Temporary - Front Desk Attendant (2 positions/Part-Time)

  • City of Austin, TX
  • Austin, Texas
  • Jul 01, 2020
Part Time Customer Service

Job Description

Minimum Qualifications
Minimum Qualifications
  • 18 yrs of age, High School Diploma/ GED .

Notes to Applicants
UPDATE : Thank you for applying with the City of Austin. We hope you and your family are safe during this turbulent time in our nation. We understand you have heard reports regarding public and private organizational measures to reduce the risk of exposures to the COVID -19 virus.This has clearly had an impact on most business operations and our aquatic facilities are cautiously reopening based on safety guidelines determined by the City of Austin/Austin Public Health Department. This posting for this temporary aquatic position will remain active as we prepare for a modified summer aquatics season and we encourage you to apply. In the meantime, we will continue to evaluate the situation and keep applicants updated as aquatics facilities are allowed to resume operations.

The City of Austin Parks and Recreation Department ( PARD ) provides protects and preserves a park system that promotes quality recreational, cultural and outdoor experiences for the Austin community.

The Front Desk Attendant is a temporary position scheduled to work up to 20 hours per week - not to exceed 1040 total hours. Duties include, but not limited to:
  • Provide administrative support and monitor the aquatics facility during scheduled hours
  • Perform opening and closing procedures of facility.
  • Provide customer information (in person, via phone and email).
  • Cash handling and record keeping.
  • Front line security of the facility.

Application Instructions:
  • Detailed, complete Employment Record is required to help better evaluate the applicant's qualifications - minimum and preferred as noted on the job posting.
  • Detailed, complete Employment Record (employment dates must include month and year) will be used to determine salary if the applicant is the top candidate that is selected for this position.
  • Applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more.
  • Verification of employment history dates on resume should match online Employment Application - Statements such as "See Resume" will not be accepted.
  • Employment Record dates must include month and year.
  • Resume will not be accepted in lieu of a complete online application.

90 Day Provision for Additional Vacancy:
  • This posting may be used to fill other vacancies in other divisions/work locations within the City of Austin Parks and Recreation Department. Decisions on assigned selection will be made at the time of hire based on the business needs of the department.

Physical Requirements :
  • Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to ten (10) pounds.
  • Must be physically and mentally able to communicate, respond and work with participant's needs and safety issues.
  • Possess the ability to work outdoors in any and all types of weather and/or inclement conditions.

Military/Veteran Preference for Interview Process:
  • An applicant claiming Military/Veteran status must provide a copy of his or her DD-214(s), or valid comparable document, at the time of interview.

Posting Guidelines:
  • PARD reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Work/Location Schedule Notes:
  • May be required to work during special events, evenings, weekends & holidays.
  • Work schedule and location is subject to change based on department needs and programs.
  • Various work locations.

Driver's License and Certifications:
  • If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program Driver Safety Program you may drive when necessary to multiple locations as part of your regular job duties.
    Otherwise, you are responsible for getting to and from these locations. Click here to learn more.

Multiple Work Sites:
  • This position will require traveling to multiple sites throughout the work day.

  • This is a multi-position posting and multiple candidates will be hired from this recruitment. If you are not contacted 10 business days after the recruitment closes, you are not moving forward in the recruitment process and we encourage you to review our other City of Austin recruitments.

All PARD work site locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any PARD work site - including construction sites, parking lots, garages or in any personal vehicles located on the premises.

Pay Range
$15.00 per hour.

Days and Hours:
  • Variable - up to 20 hrs per week
  • Hours and days vary based on the facility needs.
  • May be required to work during special events outside the normal hours.
  • Evenings, Weekends, & Holidays may be required.

Work/Location Schedule Notes:
  • Work schedule and location is subject to change based on department needs and programs.

Job Close Date
Type of Posting External
Department Parks & Recreation
Regular/Temporary Temporary
Grant Funded or Pooled Position Not Applicable
Category Administrative Support
Location Various Austin Parks & Recreation Aquatics Facilities
Preferred Qualifications
Preferred Qualifications
  • Experience with cash handling, record keeping and file maintenance.
  • Experience working in a fast paced environment with changing demands.
  • Excellent writing/composition skills, organizational skills, problem solving skills, and the ability to multitask, are preferred.
  • Experience communicating clearly and concisely in person, by phone, email, etc., while exercising tact, patience and discretion in a professional demeanor.
  • Experience working with diverse populations and communities, including interacting with individuals of diverse social, cultural, economic and educational backgrounds.
  • Bilingual in English and Spanish (read, writing, speaking).
  • Proficiency in Microsoft Office to include Word, Excel and Outlook.
  • Ability to travel to more than one location.

Duties, Functions and Responsibilities
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
  • Greet visitors and provide information about all aquatic facilities and the Parks and Recreation Department.
  • Answer and direct phone calls to specific persons.
  • Take and relay messages.
  • Cash handling and processing payments.
  • Assist with facility reservations.
  • Assist with program marketing.
  • Coordinate mail flow in and out of office.
  • Send emails and faxes .
  • Maintain and manage Outlook email inbox.
  • Open center and/or close center.
  • Ensure reception area is clean.
  • Cleaning duties as assigned.

Knowledge, Skills and Abilities
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Ability to handle a high-volume of customers.
  • Skill in providing customer service.
  • Ability to work irregular hours.
  • Ability to communicate effectively both orally and in writing.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the division, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires a High School diploma or GED and applicants must be 18 years of age or older? Do you meet these minimum qualifications?
  • Yes
  • No
* Have you previously worked for the City of Austin, Parks and Recreation Department? If yes, please indicate dates, work unit/section and position held at the Parks and Recreation Department.
(Open Ended Question)
* This position is temporary part-time position, that will be scheduled to work up to 20 hours per week. Hours and days vary based on the facility needs. The person selected will be required to work during special events outside the normal hours for programming needs; and also may be required to work evenings, weekends, & holidays. Can you work on the days and hours as noted?
  • Yes
  • No
* If selected as top candidate, do you agree to a Criminal Background Investigation?
  • Yes
  • No
* This is a multi-position job posting and you will only be notified if you are selected to move forward in the process. Once the department is no longer hiring for this position, you will receive a notification informing you of such.
  • I acknowledge this statement
* This position requires traveling to multiple sites as part of the regular job duties. Will you be able to meet this requirement?
  • Yes
  • No

Optional & Required Documents
Required Documents Resume Optional Documents Cover Letter

Job Address

Austin, Texas United States View Map