BART
Oakland, California, United States
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Initial review of applications received to begin on May 20, 2024. Pay Rate Non Represented Pay Band 12 $159,361.00/annually (Minimum) - $241,433.00/annually (Maximum) Starting negotiable salary will be between $159,361.00/annually - $220,751.12/annually, commensurate with education and experience. Reports To Chief Planning & Development Officer Current Assignment Under general direction, plans, directs, manages and oversees the activities and operations of the Transit-Oriented Development (TOD) Department within the Office of Planning and Development, including the compliance with and enforcement of the District’s Transit-Oriented Development (TOD) Policy, including assessments of development proposals, identifying and securing developers, securing Board authorization to implement development proposals, negotiating and executing all agreements related to property development; coordinates assigned activities with other departments, and outside agencies, ensuring all disciplines adhere to Board-authorized land use transactions; provides highly complex administrative support to the Chief Planning & Development Officer, and performs related duties as assigned. Additionally, the incumbent is accountable for guiding departmental operations through the establishment of objectives, policies, rules, practices, methods, and standards, accomplishing all departmental goals and objectives, and for furthering District goals and objectives within general policy guidelines. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs , or on EmployeeConnect. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Assumes management responsibility for services and activities of the TOD Department including negotiating all aspects of land use transaction in keeping with the District’s TOD Policy, including land sales, easements, and long term ground leases on and off District property; manages implementation and all executed agreements related to property development; coordinates assigned activities with other departments and outside agencies. Evaluates revenue and ridership generating potential when evaluating development within the areas influenced by District stations and the District’s transit operations; conducts financial and site planning analyses of private sector development; secures District, public agency, and local jurisdiction support for site and area development projects; prepares written reports on viability and impact of development. Coordinates with multiple BART departments on decision-making, including with Station Area Planning and Customer Access related to changes and investments on patron access consistent with BART Board adopted policies. Oversees management of assets and agreements as new private-sector TOD comes on-line, including developer payments, insurance, and other compliance elements consistent with executed leases. Prepares proposals for development projects and secures District Board approval; ensures proposals comply with public agency charter and status; markets development opportunity through public and private media and forums. Assesses private sector development proposals; analyzes developer qualifications, financial viability, site planning viability, impact on District service, DBE compliance, financial return to District, and fulfillment of District policy objectives; solicits local jurisdiction representative to participate in, and comment on, evaluation process; prepares recommendation to District Board of Directors and local jurisdictions on project viability. Prepares, negotiates and executes a variety of documents including exclusive negotiating agreements, memorandum of understanding, purchase and sale agreements, development and disposition agreements, option agreements, easements, licenses, property exchange agreements, and all other agreements related to property development; conducts negotiations with selected private sector development team and with local land use jurisdictions; secures pertinent District department support for agreement; secures Board approval of land use transactions; completes negotiations and executes documents. Plans, directs, manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; identifies modifications to existing District policy to improve fulfillment of property development goals and objectives. Establishes within District policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly. Manages consultant projects; oversees budget expenditures, correspondence, and acceptance of final products; prepares and presents periodic reports to management and the Board of Directors on the status of projects; reviews and approves work products. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Creates and presents department’s goals and objectives to senior management as part of operating budget process; develops and directs administration of the department’s capital budget, including the forecasting of funds needed for staffing, and consultant assistance, and approving expenditures; capital funds secured from private sector; identify and secure sufficient private fund to compensate appropriate BART staff in their support of implementing private development projects at and around BART stations. Serves as the liaison for the TOD Department within the District and outside agencies; negotiates and resolves sensitive and controversial issues; makes presentations to community groups, appointed commissions and elected officials in support of the District’s TOD Program and specific development projects at BART stations. Represent the District’s TOD Program throughout the Bay Area by participating in various forums and making presentations to various organizations. Monitors developments and legislation related to assigned area of responsibility; evaluates impact upon District operations; recommends and implements equipment, practice and procedural improvements. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to property development programs, policies and procedures as appropriate. Serves on a variety of boards, commissions and committees; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of real estate development. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Minimum Qualifications Education : Possession of a bachelor’s degree in business administration, public administration, economics or a closely related field from an accredited college or university. Experience : Seven (7) years of (full time equivalent) verifiable professional real estate development experience which must have included at least three (3) years of management experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A bachelor’s degree is preferred. Knowledge and Skills Knowledge of : Operational characteristics, services and activities of a property development and real estate development program Principles and practices of real estate development and land use planning Principles and practices of program development and administration Methods and techniques of contract negotiations and agreements Methods and techniques of financial/site planning analysis and real estate appraisal Principles and practices of budget preparation and administration Principles of supervision, training and performance evaluation Related Federal, State and local laws, codes and regulations Skill/Ability in : Managing a comprehensive real estate development program Overseeing, directing and coordinating the work of lower-level staff Selecting, supervising, training and evaluating staff Preparing site planning assessments for proposed developments on and off District property Negotiating real estate development agreements Conducting feasibility studies of proposed development projects Monitoring development trends and implementing appropriate changes to District development Strategy Participating in the development and administration of Department goals, objectives and procedures Preparing and administering large program budgets Preparing clear and concise administrative and financial reports Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals Researching, analyzing and evaluating new service delivery methods and techniques Interpreting and applying Federal, State and local policies, laws and regulations Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Initial review of applications received to begin on May 20, 2024. Pay Rate Non Represented Pay Band 12 $159,361.00/annually (Minimum) - $241,433.00/annually (Maximum) Starting negotiable salary will be between $159,361.00/annually - $220,751.12/annually, commensurate with education and experience. Reports To Chief Planning & Development Officer Current Assignment Under general direction, plans, directs, manages and oversees the activities and operations of the Transit-Oriented Development (TOD) Department within the Office of Planning and Development, including the compliance with and enforcement of the District’s Transit-Oriented Development (TOD) Policy, including assessments of development proposals, identifying and securing developers, securing Board authorization to implement development proposals, negotiating and executing all agreements related to property development; coordinates assigned activities with other departments, and outside agencies, ensuring all disciplines adhere to Board-authorized land use transactions; provides highly complex administrative support to the Chief Planning & Development Officer, and performs related duties as assigned. Additionally, the incumbent is accountable for guiding departmental operations through the establishment of objectives, policies, rules, practices, methods, and standards, accomplishing all departmental goals and objectives, and for furthering District goals and objectives within general policy guidelines. Selection Process Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs , or on EmployeeConnect. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself. Examples of Duties Assumes management responsibility for services and activities of the TOD Department including negotiating all aspects of land use transaction in keeping with the District’s TOD Policy, including land sales, easements, and long term ground leases on and off District property; manages implementation and all executed agreements related to property development; coordinates assigned activities with other departments and outside agencies. Evaluates revenue and ridership generating potential when evaluating development within the areas influenced by District stations and the District’s transit operations; conducts financial and site planning analyses of private sector development; secures District, public agency, and local jurisdiction support for site and area development projects; prepares written reports on viability and impact of development. Coordinates with multiple BART departments on decision-making, including with Station Area Planning and Customer Access related to changes and investments on patron access consistent with BART Board adopted policies. Oversees management of assets and agreements as new private-sector TOD comes on-line, including developer payments, insurance, and other compliance elements consistent with executed leases. Prepares proposals for development projects and secures District Board approval; ensures proposals comply with public agency charter and status; markets development opportunity through public and private media and forums. Assesses private sector development proposals; analyzes developer qualifications, financial viability, site planning viability, impact on District service, DBE compliance, financial return to District, and fulfillment of District policy objectives; solicits local jurisdiction representative to participate in, and comment on, evaluation process; prepares recommendation to District Board of Directors and local jurisdictions on project viability. Prepares, negotiates and executes a variety of documents including exclusive negotiating agreements, memorandum of understanding, purchase and sale agreements, development and disposition agreements, option agreements, easements, licenses, property exchange agreements, and all other agreements related to property development; conducts negotiations with selected private sector development team and with local land use jurisdictions; secures pertinent District department support for agreement; secures Board approval of land use transactions; completes negotiations and executes documents. Plans, directs, manages and participates in the development and implementation of goals, objectives, policies and priorities for assigned programs; identifies modifications to existing District policy to improve fulfillment of property development goals and objectives. Establishes within District policy, appropriate service and staffing levels; monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; allocates resources accordingly. Manages consultant projects; oversees budget expenditures, correspondence, and acceptance of final products; prepares and presents periodic reports to management and the Board of Directors on the status of projects; reviews and approves work products. Selects, trains, motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures. Creates and presents department’s goals and objectives to senior management as part of operating budget process; develops and directs administration of the department’s capital budget, including the forecasting of funds needed for staffing, and consultant assistance, and approving expenditures; capital funds secured from private sector; identify and secure sufficient private fund to compensate appropriate BART staff in their support of implementing private development projects at and around BART stations. Serves as the liaison for the TOD Department within the District and outside agencies; negotiates and resolves sensitive and controversial issues; makes presentations to community groups, appointed commissions and elected officials in support of the District’s TOD Program and specific development projects at BART stations. Represent the District’s TOD Program throughout the Bay Area by participating in various forums and making presentations to various organizations. Monitors developments and legislation related to assigned area of responsibility; evaluates impact upon District operations; recommends and implements equipment, practice and procedural improvements. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to property development programs, policies and procedures as appropriate. Serves on a variety of boards, commissions and committees; attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of real estate development. Responds to and resolves difficult and sensitive citizen inquiries and complaints. Minimum Qualifications Education : Possession of a bachelor’s degree in business administration, public administration, economics or a closely related field from an accredited college or university. Experience : Seven (7) years of (full time equivalent) verifiable professional real estate development experience which must have included at least three (3) years of management experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year-for-year basis. A bachelor’s degree is preferred. Knowledge and Skills Knowledge of : Operational characteristics, services and activities of a property development and real estate development program Principles and practices of real estate development and land use planning Principles and practices of program development and administration Methods and techniques of contract negotiations and agreements Methods and techniques of financial/site planning analysis and real estate appraisal Principles and practices of budget preparation and administration Principles of supervision, training and performance evaluation Related Federal, State and local laws, codes and regulations Skill/Ability in : Managing a comprehensive real estate development program Overseeing, directing and coordinating the work of lower-level staff Selecting, supervising, training and evaluating staff Preparing site planning assessments for proposed developments on and off District property Negotiating real estate development agreements Conducting feasibility studies of proposed development projects Monitoring development trends and implementing appropriate changes to District development Strategy Participating in the development and administration of Department goals, objectives and procedures Preparing and administering large program budgets Preparing clear and concise administrative and financial reports Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals Researching, analyzing and evaluating new service delivery methods and techniques Interpreting and applying Federal, State and local policies, laws and regulations Communicating clearly and concisely, both orally and in writing Establishing and maintaining effective working relationships with those contacted in the course of work Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) 3% at 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 5 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: Continuous
California State University, Chico
400 West 1st Street, Chico, CA 95929, USA
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Reporting to the Vice President for Information Technology and CIO, the Director of User Experience and IT Support Services plays a pivotal role in leading Chico State’s Information Technology Support Services (ITSS) Department with a strong emphasis on customer service and stakeholder engagement. This key leadership role is responsible for direct information technology support across the institution and the strategic, long-term planning for user engagement and user experience for the department. This entails providing strategic vision and operational plans to successfully lead, develop, and support campus IT service models which meet the needs of campus, create new service practices & partnerships, and provide cutting-edge information technology while delivering outstanding service. This role holds responsibility for maintaining technology standards and managing the activities necessary to ensure seamless, efficient, and effective operation of technology support while being a champion for innovation in service quality. Collaborating closely with the VPIT/CIO and the Division of IT Leadership team, the Director ensures that service offerings are aligned with the evolving needs of the university community. Acting as a direct representative of the VPIT/CIO, the Director advocates for high-quality IT solutions and actively engages with stakeholders to understand their needs and concerns. By prioritizing customer satisfaction and operational efficiency, the Director plays a crucial role in shaping the university's IT landscape to meet the diverse needs of its stakeholders. Required Education and Experience: The equivalent to a bachelor’s degree in instructional technology, computer science, business information systems, management information systems, or a related field AND Eight to ten years of full-time professional experience supporting customers and desktop computing solutions; creating and managing central support structures, and leading technical computing projects and budgets, including three years of supervisory/management experience, including all areas of personnel management. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Extensive experience managing IT service departments/organizations, including service desk, deskside and desktop support, and technical services environment. Proven ability to supervise staff and student assistants. Familiarity with IT Service Management frameworks and practices, particularly Incident Management, Problem Management, and Continual Service Improvement. Experience in strategic budget analysis, recommendations, and planning for technology projects. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm. CSU Classification Salary Range: $57,744 - $185,388 per year. (Admin II) Anticipated Hiring Range: Not expected to exceed $130,000 per year. Salary commensurate with education and experience of the individual selected. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. This position is a Higher Education Employer-Employee Relations Act (HEERA) designated managerial position and comes under the Management Personnel Plan (MPP) of the California State University. Individuals appointed to management positions serve at the pleasure of the President or designee. They are excluded from the collective bargaining process, are not subject to probationary service, and do not receive tenure or permanent status. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Information Resources-Assistant/Associate Vice President/Provost or Director(all levels), CAT 1,2) The person holding this position is considered a “Limited Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 04/18/24. Applications received after that date may be considered.) Advertised: Apr 04 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates who reflect the intersectional identities of our student body. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Reporting to the Vice President for Information Technology and CIO, the Director of User Experience and IT Support Services plays a pivotal role in leading Chico State’s Information Technology Support Services (ITSS) Department with a strong emphasis on customer service and stakeholder engagement. This key leadership role is responsible for direct information technology support across the institution and the strategic, long-term planning for user engagement and user experience for the department. This entails providing strategic vision and operational plans to successfully lead, develop, and support campus IT service models which meet the needs of campus, create new service practices & partnerships, and provide cutting-edge information technology while delivering outstanding service. This role holds responsibility for maintaining technology standards and managing the activities necessary to ensure seamless, efficient, and effective operation of technology support while being a champion for innovation in service quality. Collaborating closely with the VPIT/CIO and the Division of IT Leadership team, the Director ensures that service offerings are aligned with the evolving needs of the university community. Acting as a direct representative of the VPIT/CIO, the Director advocates for high-quality IT solutions and actively engages with stakeholders to understand their needs and concerns. By prioritizing customer satisfaction and operational efficiency, the Director plays a crucial role in shaping the university's IT landscape to meet the diverse needs of its stakeholders. Required Education and Experience: The equivalent to a bachelor’s degree in instructional technology, computer science, business information systems, management information systems, or a related field AND Eight to ten years of full-time professional experience supporting customers and desktop computing solutions; creating and managing central support structures, and leading technical computing projects and budgets, including three years of supervisory/management experience, including all areas of personnel management. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: Bilingual. Extensive experience managing IT service departments/organizations, including service desk, deskside and desktop support, and technical services environment. Proven ability to supervise staff and student assistants. Familiarity with IT Service Management frameworks and practices, particularly Incident Management, Problem Management, and Continual Service Improvement. Experience in strategic budget analysis, recommendations, and planning for technology projects. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm. CSU Classification Salary Range: $57,744 - $185,388 per year. (Admin II) Anticipated Hiring Range: Not expected to exceed $130,000 per year. Salary commensurate with education and experience of the individual selected. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf Additional Information: California State University, Chico, in accordance with CSU policy, requires that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. This position is a Higher Education Employer-Employee Relations Act (HEERA) designated managerial position and comes under the Management Personnel Plan (MPP) of the California State University. Individuals appointed to management positions serve at the pleasure of the President or designee. They are excluded from the collective bargaining process, are not subject to probationary service, and do not receive tenure or permanent status. This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA). The duties of this position will include participation in a decision that may have a material/financial benefit to the incumbent. Therefore, this is a “designated position” under the California State University’s Conflict of Interest Code and the incumbent will be required to file a Form 700: Statement of Economic Interest and is subject to the regulations of the Fair Political Practices Commission. (Group/Category: Information Resources-Assistant/Associate Vice President/Provost or Director(all levels), CAT 1,2) The person holding this position is considered a “Limited Mandated Reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 (revised July 21, 2017) as a condition of employment. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). Open Until Filled (Review of Applications will begin 04/18/24. Applications received after that date may be considered.) Advertised: Apr 04 2024 Pacific Daylight Time Applications close: Closing Date/Time: