APPLICANT SERVICES REPRESENTATIVE (180397)

  • Los Angeles
  • Los Angeles, California
  • Feb 20, 2020
Full Time Administration and Management

Job Description

Description:
Bulletin #180397; 2/18/20

APPLICANT SERVICES REPRESENTATIVE (2 positions available)
Administrative Support Assistant II
Admissions & Recruitment

Salary Range: $2,600 - $4,492/Monthly

Work Schedule: Full-Time, Monday - Thursday, 9:00 a.m. to 6:00 p.m.; Friday, 8:00 a.m. to 5:00 p.m.; non-exempt classification. Temporary appointment expires on or before one year from date of hire; may be extended; may become permanent. Occasional evening, or weekend work may be required.

Essential Job Functions: Under the general direction of the Associate Director of Admissions and Recruitment, the incumbent is responsible for the processing of undergraduate and graduate applications, and other applicant related services for the Office of Admissions and Recruitment. Responsibilities include, biographical/directory information changes, external transcript and test score information entry, applicant document review and preparation for admissions evaluation, and the verification of scanned transcript data into the student system. The incumbent will prepare and pull admission files (both physical and virtual) for evaluations, or as requested. The incumbent will assist in the imaging/scanning of received documents, and purging of admission files; with data resolution and maintenance, student biographical/directory data updates and corrections, and data corrections for Enrollment Reporting System (ERS) reporting. The incumbent responds to Document Resolution Inquiries (DDR), or other email staff/student inquiries, and assist in the retrieval of documents. The incumbent will also collect, track, and review admission appeal requests make initial decision determinations, prepare communication templates, and correspond with applicants.

Required Qualifications and Experience: The incumbent must have equivalent to two years of general office experience, which includes providing work direction or acting as a lead. The incumbent must also have data entry experience, and fundamental writing and presentation skills to effectively communicate standard information. The incumbent must possess the ability to understand office procedures; operate office equipment and computer applications; perform basic arithmetic calculations; respond to routine inquiries and explain standard policies and procedures to others; follow established procedures; maintain a high level of accuracy and maintain cooperative working relationships; and demonstrated interest and/or ability to work in a multicultural/multiethnic environment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who may apply for the position.

Desired Qualifications: Experience working within a student services-oriented environment. Must be able to work independently in a high pressure/high volume work environment with public contact. Be a quick learner, multi-task oriented, and consistently demonstrate a positive attitude, professionalism, student-centered philosophy.

Closing Date: Review of applications will begin on March 3, 2020 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. A COMPLETED ON-LINE CAL STATE LA EMPLOYMENT APPLICATION IS REQUIRED. RESUMES WILL NOT BE ACCEPTED IN LIEU OF A COMPLETED APPLICATION.

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


Closing Date/Time: Open until filled

Job Address

Los Angeles, California 90032 United States View Map