Student Disability Resources Retention Advisor (MB2020-PA2607)

  • Monterey Bay
  • Seaside, California
  • Mar 17, 2020
Full Time Human and Social Services

Job Description


Student Disability Resources Retention Advisor

(Student Services Professional III)

This is a full-time temporary position through June 30, 2020 which may be extended and/or become regular based on budget or operational needs.


Powered by an inspiring Founding Vision Statement, California State University, Monterey Bay (WWW.CSUMB.EDU) is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB's sustainability initiative is to be carbon neutral.


Under the general direction of the Director of Student Disability Resources (SDR) and day-to-day work consultation with other Disability Resources Advisors, the Student Disability Resources Retention Advisor is responsible for planning, development, delivery and evaluation of integrated disability support services and accommodations for eligible students. Performs highly complex and sensitive work with and on behalf of students with learning, physical, psychiatric/psychological disabilities and/or brain injuries, including people in crisis and those seeking assessment. Performs duties as a member of the Health and Wellness Services team and as part of the Division of Student Affairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following :

  1. Conducts intake and detailed, interactive process with students. Interprets complex diagnostic assessment results, neurological reports and CSU policy to determine eligibility for services and verification of specific disabilities based on functional limitations. Provides in-depth advising about eligibility and disability management. Refers off campus for further or supplemental assessment. Authorizes eligible students for other campus disability accommodations; develops, implements, monitors, intervenes and modifies individualized student action plans. Serves as SDR liaison and advocate for students regarding academic affairs, Financial Aid, Housing, etc. Addresses complaints and facilitates solutions. Evaluates progress of each student through various methods.
  2. Provides retention strategies for students with disabilities, including those at-risk and/or on academic probation, through liaison on and off campus in areas such as academic advising, tutors, mentors, test or course accommodations, instruction in learning strategies, etc. Uses advanced, developmental, problem-solving, empowerment approach rather than prescriptive application to assist students in degree completion. Refers students for Alternate Media and Assistive Technology training, and off campus resources. In conjunction with other departments: develops, provides, tracks, and assesses efficacy of retention services for students with disabilities, including online learners and Veterans; resolves conflicts regarding equal access to the educational process; recommends solutions to problems for which campus precedents may not exist. Upholds professional standards, policies, system-wide mandates, executive orders, and procedures to serve all CSUMB students.
  3. Maintains files on each student in a highly confidential manner; frequently uses SDR's student file system, databases and web-based information. Compiles and analyzes data to prepare reports and other outputs.
  4. Provides information and in-service training to applicable groups on and off campus on the necessity and responsibility of the university and campus partners to provide equal access under the Americans with Disabilities Act, Rehabilitation Act, and other current disability laws and mandates to facilitate provision of equal access while maintaining academic standards
  5. Assists in the development of innovative approaches utilizing available resources to meet the needs of students with disabilities and others, emphasizing self-determination, wellness and full participation in the learning process. Assists in development of student accommodation and retention processes for CSUMB@NorthSalinas, CSUMB's Test Center, CSUMB@ Salinas City Center, online academic programs, etc. Serves as team member for Health and Wellness Services.

Other Functions :

Performs other job-related duties and special projects as assigned.


Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the disability services in higher education; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of CSUMB. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.


Demonstrated familiarity with solving problems related to requirements of the ADAAA, Rehabilitation Act and other disability-related policies as applied to higher education. Advanced skill providing cross-cultural disability management advising; understanding of compensatory learning strategies/techniques, and learning skills instruction. Knowledge and experience implementing best practices to improve retention and graduation rates of under-represented, first generation, and diverse college students with disabilities. Demonstrated ability to: independently obtain, compile, analyze, interpret and evaluate information and medical data; effectively convey ideas, concepts and recommendations in clear, concise reports and presentation formats; lead and serve on teams; adapt and be flexible to change in the work environment; provide outstanding customer service.

Knowledge of assistive technology used in higher education; bilingual (speaking/writing); thorough knowledge of office systems and ability to use a broad range of technology, systems, and packages. Technical fluency with: Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite; Google mail, and calendar programs. A master's degree in Social Sciences, Social Work, Student Development, Rehabilitation Counseling, or a directly related field.


  • All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
  • This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.
  • This position has been designated as a sensitive position with responsibility for the care, safety, and security of people (including children and minors), animals and CSU property; responsibility or access/possession of building master or sub-master keys for building access; and access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards)
  • This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
  • This position is designated as a Campus Security Authority, will be required to participate in annual training, and to immediately forward to University Police all reports of Clery Act crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.
  • May require occasional evenings and/or weekend work for presentations, outreach and other events.


Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.


  • Type of Appointment: Full-Time, Temporary
  • Collective Bargaining Unit: R04 - Academic Support Unit
  • Anticipated Campus Hiring Salary: Mid to high $4,000's/month
  • CSU Salary Range
  • FLSA Status: Exempt

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental & vision plans; a fee waiver education program; membership in the California Public Employees Retirement System (CalPERS); and 14 paid holidays a year. For more information, visit: CSU Benefits R04. Additionally, University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability, visit: Employee Housing.


For full consideration, applicants must complete the required online application prior to the priority screen date found at Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting University Personnel at (831) 582-3389. For computer/online access you may visit the Tanimura and Antle Family Memorial Library (map). All employees must be eligible for employment in the U.S.


CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at:

CSUMB is a smoke and tobacco-free campus.


CSUMB is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

Closing Date/Time: Open until filled

Job Address

Seaside, California United States View Map