City Distribution Division (CDD) Operations Manager

  • San Francisco Public Utilites Commission
  • San Francisco, California
  • Feb 21, 2018
Full Time Administration and Management Planning and Development Utilities Water and Wastewater Treatment
  • Salary: 135,564 - $173,030 Annually
  • Salary Top: $173,030
  • Negotiable/DOQ: Yes
  • Phone: 415-554-1861
  • Apply By: May 22, 2018


Our mission is to provide customers with high quality, efficient and reliable water, power, and sewer services in a manner that is inclusive of environmental and community interests, and sustains the resources entrusted in our care. We are comprised of three essential 24/7 service utilities: Water, Wastewater, and Power. We provide retail drinking water and wastewater services to San Francisco, wholesale water to three Bay Area counties, and green hydroelectric and solar power to San Francisco’s City facilities and properties. Headquartered in San Francisco, we have about 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Position Description
Under the direction of the SFPUC City Distribution Division (CDD) Manager, the CDD Operations Manager exercises responsible charge of the CDD’s operations and maintenance activities for all facilities and lands in the SFPUC Local Water System. This requires day-to-day oversight of all operations for the potable water, recycled water, and groundwater pipelines, wells, pump stations, hydro-pneumatic stations, tanks and reservoirs within the City and County of San Francisco; oversight of operations and maintenance for the high-pressure dedicated fire-fighting water system (Auxiliary Water Supply System, AWSS); oversight of maintenance for all watershed lands and water facilities within the City and County of San Francisco; coordination with other SFPUC departments, City departments including SF Public Works, SF Municipal Transportation Agency, and SF Fire Department and enforcement agencies including the State Water Resources Control Board and Division of Safety of Dams, to meet all regulatory, operational, and construction support commitments and requirements; and supervision of all subordinate staff, and coordination and communication with other Division staff and management, to provide highest quality of service, meet Water Enterprise levels of service goals, and implement SFPUC Strategic Plan Mission, Vision and Values.

Job Description

The essential functions of this position include: 

  • Oversee and coordinate operations and maintenance activities for Local Water pipelines, facilities, and lands to ensure compliance with regulatory requirements and SFPUC goals and objectives 
  • Manage response to unplanned outages including facility failures, pipeline and valve leaks and breaks, and water quality anomalies
  • Manage response to emergencies including fires, earthquakes, flooding from large main breaks, failure of other utilities located near water facilities, and other natural and man-made disasters 
  • Assure regulatory compliance and service goals are being met at all times, including proactively monitoring water quality and water supply/demand levels; maintaining minimum and maximum pressures and other operating target levels; minimizing unplanned outages of water to customers 
  • Manage planned construction work for main replacement program including assisting in long-term resource projections; prioritizing daily work; scheduling crews; overseeing pipeline shutdowns, main connections, service renewals, flushing, disinfections, pressure tests, and other work coordinated with contractors or others 
  • Provide reviews and support for facility capital improvements and maintenance projects including design review for operational impacts; development and oversight of Shutdown Plans; coordination with other CDD groups, SFPUC staff, and contractors; supervision of staff during the shutdown; and documentation of shutdown and start-up activities, including follow-up for any unforeseen impacts, changed conditions, or unanticipated results 
  • Manage work for new or re-developed areas of SF including: replace or install new mains and water services; participate in design review, construction support, and shutdown planning meetings; make recommendations for facilities replacement, upgrade, relocation or repair 
  • Manage response to main breaks, leaks, and customer inquiries within two hours of call; coordinate appropriate communications and repairs; assure cost and work information are documented accurately; provide follow-up communications as needed 
  • Oversee proactive maintenance activities including flushing, leak detection, valve exercise, and hydrant maintenance in the distribution system, and inspection and routine maintenance at facilities, to assure preventative maintenance goals and schedules are met; assure documentation of maintenance activities and results in database is accurate, complete, and timely 
  • Manage construction coordination activities for all planned and unplanned work performed by the CDD Construction & Maintenance (C&M) department 
  • Perform short-term and long-term planning and create reports to ensure adequate resource levels (staffing, equipment, and training) are provided 
  • Manage materials, equipment, vehicles and other resources assigned to subordinate staff effectively, efficiently, and maintaining a high level of accountability 
  • Prepare and analyze system performance reports, recommend changes and improvements, and continuously implement and enforce policies and procedures 
  • Ensure Performance Appraisals are prepared annually for all direct reports and subordinate staff in the C&M department; implement progressive disciplinary processes appropriately 
  • Enforce existing policies and procedures for subordinate work groups and develop and update policies and procedures with management oversight appropriately 
  • Implement and oversee training and development of subordinate staff; mentor staff to provide advancement opportunities and succession planning
  • Plan and oversee consultant contracts as needed 
  • Perform other duties as assigned to ensure the safe and reliable operation of the City Distribution Division water distribution system

Job Requirements

Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university in civil or mechanical engineering, construction management, industrial engineering, public administration, or closely related field; AND 
  2. Seven (7) years of experience in operations, maintenance, and/or planning of water or wastewater facilities, systems, or programs which must include three (3) years in direct supervision of water or wastewater utility staff; AND 
  3. Possession of a valid California Drivers License; AND 
  4. Possession of a D3 Water Distribution Operator Certificate with requirement to obtain D4 Water Distribution Operator Certificate within one year.

Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications 
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Excellent written and oral communication skills 
  • Construction management and scheduling experience, particularly working on water or wastewater facility construction or maintenance projects 
  • Knowledge of best management practices for water distribution systems 
  • Possession of a California Civil or Mechanical Professional Engineer license

Special Instructions

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