courses. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following but are not limited to: Sells golf equipment and supplies and records sales data on appropriate forms and through use of computer equipment.. Collects payment for retail sales and rental of range balls and accurately accounts for all money received. Rents carts and collect greens and cart rental fees. Assigns tee times over the phone and in person and answer golf pro shop service related questions. Arranges merchandise on shelves or in displays. Assist with golf course tasks similar to collecting range balls, relocating golf carts, light grounds-keeping/maintenance. Other related duties may be assigned. Locations include: Jimmy Clay Golf Course (5400 Jimmy Clay Drive) Roy Kizer Golf Course (5400 Jimmy Clay Drive) Lions Municipal Golf Course (2901 Enfield Rd) Morris Williams Golf Course (3851 Manor Road) Hancock Golf Course (811 East 41st Street) Application Instructions/Job Requirements: Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application. Skills Assessments: Skills assessment(s) may be required as part of the recruitment process. Virtual Interviews: PARD may conduct virtual interviews. Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds. Work environment includes inside and outside environmental conditions, extreme temperatures, and hazards associated with equipment operation including fumes, oils, gases and mists. Tolerate loud noise associated with enthusiasm and excitement. Work outdoors in any and all types of weather and or inclement conditions; and in confined spaces at time. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Other: Application Status Communication: Please note that you will be contacted if you are selected to move forward in the hiring process. Once the department is no longer hiring for this position, you may receive a notification informing you the position is closed and the hiring process is concluded. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Tobacco and Vape-Free Workplace: PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $20.80 per hour Hours Work Location/Schedule: Variable Part-time work schedules, up to 20 hours per week. Days and hours will vary based on business need. Occasional evenings, weekends, & holidays may be required. May be required to work during special events outside the normal hours for programming needs. May be required to work during city emergencies such as extreme weather events. Job Close Date 05/06/2024 Type of Posting External Department Parks and Recreation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Technical Location Various City of Austin Golf Courses Preferred Qualifications Preferred Experience: Experience working at a golf course/pro shop, including cash handling. Experience providing customer service to the general public, including greeting and directing visitors, and handling customer complaints. Preferred Knowledge: Knowledge of golf course rules and rules of play. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to Americans with Disabilities Act, may include the following. Other related duties may be assigned. Sells golf equipment and supplies. Collects payment for retail sales and rental of range balls. Accurately accounts for all money received. Rents carts and collect greens and cart rental fees. Assigns tee times over the phone and in person. Answers golf shop service related questions. Arranges merchandise on shelves or in displays. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of golf courses and golf shop products. Knowledge of City practices, polices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Ability to make change and operate cash register and computer. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * To be considered for this position, you must have at least zero (0) to two (2) years of related experience. Do you meet these requirements? Yes No * Do you have experience in cash handling and in working a cash register? Yes No * Describe your experience working in a golf pro-shop and/or similar setting? (Open Ended Question) * Which statement best describes your computer skills? I am comfortable with electronic mail, web browsing, and word-processing. I can get by if there is not too much typing or special software. I have no computer skills * Are you able to work varying hours, weekends and holidays as required by this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * We are recruiting for several positions at different golf courses. Please indicate your location preference in the response. You can select multiple locations. Location and assignments will be determined during the hiring process and is at the discretion of the hiring manager. Golf Course List: 1) Morris Williams Golf Course 2) Jimmy Clay Golf Course 3) Roy Kizer Golf Course 4) Lions Golf Course 5) Hancock Golf Course 6) No Preference. (Open Ended Question) * Please note that you will be contacted if you are selected to move forward in the hiring process. Once the department is no longer hiring for this position, you may receive a notification informing you the position is closed and the hiring process is concluded. Yes. I acknowledge and understand the statement above. Optional & Required Documents Required Documents Optional Documents
Mar 21, 2024
Part Time
Minimum Qualifications Minimum Qualifications: Zero (0) to two (2) years related experience. Licenses and Certifications Required: None. Notes to Applicants The City of Austin Parks and Recreation Department ( PARD ) provides, protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community. Working with the City of Austin provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. The purpose of the Temporary - Golf Pro Shop Services I position is to provide customer service and support services to the City of Austin Municipal Golf Courses. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following but are not limited to: Sells golf equipment and supplies and records sales data on appropriate forms and through use of computer equipment.. Collects payment for retail sales and rental of range balls and accurately accounts for all money received. Rents carts and collect greens and cart rental fees. Assigns tee times over the phone and in person and answer golf pro shop service related questions. Arranges merchandise on shelves or in displays. Assist with golf course tasks similar to collecting range balls, relocating golf carts, light grounds-keeping/maintenance. Other related duties may be assigned. Locations include: Jimmy Clay Golf Course (5400 Jimmy Clay Drive) Roy Kizer Golf Course (5400 Jimmy Clay Drive) Lions Municipal Golf Course (2901 Enfield Rd) Morris Williams Golf Course (3851 Manor Road) Hancock Golf Course (811 East 41st Street) Application Instructions/Job Requirements: Application: A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted and a resume alone will not be accepted in lieu of a complete online application. Skills Assessments: Skills assessment(s) may be required as part of the recruitment process. Virtual Interviews: PARD may conduct virtual interviews. Military/Veteran: An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview. Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to thirty-five (35) pounds. Work environment includes inside and outside environmental conditions, extreme temperatures, and hazards associated with equipment operation including fumes, oils, gases and mists. Tolerate loud noise associated with enthusiasm and excitement. Work outdoors in any and all types of weather and or inclement conditions; and in confined spaces at time. Must be physically and mentally able to communicate, respond and work with participant’s needs and safety issues. Other: Application Status Communication: Please note that you will be contacted if you are selected to move forward in the hiring process. Once the department is no longer hiring for this position, you may receive a notification informing you the position is closed and the hiring process is concluded. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Tobacco and Vape-Free Workplace: PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises. Pay Range $20.80 per hour Hours Work Location/Schedule: Variable Part-time work schedules, up to 20 hours per week. Days and hours will vary based on business need. Occasional evenings, weekends, & holidays may be required. May be required to work during special events outside the normal hours for programming needs. May be required to work during city emergencies such as extreme weather events. Job Close Date 05/06/2024 Type of Posting External Department Parks and Recreation Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Technical Location Various City of Austin Golf Courses Preferred Qualifications Preferred Experience: Experience working at a golf course/pro shop, including cash handling. Experience providing customer service to the general public, including greeting and directing visitors, and handling customer complaints. Preferred Knowledge: Knowledge of golf course rules and rules of play. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to Americans with Disabilities Act, may include the following. Other related duties may be assigned. Sells golf equipment and supplies. Collects payment for retail sales and rental of range balls. Accurately accounts for all money received. Rents carts and collect greens and cart rental fees. Assigns tee times over the phone and in person. Answers golf shop service related questions. Arranges merchandise on shelves or in displays. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of golf courses and golf shop products. Knowledge of City practices, polices and procedures. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Ability to make change and operate cash register and computer. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain good working relationships with other city employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * To be considered for this position, you must have at least zero (0) to two (2) years of related experience. Do you meet these requirements? Yes No * Do you have experience in cash handling and in working a cash register? Yes No * Describe your experience working in a golf pro-shop and/or similar setting? (Open Ended Question) * Which statement best describes your computer skills? I am comfortable with electronic mail, web browsing, and word-processing. I can get by if there is not too much typing or special software. I have no computer skills * Are you able to work varying hours, weekends and holidays as required by this position? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * We are recruiting for several positions at different golf courses. Please indicate your location preference in the response. You can select multiple locations. Location and assignments will be determined during the hiring process and is at the discretion of the hiring manager. Golf Course List: 1) Morris Williams Golf Course 2) Jimmy Clay Golf Course 3) Roy Kizer Golf Course 4) Lions Golf Course 5) Hancock Golf Course 6) No Preference. (Open Ended Question) * Please note that you will be contacted if you are selected to move forward in the hiring process. Once the department is no longer hiring for this position, you may receive a notification informing you the position is closed and the hiring process is concluded. Yes. I acknowledge and understand the statement above. Optional & Required Documents Required Documents Optional Documents
City of Santa Clara, CA
Santa Clara, California, United States
Description This recruitment is open until filled. Applications will be reviewed on a bi-weekly basis. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The Position This announcement is for two (2) positions as described below: Department of Public Works The City of Santa Clara's Department of Public Works seeks a results-oriented and innovative engineer to serve out the Department's mission to provide the highest quality public works services to the residents of Santa Clara, the development community, and our customers in a responsible and efficient manner. The Department has focus areas that include Engineering Services and Operations and Maintenance. Engineering Services is comprised of five divisions: Administration, Traffic, Design, Land and Property Development, and Field Services. Operations and Maintenance include public roadways, parkways and boulevards, City trees, street sweeping, environmental programs, storm drain systems, fleet, solid and mixed waste/recyclables, and City facilities. For more information about the Department of Public Works please visit the department website . The Traffic Engineering Division provides traffic engineering (technical support for the design and construction of both City and private development projects), traffic impact analysis reviews for private development projects and transportation projects, bicycle and pedestrian improvement planning, grant administration, and traffic signal maintenance and operation services for the City. The division receives and investigates resident/business inquiries related to street parking, traffic calming, intersection control (i.e signals, beacons, and crosswalks), and bicycling and pedestrian travel on public streets. The investigations may involve interaction with the residents, field review, traffic data collection, and evaluation of collected information with established city policies to prepare engineering recommendations for possible improvements. The division also focuses on multi-modal planning and implementation specifically related to the goals and projects included with the City’s Bicycle Plan, Pedestrian Masterplan, and the City’s Complete Streets policy. Finally, this division coordinates with other agencies such as the Valley Transportation Authority, County of Santa Clara Roads and Airports, Caltrans, and the cities of San Jose, Cupertino, and Sunnyvale related to projects, programs, and grant opportunities. Experience in customer service, traffic design and construction, transportation planning, and project management and delivery is essential to success in this position. Under direct supervision, the Associate Engineer (Civil) performs field and office work, reviews and approves designs for traffic control, traffic improvement, and private development related public improvements, administers grants, provides technical assistance in the implementation of transportation plans and programs (i.e. Bicycle Master Plan, Pedestrian Master Plan, Complete Streets Policy), supports the City’s Bicycle and Pedestrian Advisory Committee, and will work with the public and consultants on various projects and transportation related inquiries. [CM1] Water & Sewer Utilities Department Santa Clara Water & Sewer Utilities' mission is to provide customers a dependable supply of safe, potable water, environmentally-sound wastewater collection, treatment, and disposal. Furthermore, recycled water is offered for approved uses including irrigation and industrial processes, where available. Programs and services are designed and implemented with economic and environmental benefits in mind. The City of Santa Clara's Water & Sewer Utilities Department seeks an engineer with excellent project management skills; strong oral and written communication skills; a proven record of preparing and administering consultant contracts and agreements; experience preparing construction documents; experience designing, managing, maintaining and/or operating water, recycled water and sanitary sewer utilities; experience reviewing land development projects; experience working in a team environment on major construction projects, including working collaboratively with contractors, technicians, field staff, outside agency staff, and the general public. For more information about the Water & Sewer Utilities Department, please visit the department website . Under direct supervision, the Associate Engineer (Civil) performs high-level, fast paced engineering work relating to the permitting, design and construction of water, recycled water, and sewer projects within the City. In addition, the Associate Engineer prepares construction documents such as improvement plans, specifications, estimates and schedules for water and sewer projects. As well as procures consultant and construction contracts for the design and construction of water and sewer projects including the preparation of requests for proposals (RFP), administration of the bidding and awarding process, preparation of Council agenda items, and administration of the consultant and construction contracts. This incumbent will review new developments and proposed public and/or commercial utilities improvement projects for compliance with City, County, State and Federal government regulations and standards. The Associate Engineer is expected to plan, organize, and prioritize a diverse workload of projects and tasks including technical and administrative tasks, and exercise independent judgment and decision making in resolving problems. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Duties include, but are not limited to the following: Under direct supervision: • Conduct studies and analyses of engineering projects or problems, including public works planning activities, public works maintenance programs, traffic and transportation engineering, and other public projects • Prepare plans, specifications and cost estimates for storm drain and sanitary sewer systems, urban roadways, bridges, traffic and transportation systems, public building and other public projects • Compile engineering data and make calculations • Perform calculations and prepare estimates of time and material costs • Perform drafting involved in the preparation of maps, drawings, plans, easement and right-of-way documents, and other related matters • Tabulate field data, design routine civil engineering projects and structures • Write land descriptions, prepare contracts, agreements and other documents • Write reports, minutes, conditions of approval and actively participate in the City's staff committees on review of projects and subdivisions • Run surveying equipment, perform general survey work, or inspect and/or administer public works construction projects • Answer questions, write replies, review permit requests, determine and collect development fees, review and comment on developer public improvement plans, subdivision maps, and easement/right of way documents as generated by general public, contractors, developers, engineers and other public agencies • Issue Encroachment Permits (EP) and determine and collect fees • Assist with the department's annual and five-year capital improvement budgets and the operating budget • Manage the operation of City traffic signals and transportation systems • Coordinate engineering activities with other City departments and other public agencies • Provide technical information to other City departments and to the general public • Write, review and edit City Council agenda reports and engineering reports • May prepare and coordinate project construction schedules • May prepare and/or revise design construction standard documents • Provide construction management, construction contract administration, and consultant contract administration for public works projects • Train and supervise professional and paraprofessional engineering staff • Represent the Public Works Department in community, other public agency and professional meetings • Perform other related duties as assigned. Minimum Qualifications Minimum Qualifications • A Bachelor's Degree in Civil Engineering from a college or university that is accredited by the Accreditation Board of Engineering and Technology (ABET) • Two (2) years of experience in civil engineering office and field work. Possible Substitutions: • A Master's Degree in any branch of Civil Engineering from an ABET accredited college or University may be substituted for one (1) year of experience LICENSES & CERTIFICATION • Possession of a valid California Class C driver's license is required at time of appointment and for duration of employment • Possession of a State of California Engineer in Training (E.I.T.) Certificate or Registration as a Civil Engineer in the State of California is required at time of appointment and for duration of employment • Registration as a Civil Engineer in the State of California is desirable • Other licenses and certificates directly related to the Civil Engineering field (e.g. Geotechnical Engineer, Traffic Engineer, Structural Engineer, Land Surveyor, Qualified Storm Water Pollution Prevention Plan Developer (QSD), Qualified Storm Water Pollution Prevention Plan Practitioner (QSP))is desirable • Current city employees appointed to Associate Engineer (Civil) prior to September 1, 2015 are waived of the required State of California Engineer in Training (E.I.T.) Certificate or Registration as a Civil Engineer in the State of California OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • May be required to work shifts, weekends, and odd and unusual hours in the performance of duties and emergency situations. CONFLICT OF INTEREST Incumbents assigned to the Field Services position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. Knowledge, Skills, and Abilities Knowledge of: • Principles, practices, methods and techniques of civil engineering as applied to the planning, design, construction, repair, maintenance and operation of urban roadways, storm drain and sanitary sewer systems, bridges, traffic and transportation systems including, but not limited to land surveying, grading and drainage, hydraulics of open channel and pipe flow, highway engineering, traffic and transportation engineering, economic analysis, project scheduling, construction testing and inspection, strengths properties and uses of material for public works projects, soil investigation, structural analysis, drafting, report writing, mapping, and project technical specification writing • Federal, State and local laws, codes, ordinances, regulations, and policies pertaining to public works projects and transportation infrastructure operation • Approved construction and field safety standards, practices, and procedures related to public works projects • Hydrology and hydraulics as they relate to civil engineering • Transportation planning and traffic signal operation • Project and construction management • Consultant and construction contract administration • Means, methods, materials and equipment used in construction of public works projects • Project cost estimating and project plan preparation • Principles of supervision and training • Computer applications (e.g., Microsoft Office Suite, project management software, scheduling tools, computer-aided drafting and design (CADD) with civil engineering modules and geographic information system (GIS)) • Environmental and safety practices, procedures and standards Ability to: • Follow oral and written directions; • Prepare, review, interpret and evaluate plans, specifications, cost estimates, project schedules, proposals, land surveys and engineering reports for public works projects • Read, interpret and apply laws, codes, ordinances, regulations, and policies governing public works projects and transportation infrastructure operation • Maintain records, logs and databases • Prepare comprehensive engineering and administrative staff reports • Perform quantity take-off work from construction plans • Compile and analyze data, prepare reports and make recommendations • Make accurate mathematical calculations and engineering computations and drawings • Effectively communicate both orally and in writing • Prepare and make public presentations • Write clear, concise reports, using correct composition, English grammar and spelling • Comprehend, carry out and issue oral and written technical instructions • Supervise and train other professional or paraprofessional engineering personnel • Analyze facts and to exercise independent judgment • Grasp new ideas and concepts • Understand and use administrative and engineering computer applications and software (e.g., project management software, Access, Excel, PowerPoint, Outlook and Word, computer-aided design and drafting (CADD) with civil engineering modules, and GIS) • Use drafting and survey instruments, and other engineering aids • Operate personal computer, plotter, and other standard office equipment • Interact, establish, and maintain effective working relationships with those contacted in the course of work including the public, other agencies and coworkers • Work in a team based environment to resolve problems, achieve common goals, and successfully deliver projects • Deal tactfully and courteously with others • Focus on the important matters, effectively handle multiple priorities, organize workload and meet deadlines • Make sound decisions in a manner consistent with the essential job functions; and • Bend, stoop, reach, carry, crawl, climb and lift as necessary to perform assigned duties Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This recruitment is open until filled. Applications will be reviewed on a bi-weekly basis. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #4 Professional Engineers This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #4 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hoursin the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $166.00 a month toward the 457(b) plan for employees in classifications not in SVP. The City contributes $330.00 a month toward the 457(b) plan for employees in classifications in SVP. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out thefollowing calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hours 16 hours of PCTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year and an additional 32 hours of floating holiday for calendar year 2024 Personal Safety Equipment Reimbursement: Reimbursement up to $200/calendar year toward the purchase or repair of specified protective personal safety equipment (per MOU) Professional Registration: The City will pay cost of Professional Engineer registration fee. Employees eligible for $3,600 per year in premium pay for attaining and continued maintenance and possession of Professional Engineering Certification Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee, subject to the conditions of the employee’s job assignment, may propose an alternate work schedule as described in City Manager’s Directive #71. Proposal must be made to the Department Head through the immediate supervisor Resident Status: Engineers will be permitted to pay the “resident” rate rather than the non-resident rate for City programs andactivities so long as the employee’s sign-up or participation will not interfere with a resident’s access to or ability to participate in the applicable program or activity
Mar 08, 2024
Full Time
Description This recruitment is open until filled. Applications will be reviewed on a bi-weekly basis. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The Position This announcement is for two (2) positions as described below: Department of Public Works The City of Santa Clara's Department of Public Works seeks a results-oriented and innovative engineer to serve out the Department's mission to provide the highest quality public works services to the residents of Santa Clara, the development community, and our customers in a responsible and efficient manner. The Department has focus areas that include Engineering Services and Operations and Maintenance. Engineering Services is comprised of five divisions: Administration, Traffic, Design, Land and Property Development, and Field Services. Operations and Maintenance include public roadways, parkways and boulevards, City trees, street sweeping, environmental programs, storm drain systems, fleet, solid and mixed waste/recyclables, and City facilities. For more information about the Department of Public Works please visit the department website . The Traffic Engineering Division provides traffic engineering (technical support for the design and construction of both City and private development projects), traffic impact analysis reviews for private development projects and transportation projects, bicycle and pedestrian improvement planning, grant administration, and traffic signal maintenance and operation services for the City. The division receives and investigates resident/business inquiries related to street parking, traffic calming, intersection control (i.e signals, beacons, and crosswalks), and bicycling and pedestrian travel on public streets. The investigations may involve interaction with the residents, field review, traffic data collection, and evaluation of collected information with established city policies to prepare engineering recommendations for possible improvements. The division also focuses on multi-modal planning and implementation specifically related to the goals and projects included with the City’s Bicycle Plan, Pedestrian Masterplan, and the City’s Complete Streets policy. Finally, this division coordinates with other agencies such as the Valley Transportation Authority, County of Santa Clara Roads and Airports, Caltrans, and the cities of San Jose, Cupertino, and Sunnyvale related to projects, programs, and grant opportunities. Experience in customer service, traffic design and construction, transportation planning, and project management and delivery is essential to success in this position. Under direct supervision, the Associate Engineer (Civil) performs field and office work, reviews and approves designs for traffic control, traffic improvement, and private development related public improvements, administers grants, provides technical assistance in the implementation of transportation plans and programs (i.e. Bicycle Master Plan, Pedestrian Master Plan, Complete Streets Policy), supports the City’s Bicycle and Pedestrian Advisory Committee, and will work with the public and consultants on various projects and transportation related inquiries. [CM1] Water & Sewer Utilities Department Santa Clara Water & Sewer Utilities' mission is to provide customers a dependable supply of safe, potable water, environmentally-sound wastewater collection, treatment, and disposal. Furthermore, recycled water is offered for approved uses including irrigation and industrial processes, where available. Programs and services are designed and implemented with economic and environmental benefits in mind. The City of Santa Clara's Water & Sewer Utilities Department seeks an engineer with excellent project management skills; strong oral and written communication skills; a proven record of preparing and administering consultant contracts and agreements; experience preparing construction documents; experience designing, managing, maintaining and/or operating water, recycled water and sanitary sewer utilities; experience reviewing land development projects; experience working in a team environment on major construction projects, including working collaboratively with contractors, technicians, field staff, outside agency staff, and the general public. For more information about the Water & Sewer Utilities Department, please visit the department website . Under direct supervision, the Associate Engineer (Civil) performs high-level, fast paced engineering work relating to the permitting, design and construction of water, recycled water, and sewer projects within the City. In addition, the Associate Engineer prepares construction documents such as improvement plans, specifications, estimates and schedules for water and sewer projects. As well as procures consultant and construction contracts for the design and construction of water and sewer projects including the preparation of requests for proposals (RFP), administration of the bidding and awarding process, preparation of Council agenda items, and administration of the consultant and construction contracts. This incumbent will review new developments and proposed public and/or commercial utilities improvement projects for compliance with City, County, State and Federal government regulations and standards. The Associate Engineer is expected to plan, organize, and prioritize a diverse workload of projects and tasks including technical and administrative tasks, and exercise independent judgment and decision making in resolving problems. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties Duties include, but are not limited to the following: Under direct supervision: • Conduct studies and analyses of engineering projects or problems, including public works planning activities, public works maintenance programs, traffic and transportation engineering, and other public projects • Prepare plans, specifications and cost estimates for storm drain and sanitary sewer systems, urban roadways, bridges, traffic and transportation systems, public building and other public projects • Compile engineering data and make calculations • Perform calculations and prepare estimates of time and material costs • Perform drafting involved in the preparation of maps, drawings, plans, easement and right-of-way documents, and other related matters • Tabulate field data, design routine civil engineering projects and structures • Write land descriptions, prepare contracts, agreements and other documents • Write reports, minutes, conditions of approval and actively participate in the City's staff committees on review of projects and subdivisions • Run surveying equipment, perform general survey work, or inspect and/or administer public works construction projects • Answer questions, write replies, review permit requests, determine and collect development fees, review and comment on developer public improvement plans, subdivision maps, and easement/right of way documents as generated by general public, contractors, developers, engineers and other public agencies • Issue Encroachment Permits (EP) and determine and collect fees • Assist with the department's annual and five-year capital improvement budgets and the operating budget • Manage the operation of City traffic signals and transportation systems • Coordinate engineering activities with other City departments and other public agencies • Provide technical information to other City departments and to the general public • Write, review and edit City Council agenda reports and engineering reports • May prepare and coordinate project construction schedules • May prepare and/or revise design construction standard documents • Provide construction management, construction contract administration, and consultant contract administration for public works projects • Train and supervise professional and paraprofessional engineering staff • Represent the Public Works Department in community, other public agency and professional meetings • Perform other related duties as assigned. Minimum Qualifications Minimum Qualifications • A Bachelor's Degree in Civil Engineering from a college or university that is accredited by the Accreditation Board of Engineering and Technology (ABET) • Two (2) years of experience in civil engineering office and field work. Possible Substitutions: • A Master's Degree in any branch of Civil Engineering from an ABET accredited college or University may be substituted for one (1) year of experience LICENSES & CERTIFICATION • Possession of a valid California Class C driver's license is required at time of appointment and for duration of employment • Possession of a State of California Engineer in Training (E.I.T.) Certificate or Registration as a Civil Engineer in the State of California is required at time of appointment and for duration of employment • Registration as a Civil Engineer in the State of California is desirable • Other licenses and certificates directly related to the Civil Engineering field (e.g. Geotechnical Engineer, Traffic Engineer, Structural Engineer, Land Surveyor, Qualified Storm Water Pollution Prevention Plan Developer (QSD), Qualified Storm Water Pollution Prevention Plan Practitioner (QSP))is desirable • Current city employees appointed to Associate Engineer (Civil) prior to September 1, 2015 are waived of the required State of California Engineer in Training (E.I.T.) Certificate or Registration as a Civil Engineer in the State of California OTHER REQUIREMENTS • Must be able to perform all of the essential functions of the job assignment. • May be required to work shifts, weekends, and odd and unusual hours in the performance of duties and emergency situations. CONFLICT OF INTEREST Incumbents assigned to the Field Services position are required to file a Conflict of Interest statement upon assuming office, annually, and upon leaving office, in accordance with City Manager Directive 100. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. Knowledge, Skills, and Abilities Knowledge of: • Principles, practices, methods and techniques of civil engineering as applied to the planning, design, construction, repair, maintenance and operation of urban roadways, storm drain and sanitary sewer systems, bridges, traffic and transportation systems including, but not limited to land surveying, grading and drainage, hydraulics of open channel and pipe flow, highway engineering, traffic and transportation engineering, economic analysis, project scheduling, construction testing and inspection, strengths properties and uses of material for public works projects, soil investigation, structural analysis, drafting, report writing, mapping, and project technical specification writing • Federal, State and local laws, codes, ordinances, regulations, and policies pertaining to public works projects and transportation infrastructure operation • Approved construction and field safety standards, practices, and procedures related to public works projects • Hydrology and hydraulics as they relate to civil engineering • Transportation planning and traffic signal operation • Project and construction management • Consultant and construction contract administration • Means, methods, materials and equipment used in construction of public works projects • Project cost estimating and project plan preparation • Principles of supervision and training • Computer applications (e.g., Microsoft Office Suite, project management software, scheduling tools, computer-aided drafting and design (CADD) with civil engineering modules and geographic information system (GIS)) • Environmental and safety practices, procedures and standards Ability to: • Follow oral and written directions; • Prepare, review, interpret and evaluate plans, specifications, cost estimates, project schedules, proposals, land surveys and engineering reports for public works projects • Read, interpret and apply laws, codes, ordinances, regulations, and policies governing public works projects and transportation infrastructure operation • Maintain records, logs and databases • Prepare comprehensive engineering and administrative staff reports • Perform quantity take-off work from construction plans • Compile and analyze data, prepare reports and make recommendations • Make accurate mathematical calculations and engineering computations and drawings • Effectively communicate both orally and in writing • Prepare and make public presentations • Write clear, concise reports, using correct composition, English grammar and spelling • Comprehend, carry out and issue oral and written technical instructions • Supervise and train other professional or paraprofessional engineering personnel • Analyze facts and to exercise independent judgment • Grasp new ideas and concepts • Understand and use administrative and engineering computer applications and software (e.g., project management software, Access, Excel, PowerPoint, Outlook and Word, computer-aided design and drafting (CADD) with civil engineering modules, and GIS) • Use drafting and survey instruments, and other engineering aids • Operate personal computer, plotter, and other standard office equipment • Interact, establish, and maintain effective working relationships with those contacted in the course of work including the public, other agencies and coworkers • Work in a team based environment to resolve problems, achieve common goals, and successfully deliver projects • Deal tactfully and courteously with others • Focus on the important matters, effectively handle multiple priorities, organize workload and meet deadlines • Make sound decisions in a manner consistent with the essential job functions; and • Bend, stoop, reach, carry, crawl, climb and lift as necessary to perform assigned duties Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This recruitment is open until filled. Applications will be reviewed on a bi-weekly basis. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #4 Professional Engineers This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #4 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hoursin the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $166.00 a month toward the 457(b) plan for employees in classifications not in SVP. The City contributes $330.00 a month toward the 457(b) plan for employees in classifications in SVP. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 - 4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out thefollowing calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 32 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours up to a maximum of 240 hours 16 hours of PCTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year and an additional 32 hours of floating holiday for calendar year 2024 Personal Safety Equipment Reimbursement: Reimbursement up to $200/calendar year toward the purchase or repair of specified protective personal safety equipment (per MOU) Professional Registration: The City will pay cost of Professional Engineer registration fee. Employees eligible for $3,600 per year in premium pay for attaining and continued maintenance and possession of Professional Engineering Certification Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to$416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Alternate Work Schedule: An employee, subject to the conditions of the employee’s job assignment, may propose an alternate work schedule as described in City Manager’s Directive #71. Proposal must be made to the Department Head through the immediate supervisor Resident Status: Engineers will be permitted to pay the “resident” rate rather than the non-resident rate for City programs andactivities so long as the employee’s sign-up or participation will not interfere with a resident’s access to or ability to participate in the applicable program or activity
City of Los Angeles
City Of Los Angeles, California, United States
DUTIES SALARY $18.19 per hour to $26.59 per hour NOTE : Employment as an Associate Community Officer is limited to a maximum of five years, during which time employees are required to promote to other City classes. However, it is expected that incumbents in this class will need no longer than 30 months to transition to another class. Appointments will be made to temporary training positions in accordance with Section 5.30 of the Rules of the Board of Civil Service Commissioners for a maximum duration of five years. New appointees who do not successfully complete the temporary training period will be terminated from the class. DUTIES In preparation for a career in law enforcement, an Associate Community Officer is a civilian employee of the Police Department who performs a variety of law enforcement support duties under general supervision and performs related work as required. During the performance of job duties, Associate Community Officers may be rotated to varying assignments. It is expected that Associate Community Officers will be prepared to join the Police Department as Police Officers after time in this class. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) REQUIREMENTS/MINIMUM QUALIFICATIONS Legally authorized to work in the United States under federal law; and Current enrollment in or graduation from the Police Orientation and Preparation Program (POPP) and a digital invitation from the LAPD Personnel Division; or Graduation from a Police Academy Magnet School Program (PAMS) within the last two years and a digital invitation from the LAPD Personnel Division; or Current participation in the LAPD Cadet Program and a digital invitation from the LAPD Personnel Division; or Current enrollment in a College/University and a digital invitation from the LAPD Personnel Division; or Six months of experience as a volunteer or intern with the LAPD and a digital invitation from LAPD Personnel Division; or Current participation in a Community Based Organization (public or private nonprofit organization providing services to underserved communities with the Los Angeles area) and a digital invitation from the LAPD Personnel Division. PROCESS NOTES Applicants must submit a copy of the digital invitation from the LAPD Personnel Section at the time of filing. The copy of the digital invitation recommendation must be attached to the on-line application BEFORE the application is submitted. If the digital invitation is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted it. Applicants who fail to submit the digital invitation at the time of filing by attaching it to the on-line application will not be considered further in this examination.In addition to the regular City application form, each applicant is required to submit the Associate Community Officer Job Preview Questionnaire at the time of filing. The Associate Community Officer Job Preview Questionnaire is located within the Supplemental Questions Section of the City application. Applicants who fail to complete the Job Preview Questionnaire will not be considered further in this examination and their applications will not be processed.For applicants filing under Minimum Requirement #3 or #5 above, co-enrollment in college or university on at least a part-time basis is desired.Please note that desired education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf .Upon completion of six months of duty, or when you reach the age of 20, Associate Community Officers will be required to apply for Police Officer with the City of Los Angeles. WHERE TO APPLY & APPLICATION DEADLINE WHERE TO APPLY Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity for Open Competitive Examinations. APPLICATION DEADLINE This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS SELECTION PROCESS Examination Weight: Multiple-Choice Test . . . Qualifying Physical Fitness Qualifier . . . Advisory Interview . . . 100% Multiple-Choice Test: The multiple-choice test will evaluate factors including spelling, reading comprehension, vocabulary, and clarity. Your passing score does not expire. If you fail the multiple-choice test then you can reapply after 60 days have passed from your most recent test session. Physical Fitness Qualifier (PFQ): In order to better prepare for the exam and the physical demands of a career in law enforcement, candidates will be required to complete the Physical Fitness Qualifier (PFQ) prior to the interview. The PFQ consists of four events; maximum sit-ups in one minute, a 300 meter sprint, maximum push-ups in one minute, and a 1.5 mile run. The score on the PFQ is advisory and may be reviewed by the interview panel. Interview : The examination score will be based entirely on the interview. In the interview, the following competencies may be evaluated: Learning Ability, Conscientiousness, Results Orientation, Customer Service, Emotional Maturity, Tolerance, Credibility, ability to Follow Oral Directions; and other necessary skills, knowledge and abilities. APPOINTMENT IS SUBJECT TO : Passing a thorough and comprehensive Background Investigation, AND Completion of a thorough medical examination , AND Based on City Policy, before being hired, candidates may be required to undergo a DRUG and ALCOHOL screening test. NOTES : This examination is based on a validation study and as provided by the Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate review.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the disability Accommodation Form within 14 calendar days of the submittal of the City Application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.Some positions may require a valid California driver’s license.A final average score of 70% is required to be placed on the eligible list.You may take the Associate Community Officer multiple-choice test only once within 60 days. If you have taken the Associate Community Officer multiple-choice test during an open filing period in the Personnel Department within the last 60 days, you may not file for this examination at this time.Your name may be removed from the open competitive list after 6 months.Candidates who believe that they satisfy the minimum requirements listed above and would like additional information about how to obtain a digital invitation should call (213) 473-3450.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . DISCLOSURE: This is an exempt, at-will position. The individual appointed to this position will not accrue any civil service tenure, contractual employment rights, or due process rights. The incumbent may be removed, without any finding of cause, by the hiring authority. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), and Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: Continuous
Mar 07, 2024
DUTIES SALARY $18.19 per hour to $26.59 per hour NOTE : Employment as an Associate Community Officer is limited to a maximum of five years, during which time employees are required to promote to other City classes. However, it is expected that incumbents in this class will need no longer than 30 months to transition to another class. Appointments will be made to temporary training positions in accordance with Section 5.30 of the Rules of the Board of Civil Service Commissioners for a maximum duration of five years. New appointees who do not successfully complete the temporary training period will be terminated from the class. DUTIES In preparation for a career in law enforcement, an Associate Community Officer is a civilian employee of the Police Department who performs a variety of law enforcement support duties under general supervision and performs related work as required. During the performance of job duties, Associate Community Officers may be rotated to varying assignments. It is expected that Associate Community Officers will be prepared to join the Police Department as Police Officers after time in this class. REQUIREMENT(S)/MINIMUM QUALIFICATION(S) REQUIREMENTS/MINIMUM QUALIFICATIONS Legally authorized to work in the United States under federal law; and Current enrollment in or graduation from the Police Orientation and Preparation Program (POPP) and a digital invitation from the LAPD Personnel Division; or Graduation from a Police Academy Magnet School Program (PAMS) within the last two years and a digital invitation from the LAPD Personnel Division; or Current participation in the LAPD Cadet Program and a digital invitation from the LAPD Personnel Division; or Current enrollment in a College/University and a digital invitation from the LAPD Personnel Division; or Six months of experience as a volunteer or intern with the LAPD and a digital invitation from LAPD Personnel Division; or Current participation in a Community Based Organization (public or private nonprofit organization providing services to underserved communities with the Los Angeles area) and a digital invitation from the LAPD Personnel Division. PROCESS NOTES Applicants must submit a copy of the digital invitation from the LAPD Personnel Section at the time of filing. The copy of the digital invitation recommendation must be attached to the on-line application BEFORE the application is submitted. If the digital invitation is attached AFTER the on-line application has been submitted, it will not be available to the City and applicants WILL NOT be credited with having submitted it. Applicants who fail to submit the digital invitation at the time of filing by attaching it to the on-line application will not be considered further in this examination.In addition to the regular City application form, each applicant is required to submit the Associate Community Officer Job Preview Questionnaire at the time of filing. The Associate Community Officer Job Preview Questionnaire is located within the Supplemental Questions Section of the City application. Applicants who fail to complete the Job Preview Questionnaire will not be considered further in this examination and their applications will not be processed.For applicants filing under Minimum Requirement #3 or #5 above, co-enrollment in college or university on at least a part-time basis is desired.Please note that desired education must be from a college or university accredited by a City of Los Angeles recognized agency. A list of approved accrediting agencies can be found at http://per.lacity.org/Accredited%20Institutions%2008-21-08.pdf .Upon completion of six months of duty, or when you reach the age of 20, Associate Community Officers will be required to apply for Police Officer with the City of Los Angeles. WHERE TO APPLY & APPLICATION DEADLINE WHERE TO APPLY Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity for Open Competitive Examinations. APPLICATION DEADLINE This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day. In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process. SELECTION PROCESS SELECTION PROCESS Examination Weight: Multiple-Choice Test . . . Qualifying Physical Fitness Qualifier . . . Advisory Interview . . . 100% Multiple-Choice Test: The multiple-choice test will evaluate factors including spelling, reading comprehension, vocabulary, and clarity. Your passing score does not expire. If you fail the multiple-choice test then you can reapply after 60 days have passed from your most recent test session. Physical Fitness Qualifier (PFQ): In order to better prepare for the exam and the physical demands of a career in law enforcement, candidates will be required to complete the Physical Fitness Qualifier (PFQ) prior to the interview. The PFQ consists of four events; maximum sit-ups in one minute, a 300 meter sprint, maximum push-ups in one minute, and a 1.5 mile run. The score on the PFQ is advisory and may be reviewed by the interview panel. Interview : The examination score will be based entirely on the interview. In the interview, the following competencies may be evaluated: Learning Ability, Conscientiousness, Results Orientation, Customer Service, Emotional Maturity, Tolerance, Credibility, ability to Follow Oral Directions; and other necessary skills, knowledge and abilities. APPOINTMENT IS SUBJECT TO : Passing a thorough and comprehensive Background Investigation, AND Completion of a thorough medical examination , AND Based on City Policy, before being hired, candidates may be required to undergo a DRUG and ALCOHOL screening test. NOTES : This examination is based on a validation study and as provided by the Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate review.As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the disability Accommodation Form within 14 calendar days of the submittal of the City Application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf .Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.Some positions may require a valid California driver’s license.A final average score of 70% is required to be placed on the eligible list.You may take the Associate Community Officer multiple-choice test only once within 60 days. If you have taken the Associate Community Officer multiple-choice test during an open filing period in the Personnel Department within the last 60 days, you may not file for this examination at this time.Your name may be removed from the open competitive list after 6 months.Candidates who believe that they satisfy the minimum requirements listed above and would like additional information about how to obtain a digital invitation should call (213) 473-3450.For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . DISCLOSURE: This is an exempt, at-will position. The individual appointed to this position will not accrue any civil service tenure, contractual employment rights, or due process rights. The incumbent may be removed, without any finding of cause, by the hiring authority. THIS EXAMINATION IS TO BE GIVEN ONLY ON AN OPEN COMPETITIVE BASIS The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), and Acquired Immune Deficiency Syndrome. There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees: http://per.lacity.org/bens/index.html Closing Date/Time: Continuous
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
Apr 25, 2024
Full Time
General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08
Westminster, Colorado
Westminster, Colorado, United States
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Golf Shop Associate position performs work of a varied and routine nature, which includes providing exceptional guest service in Golf Shop and outside on the golf course. This position is responsible for handling money, operating point of sale/tee time computer system and maintain the appearance of the golf shop, as well as pace of play and enforcement of course policies and procedures. This position works at both Legacy Ridge and Walnut Creek Golf Preserve. This position requires the availability to work varied hours including holidays, evening, early mornings, and weekends. Once trained, employees must be able to perform with minimal supervision in a fast-paced environment. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works toward the accomplishment of the department's mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility and takes calculated risks when appropriate Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of current guest service and business practices, using office equipment and computer software Demonstrate excellent skills in guest/host relations Understand and carry out oral and written instructions Demonstrate ability to make decisions recognizing established procedures and practices, and to use resourcefulness and tact in addressing new situations and problems Handle consistent cash transactions accurately Demonstrate ability to perform standard First Aid and CPR JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks Works with point of sale, tee time reservation system, answers phones and greets guests in a friendly and professional mannerResponsible for initial and ongoing training of all seasonal, hourly, volunteer and golf personnel on City policies, procedures and golf operations.Updates Daily Stand Up Logs monthly and communicates with golf staff and food and beverage on upcoming eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresEnsures that the facility is safe for all guests and staff by following policy and proceduresHandles guest payments, cash receipts, gift card, returns and reconcile at end of shiftAssists in marketing efforts including proofing seasonal brochures, flyers and special eventsCoordinates and completes assigned projects in a timely manner at both facilitiesCommunicates, audits and reports operational procedures between both facilitiesMaintains lost and found, rental club inventory and adherence to facility policy and procedureCleans golf shop, including straightening clothes racks, dusting and vacuuming, steaming clothes and inventory managementServes as a professional ambassador of the department and City by maintaining a professional image, exceptional public speaking skills with a creative and energetic approachKnowledge of all facility policies and procedures to act as facility supervisor in the absence of Golf ProfessionalMaintains regular and punctual attendance Other Duties and Responsibilities Monitors and maintains on course pace of play and regulates guest conduct in accordance with policy at each facilityAssists guest with cart check-out, course information, shuttle rides and booking tee timesAssists with day-to-day practice facility, clubhouse, cart fleet set-up, clean-up and presentationAssists Golf Professionals with outside operations, tournament operations and running successful eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresOrders, organizes, and re-stocks supplies, materials and forms Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required : Must be at least 18 years old High school diploma or GED Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire Must possess a valid driver's license, provide proof of a safe driving record, and maintain a safe driving record for employment Preferred : Cash handling experience Retail sales experience A minimum of one (1) year customer service experience in a fast-paced environment Experience working at a golf course or playing golf Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements This position requires a moderate degree of physical stamina and strength, including the ability to: Frequently sit, stand and walk through a multi-level high-use public facility; may run to address an emergency situation Frequently squat, bend, kneel, twist, climb, balance and reach over head to perform daily tasks Occasionally lift, carry, push or pull items weighing up to fifty (50) pounds Frequently use hands and fingers for fine manipulation; frequent use light and firm grasp for golf and recreational equipment Frequently see objects up close to perform office tasks and far away to observe activity for safety hazards or problems Constantly use hearing to interact with guests and staff and recognize trouble outside of view Occasionally use sufficient physical strength, stamina and agility to perform emergency work in various capacities WORKING CONDITIONS Work is constantly performed indoors and outdoors with exposure to extreme temperatures. Work is performed in a public golf course setting in which instruction and basic golf course maintenance are performed year-round. This is a high public contact position having frequent exposure to a very fast-paced environment. This position requires a great deal of communication with golf personnel, the public and outside agencies. Required Materials and Equipment Will be required to use and/or operate cash registers, telephones, calculators, personal computers, keyboards, ten-key calculators, vacuum, and golf carts. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification Pre-employment drug screen Physical Must be legally entitled to work in the United States We are a caring, courteous, team-oriented organization committed to public service excellence. Employees thrive in a culture that is respectful, professional and diverse. Our work culture encourages passionate, positive and enthusiastic employees. Westminster is a drug-free workplace and an Equal Opportunity Employer. The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program Education and Training Reimbursement General leave that provides vacation, holidays, and illness leave For a more detailed overview of our General Non Exempt employee benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 4/29/2024 8:30 AM Mountain
Apr 16, 2024
Full Time
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION The Golf Shop Associate position performs work of a varied and routine nature, which includes providing exceptional guest service in Golf Shop and outside on the golf course. This position is responsible for handling money, operating point of sale/tee time computer system and maintain the appearance of the golf shop, as well as pace of play and enforcement of course policies and procedures. This position works at both Legacy Ridge and Walnut Creek Golf Preserve. This position requires the availability to work varied hours including holidays, evening, early mornings, and weekends. Once trained, employees must be able to perform with minimal supervision in a fast-paced environment. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork). This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works toward the accomplishment of the department's mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility and takes calculated risks when appropriate Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate knowledge of current guest service and business practices, using office equipment and computer software Demonstrate excellent skills in guest/host relations Understand and carry out oral and written instructions Demonstrate ability to make decisions recognizing established procedures and practices, and to use resourcefulness and tact in addressing new situations and problems Handle consistent cash transactions accurately Demonstrate ability to perform standard First Aid and CPR JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks Works with point of sale, tee time reservation system, answers phones and greets guests in a friendly and professional mannerResponsible for initial and ongoing training of all seasonal, hourly, volunteer and golf personnel on City policies, procedures and golf operations.Updates Daily Stand Up Logs monthly and communicates with golf staff and food and beverage on upcoming eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresEnsures that the facility is safe for all guests and staff by following policy and proceduresHandles guest payments, cash receipts, gift card, returns and reconcile at end of shiftAssists in marketing efforts including proofing seasonal brochures, flyers and special eventsCoordinates and completes assigned projects in a timely manner at both facilitiesCommunicates, audits and reports operational procedures between both facilitiesMaintains lost and found, rental club inventory and adherence to facility policy and procedureCleans golf shop, including straightening clothes racks, dusting and vacuuming, steaming clothes and inventory managementServes as a professional ambassador of the department and City by maintaining a professional image, exceptional public speaking skills with a creative and energetic approachKnowledge of all facility policies and procedures to act as facility supervisor in the absence of Golf ProfessionalMaintains regular and punctual attendance Other Duties and Responsibilities Monitors and maintains on course pace of play and regulates guest conduct in accordance with policy at each facilityAssists guest with cart check-out, course information, shuttle rides and booking tee timesAssists with day-to-day practice facility, clubhouse, cart fleet set-up, clean-up and presentationAssists Golf Professionals with outside operations, tournament operations and running successful eventsOpens and closes the golf shop, cart barn and practice facility, nightly general ledger/cash turn-ins, cart and range work, and sees that all day-to-day operations are performed in accordance with daily policy and proceduresOrders, organizes, and re-stocks supplies, materials and forms Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required : Must be at least 18 years old High school diploma or GED Must possess or be able to obtain first aid, AED and CPR Certification within sixty (60) days of hire Must possess a valid driver's license, provide proof of a safe driving record, and maintain a safe driving record for employment Preferred : Cash handling experience Retail sales experience A minimum of one (1) year customer service experience in a fast-paced environment Experience working at a golf course or playing golf Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements This position requires a moderate degree of physical stamina and strength, including the ability to: Frequently sit, stand and walk through a multi-level high-use public facility; may run to address an emergency situation Frequently squat, bend, kneel, twist, climb, balance and reach over head to perform daily tasks Occasionally lift, carry, push or pull items weighing up to fifty (50) pounds Frequently use hands and fingers for fine manipulation; frequent use light and firm grasp for golf and recreational equipment Frequently see objects up close to perform office tasks and far away to observe activity for safety hazards or problems Constantly use hearing to interact with guests and staff and recognize trouble outside of view Occasionally use sufficient physical strength, stamina and agility to perform emergency work in various capacities WORKING CONDITIONS Work is constantly performed indoors and outdoors with exposure to extreme temperatures. Work is performed in a public golf course setting in which instruction and basic golf course maintenance are performed year-round. This is a high public contact position having frequent exposure to a very fast-paced environment. This position requires a great deal of communication with golf personnel, the public and outside agencies. Required Materials and Equipment Will be required to use and/or operate cash registers, telephones, calculators, personal computers, keyboards, ten-key calculators, vacuum, and golf carts. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification Pre-employment drug screen Physical Must be legally entitled to work in the United States We are a caring, courteous, team-oriented organization committed to public service excellence. Employees thrive in a culture that is respectful, professional and diverse. Our work culture encourages passionate, positive and enthusiastic employees. Westminster is a drug-free workplace and an Equal Opportunity Employer. The City of Westminster offers a comprehensive benefit package including: Health and Dental Flexible Spending Pension/ Retirement Plans Term Life Insurance Long-term Disability Survivor Benefits Wellness Program Education and Training Reimbursement General leave that provides vacation, holidays, and illness leave For a more detailed overview of our General Non Exempt employee benefit package: Benefit Package The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf. 401(a) Contribution Rates: Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested. Employer Contribution: 11.25%of your base pay. Employer Contribution Vesting Schedule Less than 3 years - 0% 3 years- 60% 4 years - 80% 5+ years - 100% The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode. Closing Date/Time: 4/29/2024 8:30 AM Mountain
CITY OF VENTURA, CA
501 Poli Street, Ventura, California 93001, USA
THE POSITION The City of Ventura Public Works Department is looking for an energetic Assistant/Associate/Civil Engineer to join the Design and Construction Division. If you are approaching journey level, at journey level or an experienced engineer, one of these positions may be for you! This Construction Engineering position offers the opportunity to demonstrate and gain experience on the construction phase of both City funded Capital Improvement Program projects and Land Development projects. This position will oversee the construction and inspection of private development projects requiring grading or the improvement of public infrastructure including streets, drainage, water, and sewer under permit. This position in Construction Engineering will also include the management and oversight of construction and closeout phases for City funded Capital Improvement Program projects. Ventura is a full service City and these infrastructure project assignments may include roadway, drainage, water, wastewater, facilities and parks. Project work is local and required travel outside the city is infrequent. The professional Engineer classification series is flexibly staffed, and positions may be filled at any level (Assistant/Associate/Civil Engineer) depending on the needs of the City and the qualifications of the candidate. WHAT YOU'LL DO Depending on experience, this engineer will serve as project/construction managers or assistant project/construction managers on a variety of projects. As an Assistant/Associate engineering professional, you will have the opportunity to mentor with more senior level registered engineers who will provide support as you work toward your professional engineering license. The Construction Engineering Section within the Engineering Services Division is responsible for managing construction of the City's capital improvement projects, land development and utility permits. This team oversees all scopes of work, reviews, and evaluates project budgets, negotiates costs and responds to residents and business owners to resolve issues. Engineers assigned to the Construction Engineering Section manage the delivery of a variety of grading and infrastructure projects for the City's capital improvement program and for private development performed under permit. The vacant position is intended to coordinate work being completed under permit by private developers, and manage the construction of capital improvement projects The position is responsible to enforce City standards and permit requirements, manage change requests and to assure that work is completed in accordance with approved development plans. The engineer acts as a liaison between the developer, contractor, inspector, various City staff and the public during construction for private development projects. WHO YOU ARE You are an innovated forward thinker, interested in being part of a collaborative team providing the highest level of customer service to citizens of the City of Ventura! Through education, training and/or experience you can: manage multiple projects while remaining conscientious of schedules and budgets work cooperatively and collaboratively as a member of a highly productive team step-up to take control and deal with problems directly in a timely manner act with customers in mind, dedicated to meeting expectations in a responsive manner relate well to all kinds of people, building appropriate rapport demonstrate strong written and oral communication skills utilize SharePoint and other current technologies to complete assignments MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here ASSISTANT/ASSOCIATE/CIVIL ENGINEER . --------------------------------------------------------------------------------------------------------------------------- THE SCHEDULE This recruitment will follow the below timeline. Monday, May 20, 2024, at 5:30pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 28, 2024 - Candidates will be notified by email of their status by this date. Week of June 3, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of June 10, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 24, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY ASSISTANT ENGINEER: $84,065.07. - $112,648.22 Annually DOQ ASSOCIATE ENGINEER: $92,792.34 - $124,343.44 Annually DOQ CIVIL ENGINEER : $99,927.36 - $133,903.74 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Monday, May 20, 2024, at 5:30pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of training, education and experience equivalent to a Bachelor s degree in Civil, Structural, Traffic or Transportation Engineering, or a related field, and depending on assignment, qualifying experience as described below, in civil, traffic, construction, transportation engineering, water resource planning, or architectural/structural plans review or structural design are required, as follows: Assistant Engineer: One year of professional engineering experience in the assigned area. A California Engineer in Training (EIT) certificate and two years of college may substitute for the Bachelor's Degree. A California Engineering-in-Training certificate is highly desirable. Associate Engineer: Three years of professional engineering experience in the assigned area, preferably with a public agency, OR two years of experience equivalent to that of an Assistant Engineer with the City of Ventura are required. A California Engineering-in-Training certificate is highly desirable. Civil Engineer: Three years of professional engineering experience in the assigned area, preferably with a public agency. Registration as a California Civil Engineer is required at time of appointment. License : Depending on assignment, possession of a valid California Class C driver's license may be required. Certificates : Assistant/Associate Engineer : A California "Engineer in Training" (EIT) certificate is highly desirable. Civil Engineer : Registration as a California Civil Engineer is required at time of appointment. APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Monday, May 20, 2024, at 5:30pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of June 3, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of June 10, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov . THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: 5/20/2024 5:30 PM Pacific
Apr 19, 2024
Full Time
THE POSITION The City of Ventura Public Works Department is looking for an energetic Assistant/Associate/Civil Engineer to join the Design and Construction Division. If you are approaching journey level, at journey level or an experienced engineer, one of these positions may be for you! This Construction Engineering position offers the opportunity to demonstrate and gain experience on the construction phase of both City funded Capital Improvement Program projects and Land Development projects. This position will oversee the construction and inspection of private development projects requiring grading or the improvement of public infrastructure including streets, drainage, water, and sewer under permit. This position in Construction Engineering will also include the management and oversight of construction and closeout phases for City funded Capital Improvement Program projects. Ventura is a full service City and these infrastructure project assignments may include roadway, drainage, water, wastewater, facilities and parks. Project work is local and required travel outside the city is infrequent. The professional Engineer classification series is flexibly staffed, and positions may be filled at any level (Assistant/Associate/Civil Engineer) depending on the needs of the City and the qualifications of the candidate. WHAT YOU'LL DO Depending on experience, this engineer will serve as project/construction managers or assistant project/construction managers on a variety of projects. As an Assistant/Associate engineering professional, you will have the opportunity to mentor with more senior level registered engineers who will provide support as you work toward your professional engineering license. The Construction Engineering Section within the Engineering Services Division is responsible for managing construction of the City's capital improvement projects, land development and utility permits. This team oversees all scopes of work, reviews, and evaluates project budgets, negotiates costs and responds to residents and business owners to resolve issues. Engineers assigned to the Construction Engineering Section manage the delivery of a variety of grading and infrastructure projects for the City's capital improvement program and for private development performed under permit. The vacant position is intended to coordinate work being completed under permit by private developers, and manage the construction of capital improvement projects The position is responsible to enforce City standards and permit requirements, manage change requests and to assure that work is completed in accordance with approved development plans. The engineer acts as a liaison between the developer, contractor, inspector, various City staff and the public during construction for private development projects. WHO YOU ARE You are an innovated forward thinker, interested in being part of a collaborative team providing the highest level of customer service to citizens of the City of Ventura! Through education, training and/or experience you can: manage multiple projects while remaining conscientious of schedules and budgets work cooperatively and collaboratively as a member of a highly productive team step-up to take control and deal with problems directly in a timely manner act with customers in mind, dedicated to meeting expectations in a responsive manner relate well to all kinds of people, building appropriate rapport demonstrate strong written and oral communication skills utilize SharePoint and other current technologies to complete assignments MORE INFORMATION For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City's Career Page at www.cityofventura.ca.gov/jobs or by clicking here ASSISTANT/ASSOCIATE/CIVIL ENGINEER . --------------------------------------------------------------------------------------------------------------------------- THE SCHEDULE This recruitment will follow the below timeline. Monday, May 20, 2024, at 5:30pm - Application Deadline. Applications must be submitted by this date to be considered for the position. May 28, 2024 - Candidates will be notified by email of their status by this date. Week of June 3, 2024 - Oral Panel Interview are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. Week of June 10, 2024 - Department Selection Interviews are tentatively scheduled for this date. Qualifying candidates will be notified by email if they are invited to the panel interview process. June 24, 2024 - Candidates will be notified of the outcome of the interview by this date. The timeline dates are subject to change. Candidates will be notified as necessary. SALARY AND BENEFITS The City offers a total compensation package that includes both a generous salary and other benefits! SALARY ASSISTANT ENGINEER: $84,065.07. - $112,648.22 Annually DOQ ASSOCIATE ENGINEER: $92,792.34 - $124,343.44 Annually DOQ CIVIL ENGINEER : $99,927.36 - $133,903.74 Annually DOQ BENEFITS: Refer to the benefits tab on the job posting for specific information on City benefits. HOW TO APPLY To be considered for this exciting opportunity, please complete an online City Job Application and supplemental questionnaire by the filing deadline, Monday, May 20, 2024, at 5:30pm If you have questions about the recruitment process, please contact Human Resources at recruitment@cityofventura.ca.gov . POSITION QUALIFICATIONS WHAT DOES IT TAKE TO QUALIFY A combination of training, education and experience equivalent to a Bachelor s degree in Civil, Structural, Traffic or Transportation Engineering, or a related field, and depending on assignment, qualifying experience as described below, in civil, traffic, construction, transportation engineering, water resource planning, or architectural/structural plans review or structural design are required, as follows: Assistant Engineer: One year of professional engineering experience in the assigned area. A California Engineer in Training (EIT) certificate and two years of college may substitute for the Bachelor's Degree. A California Engineering-in-Training certificate is highly desirable. Associate Engineer: Three years of professional engineering experience in the assigned area, preferably with a public agency, OR two years of experience equivalent to that of an Assistant Engineer with the City of Ventura are required. A California Engineering-in-Training certificate is highly desirable. Civil Engineer: Three years of professional engineering experience in the assigned area, preferably with a public agency. Registration as a California Civil Engineer is required at time of appointment. License : Depending on assignment, possession of a valid California Class C driver's license may be required. Certificates : Assistant/Associate Engineer : A California "Engineer in Training" (EIT) certificate is highly desirable. Civil Engineer : Registration as a California Civil Engineer is required at time of appointment. APPLICATION AND INTERVIEW PROCESS YOUR APPLICATION Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs . It is important that your City job application show all the relevant education, training, and experience you possess. Resumes, CVs and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire, may disqualify you from further consideration in the recruitment process. DEADLINE TO APPLY : Applications and supplemental questions will be accepted until Monday, May 20, 2024, at 5:30pm APPLICATION REVIEW: All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline. INTERVIEW DATES AND INFORMATION : A select number of candidates will be invited to a qualifying panel interview process that is tentatively scheduled for Week of June 3, 2024 . Select candidates will be notified of specifics after the filing deadline. Please note, given the current COVID-19 situation, initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time. The department selection interviews are tentatively scheduled for Week of June 10, 2024 . Candidates selected to move forward will be notified. The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City. --------------------------------------------------------------------------------------------------------------------------- In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov . THE ORGANIZATION The City of Ventura operates under the Council/ Manager form of government under a charter adopted by voters in 1934, with an elected seven-member City Council. This full-service municipality is supported by 11 major City departments: City Manager, City Attorney, Finance, Information Technology, Human Resources, Community Development, Parks & Recreation, Fire, Police, Public Works, and Ventura Water. The City's Adopted FY 2023/2024 Operating and Capital budget totals approximately $428.8 million. The City Council and the City Manager are dedicated to the highest standards of integrity, public service, and innovative approaches to governing. To learn more about the City of Ventura, please visit www.cityofventura.ca.gov and view the FY2023-24 Adopted Budget. CITY OF VENTURA The City of Ventura is located just north of Los Angeles County and south of Santa Barbara County and is frequently considered one of America's most desirable places to live. The City is a full-service municipality that was founded in 1782, incorporated in 1866, and serves nearly 110,000 residents within its 32 square miles. With nearly 700 employees, the City is dedicated to delivering key services to our businesses, residents, and visitors to ensure Ventura remains a fiscally stable, economically vibrant, safe, clean, and desirable community. Locals and visitors enjoy Ventura's impressive park system that includes 32 parks and historic sites, and more than 800 acres of open green space. The City offers a remarkable year-round climate, friendly people, and a spectacular coastline. Ventura is an exciting location for a variety of outdoor activities such as biking, hiking, kayaking, paddle-boarding, sailing, surfing, whale watching and windsurfing. Other activities include the Channel Islands National Park, championship golf, world-class shopping, wine tours, and more. Learn more about the City of Ventura at www.CityofVentura.ca.gov DIVERSITY, EQUITY AND INCLUSION The City of Ventura values human rights, goodwill, respect, inclusivity, equality, and recognizes that the City derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in public service, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations, and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they're counting on us. The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team! Closing Date/Time: 5/20/2024 5:30 PM Pacific
CITY OF SUNNYVALE, CA
Sunnyvale, California, United States
Description TEMPORARY MARKETING ASSOCIATE (Graphic Artist-Job Code 2505) Hours: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30). Varying shifts are available including Monday through Friday between 8:30 a.m. and 8 p.m. and Saturdays and Sundays from 8 a.m. to 6 p.m. Under general supervision, individuals assigned to this classification assist the organization to develop and design reports, websites, social media collateral and other marketing and presentation materials. This classification focuses on the development of written and graphic representation for division or department materials. Individuals in this classification are primarily focused on enhancing the Division's social media presence, developing all written material, performing administrative tasks, attending fairs and events to promote Recreation Services programs; and perform/ related work as required. This position is characterized by developing new and innovative marketing collateral with limited structure or routine work. Work assignments are performed in collaboration with various divisions and levels of staff, independently, with responsibility for following through on development. Contacts are regularly made both internally and externally at all levels of the organization involving tact, discretion, good listening and customer service skills. The position requires creative ability, knowledge of how to generate graphics using The Adobe Suite, Canva, Microsoft Publisher, Word and Excel and the ability to exercise a reasonable degree of independent judgment. This classification assists with development and implementation of standards for consistency in materials, written and posted on the internet. Additionally, the position requires good written communication skills, public relations, interpersonal, and problem-solving skills and abilities. The Marketing Associate receives direction from program supervisors and management staff. Essential Job Functions (May include, but are not limited to, the following): Design and produce effective collateral for digital and print to promote programs, events and services Design and produce graphics materials using computer-based and traditional methods to meet organizational standards and deadlines Produce highly creative work within an established organizational style Edit electronic newsletter articles and blurbs, program descriptions for activity guide/fliers/online descriptions and social media posts Follow all City standards related to branding and writing (Associated Press style), or as otherwise directed, and meet deadlines Develop written content and edit for brochures, reports, logos and other marketing and presentation materials Consult with City staff and provide technical coaching and training to colleagues Participate in the planning, development and production of written and graphics materials Assist staff in the development of presentations using PowerPoint and other presentation software Create, develop and monitor posts and comments for social media accounts Represent the division at community outreach events (such as fairs, special events, etc.) by promoting community services programs and services Perform other duties as required WORKING CONDITIONS Position is required to work on the Community Center campus and may not work from home. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination when using a computer keyboard. Additionally, the position requires near and far vision when reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, push and pull files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: A bachelor's degree from an accredited college or university in marketing, communications, graphic arts or a closely related field; AND One year of related work experience that provides the required knowledge and abilities. Knowledge of: Computer programs utilized in the production of marketing collateral; specifically, the Adobe Creative Suite, Canva, Microsoft Publisher, Word, Excel and PowerPoint Dynamics of development of social media sites Basic principles of graphic design The Associated Press writing style Ability to: Follow general instructions, directions and procedures; Accomplish assigned work and administrative tasks working independently or with a minimum of supervision; Process information and data in a relevant manner to reach reasonable conclusions and make practical decisions; Demonstrate flexibility of style relative to specific job assignments, working environments, shift schedules and hours; Interact well as part of a team; Perform relatively complex computer applications; Communicate with high proficiency in both written and spoken English; Use independent reasoning to solve programs of moderate complexity: Perform the essential functions of this position. Skill in: Utilizing a personal computer and software relevant to this classification· Working effectively with others, as a contributing group or team member on multiple assignments Establishing and maintaining effective work relationships with a variety of people, including City staff, the public and outside consultants; Prioritize assignments and workload appropriately and responding to multiple deadlines Perform other duties as required Licenses/Certifications: Possession and continued maintenance of a valid class C CA driver's license and a safe driving record. DESIRABLE QUALIFICATIONS Previous experience in writing marketing collateral, graphic design and social media collateral Application and Selection Process If you are interested in this opportunity, please submit a completed application and responses to the supplemental questions to the Department of Human Resources. City application forms, completed in full and responses to the supplemental questions are required. Candidates are asked to fully describe any training, education, experience and/or skills relevant to this position. Resumes are not accepted in lieu of the application, please do not indicate "see resume." Electronic applications may be submitted online through the City's employment page; go to Sunnyvale.ca.gov, Search: Jobs. Late or incomplete applications will also not be accepted. Please submit application materials as soon as possible to be considered for this position as this job posting may close without notice. SELECTION PROCESS: Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidate applications will be forwarded to the hiring department for review. Application materials will be evaluated for job-related skills, experience and education. Individuals with the best match to the position will be invited to participate in an interview. Applications are reviewed on an ongoing basis and information regarding next steps in the recruitment process will be sent via email. Please check your email regularly for status updates. You may contact Faye Brand at fbrand@sunnyvale.ca.gov or 408-730-3015 for application updates. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly- hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. ADDITIONAL INFORMATION For more information regarding this employment opportunity, contact Julie Kesler, Recreation Coordinator 2, at 408-730-7363 or by email to jkesler@sunnyvale.ca.gov . For information relating to the application process contact Faye Brand, Human Resources Technician at 408-730-3015 or email: fbrand@sunnyvale.ca.gov . The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Apr 24, 2024
Full Time
Description TEMPORARY MARKETING ASSOCIATE (Graphic Artist-Job Code 2505) Hours: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30). Varying shifts are available including Monday through Friday between 8:30 a.m. and 8 p.m. and Saturdays and Sundays from 8 a.m. to 6 p.m. Under general supervision, individuals assigned to this classification assist the organization to develop and design reports, websites, social media collateral and other marketing and presentation materials. This classification focuses on the development of written and graphic representation for division or department materials. Individuals in this classification are primarily focused on enhancing the Division's social media presence, developing all written material, performing administrative tasks, attending fairs and events to promote Recreation Services programs; and perform/ related work as required. This position is characterized by developing new and innovative marketing collateral with limited structure or routine work. Work assignments are performed in collaboration with various divisions and levels of staff, independently, with responsibility for following through on development. Contacts are regularly made both internally and externally at all levels of the organization involving tact, discretion, good listening and customer service skills. The position requires creative ability, knowledge of how to generate graphics using The Adobe Suite, Canva, Microsoft Publisher, Word and Excel and the ability to exercise a reasonable degree of independent judgment. This classification assists with development and implementation of standards for consistency in materials, written and posted on the internet. Additionally, the position requires good written communication skills, public relations, interpersonal, and problem-solving skills and abilities. The Marketing Associate receives direction from program supervisors and management staff. Essential Job Functions (May include, but are not limited to, the following): Design and produce effective collateral for digital and print to promote programs, events and services Design and produce graphics materials using computer-based and traditional methods to meet organizational standards and deadlines Produce highly creative work within an established organizational style Edit electronic newsletter articles and blurbs, program descriptions for activity guide/fliers/online descriptions and social media posts Follow all City standards related to branding and writing (Associated Press style), or as otherwise directed, and meet deadlines Develop written content and edit for brochures, reports, logos and other marketing and presentation materials Consult with City staff and provide technical coaching and training to colleagues Participate in the planning, development and production of written and graphics materials Assist staff in the development of presentations using PowerPoint and other presentation software Create, develop and monitor posts and comments for social media accounts Represent the division at community outreach events (such as fairs, special events, etc.) by promoting community services programs and services Perform other duties as required WORKING CONDITIONS Position is required to work on the Community Center campus and may not work from home. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination when using a computer keyboard. Additionally, the position requires near and far vision when reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, push and pull files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations. Minimum Qualifications Education and Experience: The minimum qualifications for education and experience can be met in the following way: A bachelor's degree from an accredited college or university in marketing, communications, graphic arts or a closely related field; AND One year of related work experience that provides the required knowledge and abilities. Knowledge of: Computer programs utilized in the production of marketing collateral; specifically, the Adobe Creative Suite, Canva, Microsoft Publisher, Word, Excel and PowerPoint Dynamics of development of social media sites Basic principles of graphic design The Associated Press writing style Ability to: Follow general instructions, directions and procedures; Accomplish assigned work and administrative tasks working independently or with a minimum of supervision; Process information and data in a relevant manner to reach reasonable conclusions and make practical decisions; Demonstrate flexibility of style relative to specific job assignments, working environments, shift schedules and hours; Interact well as part of a team; Perform relatively complex computer applications; Communicate with high proficiency in both written and spoken English; Use independent reasoning to solve programs of moderate complexity: Perform the essential functions of this position. Skill in: Utilizing a personal computer and software relevant to this classification· Working effectively with others, as a contributing group or team member on multiple assignments Establishing and maintaining effective work relationships with a variety of people, including City staff, the public and outside consultants; Prioritize assignments and workload appropriately and responding to multiple deadlines Perform other duties as required Licenses/Certifications: Possession and continued maintenance of a valid class C CA driver's license and a safe driving record. DESIRABLE QUALIFICATIONS Previous experience in writing marketing collateral, graphic design and social media collateral Application and Selection Process If you are interested in this opportunity, please submit a completed application and responses to the supplemental questions to the Department of Human Resources. City application forms, completed in full and responses to the supplemental questions are required. Candidates are asked to fully describe any training, education, experience and/or skills relevant to this position. Resumes are not accepted in lieu of the application, please do not indicate "see resume." Electronic applications may be submitted online through the City's employment page; go to Sunnyvale.ca.gov, Search: Jobs. Late or incomplete applications will also not be accepted. Please submit application materials as soon as possible to be considered for this position as this job posting may close without notice. SELECTION PROCESS: Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidate applications will be forwarded to the hiring department for review. Application materials will be evaluated for job-related skills, experience and education. Individuals with the best match to the position will be invited to participate in an interview. Applications are reviewed on an ongoing basis and information regarding next steps in the recruitment process will be sent via email. Please check your email regularly for status updates. You may contact Faye Brand at fbrand@sunnyvale.ca.gov or 408-730-3015 for application updates. Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly- hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing. ADDITIONAL INFORMATION For more information regarding this employment opportunity, contact Julie Kesler, Recreation Coordinator 2, at 408-730-7363 or by email to jkesler@sunnyvale.ca.gov . For information relating to the application process contact Faye Brand, Human Resources Technician at 408-730-3015 or email: fbrand@sunnyvale.ca.gov . The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract. The City of Sunnyvale is an Equal Opportunity Employer. It is the policy of the City of Sunnyvale not to discriminate against all qualified applicants or employees on the basis of actual or perceived race, religion (including religious dress or grooming practice), color, sex (includes gender, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, breastfeeding or medical conditions related to breastfeeding), gender identity and/or gender expression, sexual orientation (including heterosexuality, homosexuality and bisexuality), ethnic or national origin, ancestry, citizenship status, uniformed service member status, marital status, family relationship, age, cancer or HIV/AIDS related medical condition, genetic characteristics and/or genetic information, and physical or mental disability. Applicants needing special accommodations for testing should submit a request to the Department of Human Resources at time of application. Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits Summary of Service Employees International Union, Local 521 (For Part Time Positions) SEIU Benefits Notice of CFRA (California Family Rights Act) Rights and Obligations Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Apr 24, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
REGIONAL GOVERNMENT SERVICES
Onsite, California, United States
Position Description Are you an energetic, forward-thinking professional in the field of engineering and development? Are you a self-starter with exceptional communications skills who excels at coordinating capital improvement programs and projects? Are you ready to be part of a high functioning team? If so, the Oro Loma Sanitary District is looking for their next Associate Engineer to join their team! Regional Government Services (RGS) and its staff are conducting the recruitment on behalf of the District. The Position Under direction of the District Engineer, the Associate Engineer will plan, organize, and supervise capital improvement projects and complicated professional engineering work related to the wastewater treatment plant and collection system. The Ideal Candidate Will: Will have knowledge of principles and practices of engineering, project management, and a thorough understanding of applicable state, federal, and local laws, codes, regulations, and procedures. Coordinate capital improvement projects including conducting studies, design engineering, overseeing the work of consultants, and reviewing requests for proposals. Provide technical input to treatment plant and collection system staff on system modifications and related projects. Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, and comfortable working in a dynamic and team-oriented environment. Have excellent verbal and written communication skills, communicating in an approachable and responsive manner. Collaborate effectively with stakeholders and leverage available resources to provide exceptional customer service. Have a strong work ethic with the ability to establish and maintain positive and cooperative working relationships both internally and externally. COMPETENCIES Adaptability and Flexibility - Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change Accountability - Takes responsibility for the decisions and actions of their teams and direct reports when appropriate Attention to Detail - Guides the team to accomplish tasks with thoroughness and accuracy Analytical Thinking - Identifies diverse solutions to complex problemsintegrating findings from several different disciplines; identifies and evaluates the various options developed and selects the most effective solution Collaboration - Fosters staff and stakeholder communication and dialogue; identifies opportunities to building consensus for options, decisions, and outcomes Communication - Exchanges information with constituents using oral, written, and interpersonal communication skills Decision Making - Takes actions that are consistent with available facts, constraints, and probable consequences Initiative - Identifies and takes action to address problems and opportunities Leadership - Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes Results Orientation and Execution - Translates objectives into action plans, including identifying task interdependencies Safety - Complies with safety regulations and helps to promote safety consciousness and well-being Teamwork - Works collaboratively with others in order to achieve a goal Time Management and Organization - Develops contingency plans for potential problems About the Oro Loma Sanitary District Oro Loma Sanitary District was formed on August 7, 1911, and is one of the oldest sanitary agencies in Alameda County. It was subsequently reorganized under the Sanitary District Act of 1923 of the State Health & Safety Code, which empowers the District to provide sewer, solid waste, and recycling services as a special district of local government. The District encompasses 13 square miles, serving the communities of unincorporated Alameda County, including San Lorenzo, Ashland, Cherryland, Fairview, portions of Castro Valley, and designated areas of the cities of Hayward and San Leandro. Oro Loma’s service area is located about 13 miles south of Oakland and 30 miles north of San Jose on the eastern shore of the San Francisco Bay. Oro Loma serves approximately 47,103 customers within the District’s jurisdiction, comprised of: 45,910 residential (97.3%); 1,190 commercial and light industrial (2.69%), and 3 significant industrial users (0.01%). Treatment services are also provided to approximately 21,400 customers from Castro Valley and the Cities of San Leandro and Hayward. Altogether, the District services are provided to nearly 135,000 people. Examples of Duties For an overview of the responsibilities of this role, click here to review the job description. Typical Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Experience: Five years of experience in civil or sanitary engineering; experience with management of wastewater treatment plant and/or collection system projects desirable. Education: Equivalent to a Bachelor of Science degree from an accredited college or university with major course work in civil engineering, sanitary engineering or related field. Licenses and Certifications: Possession of, or ability to obtain, a valid California driver's license from the California Department of Motor Vehicles, and a DMV record that meets the District's driving standards. Possession of a Certificate of Registration as a Professional Engineer issued by the California State Board of Registration. If the registration is issued from another state, California registration must be obtained within one year from date of hire. Fifteen years of experience working in civil or sanitary engineering roles with increasing responsibility can be substituted for the Certificate of Registration as a Professional Engineer. Supplemental Information Salary and Benefits The starting salary and salary range will be commensurate with experience, qualifications, and skills of the successful candidate. $10,399 - $13,935 Monthly A comprehensive benefits package includes: PERS (Public Employees’ Retirement System) - 2% at 60 for classic members; 2% at 62 for new members; highest three-year average final compensation. Retiree Medical - Post-retirement medical for employee, based on age and years of service. Deferred Compensation - The District contributes 0.32% of base salary to a 457(b) plan; in addition, the District matches 50% of voluntary contributions to a maximum of $750/yr. Holidays - Nine regular holidays and seven floating holidays each year. Floating Holidays - All employees get 56 hours at the beginning of each year. Vacation - Years 1-5: 11 days; Years 6-15: 15 days; Years 16-20: 20 days; Gradual increase to a maximum of 25 days after 25 years. Sick leave - 12 days per year; unlimited accrual. Benefits - District-paid health and dental insurance for employee and family, and vision insurance for employee; life insurance; healthcare and dependent care reimbursement per Section 125 of the IRS Code; $140.00/month cash back. Employee Qualification Improvement Program - Educational assistance up to $1,500 per year. Application Process and Selection Procedure : Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly demonstrate that the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply is May 10th, 2024, at 11:59 PM PST. Apply online: LINK Appraisal Process - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. This process may also include various interviews and/or a skills assessment exam to rank applications, and to prepare a Qualified Candidate List. Application - Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Remote Screen Interview Exam - (100%) Candidates who pass the application assessment will be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted via a video conference platform and is tentatively scheduled for the middle of May 2024. Successful candidates will be submitted to the Oro Loma Sanitation District. All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to dprieto@rgs.ca.gov Neither Regional Government Services nor the Oro Loma Sanitation District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by mailing dprieto@rgs.ca.gov . The Oro Loma Sanitation District is an Equal Opportunity Employer. Closing Date/Time: 5/10/2024 11:59 PM Pacific
Apr 16, 2024
Full Time
Position Description Are you an energetic, forward-thinking professional in the field of engineering and development? Are you a self-starter with exceptional communications skills who excels at coordinating capital improvement programs and projects? Are you ready to be part of a high functioning team? If so, the Oro Loma Sanitary District is looking for their next Associate Engineer to join their team! Regional Government Services (RGS) and its staff are conducting the recruitment on behalf of the District. The Position Under direction of the District Engineer, the Associate Engineer will plan, organize, and supervise capital improvement projects and complicated professional engineering work related to the wastewater treatment plant and collection system. The Ideal Candidate Will: Will have knowledge of principles and practices of engineering, project management, and a thorough understanding of applicable state, federal, and local laws, codes, regulations, and procedures. Coordinate capital improvement projects including conducting studies, design engineering, overseeing the work of consultants, and reviewing requests for proposals. Provide technical input to treatment plant and collection system staff on system modifications and related projects. Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, and comfortable working in a dynamic and team-oriented environment. Have excellent verbal and written communication skills, communicating in an approachable and responsive manner. Collaborate effectively with stakeholders and leverage available resources to provide exceptional customer service. Have a strong work ethic with the ability to establish and maintain positive and cooperative working relationships both internally and externally. COMPETENCIES Adaptability and Flexibility - Responds effectively to multiple demands, ambiguity, shifting of priorities, emerging situations, and rapid change Accountability - Takes responsibility for the decisions and actions of their teams and direct reports when appropriate Attention to Detail - Guides the team to accomplish tasks with thoroughness and accuracy Analytical Thinking - Identifies diverse solutions to complex problemsintegrating findings from several different disciplines; identifies and evaluates the various options developed and selects the most effective solution Collaboration - Fosters staff and stakeholder communication and dialogue; identifies opportunities to building consensus for options, decisions, and outcomes Communication - Exchanges information with constituents using oral, written, and interpersonal communication skills Decision Making - Takes actions that are consistent with available facts, constraints, and probable consequences Initiative - Identifies and takes action to address problems and opportunities Leadership - Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes Results Orientation and Execution - Translates objectives into action plans, including identifying task interdependencies Safety - Complies with safety regulations and helps to promote safety consciousness and well-being Teamwork - Works collaboratively with others in order to achieve a goal Time Management and Organization - Develops contingency plans for potential problems About the Oro Loma Sanitary District Oro Loma Sanitary District was formed on August 7, 1911, and is one of the oldest sanitary agencies in Alameda County. It was subsequently reorganized under the Sanitary District Act of 1923 of the State Health & Safety Code, which empowers the District to provide sewer, solid waste, and recycling services as a special district of local government. The District encompasses 13 square miles, serving the communities of unincorporated Alameda County, including San Lorenzo, Ashland, Cherryland, Fairview, portions of Castro Valley, and designated areas of the cities of Hayward and San Leandro. Oro Loma’s service area is located about 13 miles south of Oakland and 30 miles north of San Jose on the eastern shore of the San Francisco Bay. Oro Loma serves approximately 47,103 customers within the District’s jurisdiction, comprised of: 45,910 residential (97.3%); 1,190 commercial and light industrial (2.69%), and 3 significant industrial users (0.01%). Treatment services are also provided to approximately 21,400 customers from Castro Valley and the Cities of San Leandro and Hayward. Altogether, the District services are provided to nearly 135,000 people. Examples of Duties For an overview of the responsibilities of this role, click here to review the job description. Typical Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Experience: Five years of experience in civil or sanitary engineering; experience with management of wastewater treatment plant and/or collection system projects desirable. Education: Equivalent to a Bachelor of Science degree from an accredited college or university with major course work in civil engineering, sanitary engineering or related field. Licenses and Certifications: Possession of, or ability to obtain, a valid California driver's license from the California Department of Motor Vehicles, and a DMV record that meets the District's driving standards. Possession of a Certificate of Registration as a Professional Engineer issued by the California State Board of Registration. If the registration is issued from another state, California registration must be obtained within one year from date of hire. Fifteen years of experience working in civil or sanitary engineering roles with increasing responsibility can be substituted for the Certificate of Registration as a Professional Engineer. Supplemental Information Salary and Benefits The starting salary and salary range will be commensurate with experience, qualifications, and skills of the successful candidate. $10,399 - $13,935 Monthly A comprehensive benefits package includes: PERS (Public Employees’ Retirement System) - 2% at 60 for classic members; 2% at 62 for new members; highest three-year average final compensation. Retiree Medical - Post-retirement medical for employee, based on age and years of service. Deferred Compensation - The District contributes 0.32% of base salary to a 457(b) plan; in addition, the District matches 50% of voluntary contributions to a maximum of $750/yr. Holidays - Nine regular holidays and seven floating holidays each year. Floating Holidays - All employees get 56 hours at the beginning of each year. Vacation - Years 1-5: 11 days; Years 6-15: 15 days; Years 16-20: 20 days; Gradual increase to a maximum of 25 days after 25 years. Sick leave - 12 days per year; unlimited accrual. Benefits - District-paid health and dental insurance for employee and family, and vision insurance for employee; life insurance; healthcare and dependent care reimbursement per Section 125 of the IRS Code; $140.00/month cash back. Employee Qualification Improvement Program - Educational assistance up to $1,500 per year. Application Process and Selection Procedure : Applications must be submitted on-line through this applicant tracking system. Materials must be complete and clearly demonstrate that the candidate meets the minimum qualifications. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and/or cover letters must be uploaded with your application through this applicant tracking system. All statements made on the application, resume, and supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from eligibility list, or discharge from employment. The deadline to apply is May 10th, 2024, at 11:59 PM PST. Apply online: LINK Appraisal Process - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. This process may also include various interviews and/or a skills assessment exam to rank applications, and to prepare a Qualified Candidate List. Application - Minimum Qualification Assessment - (Pass/Fail) All completed applications and supplemental questionnaires will be reviewed and assessed for each applicant's ability to meet the minimum work experience, training, and education qualifications. Remote Screen Interview Exam - (100%) Candidates who pass the application assessment will be invited to a Remote Screen Interview Examination to evaluate training, experience, and other job-related qualifications for the position. The Remote Screen Interview will be conducted via a video conference platform and is tentatively scheduled for the middle of May 2024. Successful candidates will be submitted to the Oro Loma Sanitation District. All communication and notices will be sent via e-mail. Additional inquiries about the position may be directed to dprieto@rgs.ca.gov Neither Regional Government Services nor the Oro Loma Sanitation District are responsible for failure of internet forms or email in submitting your application. Candidates who may require special assistance in any phase of the application or selection process should advise Regional Government Services by mailing dprieto@rgs.ca.gov . The Oro Loma Sanitation District is an Equal Opportunity Employer. Closing Date/Time: 5/10/2024 11:59 PM Pacific
The Napa Valley Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Napa County as an Employer As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position The Department of Planning, Building, & Environmental Services (PBES) serves our community by enforcing a fair, efficient, and open process that balances the diverse needs of agriculture, the economy, health and safety, and the environment. As a member of PBES you will work alongside employees from the following PBES Divisions: Building, Code Enforcement, Engineering, Environmental Health, Natural Resources, Parks, Planning, and Staff Services. Learn more about PBES HERE . About the Position The Assistant Engineer is the journey-level class in this flexibly staffed professional engineering job series. An incumbent in the Assistant Engineer class is expected to use judgment and initiative in developing and completing work assignments related to land development. The Associate Engineer is the advanced journey-level class in this flexibly staffed professional engineering job series. An incumbent in this class serves as a technical expert in his/her engineering specialty and performs a variety of engineering assignments ranging in difficulty related to land development. The ideal candidate for the Assistant/Associate Team will have: Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions. Excellent communication and interpersonal skills, allowing for effective collaobrations with teams, stakeholders and government agencies. Detailed-oriented and organized, ensuring accuracy and adherence to project timelines. A high degree of integrity and ethics with a focus on delivering excellent customer service, Adaptable to change. This recruitment is being conducted to fill one full-time vacancy which may be filled at the Assistant Engineer or Associate Engineer level depending on qualifications, in the Planning, Building & Environmental Services. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. Position Requirements Experience and Education: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Assistant Engineer (Environmental Health Specialist I ($52.06 - 62.33/hour) Experience: One year of professional-level civil or mechanical engineering experience. Education: Equivalent to graduation from an accredited college or university with a bachelor's degree in civil or mechanical engineering. License or Certificate*: Possession of a valid certificate of registration as an Engineer-in-Training issued by the California State Board of Registration for Professional Engineers or any other state Board of Registration for Professional Engineers whose Engineer-in-Training certificate is accepted by the California State Board as being an equivalent certificate . Possession of a valid California Driver's License. Associate Engineer ($57.70 - $69.22/hour) Experience: Three years of professional-level civil or mechanical engineering experience. Education: Equivalent to graduation from an accredited college or university with a bachelor's degree in civil or mechanical engineering. License or Certificate*: A valid certificate of registration as a civil engineer issued by the California State Board of Professional Engineers is a minimum requirement. Upon initial hire, the possession of a valid certificate of registration as a civil engineer issued by another state outside of California shall be acceptable; however, a valid certificate of registration as a civil engineer issued by the California State Board of Professional Engineers must be obtained within 9 months of hire date (or probationary employment shall be summarily terminated for failure to meet minimum job qualifications). Possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process Application Deadline REPOSTED: 5:00 pm PDT, April 26, 2024 Application Screening and Supplemental Question Scoring Week of April 29 ,2024 Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. Oral Panel Interview Week of May 13, 2024 Establish Eligible List Week of May 20, 2024 Only the most qualified candidates from the interview process will be placed on the eligibility list and may be considered to fill positions for up to one year. The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties To view the full job description including the example of duties, please click here - Assistant Engineer or here - Associate Engineer . Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3101). Benefits Learn more about the benefits package for this position HERE . ADA Accommodation Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: 4/26/2024 5:00 PM Pacific
Apr 09, 2024
Full Time
The Napa Valley Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Napa County as an Employer As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position The Department of Planning, Building, & Environmental Services (PBES) serves our community by enforcing a fair, efficient, and open process that balances the diverse needs of agriculture, the economy, health and safety, and the environment. As a member of PBES you will work alongside employees from the following PBES Divisions: Building, Code Enforcement, Engineering, Environmental Health, Natural Resources, Parks, Planning, and Staff Services. Learn more about PBES HERE . About the Position The Assistant Engineer is the journey-level class in this flexibly staffed professional engineering job series. An incumbent in the Assistant Engineer class is expected to use judgment and initiative in developing and completing work assignments related to land development. The Associate Engineer is the advanced journey-level class in this flexibly staffed professional engineering job series. An incumbent in this class serves as a technical expert in his/her engineering specialty and performs a variety of engineering assignments ranging in difficulty related to land development. The ideal candidate for the Assistant/Associate Team will have: Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions. Excellent communication and interpersonal skills, allowing for effective collaobrations with teams, stakeholders and government agencies. Detailed-oriented and organized, ensuring accuracy and adherence to project timelines. A high degree of integrity and ethics with a focus on delivering excellent customer service, Adaptable to change. This recruitment is being conducted to fill one full-time vacancy which may be filled at the Assistant Engineer or Associate Engineer level depending on qualifications, in the Planning, Building & Environmental Services. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. Position Requirements Experience and Education: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Assistant Engineer (Environmental Health Specialist I ($52.06 - 62.33/hour) Experience: One year of professional-level civil or mechanical engineering experience. Education: Equivalent to graduation from an accredited college or university with a bachelor's degree in civil or mechanical engineering. License or Certificate*: Possession of a valid certificate of registration as an Engineer-in-Training issued by the California State Board of Registration for Professional Engineers or any other state Board of Registration for Professional Engineers whose Engineer-in-Training certificate is accepted by the California State Board as being an equivalent certificate . Possession of a valid California Driver's License. Associate Engineer ($57.70 - $69.22/hour) Experience: Three years of professional-level civil or mechanical engineering experience. Education: Equivalent to graduation from an accredited college or university with a bachelor's degree in civil or mechanical engineering. License or Certificate*: A valid certificate of registration as a civil engineer issued by the California State Board of Professional Engineers is a minimum requirement. Upon initial hire, the possession of a valid certificate of registration as a civil engineer issued by another state outside of California shall be acceptable; however, a valid certificate of registration as a civil engineer issued by the California State Board of Professional Engineers must be obtained within 9 months of hire date (or probationary employment shall be summarily terminated for failure to meet minimum job qualifications). Possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process Application Deadline REPOSTED: 5:00 pm PDT, April 26, 2024 Application Screening and Supplemental Question Scoring Week of April 29 ,2024 Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. Oral Panel Interview Week of May 13, 2024 Establish Eligible List Week of May 20, 2024 Only the most qualified candidates from the interview process will be placed on the eligibility list and may be considered to fill positions for up to one year. The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties To view the full job description including the example of duties, please click here - Assistant Engineer or here - Associate Engineer . Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3101). Benefits Learn more about the benefits package for this position HERE . ADA Accommodation Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: 4/26/2024 5:00 PM Pacific