San Marcos, TX
Police Department, Texas, United States
JOB SUMMARY JOB SUMMARY Dispatches appropriate police, fire, and/or EMS personnel; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; access to state and federal law enforcement databases; coordinates and performs a variety of dispatch functions on behalf of the City's 911 Communications Center and performs other related duties. $5,000 Hiring Incentive for applicants who hold a current Texas TCOLE Telecommunicator License $2,500 Hiring Incentive for all other applicants Evening and Midnight Shift Differential Applicants with 1 year or more recent experience as a 9-1-1 Telecommunicator will be exempt from the required Criticall test prior to interviews. Interviews tentatively scheduled for late June with potential hire date in July/August ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers in or to provide pre/post arrival instructions for medical, fire and police emergencies, such as but not limited to: CPR instructions, stroke diagnostics, escaping burning or flooding vehicles and structures, safety instructions for active shooter or crimes in progress. Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions and caller/patient updates. Accesses and operates multiple confidential databases and programs. Processes officer requests for information including driver's license, license plate, and criminal history; enters lost/stolen property, missing persons, runaways, and protective orders; researches and confirms local, county, state and national warrants through multiple criminal justice databases that include but aren't limited to: Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and the National Law Enforcement Telecommunications System (NLETS). Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to neighboring fire, EMS and law enforcement agencies. Updates and maintains contact information and lists for City departments, various police divisions and other local community emergency services Monitoring and operating multiple job-related software programs on various computers that include but are not limited to Computer Aided Dispatching (CAD), a multiline non-emergency and 9-1-1 phone system, communicating on a multichannel emergency radio system. Operates and assists in routine testing and maintenance of equipment including computers, radios and various communications devices; assists with routine maintenance and cleaning of the communications center including but not limited to workstations, breakrooms, kitchen, storage rooms and common areas. Communicating clearly both verbally and in writing; utilizing maps and other resource materials; multi-tasking during high levels of activities; controlling stressful emergency situations calmly and concisely; acquiring and maintaining a working knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts; entering, retrieving, and compiling data from a variety of databases. Skill in typing and using computer systems. DECISION MAKING This position works under general supervision. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS High School Diploma or equivalent is required. One (1) experience in either an emergency dispatch center or closely related experience in fields such as: customer service, call centers or fast paced work environments. Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision. Must show consistent progress through and complete all modules in allotted time frame of the San Marcos 9-1-1 Telecommunications Training program. Must possess a valid Driver's License with an acceptable driving record. Must be able to work under adverse conditions and during unusual hours including nights, weekends, holidays and scheduled/unscheduled overtime. Must be a U.S. citizen at time of hire. PREFERRED QUALIFICATIONS Spanish desirable TCOLE Telecommunicators License CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Able to work in a 24/7/365 emergency communications center; working during emergency events, holidays, nights, weekends, occasional overtime and must have flexibility in your schedule Must be able to read/comprehend emergency communications manuals, books, and records. Exceptional verbal and written communication skills are required; Must be able to interpret information given from citizens or responders quickly and translate effectively in emergency situations. Must be able to view, operate and manage multiple computer programs and emergency communications devices concurrently through multiple separate computers that is displayed across multi-tiered monitors. Must be able to maintain positive and professional working relationships with peers, personnel from other City departments, outside agencies, and the general public. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 45 pounds rarely. Subject to sitting, handling, fine dexterity, vision and hearing constantly; reaching, crawling, bending and twisting occasionally; standing, walking, lifting, carrying, pushing/pulling, kneeling, crouching, climbing, balancing and foot controls rarely. Working conditions involve ability to sit for extended periods of time and work in closed quarters with infrequent break periods; occasional exposure to variable and/or extreme weather conditions and infectious diseases; 9-1-1 Telecommunicators are considered essential staff even in emergency situations. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 6/7/2024 11:59 PM Central
May 11, 2024
Full Time
JOB SUMMARY JOB SUMMARY Dispatches appropriate police, fire, and/or EMS personnel; processes emergency and non-emergency calls; provides information and assistance to callers; maintains communication with callers and response personnel; prepares and maintains emergency communication records; operates and maintains various types of communications equipment; access to state and federal law enforcement databases; coordinates and performs a variety of dispatch functions on behalf of the City's 911 Communications Center and performs other related duties. $5,000 Hiring Incentive for applicants who hold a current Texas TCOLE Telecommunicator License $2,500 Hiring Incentive for all other applicants Evening and Midnight Shift Differential Applicants with 1 year or more recent experience as a 9-1-1 Telecommunicator will be exempt from the required Criticall test prior to interviews. Interviews tentatively scheduled for late June with potential hire date in July/August ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS Answers, processes, documents, and prioritizes emergency and non-emergency calls for service from citizens, officers, local businesses, and other law enforcement agencies; obtains necessary information from callers in or to provide pre/post arrival instructions for medical, fire and police emergencies, such as but not limited to: CPR instructions, stroke diagnostics, escaping burning or flooding vehicles and structures, safety instructions for active shooter or crimes in progress. Dispatches appropriate police, fire, and/or EMS personnel; tracks the location and status of response units; maintains communication with field personnel; obtains and relays information including but not limited to incident locations, directions and caller/patient updates. Accesses and operates multiple confidential databases and programs. Processes officer requests for information including driver's license, license plate, and criminal history; enters lost/stolen property, missing persons, runaways, and protective orders; researches and confirms local, county, state and national warrants through multiple criminal justice databases that include but aren't limited to: Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) and the National Law Enforcement Telecommunications System (NLETS). Maintains contact with City personnel and outside agencies during times of emergency; coordinates mutual aid to neighboring fire, EMS and law enforcement agencies. Updates and maintains contact information and lists for City departments, various police divisions and other local community emergency services Monitoring and operating multiple job-related software programs on various computers that include but are not limited to Computer Aided Dispatching (CAD), a multiline non-emergency and 9-1-1 phone system, communicating on a multichannel emergency radio system. Operates and assists in routine testing and maintenance of equipment including computers, radios and various communications devices; assists with routine maintenance and cleaning of the communications center including but not limited to workstations, breakrooms, kitchen, storage rooms and common areas. Communicating clearly both verbally and in writing; utilizing maps and other resource materials; multi-tasking during high levels of activities; controlling stressful emergency situations calmly and concisely; acquiring and maintaining a working knowledge of city streets, geography, boundaries, thoroughfares, landmarks, businesses, and locations of police and fire stations and districts; entering, retrieving, and compiling data from a variety of databases. Skill in typing and using computer systems. DECISION MAKING This position works under general supervision. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS High School Diploma or equivalent is required. One (1) experience in either an emergency dispatch center or closely related experience in fields such as: customer service, call centers or fast paced work environments. Must pass a skills test including an acceptable working knowledge of computer operations, data entry with an emphasis on accuracy and speed; make and carry out decisions; competently perform under stress when confronted with emergency and critical situations; perform a variety of tasks, often changing quickly from one task to another without loss of efficiency and composure; work without constant direct supervision. Must show consistent progress through and complete all modules in allotted time frame of the San Marcos 9-1-1 Telecommunications Training program. Must possess a valid Driver's License with an acceptable driving record. Must be able to work under adverse conditions and during unusual hours including nights, weekends, holidays and scheduled/unscheduled overtime. Must be a U.S. citizen at time of hire. PREFERRED QUALIFICATIONS Spanish desirable TCOLE Telecommunicators License CORE COMPETENCIES AND PHYSICAL DEMANDS JOB DIMENSIONS Able to work in a 24/7/365 emergency communications center; working during emergency events, holidays, nights, weekends, occasional overtime and must have flexibility in your schedule Must be able to read/comprehend emergency communications manuals, books, and records. Exceptional verbal and written communication skills are required; Must be able to interpret information given from citizens or responders quickly and translate effectively in emergency situations. Must be able to view, operate and manage multiple computer programs and emergency communications devices concurrently through multiple separate computers that is displayed across multi-tiered monitors. Must be able to maintain positive and professional working relationships with peers, personnel from other City departments, outside agencies, and the general public. PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 45 pounds rarely. Subject to sitting, handling, fine dexterity, vision and hearing constantly; reaching, crawling, bending and twisting occasionally; standing, walking, lifting, carrying, pushing/pulling, kneeling, crouching, climbing, balancing and foot controls rarely. Working conditions involve ability to sit for extended periods of time and work in closed quarters with infrequent break periods; occasional exposure to variable and/or extreme weather conditions and infectious diseases; 9-1-1 Telecommunicators are considered essential staff even in emergency situations. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: 6/7/2024 11:59 PM Central
City of Fort Worth, TX
Fort Worth, TX, United States
Starting Pay: $25.08/hr. ***$2,000 Sign-On Incentive*** Job Posting Closing on: Monday, May 13, 2024 Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Human Connection in Crisis: Want to become a 911 Operator/Call Taker? Imagine being the person who turns fear into comfort, confusion into clarity, and despair into reassurance. As an empathetic 911 Call taker and Dispatcher, you will bridge the golden line between those seeking help and the swift response they desperately need. Your words will be the lifeline that connects people with the assistance that can mean the difference between life and death. Want to be an integral part of the First Response World? Apply online! Note : All education and experience must be reflective on the resume This Position qualifies for the following incentives which is separate from the base pay: Sign-On Incentive of $2,000 ***50% paid after the completion of first pay period, 50% paid after the completion of 6 months of employment.*** PLEASE READ BEFORE YOU APPLY! ***ALL new hires are REQUIRED to work 2nd or 3rd shifts, WEEKENDS, HOLIDAYS, and also Mandatory Overtime as necessary. *** Training classes begin July 8, 2024 The City of Fort Worth Police Department is recruiting 911 Operators. The minimum standard which provides the requisite knowledge, skills and abilities for this position is a High School Diploma or GED. All candidates must be a U.S. citizen at the time of application. The successful candidate will: Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency. Other Requirements: All candidates of the City of Fort Worth Police Department must be able to pass: Applicants must not have used marijuana unlawfully within the last 24 months, nor illegally used any controlled substances within the last five (5) years. All applicants must meet Minimum Standards. Failure to meet Minimum Standards will result in being immediately disqualified from the hiring process. Minimum Standards are listed at the end of this announcement. An extensive background check. A polygraph examination. A pre-employment drug screen. A CJIS fingerprint background check. A psychological exam. CritiCall Skills Assessment Examination: As a City of Fort Worth Police Department employee, the incumbent will contribute to the City’s strategic goals, mission and vision by receiving and evaluating calls from the public requesting police assistance; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines. Differential Pay: $0.75 per hour starts from 6 PM to Midnight, and $1.50 starts from Midnight to 6 AM, bi-lingual pay of $100 per month upon completion of proficiency testing resulting in certification. Phase I of training involves learning to respond to a wide variety of emergency, non-emergency and routine requests from the public to 911 following specific procedures and guidelines. Phase II of training involves working directly with police officers to dispatch patrol units in response to 911 calls and officer requests for other types of information and services. Must be started within 12-18 months of hire. Additionally, employees must complete 88 hours of state-mandated Telecommunicator Training within the first year of employment. For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines. Successful completion of both phases of training is required for continued employment . Working Conditions Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class. Environmental Conditions : Positions in this class typically requires working with office equipment; exposure to computer screens; working closely with others; touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, walking and repetitive motions. Physical Demands : Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; may exert up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required. Minimum Standard Qualifications for Texas Commission On Law Enforcement (TCOLE): Must be eighteen (18) years of age or older Must be a U.S. citizen Must have a high school diploma or high school equivalency certificate (GED) Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation. The PHS/PHB must be completed by required deadline or the applicant will be discontinued. If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued. Must have never received a dishonorable or other discharge based on misconduct which bars future military service Must have not had a TCOLE license denied by final order or revoked Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE Must meet minimum training standards and pass the TCOLE licensing exam Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints and In the event of a commission of an offense, the date of the commission will be used to calculate the time disqualification. In the event of a finding of an unadjudicated or deferred adjudication for an offense, the date the offense was committed will be used to calculate the time disqualification. All Class C misdemeanor warrants must be cleared within 14 days of notification of the existence of the warrants No unlawful consumption of marijuana within the last two years. No unlawful consumption of paint, gases, glues, or other abusable chemicals within the last five years; No unlawful consumption of any Texas Health and Safety Code Penalty Group I or 2 drugs within ten years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the ten-year period; No unlawful consumption of any Texas Health and Safety Code Penalty Group 3 or 4 drug within five years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the five-year period; Consumption or delivery, without remuneration, of any medically prescribed drug for purely medicinal purposes, will not be used to disqualify an applicant. Must be of good moral character Cannot have intentionally or knowingly provided false information related to the selection process Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order Is not currently charged with any criminal offense for which conviction would be a bar to licensure Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12 Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor Must show no trace of drug dependency or illegal drug use after a blood test or other medical test Drugs/Narcotics - The following prohibitions apply whether or not applicant has been charged or convicted for the stated conduct. Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored. If an applicant is rejected the applicant may request another examination from an approved board. The applicant must pay for the examination and the board’s decision is final. Other standards Must pass without deception a polygraph examination. The applicant will be considered to have passed the polygraph exam if the examiner concludes that no deception is indicated by the applicant’s answers. If the applicant’s answers are determined to be inconclusive, a second polygraph examination by another examiner will be offered. If the results of the second examination are deemed inconclusive a third examination will be offered by a third examiner. If the results of the third examination are deemed inconclusive, it will be considered a minimum standard violation. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
May 07, 2024
Full Time
Starting Pay: $25.08/hr. ***$2,000 Sign-On Incentive*** Job Posting Closing on: Monday, May 13, 2024 Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Human Connection in Crisis: Want to become a 911 Operator/Call Taker? Imagine being the person who turns fear into comfort, confusion into clarity, and despair into reassurance. As an empathetic 911 Call taker and Dispatcher, you will bridge the golden line between those seeking help and the swift response they desperately need. Your words will be the lifeline that connects people with the assistance that can mean the difference between life and death. Want to be an integral part of the First Response World? Apply online! Note : All education and experience must be reflective on the resume This Position qualifies for the following incentives which is separate from the base pay: Sign-On Incentive of $2,000 ***50% paid after the completion of first pay period, 50% paid after the completion of 6 months of employment.*** PLEASE READ BEFORE YOU APPLY! ***ALL new hires are REQUIRED to work 2nd or 3rd shifts, WEEKENDS, HOLIDAYS, and also Mandatory Overtime as necessary. *** Training classes begin July 8, 2024 The City of Fort Worth Police Department is recruiting 911 Operators. The minimum standard which provides the requisite knowledge, skills and abilities for this position is a High School Diploma or GED. All candidates must be a U.S. citizen at the time of application. The successful candidate will: Receive emergency 9-1-1 and non-emergency calls; gather critical information, evaluate and determine the appropriate responding agency. Other Requirements: All candidates of the City of Fort Worth Police Department must be able to pass: Applicants must not have used marijuana unlawfully within the last 24 months, nor illegally used any controlled substances within the last five (5) years. All applicants must meet Minimum Standards. Failure to meet Minimum Standards will result in being immediately disqualified from the hiring process. Minimum Standards are listed at the end of this announcement. An extensive background check. A polygraph examination. A pre-employment drug screen. A CJIS fingerprint background check. A psychological exam. CritiCall Skills Assessment Examination: As a City of Fort Worth Police Department employee, the incumbent will contribute to the City’s strategic goals, mission and vision by receiving and evaluating calls from the public requesting police assistance; inputting and transmitting call information using computer aided dispatching equipment; operating two-way radios to dispatch calls to patrol units and to receive and communicate information; responding to emergency and routine requests from the public and officers by following specific procedures and guidelines. Differential Pay: $0.75 per hour starts from 6 PM to Midnight, and $1.50 starts from Midnight to 6 AM, bi-lingual pay of $100 per month upon completion of proficiency testing resulting in certification. Phase I of training involves learning to respond to a wide variety of emergency, non-emergency and routine requests from the public to 911 following specific procedures and guidelines. Phase II of training involves working directly with police officers to dispatch patrol units in response to 911 calls and officer requests for other types of information and services. Must be started within 12-18 months of hire. Additionally, employees must complete 88 hours of state-mandated Telecommunicator Training within the first year of employment. For the duration of the training period, all new employees are under close supervision and will receive, evaluate and route calls from the public requesting police assistance; input and transmit call information using computer aided dispatching equipment; operate two-way radio to dispatch calls to patrol units and receive and communicate information; respond to emergency and routine requests from the public and officers while following specific procedures and guidelines. Successful completion of both phases of training is required for continued employment . Working Conditions Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class. Environmental Conditions : Positions in this class typically requires working with office equipment; exposure to computer screens; working closely with others; touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, walking and repetitive motions. Physical Demands : Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time; may exert up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required. Minimum Standard Qualifications for Texas Commission On Law Enforcement (TCOLE): Must be eighteen (18) years of age or older Must be a U.S. citizen Must have a high school diploma or high school equivalency certificate (GED) Must complete a Personal History Statement/Booklet (PHS/PHB) and be subjected to a background investigation. The PHS/PHB must be completed by required deadline or the applicant will be discontinued. If at any time an applicant fails to meet a deadline during the background process or to communicate with the background investigator in regards to the status of the investigation, the applicant will be discontinued. Must have never received a dishonorable or other discharge based on misconduct which bars future military service Must have not had a TCOLE license denied by final order or revoked Must not currently be on suspension, or have a surrender of license currently in effect with TCOLE Must meet minimum training standards and pass the TCOLE licensing exam Must be fingerprinted and subjected to a search of local, state, and U.S. national records and fingerprints and In the event of a commission of an offense, the date of the commission will be used to calculate the time disqualification. In the event of a finding of an unadjudicated or deferred adjudication for an offense, the date the offense was committed will be used to calculate the time disqualification. All Class C misdemeanor warrants must be cleared within 14 days of notification of the existence of the warrants No unlawful consumption of marijuana within the last two years. No unlawful consumption of paint, gases, glues, or other abusable chemicals within the last five years; No unlawful consumption of any Texas Health and Safety Code Penalty Group I or 2 drugs within ten years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the ten-year period; No unlawful consumption of any Texas Health and Safety Code Penalty Group 3 or 4 drug within five years prior to the date of application and no more than one unlawful consumption of any listed substance prior to the five-year period; Consumption or delivery, without remuneration, of any medically prescribed drug for purely medicinal purposes, will not be used to disqualify an applicant. Must be of good moral character Cannot have intentionally or knowingly provided false information related to the selection process Has never been on court ordered community supervision or probation for any criminal offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the court order Is not currently charged with any criminal offense for which conviction would be a bar to licensure Has never been convicted of an offense above the grade of Class B misdemeanor or a Class B misdemeanor within the last 10 years Has never been convicted or placed on community supervision in any court of an offense involving family violence as defined under Chapter 71, Texas Family Code Cannot have knowingly, intentionally, or recklessly committed a felony offense as an adult Cannot have any commissions, unadjudicated or deferred adjudication for any misdemeanor offense above the grade of a Class C misdemeanor in the past three years, except for marijuana use; which is addressed under #12 Cannot be the subject of any current arrest warrant above the grade of Class C misdemeanor Must show no trace of drug dependency or illegal drug use after a blood test or other medical test Drugs/Narcotics - The following prohibitions apply whether or not applicant has been charged or convicted for the stated conduct. Must be examined by a psychologist, selected by the appointing, employing agency, or the academy, who is licensed by the Texas State Board of Examiners of Psychologists. This examination may also be conducted by a psychiatrist licensed by the Texas Medical Board. The psychologist or psychiatrist must be familiar with the duties appropriate to a Telecommunicator. The individual must be declared by that professional, to be in satisfactory psychological and emotional health to serve as a Telecommunicator. The examination must be conducted pursuant to professionally recognized standards and methods. The examination process must consist of a review of a job description for Telecommunicators; review of any personal history statements; review of any background documents; at least 2 instruments, one which measures personality traits and one which measures psychopathology; and a face to face interview conducted after the instruments have been scored. If an applicant is rejected the applicant may request another examination from an approved board. The applicant must pay for the examination and the board’s decision is final. Other standards Must pass without deception a polygraph examination. The applicant will be considered to have passed the polygraph exam if the examiner concludes that no deception is indicated by the applicant’s answers. If the applicant’s answers are determined to be inconclusive, a second polygraph examination by another examiner will be offered. If the results of the second examination are deemed inconclusive a third examination will be offered by a third examiner. If the results of the third examination are deemed inconclusive, it will be considered a minimum standard violation. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
CITY OF KINGMAN, AZ
City of Kingman, Arizona, United States
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY $43,222.40 - $51,854.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 6/31/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 6/30/2024 5:00 PM Arizona
May 02, 2024
Full Time
Job Summary CITY OF KINGMAN PUBLIC SAFETY TELECOMMUNICATOR KINGMAN FIRE DEPARTMENT $20.78 - $24.93 /HOURLY $43,222.40 - $51,854.40 /ANNUALLY (HIRE IN RANGE; DOQ) POSITION IS FLSA NON-EXEMPT Must be able to work rotating shifts Shifts are three 12-hr shifts (6 AM-6 PM; 6 PM-6 AM) and one 4-hr shift per 40-hour workweek Shift example: Week 1: Work Mon, Tues, Fri, Sat, Week 2: Work Sun, Wed, Thurs Open 24 hours per day, 365 days per year, including weekends and holidays Rotating shifts every 3 months Learn more about our Benefits & Wellness Incentives APPLICATIONS MUST BE RECEIVED BY 6/31/24 5:00PM OVERVIEW The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive. For more information about the City of Kingman, please see our Open Finance Portal , Choose Kingman Economic Development page, and our Go Kingman tourism page for more information. JOB SUMMARY Actively supports and upholds the Kingman Fire Department's mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public. SUPERVISION RECEIVED Work is performed independently under the direction of the Communications Center Supervisor and the supervision of the Communications Center Manager. SUPERVISION EXERCISED Provides instruction, training, direction and evaluation to new employees of this class as assigned. Selected candidates will be required to complete the following steps: TESTING Self-Schedule (2 hours) Successfully complete CritiCall testing process, including meeting KPH requirements For a practice test and testing information go to https://criticall911.com/dispatcher-testing/applicants/ SIT-ALONG Will be scheduled upon successful completion of the above testing Attend a job shadowing with Public Safety Telecommunicator at the City of Kingman 911 Communications Center (minimum 2 hour sit-along). INTERVIEWS Oral Board Panel Interview Final Candidates will have a 2nd interview with Executive Staff BACKGROUND REVIEW Upon successful completion of all above Background Examination / Polygraph Testing PRE-EMPLOYMENT EVALUATIONS Upon successful completion of background and polygraph testing Medical, Hearing, and Vision Testing Psychiatric Evaluation Minimum Qualifications/Special Requirements EDUCATION AND EXPERIENCE Graduation from High School or equivalent including coursework in office and administration fields. Experience performing work with multiple priorities and multi-tasking, in a fast paced working environment. Experience working with the public, responding to inquiries and providing information. Computer experience with use of Microsoft Windows. Minimum keystrokes per hour of 3063 KPH for Data Entry and 1540 KPH for Data Entry Audio. OR any equivalent combination of education, experience, and training which provides the knowledge, skills and abilities necessary to perform the work. SPECIAL REQUIREMENTS Possess a valid Arizona Driver's License, or have the ability to obtain one prior to employment. Ability to accurately read and write the English language. Ability to pass an extensive background investigation, including fingerprinting and polygraph test. Must be able to adjust work schedule (hours and days of week) to ensure appropriate staffing levels are obtained and maintained 24 hours per day, 365 days per year, including weekends and holidays. Must be able to work rotating shifts in a call center environment. Shifts are three, 12-hr shifts (6AM-6PM; 6PM-6AM) and one, 4-hr shift per 40 hour work week. Shift example: Work Sun-Wed, off Thu-Sat; Work Wed-Sat, off Sun-Tue; Shifts rotate every 2 months. Essential Functions Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Provides excellent and proficient customer service to both internal and external customers. Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries. Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public. Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service. Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services. Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee. Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies. Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed. As assigned to Communications Training Officer (CTO), provides on-the-job training and direction to new employees. Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database. Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or well-being of a citizen or public safety member who is in danger. Maintains confidentiality of work-related information. Maintains all required records and reports in a correct and timely manner. Works in a safe manner and reports unsafe activity and conditions. This position is subject to overtime and emergency recall during non-working hours due to staff shortage and/or operational needs. Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment. Maintains regular attendance and punctuality. PERIPHERAL DUTIES Attends and participates in meetings, trainings, and community events as a representative of the department as assigned. May provide testimony in court. Performs other duties as related or assigned. Miscellaneous COMMITMENT TO SAFETY AND WELLNESS It is the policy of the City of Kingman to ensure a safe, healthful workplace for all its employees. It requires that every person in the organization assumes the responsibility of individual and organizational safety. Injury and illness losses from incidents are costly and preventable. The City of Kingman will employ an effective accident and illness prevention program and a comprehensive wellness program that involves all its employees in the effort to eliminate workplace hazards and promote employee health and wellness. All employees are expected and encouraged to participate in safety and wellness program activities including the following: reporting hazards, unsafe work practices and accidents immediately to their supervisors or a safety committee representative; wearing required personal protective equipment; and participating in and supporting safety committee activities. WORK ENVIRONMENT The work environment characteristics attached to the job description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel in this position. This job description is subject to change as the needs and requirements of the position changes. FIND YOUR REWARDING CAREER WITH US! Personal Growth Opportunities ~ Meaningful and Challenging Work ~ Public Service Community Spirit ~ Training and Development 2023-2024 Benefit Guide (PDF) Health Excellent medical, dental and vision insurance. Telemedicine available through BlueCare Anywhere for general medical and behavioral health. Flexible spending (FSA) or health savings accounts (HSA). Employer contribution to HSA equivalent to 50% of plan-year deductible. This is currently $750 for Single Coverage and $1,500 for Family Coverage. Employer-paid group basic life insurance coverage for employee and dependents on medical plan. Supplemental group insurance and third-party options available. Virgin Pulse, our comprehensive well-being platform designed to push you towardsgood health in mind, body and spirit. Participation incentives with up to $300 redeemable annually. Work/Life support services through the SupportLincEmployee Assistance Program (EAP). Six free counseling visits annually. Leave 12 paid holidays , including a floating birthday holiday each year. 16-35 paid vacation days per year. 6.15 hrs. 1-5 years; 7.69 hrs. 5-10 yrs.; 9.23 hrs. 10-15 yrs.; 10.77 hrs. 15+ yrs. Shift fire personnel accrue leave at 1/3 more per pay period. 3.69 sick hrs per pay period (approx. 9-12 sick days per year). Shift fire personnel accrue leave at 1/3 more per pay period. Part-time/seasonal employees earn 1 hours of sick time for every 30 hours worked. Other leave types available, including: 10 hours of Volunteer Time Off (VTO). Up to 5 days for bereavement. Jury Duty. Military Training, and more. Leave donation program. Financial Tuition reimbursement up to $4,500 annually. Shift differential pay (2nd & 3rd shift). Bonus Programs. Skill-based, Certification & Bilingual Pay. Clothing Allowance for Uniformed Personnel. Recognition & Appreciation Quarterly Performance Conversations (TrakStar). Mission, Vision, Values (MVV) Excellence Awards. Safety Awards. Service Awards at 5, 10, 15, 20+ years of service. Biannual All-Employee BBQ Lunch. Annual Employee Pool Party. Retirement City matching to AZ State Retirement System & Long Term Disability (ASRS). Additional retirement solutions available through optional third-party on pre-tax basis, including457-deferred compensation and Roth IRA. Closing Date/Time: 6/30/2024 5:00 PM Arizona
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing - https://www.tcole.texas.gov/ . PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
Apr 22, 2024
Full Time
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Must have the ability to obtain Emergency Medical Dispatch Certification within one year of hire date. Must have the ability to obtain Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center. Please refer to the TCOLE website to determine if you are qualified to receive the required certification and licensing - https://www.tcole.texas.gov/ . PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description Charleston County Consolidated Emergency Communications Center (CCCECC) is seeking individuals who have strong customer service skills and a passion for serving others. Emergency Communications/9-1-1 is a challenging, yet gratifying career. Join our team and play a crucial role in providing public safety to our community. Make a difference, earn a competitive income with an excellent benefits package, and work in a fast-paced, public safety environment. No experience necessary. Come Save Lives with Us! Visit http://workfor911.com/ to learn more about the CCCECC and positions available. Application review begins immediately. HIRING HOURLY: $20.65 or higher based on experience OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 9/01/2024. Duties and Responsibilities Charleston County Consolidated Emergency Communications Center Administrative Public Safety Telecommunicators primarily receive and process incoming non-emergency service requests coming into the 911 Center from a variety of sources. During normal operations, process police calls for service received on non-emergent and emergent lines. During emergency conditions or levels of high call volume, process calls using modified protocols for non-emergent and 911 calls. Enter call information into the Computer-Aided Dispatch (CAD) system and research CAD system to assist callers and first responders. * Monitor 911helpme.com and enter requests for service into CAD. * Perform daily checks of TDD/TDY, cell phones, and other equipment. Shift Requirements: Administrative Public Safety Telecommunicators work a 10-hour shift. An essential function of this position is the ability to work any shift, therefore, we cannot guarantee assignment to a particular shift. To support the 24/7 operation of the CCCECC, Administrative Public Safety Telecommunicators are expected to work nights, weekends, holidays, and all scheduled and unscheduled overtime. This schedule may be different during classroom and on-the-job training. Employees are expected to report to work as called upon during emergencies and be prepared to stay during the duration of the event. Minimum Qualifications Must have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people. Able to work scheduled and unscheduled overtime (Our staff works several hundreds of hours of overtime a year) Must be willing to work the assigned shift which includes day, mid-afternoon, evening, or night shift, including weekends and holidays Employees are assigned to a shift after completing required classroom and on-the-job training Able to report to work as instructed during emergency situations and be prepared to stay during the duration of the event Must be 18 years of age or older by date of hire Have a High School Diploma or equivalent Must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD) Demonstrate the ability to type a minimum of 35 words per minute (WPM) or 10,500 keystrokes per hour (KPH) Complete required applicant testing. Must have no felony convictions; no current driving suspensions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check Pass a pre-employment physical and psychological evaluation Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification. Closing Date/Time:
Apr 02, 2024
Full Time
Description Charleston County Consolidated Emergency Communications Center (CCCECC) is seeking individuals who have strong customer service skills and a passion for serving others. Emergency Communications/9-1-1 is a challenging, yet gratifying career. Join our team and play a crucial role in providing public safety to our community. Make a difference, earn a competitive income with an excellent benefits package, and work in a fast-paced, public safety environment. No experience necessary. Come Save Lives with Us! Visit http://workfor911.com/ to learn more about the CCCECC and positions available. Application review begins immediately. HIRING HOURLY: $20.65 or higher based on experience OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 9/01/2024. Duties and Responsibilities Charleston County Consolidated Emergency Communications Center Administrative Public Safety Telecommunicators primarily receive and process incoming non-emergency service requests coming into the 911 Center from a variety of sources. During normal operations, process police calls for service received on non-emergent and emergent lines. During emergency conditions or levels of high call volume, process calls using modified protocols for non-emergent and 911 calls. Enter call information into the Computer-Aided Dispatch (CAD) system and research CAD system to assist callers and first responders. * Monitor 911helpme.com and enter requests for service into CAD. * Perform daily checks of TDD/TDY, cell phones, and other equipment. Shift Requirements: Administrative Public Safety Telecommunicators work a 10-hour shift. An essential function of this position is the ability to work any shift, therefore, we cannot guarantee assignment to a particular shift. To support the 24/7 operation of the CCCECC, Administrative Public Safety Telecommunicators are expected to work nights, weekends, holidays, and all scheduled and unscheduled overtime. This schedule may be different during classroom and on-the-job training. Employees are expected to report to work as called upon during emergencies and be prepared to stay during the duration of the event. Minimum Qualifications Must have a positive attitude and excellent verbal and written communication skills. Must be able to communicate well to a diverse group of people. Able to work scheduled and unscheduled overtime (Our staff works several hundreds of hours of overtime a year) Must be willing to work the assigned shift which includes day, mid-afternoon, evening, or night shift, including weekends and holidays Employees are assigned to a shift after completing required classroom and on-the-job training Able to report to work as instructed during emergency situations and be prepared to stay during the duration of the event Must be 18 years of age or older by date of hire Have a High School Diploma or equivalent Must be a US citizen, permanent resident, or possess an Employment Authorization Document (EAD) Demonstrate the ability to type a minimum of 35 words per minute (WPM) or 10,500 keystrokes per hour (KPH) Complete required applicant testing. Must have no felony convictions; no current driving suspensions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check Pass a pre-employment physical and psychological evaluation Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification. Closing Date/Time:
City of Galveston, TX
Galveston, Texas, United States
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
Apr 22, 2024
Part Time
Job Description Under general supervision, performs various technical and staff support activities for the Police Department by answering incoming phone lines for both emergency and non-emergency numbers. Primary duties include, but are not limited to, processing and retrieving data from TCIC/NCIC System; monitoring incoming teletypes and other information as required by departmental and state guidelines; maintaining records in the Incode System for warrants by confirming information and marking served when required; and training new and existing employees in the regular course of daily responsibilities. ESSENTIAL FUNCTIONS : Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following: Works a variety of schedules in a 24-hour, 7 days a week Communications Center which includes nights, weekends, and holidays. Telecommunicators are considered essential personnel that must work through emergency situations including hurricanes and natural disasters. Operates radio systems for Police, Fire, EMS, Fire Marshal, and after-hour City services. Operates a computer-aided dispatch system in conjunction with a radio system to dispatch information for departmental officials while constantly monitoring and maintaining contact with all field units. Relays and updates necessary information to appropriate City Departments and public safety agencies. Answer incoming multiline Emergency 911 telephone calls and deliver lifesaving medical instructions when needed. Process and retrieve data from TCIC/NCIC Systems and monitors incoming teletypes and other information as required by departmental and state guidelines. Trains new and existing employees in the regular course of daily responsibilities. Maintains specialized training certificates and licenses. Performs other related duties as assigned by the Communications Shift Leader or other Management personnel . Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: City organization, operations, policies, and procedures. Principles and practices of modern office systems. Law enforcement and public safety operations. TCIC/NCIC Systems and current City systems for teletypes and radio transmissions. Principles and practices of customer service. Business and personal computers; word processing and spreadsheet software; and other general office equipment and computer applications. Skill in: Handling both emergency and non-emergency situations with diplomacy, fairness, firmness, and sound judgment. Understanding and applying City policies and procedures, and applicable state and federal regulations. Explaining City policies and procedures while exercising the highest degree of confidentiality. Performing basic mathematical calculations. Establishing and maintaining cooperative working relationships with all levels within the City. Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High school diploma or equivalent required. Six months to one year of related experience preferred. Ability to pass CritiCall computerized testing. CritiCall is software that tests dispatcher, call taker, and telecommunicator applicants for critical skills and abilities necessary for success in today’s complex and stressful dispatching environment. LICENSE AND CERTIFICATION: Emergency Medical Dispatch Certification required. Basic Telecommunicator Certification from the Texas Commission on Law Enforcement (TCOLE) and have the ability to receive access from the National Crime Information Center required. PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. May be required to lift and carry items weighing up to 10 pounds. Closing Date/Time: August 30, 2024 at 11:59 PM CST
Stanislaus County, CA
Modesto, California, United States
About the Opportunity This recruitment is open to lateral transfers from other public agencies only. Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment. THE POSITION This position is for lateral transfers only. The Emergency Dispatcher II is a journey level position within the dispatcher series. A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. To learn more about Stanislaus Regional 911 , click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint types and enter data into the computer aided dispatch system; Determine appropriate response and course of action in accordance with established policy, procedures and codes; Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment; Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; Act as a trainer at an assigned position; Monitor radio channel(s); and Receive and Coordinate requests and responses for member agencies. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; A minimum of three radio disciplines used by Stanislaus County Regional 911; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor two CRT screens simultaneously; and Properly use a headset. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is one year dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Possess a POST Basic or APCO Basic Telecommunicator Certification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Continuous but a pplications will be screened bi-weekly GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
About the Opportunity This recruitment is open to lateral transfers from other public agencies only. Stanislaus County is accepting lateral transfer applications from current Emergency Dispatcher II's. Please click here for more details on Stanislaus County’s Lateral Transfer Hiring Incentives Stanislaus County Personnel Policy defines lateral transfers as persons with permanent or probationary status employed in another public agency and originally hired in that agency through a competitive process in the same or comparable classification requiring similar minimum qualifications. Additionally, the candidate must be currently employed with another governmental organization at the time of the conditional offer of employment. THE POSITION This position is for lateral transfers only. The Emergency Dispatcher II is a journey level position within the dispatcher series. A candidate for this position must be able to competently perform the duties associated with dispatching for another Law Enforcement or Fire Agency. This position is expected to be fully trained and to possess the skills, knowledge and abilities necessary in the operations of the 9-1-1 emergency telephone system and the computer dispatching system. Emergency Dispatch provides twenty-four hours a day, seven days a week public safety emergency dispatch service, and is the focal point for the 911 telephone system. Shifts are day, evening and nights, rotating every four months. The 12-hour work schedule consists of working a three-day work period followed by a three-day regular day off period. This position is subject to shift, weekend, overtime, mandate, and on-call assignments. Performs related duties as assigned. Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above, in example is dispatch an experienced in the computer aided public safety dispatch center. To learn more about Stanislaus Regional 911 , click here . Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Emergency Dispatch (SREDA) bargaining unit for labor relations purposes. Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months. Lateral candidates are highly encouraged to contact StanCERA regarding the specifics on retirement tiers and plans as it may affect current contributions. Contact can be made by calling (209) 525-6393 or at the website http://www.stancera.org/ The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab. Typical Tasks Receive complaints and requests for assistance at the 9-1-1 Emergency Communications Dispatch Center; Procure accurate and timely information needed to classify and dispatch user agencies; Classify complaint types and enter data into the computer aided dispatch system; Determine appropriate response and course of action in accordance with established policy, procedures and codes; Dispatch user agency mobile unit by phone, fixed, or mobile radio communications equipment; Relay calls and information to other appropriate agencies in or out of the Stanislaus County 9-1-1 system; Act as a trainer at an assigned position; Monitor radio channel(s); and Receive and Coordinate requests and responses for member agencies. Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience) KNOWLEDGE The techniques, procedures and methods used in the operation of a public safety communications center; A minimum of three radio disciplines used by Stanislaus County Regional 911; The use and proper care of radio, telephone and other job-related equipment; Federal Communications Commission rules and regulations pertinent to public safety operations; The location of major streets, highways, rivers, public places and geographical landmarks within Stanislaus County; and The general functions of the Sheriff's Department, city police, fire departments and other public safety agencies. SKILLS/ABILITIES Quickly and accurately follow written and oral instructions; Learn rules and regulations quickly and interpret them correctly; Reason clearly, analyzing situations rapidly and accurately in order to quickly adopt an effective course of action; Dispatch public safety equipment in a coordinated manner; Speak clearly and concisely using proper English; Hear and distinguish between several voices at the same time while acquiring and retaining the information; Spell correctly using proper English; Function efficiently and calmly under pressure; Type accurately at a minimum speed of 35 (net) words per minute; Rapidly and accurately operate complex computerized equipment; Read and understand maps; Monitor two CRT screens simultaneously; and Properly use a headset. We recognize your time is valuable, please only apply if you meet the following required qualifications. EDUCATION/EXPERIENCE Graduation from high school or possession of the high school level General Education Development (GED) Certificate; AND Any combination of training and experience, which would provide the required knowledge and abilities, mentioned above. An example is one year dispatching experience in a computer-aided public safety dispatch center; AND Typing certificate, within four years, of 35 wpm (net corrected) from any temporary agency or comparable institution. The certificate must be a three to five minute timed test; AND All offers of employment will be contingent upon individuals passing an extensive background investigation required by the Department of Justice because of computer access to confidential criminal information. DESIRABLE QUALIFICATIONS In addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application. Possess a POST Basic or APCO Basic Telecommunicator Certification. Application and Selection Procedures APPLICATION PROCEDURES/FINAL FILING DATE Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications. Resumes will not be accepted in lieu of a completed application. Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications. EXAMINATION PROCESS Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County. Application Review and Screening . Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on. Written Examination . Applicants will be invited to participate in a written exam that tests knowledge for the position. Oral Examination . Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts. Eligible Lists . Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months. TENTATIVE RECRUITMENT SCHEDULE Application Deadline: Continuous but a pplications will be screened bi-weekly GENERAL INFORMATION Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation. Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions. Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627. Benefits associated with this position can be found at Benefits Summary . Closing Date/Time: Continuous