Transfer APASS (Asian Pacific American Student Success) Counselor - SSP III (Temporary) (5805)

  • East Bay
  • Hayward, California
  • Oct 01, 2020
Full Time Education and Training Human and Social Services Other

Job Description


Salary Range: $4,691.00/month to $6,683.00/month. PLEASE NOTE: The starting salary will be between $4,691.00/month to $5,687.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit


Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.


Transfer Asian Pacific American Student Success - referred to as T-APASS program - was designed to make retention and career success more accessible for students who are Asian American and Pacific Islanders (AAPI) transferred to CSUEB from Community Colleges. The intent of the project is to increase recruitment, retention and career success of students of the campus AAPI communities. T-APASS is a partnership between various segments of the university, including Academic Affairs; Student Affairs; two colleges - CLASS & Science; and numerous community organizations.


Under the general direction of the Director of Equity Initiatives, the T-APASS Counselor (SSP III) performs complex student services work characterized by student advising and guidance in individual and group settings with an emphasis on the AAPI transfer undergraduate student community. The T-APASS Counselor has full professional responsibility for assisting students to resolve any problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus services and other resources. The T-APASS Counselor manages a caseload of transfer students and assists in the transition and retention through counseling and advisement, referrals, and other forms of interventions towards graduation.

The T-APASS Counselor will collaborate broadly with appropriate on and off campus constituents to improve outcomes related to the success, development, inclusion, retention and student experience of AAPI communities on campus. The position will ensure opportunities for leadership and career development skills and opportunities that promote student success. The T-APASS Counselor will exercise a high degree of judgement, persuasiveness, creativity, professional skills and knowledge in academic advising, program development, partnership development and understanding of higher education best practices to improve retention and graduation rates, particularly among the undergraduate AAPI Transfer student community.

This is a temporary, full-time grant-funded position through November 19, 2021.


Counseling and Advising:
* Advise students in the TAPASS program in group and individual sessions regarding CSUEB academic policies, procedures, transcripts and records.
* Assist students in the development of an educational plan including choosing a program of study and/or clarifying educational goals and monitor each participant's on-going progress and performance.
* Provide guidance in course selection in keeping with the student's interests, values and abilities.
* Assist in identifying potential at-risk students across all colleges for proactive student advising and intervention; Assist in identifying successful students in T-APASS for appropriate support and recognition.
* Determine graduation eligibility, assess academic documents, assist students in appropriate appeal processes, and advise on requirements.
* Develop, facilitate, and deliver instruction on topics such as time management, study skills, goal setting, learning styles, career and life planning, and communication skills.
* Work collaboratively with Transfer APASS program faculty and staff to address student and program needs and to develop strategies that support the retention of students.
* Provide support for students experiencing family, personal, or economic crises, which may impact school performance. Help students access needed counseling services, support networks.
* Refer students to appropriate on or off-campus services and resources when necessary.
* Assist students in appropriate appeal processes, provide customer service functions, and advise applicants on requirements via one-on-one meetings, phone and e-mail communications, and university outreach activities.

Data Collection and Assessment:
* Maintain student advising records, keep and produce reports of students advising sessions as needed, and track outcomes of student advising and student success as directed.
* Collaborate with Division units and staff to assess student performance, need, and satisfaction.
* Produce regular counselor reports.

Student Recruitment Outreach:
* In addition to these tasks, the position will also actively participate and represent Transfer APASS in on campus and off-campus events that promote the recruitment of new students and support the transition to the University such as orientation sessions, information fairs.
* Assist in outreach activities at local community colleges to recruit students for Transfer APASS.

Represent Transfer APASS:
* Serve as liaison to student organizations associated with SSOS and Transfer APASS as needed.
* Actively participate and represent SSOS/ Transfer APASS at University and College events during regular office hours and occasionally after hours or on weekends.

* Attend Transfer APASS meetings. Perform other duties in the office as needed.
* Attend workshops and training sessions, and participate in conference calls as necessary.
* Train/mentor peer advisors (student assistants) as needed.


* Knowledge of Asian Pacific Islander cultural values and educational barriers.
* General knowledge of the principles, practices, and trends of the Student Affairs field.
* Thorough knowledge of the principles of individual and group behavior.
* Ability to analyze complex situations accurately and adopt effective courses of action.
* Ability to advise students individually and in small groups on complex student-related matters.
* Ability to interpret and use computerized screens on admission, registration, advising, and financial aid to advise students.
* Knowledge of the calculation of grade point deficiencies, grade point average, and the impact of academic renewal on a student's GPA.
* Ability to interact and work effectively with a diverse student population and staff.
* Proficiency in using a computer programmed with Microsoft Office and other office software.
* Knowledge of financial aid policies, procedures, and deadlines.
* Must be able to lift up to 30 pounds.
* Ability to work evenings or weekends, as needed.


Equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.

A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing,
and conflict resolution where such are job-related.


In addition to the standard Cal State East Bay application, please submit a:

1. Cover letter
2. Resume
3. List of three (3) or more professional references

Resumes alone will not be accepted in lieu of a completed online application.

To apply on-line, please go to If you are a first time user, you must register, create a user ID and password, fill in your basic information, save and click on the position you are interested in, click on the "Apply Now" button to begin the online application.

This position will remain open until filled and may close without further notice.

Applicants will receive a confirmation of receipt via automatic email reply regarding their application materials. In addition, all applicants who were not selected will receive email notification at the conclusion of the recruitment process. Please be patient as this process may take several weeks.


Satisfactory completion of a background check that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate.


All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at:


The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.


Cal State East Bay is not a sponsoring agency for Staff or Management positions.


As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map