City of Boynton Beach, FL
Boynton Beach, Florida, United States
Purpose of Classification PURPOSE OF CLASSIFICATION The purpose of this classification is to supervise daily operations of meter reading and services This position is also responsible for the implementation of new programs, technology and equipment related to the meter industry. Coordinates with Customer Relations and billing, and water distribution and sewage for other measured meter flows. Essential Functions ESSENTIAL FUNCTIONS The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Supervises, directs and evaluates assigned staff, addressing employee concerns and problems, directing work, counseling, and managing employee performance; interviews candidates for employment; and coordinates/provides training. Coordinates daily work activities; organizes, prioritizes, and assigns work; develops work schedules; monitors status of work in progress and inspects completed work; consults with assigned staff, assists with complex/problem situations, and provides technical expertise. Ensures division compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; and initiates any actions necessary to correct deviations or violations. Consults with departmental management and other officials as needed to review department activities, provide recommendations, resolve problems, and receive advice/direction. Coordinates work activities with those of other divisions, other departments, contractors, vendors, outside agencies, or others as needed. Coordinates work schedules of the Utilities Field Technicians (UFTs) with other Utility divisional field supervisors to ensure UFTs are afforded cross-training opportunities as practical and as the work load permits. Prepares division budget for submittal; implements approved budget and long/short term plans/goals for the division; monitors expenditures. Develops meter reading schedules and routes; and maps out routes for new subdivisions. Evaluates and re-structures routes when needed. Uploads/downloads data between handheld computers and mainframe computer system; verifies receipt of data by mainframe. Troubleshoots data systems; ensures tower antennas are active and functional; ensures backup plan for outages. Works with automated meter infrastructure vendor for optimal operating performance of the system. Works with staff to identify errors and reading times of reread reports, high/low consumption reports, and zero consumption reports. Directs plans for resolution. Supervises and manages work order system and assist in performing meter reading activities; locates/reads water meters, sewer meters, and hydrant meters; checks meters for accurate readings, proper operations, safety, or tampering; investigates water leaks; inspects meters and connections to identify location of leaks; and re-reads meters to correct erroneous bills. Coordinates activities with customer relations staff to manage delinquent accounts; maintains collection effort through the actions of terminating and restoring water service. Responds to complaints and questions related to department operations; provides assistance and information related to water consumption, water meters, billing issues, water leaks, department procedures, or other issues; researches problems and initiates problem resolution; and processes requests for rereads. Supervises manual work functions associated with meter reading/servicing activities, such as testing meters, testing water line pressure, removing meters, replacing meters, setting meters, maintaining water meters, installing/repairing hydrant meters, changing meter boxes/lids, pumping water from pits, digging out meter pits, removing debris from meter pits, cutting concrete, cutting/removing bushes, shoveling materials, raking ground areas, or lifting/moving heavy materials. Supervises the operation of a variety of machinery, equipment and tools associated with meter reading activities, which may include a utility truck, radio communications equipment, mainframe computer, handheld computer unit, touch-read wand, touch-read mini-reader, water meter, meter locator, meter tester, meter stick, probe rod, water displacement pump, meter wrench, meter lock, hedge trimmers, rake, shovel, and mechanic tools. Ensures availability of adequate equipment, tools, parts, and materials to conduct work activities; initiates orders for new or replacement parts/materials; sets up service trucks for daily work; and determines assignment of new touch-read meters. Supervises general cleaning/maintenance tasks necessary to keep machinery, equipment, and tools in operable condition, which may include inspecting equipment, checking/replacing fluids, greasing equipment, washing/cleaning equipment, and cleaning work/storage areas; monitors equipment operations to maintain efficiency and safety; and reports faulty equipment. Prepares or completes various forms, reports, correspondence, schedules, routes, subdivision maps, accident reports, purchase orders, overtime sheets, performance appraisals, or other documents. Receives various forms, reports, correspondence, reread reports, high/low reports, zero consumption reports, attendance reports, overtime reports, annual reports, vehicle maintenance reports, customer complaints, statistical data, blueprints, maps, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Communicates via telephone and/or two-way radio; provides information and assistance; takes and relays messages; and responds to requests for service or assistance. Discusses water problems and related issues with customers and contractors; assists in resolving water problems. Communicates with upper management, employees, other departments, City officials, customers, contractors, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction. Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new procedures, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Provides assistance or coverage to other employees as needed. Performs other related duties as required. Minimum Qualifications MINIMUM QUALIFICATIONS Associate's degree from an accredited college or university in engineering, business, public administration, or a related field. An otherwise qualified individual who does not have a degree must enroll in a degree program at an accredited college or university within twelve (12) months in the position, and must obtain an Associate's degree in engineering, business, public administration, or in a related field within four (4) years in the position. Six (6) years of experience in meter reading/maintenance, water distribution, and/or plumbing. With three (3) years of experience in a supervisory capacity. Must possess and maintain a valid Level I Water Distribution License as mandated by the State of Florida Department of Environmental Protection. Must possess and maintain a valid Class E Florida driver's, or be able to obtain a Florida driver's license prior to hire date. PREFERRED QUALIFICATIONS Bachelor's degree in engineering, business, public administration, or a related field. Possession of a valid State of Florida Class B Commercial Driver's License. Supplemental Information COMMUNICATION COMPETENCIES The ability to clearly communicate Department and City Goals, Policies, Strategic Plans and other key information to employees and peers using multiple communication platforms including e-mail and social media. Effectively communicates with supervisor, employees, other departments, contractors, engineers, utility companies, vendors, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Accurately and expeditiously receives and delivers messages and information to the appropriate individuals. Ability to prepare accurate and thorough written records and reports. Ability to understand and follow oral and written instructions and to complete assigned tasks with minimal direction. Ability to understand and quickly and accurately follow brief oral and written instructions on moderately complex matters. KNOWLEDGE, SKILLS, AND ABILITIES (KSA's) Knowledge of department and division operations, policies, procedures, practices and all applicable codes, laws, rules and regulations. Knowledge of and the ability to ensure compliance with safety policies, procedures, practices and OSHA regulations. Knowledge of plumbing standards. Knowledge of and the ability to demonstrate proper work methods and procedures when managing field crew employees. Ability to supervise, evaluate the work of field employees, and identify and resolve personnel issues and concerns. Ability to coordinate, plan and prioritize work assignments to achieve optimum effectiveness in staff utilization and cross-training. Ability to determine and requisition proper and adequate materials, supplies and equipment for job completion. Ability to oversee the inspection and repair/replacement of malfunctioning equipment. Ability to utilize, troubleshoot, and resolve issues with various software applications and GPS equipment. Ability to troubleshoot and resolve issues and complaints from the public. Ability to effectively and accurately communicate both orally and in writing. Ability to effectively interact with the public, managers, co-workers, other department staff, contractors, and with outside agencies. Ability to develop and sustain good working relationships with all department staff. Ability to collaborate with the other Utilities divisions to ensure cross-training hours are attainable by field employees. Ability to ensure cross-training hours are tracked and recorded for field employees. Ability to manage the division budget to effectively utilize available financial resources. PHYSICAL AND SENSORY REQUIREMENTS / ENVIRONMENTAL FACTORS Physical Ability : Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to moderately heavy weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Sensory Requirements : Tasks require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals. Tasks require the ability to communicate orally. Environmental Factors : Performance of essential functions may require exposure to adverse environmental conditions, such as odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, electric currents, traffic hazards, or toxic agents. The City of Boynton Beach, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Boynton Beach will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat of significant risk to the health or safety of themselves or others. Requirements are representative of the minimum level of knowledge, skills, and ability.