Clinical Case Manager & Community Liaison (Student Services Professional IV) (2020-1604)

  • San Marcos
  • San Marcos, California
  • Aug 03, 2020
Full Time Education and Training Public Health

Job Description

Under the supervision of the Director of Counseling and Psychological Services, Student Health and Counseling Services (SHCS), the Case Manager and Community Liaison (CMCL) will provide services designed to minimize the impact of mental illness or emotional distress on the academic and personal pursuits of students through effective case management and the coordination of mental health and medical care between campus and community resources. The CMCL will collaborate with counseling faculty and other SHCS staff to monitor a clinical case management time load, support with counseling center triage procedures, and support continuity of care for students treated in SHCS. The CMCL will initiate and develop ongoing relationships with the campus community and the community at large to support mission of SHCS and assure continuity of care.

% of Time
1. Clinical Case Management 50%
2. Community Liaising 35%
3. Program and Resource Development 10%
4. Department/University Programs and Professional Development 5%


1. Clinical Case Management
a. Assist SHCS therapists and medical practitioners by facilitating their clients' connection to community resources, social services, insurance and medication prior authorization including referral and access as needed to private therapists and medical care
b. In collaboration with other SHCS staff and faculty, develop, maintain, and monitor a clinical case management case load to facilitate timely initial assessment, continuity of care, and follow up for students treated in SHCS
c. Follow up to ensure that clients/patients are appropriately assessed, successfully referred, compliant with treatment recommendations
d. Assist students with the discharge planning, follow-up appointments, and coordination of other services following hospitalization
e. Participate in campus events, including New Student Orientation and campus outreach
f. Support Health Educator, Mental Health Educator, Sexual Violence Title IX advocate, and Violence Prevention Educator and Advocate with campus outreach and primary prevention efforts
g. Provide back-up mentorship to MSW trainees as needed
h. Provide mental health triage as needed
i. Provide psychoeducational workshops as needed
2. Community Liaising
a. Initiate and develop on-going liaison relationships with campus departments including but not limited to Dean of Students, Disability Support Services, Housing, Athletics, and Academic Success Services
b. Initiate and develop on-going liaison relationships with community health providers, community mental health providers, community agencies, hospitals, and other resources
c. Conduct outreach to community agencies and providers to build and maintain professional relationships
d. Organize community provider events at SHCS to support referrals and relationship building
e. Develop and support new and ongoing health and mental health partnerships between community agencies with SHCS

3. Program and Resource Development
a. Develop and provide campus-wide educational programs and outreach to students, faculty, and staff
b. Assess and track student referral patterns
c. Develop and manage paper and electronic health and mental health health community resource database
d. Seek and implement methods to improve services to students more efficiently and effectively

4. Department/University Programs and Professional Development
a. Attendance of campus and SHCS staff meetings and division programming
b. Serve on university committees and participate in professional development as assigned and as appropriate may conduct special projects, including, but not limited to assessment activities, quality improvement, and assisting with accreditation preparation.
c. Serve on various other university committees as assigned.




1. List education and experience required

a. Equivalent to graduation from a four-year college or university in one of the behavioral sciences such as counseling, social work, clinical psychology or rehabilitation counseling.

a. Equivalent to four years of progressively responsible professional student service work which includes advising and counseling
b. A Master's degree in counseling, clinical psychology, social work or job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or job-related field may be substituted for two year of professional experience

b. Is a psychotherapist as defined in California Evidence Code • 1010
c. Master's Degree in Social Work, Counseling, Clinical Psychology, or related field
d. Licensed as a Clinical Social Worker in California with completion of annual continuing education as required for California licensure.
e. One year of experience working in higher education
f. Experience in linkage to medical, mental health, community services, and/or medical insurance including Medi-Cal
g. Experience with electronic health records and/or managing electronic databases

2. List knowledge, skills, and abilities required for this position.
a. Demonstrated clinical casework experience including developing and maintaining strong relationships with consumers and community or outside resources
b. Demonstrated experience completing complex referrals and effective and thorough follow up with community resources
c. Demonstrated ability to demonstrate an awareness and appreciation of the cultural diversity of the University community and establish and maintain cooperative and effective relations with University employees, students and the public.
d. Knowledge/experience working in a health, counseling, mental health, or human services agency, or other related professional setting
e. Demonstrated commitment to social justice
f. Excellent written and oral communication skills
g. Strong crisis intervention and consultation skills
h. Knowledge/experience analyzing complex situations accurately and adopt effective courses of action.
i. Demonstrated ability in working on complex problems from the investigation and analysis stage through the solution and implementation stage
j. Ability to work as a team member in collaboration with other SHCS professional in a stressful, fast-paced environment
k. Demonstrated ability to work effectively, collaboratively, and build strong alliances internally and externally with a broad range of individuals
l. Demonstrated ability to work with campus administrators, faculty, staff and students to address complex issues and situations
m. Demonstrated ability to ensure confidentiality of protected health/mental health information.
n. Demonstrated ability to maintain a high degree of confidentiality with highly sensitive issues
o. Demonstrated ability advising students individually and in groups
p. Demonstrated ability obtaining information through interviews
q. Working knowledge of various counseling techniques
r. Demonstrated ability to work in an independent manner and determine level of services and other resources for individuals or groups of students

3. List machines, tools, equipment, and motor vehicles used in the performance of the duties
a. PC Computer
b. Phone
c. Copy Machine

4. List unique working conditions
a. Occasional night and weekend work
b. Student Health and Counseling Services is a campus department that administers to the health, wellness and psychological needs of the students. Possible exposure to biohazardous materials.

5. Other Employment Requirements
a. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. General Reporter

b. This position is subject to a background check including, but not limited to, employment verification, education verification, reference checks and criminal record checks. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

c. This position is required to complete Sexual Harassment Prevention training "EDU Supervisor: Anti-Harassment, Discrimination, Retaliation"

d. Must participate in required campus and department trainings including, but not limited to, HIPAA: Protecting Patient Privacy, Information Security Awareness Training and Sexual Violence Awareness and Prevention "EDU: Eliminate Campus Sexual Misconduct".

Closing Date/Time: Open until filled

Job Address

San Marcos, California 92096 United States View Map