About Our Job
The Denver 9-1-1 National Crime Information Center Division seeking qualified candidates for the position of NCIC Agent.
The National Crime Information Center (NCIC) is a critical support unit providing 24-hour a day access for officers, investigators and the public. The NCIC Unit is an essential personnel unit that provides services to occurrences that affects the general public which requires immediate action that impacts public safety. The Denver 9-1-1 NCIC Unit performs a wide variety of support and technical duties including assisting law enforcement personnel apprehend and identify individuals wanted for criminal activities and processes, screens, and enters various law enforcement reports and information into federal, state, and local computer systems the accurate identification of subjects is paramount to ensure that the correct person is being brought to justice and arrest records are accurate. This position is responsible for ensuring the accuracy of work completed by their staff and appropriate actions are taken as outlined in unit policy to remedy any errors in a timely manner.
The Denver 9-1-1 NCIC Unit is a 24-hour, seven day a week operation, therefore, applicants must be willing to work the following:
· shift work (day, swing or graveyard)
· work weekends
· work holidays and
· work overtime on short notice
Job Responsibilities include:
- Operating a personal computer, or terminal to collect and enter data on individuals being detained or investigated and establish if the said individual has a warrant(s) for his/her arrest.
- Entering and modifying warrants, missing persons, vehicles.
- Clear parties ready for release, work release, and electronic monitoring.
- Scanning police documents into files, serving law enforcement entities scanning documents, handling mail, entering high priority items such as warrant information, missing persons, and sex offender registrations.
- Entering sex offender registration information into multiple law enforcement systems.
- Respond to customer requests for reports electronically and through mail.
- Utilizes the NCIC (National Crime Information Center) and CCIC (Colorado Crime Information Center) computer database systems to search and cross reference criminal records for the purpose of identification; while maintaining security and confidentiality of records, equipment and computer access.
- Operates various systems and software to complete a variety of criminal justice tasks that require attention to detail, a high-degree of reading comprehension, problem solving and logic.
- Handles documents and information that may contain graphic reports and images that some find disturbing.
- Carefully reviewing of information that may be confusing, complex and contain intricate details, that if missed or interpreted incorrectly could have serious ramifications to the safety and liberty of others.
- Responsible for repetitive tasks that may include data entry, filing, sorting and scanning.
- Heavy amounts of data entry, review of minute details within documents
- Utilize the criminal justice computer system(s) to assist law enforcement personnel in the apprehension and identification of subjects wanted for criminal matters.
The ideal candidate will have:
- A team-oriented disposition centered on respect, work ethic and collaboration.
- The ability to switch back and forth from different tasks quickly and often, while maintaining accuracy, patience and professionalism.
- The capability to detect small differences in numbers, letters and information contained in documents or reports.
- Communication skills to convey exact and precise information, resolve problems, and deescalate verbal conflict or frustration under pressure.
- A skill set that allows for continuous learning, adaptation to a changing environment, and the ability to handle stressful conflicting priorities in a professional manner.
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years of clerical experience that includes one year of experience in a court or criminal justice setting.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
License/Certifications: Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass an online test every two years to maintain certification.About Everything Else
CN2566 National Crime Information Center Agent (NCIC)
To view the full job profile including position specifications, physical demands, and probationary period, click here
Position Salary Range
$19.32 - $28.21
Alphanumeric Data Entry and Reviewing Forms
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
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