Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/24/24, 4/24/24, 7/24/24, 10/23/24 Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Team dynamics and team building Interviewing techniques, including crisis intervention methods Effective personnel practices including recognition, performance evaluation and progressive discipline Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas Rules and regulations governing eligibility and grant maintenance programs administered by the County The role of a public social service agency in the treatment plan Available community resources Casework practice and case management Principles of human behavior including people under physical, psychological and social stress Principles, techniques and methods of community and human services delivery programs Types of financial, medical and human services available to public assistance applicants The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid Principles of time management and project management Principles and techniques of program planning and evaluation Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems The functions and interrelationships of the various agencies comprising the criminal justice system Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Provide consultative services in complex situations Evaluate the quality and quantity of individual and unit performance Classify case problems and evaluate the effectiveness of efforts in solving them Coordinate the delivery of social and community services Analyze situations accurately and adopt an effective course of action Analyze, interpret and explain policies to staff Recognize problems which call for the use of public and private community resources Develop and maintain cooperative, effective working relationships with others Effectively listen, mediate and resolve complaints Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations Communicate clearly and concisely, both verbally and in writing Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow Develop clear and comprehensive procedures and forms necessary to implement changes Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Employment Qualifications Minimum Qualifications Either: 1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 1b. A Master's Degree from an accredited college or university in social work. Or: 2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners. Note: Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Driver's License: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Physical Abilities: Some positions in this class may require the incumbent to be able to: Sit for periods up to one hour while driving to home visits Climb flights of stairs to reach residence Lift infants and toddlers weighing up to 40 pounds Carry automobile child safety seats Have sufficient vision to assess physical condition of clients and home environment Working Conditions: Some positions in this class may require the incumbent to: Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations Work in dangerous, high crime areas of the community Work during non-routine hours, standby, and/or callback Work in and around substandard living areas with exposure to common communicable diseases, scabies, impetigo and other rashes Work outside in all types of climatic conditions including inclement, very hot and/or cold weather Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/24/24, 4/24/24, 7/24/24, 10/23/24 Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Team dynamics and team building Interviewing techniques, including crisis intervention methods Effective personnel practices including recognition, performance evaluation and progressive discipline Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas Rules and regulations governing eligibility and grant maintenance programs administered by the County The role of a public social service agency in the treatment plan Available community resources Casework practice and case management Principles of human behavior including people under physical, psychological and social stress Principles, techniques and methods of community and human services delivery programs Types of financial, medical and human services available to public assistance applicants The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid Principles of time management and project management Principles and techniques of program planning and evaluation Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems The functions and interrelationships of the various agencies comprising the criminal justice system Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Provide consultative services in complex situations Evaluate the quality and quantity of individual and unit performance Classify case problems and evaluate the effectiveness of efforts in solving them Coordinate the delivery of social and community services Analyze situations accurately and adopt an effective course of action Analyze, interpret and explain policies to staff Recognize problems which call for the use of public and private community resources Develop and maintain cooperative, effective working relationships with others Effectively listen, mediate and resolve complaints Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations Communicate clearly and concisely, both verbally and in writing Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow Develop clear and comprehensive procedures and forms necessary to implement changes Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Employment Qualifications Minimum Qualifications Either: 1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 1b. A Master's Degree from an accredited college or university in social work. Or: 2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners. Note: Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Driver's License: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Physical Abilities: Some positions in this class may require the incumbent to be able to: Sit for periods up to one hour while driving to home visits Climb flights of stairs to reach residence Lift infants and toddlers weighing up to 40 pounds Carry automobile child safety seats Have sufficient vision to assess physical condition of clients and home environment Working Conditions: Some positions in this class may require the incumbent to: Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations Work in dangerous, high crime areas of the community Work during non-routine hours, standby, and/or callback Work in and around substandard living areas with exposure to common communicable diseases, scabies, impetigo and other rashes Work outside in all types of climatic conditions including inclement, very hot and/or cold weather Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $77,250.00 per year to $87,550.00 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general supervision of the Director of Facilities Operations, the Custodial Service Supervisor will supervise the day-to-day operations of the department’s swing shift custodial team which supports approximately 2,000,000 square feet of space at Cal State East Bay. This position will perform a variety of administrative, supervisory and other duties as required in order to meet the operational needs of the campus. Additionally, the Custodial Service Supervisor will staff the Facilities after-hours phone line during their work shift - fielding calls and providing support as needed until 10:00pm, during the regularly scheduled work shift. Work Schedule: Mondays through Fridays from 3:00pm to 11:30pm. Responsibilities Staff Management: Oversee, assign and direct custodial service activities in all campus buildings. Manage and supervise swing shift custodians (approximately eleven employees) and related contracted support services. Develop work schedules for custodial services, staffing, and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required. Recommend solutions pertaining to cleaning and regular maintenance issues; attend various service-related meetings. Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention. Customer Expectations, Service Levels and Campus Sustainability Goals: Work in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas. Meet with campus stakeholders as required to ensure service levels are being met. Evaluate and purchase equipment to maintain a high level of efficiency. Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards. Ensure that all work is performed and completed in a safe and efficient manner while conforming the University's established policies and procedures. Collaborate with other members of Facilities Development & Operations (FD&O) to meet the department's sustainability goals and objectives. Budgets Management and Service Performance Metrics: Assist Custodial Manager and Director in the management of the custodial department's annual operating budget of approximately $3 million. Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety. Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants' complaints; and establish quality standards for rendered services. Develop and conduct surveys to ensure service levels are achieved. Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment and provide associated reports as requested. Other Duties: Participate in the department's rotating campus manager on-call duties for after business hours and on holidays. Perform special projects as assigned. Minimum Qualifications Education and Experience: Bachelor's degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field. Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization. Demonstrated strong leadership skills and Excellent customer service skills. Personnel management. Licenses, Certificates Degrees, and Credentials: Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Required Qualifications Culturally competent leadership and team development skills. The ability to implement development plans, ensuring staff possess skills and expertise to successfully meet the expectations of their work. Demonstrated interpersonal skills to build positive relationships across a diverse workforce to promote a climate of trust. Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline. Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co workers and patrons to meet the standards and objectives of the custodial department. Possess leadership presence and be accessible to meet with subordinates to address staff issues in a timely manner. Ability to provide direction and guidance to ensure staff perform as expected. Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences. Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and to ensure safety. Time management, planning and organizational skills while attending to details and the demands of the position and ability to plan and organize custodial team(s) to complete assignments efficiently and effectively. Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity. Knowledge of equitable practices in a custodial operations environment. Extensive knowledge and understanding of custodial operations and related safety procedures in a higher education or similar environment Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be capable of walking a significant amount of time daily. Preferred Skills and Knowledge Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment. Bi-lingual in Spanish. License/Certification Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Custodial Services Supervisor will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Aug 26 2024 Pacific Daylight Time Closing Date/Time:
Apr 26, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $77,250.00 per year to $87,550.00 per year. This position is a Management Personnel Plan (MPP) position in the CSU, and serves at the pleasure of the President. The CSU enjoys a generous benefits program with employer paid life insurance ($100,000), as well as health, dental, and vision insurance with the monthly premium largely paid by the CSU. Additionally, we offer a broad range of other benefits which includes dependent and health care reimbursement accounts, tuition fee waiver, 401k, 457 and 403(b) plans. The CSU belongs to the CalPERS retirement plan in which medical and dental insurance continues in qualified retirement. The CSU has 14 paid holidays, one personal holiday and the position earns 24 days of vacation and 12 days of sick leave per year. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrator I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position Under the general supervision of the Director of Facilities Operations, the Custodial Service Supervisor will supervise the day-to-day operations of the department’s swing shift custodial team which supports approximately 2,000,000 square feet of space at Cal State East Bay. This position will perform a variety of administrative, supervisory and other duties as required in order to meet the operational needs of the campus. Additionally, the Custodial Service Supervisor will staff the Facilities after-hours phone line during their work shift - fielding calls and providing support as needed until 10:00pm, during the regularly scheduled work shift. Work Schedule: Mondays through Fridays from 3:00pm to 11:30pm. Responsibilities Staff Management: Oversee, assign and direct custodial service activities in all campus buildings. Manage and supervise swing shift custodians (approximately eleven employees) and related contracted support services. Develop work schedules for custodial services, staffing, and equipment: estimate time, staffing and materials required for general cleaning maintenance, maintain records of personnel absences, assess and respond to staffing needs, evaluate performance, develop and conduct staff training programs, handle employee concerns, counsel and implement disciplinary actions as required. Recommend solutions pertaining to cleaning and regular maintenance issues; attend various service-related meetings. Recruit and provide required training and orientation of new hires to minimize staff turnover and support retention. Customer Expectations, Service Levels and Campus Sustainability Goals: Work in an equitable manner across all levels and differences; for example with peers, faculty, administration, and students to coordinate custodial services requests, plan and organize custodial operations serving all areas of the campus; control and standardize custodial procedures, materials and equipment; and investigate problem or potential problem areas. Meet with campus stakeholders as required to ensure service levels are being met. Evaluate and purchase equipment to maintain a high level of efficiency. Develop and implement building inspections, establish standards of cleanliness and ensure staff adhere to established cleanliness standards. Ensure that all work is performed and completed in a safe and efficient manner while conforming the University's established policies and procedures. Collaborate with other members of Facilities Development & Operations (FD&O) to meet the department's sustainability goals and objectives. Budgets Management and Service Performance Metrics: Assist Custodial Manager and Director in the management of the custodial department's annual operating budget of approximately $3 million. Ensure the proper care and use of University credit card, invoice approval, equipment purchase approval and research of technologies and equipment to improve services and safety. Develop and maintain custodial related performance metric reports; make inspections and maintain the required standards of safety and sanitation within the campus; manage the necessary corrective actions from building occupants' complaints; and establish quality standards for rendered services. Develop and conduct surveys to ensure service levels are achieved. Differentiate between routine maintenance and customer related services; track and maintain custodial related inventory of materials, supplies and equipment and provide associated reports as requested. Other Duties: Participate in the department's rotating campus manager on-call duties for after business hours and on holidays. Perform special projects as assigned. Minimum Qualifications Education and Experience: Bachelor's degree from an accredited college or university, or an equivalent combination of education and work experience in a related custodial or hospitality field. Two years of direct supervisory/management experience in custodial operations and hospitality environment with experience managing a large, diverse staff, working in a higher education or multilayered organization. Demonstrated strong leadership skills and Excellent customer service skills. Personnel management. Licenses, Certificates Degrees, and Credentials: Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Required Qualifications Culturally competent leadership and team development skills. The ability to implement development plans, ensuring staff possess skills and expertise to successfully meet the expectations of their work. Demonstrated interpersonal skills to build positive relationships across a diverse workforce to promote a climate of trust. Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline. Demonstrated ability to interact and communicate in an effective and dependable manner, as well as to establish and maintain cooperative working relationships with students, staff, faculty, co workers and patrons to meet the standards and objectives of the custodial department. Possess leadership presence and be accessible to meet with subordinates to address staff issues in a timely manner. Ability to provide direction and guidance to ensure staff perform as expected. Ability to effectively communicate expectations, encourage open communication and solicit feedback in a manner that is respectful of differences. Demonstrated ability to write, communicate and present at a level appropriate for the duties of the position and to follow verbal and written instructions on policies, procedures and to ensure safety. Time management, planning and organizational skills while attending to details and the demands of the position and ability to plan and organize custodial team(s) to complete assignments efficiently and effectively. Ability to communicate effectively with other managers and supervisors across different work shifts to ensure business continuity. Knowledge of equitable practices in a custodial operations environment. Extensive knowledge and understanding of custodial operations and related safety procedures in a higher education or similar environment Ability to utilize standard CMMS software, standard word processing and related computer software for tracking, reporting, and customer communication. Ability to respond to routine inquiries and explain standard policies and procedures to others. Must be capable of walking a significant amount of time daily. Preferred Skills and Knowledge Direct supervisory/management experience in custodian or housekeeping operations in higher educational institutions, healthcare, large organization or hospitality industry in a unionized environment. Bi-lingual in Spanish. License/Certification Possession of (or ability to obtain by date of hire) a valid Class C California Driver's License. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. At Cal State East Bay, the following nine competencies have been identified as valued leadership qualities: Communication, Cooperation, Delegation, Empathy, Feedback, Innovation, Leadership Presence, Passion and Strategic Ability. While we may not expect our managers to exhibit all of these competencies, we do expect them to aspire to develop them. As part of the annual evaluation review process, the Custodial Services Supervisor will be evaluated on each. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. Advertised: Apr 25 2024 Pacific Daylight Time Applications close: Aug 26 2024 Pacific Daylight Time Closing Date/Time:
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Forensic Services Supervisor in our Police Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Summary Description Under general direction, supervises and coordinates the personnel and activities of the Escondido Police Department Forensic Services Unit; identifies, diagrams, photographs, collects, transports and preserves evidence from crime scenes; performs difficult and complex examination of latent prints in connection with the investigation of crimes; completes latent print development on items of evidence; provides technical guidance and leadership in latent print analysis; gives expert testimony in the courts in all phases of latent print examination, latent print development and crime scene processing; develops training programs for sworn and non-sworn personnel; develops and maintains a quality assurance program; establishes policies and procedures to meet international standards; researches and implements new technologies to increase efficiency; and performs related duties as required. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Supervises and coordinates the collection, examination, processing, management and transportation of evidence from crime scenes. Participates in the selection, training and evaluation of assigned personnel, provides and coordinates staff training; works with employees to motivate and correct deficiencies; recommends and implements appropriate corrective action for assigned employees. Independently plans, coordinates, and reviews assigned activities and operations; determines schedules and provides adequate staffing of assigned staff. Documents crime scenes using various photographic media and techniques; takes photographs of crime scenes from helicopter/aircraft; photographs and processes suspects for evidence in the field and in a jail/prison facility. Searches for latent impressions and other physical evidence; prepares evidence lists for collected property and evidence. Records and documents crime scenes which include electronic scans, diagrams, sketches, photographs, and video. Instructs law enforcement officers regarding the significance of various types of physical evidence and proper evidence collection procedures. Obtains major case prints from suspects, victims and witnesses. Attends medical legal autopsies at the Medical Examiner’s Office to collect photographic and physical evidence; collects evidence from dead bodies and photographs all aspects of the body necessary for investigation at the crime scene. Dusts and lifts prints; develops prints using laser and chemical enhancements; classifies, identifies and examines prints; compares latent prints to inked prints; evaluates latent finger, palm, and footprints to determine quality, integrity and identity; maintains records of examinations. Processes evidence items for blood, latent prints and other impression evidence. Participates in coordinating, developing, and monitoring the assigned budget; compiles annual budget requests; recommends expenditure requests for designated accounts; monitors approved budget accounts. Assists management staff in the development of goals and objectives of the division; participates in the implementation of approved policies and procedures, monitors work activities to ensure compliance with established policies and procedures. Completes and monitors the flow of all necessary documents related to personnel matters for assigned divisions; performs payroll reporting and related procedures for assigned divisions. Reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems; reviews division needs with management, recommends improvements in work flow, procedures, and use of equipment and forms; implements improvements as approved; reports division activities, problems, and highlights both orally and in writing to department management. Assists management staff in collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; participates in the preparation of reports that present and interpret data, identify alternatives and make recommendations. Determines if latent prints recovered from crime scenes are usable for comparison to known prints of individuals and/or for entry into AFIS; requests known prints of possible suspects for comparison from local, state, and federal departments via associated databases, email and telephone; searches identifiable prints using Automated Fingerprint Identification Systems (AFIS) and related systems. Researches and evaluates new technical developments in latent print development and analysis of latent prints and evidence. Prepares photographs, charts, and other materials for demonstration of evidence in court; offers testimony in court as an expert witness in all phases of latent print examination, latent print development and crime scene processing; consults with attorneys on various methods of presenting evidence; provides expert testimony in court. Serves as resource person and technical expert for Forensic Services Unit. Implements and maintains a quality assurance program for the Forensic Services Unit to meet and maintain international standards. Previews and approves completed unit casework reports. Provides technical guidance and training to Forensic Services Unit personnel. Coordinates requests for services from various divisions; provides information to interdepartmental representatives and/or law enforcement agencies. Responds to inquiries from other departmental or City employees; resolves complaints; provides information requiring an understanding of departmental operations, policies, and procedures. Performs a wide variety of complex, responsible and confidential duties for management staff and other staff as assigned; relieves staff of administrative work, including investigating and answering complaints and providing assistance in resolving operational and administrative problems. Provides technical assistance at major crime scenes. Attends meetings. Works evenings, weekends or holidays and responds to emergency calls as needed. Provides vacation and temporary relief as needed. Performs other related duties as assigned. QUALIFICATIONS Knowledge of: Methods and techniques used in the identification, collection and preservation of prints and property and evidence, and commonly used fingerprint classification systems. Forensic science and evidence technology used in a crime laboratory. Supervisory management principles and techniques. Principles of supervision, training, and performance evaluation. Citywide and Police Department policies, procedures, rules, and regulations and unit functions. Safety regulations pertaining to a laboratory environment. Latent print comparison and identification techniques. Methods and procedures of automated latent print analysis and comparison. Standard terminology used to describe latent print evaluation, analysis and comparison. Photographic techniques, equipment and documentation used in latent print examinations. Development and preservation of latent prints. Inking process and techniques used in major case print collection. Rules and procedures of providing testimony in court. Crime scene diagramming and proper methods for evidence collection, preservation and storage. Principles and practices of crime scene photographs, photographic equipment, developing and printing methods, materials and techniques. Principles of business letter writing and report preparation. Safe work methods and safety regulations pertaining to the work; and protective clothing and devices related to the work. Principles and practices of municipal budget preparation and administration. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. English usage, spelling, grammar, and punctuation. Principles and practices of customer service. Ability to: Supervise, direct, and coordinate the work of assigned staff. Select, supervise, train and evaluate assigned staff. Operate and maintain various print identification and other technical and scientific instruments, equipment and supplies. Lift, read, classify and identify prints; recognize latent print forms and patterns. Compare and accurately identify latent prints. Take clear and accurate photographs. Maintain the integrity of evidence and chain of custody in accordance with established guidelines. Develop written work policies and procedures. Manage a large workload and meet specified deadlines. Prepare accurate written reports; maintain accurate and legible logs and records. Testify in court. Prepare, monitor and update the budget for assigned personnel. Prepare clear and concise administrative reports. Interpret, apply, and make decisions in accordance with applicable federal, state and local policies, laws and regulations. Recommend improvements in departmental operations and in the rules, regulations, and policies governing the department. Maintain accreditation. Work cooperatively with other departments, City officials, and outside agencies. Understand and carry out oral and written directions. Work independently. Maintain a calm and professional demeanor at all times. Participate in the development and administration of program goals, objectives and procedures. Research, analyze and evaluate new service delivery methods and techniques. Compile data, maintain records and files and participate in the preparation of clear and concise reports. Operate office equipment including computer information systems to include digital processing, database inquiry and word processing. Operate and maintain assigned vehicles and equipment in a safe and skillful manner; transport self and equipment to crime scenes. Oversee and participate in the provision of a high level of customer service to internal and external customers. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with other employees, staff and the public. Minimum Requirements Education/Training: An Associate of Arts or Science degree from an accredited college in administration of justice, evidence technology, biology, chemistry or related field. A Bachelor’s degree in any of the aforementioned fields is highly desirable. Experience: Four years of experience performing police-related duties, including crime scene investigations, evidence technology and print analysis and identification as a latent print examiner and/or field evidence technician. Experience in leading or supervising the work of others is highly desirable. License or Certificate: Possession of an appropriate California Driver’s License is required. Any certification through the International Association for Identification or equivalent are highly desirable. Must be willing to work overtime and variable hours including night, weekend and holiday work as required. Must be willing to be called back for crime scene investigations after normal working hours. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary. Closing Date/Time: 5/27/2024 5:00 PM Pacific
May 07, 2024
Full Time
Summary If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Forensic Services Supervisor in our Police Department. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Summary Description Under general direction, supervises and coordinates the personnel and activities of the Escondido Police Department Forensic Services Unit; identifies, diagrams, photographs, collects, transports and preserves evidence from crime scenes; performs difficult and complex examination of latent prints in connection with the investigation of crimes; completes latent print development on items of evidence; provides technical guidance and leadership in latent print analysis; gives expert testimony in the courts in all phases of latent print examination, latent print development and crime scene processing; develops training programs for sworn and non-sworn personnel; develops and maintains a quality assurance program; establishes policies and procedures to meet international standards; researches and implements new technologies to increase efficiency; and performs related duties as required. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Supervises and coordinates the collection, examination, processing, management and transportation of evidence from crime scenes. Participates in the selection, training and evaluation of assigned personnel, provides and coordinates staff training; works with employees to motivate and correct deficiencies; recommends and implements appropriate corrective action for assigned employees. Independently plans, coordinates, and reviews assigned activities and operations; determines schedules and provides adequate staffing of assigned staff. Documents crime scenes using various photographic media and techniques; takes photographs of crime scenes from helicopter/aircraft; photographs and processes suspects for evidence in the field and in a jail/prison facility. Searches for latent impressions and other physical evidence; prepares evidence lists for collected property and evidence. Records and documents crime scenes which include electronic scans, diagrams, sketches, photographs, and video. Instructs law enforcement officers regarding the significance of various types of physical evidence and proper evidence collection procedures. Obtains major case prints from suspects, victims and witnesses. Attends medical legal autopsies at the Medical Examiner’s Office to collect photographic and physical evidence; collects evidence from dead bodies and photographs all aspects of the body necessary for investigation at the crime scene. Dusts and lifts prints; develops prints using laser and chemical enhancements; classifies, identifies and examines prints; compares latent prints to inked prints; evaluates latent finger, palm, and footprints to determine quality, integrity and identity; maintains records of examinations. Processes evidence items for blood, latent prints and other impression evidence. Participates in coordinating, developing, and monitoring the assigned budget; compiles annual budget requests; recommends expenditure requests for designated accounts; monitors approved budget accounts. Assists management staff in the development of goals and objectives of the division; participates in the implementation of approved policies and procedures, monitors work activities to ensure compliance with established policies and procedures. Completes and monitors the flow of all necessary documents related to personnel matters for assigned divisions; performs payroll reporting and related procedures for assigned divisions. Reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems; reviews division needs with management, recommends improvements in work flow, procedures, and use of equipment and forms; implements improvements as approved; reports division activities, problems, and highlights both orally and in writing to department management. Assists management staff in collecting, compiling, and analyzing information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; participates in the preparation of reports that present and interpret data, identify alternatives and make recommendations. Determines if latent prints recovered from crime scenes are usable for comparison to known prints of individuals and/or for entry into AFIS; requests known prints of possible suspects for comparison from local, state, and federal departments via associated databases, email and telephone; searches identifiable prints using Automated Fingerprint Identification Systems (AFIS) and related systems. Researches and evaluates new technical developments in latent print development and analysis of latent prints and evidence. Prepares photographs, charts, and other materials for demonstration of evidence in court; offers testimony in court as an expert witness in all phases of latent print examination, latent print development and crime scene processing; consults with attorneys on various methods of presenting evidence; provides expert testimony in court. Serves as resource person and technical expert for Forensic Services Unit. Implements and maintains a quality assurance program for the Forensic Services Unit to meet and maintain international standards. Previews and approves completed unit casework reports. Provides technical guidance and training to Forensic Services Unit personnel. Coordinates requests for services from various divisions; provides information to interdepartmental representatives and/or law enforcement agencies. Responds to inquiries from other departmental or City employees; resolves complaints; provides information requiring an understanding of departmental operations, policies, and procedures. Performs a wide variety of complex, responsible and confidential duties for management staff and other staff as assigned; relieves staff of administrative work, including investigating and answering complaints and providing assistance in resolving operational and administrative problems. Provides technical assistance at major crime scenes. Attends meetings. Works evenings, weekends or holidays and responds to emergency calls as needed. Provides vacation and temporary relief as needed. Performs other related duties as assigned. QUALIFICATIONS Knowledge of: Methods and techniques used in the identification, collection and preservation of prints and property and evidence, and commonly used fingerprint classification systems. Forensic science and evidence technology used in a crime laboratory. Supervisory management principles and techniques. Principles of supervision, training, and performance evaluation. Citywide and Police Department policies, procedures, rules, and regulations and unit functions. Safety regulations pertaining to a laboratory environment. Latent print comparison and identification techniques. Methods and procedures of automated latent print analysis and comparison. Standard terminology used to describe latent print evaluation, analysis and comparison. Photographic techniques, equipment and documentation used in latent print examinations. Development and preservation of latent prints. Inking process and techniques used in major case print collection. Rules and procedures of providing testimony in court. Crime scene diagramming and proper methods for evidence collection, preservation and storage. Principles and practices of crime scene photographs, photographic equipment, developing and printing methods, materials and techniques. Principles of business letter writing and report preparation. Safe work methods and safety regulations pertaining to the work; and protective clothing and devices related to the work. Principles and practices of municipal budget preparation and administration. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. English usage, spelling, grammar, and punctuation. Principles and practices of customer service. Ability to: Supervise, direct, and coordinate the work of assigned staff. Select, supervise, train and evaluate assigned staff. Operate and maintain various print identification and other technical and scientific instruments, equipment and supplies. Lift, read, classify and identify prints; recognize latent print forms and patterns. Compare and accurately identify latent prints. Take clear and accurate photographs. Maintain the integrity of evidence and chain of custody in accordance with established guidelines. Develop written work policies and procedures. Manage a large workload and meet specified deadlines. Prepare accurate written reports; maintain accurate and legible logs and records. Testify in court. Prepare, monitor and update the budget for assigned personnel. Prepare clear and concise administrative reports. Interpret, apply, and make decisions in accordance with applicable federal, state and local policies, laws and regulations. Recommend improvements in departmental operations and in the rules, regulations, and policies governing the department. Maintain accreditation. Work cooperatively with other departments, City officials, and outside agencies. Understand and carry out oral and written directions. Work independently. Maintain a calm and professional demeanor at all times. Participate in the development and administration of program goals, objectives and procedures. Research, analyze and evaluate new service delivery methods and techniques. Compile data, maintain records and files and participate in the preparation of clear and concise reports. Operate office equipment including computer information systems to include digital processing, database inquiry and word processing. Operate and maintain assigned vehicles and equipment in a safe and skillful manner; transport self and equipment to crime scenes. Oversee and participate in the provision of a high level of customer service to internal and external customers. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with other employees, staff and the public. Minimum Requirements Education/Training: An Associate of Arts or Science degree from an accredited college in administration of justice, evidence technology, biology, chemistry or related field. A Bachelor’s degree in any of the aforementioned fields is highly desirable. Experience: Four years of experience performing police-related duties, including crime scene investigations, evidence technology and print analysis and identification as a latent print examiner and/or field evidence technician. Experience in leading or supervising the work of others is highly desirable. License or Certificate: Possession of an appropriate California Driver’s License is required. Any certification through the International Association for Identification or equivalent are highly desirable. Must be willing to work overtime and variable hours including night, weekend and holiday work as required. Must be willing to be called back for crime scene investigations after normal working hours. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Unclassified / Clerical / Technical Benefit Summary. Closing Date/Time: 5/27/2024 5:00 PM Pacific
Announcement Number: 375366031 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION GENERAL SERVICES SUPERVISOR Las Vegas The Legislative Counsel Bureau (LCB) is seeking qualified candidates to fill a permanent, full-time position of General Services Supervisor to work at our Las Vegas campus. The LCB is a nonpartisan agency that provides professional, technical, and administrative support to the Nevada Legislature. This position involves working within a highly professional environment with legislators, legislative staff and interacting with persons from other state agencies and members of the public. Position Description: The successful applicant will be responsible for providing the management of daily operations within our General Services Unit. The General Services Unit provides services in the areas of purchasing, receiving, mail processing, storage, delivery, record keeping, office and furniture moves, office supplies, inventory, and the receipt and distribution of bills and publications. This position will report directly to the LCB's Las Vegas-based Deputy Director. Duties and RESPONSIBILITIES: This list provides a range of the duties performed by the General Services Supervisor; it does not include all of the essential functions of the job. • Work closely with management to create and maintain a budget for the Las Vegas General Services team. • Plan, organize, and direct all tasks related to the daily operation of the unit to ensure an efficient, timely, accurate and safe operation. • Provide leadership and mentoring to staff; train, supervise, develop, and evaluate staff performance. • Prepare, review, and award bids and quotes for goods and services. • Effectively manage personnel and resolve issues or conflicts, with the assistance of the Human Resources Unit. • Purchase a wide variety of property, equipment, services, parts and supplies up to established monetary limits and designated purchasing authority; determine best price and availability of items; issue and modify purchase orders via an open-term contract or informal quote. • Maintain and monitor a digital recordkeeping system related to inventory purchases in accordance with purchasing-related State statutes and regulations and departmental policies and procedures. • Identify inconsistencies or problems to expedite orders; contact vendors to resolve problems and arrange for delivery and return of items. • Operate postage meters and other mail equipment to process letters, flats and packages; weigh letters and packages and affix proper postage. • Process certified, registered, insured, and Federal Express mail; ensure information is obtained for proper mailing; record addressee, sender, and date information; complete appropriate mail slips for patrons; initiate tracing of letters and packages for items not received; and sign for incoming certified, registered, insured and express mail. • Safely operate equipment such as forklift, pallet jack and dolly to receive, move, rotate, and distribute materials, and complete and maintain training and/or certification necessary for the safe operation of such equipment. • Dispose of obsolete and excess items by inspecting property to determine item's condition for use, transfer or sale and contacting the appropriate authority for disposition. • Plan effectively for future projects and needs of our facilities. • Follow safe working practices. • Provide effective backup coverage to team members of other units as needed. Qualifications: Applicants must possess a high school diploma or equivalent education and have at least two years of supervisory experience. The successful candidate will be able to effectively prioritize tasks, effectively communicate verbally and in writing including phone and Teams Chat etiquette, establish and maintain successful working relationships, resolve problems, train and supervise staff members, track and organize records through computer databases and/or spreadsheets, perform with a high level of professionalism under deadlines and during critical projects, be punctual, dependable and self-motivated, provide excellent customer service, and maintain strict adherence to confidentiality standards. A valid driver's license is required at the time of hire and is a condition of continuing employment. Previous purchasing experience negotiating with vendors for the purchase of desired quality, warranty, price and delivery date of goods and services is preferred. Salary: The annual starting salary is based on a Grade 32, which has a salary range of $51,072.48 to $75,376.80 based upon the employee/employer paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be determined based upon experience. Benefits: The State benefits package includes enrollment into the Public Employees' Retirement System (www.nvpers.org), a selection of Public Employee's Benefits Program health insurance plans (www.pebp.state.nv.us), twelve paid holidays, paid annual leave and sick leave. Other optional voluntary benefits are also available, including a deferred compensation program. Working Environment: The working environment may include dirt, pollen, insects, inclement weather, moving equipment, noise from equipment and temperature extremes. The person in this position must be able to lift up to 25 pounds, climb ladders, walk, stand, crouch, grab, hold, push, pull, bend, use arms above the head, use equipment, power and hand tools, computers, and various office machines. Overtime is required, especially during peak times of the year in preparation for and during the Legislative Session. Overtime is compensated at a time-and-one-half rate and may be paid or stored as compensatory leave. APPLICATION PROCESS: Applicants will be asked to complete a background check and any offer of employment will be made contingent upon the results of that check. Applicants must submit an LCB application, which may be found at: http://www.leg.state.nv.us/App/CareerOpenings/A/. Applicants may also submit a current résumé and a letter of interest. This recruitment is open until the position is filled, but applicants are encouraged to submit materials as soon as possible as screening, interviewing and selection will begin immediately. Applications may be emailed to LCBHR-Employment@lcb.state.nv.us, or may instead be mailed to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, NV 89701-4747 The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate based on race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information (GINA), compensation history, or any other characteristic protected by applicable law. The Nevada Legislature and Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us in order to request reasonable accommodations to enable participation in the hiring process. Applicants will not be disqualified from consideration based upon requests for reasonable accommodations. (Revised 4/15/2024) Closing Date/Time: Until recruitment needs are satisfied
May 01, 2024
Full Time
Announcement Number: 375366031 NEVADA LEGISLATIVE COUNSEL BUREAU ADMINISTRATIVE DIVISION GENERAL SERVICES SUPERVISOR Las Vegas The Legislative Counsel Bureau (LCB) is seeking qualified candidates to fill a permanent, full-time position of General Services Supervisor to work at our Las Vegas campus. The LCB is a nonpartisan agency that provides professional, technical, and administrative support to the Nevada Legislature. This position involves working within a highly professional environment with legislators, legislative staff and interacting with persons from other state agencies and members of the public. Position Description: The successful applicant will be responsible for providing the management of daily operations within our General Services Unit. The General Services Unit provides services in the areas of purchasing, receiving, mail processing, storage, delivery, record keeping, office and furniture moves, office supplies, inventory, and the receipt and distribution of bills and publications. This position will report directly to the LCB's Las Vegas-based Deputy Director. Duties and RESPONSIBILITIES: This list provides a range of the duties performed by the General Services Supervisor; it does not include all of the essential functions of the job. • Work closely with management to create and maintain a budget for the Las Vegas General Services team. • Plan, organize, and direct all tasks related to the daily operation of the unit to ensure an efficient, timely, accurate and safe operation. • Provide leadership and mentoring to staff; train, supervise, develop, and evaluate staff performance. • Prepare, review, and award bids and quotes for goods and services. • Effectively manage personnel and resolve issues or conflicts, with the assistance of the Human Resources Unit. • Purchase a wide variety of property, equipment, services, parts and supplies up to established monetary limits and designated purchasing authority; determine best price and availability of items; issue and modify purchase orders via an open-term contract or informal quote. • Maintain and monitor a digital recordkeeping system related to inventory purchases in accordance with purchasing-related State statutes and regulations and departmental policies and procedures. • Identify inconsistencies or problems to expedite orders; contact vendors to resolve problems and arrange for delivery and return of items. • Operate postage meters and other mail equipment to process letters, flats and packages; weigh letters and packages and affix proper postage. • Process certified, registered, insured, and Federal Express mail; ensure information is obtained for proper mailing; record addressee, sender, and date information; complete appropriate mail slips for patrons; initiate tracing of letters and packages for items not received; and sign for incoming certified, registered, insured and express mail. • Safely operate equipment such as forklift, pallet jack and dolly to receive, move, rotate, and distribute materials, and complete and maintain training and/or certification necessary for the safe operation of such equipment. • Dispose of obsolete and excess items by inspecting property to determine item's condition for use, transfer or sale and contacting the appropriate authority for disposition. • Plan effectively for future projects and needs of our facilities. • Follow safe working practices. • Provide effective backup coverage to team members of other units as needed. Qualifications: Applicants must possess a high school diploma or equivalent education and have at least two years of supervisory experience. The successful candidate will be able to effectively prioritize tasks, effectively communicate verbally and in writing including phone and Teams Chat etiquette, establish and maintain successful working relationships, resolve problems, train and supervise staff members, track and organize records through computer databases and/or spreadsheets, perform with a high level of professionalism under deadlines and during critical projects, be punctual, dependable and self-motivated, provide excellent customer service, and maintain strict adherence to confidentiality standards. A valid driver's license is required at the time of hire and is a condition of continuing employment. Previous purchasing experience negotiating with vendors for the purchase of desired quality, warranty, price and delivery date of goods and services is preferred. Salary: The annual starting salary is based on a Grade 32, which has a salary range of $51,072.48 to $75,376.80 based upon the employee/employer paid retirement option. An employer-paid contribution plan is also available with a reduced salary in lieu of an employee contribution. Actual starting salary will be determined based upon experience. Benefits: The State benefits package includes enrollment into the Public Employees' Retirement System (www.nvpers.org), a selection of Public Employee's Benefits Program health insurance plans (www.pebp.state.nv.us), twelve paid holidays, paid annual leave and sick leave. Other optional voluntary benefits are also available, including a deferred compensation program. Working Environment: The working environment may include dirt, pollen, insects, inclement weather, moving equipment, noise from equipment and temperature extremes. The person in this position must be able to lift up to 25 pounds, climb ladders, walk, stand, crouch, grab, hold, push, pull, bend, use arms above the head, use equipment, power and hand tools, computers, and various office machines. Overtime is required, especially during peak times of the year in preparation for and during the Legislative Session. Overtime is compensated at a time-and-one-half rate and may be paid or stored as compensatory leave. APPLICATION PROCESS: Applicants will be asked to complete a background check and any offer of employment will be made contingent upon the results of that check. Applicants must submit an LCB application, which may be found at: http://www.leg.state.nv.us/App/CareerOpenings/A/. Applicants may also submit a current résumé and a letter of interest. This recruitment is open until the position is filled, but applicants are encouraged to submit materials as soon as possible as screening, interviewing and selection will begin immediately. Applications may be emailed to LCBHR-Employment@lcb.state.nv.us, or may instead be mailed to: Legislative Counsel Bureau Attn: Human Resources 401 S. Carson Street Carson City, NV 89701-4747 The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate based on race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information (GINA), compensation history, or any other characteristic protected by applicable law. The Nevada Legislature and Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. Applicants may contact LCBHR@lcb.state.nv.us in order to request reasonable accommodations to enable participation in the hiring process. Applicants will not be disqualified from consideration based upon requests for reasonable accommodations. (Revised 4/15/2024) Closing Date/Time: Until recruitment needs are satisfied
Job Summary The Mohave County Office of Procurement is currently recruiting for an Administrative and Central Services Supervisor in Kingman, AZ. The typical hiring salary is $22.58 - $27.78 - DOQ *Current pay range is under review in the upcoming 24-25 Fiscal Year* Performs secondary line supervisory work involved in maintaining the administrative, business and clerically oriented processes of a large office staff within a major department that performs a wide variety of clerical functions. Positions are responsible to a department director or staff level manager/administrator for maintaining the administrative, business and clerically oriented processes of the department. Positions have full supervisory responsibility, independently develop, and implement new procedures and have a major impact on the department's budget and planning processes. Positions assist in establishing office policies and set standards for the interpretation and application of departmental policies as they apply to the office functions. This class is also distinguished because of the level of work it supervises, the responsibility for a number of separate functions, the complexity and impact of the functions, the size and level of the organization and in that it reports directly to a department director or staff level manager/administrator. REPORTS TO Work is performed independently under general direction of a department director or staff level manager/administrator. The employee is expected to exercise initiative and independent judgment in accordance and ensuring compliance with established procedures and regulations. SUPERVISION EXERCISED Directly exercises immediate to general supervision over an assigned staff. Essential Job Functions Supervises, coordinates, directs and participates in the activities of assigned department. Supervises, coordinates and performs a variety of administrative staff work such as: scheduling; maintaining records; reviewing departmental records to ensure compliance to regulations and procedures; assisting in the development and implementation of new or revised procedures; policies and training methods for department; responding to requests for information or services; performing related administrative, planning and research activities; and preparing correspondence, reports, statistical information and may prepare budget materials for budget development and planning. Monitors designated budgets and expenditures, reviews for accuracy, and makes adjustments and revisions as directed; prepares purchase orders and supply requisitions; may monitor receipt of materials and invoices; processes travel claims; oversees financial records. Determines best course of action in the completion of assignments in department including setting priorities. Serves as clerk and maintains official files of minutes, agendas and resolutions of Mohave County commissions and committees supported by the Department; prepares and distributes notices, agendas and supplementary materials, schedules facilities and audio-visual equipment, prepares transcribed minutes and follow-up actions, and video or audio recordings of meetings. Creates and processes letters, newsletters, e-mails, and other documents independently for the department head; provides effective oral and written communication, and maintains relationships with office staff serving the Board of Supervisors, the Clerk of the Board of Supervisors, members of the County commissions and committees supported by the department, other county offices, outside agencies, the public, and the news media; assists in preparing news releases and communication bulletins regarding department activities; edits letters, performance reports, newsletters and any related publications for the department. Instructs personnel on County and departmental personnel rules, policies, and procedures; serves as departmental liaison to County human resources; maintains strict confidentiality of personnel information processed as part of regular departmental business. Completes performance evaluations; may make hiring recommendations; recommends disciplinary actions; approves vacations and time off; prepares work schedules and assignments; supervises the activities of assigned personnel; audits files and monitors reports and recordkeeping activities filed by assigned personnel for completeness, accuracy, and adherence to and ensuring compliance to policies, procedures, rules and regulations of department; instructs personnel on departmental policies, procedures and techniques; and provides training. Assists and instructs assigned personnel in the resolution of difficult problems and situations. Assists general public in the resolution of difficult problems and situations. Assists in and coordinates activities and programs with other county departments. Prepares, complete, accurate and timely reports, records and logs. May perform any duties and responsibilities of department as required. Communicates and acts in a professional manner with the public, co-workers, and work contacts. As assigned to Central Services ( may include any and/or all of the essential functions above) : Supervises Central Services Division with county-wide surplus and materials management, telecommunications, and mail distribution, which includes switchboard operation, cell phone plan management, cell phone technical support coordination, postage application and tracking, surplus auction, shipping and receiving, mail and package distribution, and internal cost allocations. Serves as back-up for Central Services Division. Supervises the County cell phones working directly or indirectly with contracted vendor to activate, deactivate, and troubleshoot mobile service issues. Assists customers in determining the most appropriate mail service for their needs and to maximize postage discounts. Solve problems such as tracking lost mail, researching incorrectly addressed mail and redirecting it to the appropriate party, and working with customers and vendors to resolve issues. Serves as liaison with vendor(s) in determining upgrades and repairs and ensures all mail distribution equipment is appropriately supplied by vendor(s) in accordance with contract(s). Troubleshoots and coordinates with vendor(s) regarding basic repair issues, as appropriate. Coordinates inside and outside courier operations which includes determining the locations and frequencies to be included in routes. Operates and instructs staff in the use of mail equipment including high-tech inserter, computerized postage meter with scale and bar code reader, and an automatic bundling and inserting machine. Reviews reports on mail distribution activities including mail processed and financial reports to ensure accuracy and adjust, as needed, which require intermediate analytical application. Develop and manage the Procurement / Central Services Budget in conjunction with the Director, may review and approve expenditures, tracks actual expenditures. Prepares detailed financial and statistical reports, long-range planning documents, and other reports or documents as needed. Generates, maintains, and prepares all Procurement / Central Services financial reports required for the Finance Department, audits and any other financial/budget reports required by outside agencies. Act as fiscal liaison between the Department and other County departments. Schedule travel and training for Contracting and Central Services Divisions as needed. Evaluates operations and makes recommendations for efficient central service processing methods. Witnesses and documents formal bid openings. Assists vendors with vendor registration and maintains phone, mail, contact with vendors and their representatives. Reviews and files Department requests for Board of Supervisors actions, including resolution adoption; acts as Department liaison to the Clerk of the Board. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School Diploma/GED (General Education Degree). Three (3) years progressively responsible experience in the performance of advanced/specialized level work as an Office Assistant Senior or Office Specialist in assigned or related department or three (3) years progressively responsible advanced level clerical/technician work experience specific or related to assigned department. One (1) year first line supervisory experience. OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. A requirement of proficiency to type 60 words per minute (wpm) may be necessary. PREFERRED SPECIAL REQUIREMENT "AS ASSIGNED TO CENTRAL SERVICES" Bachelor’s degree in Public Administration, Business Administration, Financial Management, or a closely related field. Knowledge, Skills & Abilities Knowledge of: Administrative rules and regulations and the policies and procedures of federal, state and county requirements utilized in the assigned department. Organization of the department. Modern office practices, procedures, and equipment. Index and filing systems. General finance and accounting principles. Effective telephone and audio/visual conferencing techniques. English, grammar, punctuation, and spelling. Principles of Internet research. MS Word, Excel, and PowerPoint software applications; Adobe Acrobat software; database software; Internet social media for news releases; e-mail, calendar, and task scheduling software applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Skill in: Courtesy and tact in dealing with the public and public officials. Mathematics to perform calculations and general accounting procedures. Principles and practices of leadership, supervision, and training. Effectively operating modern office machines as necessary to include typewriters, calculators, copiers, fax machines, Internet enabled telephones, audio/video conferencing equipment and skill in utilizing computer hardware and software including personal computers, tablets, handheld computers, and scanners. Establishing and maintaining effective file systems. Performing research and compile information from a variety of sources. Ability to: Exhibit and instruct strong customer-service skills and strong team orientation. Set priorities, assign, schedule, train, supervise, audit, and evaluate work activities and to persuade assigned personnel effectively. Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies of assigned department. Maintain confidentiality of privileged and sensitive information. Work independently. Perform and coordinate department purchases and expense reconciliation, research and implement methods to save costs, interpret financial data, estimate expenses, and prepare and track budgets. Hold staff meetings and collaborate with other departments to facilitate efficient work flow. Develop appropriate, effective, and efficient methods of completing assignments. Follow complex oral and written instructions and communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Prepare clear, concise, grammatically correct (including punctuation and spelling), letters, memos, minutes, and other written documents. Exercise independent thinking and good judgment. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Perform the essential functions of the job specifications with or without a reasonable accommodation.
Mar 08, 2024
Full Time
Job Summary The Mohave County Office of Procurement is currently recruiting for an Administrative and Central Services Supervisor in Kingman, AZ. The typical hiring salary is $22.58 - $27.78 - DOQ *Current pay range is under review in the upcoming 24-25 Fiscal Year* Performs secondary line supervisory work involved in maintaining the administrative, business and clerically oriented processes of a large office staff within a major department that performs a wide variety of clerical functions. Positions are responsible to a department director or staff level manager/administrator for maintaining the administrative, business and clerically oriented processes of the department. Positions have full supervisory responsibility, independently develop, and implement new procedures and have a major impact on the department's budget and planning processes. Positions assist in establishing office policies and set standards for the interpretation and application of departmental policies as they apply to the office functions. This class is also distinguished because of the level of work it supervises, the responsibility for a number of separate functions, the complexity and impact of the functions, the size and level of the organization and in that it reports directly to a department director or staff level manager/administrator. REPORTS TO Work is performed independently under general direction of a department director or staff level manager/administrator. The employee is expected to exercise initiative and independent judgment in accordance and ensuring compliance with established procedures and regulations. SUPERVISION EXERCISED Directly exercises immediate to general supervision over an assigned staff. Essential Job Functions Supervises, coordinates, directs and participates in the activities of assigned department. Supervises, coordinates and performs a variety of administrative staff work such as: scheduling; maintaining records; reviewing departmental records to ensure compliance to regulations and procedures; assisting in the development and implementation of new or revised procedures; policies and training methods for department; responding to requests for information or services; performing related administrative, planning and research activities; and preparing correspondence, reports, statistical information and may prepare budget materials for budget development and planning. Monitors designated budgets and expenditures, reviews for accuracy, and makes adjustments and revisions as directed; prepares purchase orders and supply requisitions; may monitor receipt of materials and invoices; processes travel claims; oversees financial records. Determines best course of action in the completion of assignments in department including setting priorities. Serves as clerk and maintains official files of minutes, agendas and resolutions of Mohave County commissions and committees supported by the Department; prepares and distributes notices, agendas and supplementary materials, schedules facilities and audio-visual equipment, prepares transcribed minutes and follow-up actions, and video or audio recordings of meetings. Creates and processes letters, newsletters, e-mails, and other documents independently for the department head; provides effective oral and written communication, and maintains relationships with office staff serving the Board of Supervisors, the Clerk of the Board of Supervisors, members of the County commissions and committees supported by the department, other county offices, outside agencies, the public, and the news media; assists in preparing news releases and communication bulletins regarding department activities; edits letters, performance reports, newsletters and any related publications for the department. Instructs personnel on County and departmental personnel rules, policies, and procedures; serves as departmental liaison to County human resources; maintains strict confidentiality of personnel information processed as part of regular departmental business. Completes performance evaluations; may make hiring recommendations; recommends disciplinary actions; approves vacations and time off; prepares work schedules and assignments; supervises the activities of assigned personnel; audits files and monitors reports and recordkeeping activities filed by assigned personnel for completeness, accuracy, and adherence to and ensuring compliance to policies, procedures, rules and regulations of department; instructs personnel on departmental policies, procedures and techniques; and provides training. Assists and instructs assigned personnel in the resolution of difficult problems and situations. Assists general public in the resolution of difficult problems and situations. Assists in and coordinates activities and programs with other county departments. Prepares, complete, accurate and timely reports, records and logs. May perform any duties and responsibilities of department as required. Communicates and acts in a professional manner with the public, co-workers, and work contacts. As assigned to Central Services ( may include any and/or all of the essential functions above) : Supervises Central Services Division with county-wide surplus and materials management, telecommunications, and mail distribution, which includes switchboard operation, cell phone plan management, cell phone technical support coordination, postage application and tracking, surplus auction, shipping and receiving, mail and package distribution, and internal cost allocations. Serves as back-up for Central Services Division. Supervises the County cell phones working directly or indirectly with contracted vendor to activate, deactivate, and troubleshoot mobile service issues. Assists customers in determining the most appropriate mail service for their needs and to maximize postage discounts. Solve problems such as tracking lost mail, researching incorrectly addressed mail and redirecting it to the appropriate party, and working with customers and vendors to resolve issues. Serves as liaison with vendor(s) in determining upgrades and repairs and ensures all mail distribution equipment is appropriately supplied by vendor(s) in accordance with contract(s). Troubleshoots and coordinates with vendor(s) regarding basic repair issues, as appropriate. Coordinates inside and outside courier operations which includes determining the locations and frequencies to be included in routes. Operates and instructs staff in the use of mail equipment including high-tech inserter, computerized postage meter with scale and bar code reader, and an automatic bundling and inserting machine. Reviews reports on mail distribution activities including mail processed and financial reports to ensure accuracy and adjust, as needed, which require intermediate analytical application. Develop and manage the Procurement / Central Services Budget in conjunction with the Director, may review and approve expenditures, tracks actual expenditures. Prepares detailed financial and statistical reports, long-range planning documents, and other reports or documents as needed. Generates, maintains, and prepares all Procurement / Central Services financial reports required for the Finance Department, audits and any other financial/budget reports required by outside agencies. Act as fiscal liaison between the Department and other County departments. Schedule travel and training for Contracting and Central Services Divisions as needed. Evaluates operations and makes recommendations for efficient central service processing methods. Witnesses and documents formal bid openings. Assists vendors with vendor registration and maintains phone, mail, contact with vendors and their representatives. Reviews and files Department requests for Board of Supervisors actions, including resolution adoption; acts as Department liaison to the Clerk of the Board. SECONDARY JOB FUNCTIONS Performs related work as required. Performs special assignments as requested. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School Diploma/GED (General Education Degree). Three (3) years progressively responsible experience in the performance of advanced/specialized level work as an Office Assistant Senior or Office Specialist in assigned or related department or three (3) years progressively responsible advanced level clerical/technician work experience specific or related to assigned department. One (1) year first line supervisory experience. OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver’s license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Provide acceptable driving history at no cost to the County. A requirement of proficiency to type 60 words per minute (wpm) may be necessary. PREFERRED SPECIAL REQUIREMENT "AS ASSIGNED TO CENTRAL SERVICES" Bachelor’s degree in Public Administration, Business Administration, Financial Management, or a closely related field. Knowledge, Skills & Abilities Knowledge of: Administrative rules and regulations and the policies and procedures of federal, state and county requirements utilized in the assigned department. Organization of the department. Modern office practices, procedures, and equipment. Index and filing systems. General finance and accounting principles. Effective telephone and audio/visual conferencing techniques. English, grammar, punctuation, and spelling. Principles of Internet research. MS Word, Excel, and PowerPoint software applications; Adobe Acrobat software; database software; Internet social media for news releases; e-mail, calendar, and task scheduling software applications. Mohave County Personnel Policies and Procedures, and Department Regulation. Skill in: Courtesy and tact in dealing with the public and public officials. Mathematics to perform calculations and general accounting procedures. Principles and practices of leadership, supervision, and training. Effectively operating modern office machines as necessary to include typewriters, calculators, copiers, fax machines, Internet enabled telephones, audio/video conferencing equipment and skill in utilizing computer hardware and software including personal computers, tablets, handheld computers, and scanners. Establishing and maintaining effective file systems. Performing research and compile information from a variety of sources. Ability to: Exhibit and instruct strong customer-service skills and strong team orientation. Set priorities, assign, schedule, train, supervise, audit, and evaluate work activities and to persuade assigned personnel effectively. Understand, interpret, and apply pertinent federal, state and local rules, regulations, procedures and policies of assigned department. Maintain confidentiality of privileged and sensitive information. Work independently. Perform and coordinate department purchases and expense reconciliation, research and implement methods to save costs, interpret financial data, estimate expenses, and prepare and track budgets. Hold staff meetings and collaborate with other departments to facilitate efficient work flow. Develop appropriate, effective, and efficient methods of completing assignments. Follow complex oral and written instructions and communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Prepare clear, concise, grammatically correct (including punctuation and spelling), letters, memos, minutes, and other written documents. Exercise independent thinking and good judgment. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Perform the essential functions of the job specifications with or without a reasonable accommodation.
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job The Clerk of the Board of Supervisors is recruiting for a Board Services Supervisor to supervise the daily operations of a process team performing complex administrative work in support of various programs and business functions. In addition to supervising staff, the Board Services Supervisor may be responsible for overseeing the board agenda processes; preparing agendas; attending Board of Supervisors meetings and communicating actions; overseeing the process for appealing property valuation; managing the Form 700 Conflict of Interest program and overseeing the processes relating to Boards, Commissions and Committees; implementing improvements to programs and operations; overseeing the Countywide records retention program; overseeing the licensing of businesses in the unincorporated County area; and regularly interpreting, applying, and explaining state local laws and department policies and procedures. For more detailed information, refer to the Board Services Supervisor job description. About the Department The Clerk of the Board (COB) is the official repository of County records and provides administrative support to the Board of Supervisors, the Assessment Appeals Board and Hearing Officers, and the governing boards of designated districts and authorities. The office also provides a variety of other services, on behalf of the County Board of Supervisors, which include: Assessment Appeals; Boards, Commissions and Committees; Business Licenses; Customer Service Complaints; County Code; Public Records Requests, and Records Management Program. Learn more about this critical department on the Clerk of the Board of Supervisors website . CONDITIONS OF EMPLOYMENT Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Education: Thirty (30) semester (45 quarter) upper division units of completed college coursework from an accredited college or university in public or business administration, or a related field. REQUIRED DOCUMENTATION: A copy of legible transcripts (unofficial are acceptable) must be attached to your application or emailed to employment@hr.sbcounty.gov , Subject: Board Services Supervisor by the filing deadline. Failure to provide the requested documents by the filing deadline may result in disqualification of the application. -- AND -- Experience: Must meet one of the following options: Option 1: Two (2) years of full scope experience performing complex administrative analysis in the areas of organizational/personnel analysis, budget/financial analysis, policy/program/operational development, project management, RFP/contracts or procurement - AND - One (1) year of full-scope supervisory experience OR two (2) years lead experience over clerical and/or a support services staff (may be concurrent). -OR- Option 2: Two (2) years of experience at the level of the San Bernardino County Senior Board Services Specialist, or higher, performing highly responsible lead work in support of various programs for the Clerk of the Board of Supervisors. Equivalent experience supporting another County's Board of Supervisor's or a City's Council may be considered. IMPORTANT NOTE: All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date. Desired Qualifications The ideal candidate will possess the following: A dedication to provide excellent customer service. Ability to establish and maintain effective working relationships with multiple departments, agencies, Boards, and individuals at various levels. Exceptional written and oral communication skills that include confident, articulate, and professional public speaking abilities. Strong supervisory skills and experience that includes successfully leading, guiding, coaching, delegating, and evaluating a diverse staff. Bachelor's degree in public or business administration. Selection Process Examination: There will be a competitive evaluation of qualifications based on the information provided in the Application and Supplemental Questionnaire. The most highly qualified, based upon the results of the evaluation, may be referred for a selection interview. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, April 26, 2024 . ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) w ho are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. For important information on employment processes and submitting job applications, see links below: Guide to Completing a County Job Application Applicant Information and the County Employment Process Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: 5/11/2024 5:00 PM Pacific
Apr 14, 2024
Full Time
The Job The Clerk of the Board of Supervisors is recruiting for a Board Services Supervisor to supervise the daily operations of a process team performing complex administrative work in support of various programs and business functions. In addition to supervising staff, the Board Services Supervisor may be responsible for overseeing the board agenda processes; preparing agendas; attending Board of Supervisors meetings and communicating actions; overseeing the process for appealing property valuation; managing the Form 700 Conflict of Interest program and overseeing the processes relating to Boards, Commissions and Committees; implementing improvements to programs and operations; overseeing the Countywide records retention program; overseeing the licensing of businesses in the unincorporated County area; and regularly interpreting, applying, and explaining state local laws and department policies and procedures. For more detailed information, refer to the Board Services Supervisor job description. About the Department The Clerk of the Board (COB) is the official repository of County records and provides administrative support to the Board of Supervisors, the Assessment Appeals Board and Hearing Officers, and the governing boards of designated districts and authorities. The office also provides a variety of other services, on behalf of the County Board of Supervisors, which include: Assessment Appeals; Boards, Commissions and Committees; Business Licenses; Customer Service Complaints; County Code; Public Records Requests, and Records Management Program. Learn more about this critical department on the Clerk of the Board of Supervisors website . CONDITIONS OF EMPLOYMENT Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Education: Thirty (30) semester (45 quarter) upper division units of completed college coursework from an accredited college or university in public or business administration, or a related field. REQUIRED DOCUMENTATION: A copy of legible transcripts (unofficial are acceptable) must be attached to your application or emailed to employment@hr.sbcounty.gov , Subject: Board Services Supervisor by the filing deadline. Failure to provide the requested documents by the filing deadline may result in disqualification of the application. -- AND -- Experience: Must meet one of the following options: Option 1: Two (2) years of full scope experience performing complex administrative analysis in the areas of organizational/personnel analysis, budget/financial analysis, policy/program/operational development, project management, RFP/contracts or procurement - AND - One (1) year of full-scope supervisory experience OR two (2) years lead experience over clerical and/or a support services staff (may be concurrent). -OR- Option 2: Two (2) years of experience at the level of the San Bernardino County Senior Board Services Specialist, or higher, performing highly responsible lead work in support of various programs for the Clerk of the Board of Supervisors. Equivalent experience supporting another County's Board of Supervisor's or a City's Council may be considered. IMPORTANT NOTE: All work experience and education information must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date. Desired Qualifications The ideal candidate will possess the following: A dedication to provide excellent customer service. Ability to establish and maintain effective working relationships with multiple departments, agencies, Boards, and individuals at various levels. Exceptional written and oral communication skills that include confident, articulate, and professional public speaking abilities. Strong supervisory skills and experience that includes successfully leading, guiding, coaching, delegating, and evaluating a diverse staff. Bachelor's degree in public or business administration. Selection Process Examination: There will be a competitive evaluation of qualifications based on the information provided in the Application and Supplemental Questionnaire. The most highly qualified, based upon the results of the evaluation, may be referred for a selection interview. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, April 26, 2024 . ( Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.) To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) w ho are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. For important information on employment processes and submitting job applications, see links below: Guide to Completing a County Job Application Applicant Information and the County Employment Process Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: 5/11/2024 5:00 PM Pacific
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION As a key member of the Apex Centre administration team, The Apex Financial Services Supervisor performs high level, complex data analysis, budgeting, accounting, special projects, research, and report preparation in accordance with Generally Accepted Accounting Principles, purchasing and budgetary statutes, and internal policies and procedures. This position will be required to analyze information, identify alternatives, and make sound recommendations. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages revenue collections and expenditures to achieve 100% cost recovery for facility operations. Develops annual cost recovery operating/capital budgets and monthly measuring programs. This includes processing financial transactions including customer accounts, journal entries, refunds, etc. Oversight of financial aspect of Customer Relationship Management (CRM) software Active Net, including memberships, cancellations, group rates, etc. Assist with preparation and administration of the Apex Centre's budget. Monitor budget performance and develop financial metrics both internally and externally. Prepare managerial reports and conduct financial and statistical analysis of information. Perform high level, complex analysis of budgets, revenue projections, economic indicators, multi-year financial plans and financial trends and forecasts. Assist division supervisors with budget requests and performance concerns. Review collections, inventory, budget requests, transfers and amendments for reasonableness and funding capacity. Produce a monthly budget condition and performance report for Apex management. Perform cost of service studies and fee for services analysis programs. Serve as the budget liaison providing guidance and assistance on budget processes. Responds to inquiries about financial matters for both internal and external customers. Establish and maintain credibility by providing timely and accurate analysis and reports. Ensure budget is in compliance with legal requirements and financial transparency standards. Assist in the development and implementation of budget and financial policies and procedures. Perform account reconciliations, journals entries and internal audits. Manages an employee database and facility payroll administration. Prepares and manages financial contingency plans. Participate in special projects at the request of management. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. Provide timely, accurate and thorough performance evaluations for supervised employees. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Knowledge of Generally Accepted Accounting Principles, budget manuals and financial reporting. Ability to utilize a variety of data sources to include general ledger systems, monthly financial reports, Internet sites, or other sources as needed. Understanding of general accounting, financial reporting and general ledger systems. Experience with budget preparations, controls, and legal requirements and practices. Knowledge of purchasing standards and regulatory requirements. Intermediate Microsoft Excel skills including the ability to calculate and tabulate data. Mathematical skills that produce reliable calculations. High level of integrity and dependability with a strong sense of urgency and results-orientation. Ability to speak and deal tactfully with others and exhibit a willingness to share information. Exercise sound judgment, decisiveness, and creativity in various situations. Ability to identify and implement process improvements. Demonstrate a collaborative and flexible style, with a strong service mentality. Effective communicator with strong oral and written skills. Ability to work under time pressures and problem solve. Operation of standard office equipment. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's Degree in Accounting, Finance, Public Administration or a related field. Supplemented by four (4) years of progressively responsible experience in financial and accounting administration. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Governmental budget experience preferred. Experience with software implementation preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug-free. The environment in the Aquatics and Fitness areas will likely be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/13/2024 5:00 PM Central
Apr 30, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization. SUMMARY OF POSITION As a key member of the Apex Centre administration team, The Apex Financial Services Supervisor performs high level, complex data analysis, budgeting, accounting, special projects, research, and report preparation in accordance with Generally Accepted Accounting Principles, purchasing and budgetary statutes, and internal policies and procedures. This position will be required to analyze information, identify alternatives, and make sound recommendations. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages revenue collections and expenditures to achieve 100% cost recovery for facility operations. Develops annual cost recovery operating/capital budgets and monthly measuring programs. This includes processing financial transactions including customer accounts, journal entries, refunds, etc. Oversight of financial aspect of Customer Relationship Management (CRM) software Active Net, including memberships, cancellations, group rates, etc. Assist with preparation and administration of the Apex Centre's budget. Monitor budget performance and develop financial metrics both internally and externally. Prepare managerial reports and conduct financial and statistical analysis of information. Perform high level, complex analysis of budgets, revenue projections, economic indicators, multi-year financial plans and financial trends and forecasts. Assist division supervisors with budget requests and performance concerns. Review collections, inventory, budget requests, transfers and amendments for reasonableness and funding capacity. Produce a monthly budget condition and performance report for Apex management. Perform cost of service studies and fee for services analysis programs. Serve as the budget liaison providing guidance and assistance on budget processes. Responds to inquiries about financial matters for both internal and external customers. Establish and maintain credibility by providing timely and accurate analysis and reports. Ensure budget is in compliance with legal requirements and financial transparency standards. Assist in the development and implementation of budget and financial policies and procedures. Perform account reconciliations, journals entries and internal audits. Manages an employee database and facility payroll administration. Prepares and manages financial contingency plans. Participate in special projects at the request of management. OTHER JOB FUNCTIONS: Perform other duties as assigned or directed. Provide timely, accurate and thorough performance evaluations for supervised employees. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided. Ability to produce desired work outcomes, including quality, quantity, and timeliness. Ability to plan and organize work, time, and resources, and if applicable, that of subordinates. Knowledge of Generally Accepted Accounting Principles, budget manuals and financial reporting. Ability to utilize a variety of data sources to include general ledger systems, monthly financial reports, Internet sites, or other sources as needed. Understanding of general accounting, financial reporting and general ledger systems. Experience with budget preparations, controls, and legal requirements and practices. Knowledge of purchasing standards and regulatory requirements. Intermediate Microsoft Excel skills including the ability to calculate and tabulate data. Mathematical skills that produce reliable calculations. High level of integrity and dependability with a strong sense of urgency and results-orientation. Ability to speak and deal tactfully with others and exhibit a willingness to share information. Exercise sound judgment, decisiveness, and creativity in various situations. Ability to identify and implement process improvements. Demonstrate a collaborative and flexible style, with a strong service mentality. Effective communicator with strong oral and written skills. Ability to work under time pressures and problem solve. Operation of standard office equipment. Required Qualifications MINIMUM QUALIFICATIONS Bachelor's Degree in Accounting, Finance, Public Administration or a related field. Supplemented by four (4) years of progressively responsible experience in financial and accounting administration. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. PREFERRED QUALIFICATIONS Governmental budget experience preferred. Experience with software implementation preferred. CONDITIONS OF EMPLOYMENT Must pass a drug screen and background check. Must have Class C Texas Driver's License. Physical Demands/Supplemental PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual and sound perception and discrimination and oral communications ability. WORK ENVIRONMENT The indoor environment provides for a safe and healthy work environment and is smoke and drug-free. The environment in the Aquatics and Fitness areas will likely be wet and humid, as well as moderately loud. The outdoor work environment may result in exposure to extreme weather conditions such as heat, cold, and humidity. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities. The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/13/2024 5:00 PM Central
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
City of Portland, Oregon
Portland, Oregon, United States
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
City of Long Beach, CA
City of Long Beach, California, United States
DESCRIPTION T H E C O M M U N I T Y Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. C I T Y G O V E R N M E N T Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov . T H E D E P A R T M E N T The Department of Health and Human Services has been improving the health of the Long Beach community for over a century, and Long Beach is one of only three municipal health jurisdictions in the State of California, as well as one of three City homeless continuums of care in Los Angeles County. The Department recently received public health reaccreditation and works to address matters of public health and safety, including communicable disease, strengthening the public safety net, and equitable access to care. Of the Department’s $170 million budget, more than 80% comes from grant funding. The Department is overseen by the Director of Health and Human Services and has more than 55 programs serving the health and wellness of the City. It is organized into seven bureaus—Community Health, Communicable Disease and Emergency Response, Collective Impact, Environmental Health, Homeless Services, the Housing Authority, and Administrative and Financial Services. The Department operates its programs and services as efficiently and effectively as possible, using technology, innovation, and creativity to enhance the quality of services provided to the Long Beach community. EXAMPLES OF DUTIES T H E P O S I T I O N The Laboratory Services Officer is an at-will management position that reports to the Communicable Disease and Emergency Response Bureau Manager and manages the Laboratory Services Division. This position is responsible for the scientific and administrative direction of the Long Beach Public Health Laboratory to ensure effective and efficient services and compliance with established standards, rules, and regulations. The Division currently has a staff of 7, including a microbiologist supervisor. The Laboratory Services Officer position is located at the Main Health Department, 2525 Grand Avenue, Long Beach, CA 90815. Please note this position is eligible for a hybrid schedule upon successful completion of the probationary period per the City of Long Beach Hybrid Work policy. Specific duties include: Plans, organizes, and directs the programs of the Long Beach Public Health Laboratory; Serves as a resource and technical consultant to the City Health Officer, City staff, local physicians, and clinical and hospital laboratory personnel on microbiology testing, policy, laws, regulations, and services; Establishes and maintains sound working relationships with federal, state, and county agencies concerned with diagnosis, control, and prevention of communicable diseases and other illnesses of public health concern; Designs and develops laboratory services to meet the needs of new or proposed Health Department programs, including working with management to meet Department and division goals; Coordinates the work of the Lab with other Health Department bureaus/programs, including Environmental Health and Public Health Emergency Management, and with the activities of other City Departments and clinical and hospital laboratories requiring laboratory testing; Instructs and reviews the work of laboratory personnel and ensures quality and accuracy in the testing environments; Interprets policies and procedures, including state and federal regulations; Ensures compliance with State and Clinical Laboratory Improvement Amendments (CLIA) federal requirements for clinical public health and environmental testing laboratories, as well as compliance with Centers for Disease Control (CDC) and National Institute of Health (NIH) safety requirements for a laboratory performing testing at Biosafety levels two (2) and three (3); Plans and directs the training of laboratory personnel; Prepares technical reports and budget recommendations; Provides technical input and contract review for outside contracts for laboratory services; Evaluates existing laboratory techniques and develops new or improved procedures; Conducts validation and verification studies of new methodologies and instrumentations; Working with City facility personnel, engineers, architects, and contractors to design, build, remodel, and maintain necessary facilities to house laboratory operations, including biocontainment facilities if necessary; Leads and directs the development, communication, and implementation of effective growth strategies; Implements and supervises quality assurance practices and procedures relating to laboratory operations and control activities; and, Performs other related duties as required. Placement within the salary range will be dependent upon factors such as qualifications, experience, and/or grant funding availability. T H E I D E A L C A N D I D A T E W I L L Have knowledge and experience in running a public health laboratory, including staffing, scheduling, fee structures and budgeting, technology, and testing; Have knowledge of the regulations governing the management and operations of a public health laboratory, auditing, and reviewing standards; and, Demonstrate the values of integrity, transparency, excellence, innovation, partnership and teamwork, as well as the ability to establish and maintain effective working relationships with staff, regulatory agencies, local officials, the ability to develop and promote a culture of quality customer services and ability to work across the Department to increase collective impact. REQUIREMENTS TO FILE M I N I M U M R E Q U I R E M E N T S A minimum of five years of progressively responsible public health laboratory experience, with a minimum o f three years in a management/supervisory capacity. A valid Laboratory Director License. A valid California State Public Health Microbiologist Certification. Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV K4 driver license information report required during onboarding if selected for position). Willingness and ability to work evenings, nights, weekends, holidays, on-call, and during emergencies as required. AND Applicants must meet one of the following options: Doctoral Degree in Microbiology, Chemical, Physical, Biological, or Clinical Laboratory Science. A Medical Doctor (MD) or Doctor of Osteopathy (DO) Degree. Held a position as a Laboratory Director or could have qualified as a "Laboratory Director" under regulations at 42 CFR 493.1415, published March 14, 1990 at 55 FR 9538 on or before February 28, 1992. On or before February 28, 1992, be qualified under CA State law to direct a public health laboratory to include 4 years of full time public health laboratory experience. SELECTION PROCEDURE A P P L I C A T I O N P R O C E S S This recruitment will close at 11:59PM PST, on Friday, May 31, 2024 . T o be considered, applicants must submit a resume, cover letter, proof of Laboratory Director Licensure , and p roof of California State Public Health Microbiologist Certification in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-6927. E Q U A L O P P O R T U N I T Y The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990 . If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6927. For technical support with your governmentjobs.com application, please contact (855) 524-5627. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 5/31/2024 11:59 PM Pacific
May 02, 2024
Full Time
DESCRIPTION T H E C O M M U N I T Y Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best-value public college in the nation. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country. C I T Y G O V E R N M E N T Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Utilities Department (Water and Gas) and Energy Resources Departments. The City is supported by a FY 2024 total budget of approximately $3.3 billion with a General Fund budget of $719 million. More than 6,000 full and part-time employees support municipal operations with the vast majority being represented by twelve employee associations. To learn more about the City of Long Beach, go to: www.longbeach.gov . T H E D E P A R T M E N T The Department of Health and Human Services has been improving the health of the Long Beach community for over a century, and Long Beach is one of only three municipal health jurisdictions in the State of California, as well as one of three City homeless continuums of care in Los Angeles County. The Department recently received public health reaccreditation and works to address matters of public health and safety, including communicable disease, strengthening the public safety net, and equitable access to care. Of the Department’s $170 million budget, more than 80% comes from grant funding. The Department is overseen by the Director of Health and Human Services and has more than 55 programs serving the health and wellness of the City. It is organized into seven bureaus—Community Health, Communicable Disease and Emergency Response, Collective Impact, Environmental Health, Homeless Services, the Housing Authority, and Administrative and Financial Services. The Department operates its programs and services as efficiently and effectively as possible, using technology, innovation, and creativity to enhance the quality of services provided to the Long Beach community. EXAMPLES OF DUTIES T H E P O S I T I O N The Laboratory Services Officer is an at-will management position that reports to the Communicable Disease and Emergency Response Bureau Manager and manages the Laboratory Services Division. This position is responsible for the scientific and administrative direction of the Long Beach Public Health Laboratory to ensure effective and efficient services and compliance with established standards, rules, and regulations. The Division currently has a staff of 7, including a microbiologist supervisor. The Laboratory Services Officer position is located at the Main Health Department, 2525 Grand Avenue, Long Beach, CA 90815. Please note this position is eligible for a hybrid schedule upon successful completion of the probationary period per the City of Long Beach Hybrid Work policy. Specific duties include: Plans, organizes, and directs the programs of the Long Beach Public Health Laboratory; Serves as a resource and technical consultant to the City Health Officer, City staff, local physicians, and clinical and hospital laboratory personnel on microbiology testing, policy, laws, regulations, and services; Establishes and maintains sound working relationships with federal, state, and county agencies concerned with diagnosis, control, and prevention of communicable diseases and other illnesses of public health concern; Designs and develops laboratory services to meet the needs of new or proposed Health Department programs, including working with management to meet Department and division goals; Coordinates the work of the Lab with other Health Department bureaus/programs, including Environmental Health and Public Health Emergency Management, and with the activities of other City Departments and clinical and hospital laboratories requiring laboratory testing; Instructs and reviews the work of laboratory personnel and ensures quality and accuracy in the testing environments; Interprets policies and procedures, including state and federal regulations; Ensures compliance with State and Clinical Laboratory Improvement Amendments (CLIA) federal requirements for clinical public health and environmental testing laboratories, as well as compliance with Centers for Disease Control (CDC) and National Institute of Health (NIH) safety requirements for a laboratory performing testing at Biosafety levels two (2) and three (3); Plans and directs the training of laboratory personnel; Prepares technical reports and budget recommendations; Provides technical input and contract review for outside contracts for laboratory services; Evaluates existing laboratory techniques and develops new or improved procedures; Conducts validation and verification studies of new methodologies and instrumentations; Working with City facility personnel, engineers, architects, and contractors to design, build, remodel, and maintain necessary facilities to house laboratory operations, including biocontainment facilities if necessary; Leads and directs the development, communication, and implementation of effective growth strategies; Implements and supervises quality assurance practices and procedures relating to laboratory operations and control activities; and, Performs other related duties as required. Placement within the salary range will be dependent upon factors such as qualifications, experience, and/or grant funding availability. T H E I D E A L C A N D I D A T E W I L L Have knowledge and experience in running a public health laboratory, including staffing, scheduling, fee structures and budgeting, technology, and testing; Have knowledge of the regulations governing the management and operations of a public health laboratory, auditing, and reviewing standards; and, Demonstrate the values of integrity, transparency, excellence, innovation, partnership and teamwork, as well as the ability to establish and maintain effective working relationships with staff, regulatory agencies, local officials, the ability to develop and promote a culture of quality customer services and ability to work across the Department to increase collective impact. REQUIREMENTS TO FILE M I N I M U M R E Q U I R E M E N T S A minimum of five years of progressively responsible public health laboratory experience, with a minimum o f three years in a management/supervisory capacity. A valid Laboratory Director License. A valid California State Public Health Microbiologist Certification. Valid motor vehicle operator license. (Required to obtain a California motor vehicle operator license within 6 months of employment if license is out of state. DMV K4 driver license information report required during onboarding if selected for position). Willingness and ability to work evenings, nights, weekends, holidays, on-call, and during emergencies as required. AND Applicants must meet one of the following options: Doctoral Degree in Microbiology, Chemical, Physical, Biological, or Clinical Laboratory Science. A Medical Doctor (MD) or Doctor of Osteopathy (DO) Degree. Held a position as a Laboratory Director or could have qualified as a "Laboratory Director" under regulations at 42 CFR 493.1415, published March 14, 1990 at 55 FR 9538 on or before February 28, 1992. On or before February 28, 1992, be qualified under CA State law to direct a public health laboratory to include 4 years of full time public health laboratory experience. SELECTION PROCEDURE A P P L I C A T I O N P R O C E S S This recruitment will close at 11:59PM PST, on Friday, May 31, 2024 . T o be considered, applicants must submit a resume, cover letter, proof of Laboratory Director Licensure , and p roof of California State Public Health Microbiologist Certification in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. The selected candidate may be required to go through a background check and a physical examination prior to appointment. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-6927. E Q U A L O P P O R T U N I T Y The City of Long Beach is an Equal Opportunity Employer . We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender. The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990 . If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6927. For technical support with your governmentjobs.com application, please contact (855) 524-5627. The City of Long Beach offers its employees opportunities to grow personally and professionally.As a permanent employee, you are eligible to receive fringe benefits that include: Retirement: California Public Employees' Retirement System (PERS) defined benefit retirement plan, which is coordinated with Social Security. The benefit is 2.5% or 2.7% (depending on hire date) @55 for "Classic" members and 2% @62 for new members as defined by PEPRA, subject to the compensation limitations set by PERS. Both the City and the employee contributes toward CalPERS retirement contributions. The city also participates in Social Security. Health and Dental Insurance: The City offers the choice of HMO and PPO plans. The city pays major portion of the premium for employee and dependents depending on the health/ dental plan selected. Life Insurance: City-paid term life insurance policy equal to three (3) times annual salary to a maximum of $500,000. Disability Insurance: City-paid short-term and long-term disability insurance. Management Physical: Annual City-paid physical examination. Vacation: Twelve (12) vacation days after the first year of service; 15 days after four years, six months of service; 20 days after 19 years, six months of service. Executive Leave: Forty (40) hours Executive Leave per year. The City Manager has discretion to grant an additional 40 hours each year. Sick Leave : One day earned per month; unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums, or to pension credits. Holidays: Eleven (11) designated holidays per year, plus four personal holidays to be used at the employee's discretion. Transportation Allowance: Monthly allowance is allocated by classifications below; Department Head $650.00 Deputy Director/Manager/Director (Harbor/Utilities) $550.00 Division Officer/Superintendent/ Chief of Staff / Administrator / Principal DCA $450.00 Assistant to Executive / Executive Assistant / Executive Secretary/ Executive Support Staff $300.00 Deferred Compensation Plan: Optional for employee contribution to a supplementary retirement savings program available through Mission Square Retirement formerly ICMA-RC Retirement Corporation). Classic CalPERS Members: The City will contribute a maximum of up to two percent (2%) of base salary* for all qualified Classic CalPERS members. Public Employees’ Pension Reform Act (PEPRA) CalPERS Members: Effective the second full pay period following City Council adoption, the City contribution will increase from two percent (2%) to three percent (3%) of base salary* for all qualified PEPRA CalPERS members. Flexible Spending Account (FSA): Optional election for employees to reduce taxable income for payment of allowable childcare or medical expenses. Flexible/Hybrid Work Schedule: Available (subject to City Manager approval). Paid Parental Leave: The City provides one hundred and sixty (160) hours of Paid Parental Leave at 100% of salary, for the birth, adoption or foster placement of a child, regardless of the gender, marital status or sexual orientation of the parent. Closing Date/Time: 5/31/2024 11:59 PM Pacific
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description A 4% Cost of Living Increase is scheduled for 01/01/2025. The City of Laguna Beach is excited to announce that we are accepting applications for the position of Parking Services Officer/Accident Investigator . Under supervision, the Parking Services Officer/Accident Investigator will patrol an assigned area of the City to enforce laws and ordinances related to the parking of motor vehicles; respond to a variety of traffic collisions to assist with investigating and taking accident reports; assists with traffic control; and performs related work as may be required. This position reports to the Neighborhood Enhancement Team Supervisor. When you’ll work: This position requires to work a shift schedule which includes weekends, holidays and evening hours based on department need. What you’ll be great at: Courteous and helpful customer service techniques Effective communication skills Conflict resolution skills and techniques Self-management abilities Understand of laws and ordinances Ability to maintain positive public relations Initiative and tact in problem-solving Examples of Duties The normal duties for this position can be found in the job description for Parking Services Officer/Accident Investigator . They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or the equivalent is required. College coursework in criminal justice, administration of justice, or a related field is preferred. Requires the ability to take POST certified technical courses in traffic collision investigations. Experience: Two years of experience in a law enforcement agency with one year of strong public contact work experience is required. Any direct experience, training or coursework related to the field of parking enforcement and traffic accident investigation is highly desirable. License/Certificate Requirements: Due to the performance of field duties which require the operation of a City vehicle, a valid California Driver's license and an acceptable driving record are required. A POST PC 832 Certificate will be required prior to the passing of the probationary period. A current POST PC 832 certificate or a POST Basic Academy certificate will satisfy the PC 832 requirement. Supplemental Information Application/Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis, with a first review on April 30, 2024 . The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-employment Process: Prospective candidates must successfully pass a police background check (including a polygraph examination), fingerprint check with the Department of Justice (with no prior felony convictions), a pre-placement physical, and a psychological exam. Physical, Mental and Environmental Working Conditions: This position requires intermittent or frequent walking and operating an assigned vehicle on city streets, including, sitting in and getting out of assigned vehicle for several hours during a shift. Walking is performed on moderate to steep hills, uneven terrain, hard surfaces, and up and down curbs. At times, the position will require standing in a stationary location for long periods of time to direct traffic. An incumbent must be able to see and hear in normal range with or without corrective devices, must be able to communicate effectively verbally and in writing and safely stoop, twist, reach, bend and lift up to 25 pounds in weight. The operation of a hand-held computerized citation device requires finger, wrist, and hand strength and dexterity. Work is performed in a variety of environmental conditions with exposure to outdoor temperature variations noise and vehicle exhaust. Tasks may be performed in inclement weather and at times will include working late evening hours. Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. The Department: The Police Department is organized into two divisions, Support Services and Field/Investigative Services, and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 17, 2024
Full Time
Description A 4% Cost of Living Increase is scheduled for 01/01/2025. The City of Laguna Beach is excited to announce that we are accepting applications for the position of Parking Services Officer/Accident Investigator . Under supervision, the Parking Services Officer/Accident Investigator will patrol an assigned area of the City to enforce laws and ordinances related to the parking of motor vehicles; respond to a variety of traffic collisions to assist with investigating and taking accident reports; assists with traffic control; and performs related work as may be required. This position reports to the Neighborhood Enhancement Team Supervisor. When you’ll work: This position requires to work a shift schedule which includes weekends, holidays and evening hours based on department need. What you’ll be great at: Courteous and helpful customer service techniques Effective communication skills Conflict resolution skills and techniques Self-management abilities Understand of laws and ordinances Ability to maintain positive public relations Initiative and tact in problem-solving Examples of Duties The normal duties for this position can be found in the job description for Parking Services Officer/Accident Investigator . They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or the equivalent is required. College coursework in criminal justice, administration of justice, or a related field is preferred. Requires the ability to take POST certified technical courses in traffic collision investigations. Experience: Two years of experience in a law enforcement agency with one year of strong public contact work experience is required. Any direct experience, training or coursework related to the field of parking enforcement and traffic accident investigation is highly desirable. License/Certificate Requirements: Due to the performance of field duties which require the operation of a City vehicle, a valid California Driver's license and an acceptable driving record are required. A POST PC 832 Certificate will be required prior to the passing of the probationary period. A current POST PC 832 certificate or a POST Basic Academy certificate will satisfy the PC 832 requirement. Supplemental Information Application/Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis, with a first review on April 30, 2024 . The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-employment Process: Prospective candidates must successfully pass a police background check (including a polygraph examination), fingerprint check with the Department of Justice (with no prior felony convictions), a pre-placement physical, and a psychological exam. Physical, Mental and Environmental Working Conditions: This position requires intermittent or frequent walking and operating an assigned vehicle on city streets, including, sitting in and getting out of assigned vehicle for several hours during a shift. Walking is performed on moderate to steep hills, uneven terrain, hard surfaces, and up and down curbs. At times, the position will require standing in a stationary location for long periods of time to direct traffic. An incumbent must be able to see and hear in normal range with or without corrective devices, must be able to communicate effectively verbally and in writing and safely stoop, twist, reach, bend and lift up to 25 pounds in weight. The operation of a hand-held computerized citation device requires finger, wrist, and hand strength and dexterity. Work is performed in a variety of environmental conditions with exposure to outdoor temperature variations noise and vehicle exhaust. Tasks may be performed in inclement weather and at times will include working late evening hours. Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. The Department: The Police Department is organized into two divisions, Support Services and Field/Investigative Services, and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Contra Costa County, CA
Martinez, California, United States
The Position ***Continuous Recruitment*** Recruitment can close at any time. Interested candidates are encouraged to apply immediately. If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and Contra Costa Health (CCH). Within each of these, there is a Departmental Human Resources Officer, and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these two departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in their assigned department is appropriately supported. Departmental HR Supervisors have the responsibility to coordinate and guide the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects to efficiently accomplish the organization's human resources goals and objectives. Employment and Human Services Department Employment and Human Services Department (EHSD) partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency. Personnel Services is a Division of the Administrative Bureau of EHSD, with a staff of 31, supporting 2000+ regular, WEX, temporary, and contract employees. EHSD is seeking two dynamic and seasoned generalists with a knack for HR Analytics. The ideal candidate will be a creative leader who can promote innovation to enhance our services in the areas of employee relations, payroll, leave administration, labor and employee relations, investigations, and supporting supervisors and managers with personnel-related matters. Contra Costa Health Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCH provides high-quality services with respect to responsiveness to all. CCH is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is not currently filling this role but may use the eligible list from this recruitment in the future. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, with a focus on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to a variety of audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer-focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing training, coaching, and mentoring to new and existing departmental HR and payroll team members, and holding them accountable for meeting performance standards. Assisting the Departmental Human Resources Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel problems and issues; formulating courses of action and recommending solutions to the executive management team. Supervising the collection and analysis of departmental Human Resources data and metrics, and translating it into meaningful and actionable recommendations. A few reasons you might love this job: You are ready to take on supervisory and leadership responsibility. Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools A few challenges you might face in this job: You will be joining an organization that is in the early stages of updating and modernizing several business practices and technologies. This will require persistence and tenacity to help keep change moving forward in an environment where some are already experiencing change fatigue. Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility : This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience. Qualifying experience should include two or more of the following areas of responsibility: conducting classification studies and compensation analysis conducting job analyses and developing and administering employment assessments employee and/or labor relations in a unionized environment tracking and administering leaves for a large organization with over 500 employees At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required . Note: Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Desirable Qualifications: Possession of an IPMA-HR Certification Possession of a SHRM Certification Possession of a CLRM Certification Possession of a Data/HR Analytics Certification Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Chris Miller at Chris.Miller@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Apr 17, 2024
Full Time
The Position ***Continuous Recruitment*** Recruitment can close at any time. Interested candidates are encouraged to apply immediately. If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and Contra Costa Health (CCH). Within each of these, there is a Departmental Human Resources Officer, and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these two departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in their assigned department is appropriately supported. Departmental HR Supervisors have the responsibility to coordinate and guide the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects to efficiently accomplish the organization's human resources goals and objectives. Employment and Human Services Department Employment and Human Services Department (EHSD) partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency. Personnel Services is a Division of the Administrative Bureau of EHSD, with a staff of 31, supporting 2000+ regular, WEX, temporary, and contract employees. EHSD is seeking two dynamic and seasoned generalists with a knack for HR Analytics. The ideal candidate will be a creative leader who can promote innovation to enhance our services in the areas of employee relations, payroll, leave administration, labor and employee relations, investigations, and supporting supervisors and managers with personnel-related matters. Contra Costa Health Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCH provides high-quality services with respect to responsiveness to all. CCH is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is not currently filling this role but may use the eligible list from this recruitment in the future. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, with a focus on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to a variety of audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer-focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing training, coaching, and mentoring to new and existing departmental HR and payroll team members, and holding them accountable for meeting performance standards. Assisting the Departmental Human Resources Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel problems and issues; formulating courses of action and recommending solutions to the executive management team. Supervising the collection and analysis of departmental Human Resources data and metrics, and translating it into meaningful and actionable recommendations. A few reasons you might love this job: You are ready to take on supervisory and leadership responsibility. Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools A few challenges you might face in this job: You will be joining an organization that is in the early stages of updating and modernizing several business practices and technologies. This will require persistence and tenacity to help keep change moving forward in an environment where some are already experiencing change fatigue. Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility : This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience. Qualifying experience should include two or more of the following areas of responsibility: conducting classification studies and compensation analysis conducting job analyses and developing and administering employment assessments employee and/or labor relations in a unionized environment tracking and administering leaves for a large organization with over 500 employees At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required . Note: Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Desirable Qualifications: Possession of an IPMA-HR Certification Possession of a SHRM Certification Possession of a CLRM Certification Possession of a Data/HR Analytics Certification Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Chris Miller at Chris.Miller@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Contra Costa County, CA
Martinez, California, United States
The Position If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and the Health Services Department (HSD). Within each of these, there is a Departmental Human Resources Officer and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in both departments is appropriately supported. The Departmental HR Supervisors in both departments are responsible for coordinating and guiding the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects and assignments to efficiently accomplish the organization's human resources goals and objectives. Health Services Department Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCHS provides high-quality services with respect to responsiveness to all. CCHS is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is searching for a seasoned, dynamic, and results-driven individual to serve as a Departmental Human Resources Supervisor. This is a newly created role where the ideal candidate will have the ability to shape and provide guidance and leadership to a team of Departmental Human Resources Analysts focused on leave administration assignments. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, focusing on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to various audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing guidance and advisement to supervisory and management staff on leave administration issues and inquiries. Providing training, coaching, and mentoring to both new and existing departmental HR staff, and holding them accountable for meeting performance standards. Assisting the Departmental HR Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel issues, formulating courses of action, and recommending solutions to the executive management team. Supervising a team of leave administration staff A few reasons you might love this job: Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools. A few challenges you might face in this job: Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated, and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility: This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience tracking and administering leaves for a large organization with over 500 employees. At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required. Note : Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Alycia Leach at Alycia.Leach@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
Apr 02, 2024
Full Time
The Position If you want to grow your career as an HR professional, you’ve come to the right place! Contra Costa County is a large organization with 27 Departments and over 10,700 employees! Responsibility for Human Resources functions is divided between the Department of Human Resources, the Labor Relations Division of the County Administrator's Office, and Human Resources or Administrative professionals assigned within each of the County's departments. Our two largest departments in the County are the Employment and Human Services Department (EHSD) and the Health Services Department (HSD). Within each of these, there is a Departmental Human Resources Officer and various professional, technical, and clerical staff supporting Human Resources and Payroll needs. The Departmental Human Resources Supervisor is a job designed to help support the HR needs of these departments. This role will collaborate closely with the Human Resources Department and the Labor Relations Division of the County Administrator's Office to ensure that HR service delivery in both departments is appropriately supported. The Departmental HR Supervisors in both departments are responsible for coordinating and guiding the activities of a team of professional, paraprofessional, and administrative support personnel staff. They will play a vital role in the day-to-day oversight, as well as perform comprehensive personnel work and handle highly complex and sensitive projects and assignments to efficiently accomplish the organization's human resources goals and objectives. Health Services Department Contra Costa Health's (CCH) mission is to care for and improve the health of all people in Contra Costa County with special attention to those who are most vulnerable to health problems. Contra Costa Health is the largest department of County government, employing more than 4,250 individuals. CCHS provides high-quality services with respect to responsiveness to all. CCHS is an integrated system of health care services, community health improvement, and environmental protection. Health Services encourages creative, ethical, and tenacious leadership to implement effective health policies and programs. CCH is searching for a seasoned, dynamic, and results-driven individual to serve as a Departmental Human Resources Supervisor. This is a newly created role where the ideal candidate will have the ability to shape and provide guidance and leadership to a team of Departmental Human Resources Analysts focused on leave administration assignments. We are looking for someone who is: A role model that personifies integrity and excellence! You will be an important part of creating a culture of transparency and accountability, focusing on continuous improvement. A strong relationship builder with excellent communication skills. You will be expected to create an environment where your team will strive and thrive, establish relationships across various departments and divisions, at all levels of the organization, and ensure that a consistent message is communicated to various audiences. Analytical and data-driven. You will be responsible for collecting and analyzing various HR metrics and making recommendations to improve and optimize human resources activities for your department. Interested in learning and developing their career. In this hands-on working supervisor role, you will work side-by-side with your team to identify opportunities to improve business processes and identify solutions to various organizational challenges. Customer focused. Your role will require you to understand your customer's operational needs and to be responsive and proactive when addressing those needs. Creative! You will need to be able to understand the challenges faced in a variety of HR disciplines, and proactively partner with various stakeholders to identify innovative solutions. Organized and results-driven. You will need to balance your work and multiple assignments and priorities for your assigned team in a fast-paced environment. What you will typically be responsible for: Providing guidance and advisement to supervisory and management staff on leave administration issues and inquiries. Providing training, coaching, and mentoring to both new and existing departmental HR staff, and holding them accountable for meeting performance standards. Assisting the Departmental HR Officer with creating and maintaining policies, goals, and other metrics to measure the effectiveness of the team. Acting as an internal consultant working across all divisions and teams within your department to solve a broad array of personnel issues, formulating courses of action, and recommending solutions to the executive management team. Supervising a team of leave administration staff A few reasons you might love this job: Every day brings a variety of work and opportunities to make a difference with the potential to impact the delivery of important public services. You will work with people who are passionate about their work and focused on continuous improvement and innovation. You will have the ability to be innovative and creative in designing and implementing new programs, processes, and tools. A few challenges you might face in this job: Your team will have varying levels of expertise, and some may require more support and guidance to be successful. You will need to learn to navigate through complex, sometimes outdated, and conflicting rules, policies, and labor agreements to assist others in reaching operational objectives. You will need to balance conflicting demands from various levels in the department and the County. Competencies Required: Attention to Detail: Focusing on the details of work content, work steps, and final work products Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships Coaching & Developing Others: Supporting others in stretching and expanding their capabilities Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks Handling & Resolving Conflict: Managing interpersonally strained situations Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness Managing & Facilitating Change: Addressing key factors that influence successful organizational change Managing Performance: Ensuring superior individual and group performance Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries Professional & Technical Expertise: Applying technical subject matter to the job Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months. Remote Work Eligibility: This position is eligible to work remotely no more than 50% of each workweek. However, in the short term, the HR Supervisor is expected to be in the office daily. Future remote work arrangements may be discussed after hire based on dynamic business needs. Additionally, the HR Supervisor must live within 200 miles of Martinez, California. These policies are non-negotiable. Minimum Qualifications Education: Possession of a bachelor's degree from an accredited college or university in public administration, business administration, human resources management or a closely related field. and Experience: Four (4) years of full-time, or its equivalent, professional human resources experience tracking and administering leaves for a large organization with over 500 employees. At least one (1) year of experience as a lead or supervisor of other HR staff AND at least one (1) year of professional HR experience working for a public sector agency are required. Note : Professional Human Resources experience is defined as performing duties that require interpretation, independence of judgment and application of defined principles, practices and regulations. Selection Process Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process. Multiple Choice Test: Candidates who demonstrate that they possess the minimum qualifications will be invited to participate in a multiple-choice assessment. Candidates will be evaluated on necessary knowledge and skills that may include: the ability to collect and analyze data, draw logical conclusions, and make sound recommendations; the ability to interpret and apply rules and regulations; and the ability to communicate effectively in writing. Candidates must achieve a passing score on the multiple choice test to be advanced to the performance assessment. (Weighted 100%) This test will be conducted remotely. Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process. The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices. For recruitment specific questions, please contact Alycia Leach at Alycia.Leach@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627. CONVICTION HISTORY After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKER All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITY It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits Closing Date/Time: Continuous
COLUSA COUNTY, CA
Colusa, California, United States
Definition & Distinguishing Characteristics Have you always had a passion for helping others? Do you enjoy being actively involved in helping families achieve positive outcomes that make their lives better? Colusa County Public Health is a dynamic and community-focused health organization dedicated to promoting and safeguarding public health. We are currently seeking a passionate and experienced Public Health Nurse Supervisor to join our team and contribute to our mission of improving the health and well-being of the community. We are the largest Department in the County, with over 80 staff. Our agency works with Colusa County residents in administering social services programs including Cal Works, Cal-Fresh, Medi-Cal, In-home Supportive Services (IHSS), Adult and Children’s Services, Public Health and Housing. We have a strong leadership team who provide ongoing support for daily operations and assist our employees in reaching their full potential. Check out the job description pages HERE . What's this Job All About? This is a supervisory position overseeing multiple public health programs including Maternal Child Adolescent Health, home visiting, communicable disease, immunization and vaccine, and lead prevention. The supervisor has a staff of approximately 9 people including Public Health Nurses, RN's, Health Program Specialists and support staff. At the Department of Health and Human Services (DHHS), we work a 37.5 full-time work week, with the option of a flex-schedule. Also, the County is currently exploring remote work options of 1-2 days per week ( depending on position, performance & workload ). This allows our staff to find a work-life balance that best fits their needs. Culture is at Our Core Working for Colusa County offers a unique work lifestyle that blends professional fulfillment with the tranquility of working in a rural and beautiful environment. Our county agencies take pride in our ability to work as a team. We have a collaborative and positive work environment where everyone has something to contribute, and everyone matters! Our staff enjoy coming to work, where every day is different, and they have the opportunity to impact members of our community by providing excellent customer service and access to available services. How do we make a difference? Department of Health & Human Services employees are dedicated to serving Colusa County residents by offering services that improve their health, promote their well-being, and help them become productive and independent contributors to our community. Do our values speak to you? Deliver WOW Customer Service to Others & Our Community Embrace and Drive Change Be Adventurous, Creative, Open-Minded Pursue Growth and Learning Build Open and Honest Relationships with Communication Foster a Positive Team and Family Spirit Be Passionate and Determined Be Humble and Kind What are the benefits? A job with WORK-LIFE BALANCE Amazing health care BENEFITS at NO COST to you* A LIFETIME PAYCHECK** Vacation Parity!*** PAID vacation, PAID holidays off, and PAID leave if you get sick A beautiful, safe community in which to work and serve A caring, empathetic, & fun work family that you will be welcomed into - where we work hard, but play hard, too! Authentically kind and engaged leadership who truly enjoy developing staff HIRING BONUS will be dispersed as follows: $4,000 at hiring $2,000 at 6 month completion $2,000 at 1 year completion $4,000 at 18 month completion COUNTY OF COLUSA PUBLIC HEALTH: WELLNESS AT HEART, COMMUNITY IN MIND! This recruitment will be used to fill current vacancies and establish an eligibility list to fill other openings without reposting. *Unless you choose a premium health care plan. **As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life. *** Previous service with a public agency counts towards vacation accrual at Colusa County. A public agency includes cities, counties, districts, military and similar entities. To learn more about vacation parity please see our benefit summary. Supervision & Examples of Duties Reports to the Director and/or Deputy Director of Health and Human Services, or designee. Receives administrative direction from the Director and/or Deputy Director of Health and Human Services. Receives medical direction from the Health Officer. Exercises direct supervision over the nursing staff. Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Bachelor’s Degree in Nursing from a program accredited by the National League for Nursing or equivalent and a California State Public Health Nursing Certificate. Masters Degree in Nursing, Public Health or Public Administration from an accredited program is preferred. Four (4) years licensed professional experience in a public health department including two (2) years supervisory and/or administration experience. A valid State of California driver’s license and an acceptable driving record. Must be licensed to practice by the California Board of Registered Nurses, remain active with all annual licensing requirements. Supplemental Information The salary range above consists of 15 steps. Steps 1-6 are annual merit steps with approximately 5% difference between each step, based on successful performance. Steps 7-15 are additional merit steps, requiring 2 years of satisfactory performance at the previous step. Steps 7-14 provide 2.5% increases, while Step 15 offers a 5% increase. The final salary offered will depend on the applicant's experience and qualifications, ranging from steps 1 to 15. Colusa County offers an excellent benefit package. For a summary of current benefits, please click here: 2024 Benefit Summary Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Definition & Distinguishing Characteristics Have you always had a passion for helping others? Do you enjoy being actively involved in helping families achieve positive outcomes that make their lives better? Colusa County Public Health is a dynamic and community-focused health organization dedicated to promoting and safeguarding public health. We are currently seeking a passionate and experienced Public Health Nurse Supervisor to join our team and contribute to our mission of improving the health and well-being of the community. We are the largest Department in the County, with over 80 staff. Our agency works with Colusa County residents in administering social services programs including Cal Works, Cal-Fresh, Medi-Cal, In-home Supportive Services (IHSS), Adult and Children’s Services, Public Health and Housing. We have a strong leadership team who provide ongoing support for daily operations and assist our employees in reaching their full potential. Check out the job description pages HERE . What's this Job All About? This is a supervisory position overseeing multiple public health programs including Maternal Child Adolescent Health, home visiting, communicable disease, immunization and vaccine, and lead prevention. The supervisor has a staff of approximately 9 people including Public Health Nurses, RN's, Health Program Specialists and support staff. At the Department of Health and Human Services (DHHS), we work a 37.5 full-time work week, with the option of a flex-schedule. Also, the County is currently exploring remote work options of 1-2 days per week ( depending on position, performance & workload ). This allows our staff to find a work-life balance that best fits their needs. Culture is at Our Core Working for Colusa County offers a unique work lifestyle that blends professional fulfillment with the tranquility of working in a rural and beautiful environment. Our county agencies take pride in our ability to work as a team. We have a collaborative and positive work environment where everyone has something to contribute, and everyone matters! Our staff enjoy coming to work, where every day is different, and they have the opportunity to impact members of our community by providing excellent customer service and access to available services. How do we make a difference? Department of Health & Human Services employees are dedicated to serving Colusa County residents by offering services that improve their health, promote their well-being, and help them become productive and independent contributors to our community. Do our values speak to you? Deliver WOW Customer Service to Others & Our Community Embrace and Drive Change Be Adventurous, Creative, Open-Minded Pursue Growth and Learning Build Open and Honest Relationships with Communication Foster a Positive Team and Family Spirit Be Passionate and Determined Be Humble and Kind What are the benefits? A job with WORK-LIFE BALANCE Amazing health care BENEFITS at NO COST to you* A LIFETIME PAYCHECK** Vacation Parity!*** PAID vacation, PAID holidays off, and PAID leave if you get sick A beautiful, safe community in which to work and serve A caring, empathetic, & fun work family that you will be welcomed into - where we work hard, but play hard, too! Authentically kind and engaged leadership who truly enjoy developing staff HIRING BONUS will be dispersed as follows: $4,000 at hiring $2,000 at 6 month completion $2,000 at 1 year completion $4,000 at 18 month completion COUNTY OF COLUSA PUBLIC HEALTH: WELLNESS AT HEART, COMMUNITY IN MIND! This recruitment will be used to fill current vacancies and establish an eligibility list to fill other openings without reposting. *Unless you choose a premium health care plan. **As long as you work for 5 years and vest in the CalPERS system, you will receive a retirement paycheck for the rest of your life. *** Previous service with a public agency counts towards vacation accrual at Colusa County. A public agency includes cities, counties, districts, military and similar entities. To learn more about vacation parity please see our benefit summary. Supervision & Examples of Duties Reports to the Director and/or Deputy Director of Health and Human Services, or designee. Receives administrative direction from the Director and/or Deputy Director of Health and Human Services. Receives medical direction from the Health Officer. Exercises direct supervision over the nursing staff. Qualifications Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Bachelor’s Degree in Nursing from a program accredited by the National League for Nursing or equivalent and a California State Public Health Nursing Certificate. Masters Degree in Nursing, Public Health or Public Administration from an accredited program is preferred. Four (4) years licensed professional experience in a public health department including two (2) years supervisory and/or administration experience. A valid State of California driver’s license and an acceptable driving record. Must be licensed to practice by the California Board of Registered Nurses, remain active with all annual licensing requirements. Supplemental Information The salary range above consists of 15 steps. Steps 1-6 are annual merit steps with approximately 5% difference between each step, based on successful performance. Steps 7-15 are additional merit steps, requiring 2 years of satisfactory performance at the previous step. Steps 7-14 provide 2.5% increases, while Step 15 offers a 5% increase. The final salary offered will depend on the applicant's experience and qualifications, ranging from steps 1 to 15. Colusa County offers an excellent benefit package. For a summary of current benefits, please click here: 2024 Benefit Summary Closing Date/Time: Continuous
MASSACHUSETTS TRIAL COURT
Somerville, Massachusetts, United States
Title: Facilities Systems Supervisor-Somerville Pay Grade: 18 Starting Pay: $86,605.33/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 6am-2pm. This position place of reporting will be Somerville District Court but you will be responsible for the following court houses: East Cambridge, Somerville, Woburn and Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order. The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors. Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. Performs random inspections to monitor completeness and quality of work; Shall be responsible for major equipment rebuilds, system upgrades and construction projects. Coordinates all aspects of these projects, as in the Project Management section below. Routinely writes authorization requests in support of facility or facility system improvements; Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; Reports building performance monthly; Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; Tracks and insures completion of unscheduled maintenance (corrective work orders); and Performs other related duties as required; PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; Assists with design constructability reviews and coordinates the bid and award process; Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; Conducts scheduled meetings to review project status, develop punch lists, and commission the project; Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; Reviews and analyzes change order requests for merit and cost reasonableness; Leads the activities of internal and external resources; Ensure all code compliance is obtained to support the project; Proactive with sustainability, conservation, and energy efficiency efforts; Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; A Bachelor's degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; Department of Public Safety Construction Supervisor license is preferred; Department of Public Safety Refrigeration Technician license is preferred; Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; Working knowledge of automated energy management systems and Direct Digital control systems; Experience utilizing a computerized work order system to issue, record and track maintenance activities, and performing and overseeing work assigned through such a system; Closing Date/Time: 2024-08-01
May 02, 2024
Full Time
Title: Facilities Systems Supervisor-Somerville Pay Grade: 18 Starting Pay: $86,605.33/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: The hours for this position is 6am-2pm. This position place of reporting will be Somerville District Court but you will be responsible for the following court houses: East Cambridge, Somerville, Woburn and Waltham. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. Position Summary: Working within the Facilities Management Department of the Massachusetts Trial Court, the Facilities Systems Supervisor shall establish and oversee maintenance programs to ensure that building systems remain in a good state of repair and that system components remain in good working order. The Facilities System Supervisor is responsible for the overall condition of the various mechanical, electrical, life safety, plumbing, elevator / escalator, and other designated facility systems. The Facilities System Supervisor performs and assigns both preventive maintenance activities, troubleshooting activities, and makes and oversees corrective repairs. Assigns and supervises work delegated to maintenance staff as well as outside vendors and contractors. Assists with the development of project scopes, budgets, and time lines affecting the facilities. On behalf of the Facilities Management Department, coordinates with the Department of Capital Asset Management and Maintenance (DCAMM) for the coordination of construction projects as necessary, and acts as the primary technical resource for the region. Supervision Received: General direction is received from the Manager of Facilities assigned to the region, in performing duties in accordance with established guidelines. Duties: Supervises the daily performance of the building systems and is responsible for adjusting he performance of equipment to ensure optimal systems performance to provide for a proper building environment; Maintains a daily log of all concerns / complaints submitted by building occupants and shall investigate all complaints; this investigation shall include a response back to the initiator of the complaint with a resolution to the problem reported; Issues job priorities to Maintenance Technicians and other staff along with scheduling overtime and vacations. Performs random inspections to monitor completeness and quality of work; Shall be responsible for major equipment rebuilds, system upgrades and construction projects. Coordinates all aspects of these projects, as in the Project Management section below. Routinely writes authorization requests in support of facility or facility system improvements; Shall be versed with the performance of building systems and shall be able to detect issues and identify problems as they arise; Shall be computer literate and shall be expected to adjust, monitor, and operate computer controlled equipment, including but not limited to platforms such as Energy Management Systems (EMS); Acts as the liaison between the Facilities Management Department and DCAMM in coordinating and executing Deferred Maintenance, Energy Efficiency and other Building Projects; Responsible for the upkeep of the CAMIS work order system to ensure work orders are closed when work is completed; Reports building performance monthly; Maintains an inventory of plans, specifications, record drawings, cuts, catalogs, instructional material and performance records; Ensures scheduled maintenance (PMs) are completed in accordance with assigned frequencies; Supervises the performance of equipment maintenance contractors to ensure that work is completed as per the specifications and scope of work; Tracks and insures completion of unscheduled maintenance (corrective work orders); and Performs other related duties as required; PROJECT MANAGEMENT: Assists with the development of project scope, budget and time line and participates in the project design process; Assists with design constructability reviews and coordinates the bid and award process; Coordinates the activity of the construction teams to ensure minimum impact to operations and provides oversight for the project; Conducts scheduled meetings to review project status, develop punch lists, and commission the project; Provides and communicates reports and presentations outlining the project status to the customer and Facilities Management senior staff; Ensures safety risk assessment, environmental health policies, as applicable are adhered to by the construction contractors; Reviews and analyzes change order requests for merit and cost reasonableness; Leads the activities of internal and external resources; Ensure all code compliance is obtained to support the project; Proactive with sustainability, conservation, and energy efficiency efforts; Ensures are Massachusetts General Laws are adhered to for proper bidding of projects and procurement of goods and services. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas. • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. Applied Knowledge Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses maintenance problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position Facilities Systems Supervisor: Five (5) or more years of practical work experience in a supervisory capacity related to systems management, or as a maintenance engineer versed in the diagnosis, repair, and adjustment of building systems; A Bachelor's degree in mechanical or electrical engineering from an accredited college or university may be substituted for 3 years of practical work experience; Department of Public Safety Construction Supervisor license is preferred; Department of Public Safety Refrigeration Technician license is preferred; Working knowledge of such regulatory items as State Building Codes especially as they relates to access and egress; the National Fire Protection Association (NFPA) codes as it relates to the performance of the fire alarm system and the sprinkler system including the maintenance of same; the State elevator code as it relates to the performance and maintenance of elevators and escalators; the BOCA code as it relates to the performance of the ventilation system (supply and return air); the National/State electrical code as it relates to the maintenance of electrical equipment and switch gear; Knowledge of building materials and their use in the maintenance/repair and operation of large buildings; Experience in interpreting blueprints and plans, estimating costs for renovations, maintenance/repair of facility systems and supervising skilled technical staff at multiple work sites; Working knowledge of automated energy management systems and Direct Digital control systems; Experience utilizing a computerized work order system to issue, record and track maintenance activities, and performing and overseeing work assigned through such a system; Closing Date/Time: 2024-08-01
City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability. This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water. Responsibilities Include: Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; and taking appropriate disciplinary/corrective action. Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff. Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment. Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes. Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities. Participates in key planning and decision-making activities and provides leadership and guidance to staff Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s) Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff. Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility. Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows Adapts standard project approaches and templates to unique situations Anticipates, assesses, and responds to changing customer needs Actively seeks opportunities to improve business practices and provide innovative solutions. Qualifications Minimum Education* Bachelor's degree (may prefer/require Master's degree) Minimum Experience* 5 years of software development, software architecture and database/ data warehouse experience including 1 year prior at supervisory level. *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5 years of lead or supervisory experience with proven expertise using Esri software Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools. Experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise Experience deploying additional ArcGIS Enterprise capabilities, such as GeoEvent Server, Image Server, or Utility Network Experience with VertiGIS applications, including Web, Mobile, Workflow, and Reports Possession of industry certifications such as ITIL, GISP, or other technical certifications. Knowledge & Skills Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions. Strong project management skills. Experience with geospatial technologies and systems. Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, and ArcGIS Desktop. Familiar with mobile GIS, data analytics tools, scripting/programming, and spatial visualization. Experience in vendor management, procurement, and contracting. Pursues recommended training and industry certifications to stay current in the field. Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
May 02, 2024
Full Time
Position Description Tacoma Water is looking for a Geographical Information System (GIS) Supervisor to join their amazing team! The GIS Supervisor plays a key role in guiding the direction, innovation, and sustainment of Tacoma Water’s GIS capability. This role will supervise a team of seven represented GIS members who work to keep Water’s GIS maps, apps and data accurate in support of Water operations. In this role you will help to shape the GIS strategic direction from both an architectural and implementation perspective. The position will work with appropriate department staff to make modifications to the GIS infrastructure, training, and support processes to align with the strategic direction of Water. Responsibilities Include: Supervise a team of GIS professionals represented by various labor unions by motivating, training, and delegating assignments; monitoring performance; and taking appropriate disciplinary/corrective action. Foster environment of learning and collaboration by setting performance standards and expectations; providing feedback; and supporting career development of staff. Direct and support geospatial team in the automation of GIS workflows and streamline processes and procedures Act as a department liaison between the Tacoma Water GIS team and other information technology groups within the utility to ensure the overall health of the GIS environment. Engage with customers, end users, GIS professionals, IT professionals, and management to discuss GIS solutions, business needs, and desired outcomes. Prioritize activities of the Geospatial team, in alignment with Business Services, Operational Technology, and Tacoma Water priorities. Participates in key planning and decision-making activities and provides leadership and guidance to staff Mature the GIS service delivery model by developing Service Portfolio, and Service Level Agreements (SLA’s) Perform hiring activities such as recruitment, applicant review, applicant interviews, and make hiring recommendations of staff. Design, plan, and implement long term GIS solutions to support business customers and their changing needs across the water utility. Research, investigate, and make recommendations regarding development, issuance, and evaluation of responses for RFPs and RFQs for the acquisition of software, hardware and professional services contracts Develop organizational design plan and make recommendations to the Operational Technology Services Assistant Division Manager and Business Services Section Manager, to include reporting structure of the team, team size, concentration of technical skill sets and behavioral competencies, and enhancing/streamlining process flows Adapts standard project approaches and templates to unique situations Anticipates, assesses, and responds to changing customer needs Actively seeks opportunities to improve business practices and provide innovative solutions. Qualifications Minimum Education* Bachelor's degree (may prefer/require Master's degree) Minimum Experience* 5 years of software development, software architecture and database/ data warehouse experience including 1 year prior at supervisory level. *Equivalency: 1 year of experience = 1 year of education Desired Qualifications: 5 years of lead or supervisory experience with proven expertise using Esri software Experience trouble shooting all types of technical issues and providing support on GIS applications, systems, ESRI software and supporting tools. Experience developing agency-wide information technology system architecture in support of GIS application development using ArcGIS Enterprise Experience deploying additional ArcGIS Enterprise capabilities, such as GeoEvent Server, Image Server, or Utility Network Experience with VertiGIS applications, including Web, Mobile, Workflow, and Reports Possession of industry certifications such as ITIL, GISP, or other technical certifications. Knowledge & Skills Strong customer focus through building customer relationships, positive attitude, and proven methods to effectively manage customer interactions. Strong project management skills. Experience with geospatial technologies and systems. Current knowledge of Esri’s GIS software platform including ArcGIS Enterprise, ArcGIS Online, ArcGIS Pro, and ArcGIS Desktop. Familiar with mobile GIS, data analytics tools, scripting/programming, and spatial visualization. Experience in vendor management, procurement, and contracting. Pursues recommended training and industry certifications to stay current in the field. Knowledge of basic managerial principals including development of goals, translation into a work program, development of budgets. Selection Process & Supplemental Information This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 305,000 people throughout Pierce and King counties. Our mission is to deliver clean, reliable services essential to quality of life. If you share our values of Safety, Belonging, Customer focus, Integrity, and Respect, we are looking for you! Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applications will be reviewed as they are received for interview consideration. Reference checks will be conducted on final candidates and appointment is subject to passing a background check. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus five (5) years of experience in repair and maintenance of commercial/industrial heating, ventilation, air conditioning or refrigeration systems, including chillers, two (2) years of which were in a lead/supervisory capacity. Completion of accredited training in air conditioning and refrigeration systems. Licenses or Certifications: Texas Driver’s License in good standing. EPA Refrigerant Recovery Certification. Must obtain unrestricted Texas Air Conditioning License for City use within 120 calendar days of hire. Physical Requirements: Continuous outdoor activity, frequent sitting, standing, walking, squatting, bending, twisting upper body, climbing, exposure to extreme heat, cold, noise, mechanical hazards, fume/odor hazards, occasional kneeling, crawling, carrying up to 50 lbs., lifting up to 50lbs., client/ customer contact, indoor activity, exposure to electrical hazards, explosive hazards, biological hazards, dust/mites hazards. May require employee to be medically cleared to wear respirator. Notes to Applicants See Yourself Here Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. The responses to the supplemental questions inquiring about experience should be reflected on your application. Assessments: Your skill level in some of the competency areas for this job will be assessed through skills testing for Heating & Refrigeration and Microsoft Office proficiency. If you are selected as a top candidate: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. Military / Veteran Interview Preference: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. Criminal Background Investigation: This position requires a criminal background investigation. Fair Labor Standards Act ( FLSA ) Classification: This position is classified as EXEMPT . This is a full time, forty (40) hour per week position. Overtime may be required with or without notice. Driving Requirement: This position requires a Texas Driver’s License in good standing or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. This position must travel between various locations as part of the regular job duties and individual will be required to drive a City of Austin vehicle. Employees, in Good Standing, who are Candidates within the Department that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. Click here to watch the City of Austin Recruitment Video! Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Additional Information: The position of Heating & Refrigeration Mechanic Supervisor is considered essential. An essential employee is an employee who, by virtue of their presence, specialized function or necessary skills, are essential to meeting the business or certain operational needs and are therefore required to report to duty. The Heating & Refrigeration Mechanic Supervisor position with the Building Services Department is considered an essential employee during the COVID -19 pandemic event and as such is required to continue to report to their normal work location and perform the essentials functions of their position during the COVID -19 pandemic event. Please note that the Department may close the job posting at any time after seven (7) days. Pay Range $31.81 - $39.76 Hours Monday through Friday 7:15 a.m. - 4:15 p.m. Hours may vary depending on work demands and business needs. This exempt-level position will require evening, weekend, callbacks and holiday work. Job Close Date 06/10/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Building Services Department, 411 Chicon, Austin TX 78702 Preferred Qualifications Preferred Experience: Experience with Energy Management Systems ( EMS ), Building Automation Systems and energy monitoring software. Demonstrated experience in the review and management of HVAC projects to include contracts, estimates, and invoices. Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook. Registered Air Conditioning/Refrigeration Contractor and/or AC Technician with the Texas Department of Licensing and Registration ( TDLR ) or the ability to acquire within six (6) months of employment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops, customizes, reads and interprets profiles and blueprints. Inspects heating and refrigeration installation maintenance and repair for compliance with codes, specifications, and safety ordinances. Provides oversight of building automation systems. Obtains required permits for scheduled heating and refrigeration work. Assists in developing operating budget for division. Develops and revises operating procedures. Inspects buildings and equipment for needed heating and refrigeration installation maintenance and repairs. Maintains appropriate records. Reviews heating and refrigeration plans. Designs HVAC systems for in-house remodels and Public Works projects. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operation, maintenance and repair of residential, commercial and industrial heating, ventilation, air conditioning and refrigeration systems. Knowledge of occupational hazards and applicable safety rules and regulations. Knowledge of tools, materials and methods used in maintenance and repair of ventilation, refrigeration and air conditioning. Knowledge of applicable building codes. Skill in presenting oral and written instructions. Skill in reading plans and specifications and in laying out work. Skill in performing emergency and routine repairs and maintenance as required. Skill in understanding oral and written instructions. Skill in estimating time, materials and costs. Skill in performing heavy manual work. Skill in tracing and analyzing causes of HVAC troubles and in making repairs. Skill in conducting routine inspections for the purpose of determining conformity to ASHRAE , building code and safety standards. Skill in organizing and prioritizing work. Ability to analyze complex control sequences and resulting operations and to develop innovations to solve difficult technical problems. Ability to acquire, through training and on-the-job experience, specialized knowledge in rapidly changing technology and applications. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Heating & Refrigeration Mechanic Supervisor position are: Graduation from an accredited high school or equivalent, plus five (5) years of experience in repair and maintenance of commercial/industrial heating, ventilation, air conditioning or refrigeration systems, including chillers., two (2) years of which were in a lead/supervisory capacity. Completion of accredited training in air conditioning and refrigeration systems. This position also requires a Texas Driver’s License in good standing, EPA Refrigerant Recovery Certification. Must obtain unrestricted Texas Air Conditioning License for City use within 120 calendar days of hire. Do you meet these minimum qualifications? Yes No * How many years of lead or supervisory experience do you have? No experience Less than 2 years 2 to 5 years More than 5 years * Do you have an EPA Refrigerant Recovery Certification? Yes No * This position requires continuous outdoor activity, frequent sitting, standing, walking, squatting, bending, twisting upper body, climbing, exposure to extreme heat, cold, noise, mechanical hazards, fume and odor hazards, occasional kneeling, crawling, carrying up to 50 lbs., lifting up to 50 lbs., client and customer contact, indoor activity, exposure to electrical hazards, explosive hazards, biological hazards, and dust/mites hazards. With or without reasonable accommodations, are you to perform the duties of this position? Yes No * This position requires a Texas Driver’s License in good standing. Do you have a Texas Driver’s License in good standing or if selected for this position, do you have the ability to acquire a Texas Driver’s License in good standing by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Do you have experience with Energy Management Systems (EMS)? Yes No * Describe your experience in the review and management of HVAC projects to include contracts, estimates, and invoices. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Indicate what licensure you posses from the Texas Department of Licensing and Regulation (TDLR). Registered Air Conditioning/Refrigeration Contractor Registered Air Conditioning Technician Both Neither * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Were you referred to this opportunity by a current Building Services Department employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
May 01, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus five (5) years of experience in repair and maintenance of commercial/industrial heating, ventilation, air conditioning or refrigeration systems, including chillers, two (2) years of which were in a lead/supervisory capacity. Completion of accredited training in air conditioning and refrigeration systems. Licenses or Certifications: Texas Driver’s License in good standing. EPA Refrigerant Recovery Certification. Must obtain unrestricted Texas Air Conditioning License for City use within 120 calendar days of hire. Physical Requirements: Continuous outdoor activity, frequent sitting, standing, walking, squatting, bending, twisting upper body, climbing, exposure to extreme heat, cold, noise, mechanical hazards, fume/odor hazards, occasional kneeling, crawling, carrying up to 50 lbs., lifting up to 50lbs., client/ customer contact, indoor activity, exposure to electrical hazards, explosive hazards, biological hazards, dust/mites hazards. May require employee to be medically cleared to wear respirator. Notes to Applicants See Yourself Here Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, and specific job duties, functions, and responsibilities for each position held. If you are selected as the top candidate, starting salary will be based on overall relevant experience from your application. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. The responses to the supplemental questions inquiring about experience should be reflected on your application. Assessments: Your skill level in some of the competency areas for this job will be assessed through skills testing for Heating & Refrigeration and Microsoft Office proficiency. If you are selected as a top candidate: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. Military / Veteran Interview Preference: Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. Criminal Background Investigation: This position requires a criminal background investigation. Fair Labor Standards Act ( FLSA ) Classification: This position is classified as EXEMPT . This is a full time, forty (40) hour per week position. Overtime may be required with or without notice. Driving Requirement: This position requires a Texas Driver’s License in good standing or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. This position must travel between various locations as part of the regular job duties and individual will be required to drive a City of Austin vehicle. Employees, in Good Standing, who are Candidates within the Department that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview. Click here to watch the City of Austin Recruitment Video! Working with Building Services provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information. Additional Information: The position of Heating & Refrigeration Mechanic Supervisor is considered essential. An essential employee is an employee who, by virtue of their presence, specialized function or necessary skills, are essential to meeting the business or certain operational needs and are therefore required to report to duty. The Heating & Refrigeration Mechanic Supervisor position with the Building Services Department is considered an essential employee during the COVID -19 pandemic event and as such is required to continue to report to their normal work location and perform the essentials functions of their position during the COVID -19 pandemic event. Please note that the Department may close the job posting at any time after seven (7) days. Pay Range $31.81 - $39.76 Hours Monday through Friday 7:15 a.m. - 4:15 p.m. Hours may vary depending on work demands and business needs. This exempt-level position will require evening, weekend, callbacks and holiday work. Job Close Date 06/10/2024 Type of Posting External Department Building Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Building Services Department, 411 Chicon, Austin TX 78702 Preferred Qualifications Preferred Experience: Experience with Energy Management Systems ( EMS ), Building Automation Systems and energy monitoring software. Demonstrated experience in the review and management of HVAC projects to include contracts, estimates, and invoices. Proficiency with the Microsoft Office Suite to include Word, Excel, and Outlook. Registered Air Conditioning/Refrigeration Contractor and/or AC Technician with the Texas Department of Licensing and Registration ( TDLR ) or the ability to acquire within six (6) months of employment. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops, customizes, reads and interprets profiles and blueprints. Inspects heating and refrigeration installation maintenance and repair for compliance with codes, specifications, and safety ordinances. Provides oversight of building automation systems. Obtains required permits for scheduled heating and refrigeration work. Assists in developing operating budget for division. Develops and revises operating procedures. Inspects buildings and equipment for needed heating and refrigeration installation maintenance and repairs. Maintains appropriate records. Reviews heating and refrigeration plans. Designs HVAC systems for in-house remodels and Public Works projects. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of the operation, maintenance and repair of residential, commercial and industrial heating, ventilation, air conditioning and refrigeration systems. Knowledge of occupational hazards and applicable safety rules and regulations. Knowledge of tools, materials and methods used in maintenance and repair of ventilation, refrigeration and air conditioning. Knowledge of applicable building codes. Skill in presenting oral and written instructions. Skill in reading plans and specifications and in laying out work. Skill in performing emergency and routine repairs and maintenance as required. Skill in understanding oral and written instructions. Skill in estimating time, materials and costs. Skill in performing heavy manual work. Skill in tracing and analyzing causes of HVAC troubles and in making repairs. Skill in conducting routine inspections for the purpose of determining conformity to ASHRAE , building code and safety standards. Skill in organizing and prioritizing work. Ability to analyze complex control sequences and resulting operations and to develop innovations to solve difficult technical problems. Ability to acquire, through training and on-the-job experience, specialized knowledge in rapidly changing technology and applications. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Heating & Refrigeration Mechanic Supervisor position are: Graduation from an accredited high school or equivalent, plus five (5) years of experience in repair and maintenance of commercial/industrial heating, ventilation, air conditioning or refrigeration systems, including chillers., two (2) years of which were in a lead/supervisory capacity. Completion of accredited training in air conditioning and refrigeration systems. This position also requires a Texas Driver’s License in good standing, EPA Refrigerant Recovery Certification. Must obtain unrestricted Texas Air Conditioning License for City use within 120 calendar days of hire. Do you meet these minimum qualifications? Yes No * How many years of lead or supervisory experience do you have? No experience Less than 2 years 2 to 5 years More than 5 years * Do you have an EPA Refrigerant Recovery Certification? Yes No * This position requires continuous outdoor activity, frequent sitting, standing, walking, squatting, bending, twisting upper body, climbing, exposure to extreme heat, cold, noise, mechanical hazards, fume and odor hazards, occasional kneeling, crawling, carrying up to 50 lbs., lifting up to 50 lbs., client and customer contact, indoor activity, exposure to electrical hazards, explosive hazards, biological hazards, and dust/mites hazards. With or without reasonable accommodations, are you to perform the duties of this position? Yes No * This position requires a Texas Driver’s License in good standing. Do you have a Texas Driver’s License in good standing or if selected for this position, do you have the ability to acquire a Texas Driver’s License in good standing by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Do you have experience with Energy Management Systems (EMS)? Yes No * Describe your experience in the review and management of HVAC projects to include contracts, estimates, and invoices. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Indicate what licensure you posses from the Texas Department of Licensing and Regulation (TDLR). Registered Air Conditioning/Refrigeration Contractor Registered Air Conditioning Technician Both Neither * This position is classified as an “essential” position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs and work hours may include after hours, holidays, and weekends. Are you able to meet these schedule requirements? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Were you referred to this opportunity by a current Building Services Department employee? If yes, please provide the employee’s full name. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
HOUSTON AIRPORT SYSTEM
Houston, Texas, United States
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: George Bush IAH / Airport Operation Center Workdays & Hours : Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change) PURPOSE OF DIVISION The Airport Operations Center (IAH - AOC) supports George Bush Intercontinental (IAH) airport, within the Houston Airport System (HAS). The goal of the IAH - AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. . Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. PURPOSE OF THE POSITION The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities. The responsibilities of this position include, but are not limited to: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Advise employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. SPECIFICATIONS COMPLEXITY: COMPLEXITY: Work requires the direct application of a variety of procedures, policies and/or precedents. Moderate analytic ability is required in applying guidelines, policies, and precedents, and in adapting standard methods to fit facts and conditions. IMPACT OF ACTIONS: Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under moderate to limited supervision with standard operating procedures. The incumbent functions under general review and at times autonomously, with the supervisor available to answer more difficult questions. SUPERVISION EXERCISED: Direct Supervision: Involves scheduling, supervision, and evaluation of work as a "first-line supervisor", recommends personnel actions, such as hiring, terminations, pay changes of non-supervisory personnel. Indirect Supervision: No indirect reports. CONTACTS: Internal Contacts: Level of internal contact is primarily with professionals and supervisors. Interaction requires considerable tact and cooperation involving somewhat sensitive issues or problems. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors, and professional contacts with allied organizations. Interaction requires substantial sensitivity and cooperation, e.g., lower-level problem resolution, providing information to citizens who from time to time may be irate. WORKING CONDITIONS: There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. PHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. EXPERIENCE REQUIREMENTS Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis. PREFERENCES PREFERENCE Preference will be given to applicants with: Relative Experience - Working in a high-volume communications, operations or emergency call center, law enforcement dispatch center, or customer service center environment is preferred. Software - Experience using computer-aided dispatch, access control system software, CCTV is preferred. Physical Equipment- Experience using computer-aided dispatch equipment, radio dispatch consoles, and handheld radios is preferred. **Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test PAY GRADE 23 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1528). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 5/7/2024 11:59 PM Central
Apr 30, 2024
Full Time
POSITION OVERVIEW Applications will be accepted from: ALL PERSONS INTERESTED Division/ Section: George Bush IAH / Airport Operation Center Workdays & Hours : Shift work, could include a Rotating Schedule *** weekends and holidays ***(*Subject to change) PURPOSE OF DIVISION The Airport Operations Center (IAH - AOC) supports George Bush Intercontinental (IAH) airport, within the Houston Airport System (HAS). The goal of the IAH - AOC is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. . Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. PURPOSE OF THE POSITION The Airport Communications Supervisor maintains a safe airport environment by supervising the daily operations of communications center personnel, identifying, and anticipating customer concerns and airport operations or security issues; makes recommendations for policies, procedures, and systems; supervises communications relating to operations, emergency, and security activities. The responsibilities of this position include, but are not limited to: Coordinate information flow during emergency situations to appropriate personnel. Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures. Prepare work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees. Review office operations to identify technical and operation training needs. Provides training for employees on the operation of communications equipment and airport operating procedures. Provide guidance, training and support to employees and resolves grievances. Advise employees regarding performance and handles related disciplinary actions. Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities. Inspect and test working conditions of communications equipment. Ensure communications equipment is operational and prepares documentation to repair, upgrade, or replace communications when required. May handle complex communications calls. SPECIFICATIONS COMPLEXITY: COMPLEXITY: Work requires the direct application of a variety of procedures, policies and/or precedents. Moderate analytic ability is required in applying guidelines, policies, and precedents, and in adapting standard methods to fit facts and conditions. IMPACT OF ACTIONS: Errors in work lead to minor inconvenience and incur some costs. Work is typically performed under moderate to limited supervision with standard operating procedures. The incumbent functions under general review and at times autonomously, with the supervisor available to answer more difficult questions. SUPERVISION EXERCISED: Direct Supervision: Involves scheduling, supervision, and evaluation of work as a "first-line supervisor", recommends personnel actions, such as hiring, terminations, pay changes of non-supervisory personnel. Indirect Supervision: No indirect reports. CONTACTS: Internal Contacts: Level of internal contact is primarily with professionals and supervisors. Interaction requires considerable tact and cooperation involving somewhat sensitive issues or problems. External Contacts: Level of external contact is primarily with citizens, visitors and/or mid-level representatives of government agencies, guests, vendors, and professional contacts with allied organizations. Interaction requires substantial sensitivity and cooperation, e.g., lower-level problem resolution, providing information to citizens who from time to time may be irate. WORKING CONDITIONS: There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. PHYSICAL SKILL: Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS An Associate's degree in Social Science, General Studies, Business Administration or a closely related field is required. EXPERIENCE REQUIREMENTS Two years of experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. Experience as a Senior Telecommunicator in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment may be substituted for the above education requirement on a year-for-year basis. PREFERENCES PREFERENCE Preference will be given to applicants with: Relative Experience - Working in a high-volume communications, operations or emergency call center, law enforcement dispatch center, or customer service center environment is preferred. Software - Experience using computer-aided dispatch, access control system software, CCTV is preferred. Physical Equipment- Experience using computer-aided dispatch equipment, radio dispatch consoles, and handheld radios is preferred. **Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test PAY GRADE 23 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1528). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1528). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM . EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html Closing Date/Time: 5/7/2024 11:59 PM Central
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Position: The Utility Crew Supervisor is a lead supervisory classification in the Water and Sewer Utility Department. An incumbent in this classification is responsible for performing the most difficult and responsible technical duties and supervising the work of an assigned crew in a specialty area such as water construction and maintenance, water meter testing and maintenance, and sewer system maintenance. The Utility Crew Supervisor is distinguished from the Assistant Water Superintendent in that the latter is responsible for overseeing a Program in the Water Construction, Maintenance, and Operations Division. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter, 2) Resume, and 3) Upload a valid Water Distribution System Operator Certificate (Grade D-2 or above) issued by the California Department of Health Services. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of May 24, 2024 at 4:00PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $110,131.32 - $140,686.32. This position will be filled at or near the minimum of the salary range. Tentative Exam Schedule: Tentative Written Exam: June 17th or June 18th Tentative Oral Exam: June 27th Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements: Graduation from high school or possession of a GED. Minimum Experience Requirements: Three (3) years of increasingly responsible experience in construction, maintenance, or operations with a public or private water or sewer utility organization. License/Certifications: A valid Water Distribution System Operator Certificate (Grade D-2 or above) issued by the California Department of Health Services is required at time of application and for the duration of employment. A valid California Class C driver's license is required at time of appointment and for the duration of employment. The following are required when assigned to the water construction and maintenance or sewer system maintenance specialties: A valid California Class A or B Commercial driver's license is required at time of application and for the duration of employment. A valid Collection System Maintenance Certificate (Grade 2 or above) issued by the California Water Environment Association is required within twelve (12) months of appointment and for the duration of employment. The following is required when assigned to the water meter testing and maintenance specialty: A valid Backflow Prevention Tester Certificate issued by the California-Nevada Section of the American Water Works Association or the Foundation for Cross Connection Control and Hydraulic Research is required within twelve (12) months of appointment and for the duration of employment. Desirable Qualifications: Depending on position assignment, qualifying experience may be required in one of the following specialty areas: water construction and maintenance, water meter testing and maintenance, or sewer system maintenance. Other Requirements: May be required to work unusual hours in emergency situations and to be available on an "on-call" basis as assigned. May be subject to drug and/or alcohol testing as mandated by federal regulations. Must be able to perform all of the essential functions of the job assignment. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: 5/24/2024 4:00 PM Pacific
Apr 27, 2024
Full Time
Description The Department: The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Position: The Utility Crew Supervisor is a lead supervisory classification in the Water and Sewer Utility Department. An incumbent in this classification is responsible for performing the most difficult and responsible technical duties and supervising the work of an assigned crew in a specialty area such as water construction and maintenance, water meter testing and maintenance, and sewer system maintenance. The Utility Crew Supervisor is distinguished from the Assistant Water Superintendent in that the latter is responsible for overseeing a Program in the Water Construction, Maintenance, and Operations Division. Additional Information: Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter, 2) Resume, and 3) Upload a valid Water Distribution System Operator Certificate (Grade D-2 or above) issued by the California Department of Health Services. Incomplete applications will not be considered. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . Applications must be submitted by the filing deadline of May 24, 2024 at 4:00PM. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. The annual salary range for this position is $110,131.32 - $140,686.32. This position will be filled at or near the minimum of the salary range. Tentative Exam Schedule: Tentative Written Exam: June 17th or June 18th Tentative Oral Exam: June 27th Minimum Qualifications EDUCATION AND EXPERIENCE Minimum Education Requirements: Graduation from high school or possession of a GED. Minimum Experience Requirements: Three (3) years of increasingly responsible experience in construction, maintenance, or operations with a public or private water or sewer utility organization. License/Certifications: A valid Water Distribution System Operator Certificate (Grade D-2 or above) issued by the California Department of Health Services is required at time of application and for the duration of employment. A valid California Class C driver's license is required at time of appointment and for the duration of employment. The following are required when assigned to the water construction and maintenance or sewer system maintenance specialties: A valid California Class A or B Commercial driver's license is required at time of application and for the duration of employment. A valid Collection System Maintenance Certificate (Grade 2 or above) issued by the California Water Environment Association is required within twelve (12) months of appointment and for the duration of employment. The following is required when assigned to the water meter testing and maintenance specialty: A valid Backflow Prevention Tester Certificate issued by the California-Nevada Section of the American Water Works Association or the Foundation for Cross Connection Control and Hydraulic Research is required within twelve (12) months of appointment and for the duration of employment. Desirable Qualifications: Depending on position assignment, qualifying experience may be required in one of the following specialty areas: water construction and maintenance, water meter testing and maintenance, or sewer system maintenance. Other Requirements: May be required to work unusual hours in emergency situations and to be available on an "on-call" basis as assigned. May be subject to drug and/or alcohol testing as mandated by federal regulations. Must be able to perform all of the essential functions of the job assignment. Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov . City of Santa Clara Benefit Summary Overview for Bargaining Unit #5, 7, & 8 Employees Association This summary provides a brief overview of the City of Santa Clara's benefits available to Bargaining Unit #5, 7, & 8 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager's Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40(Social Security) and 1.45% (Medicare) of gross pay Health Insurance: City contribution up to 90% of the Kaiser Family premium per month, based on enrollment in a CalPERS health plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis The City’s contribution is prorated based on scheduled hours for part time employees Coverage is effective as early asthe first day of the monthafter date of hire If an employee enrolls in a plan with a monthly premium that is less than $946.86, they will be paid the difference in cash Employees hired on or after 1/1/2022 who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $50.00 a month toward employee's VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $15,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information Long Term Disability (LTD) Insurance: Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 -9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 450 hours Once per year, employees can elect to convert up to 40 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Non-Management Leave: 24 hours of non-management leave credited to employees each January 1st New employees hired between January 1st and June 30th receive 24 hours of non-management leave their first year New employees hired between July 1st and December 31st receive 12 hours of non-management leave their first year Unused non-management leave may not be carried over from one calendar year to the next Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Seventeen paid eight-hour holidays per year (13 & 4 holidays between 12/25 to 1/1 of following year) Reimbursements/Allowances (for specific classifications): Raingear: Up to $120 per fiscal year for eligible classifications Safety Boots: Upt to $237 per fiscal year for eligible employees Walking Shoes: Up to $120 per fiscal year for eligible classifications (See MOU for details) Tools: $500 per fiscal year reimbursement for Auto Foreperson classification Phone allowance of $80/month for Senior Key Customer Representative(s) and Key Customer Representative(s) job classifications Bilingual Pay: Certified bilingual employees are eligible for $55/bi-weekly bilingual pay Night Differential Pay: Librarians and library support employees whose regular assignments are to City libraries are eligible for 5.0% night differential pay for all hours worked between 5:30 p.m. and 6:30 a.m. so long as they work a minimum of 2 consecutive hours between 5:30 p.m. and 6:30 a.m. All other employees are eligible for 5.0% night differential pay for all hours worked between 6:00 p.m. and 8:00a.m. so long as they work a minimum of 2 consecutive hours between 6:00 p.m. and 8:00 a.m. Standby Pay: Employees in the classification of Electric Utility Programmer Analyst, Electric Utility Network Administrator, and Senior Energy Systems Analyst are eligible for standby pay of $100/week when assigned to work standby Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249/month in 2024(amount adjusted annually) Closing Date/Time: 5/24/2024 4:00 PM Pacific
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Student Services Systems Specialist Job Category: CSEA Job Opening Date: April 23, 2024 Job Closing Date: May 14, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary at $5,526 to $6,102 per month Required Documents: Required: Resume. Optional: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 126 Application materials must be received by 11:59 pm 05/13/2024 Required Document: Resume. Applications missing the required document will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from assigned supervisor or manager, performs technical support duties pertaining to the development and utilization of the Enterprise Resource Program (ERP) and Student Information (SIS) systems that serve Student Services functions. Serves as an advanced module user and the primary liaison with Information Technology and vendors to implement new systems and to resolve issues. DISTINGUISHING CHARACTERISTICS This is a journey-level classification that provides system application, testing, and reporting activities. Incumbents exercise discretion and independent judgment in performing the full range of assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District's information systems infrastructure. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as the departmental ERP/SIS technical specialist; assists with planning, and implementing technology and automated processes that support departmental programs delivery, compliance, enrollment, and student success; acts as the primary contact person for departmental staff for technical assistance with computerized systems, including testing, training, troubleshooting, and problem resolution; may input and/or modify data in restricted access areas of the module(s). Performs activities related to data updates and ERP/SIS system rollouts, upgrades, and workflows; reviews ERP/SIS documentation in preparation for rollouts and upgrades; participates with end users and IT in implementing and testing ERP/SIS rollouts, upgrades, and workflows; creates end-user documentation including training materials and job aids; provides training on systems processes and procedures; may update departmental web page content. Participates in the development and implementation of new programs, policies, procedures, methods, and business processes; collects data and recommends processes to improve services. In conjunction with IT staff, tests system patches and modifications; reports tests results; liaisons with IT staff and vendors as needed to correct issues; documents data and system issues and resolutions and maintains related records. Provides recommendations for data security and monitors for fraud; reviews error lists and makes data corrections. Conducts activities associated with the annual system set-up; maintains processes for data importing, data integrity, and application management. Ensures successful storage and retrieval of data; monitors and maintains data integrity of tables, fields, reports, and related systems; tests applications to ensure accuracy of data; works with College/District IT to correct data issues. Develops and performs SQL queries and commands to extract data; utilizes applications to import/export data; maintains proper data backup and storage procedures. Develops and runs system reports and documents for a variety of departmental needs, activities, and reporting requirements; works with IT staff to develop and maintain reports based on department needs; reviews data/reports for accuracy; creates and maintains databases; assists with audits. Serves as a technical resource regarding the assigned system module(s); assists staff who have access to module information with technical system questions or problems. May prepare work orders of a technical nature as necessary; updates records of equipment usage and location; may participate in the ordering, inventorying, and maintaining of supplies and equipment. May perform specialized technical administrative duties pertaining to the business operations of the assigned department; attends and participates in a variety of meetings, trainings, workshops, committees, events, and conferences; maintains compliance with mandatory trainings and certifications as directed by supervisor; maintains current knowledge and stays up to date on requirements and changes related to area of assignment. Provides functional and technical work direction to lower-level staff, temporary employees, and student workers; participates in the selection of new staff; trains new and existing staff as assigned; prioritizes and coordinates work assignments; monitors and reviews activities to ensure that work is completed in a timely and accurate manner. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives. Maintains departmental area(s) in a safe, clean, and orderly environment; assures compliance with established safety procedures and regulations; refers unresolved problems to supervisor. Prepares, completes, and maintains a variety of correspondence, records, documents, forms, and reports; disseminates information as appropriate; verifies and reviews documents and reports for completeness, accuracy, and conformance with established regulations and procedures; independently responds to various inquiries and correspondence. Abides by all confidentiality practices required by District, College, state, and federal policies, laws, rules, and regulations. May perform the duties of lower-level departmental classifications, as needed. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of: Principles, practices, and technologies of operating systems. Principles and practices used in business processes and ERP/SIS systems associated with student services programs. Principles of database design and data management and reporting. Data systems concepts and structures. Data management, data extraction, and relational databases. Various software packages, databases, and applications used in a Student Services Office. Principles and practices of research, data collection, and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the assigned area; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the assigned area; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. Work organization and current office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles and techniques used in providing a high level of customer service. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent Federal, State, and local codes, laws, and regulations; including FERPA; confidentiality requirements when dealing with personal and sensitive student information. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. Principles, practices, requirements, and procedures of data and records management. Occupational hazards, health, and standard safety policies and procedures. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to: Review and implement software packages and database applications related to departmental objectives. Perform technical tasks within defined deadlines. Apply critical thinking skills. Communicate with others to identify and translate information needs into system requirements. Assist end users on a wide variety of system issues and make and implement sound recommendations. Develop procedural documentation and train end users. Conduct research and present technical information and data in an effective manner; design, create, and run reports. Validate systems functionality. Perform the duties of lower-level classifications within the assigned department, as necessary. Research regulatory information and resolve questions. Perform arithmetic calculations and reconcile data; perform statistical computations. Access, enter, import, and export data into a variety of applications and software. Develop and implement data queries. Read, understand, and apply information from technical materials. Impart technical and detailed information to non-technical individuals or groups. Demonstrate sound judgment and interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to requests and inquiries; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations, as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate and troubleshoot office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: An Associate's degree from an accredited institution. Bachelor's Degree in business, information systems, or related field preferred. Experience: Three years of experience working in a Student Services office (preferably within the assigned department) within a higher education environment that includes performing specialized technical work and advanced use of a data management system. OR Two years of increasingly responsible application systems experience including the use and troubleshooting of ERP applications and supporting data reporting functions, preferably in a higher education student services environment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Apr 24, 2024
Full Time
Title: Student Services Systems Specialist Job Category: CSEA Job Opening Date: April 23, 2024 Job Closing Date: May 14, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary at $5,526 to $6,102 per month Required Documents: Required: Resume. Optional: Cover Letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 126 Application materials must be received by 11:59 pm 05/13/2024 Required Document: Resume. Applications missing the required document will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under direction from assigned supervisor or manager, performs technical support duties pertaining to the development and utilization of the Enterprise Resource Program (ERP) and Student Information (SIS) systems that serve Student Services functions. Serves as an advanced module user and the primary liaison with Information Technology and vendors to implement new systems and to resolve issues. DISTINGUISHING CHARACTERISTICS This is a journey-level classification that provides system application, testing, and reporting activities. Incumbents exercise discretion and independent judgment in performing the full range of assignments. Successful performance of the work requires knowledge of database applications and basic knowledge of the District's information systems infrastructure. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Serves as the departmental ERP/SIS technical specialist; assists with planning, and implementing technology and automated processes that support departmental programs delivery, compliance, enrollment, and student success; acts as the primary contact person for departmental staff for technical assistance with computerized systems, including testing, training, troubleshooting, and problem resolution; may input and/or modify data in restricted access areas of the module(s). Performs activities related to data updates and ERP/SIS system rollouts, upgrades, and workflows; reviews ERP/SIS documentation in preparation for rollouts and upgrades; participates with end users and IT in implementing and testing ERP/SIS rollouts, upgrades, and workflows; creates end-user documentation including training materials and job aids; provides training on systems processes and procedures; may update departmental web page content. Participates in the development and implementation of new programs, policies, procedures, methods, and business processes; collects data and recommends processes to improve services. In conjunction with IT staff, tests system patches and modifications; reports tests results; liaisons with IT staff and vendors as needed to correct issues; documents data and system issues and resolutions and maintains related records. Provides recommendations for data security and monitors for fraud; reviews error lists and makes data corrections. Conducts activities associated with the annual system set-up; maintains processes for data importing, data integrity, and application management. Ensures successful storage and retrieval of data; monitors and maintains data integrity of tables, fields, reports, and related systems; tests applications to ensure accuracy of data; works with College/District IT to correct data issues. Develops and performs SQL queries and commands to extract data; utilizes applications to import/export data; maintains proper data backup and storage procedures. Develops and runs system reports and documents for a variety of departmental needs, activities, and reporting requirements; works with IT staff to develop and maintain reports based on department needs; reviews data/reports for accuracy; creates and maintains databases; assists with audits. Serves as a technical resource regarding the assigned system module(s); assists staff who have access to module information with technical system questions or problems. May prepare work orders of a technical nature as necessary; updates records of equipment usage and location; may participate in the ordering, inventorying, and maintaining of supplies and equipment. May perform specialized technical administrative duties pertaining to the business operations of the assigned department; attends and participates in a variety of meetings, trainings, workshops, committees, events, and conferences; maintains compliance with mandatory trainings and certifications as directed by supervisor; maintains current knowledge and stays up to date on requirements and changes related to area of assignment. Provides functional and technical work direction to lower-level staff, temporary employees, and student workers; participates in the selection of new staff; trains new and existing staff as assigned; prioritizes and coordinates work assignments; monitors and reviews activities to ensure that work is completed in a timely and accurate manner. Operates a variety of office equipment and machines; learns to use new technology as necessary to perform duties. Establishes and maintains cooperative working relationships with students, staff, and faculty, as well as various outside groups to ensure efficient, effective, and correct implementation of departmental objectives. Maintains departmental area(s) in a safe, clean, and orderly environment; assures compliance with established safety procedures and regulations; refers unresolved problems to supervisor. Prepares, completes, and maintains a variety of correspondence, records, documents, forms, and reports; disseminates information as appropriate; verifies and reviews documents and reports for completeness, accuracy, and conformance with established regulations and procedures; independently responds to various inquiries and correspondence. Abides by all confidentiality practices required by District, College, state, and federal policies, laws, rules, and regulations. May perform the duties of lower-level departmental classifications, as needed. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time to successfully perform the assigned duties. Knowledge of: Principles, practices, and technologies of operating systems. Principles and practices used in business processes and ERP/SIS systems associated with student services programs. Principles of database design and data management and reporting. Data systems concepts and structures. Data management, data extraction, and relational databases. Various software packages, databases, and applications used in a Student Services Office. Principles and practices of research, data collection, and report preparation. Philosophy, operational characteristics, services, activities, goals, and objectives of the assigned area; eligibility requirements; specialized functions, activities, operations, rules, regulations, requirements, and restrictions related to the assigned area; terminology, techniques, equipment, materials, principles, theories, practices, and procedures related to the assigned area. Work organization and current office practices, procedures, terminology, methods, and equipment, including computer hardware and peripherals, devices, and applications; principles and procedures of business letter writing. Principles and techniques used in providing a high level of customer service. Techniques to facilitate effective interaction with people on an individual or group basis; interpersonal skills using tact, patience, and courtesy. Effective written and oral communication skills including correct English usage, grammar, spelling, punctuation, and vocabulary; public speaking and presentation skills. Pertinent Federal, State, and local codes, laws, and regulations; including FERPA; confidentiality requirements when dealing with personal and sensitive student information. Diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds; institutional and community resources available to assist a diverse student population; needs of students with disabilities or requiring special services. Principles, practices, requirements, and procedures of data and records management. Occupational hazards, health, and standard safety policies and procedures. Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers. District and College organization, services, programs, operations, policies, and objectives. Ability to: Review and implement software packages and database applications related to departmental objectives. Perform technical tasks within defined deadlines. Apply critical thinking skills. Communicate with others to identify and translate information needs into system requirements. Assist end users on a wide variety of system issues and make and implement sound recommendations. Develop procedural documentation and train end users. Conduct research and present technical information and data in an effective manner; design, create, and run reports. Validate systems functionality. Perform the duties of lower-level classifications within the assigned department, as necessary. Research regulatory information and resolve questions. Perform arithmetic calculations and reconcile data; perform statistical computations. Access, enter, import, and export data into a variety of applications and software. Develop and implement data queries. Read, understand, and apply information from technical materials. Impart technical and detailed information to non-technical individuals or groups. Demonstrate sound judgment and interact extensively with and respond to requests and inquiries from students, faculty, staff, and public; respond appropriately to requests and inquiries; effectively present information in person, electronically, or on the telephone to students, staff, or the public; provide excellent customer service. Communicate clearly and concisely, both orally and in writing in English; use correct English usage, grammar, spelling, punctuation, and vocabulary; understand and follow oral and written directions in English; listen actively and effectively; conduct presentations, as necessary. Develop, maintain, and foster effective working relationships involving interactions and communications personally, by phone, and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular, ongoing basis. Exercise good judgment, discretion, tact, and personal initiative in resolving confidential, difficult, and sensitive situations, according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information, records, and reports confidentially. Operate and troubleshoot office equipment including hardware, software, and devices supporting word processing, database management, and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing, record keeping, and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation, reports, and other written materials. Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand, interpret, explain, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances; work within the policies, functions, and requirements of area of assignment. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially, independently, and collaboratively. Assess situations, analyze problems, identify alternative solutions, project consequences of proposed actions, and adopt effective courses of action. Maintain the cleanliness, sanitation, safety, and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior. Effectively utilize technology and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems. Maintain an adequate inventory of materials and equipment. Provide training, functional and technical work direction, and guidance to assigned staff and student workers. Assist others in locating appropriate resources; provide assistance to others in matters related to assigned area. Participate in trainings, conferences, and meetings on-site and off-site as required. Report to work on a regular and consistent basis, as scheduled, to assigned job. Work evening/weekend shifts as required. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: An Associate's degree from an accredited institution. Bachelor's Degree in business, information systems, or related field preferred. Experience: Three years of experience working in a Student Services office (preferably within the assigned department) within a higher education environment that includes performing specialized technical work and advanced use of a data management system. OR Two years of increasingly responsible application systems experience including the use and troubleshooting of ERP applications and supporting data reporting functions, preferably in a higher education student services environment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information; and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.