Ombudsman

  • Merced County, CA
  • Merced, California
  • Mar 17, 2020
Full Time Human and Social Services
  • Salary: $4,624.53 - $5,626.40 Monthly USD

Job Description

Examples of Duties
Duties may include, but are not limited to, the following:
  • Plans, organizes and manages the day-to-day operation of the Ombudsman Program consistent with Federal, State and local policies.
  • Recruits, screens, selects, trains and supervises Ombudsman volunteers.
  • Serves as a resource and support to volunteers in investigating complaints and provides resolution for senior citizens in skilled nursing and residential facilities in Merced County.
  • Personally investigates complaints in facilities where no volunteer is assigned or when a complaint is unusually difficult and sensitive. Refers such complaints to the appropriate State or local agency.
  • Maintains confidential files regarding complaints received.
  • Handles State and Department reporting requirements, collecting necessary data and preparing reports.
  • Develops materials and systems for program evaluation.
  • Implements Federal or State requirements recommending changes and improvements in program operation.
  • Conducts public information and education activities.
  • Facilitates coordination of assignments with a variety of agencies responsible for providing services to the elderly. May also organize fund raising activities.
  • Assists with the development and administration of program budgets.
  • Provides oversight of facility and grounds.
  • Provides information, assessment and adult services intake duties.

Minimum Qualifications
Experience:
Two (2) years of increasingly responsible experience in senior citizen or closely related programs which have involved program and administrative duties including specific experience in volunteer recruitment and training. (A Master's degree in Social Work, Business Administration, Public Administration, the Social Sciences or closely related field may be substituted for one (1) year of the required experience.)

Education:
Equivalent to a Bachelor's degree in Social Work, Social Services, Business Administration, Public Administration or closely related field. Experience in senior citizen programs or closely related programs may be substituted on a year-for-year basis.

Licenses/Certification:
In accordance with the requirements of the Older Americans Act, section 712(a)(5)(C) and Program Memo 13-04(P) section III (D), incumbent must pass background check and receive Ombudsman designation from the Office of the State Long-Term Care Ombudsman prior to appointment into this classification.
Complete all required training and obtain Certification with the State Office of the Long-Term Care Ombudsman within six months of hire or promotion.

DRIVER LICENSE REQUIREMENT
Possess a valid California Driver License at the time of appointment and maintain.

POSITIONS IN THIS CLASSIFICATION WILL BE SUBJECT TO CRIMINAL HISTORY BACKGROUND CHECKS PURSUANT TO THE HUMAN RESOURCES RULES AND REGULATIONS, SECTION 2, B.
Essential Functions
ESSENTIAL FUNCTIONS
  • Plan, organize, direct, manage and coordinate a senior citizens service program, primarily utilizing volunteers.
  • Analyze and interpret data, develop conclusions, and prepare reports.
  • Monitor and evaluate program effectiveness.
  • Complete multiple priority projects with conflicting deadlines.
  • Establish, implement, and achieve program goals.
  • Resolve conflicts and respond to complaints under stressful conditions.
  • Maintain confidential information according to legal standards and/or County regulations.
  • Operate personal computer and other modern office equipment.
  • Supervise, direct and train assigned staff.
  • Interview others to obtain and exchange information.
  • Frequently operate a motor vehicle.
  • Make presentations before groups.
  • Frequent use of depth perception, peripheral vision and color perception.
  • Frequent use of hand-eye coordination.
  • Frequent use of data entry device including repetitive hand and arm motion.
  • Occasionally lift and carry up to 40 pounds.
  • Normal dexterity, frequent holding and grasping.
  • Sit or stand for long periods of time.
  • Regular attendance is an essential function.

Knowledge of:
  • Gerontology, long-term care and social service programs for the elderly.
  • Methods and techniques of problem resolution, including objective investigation, mediation and negotiation.
  • Laws and regulations related to the operation of skilled nursing and residential care facilities.
  • Principles and procedures related to the management of grant funded programs.
  • Budget development and expenditure control.
  • Public personnel management.
  • Program development, administration, and evaluation.
  • Techniques of volunteer recruitment and training.
  • Principles and techniques of effective employee supervision, training and development, and management.

Ability to:
  • Select, train, motivate and develop qualified volunteers.
  • Provide direction, supervision and training for assigned staff.
  • Monitor, analyze and evaluate program effectiveness.
  • Develop a budget and control expenditures.
  • Be responsible for the development, maintenance, and preparation of program statistics, records, and reports.
  • Effectively represent the Area Agency on Aging in contacts with the public, clients, and other government agencies.
  • Establish and maintain cooperative working relationships with those contacted during the course of work.


HOLIDAYS & LEAVES
MANAGEMENT LEAVE:


May receive, depending upon classification, 96 hours per Fiscal Year (prorated for the time remaining in the fiscal year).

VACATION:

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours). Optional annual sell back of a portion of accumulated vacation leave hours (maximum - 20 hours).

SICK LEAVE:

.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS:

Twelve paid holidays annually plus one optional holiday.

BEREAVEMENT LEAVE

Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.

INSURANCE
HEALTH INSURANCE:


County paid health plan with maximum contributions; 100% for employee up to maximum of $420, 50% of dependent up to maximum of $100 for child/$220 for spouse biweekly. There are multiple health plans to choose from. County paid dental and vision plans, 100% for employee, with 50% of dependent premiums paid by the County.

County sponsored employee health clinic available for zero or reduced co-pay depending on selected health plan.

DISABILITY INSURANCE:


Management Disability Plan includes a comprehensive Short/Long Term Disability plan paid for by the County.

LIFE INSURANCE:

$30,000 County-paid Management Life Insurance coverage. $5,000
County-paid Life Insurance coverage (Accidental Death and Dismemberment included). Voluntary Term Life and Universal Life Insurance available - premium paid by employee.


RETIREMENT
DEFERRED COMPENSATION:


The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.

EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.


MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION


The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.

EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)


Horizon Health EAP services provides up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and Work-life Resource services. For more information go to Horizon Health EAP Services

EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682 or go to Merced County Benefits Summary


01

Describe your experience developing, implementing and evaluating new programs. Please include employer, title, dates of employment and hours worked.

02

How many years of experience do you have supervising employees and/or volunteers? Describe the number of employees and the setting.

03

Tell us about your experience conducting investigations and resolving complaints. Please include employer, title, dates of employment and hours worked.

04

What experience do you have monitoring a program budget and/or expenditures? Please include employer, title, dates of employment and hours worked.

Required Question

Job Address

Merced, California United States View Map