Director, Student Services Center/Educational Opportunity Program, David Nazarian College of Business and Economics (8753)

  • Northridge
  • Los Angeles, California
  • Feb 20, 2020
Full Time Accounting and Finance Administration and Management Education and Training

Job Description

Director, Student Services Center/Educational Opportunity Program, David Nazarian College of Business and Economics (JID 8753)
Student Services Professional IV
David Nazarian College of Business and Economics/EOP
Full Time / $5351 - $5700/mo.

CSUN's Commitment to You
CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

About the University
One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor's degrees to underrepresented minority students and seventh in bachelor's degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

Major Duties
Under general supervision, the Director, Student Services Center (SSC)/Educational Opportunity Program (EOP) David Nazarian College of Business and Economics (DNCBE) is responsible for advancing the mission of the university, the College, EOP and the division of Academic Affairs by providing leadership, direction, and line management for programs and services that promote persistence, academic excellence and timely degree completion of students in the College. The incumbent is responsible for the overall management of the SSC/EOP Satellite; operates as the central location for undergraduates plus over 10,000 student contacts a year; directs intervention with difficult student cases that are beyond the scope of the other staff; supports, advocates, and facilitates the mission of the Educational Opportunity Program, discharging responsibilities that promote and encourage historically low income and educationally disadvantaged students to seek higher educational opportunities specifically at CSU, Northridge; engages in assessment, planning and research in consultation with College academic departments/programs, EOP Central Administration, other SSC/EOP areas, and other Student Services related areas to coordinate and collaborate to improve retention services within the College and across the University; is responsible for developing, maintaining and presenting a budget to the Dean, the Director of Finance and Operations (DFO), the EOP Director and other campus entities; designs and implements staff development programs; designs short and long term plans for the center; coordinates services and activities with academic departments and other university entities; is part of the administrative council and the EOP Advisory Board, and participates in various campus committees; and performs other duties as assigned.

Equivalent to graduation from a four-year college or university in a related field. Upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related, is preferred. Equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A Master's degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience.

Knowledge, Skills, & Abilities
Expert knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge; working knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; working knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; ability to advise students individually or in groups on varied and complex matters; ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; ability to reason logically and analyze and solve organizational and operating problems of one or several program areas; ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; ability to analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and ability to establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.

The salary range for this classification is: $5351 - $7633 per month.
The anticipated HIRING RANGE: $5351 - $5700, dependent upon qualifications and experience.

HOURS: Full-Time; 40 hours per week; 8:00am - 5:00pm, Monday through Friday. May include some evenings and weekends.

REG: This is a Regular position with a one-year probationary period.

Application Period
Applications received through March 2, 2020 will be considered in the initial review and review of applications will continue until position is filled.

In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the initial review date will be reviewed at the discretion of the University.

How To Apply
Candidates should apply by completing the CSUN on-line application utilizing: link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.

For more detailed information on the application and hiring process, please visit the link below:

Background Check
This position is a sensitive position as designated by the CSU.

A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the status of candidates who apply for the position.

The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Closing Date/Time: Open until filled

Job Address

Los Angeles, California 91330 United States View Map