The Riverside County Fire Department currently has multiple openings for Dispatchers in Perris. Dispatchers receive emergency 9-1-1 and non-emergency requests for service from the public and other agencies. Incumbents will operate and control radio dispatching equipment, and dispatch to appropriate County, allied agencies, and other emergency units. Emergency call-taking and dispatching is fast-paced and can be high-stress. The ideal candidate will thrive under pressure, be an expert multi-tasker, and possess strong typing and data entry skills. The Emergency Command Center is a 365 day and 24/7 operation. Selected candidates will be expected to work weekends, holidays, and graveyard and/or swing shift hours. Additionally, unforeseen emergency incidents may necessitate the need for overtime.
EXAMPLES OF ESSENTIAL DUTIES
Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, telecommunications device for the deaf equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures. Receive emergency calls and obtain essential information to determine locale and assess urgency, provide instructions, and determine appropriate action to be taken. Determine jurisdiction, notify other agencies as required and transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel to various locations to respond to calls; ensure necessary coverage behind deployed assets. Transmit information and orders to, and receive messages from County, agency/allied agency, and other emergency units, type all radio transmissions received and sent. Make inquiries to local, State, and federal national computer systems to obtain information and data as needed. Read and interpret maps to locate emergency incidents, determine jurisdiction, and locate the closest available units; may respond to an emergency in the field with communications equipment and set-up and operate such equipment. Participate in call critiques, a variety of training courses, and/or certification sessions.
Experience: One year of experience involving a substantial amount of public contact, preferably in a public safety agency. Knowledge of: The functions, operations, rules, and regulations of the Fire Department; modern office practices and procedures including filing, record-keeping, and operating standard office equipment; proper English language usage and grammar. Ability to: Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Call Director, telecommunications device for the deaf equipment, multi-channel recorders, playback machines, alarm systems, CAD systems, and teleprocessing equipment; accomplish tasks in a controlled and competent manner while working in a stressful environment; follow oral and written directions quickly and accurately; establish and maintain effective working relationships with other employees, law enforcement and fire personnel, and the public; complete assigned clerical tasks with accuracy and speed. TESTING REQUIREMENTS All candidates will be required to take an online assessment as part of the application process for this position. Candidates who meet the position requirements will be emailed a link to take the online test utilizing their Job Gateway Account. It is important that the instructions provided in the email are followed exactly. Initial candidate review will take place on June 2, 2020. Testing links will be distributed subsequent to review. Candidates who meet the minimum score requirements will be emailed information regarding the proctored CritiCall examination. PROCTORED CRITICALL TESTING DATES HAVE NOT BEEN SCHEDULED. AVAILABLE TESTING TIMES WILL BE PROVIDED TO CANDIDATES VIA EMAIL. DUE TO THE HIGH VOLUME OF TESTERS, CANDIDATES MAY BE ASSIGNED A TEST DATE AND TIME. OTHER REQUIREMENTS Prior to employment, candidates must successfully complete all steps of the pre-employment process including a background investigation, psychological examination, and medical examination. Qualified applicants may be considered for future vacancies throughout the County.
The preliminary closing date for this posting is Monday, June 1, 2020, at 11:59 pm; however, postings may close or be extended at any time. Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted. Applications must be submitted through Job Gateway at http://www.rc-hr.com/Careers/JobGateway.aspx Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered. Upload a copy of any license(s), degrees, and/or related employment documents to your Job Gateway account. BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
VETERAN PREFERENCE REQUEST
If you are a veteran, a spouse of a 100% disabled veteran, or a surviving spouse of a veteran who died of service-connected causes, submit a copy of your (or your spouses) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouses letter of disability (if applicable) to the Human Resources Department at firstname.lastname@example.org. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. All documentation referenced above should be submitted to email@example.com before this job posting expires. Please remember that you will need to resubmit your Member-4 Form DD-214 (or NGB-22), and a copy of your letter of disability (if applicable) for some public safety positions even if you have submitted one in the past to the County of Riverside.
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ABOUT THE DEPARTMENT
The Riverside County Fire Department is one of the largest integrated, cooperative, regional fire protection organizations in California. It is staffed with a combination of County of Riverside and State of California Department of Forestry and Fire Protection (CAL FIRE) personnel. RCFD provides full service, municipal and wildland fire protection, pre-hospital emergency medical response by paramedics and EMTs, technical rescue services and response to hazardous materials discharges. RCFD serves a vast geographic area and diverse communities. The Department, a unique partnership between CAL FIRE and the County of Riverside, serves 22 partner agencies and has five core values: Leadership, Competence, Integrity, Safety, and Customer Service.
If you have questions regarding this position, please contact Brittney Mathis at 951-955-5358 or firstname.lastname@example.org. For specific questions regarding this position, contact the recruiter listed. Benefits and detailed job description information is available for all Riverside County classifications on the job descriptions page at http://rc-hr.com/Careers/JobDescriptions.aspx. Information regarding employment requirements, including pre-employment drug/alcohol test, background check, physical exam, initial probationary period is available at www.rc-hr.com. Procedures for reasonable accommodation, as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA), may be found at http://dao.rc-hr.com. " Applications must be submitted through the Riverside County Job Gateway System. " Current County Employees must use their Employee Self-Service Account to apply. " All other applicants must apply using https://jobs.co.riverside.ca.us The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.