Graduation Evaluator (Student Services Professional II) (10581)

  • San Francisco
  • San Francisco, California
  • Oct 01, 2020
Full Time Clerical and Administrative Support Education and Training

Job Description

Working Title
Graduation Evaluator

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Registrar's Office

Appointment Type*
This is a one year probationary position.

Time Base*
Full-Time (1.0)

Work Schedule*
Monday to Friday; 8 a.m. to 5 p.m.

Anticipated Hiring Range*
$4,304 per month ($51,648 annually)

Salary is commensurate with experience.

Position Summary*
Reporting to and receiving direction from the Assistant Registrar, this position is responsible for advising, counseling, and performing complex tasks related to updating degree progress reports, processing applications, and awarding degrees to undergraduate students at SF State University. This position provides academic assessment and analysis for undergraduate students attempting to complete Title 5, California State University (CSU) and SF State graduation requirements. Responsibilities include, but are not limited to the following:
- Incumbent will advise degree applicants regarding university policies, procedures, and degree requirements.
- Evaluate and verify degree requirements based on established university policies and procedures.
- Confer degrees when all requirements are verified.
- Work with academic departments and the advising center to ensure that requirements enforced in the degree progress report accurately reflect general education and major requirements at SF State.
- Verify and maintain degree progress reports in Campus Solutions (CS) based on graduation requirements published in the SF State bulletin.
- Advise students, staff, and faculty with understanding their degree progress reports, which includes adding course substitutions and exceptions on the student record.
- Analyze academic documents and policy to assist students in appropriate appeal processes, and provide information on requirements in person, by phone and by email.
- Notify students of graduation evaluation results and explain appropriate options to satisfy outstanding requirements, explaining relevant policies, regulations, and procedures.
- Refer students to other academic departments when appropriate.
- Collaborate with colleges, departments, and other academic units to resolve issues related to completion of General Education, major and/or minor requirements for students who have applied for graduation.

Position Information
Evaluate Student Records and Degree Requirements:
- Coordinate and conduct the review and evaluation of an assigned portion of undergraduate applications for graduation. Determine eligibility for graduation using electronically submitted and/or paper application data, transcripts, degree progress reports, and petitions. Advise and solve problems with individual applications for graduation by obtaining additional information from applicants, advisors, faculty and staff. Interpret and apply policies to unusual cases and determine when to refer unusual cases to the management team. Review National
Collegiate Athletic Association (NCAA) eligibility for continuing student athletes.

Maintain and Update Degree Progress Report:
- Monitor and update degree progress reports by major using SF State bulletin copy, academic department materials, and data provided by the office of Academic Planning and Assessment. Create, test, and manage the documentation for majors. Update and maintain other parts of the degree progress report including individual student exceptions granted by departments and the advising center.

Advise Students and Support Commencement Process:
- Help students, staff and faculty resolve problems related to records maintained by the Registrar's Office to answer specific questions directly related to degree progress reports and graduation evaluations. Counsel denied applicants regarding options and alternatives. Provide general undergraduate degree application and commencement information via phone, email and at One Stop area. Advise undergraduate degree applicants regarding application processing and eligibility requirements. Work with SF State's Commencement Committee to
ensure that all students are included in commencement communications. Work with the SF State Bookstore to troubleshoot regalia rental and commencement ticket problems.

Other duties as assigned

Minimum Qualifications*
Knowledge and Abilities:
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Equivalent to graduation from a four'syear college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.

Preferred Qualifications
- Bachelor's Degree.
- Experience awarding degrees to undergraduate students graduating from instructions within the CSU system.
- Experience updating degree progress reports and updating student academic records using CS/PeopleSoft and/or other student information systems.
- Experience in analyzing, reviewing, and interpreting academic policies and procedures as well as student documents and degree progress reports.
- Experience in a higher education enrollment management environment, preferably in records, graduation evaluations, advising, admissions and/or degree audit.
- Experience in customer service with a proven ability to communicate with students using current technology.
- Experience with or ability to obtain quick working knowledge of CS/PeopleSoft, Microsoft Office Suites, OnBase and other student service based technology systems.

Sustained computer use. May be required to travel to off campus locations for special activities or conferences. May be required to work evenings and or weekend events. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Employee must refrain from wearing scented products to ensure access for people with chemical sensitivities.

Pre-Employment Requirements
This position requires the successful completion of a background check.

Eligibility to Work*
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply

Submit an online application and upload in one file attachment your resume, cover letter, describing your specific qualifications for each position AND three (3) professional references who can comment upon your education and/or job related experience.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Application Deadline
This position is open until filled.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.
Closing Date/Time: Open until filled

Job Address

San Francisco, California 94132 United States View Map