City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of work experience, including six (6) months of experience in a field related to the job. Licenses or Certifications: Valid Texas Class C Driver License. Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Our ultimate goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center are committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. Additionally, we offer outstanding benefits including health care benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more. What is the Job? The Animal Health Technician position offers an excellent opportunity to utilize the skills and knowledge you have acquired from your prior experience, and the chance to learn new technical skills and broaden your animal care knowledge. With general supervision, the Animal Health Technician assists in the practice of veterinary medical care and regular maintenance of all animals at the shelter. The primary responsibility of the Animal Health Technician is to work closely with our veterinarians to provide the highest quality medical care, while giving our animal guests an exceptional experience. The Animal Health Technician assists in performing minor surgical procedures and prepares sheltered animals for surgery including providing anesthesia to animals and monitoring after anesthesia. Observes animals in assigned areas and reports abnormalities, sickness, or injury. Administers medical treatments (injections, oral) to shelter animals. Maintains required records including data collection and entry. Assists with inventory of medical, pharmacy and sterile supplies. Humanely performs euthanasia of animals identified by veterinarians, management, supervisors and/or lead animal health technicians. Being able to prioritize, multitask, and complete tasks accurately and efficiently will be key to succeeding in this position. The Animal Health Tech will also have a positive attitude, be at ease handling animals including animals that weigh more than 50 pounds or with animals that can be aggressive or dangerous. The ideal candidate has a commitment to learning, outstanding communication, and great attention to detail. Regarding Your Application: A detailed, complete employment application is required. Be sure to provide job title and employment dates for all jobs you wish to be considered. Incomplete applications will not be considered. Please include contact information from previous employers. A resume is also required. Driving Requirement: This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: The Animal Service Office worksite location is tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted onsite. Please Note this posting may close any time after 7 days . Pay Range $21.78 - $24.50 Hours Days and hours will vary. Position will work 40 hours per week to include weekends. Weekends, evenings and holidays may be required to meet business needs. This position is considered essential by the City of Austin. Job Close Date 04/25/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Licensed or Certified Veterinarian Technician or 3+ years working as a Vet Tech Experience working in a veterinary hospital/animal shelter as a technician Demonstrated experience in, but not limited to: inducing, monitoring & recovering anesthesia inpatients, using anesthesia/monitoring equipment., assisting as a surgical tech, assisting with radiology of animals Demonstrated skill in safely handling animals, including those with behavior issues Experience handling/restraining dogs over 50 lbs Experience working within a team, in a fast-paced environment Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Monitors the health and welfare of animals within the shelter and provides medical care under the direction of staff Veterinarians; to include performing physical examinations, vaccinations, in-house laboratory tests, collecting specimens, and performing diagnostics to determine and evaluate the health condition of animals at the time of impound or prior to adoption or surgery. Assists Veterinarians in surgery to include preparing and administering pre-anesthetics and induction agents, monitoring the animal during surgery, and providing post-operative care. Assists in the euthanasia of animals identified by Veterinarians or shelter management with understanding and compassion for the animal. Assists Veterinarians with emergency care and treatment in life-threatening situations. Implants microchips in sheltered animals. Prepares, transports, and documents specimens for rabies testing, and reports results. Maintains accurate and relevant written and electronic records of medical treatments, care provided, and physical condition of animals, including those of unknown health and temperament. Assists other staff with animals; contributes to the programs and services that support the shelter’s live outcome goal. Attends training. Responsibilities- Supervision and/or Leadership Exercised : May provide training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of disease management and safety protocols. Knowledge of animal services and related programs. Knowledge of current principles and practice of veterinary medicine as it relates to shelter medicine. Knowledge of animal care and husbandry of common breeds of dogs, cats, livestock, and other animals kept as domestic pets. Knowledge of general surgical procedures, aseptic technique, and operation of common equipment used in providing veterinary care. Knowledge of euthanasia techniques. Knowledge of Local, State, and Federal animal health laws and regulations. Knowledge of City practices, policies, and procedures. Skill in providing medical care services to a wide variety of well, sick, and injured animals including support of high volume spay/neuter operations. Skill in identifying normal and abnormal behavior and signs of disease including the symptoms of rabies and other zoonotic diseases. Skill in safely handling animals, including those with unknown temperament. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Health Technician position are: Graduation from an accredited high school or equivalent, plus one (1) year of work experience, including six (6) months of experience in a field related to the job. Do you meet these minimum qualifications? Yes No * Do you have a current valid Texas Class C Drivers License or the ability to obtain by hire date? Yes No * To be eligible to test all applicants must meet the Driver’s Record standard for New Hires of the City of Austin (having no more than six (6) DRE points within the last 36 months preceding the date of application or during the hiring process). Do you understand and agree to this qualification? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Please describe your experience with animals in a veterinary clinic or animal shelter setting. (Open Ended Question) * Describe your experience with IV placement, intubation, induction and monitoring anesthesia, and radiology. (Open Ended Question) * This position requires interaction with animals of various species, primarily dogs and cats. Briefly describe your animal handling experience. (Open Ended Question) * Describe your experience restraining animals including dogs over 50 pounds. (Open Ended Question) * This position requires the ability to multitask and work in a fast paced environment. Describe your experience working in this type of environment. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of work experience, including six (6) months of experience in a field related to the job. Licenses or Certifications: Valid Texas Class C Driver License. Notes to Applicants Austin Animal Center Main Building Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Our ultimate goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center are committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. Additionally, we offer outstanding benefits including health care benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more. What is the Job? The Animal Health Technician position offers an excellent opportunity to utilize the skills and knowledge you have acquired from your prior experience, and the chance to learn new technical skills and broaden your animal care knowledge. With general supervision, the Animal Health Technician assists in the practice of veterinary medical care and regular maintenance of all animals at the shelter. The primary responsibility of the Animal Health Technician is to work closely with our veterinarians to provide the highest quality medical care, while giving our animal guests an exceptional experience. The Animal Health Technician assists in performing minor surgical procedures and prepares sheltered animals for surgery including providing anesthesia to animals and monitoring after anesthesia. Observes animals in assigned areas and reports abnormalities, sickness, or injury. Administers medical treatments (injections, oral) to shelter animals. Maintains required records including data collection and entry. Assists with inventory of medical, pharmacy and sterile supplies. Humanely performs euthanasia of animals identified by veterinarians, management, supervisors and/or lead animal health technicians. Being able to prioritize, multitask, and complete tasks accurately and efficiently will be key to succeeding in this position. The Animal Health Tech will also have a positive attitude, be at ease handling animals including animals that weigh more than 50 pounds or with animals that can be aggressive or dangerous. The ideal candidate has a commitment to learning, outstanding communication, and great attention to detail. Regarding Your Application: A detailed, complete employment application is required. Be sure to provide job title and employment dates for all jobs you wish to be considered. Incomplete applications will not be considered. Please include contact information from previous employers. A resume is also required. Driving Requirement: This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. Additional Information: The Animal Service Office worksite location is tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted onsite. Please Note this posting may close any time after 7 days . Pay Range $21.78 - $24.50 Hours Days and hours will vary. Position will work 40 hours per week to include weekends. Weekends, evenings and holidays may be required to meet business needs. This position is considered essential by the City of Austin. Job Close Date 04/25/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Licensed or Certified Veterinarian Technician or 3+ years working as a Vet Tech Experience working in a veterinary hospital/animal shelter as a technician Demonstrated experience in, but not limited to: inducing, monitoring & recovering anesthesia inpatients, using anesthesia/monitoring equipment., assisting as a surgical tech, assisting with radiology of animals Demonstrated skill in safely handling animals, including those with behavior issues Experience handling/restraining dogs over 50 lbs Experience working within a team, in a fast-paced environment Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Monitors the health and welfare of animals within the shelter and provides medical care under the direction of staff Veterinarians; to include performing physical examinations, vaccinations, in-house laboratory tests, collecting specimens, and performing diagnostics to determine and evaluate the health condition of animals at the time of impound or prior to adoption or surgery. Assists Veterinarians in surgery to include preparing and administering pre-anesthetics and induction agents, monitoring the animal during surgery, and providing post-operative care. Assists in the euthanasia of animals identified by Veterinarians or shelter management with understanding and compassion for the animal. Assists Veterinarians with emergency care and treatment in life-threatening situations. Implants microchips in sheltered animals. Prepares, transports, and documents specimens for rabies testing, and reports results. Maintains accurate and relevant written and electronic records of medical treatments, care provided, and physical condition of animals, including those of unknown health and temperament. Assists other staff with animals; contributes to the programs and services that support the shelter’s live outcome goal. Attends training. Responsibilities- Supervision and/or Leadership Exercised : May provide training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of disease management and safety protocols. Knowledge of animal services and related programs. Knowledge of current principles and practice of veterinary medicine as it relates to shelter medicine. Knowledge of animal care and husbandry of common breeds of dogs, cats, livestock, and other animals kept as domestic pets. Knowledge of general surgical procedures, aseptic technique, and operation of common equipment used in providing veterinary care. Knowledge of euthanasia techniques. Knowledge of Local, State, and Federal animal health laws and regulations. Knowledge of City practices, policies, and procedures. Skill in providing medical care services to a wide variety of well, sick, and injured animals including support of high volume spay/neuter operations. Skill in identifying normal and abnormal behavior and signs of disease including the symptoms of rabies and other zoonotic diseases. Skill in safely handling animals, including those with unknown temperament. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with City employees and the public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Health Technician position are: Graduation from an accredited high school or equivalent, plus one (1) year of work experience, including six (6) months of experience in a field related to the job. Do you meet these minimum qualifications? Yes No * Do you have a current valid Texas Class C Drivers License or the ability to obtain by hire date? Yes No * To be eligible to test all applicants must meet the Driver’s Record standard for New Hires of the City of Austin (having no more than six (6) DRE points within the last 36 months preceding the date of application or during the hiring process). Do you understand and agree to this qualification? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Please describe your experience with animals in a veterinary clinic or animal shelter setting. (Open Ended Question) * Describe your experience with IV placement, intubation, induction and monitoring anesthesia, and radiology. (Open Ended Question) * This position requires interaction with animals of various species, primarily dogs and cats. Briefly describe your animal handling experience. (Open Ended Question) * Describe your experience restraining animals including dogs over 50 pounds. (Open Ended Question) * This position requires the ability to multitask and work in a fast paced environment. Describe your experience working in this type of environment. (Open Ended Question) Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
Minimum Qualifications Education and/or Equivalent Experience: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Licenses or Certifications: None. Notes to Applicants Who Are We? Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center is committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? As a Customer Care Rep you must have the ability to communicate effectively and give your undivided attention to citizens when delivering customer services. This position will rotate between conducting conversations with customers that want to adopt an animal (Adoptions) and conversations with customers to assess their needs to connect the customer with there sources that will enable them to keep their pet in the home. Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our policies and procedures. (Intake). This position will advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating, and maintaining electronic records associated with customers and animals. Customer communication will occur in person, email, fax, phone or 311. The Customer Care Representative will have the ability to respond to inquiries as quickly as possible while showing compassion and empathy and the ability to handle problems with little or no supervision. The ideal candidate will be a professional, extremely strong verbal communicator, with great listening and organization skills. The individual will have the ability to create effortless experiences by assisting our customers in issue resolution with helpful, efficient, and accurate answers to their questions. Able to be a successful team member with strong verbal communication skills who excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. Pay Range $22.40 - $25.48 Hours Hours may vary. This position will work 40 hours per week and require working weekends and evenings. Job Close Date 04/30/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience providing professional and courteous customer service with internal and external customers. Demonstrated ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues. Ability to navigate ambiguity and adapt to a quickly changing environment. Capable of working well under pressure. Bilingual (Spanish). Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Advise and respond to complex customer inquiries regarding services, ordinances, and procedures related to sheltered animals and general animal welfare, including animal availability, service timelines and fees; while accurately creating, updating and maintaining electronic records associated with customers and animals. Communicate with customers in person and receive and respond to customer inquiries via email, fax, phone or 311. Contribute to the programs and services that support the shelter’s live outcome goal. Provide safe and humane handling of animals for the purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events, while adhering to disease management and safety protocols. Safely and humanely handle animals for purposes of intake, inventory, behavioral assessments, environmental enrichment and promotional events. Collect payments by accepting cash, making change for cash customers. Responsibilities - Supervision and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of good customer relations practices. Knowledge of animal services and animal related programs. Skill in handling multiple tasks and prioritizing. Skill in oral and written communication. Skill in handling conflict and uncertain situations. Skill in observation and classification of animals. Skill in using computers and related software applications. Skill in information analysis and problem solving. Skill in safely handling animals, including those with unknown temperament. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with city employees and the public Ability to make change for cash accurately. Ability to quickly recognize and interpret animal signaling. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Animal Service Customer Care Representative position are: Graduation from an accredited high school or equivalent, plus one (1) year of experience in a field related to customer service. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Describe your experience providing professional and courteous customer service with internal and external customers. (Open Ended Question) * The ability to communicate, mediate, and negotiate with customers to resolve complex customer service issues are essential in this position. Please briefly describe your ability to resolve complex customer complaints. (Open Ended Question) * Please tell us about your ability to navigate ambiguity and adapt to a quickly changing environment. (Open Ended Question) * Please describe your experience working under pressure with tight deadlines in a professional setting. (Open Ended Question) * Are you bilingual with the ability to fluently speak and write in both English and Spanish? Yes No Optional & Required Documents Required Documents Resume Optional Documents Cover Letter
City of Austin, TX
Austin, TX, United States
Minimum Qualifications Education and/or Equivalent Experience: Graduation from a college or university accredited by the American Veterinary Medical Association with a Doctor of Veterinary Medicine degree and licensed to practice veterinary medicine in the State of Texas. Licenses or Certifications: Licensed to practice veterinary medicine in the State of Texas. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Our ultimate goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center are committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? The veterinarian has a passion for our mission and is firmly committed to the philosophy of saving lives through positive outcomes: open adoption, fostering, behavior management, and enrichment for all sheltered animals. This person will work with our team of veterinarians, technicians, support staff, and volunteers in providing the most effective medical care to our shelter animals by ensuring that they receive prompt and proper medical care with continued monitoring for individual health and welfare. This person will participate in all aspects of healthcare for shelter animals, including evaluation, diagnosis, disease prevention, vaccinations, testing, treatments, spay/neuter, and surgeries. Applicants must currently be licensed as a Texas Veterinarian and have experience providing veterinary services. We offer outstanding benefits with a healthy work/life balance, health care benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. A reference check will be conducted. Additional Information: The Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please note, this posting may close any time after 7 days. Pay Range Commensurate Hours Days and hours may vary to include weekends and holidays. Austin Animal Center staff are considered essential and may be required to work weekends, holidays and days when other City departments are closed. Job Close Date 05/06/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience practicing veterinary medicine in an animal shelter environment. Experience performing spay and neuter surgeries. Experience handling dogs and cats of various sizes and dispositions. Good standing with the DEA regarding controlled substances. Able to multitask in fast paced environment and have strong organizational skills. Ability to work rotating Sunday shifts as needed. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Prevents and controls animal diseases through examination of all domestic and wild animals involved in bites to humans for possible infection Performs duties as required under State of Texas Health and Safety code, including acting as Rabies Authority for Travis County, TX. Performs high volume, high quality spay/neuter surgeries for shelter animals. Responsible for compliance with all shelter policies and local, state and federal regulations. Accurately maintain all required records in the shelter’s database in a timely manner. Contribute to the programs and services that support the shelter’s live outcome goal. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of current principles and practice of veterinary medicine. Skill in communicating effectively with the public. Knowledge of local, state and federal animal health laws and regulations. Skill in safely handling animals, including those with unknown temperament. Knowledge of animal services and related programs. Knowledge of animal care and husbandry of common breeds of dogs, cat’s livestock and other animals kept as domestic pets. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with City employees and the public. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy, and procedures. Skill in using computers and related software applications. Ability to train others. Adhere to disease management and safety protocols. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from a college or university accredited by the American Veterinary Medical Association with a Doctor of Veterinary Medicine degree and licensed to practice veterinary medicine in the State of Texas. Do you meet these minimum requirements? Yes No * Are you licensed in the State of Texas to practice veterinary medicine? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Describe your experience practicing veterinary medicine in an animal shelter environment. (Open Ended Question) * Describe your experience performing spay and neuter surgeries. (Open Ended Question) * Describe your experience handling dogs and cats of various sizes and dispositions. (Open Ended Question) * Are you in good standing with DEA for controlled substances? Yes No * This position requires the ability to multitask and work in a fast paced environment. Describe your experience working in this type of environment. (Open Ended Question) * This position requires working evenings and weekends on a rotating basis. Are you available to work evenings and weekends? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation from a college or university accredited by the American Veterinary Medical Association with a Doctor of Veterinary Medicine degree and licensed to practice veterinary medicine in the State of Texas. Licenses or Certifications: Licensed to practice veterinary medicine in the State of Texas. Notes to Applicants Who Are We? Austin Animal Center is the municipal shelter for the City of Austin and unincorporated Travis County, providing shelter to thousands of animals annually as well as providing animal protection and pet resource services. We accept stray and owned animals regardless of age, health, species or breed. Our mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets. Our ultimate goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. Why work here? If you love animals and want to make a positive impact on our community this is the place for you!We at Austin Animal Center are committed to the wellbeing of animals in our community and shelter. On a daily basis, the work we do here helps hundreds of animals and people within our network. What’s the Job? The veterinarian has a passion for our mission and is firmly committed to the philosophy of saving lives through positive outcomes: open adoption, fostering, behavior management, and enrichment for all sheltered animals. This person will work with our team of veterinarians, technicians, support staff, and volunteers in providing the most effective medical care to our shelter animals by ensuring that they receive prompt and proper medical care with continued monitoring for individual health and welfare. This person will participate in all aspects of healthcare for shelter animals, including evaluation, diagnosis, disease prevention, vaccinations, testing, treatments, spay/neuter, and surgeries. Applicants must currently be licensed as a Texas Veterinarian and have experience providing veterinary services. We offer outstanding benefits with a healthy work/life balance, health care benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more. Regarding Your Application: A complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title, employment dates, and responsibilities/duties performed for all jobs you wish to be considered. A résumé is required and will not substitute for a complete employment application. A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check ( CBI ) will be conducted. A reference check will be conducted. Additional Information: The Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises. Please note, this posting may close any time after 7 days. Pay Range Commensurate Hours Days and hours may vary to include weekends and holidays. Austin Animal Center staff are considered essential and may be required to work weekends, holidays and days when other City departments are closed. Job Close Date 05/06/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center, 7201 Levander Loop Bldg A 78702 Preferred Qualifications Preferred Experience: Experience practicing veterinary medicine in an animal shelter environment. Experience performing spay and neuter surgeries. Experience handling dogs and cats of various sizes and dispositions. Good standing with the DEA regarding controlled substances. Able to multitask in fast paced environment and have strong organizational skills. Ability to work rotating Sunday shifts as needed. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Prevents and controls animal diseases through examination of all domestic and wild animals involved in bites to humans for possible infection Performs duties as required under State of Texas Health and Safety code, including acting as Rabies Authority for Travis County, TX. Performs high volume, high quality spay/neuter surgeries for shelter animals. Responsible for compliance with all shelter policies and local, state and federal regulations. Accurately maintain all required records in the shelter’s database in a timely manner. Contribute to the programs and services that support the shelter’s live outcome goal. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of current principles and practice of veterinary medicine. Skill in communicating effectively with the public. Knowledge of local, state and federal animal health laws and regulations. Skill in safely handling animals, including those with unknown temperament. Knowledge of animal services and related programs. Knowledge of animal care and husbandry of common breeds of dogs, cat’s livestock and other animals kept as domestic pets. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain effective communication and working relationships with City employees and the public. Skill in handling conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Knowledge of supervisory and managerial techniques and principles. Knowledge of city practice, policy, and procedures. Skill in using computers and related software applications. Ability to train others. Adhere to disease management and safety protocols. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from a college or university accredited by the American Veterinary Medical Association with a Doctor of Veterinary Medicine degree and licensed to practice veterinary medicine in the State of Texas. Do you meet these minimum requirements? Yes No * Are you licensed in the State of Texas to practice veterinary medicine? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Describe your experience practicing veterinary medicine in an animal shelter environment. (Open Ended Question) * Describe your experience performing spay and neuter surgeries. (Open Ended Question) * Describe your experience handling dogs and cats of various sizes and dispositions. (Open Ended Question) * Are you in good standing with DEA for controlled substances? Yes No * This position requires the ability to multitask and work in a fast paced environment. Describe your experience working in this type of environment. (Open Ended Question) * This position requires working evenings and weekends on a rotating basis. Are you available to work evenings and weekends? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents