Senior International Advisor (SSP III)/College of Extended and Global Education (2019-00827)

  • San Bernardino
  • San Bernardino, California
  • Aug 03, 2020
Full Time Education and Training

Job Description

Employment Status: Full-time, temporary "exempt" position (with the possibility of converting to permanent).

Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. and occasionally on weekends and evenings.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning March 3, 2020.

Position Summary:

Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post-graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge, skills and abilities learned during their university careers. Such services and activities may include providing information and guidance to students; assisting students to think through problems and select suitable solutions and courses of action; evaluating student needs and authorizing services; coordinating and administering programs, events, and projects; facilitating student involvement in campus life; advocating the needs of individual students and groups of students to university administrators, faculty and staff; and providing support and assistance to students facing a variety of personal as well as institutional problems, questions and challenges.

Working independently as part of the Center for International Studies and Programs (CISP). The Senior International Advisor provides direct services to international students and scholars, and facilitates interaction with faculty, administrators, staff, and off-campus agencies. The incumbent reports to the Associate Dean of the College of Extended and Global Education (CEGE) and works closely with Student Success Center (SSC) team in the Jack H. Brown College of Business and Public Administration (JHBC), as well as other colleges, on immigration and intercultural issues. The incumbent independently provides comprehensive advisement to international students and scholars in individual and group settings; exercises sound judgment; interprets policies and precedents to make decisions to resolve problems; drafts guidelines and procedures; and uses conflict resolution and mediation techniques to bring about successful resolution.

Since the incumbent will interact with persons from a wide range of cultural and ethnic backgrounds and attitudes, the person in this position needs to have a demonstrated record of working with such audiences and ability to mediate conflict among them. The incumbent is responsible for recognizing specific needs of international student, especially from the Middle East and North Africa (MENA) region, identifying campus services and other resources to be provided; and for developing solutions and recommendations to meet those needs. The incumbent needs to plan, develop and conduct advising and/or instructional sessions, courses and/or seminars. This position requires considerable administrative planning experience to develop creative solutions which integrate approaches across organizational lines to improve international student advising.

Education and Experience:
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.
Three (3) years of progressively responsible professional student services work experience. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience.
Knowledge, Skills & Abilities:
Thorough knowledge of the principles of individual and group behavior and individual counseling techniques to provide advising in individual and group settings on complex matters.
Excellent oral and written communication skills, including intercultural communication, to be able to effectively present ideas in written and presentational formats to diverse audiences
Ability to analyze complex situations accurately and adopt effective courses of action.
Knowledge about the U.S. Higher Education and educational system(s) in other countries, preferably in Saudi Arabia.
Ability to establish and maintain cooperative working relationships across organizational lines.
Demonstrated record of intercultural competency through working or studying in intercultural environment with diverse populations
Interpret and evaluate descriptions and explanations of problems brought forward by individuals or groups, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action;
Carry out a variety of professionally complex assignments without detailed instructions; and
Establish and maintain cooperative working relationships with a variety of individuals, and work as part of the College team.
Proficiency in language(s) other than English, preferably Arabic
Advising experience in a University setting.
Experience maintaining student data and records both in SEVIS and PeopleSoft.
Experience with USCIS regulations and working knowledge of U.S. government immigration regulations; immigration advising methods, procedures, and practices; and SEVIS.
Ability to communicate via Social Media.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)
Closing Date/Time: Open until filled

Job Address

San Bernardino, California 92407 United States View Map