Student Success Analyst (Administrative Analyst/Specialist Exempt I), Temporary (105001)

  • Sonoma State Unversity
  • Rohnert Park, California
  • Mar 03, 2020
Full Time Administrative Analysis and Research Clerical and Administrative Support Education and Training

Job Description

Department Name
Student Success & Advising

Salary and Benefits
Starting salary placement depends on qualifications and experience and will not exceed $4,671 a month.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link or by request from SSU Human Resources.

Application Deadline
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Monday, March 16. Please refer to the Application Process section of this posting for additional details.

Conditions of Employment
This is a full time, temporary, exempt position. Reappointment to this position is dependent upon the individual's performance as well as administrative and budgetary considerations. The university reserves the right to terminate this appointment earlier than the scheduled expiration date.

Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

Reporting to the Senior Director of Student Success & Advising, the Student Success Analyst performs varied administrative, technical and analytical duties to support Student Success and Advising. The incumbent works independently and in collaboration with advisors, staff and management in Student Success & Advising to ensure that EAB's Student Success Collaborative. The incumbent serves as the Application Program Administrator for EAB's Student Success Collaborative. The incumbent performs a wide variety of administrative tasks of a responsible and difficult nature requiring independence, judgment, and the application of a comprehensive knowledge of a variety of policies and procedures. Incumbent must have the ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Contacts involve interaction with all levels inside and outside the university, and may include dealing with sensitive and confidential information.

The incumbent is responsible for applying independent judgement to plan, organize and perform a wide variety of administrative and technical duties in support of the successful completion of the projects and goals in Student Success & Advising. Major duties of the position include, but are not limited to, the following:

- Interpret and apply complex policies and procedures and facilitate day-to-day administrative processes.
- Serve as Application Program Administrator for EAB's Student Success Collaborative and part of Sonoma State University's EAB Program Leadership Team.
' Identify administrative needs and develops and recommends appropriate solutions or recommendations; serve as primary resource for faculty and staff in Student Success and Advising.
- Provide and demonstrate exceptional customer service for students, faculty, staff, family and community
- Compile, write and present summary analysis reports from PeopleSoft and other sources for various student groups.
- Develop and implement project activities as specified in the project plans, recommending appropriate procedures for successful completion.
- Analyze and address problems using reasoning and the interpretation and application of theories and principles to develop and recommend alternatives and best courses of action.
- Confer with management and staff to identify department needs.
- Assist department in carrying out programs and procedures to support campus community.
- Provide general technical support for EAB's Student Success Collaborative.
- Maintain various campaigns within EAB's Student Success Collaborative.
- Maintain user roles within EAB's Student Success Collaborative.
- Conduct testing and validation of the Student Success Collaborative system to ensure accuracy of the data.
- Collaborate with University Information Technology to evaluate and maintain data infrastructure and data transmissions between CRM and campus student data systems.
- Ensure department web pages, email and print communications for admitted students are sequential, coordinated and consistent in message and tone as well as meet university web and accessibility standards.
- Provide training on new skills and procedures and provide lead work direction and technical support to all end users.
- Analyze data and make accurate projections by using business mathematics and basic statistical techniques and applying basic methods and procedures for research and statistical analysis.
- Maintain accurate and confidential records.
- Serve as primary contact to CMS/IT departments.
- Create, edit, and maintain Student Success & Advising, as well as, the Advising Hub websites.
- Assist Student Success & Advising with office administrative duties such as opening the office in the morning, providing front desk coverage on backup basis, etc.

Performs other secondary duties as assigned.

Duties take place mostly in an office setting located at Sonoma State University. The normal work schedule is Monday through Friday aligned with regular campus hours. As an exempt employee you have some flexibility in your schedule however must be available during the regular campus hours Monday through Friday to meet the operational needs of the campus and department. Your specific start time is determined by your Appropriate Administrator. Evening and weekend hours may be required and will be specified only by the supervisor to meet operational needs. The incumbent must maintain regular and acceptable attendance at such levels as is determined by the Appropriate Administrator. The position may require occasional travel, by automobile and airplane, and the incumbent must be able to work some night and weekend hours with overnight stays.

This position requires, with or without reasonable accommodations, the physical ability to frequently sit, enter data, and use a computer keyboard for up to eight (8) hours a day.

This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, plus two years of related experience. Proficiency with Microsoft Office Suite (Gmail, Word, Excel) required. Working knowledge of Drupal and EAB's Student Success Collaborative preferred.

Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations; ability to take initiative and plan work and projects including handling multiple priorities with firm deadlines; thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty; working knowledge of operational and fiscal analysis and techniques; ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations; expertise in investigating and analyzing problems with a broad administrative impact and implications; ability to anticipate problems and address them proactively; demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form; ability to train others on new skills and procedures and provide lead work direction.

Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must be able to accept constructive feedback and work cooperatively in group situations.

Qualification Note
Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire.

Application Process

Please visit to apply to this position, materials submitted with your application will not be returned. For questions related to the application process, please reach out to Human Resources ( | 707.664.3100).

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The ADA Coordinator is available at 707.664.2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Other Information
Equal Employment Opportunity: The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State University
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 10,000 students and 530 full-time and part-time faculty. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at; Annual Campus Housing Fire Safety Report is available at

Closing Date/Time: Open until filled

Job Address

Rohnert Park, California 94928 United States View Map