PROGRAM IMPLEMENTATION MANAGER, HEALTH SERVICES/PERFORMANCE IMPROVEMENT

  • LOS ANGELES COUNTY
  • Los Angeles, California
  • Aug 03, 2020
Full Time Public Health
  • Salary: $118,905.84 - $179,973.12 Annually USD

Job Description

DEPARTMENT OF HEALTH SERVICES

FIRST DAY OF FILING: MAY 25, 2016 @ 8:00 A.M., PST
UNTIL THE NEEDS OF THE SERVICES ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE

EXAM NUMBER: Y-4629-E


OPEN COMPETITIVE JOB OPPORTUNITY

THIS IS A REBULLETIN TO UPDATE THE APPLICATION AND FILING INFORMATION SECTION


SPECIAL SALARY INFORMATION: Management Appraisal of Performance Plan (MAPP):

This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with (MAPP) guidelines and regulations.

DEFINITION:
Leads and manages the Department of Health Services (DHS) Performance Improvement system-wide initiatives in the planning, developing, coordinating and implementing the administration of performance improvement measures.

Essential Job Functions
Leads system-wide initiatives, including but not limited to: improving access and flow, enhancing patient and family experience, implementing patient centered medical homes, improving scheduling registration and billing processes.

Builds educational infrastructure required for continuous learning Performance Improvement methodologies that include LEAN, Model for improvement, and Quality Improvement project management.

Develops a system-wide training for staff to develop effective improvement tools, skills and use of performance improvement tools and materials needed for process improvement.

Collaborates with Advisory Council, Performance Leads, and Leadership to recommend system-wide initiatives prioritized across disciplines.

Conducts needs assessments and design new resources, materials and/or trainings to help boost performance improvement capacity across facilities/departments.

Acts as a coach and mentor in improvement thinking and achieving measurable results for senior leaders.

Oversees individual, system-wide PI projects selected for strategic importance to overall system.

Develops and evaluates existing local educational components that include Toyota Production System - LEAN, MFI, PDSA, Rapid Improvement Cycles, CQI 101 and a tool box accessible to all.

Organizes a resource-sharing system, catalouging existing internal resources and identifying opportunities for collaboration and sharing across facilities/departments.

Leads fundraising/new business efforts to support ongoing program implementation and scale.

Manages project budget, determine fiscal requirements and prepare budgetary recommendations and grant reports.

Assures compliance with State and Federal quality improvement/assurance requirement such as from the Centers for Medi -Care/Medicaid Services, other governing bodies and the requirement for The Joint Commission.

Designs data-driven evaluation to assess progress toward goals, outcomes/impact for improvement initiatives and return on investment.
Requirements
SELECTION REQUIREMENTS:
Bachelor's degree from an accredited* institution -AND- Five (5) years' of progressively responsible experience in a staff capacity analyzing, evaluating, coordinating and making recommendations for a performance improvement** and/or quality improvement*** program for a large integrated healthcare delivery system. Two (2) years' must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health****, Assistant Hospital Administrator IV***** or higher.

LICENSE:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II - Light: Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

SPECIAL REQUIREMENT INFORMATION:
*In order to receive credit for any college course work, or any type of college degree, such as Bachelor, or Master degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization; or official certificates with your application or within fifteen (15) calendar days of filing your application online.

**Performance improvement is defined as measuring the output of a particular business process or procedure, then modifying the process or procedure to increase output, increase efficiency, or increase the effectiveness of the process or procedure.

***Quality improvement is defined as a formal approach to the analysis of performance and systematic efforts to improve it.

****Experience at the level of Los Angeles County's class of Senior Staff Analyst, Health is defined as: Supervises a team of analyst providing technical and consultative service to management in a major health service area.

*****Experience at the level of Los Angeles County's class of Assistant Hospital Administrator IV is defined as: Assists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital or clinic.

DESIRABLE QUALIFICATIONS :
  • Master's degree in Business, Public Health, Public Health Administration or a closely related field of study from an accredited* institution.
  • Experience with health information systems and project management
  • Excellent oral communication and presentation skills

Additional Information
EXAMINATION CONTENT:
This examination will consist of an evaluation of education and experience based upon application information and desirable qualifications, weighted at 100%.

Candidates must achieve a passing score of 70% or higher in order to be added to the eligible register.

ELIGIBILITY INFORMATION:
Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly.

The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS.

SPECIAL INFORMATION :
Appointees may be required to work any shift including evenings, nights, weekends and holidays.

VACANCY INFORMATION:
The resulting Eligible Register from this examination will be used to fill a vacancy within the Department of Health Services (DHS).

APPLICATION AND FILING INFORMATION :

APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.

Applications electronically received after 5:00 p.m., PST, on the last date of filing will not be accepted.

Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website.

All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment.

Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you met the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED .

Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned.

IF YOUR APPLICATION IS INCOMPLETE, IT WILL BE REJECTED.


All correspondence to applicants, including any test invitations (if applicable), result notices and notices of non-acceptance will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. If you select "Off" under Email Preferences within your profile or click "Unsubscribe" on any notice you receive from us, you risk not receiving important information or correspondence. Moreover, please add Dbeamon-thomas@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being blocked or filtered as SPAM/JUNK mail by your email provider. You may also visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent via governmentjobs.com, for your records. For final exam result notices, the period in which to review test materials and/or file an appeal will be based on the time-stamp of the electronic notice (email).

The County of Los Angeles will not consider claims of not receiving emailed notifications as a valid reason for late exam administration, rescheduling any candidate for a test, or extension of the review/appeal period.

SOCIAL SECURITY NUMBER:
All applicants must enter a valid social security number at the time of filing. Entering anything other than a valid social security number (i.e. 000-00-000, 111-11-111. etc.) will result in an automatic rejection of your application.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID AND PASSWORD:
All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT:
Darlene Beamon-Thomas, Exam Analyst
(323) 914-8016
DBeamon-Thomas@dhs.lacounty.gov

ADA COORDINATOR PHONE:
(323) 914-7124

CALIFORNIA RELAY SERVICES PHONE:
(800) 735-2922


Closing Date/Time:

Job Address

Los Angeles, California United States View Map