Veteran Service Officer

  • Orange County, CA
  • Orange County, California
  • Nov 01, 2020
Full Time Veteran Services
  • Salary: $59,321.60 - $117,894.40 Annually USD

Job Description

(Administrative Manager I)

This position is scheduled to receive salary range increases on the following dates:
Effective July 2, 2021 - 2.5% increase
Effective July 1, 2022 - 3.0% increase

Mandatory Employee Retirement Contributions will decrease on the following dates:
Effective July 2, 2021 - 1.2% decrease
Effective July 1, 2022 - 0.5% decrease

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment is open to the public for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the County's needs are met. Applicants are encouraged to apply immediately as this recruitment may close at any time without further notice.

This recruitment is being held to establish an Open Eligible List to fill current and futureAdministrative Manager I positions within OC Community Resouces until the next recruitment.

TheCounty of Orangeis a regional service provider and planning agency whose core businesses include public safety, public health, environmental protection, regional planning, public assistance, social services and aviation.

OC Community Resourcesis a multi-faceted department comprised of OC Animal Care, OC Community Services, OC Housing & Community Development, OC Parks, and OC Public Libraries.

The O.C. County Veterans Service Office actively pursues the rights of veterans and dependents of the United States Armed Forces to receive Department of Veterans Affairs benefits. We work collaboratively with nationally chartered veterans organizations, the Department of Veterans Affairs and others to assure that veterans and their dependents receive the entitlements they have earned for their military service.
Click here for more information on the Veterans Service Office.

The County of Orange is seeking a dynamic leader to fill the position of Veterans Service Officer. The incumbent will plan, direct and organize the activities of the County's Veterans Service Office (VSO), providing advocacy and assistance to veterans and their dependents. The Veterans Service Officer will play a vital role as liaison to local military installations, veterans' service organizations and community organizations. The Veterans Services Office is a division of the OC Community Resources Agency. The postilion reports to the OC Community Services Deputy Director of Aging and Veterans Services.

This position will be appointed by the Orange County Board of Supervisors pursuant to:
  • Military and Veterans' Code 970 to administer the aid provided for in Military and Veterans Code Division 4, Chapter 5. The position conducts analysis of issues and date to support and provide input into the VSO programs and makes policy decisions. The incumbent will develop, establish, and implement procedures, and manage a team of approximately fifteen individuals ensuring achievement of program objectives.
  • Military and Veterans Code 942, which mandates the Board of Supervisor of each county to designate an honorably discharged veteran of the United States military or a member of a veterans' remains organization, as defined in MVC Section 951, who shall cause to be decently interred the body of any veteran or spouse or eligible dependent of a veteran as defined by the United States Department of Veterans Affairs for compensation purposes who dies in the county.

Duties of the Veterans Service/Veterans Remains Officer will include, but not limited to:
  • Plans, directs, organizes and coordinates the activities of the Veterans Service Office.
  • Provides leadership and support to a dynamic team of Supervising Veterans Claims Representative, Veterans Claims Representative, clerical support and work study employees.
  • Formulates and implements policies on County veterans' services.
  • Prepares an annual budget and monitors expenditures within the approved budget.
  • Directs staff in establishing and maintaining contact with veterans and their dependents.
  • Analyzes and determines the impact of new/revised federal and state legislation or regulations regarding veteran assistance programs.
  • Administers contract agreements with the California Department of Veterans Affairs.
  • Identifies operational problems and develops solutions.
  • Prepares and gives presentations on veterans' programs and issues.
  • Acts as a liasison with veteran organizations and federal, state, and local agencies to promote and protect veterans interests.
  • Participates on councils, committees, or task forces that develop special programs for veterans and dependents.
  • Advocates for services for military and family
  • Upon determination of positive identification of status, the County Veteran Remains Officer works with the designated mortuary, who then prepares the remains for the veteran, eligible surviving spouse or the dependent of a veteran.
  • County Veterans Remains Office works in conjunction with the Riverside National Cemetery to prepare for final interment. Upon completion of the perpetration of the remains, the County Veterans Remains Office, Riverside National Cemetery and the designated mortuary facilitate the transport and final interment of the veteran, eligible surviving spouse or dependent of a veteran.
  • The County Veterans Remains Office maintains detailed records which includes the burial location and per MVC 948, also provides this information to the Orange County Clerk of the Board.

The ideal candidate will be a natural leader with knowledge and experience planning and developing programs, implementing policies and procedures related to Veterans' rights and benefits provided by federal and state laws. They will also possess a Bachelor's degree in Business Administration, Public Administration or a closely related field from an accredited college or university and five (5) years of experience that demonstrates the ability to perform the essential functions of the job classification which must included two (2) years of management or supervision experience.

County of Orange managers must possess the education and experience that demonstrate the following core competencies, consistent with the position's level in the administrative management series and assignment, in addition to the minimum qualifications.

Technical Expertise
Knowledge of complex principles, methods, standards, and techniques associated with the technical duties related to the VSO. Knowledge of various computer software applications used to organize and disseminate information related to VSO's budgets, and other management communications; including managing the Memorandum of Understanding between the VSO and CalVet knowledge of modern principles and methods of public and business administration including organization, fiscal management, budgetary preparation and control, and personnel management.

Leadership Supervision
Influences, motivates, guides, and directs others toward meeting business objectives, while encouraging openness, creativity, and innovation; coaches, mentors, challenges, and works collaboratively with direct reports to align personal development and goal achievement with business objectives and organizational vision.

Click here for complete classification description for Administrative Manager I

Within 12 months of the date of appointment, the incumbent must attend a training course from the California Department of Veteran Affairs, successfully pass the examination, achieve and maintain accreditation from the California Department of Veterans Affairs (CalVet), and pass a Federal Background Investigation . The incumbent must also obtain and maintain Veteran Benefits Management System (VBMS) and other Veterans Affairs (VA) database access for the duration of employment. Incumbent must have served on active duty in the U.S. Armed Forces and must have been discharged or released under honorable conditions.

Human Resources Services screens all applications to identify inf the applicant qualifies for the position based on the skills required to meet the needs of the Department. After the initial screening, qualified applicants will be referred to the next step of the recruitment process.

Recorded Structured Oral Interview | rSOI (Weighed 100%): Applicants will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions. Only the most competitive applicants will be placed on the eligible list.

Based on the Department's needs, the recruitment procedures listed above may be modified. Applicants will be notified of any changes in the recruitment procedures. Completion of a background investigation to the satisfactory of the County may be required for some assignments.

Eligible List: Once the assessment has been completed; HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for current and future vacancies.

Background Investigation: Once accredited with the California Department of Veterans Affairs the incumbent will be required to pass a Federal Background investigation to be granted a Veteran Affairs sponsored Personal Identity Verification (PIV) Card and Veteran Benefits Management System (VBMS) access. This Federal Background is conducted every three (3) to five (5) years. The Federal Background is comprehensive and requires the incumbent submit all requested information to the Office of Personnel Management for a determination of suitability, which is dependent from any background the County of Orange conducts before employment.

Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our applicaiton and use only one email account.
Note: User accounts are established for one person only and should not be shared with another person. Multiple applicaitons with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "" and "" If your email address should change, please update your profile at

Click here for additional Frequiently Asked Questions.

For specific information pretaining to this recruitment, contact Melanie Ramos at 714.227.5856 or at

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map