City and County of Denver Denver, Colorado, United States
Jul 31, 2020Full Time
About Our Job This posting will accept applications until August 9th. Please apply as soon as possible. NOTE: This is a time-limited position, with an end date of 12/31/2020. About Denver Human Services Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you! Assistance Divisions (FAAD and CORE) The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs. Community Outreach and Resource Engagement (CORE) Through our Community Outreach and Resource Engagement Division, Denver Human Services works with community partners to bring increased access to assistance, benefits, employment and other wellness services to the neighborhoods that need it most. CORE provides a holistic service delivery approach to community engagement through innovative outreach strategies that promote and foster partnership, collaboration, and program access within the Denver community. Our outreach efforts continue to provide healthy living resources, and a holistic approach to services. CORE Division is comprised of seven program areas: Behavioral Health, General Assistance and Outreach, Employment First, GIVE Denver, Refugee and Immigrant Services (New Americans), Denver Day Works, and Veteran Services. About the Complex Care Team This team will specialize in providing one-on-one services to customers, using a holistic, goal-oriented approach that is driven by the customer's identified needs and goals. This team is designed to assess customer need based on the social determinants of health, facilitate coordination between city agencies, DHS departments, social service systems, and community partners. The goal of the Complex Care Team is to serve customers that typically have a hard time accessing services where their needs are not currently met, are significant, and require more intensive services. This model will use a collaborative approach with Outreach Case Coordinators, Peer Navigators, and Behavioral Health Navigators. Denver Human Services is currently seeking a dedicated, well-versed, and experienced individual to serve as the Peer Navigator for the Complex Care Team. In this role, you will work collaboratively in a team environment to offer clients the opportunities to be empowered, develop self-sustaining natural supports and eliminate barriers to ensure success and self-sufficiency. The duties of the Peer Navigator will include (but will not be limited to): Performs outreach to build relationships with clients using a trauma informed peer support model Engages client with intentional and skillful self-disclosure of personal experiences of overcoming challenges to build rapport and trust, and to inspire hope, empowerment, and positive action. Offer emotional support and/or crisis support from shared experiences focusing on connection, empowerment and validation Provides linkage across systems to services to achieve client's self- determined goals. Uses personal experiences to provide linkage to services including natural supports that are community based and include non-treatment-based programs and relationships. Maintains appropriate boundaries with clients adhering to the International Association of Peer Supporters' National Practice Standards. Work collaboratively with the Complex Care team to create achievable stability plans with clients Attend scheduled appointments with clients when additional supports are required Follow up outreach to see that clients have completed goals outlined in a stability plan and are succeeding - and then problem-solve around potential barriers if not Complete home visits when clients experience barriers preventing them from attending appointments in the office setting Build relationships with service providers across systems. Offer clients active referrals in conjunction with systems navigation. Encourage and role model self-advocacy skills. Ensure the clients voice is heard and perspective is included in decision making. Provide systems advocacy as determined by the client. Engages client with goal setting methods to identify services, resources, develop timelines, and partners to succeed in self-determined goals. Assists client to identify personal and systems barriers and potential solutions to engage in services or treatments and/or community resources. Provides linkage across systems to services to achieve client's self- determined goals. Uses personal experiences to provide linkage to services including natural supports that are community based and include non-treatment-based programs and relationships. Actively participates in connecting client to services by supporting the clients to make phone calls, accompanying client to resolve transportation barriers, attending appointments with client, and coordinating services with client in multiple systems as directed by the client with the goal of client empowerment. This may involve client education and advocacy as well as systems navigation. Monitors and tracks client's participation and successes. Follows up on challenges that arise encouraging client to take personal responsibility for client identified tasks. Provides coordination of services across systems. Builds professional relationships and networks with community resources and service providers across systems for the populations served. Facilitates access to services with knowledge of eligibility and program requirements to ensure expedited and continued services and resources for client to succeed. Provides guidance and coaching to expand client's life skills as requested by client. Encourages the client's development of self-management strategies. Engages in on-going emotional support, coaching, collaborative problem solving with client in one-to-one or group interactions to resolve immediate or recurring challenges and barriers to receiving and/or participating in services or programs. Conducts interviews to identify client's history, strengths, abilities, knowledge and natural resources. Encourages client to identify resiliency and risk factors. About You Our ideal candidate will have: Peer Support Specialist Training The ability to relate and connect through shared life experiences with empathy and non-judgement Knowledge of SAMSHA's 10 Guiding Principles of Recovery, National Practice Standards for Peer Supporters, and Trauma Informed Peer Support. Knowledge of person-centered planning to activate client perspectives and opportunities for client to take personal responsibility, identify natural supports and service providers to achieve plan. Experience and knowledge of resources and services offered in the Denver and the metro area Passion for and experience navigating Denver non-profits, community-based resources, and partner agencies Excellent communication skills including knowledge of open-ended questions, active listening, feedback, empathy and validation. The ability to express information to individuals or groups effectively, consider the audience and nature of the information, make clear and convincing verbal presentations, listen to others, attend to nonverbal cues and respond appropriately. Superior problem-solving skills, including understanding the client's perspective, encouraging the client to identifying their challenges, empowering client to identify solutions, and offering guidance for positive actions Proficient reading and writing skills, including understanding and interpreting technical material, regulations, and instructions; writing clearly, concisely, and directed towards the intended audience Ability to manage and resolve conflicts, confrontations, and disagreements in a constructive and positive manner to minimize negative personal impact Strong interpersonal skills, including showing understanding, courteousness, tact, empathy and politeness to others and the ability to relate to people from varied backgrounds and situations Ability and desire to participate in continuing education for self. The willingness to travel to individual locations, other agencies, and community resources for arranging and providing home/community-based service for individual's, and families. As part of your application please include a cover letter that addresses the following: Knowledge, skills, and abilities to provide peer to peer parent support and advocacy Description of your volunteer or professional experience providing peer support and advocacy We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications: Education Requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: One (1) year of experience providing peer support as a volunteer or professional. Education and Experience Equivalency: No substitution of education for experience is permitted. License/Certification Requirement: Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment. About Everything Else Job Profile CA3163 Peer Navigator To view the full job profile including position specifications, physical demands, and probationary period, click here . Position Type Limited (Fixed Term) Position Salary Range $21.05 - $30.73 Starting Pay Based on education and experience Agency Denver Human Services The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. For information about right to work, click here for English or here for Spanish.