CITY OF FRESNO, CA
Fresno, California, United States
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
City of Santa Clara, CA
Santa Clara, California, United States
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .
Description The Department: Finance The Finance Department administers the financial affairs of the City of Santa Clara, including City-owned public utilities. The department is comprised of five divisions, Administrative Services, Budget and Treasury, Accounting, Municipal Services, and Purchasing. Together these divisions carry out the mission of the Finance Department to ensure that the financial/fiscal activities of the City are performed, recorded, and presented in compliance with professional and ethical standards. Silicon Valley Power Since 1896, Silicon Valley Power (SVP) has provided electricity for residents and businesses in Santa Clara. The Electric Department has a budgeted staff of 198 employees who provide such diverse services as operating, maintaining and dispatching electric service, engineering, system planning, administrative and financial management, marketing, customer services, power trading, outdoor Wi-Fi services and dark fiber leasing services, all of which work together to make SVP successful for the City and its residents. Water and Sewer Utilities The Water and Sewer Utilities Department is a utility enterprise that provides planning, design, construction, maintenance, and operation of the City's water distribution system, sewer collection system, and recycled water system. For more information about Water and Sewer Utilities please visit the department website . The Positions: Finance : Municipal Services Division-Student Intern II/III The Municipal Services Intern will have the opportunity to gain experience working with Utility Billing and Business Tax Systems and Procedures. The Municipal Services Intern will work directly under the supervision of a Senior Customer Service Representative and/or Customer Service Supervisor. Key responsibilities may include: Assist with utility monthly billing audit preparation Update and maintain billing data and enter service orders into the utility billing system Assist with intake of Business Tax Affidavits and renewal licenses Assist in processing various revenue streams for account receivables May assist customers through various communication channels including email and phone inquiries Prepares a variety of correspondence and reports related to business tax, billing issues, and adjustments Provide administrative support for both Utility and Business Tax programs using the city’s electronic document filing system. The intern may also assist with various special projects for both Utility and Business Tax programs Silicon Valley Power Engineering Assistant - Student Intern II/III The City of Santa Clara Electric Utility Department is currently seeking candidates for Engineering Assistant Interns. These positions are an opportunity for students who pursuing a degree in engineering and are interested in working in the Electric Utility Industry. These positions will provide students with diverse job experience through working on a variety of tasks and projects. Common tasks will include assisting with the research and creation of standards and specifications, creating cost estimates and supporting senior staff as needs arise. The hours are part-time (within the hours of 8:00 AM and 5:00 PM, Monday through Friday). The ideal candidate would be able to work 10-20 hours per week. As a position with the goal of learning from senior staff this position will be on-site. This intern position will directly support engineering activities in the Electric Department. The intern will work with various Electric Utility staff to complete tasks and projects. Assistance with research and creation of standards and specifications Organize file folders and project directories. Assist in review of Public Works specifications and bids Conduct Field measurements, assist with utility design activities, and update record drawings; Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; Provide support for engineering projects including filing and data entry; Assist with digitalizing engineering documents and records Research past projects to create historical cost sheets for further cost estimates Assist in close out portion of projects to cleanup files for archiving Assist with electrical load research Assist with renewable power records and mapping. Other duties as assigned commensurate with experience and education. Customer Engagement Division Student Intern I/II The Customer Engagement Group is responsible for community outreach, customer relations and implementation of customer programs that include renewable energy, electrification initiatives, emobility, and energy efficiency. Work in a team environment to achieve common goals; evaluate situations and policy, identify problems, and exercise sound independent judgment within established guidelines. Interest in sustainability careers/green careers preferred. Typical duties include but are not limited to: Staff public facing events Answer and field inquiries Marketing research and outreach Social media content creation and outreach materials Process rebates: energy efficiency, electrification, and electric vehicle infrastructure Resources and Compliance Student Intern II/III Learn about renewable energy purchasing, energy trading, resource planning, and legislative/regulatory policy. Sustainability Student Intern II/III Assist with policy, programs, community outreach and implementation of Climate Action Plan strategies. Finance and Administration Student Intern II/III Dive into data analytics, financial transactions, and budgetary research. Legal Student Intern III Assist with legal research and contract review on public law and electric utility issues Water and Sewer Utilities Compliance Division Student Intern II/III This intern position will directly support environmental activities in the Water & Sewer Utilities Department. The intern will work closely with Compliance staff and/or Managers assists in the review of plans and files for regulatory compliance and recycled water, assists with implementing requirements related to stormwater, sanitary sewer and operating permits, conduct drinking water quality field samples and measurements, assists with developing environmental programs, assists with occupational/environmental safety program development and/or implementation, and provides administrative support for compliance programs including but not limited to filing and data entry. The intern may also complete various projects for both water and sewer utilities. Engineering Division Student Intern II/III This intern position will directly support engineering activities in the Water & Sewer Utilities Department. Duties include but are not limited to: • Assist in the review of plans and specifications for compliance with City rules and regulations and City engineering standards; • Conduct field measurements, data collection and engineering studies; • Assist with utility design and update record drawings; • Develop cost estimates, collect and calculate water system data; and • Provide administrative support for engineering projects including filing and data entry. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESDIES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Typical Duties To view the complete list of duties, view the class specifications: - Student Intern I - Student Intern II - Student Intern III Minimum Qualifications Education and Experience: - Student Intern I: Current enrollment in a high school or an alternative vocational high-school working toward high school equivalency with the minimum completion of the 10th grade. - Student Intern II: Current enrollment in an accredited college or university in an undergraduate program. - Student Intern III: Current enrollment in an accredited college or university for completion of a Master’s degree. Acceptable Substitution: None. Meeting the minimum qualifications does not guarantee admittance into the examination process. Only the most qualified candidates who demonstrate the best combination of qualifications in relation to the requirements and duties of the position will be invited to test. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: Knowledge and ability to use computers and its related applications. Ability to: Ability to establish and maintain effective working relations with others. Ability to carry out oral and written instructions. Ability to communicate effectively, both orally and in writing. Salary Range: Student Intern I - $17.20 -$18.72 Student Intern II - $20.15 - $24.50 Student Intern III - $23.17 - $28.18 Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”) To receive consideration for the screening process, candidates must submit a 1) Cover Letter expressing your interest to work as an intern and why you are specifically interested in the internship opportunity with SVP, 2) Resume, 3) Upload your verification of course/program enrollment or proof of Summer/Fall enrollment. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous or open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov .