CITY OF SANTA ANA, CA
Santa Ana, California, United States
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The Senior Office Assistant performs specialized and/or a wide variety of responsible, difficult, and complex general clerical work, including word processing, data entry and organization, processing of invoices, recordkeeping, report preparation, filing, and providing information and assistance to the general public. There is currently one (1) vacancy in the Police Department. The eligibility list established from this recruitment will be used to fill the current and/or additional vacancies throughout the City. This position is open until further notice and can close at any time without advance notice. You are encouraged to apply immediately! First application review is scheduled for February 08, 2024. Essential Functions Include But Are Not Limited To Prepares, formats, proofreads, and distributes complex correspondence, reports, records, statistical data, and a variety of other documents from rough drafts, general instructions, and a variety of sources frequently involving a high incidence of statistical data and technical terminology. Assists the public and outside parties in person, by telephone, and via software applications; furnishes information, explains and interprets established policies, procedures, or regulations; resolves or refers complaints; directs to appropriate locations and/or staff; conducts general transactions, such as processing applications, issuing licenses and permits, and providing copies of public records; and enters and tracks public calls into appropriate databases. Establishes, updates, and maintains record systems and databases, including filing and indexing systems; maintains accurate and detailed records; verifies accuracy of information; researches discrepancies; records information; files documents; and applies departmental and program policies and procedures in determining completeness documents, records, and files. Monitors and orders office and other related supplies; assists in entering purchase requisitions and purchase orders; receives and reviews vendor invoices; prepares requests for payment; and accounts for money. Receives, opens, time stamps, sorts, and distributes internal mail; and prepares and distributes outgoing mail. Makes and confirms travel arrangements; types itineraries; requests travel advances; and processes expense reports. Maintains calendars and makes meeting arrangements. Operates office equipment, such as calculators, copy machines, and personal computers. May be assigned to review work of other clerical employees and assist in training new workers. May assist in maintaining attendance records and entering payroll data. May perform duties of high-level clerical classifications in a training or relief capacity. Performs other duties as assigned. Minimum Qualifications one (1) year of responsible general office clerical experience. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: City and department practices, policies, and procedures; modern office practices, procedures, equipment, and clerical techniques; principles and practices of data collection and report preparation; indexing and filing systems; word processing methods, techniques, and programs; general accounting methods, procedures, and terminology; database and spreadsheet applications and programs; business letter writing; recordkeeping; cash handling; English usage, spelling, vocabulary, grammar, and punctuation; and customer service practices and telephone etiquette. Skill in: Personal computer operation; and MS Office Suite (Word, Excel, PowerPoint, Access and Outlook). Ability to: Perform responsible clerical support work with accuracy, speed, and minimal supervision; operate job-related software up to an advanced level of proficiency; compose correspondence rapidly and accurately; operate word processing equipment; understand and carry out moderately complex oral and written instructions; perform assignments without close supervision; learn, interpret and explain specific regulations, policies and procedures; maintain moderately complex and confidential records, and prepare reports from such records; use correct grammar and spelling; make accurate and rapid computations and comparisons; make accurate arithmetic computations; organize, maintain, and update office database and records systems; file materials alphabetically, chronologically, and numerically; schedule and coordinate projects; set and adapt to changing priorities; meet critical time deadlines; communicate effectively, both orally and in writing; work effectively with the public in situations requiring tact and poise; work effectively with other employees; and respond to and effectively prioritize a high volume of phone calls and other requests for service. SPECIAL REQUIREMENTS Must be willing and able to work evenings, weekends, holidays, and during emergencies, as needed. NOTE : Certain positions throughout the City may require bilingual fluency in English and a second language. For the assignment in the Police Department, bilingual fluency in English and Spanish OR Vietnamese is desired. Selection Process Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Written Examination : (weight of 50%) tentatively scheduled for February 9, 2024: may include questions on clerical methods, office practices, English usage, interpersonal relations, software, math and other job-related subjects. Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Performance Examination : (qualifying) tentatively scheduled for February 9, 2024: will assess the candidates' proficiency in using Microsoft Word 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner, Intermediate and Advanced). Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Oral Interview Examination : (weight of 50%) tentatively scheduled for February 22, 2024 will evaluate experience, training, and personal qualifications for the position. Candidates need a passing score in order to continue in the selection process. Bilingual Oral Fluency Examination ( if applicable ) : (Qualifying) w ill evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%. The City of Santa Ana is an equal-opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
Description The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. The Senior Office Assistant performs specialized and/or a wide variety of responsible, difficult, and complex general clerical work, including word processing, data entry and organization, processing of invoices, recordkeeping, report preparation, filing, and providing information and assistance to the general public. There is currently one (1) vacancy in the Police Department. The eligibility list established from this recruitment will be used to fill the current and/or additional vacancies throughout the City. This position is open until further notice and can close at any time without advance notice. You are encouraged to apply immediately! First application review is scheduled for February 08, 2024. Essential Functions Include But Are Not Limited To Prepares, formats, proofreads, and distributes complex correspondence, reports, records, statistical data, and a variety of other documents from rough drafts, general instructions, and a variety of sources frequently involving a high incidence of statistical data and technical terminology. Assists the public and outside parties in person, by telephone, and via software applications; furnishes information, explains and interprets established policies, procedures, or regulations; resolves or refers complaints; directs to appropriate locations and/or staff; conducts general transactions, such as processing applications, issuing licenses and permits, and providing copies of public records; and enters and tracks public calls into appropriate databases. Establishes, updates, and maintains record systems and databases, including filing and indexing systems; maintains accurate and detailed records; verifies accuracy of information; researches discrepancies; records information; files documents; and applies departmental and program policies and procedures in determining completeness documents, records, and files. Monitors and orders office and other related supplies; assists in entering purchase requisitions and purchase orders; receives and reviews vendor invoices; prepares requests for payment; and accounts for money. Receives, opens, time stamps, sorts, and distributes internal mail; and prepares and distributes outgoing mail. Makes and confirms travel arrangements; types itineraries; requests travel advances; and processes expense reports. Maintains calendars and makes meeting arrangements. Operates office equipment, such as calculators, copy machines, and personal computers. May be assigned to review work of other clerical employees and assist in training new workers. May assist in maintaining attendance records and entering payroll data. May perform duties of high-level clerical classifications in a training or relief capacity. Performs other duties as assigned. Minimum Qualifications one (1) year of responsible general office clerical experience. Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: City and department practices, policies, and procedures; modern office practices, procedures, equipment, and clerical techniques; principles and practices of data collection and report preparation; indexing and filing systems; word processing methods, techniques, and programs; general accounting methods, procedures, and terminology; database and spreadsheet applications and programs; business letter writing; recordkeeping; cash handling; English usage, spelling, vocabulary, grammar, and punctuation; and customer service practices and telephone etiquette. Skill in: Personal computer operation; and MS Office Suite (Word, Excel, PowerPoint, Access and Outlook). Ability to: Perform responsible clerical support work with accuracy, speed, and minimal supervision; operate job-related software up to an advanced level of proficiency; compose correspondence rapidly and accurately; operate word processing equipment; understand and carry out moderately complex oral and written instructions; perform assignments without close supervision; learn, interpret and explain specific regulations, policies and procedures; maintain moderately complex and confidential records, and prepare reports from such records; use correct grammar and spelling; make accurate and rapid computations and comparisons; make accurate arithmetic computations; organize, maintain, and update office database and records systems; file materials alphabetically, chronologically, and numerically; schedule and coordinate projects; set and adapt to changing priorities; meet critical time deadlines; communicate effectively, both orally and in writing; work effectively with the public in situations requiring tact and poise; work effectively with other employees; and respond to and effectively prioritize a high volume of phone calls and other requests for service. SPECIAL REQUIREMENTS Must be willing and able to work evenings, weekends, holidays, and during emergencies, as needed. NOTE : Certain positions throughout the City may require bilingual fluency in English and a second language. For the assignment in the Police Department, bilingual fluency in English and Spanish OR Vietnamese is desired. Selection Process Resumes and other attachments will be used in addition to the application in determining your qualifications. The City communicates with candidates via e-mail. You are responsible for providing a valid e-mail address that you access regularly and checking your spam folder. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide. Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Written Examination : (weight of 50%) tentatively scheduled for February 9, 2024: may include questions on clerical methods, office practices, English usage, interpersonal relations, software, math and other job-related subjects. Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Performance Examination : (qualifying) tentatively scheduled for February 9, 2024: will assess the candidates' proficiency in using Microsoft Word 2016 software. The simulation will focus on tasks that a productive user of the software should know how to perform at various levels (Beginner, Intermediate and Advanced). Candidates need a passing score in order to continue in the selection process. This exam will be available to take online via the testing platform eSkill Oral Interview Examination : (weight of 50%) tentatively scheduled for February 22, 2024 will evaluate experience, training, and personal qualifications for the position. Candidates need a passing score in order to continue in the selection process. Bilingual Oral Fluency Examination ( if applicable ) : (Qualifying) w ill evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish The Human Resources Department may waive one or more examination components. When one weighted examination component is waived, the remaining section will receive a weight of 100%. The City of Santa Ana is an equal-opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation. Please visit the following website to view the summary of comprehensive benefits! Summary of Benefits (under SEIU) NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana. Closing Date/Time:
CITY OF MILPITAS, CA
Milpitas, California, United States
Definition **THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS ** The Recreation Administrative Assistant classification is responsible for providing outstanding customer service at the Recreation facilities while performing basic clerical tasks and light maintenance to ensure facilities are safe, presentable, and welcoming. Assignments are generally limited and routine in scope and are performed within a procedural framework established by higher-level employees. Although Recreation Administrative Assistants are trained to work interchangeably at the Milpitas Community Center, Milpitas Sports Center, and Barbara Lee Senior Center, most are assigned a regular weekly schedule at one of the three facilities and have the option to pick up additional shifts at any facility. DISTINGUISHING CHARACTERISTICS This is a temporary, unbenefited position and is considered extra help. Examples of Duties Duties may include, but are not limited to the following: Greet members of the public, visitors, delivery personnel, and employees arriving at the facility. Provide directions and assist with check-in as needed. Respond to in-person, phone, and e-mail inquiries, handling routine requests promptly and professionally, routing complex inquiries to the appropriate staff member, taking messages, and following up on inquiries as needed. Process registration, rental, and membership transactions in the ActiveNet system and perform cashier duties Maintain the office and lobby areas, including bulletin boards, literature racks, and lobby decor. Data entry, generating reports, filing, and retrieving files. Receive and distribute supply orders and maintain inventory records. Open and close building in accordance with established procedures. QUALIFICATIONS Knowledge of: Basic office functions Customer service techniques Appropriate use of office equipment Basic record-keeping Ability to: Maintain a professional front desk environment by providing friendly, professional, efficient customer service to diverse external and internal clients. Understand and enforce facility rules, policies, and procedures, demonstrate leadership, public relations, and good decision-making skills Understand, accurately explain, and enthusiastically promote in conversation the programs, services, rentals, and special events offered departmentwide. Maintain attention to detail when processing transactions and paperwork. Perform various cleaning and maintenance duties as directed to maintain a clean and safe facility, including front desk and lobby environment. Promptly reporting safety concerns and emergencies and mitigating hazards. Ability to work independently, as this employee may be the only staff in the building during certain early or late shifts. Prepare and maintain reports Represent the City of Milpitas Recreation and Community Services in a professional manner Follow the City’s and Recreation and Community Services’ policies and regulations. EDUCATION AND EXPERIENCE Minimum age at the time of hire is 18 years old. No experience is required. Some office and/or customer service experience is preferred. Strong communication skills in English, both written and spoken. Bilingual communication skills in Spanish, Vietnamese or Chinese are a plus. Typical Qualifications SPECIAL REQUIREMENTS: Essential duties require the following physical abilities and work environment. Essential duties require prolonged sitting, computer use, and telephone use in an office environment and be able to reach, squat, lift, and carry up to 25 pounds. Work is typically accomplished in an indoor environment with heavy public contact. SUPERVISION RECEIVED AND EXERCISED Supervision is received from a Recreation Services Supervisor, or higher, job classification. No supervision is exercised over others. The City of Milpitas is an Equal Opportunity/ADA employer. Reasonable accommodation in the application, examination, and selection process will be made upon request to Human Resources at (408) 586-3090. The information contained in this announcement does not constitute either an expressed or implied contract and these provisions are subject to change. City of Milpitas Temporary/ Seasonal Employee* Benefits at a Glance Retirement Benefits Federal law requires that employees who are not members of the City retirement plan (CalPERS) be covered under an alternate retirement plan (PARS). 6% of your salary will be deducted for participation in the PARS plan. The City will also contribute 1.5% of your earnings to your PARS account every pay period. Paid Time Off In accordance with State Law, after 90 days, Temporary/Seasonal employees receive 24 hours to use for sick leave. Work and Life Temporary/Seasonal employees are eligible for membership at the Milpitas Sports Center. Temporary/Seasonal employees are eligible for membership in Commonwealth Credit Union, which offers a broad range of financial and investment services. Temporary/Seasonal employees may qualify for Transportation Reduction Incentive Program (TRIP) cash incentive or transit subsidies based on their commute method. Health Insurance (Not available to most Temporary/Seasonal Employees) Temporary employees in a non-clerical position hired in the Planning, Engineering and Building Divisions may qualify for participation in CalPERS health, Delta Dental and Vision. (per Res. 7062) o Multiple plans available through CalPERS Health; plans with Kaiser rate or lower are paid by the City. Delta Dental: City paid Vision: City paid *Temporary/Seasonal employees are limited to work no more than 1000 hours per Fiscal Year. Closing Date/Time: Continuous
Definition **THIS RECRUITMENT IS OPEN UNTIL FILLED, AND MAY CLOSE AT ANY TIME. APPLICATIONS ARE SCREENED ON A REGULAR BASIS ** The Recreation Administrative Assistant classification is responsible for providing outstanding customer service at the Recreation facilities while performing basic clerical tasks and light maintenance to ensure facilities are safe, presentable, and welcoming. Assignments are generally limited and routine in scope and are performed within a procedural framework established by higher-level employees. Although Recreation Administrative Assistants are trained to work interchangeably at the Milpitas Community Center, Milpitas Sports Center, and Barbara Lee Senior Center, most are assigned a regular weekly schedule at one of the three facilities and have the option to pick up additional shifts at any facility. DISTINGUISHING CHARACTERISTICS This is a temporary, unbenefited position and is considered extra help. Examples of Duties Duties may include, but are not limited to the following: Greet members of the public, visitors, delivery personnel, and employees arriving at the facility. Provide directions and assist with check-in as needed. Respond to in-person, phone, and e-mail inquiries, handling routine requests promptly and professionally, routing complex inquiries to the appropriate staff member, taking messages, and following up on inquiries as needed. Process registration, rental, and membership transactions in the ActiveNet system and perform cashier duties Maintain the office and lobby areas, including bulletin boards, literature racks, and lobby decor. Data entry, generating reports, filing, and retrieving files. Receive and distribute supply orders and maintain inventory records. Open and close building in accordance with established procedures. QUALIFICATIONS Knowledge of: Basic office functions Customer service techniques Appropriate use of office equipment Basic record-keeping Ability to: Maintain a professional front desk environment by providing friendly, professional, efficient customer service to diverse external and internal clients. Understand and enforce facility rules, policies, and procedures, demonstrate leadership, public relations, and good decision-making skills Understand, accurately explain, and enthusiastically promote in conversation the programs, services, rentals, and special events offered departmentwide. Maintain attention to detail when processing transactions and paperwork. Perform various cleaning and maintenance duties as directed to maintain a clean and safe facility, including front desk and lobby environment. Promptly reporting safety concerns and emergencies and mitigating hazards. Ability to work independently, as this employee may be the only staff in the building during certain early or late shifts. Prepare and maintain reports Represent the City of Milpitas Recreation and Community Services in a professional manner Follow the City’s and Recreation and Community Services’ policies and regulations. EDUCATION AND EXPERIENCE Minimum age at the time of hire is 18 years old. No experience is required. Some office and/or customer service experience is preferred. Strong communication skills in English, both written and spoken. Bilingual communication skills in Spanish, Vietnamese or Chinese are a plus. Typical Qualifications SPECIAL REQUIREMENTS: Essential duties require the following physical abilities and work environment. Essential duties require prolonged sitting, computer use, and telephone use in an office environment and be able to reach, squat, lift, and carry up to 25 pounds. Work is typically accomplished in an indoor environment with heavy public contact. SUPERVISION RECEIVED AND EXERCISED Supervision is received from a Recreation Services Supervisor, or higher, job classification. No supervision is exercised over others. The City of Milpitas is an Equal Opportunity/ADA employer. Reasonable accommodation in the application, examination, and selection process will be made upon request to Human Resources at (408) 586-3090. The information contained in this announcement does not constitute either an expressed or implied contract and these provisions are subject to change. City of Milpitas Temporary/ Seasonal Employee* Benefits at a Glance Retirement Benefits Federal law requires that employees who are not members of the City retirement plan (CalPERS) be covered under an alternate retirement plan (PARS). 6% of your salary will be deducted for participation in the PARS plan. The City will also contribute 1.5% of your earnings to your PARS account every pay period. Paid Time Off In accordance with State Law, after 90 days, Temporary/Seasonal employees receive 24 hours to use for sick leave. Work and Life Temporary/Seasonal employees are eligible for membership at the Milpitas Sports Center. Temporary/Seasonal employees are eligible for membership in Commonwealth Credit Union, which offers a broad range of financial and investment services. Temporary/Seasonal employees may qualify for Transportation Reduction Incentive Program (TRIP) cash incentive or transit subsidies based on their commute method. Health Insurance (Not available to most Temporary/Seasonal Employees) Temporary employees in a non-clerical position hired in the Planning, Engineering and Building Divisions may qualify for participation in CalPERS health, Delta Dental and Vision. (per Res. 7062) o Multiple plans available through CalPERS Health; plans with Kaiser rate or lower are paid by the City. Delta Dental: City paid Vision: City paid *Temporary/Seasonal employees are limited to work no more than 1000 hours per Fiscal Year. Closing Date/Time: Continuous