Retention Specialist (Student Services Professional II) (497655)

  • Fullerton
  • Fullerton, California
  • Nov 01, 2020
Full Time Customer Service Education and Training

Job Description

Job no: 497655
Work type: Staff
Location: Fullerton
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time

Job Title
Retention Specialist

Student Services Professional II


Academic Advisement Center

Academic Programs

Salary Range
$4,304 - $6,120 per month (Salary commensurate with experience and qualifications; posted salary does not guarantee candidate will be offered above the minimum of the range.)

Appointment Type

Time Base

Work Schedule
Monday - Friday, 8:00 AM - 5:00 PM

About CSUF
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 39,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

Job Summary
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position:
The Office of Academic Programs has responsibility for the planning, direction, and coordination of academic curriculum, programs, and policies for undergraduate and graduate education, general education, university advisement, assessment of learning outcomes, institutional and program accreditation, program performance reviews, and various other university and system-wide programmatic initiatives. We are seeking exceptional individuals to join our team as the Retention Specialist (Student Services Professional II) for the College of Engineering and Computer Science. The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

Under the direction of the Assistant Vice President for Student Success, Director of Academic Advisement, and the appropriate College Dean or designee, the Retention Specialist works in support of a strategic retention program to facilitate degree progression and completion. Works as a member of the Student Success Team to provide a web of support services that complement the student experience at the university from new student orientation to commencement, employment, and advanced study while focusing on Student Advising Learning Objectives. Conducts ongoing review of retention data within each specific cohort to identify common trends and errors resulting in failure to progress and provides solution-centered recommendations to decrease the rate of occurrence. Assists their Student Success Team in developing, implementing, and assessing programs designed to increase retention and facilitate progress toward degree and graduation based on students' needs and college/institutional demand. Maintains a database of students supported, challenges experienced, and overall outcomes and presents progress reports as requested to the support meetings in the Academic Advising Center, the Associate Vice President for Academic Programs or designee, and the College Dean or designee. Other duties as assigned.

Essential Qualifications
Bachelor's degree or the equivalent from an accredited four-year college or university in one of the behavioral sciences, public administration, business administration or a job-related field and two years of professional experience in one of the student services program areas or a related field. A master's degree in a job-related field may be substituted for one year of the professional experience. Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis.

General knowledge of the methods and problems of organizational management, research, and interview techniques. Ability to interpret and apply program rules and regulations, obtain factual and interpretative information through interviews, and advise students individually and in groups on complex student-related matters. Ability to reason logically and use initiative in planning work assignments and in implementing long-range program improvements. Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to establish and maintain cooperative working relationships with a variety of individuals. Excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and of the overall organization.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications
Master's degree from an accredited four-year college or university. Experience advising students in a higher education setting. Experience with data collection, maintenance, retrieval, and analysis. Experience with Microsoft Office suite including Word, Excel, PowerPoint, and Outlook. Experience working with a diverse student, faculty, staff, and community population.

Special Working Conditions
Occasional early morning, evening and weekend hours.

Additional Information
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the University's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference

On-Campus CSUEU Employees

Advertised: Oct 01, 2020 (7:00 AM) Pacific Daylight Time
Applications close: Oct 15, 2020 (9:00 PM) Pacific Daylight Time
Closing Date/Time: October 15, 2020

Job Address

Fullerton, California 92831 United States View Map