Operations Analyst (Administrative Analyst/Specialist, Non-Exempt) (10461)

  • San Francisco
  • San Francisco, California
  • Aug 03, 2020
Full Time Administrative Analysis and Research Clerical and Administrative Support

Job Description


Working Title
Operations Analyst

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Bursar's Office

Appointment Type*
This is a one year probationary position.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range*
$4,200 to $4,600 per month ($50,400 to $55,200 annually)

Salary is commensurate with experience.

Position Summary*
The Operations Analyst will perform administrative and analytical responsibilities supporting the University Bursar's office operations. The duties include analysis, reporting and evaluation of the projects supporting the Bursar office mission and goals. Working closely with the University Bursar, the incumbent of this position will assist with the implementation of the multiple programs and enhancements of systems in support of existing and future changes to policies and procedures. The incumbent will also act as back-up to the University Bursar for processes including semester preparation and student financials processes in Campus Solutions, providing assistance with developing and maintaining eMarkets (online commerce) in CASHNet Cashiering System and assisting with the Collections process (placement, recording payment, and reporting).

Additionally, the Operations Analyst will perform a wide range of accounting and analytical duties perform complex accounting and technical work requiring the application of both knowledge and judgment in using Accounting Standards, Federal and State regulations, and university policies and procedures. Working closely with the University Bursar, the incumbent will provide feedback and recommendations on policies and procedures to be reviewed, approved and implemented by the University Bursar. Under direction of the University Bursar, the incumbent will provide assistance with implementation of the University policies/procedures and the State University Administrative Manual to ensure compliance of student financial activities.

Additionally, incumbent will act as primary backup to the University Bursar, in providing functional support for the PeopleSoft Student Administrative System for the Bursar¿s Office/Student Financials including: querying reports, term preparation (item type copies/rolls, setup, and maintenance), preparing adjustment calendars that drive pro-rations and withdrawal charges.

Position Information
- Student Accounts Receivables management (collections)
- Cashiering Operations Web and Online Support which includes eMarket administration and transactional support as needed
- Supporting the University Bursar with projects to accomplish departmental mission and goals-

-Other duties as assigned

At All Times
- Demonstrate behaviors that are in line with the User Friendly Principles (P530C) and Principles of Conduct for a Multi-Cultural University (P30D)
- Demonstrate safe work practices for oneself, others and the office environment.

Minimum Qualifications*
Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

- Working knowledge of general practices, program, and/or administrative specialty. Basic knowledge of and ability to apply fundamental concepts. Working knowledge of budget policies and procedures.
- Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.
- Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
- Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
- Ability to organize and plan work and projects including handling multiple priorities.
- Ability to make independent decisions and exercise sound judgment.
- Ability to compile, write, and present reports related to program or administrative specialty.
- Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.

Preferred Qualifications
- In depth knowledge of PeopleSoft CS-Student Financials set up/configuration, and statistical and mathematical data presentation within a higher education environment.
- Thorough knowledge of ICSUAM, Title IV and V, and practices in the CSU environment
- Advanced financial and/or statistical research and analysis skills
- In-depth knowledge of SF State and CSU fee reporting
- Analyze and evaluate operational policies and procedures and recommend changes for further enhancement.
- Interpret and apply policies independently, and use judgements and discretion to act when precedents do not exist.
- Excellent written, verbal communication and customer service skills.
- Ability to make decisions and find alternative solutions to problems.
- Motivate and provide training to fellow employees.
- Ability to work on multiple projects and tasks.
- Ability to working independently without direct supervision on day to day operations, is required.
- Experience working in a collaborative/team environment.
- Ability to develop strong and productive working relationships with colleagues within campus
community and outside organizations.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

CSUEU Position
Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

How To Apply


Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Application Deadline
This position is open until filled.

Review of applications to begin January 16, 2020

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map