Police Dispatcher Lead (Police Dispatcher II) (63051)

  • California State Polytechnic University Pomona
  • Pomona, California
  • Mar 16, 2021
Full Time Public Safety

Job Description

The University Police Department (UPD) is responsible for law enforcement, physical security, and emergency response at Cal Poly Pomona. The department is staffed by trained police officers, professional civilian staff and auxiliary personnel and is operational 24 hours-a-day, year-round. The peace officers of this department have statewide police authority and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriff's departments in any California community. The department serves as "first responder" for a broad range of crisis issues on the campus including medical aid calls, injuries and environmental emergencies. The department is responsible for response to all emergencies, crime reports and investigations on campus (except homicides and missing persons per the Kristin Smart Act). In addition, the department offers a wide range of programs and services designed to enhance the safety and security of the community and support the mission of the university. These responsibilities are carried out through a set of core values that reflect commitment to the highest standards of excellence and incorporate the community-oriented policing philosophy. The University Police Department is part of the Administrative Affairs Division whose mission is to provide quality fiscal, human and facility services in support of the university community through partnerships and innovative solutions.

Dispatcher Lead Duties
Training/Policies and Procedures
-Oversee and provide day-to-day lead work direction and training to police dispatchers and make immediate decisions when unique or unusual situations are encountered.
-Develop and audit procedures and protocols to enhance the operation of the communications unit.
-Compile, develop and update operational and training manuals.
-Prepare reports on Dispatch Center and related police activities.
-Develop and deliver dispatch, staff, and community training programs.
-Train staff and new hires.
-Provide feedback to the HEE RA manager for performance evaluations and performance improvement plans.

Scheduling/Timekeeping Software Subject Matter Expert
-Under the direction of the HEERA Manager,
-Ensure adequate coverage at all times by assessing needs and setting work schedules, planning and assigning work, monitoring performance and
-Utilize department timekeeping software to provide input regarding Dispatch Center scheduling and timekeeping.
-Must be proficient on how to use, maintain and troubleshoot software. lncumbent's tasks will include downloading, logging in, understanding concepts and navigating software control panels.
-May be required to attend meetings, webinars, conference calls, and trainings related to timekeeping software.

Record-Keeping Support
-As needed, incumbent may serve as the interim police records specialist and system administrator for the department's records management system.
-Utilize dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports; enter, record, research and retrieve information.

-Update department warrant and due diligence information and file police reports. Maintain criminal history files and prepare/audit packets for the Detective Bureau. Compile and send reports to appropriate agencies.

-Ensure records and files are maintain in accordance with applicable laws and regulations; and provide related clerical and/or administrative support to the department.

-Assist department personnel and the public in person, via email and by phone; release requested reports and related information to the public or to outside agencies in accordance with established regulations; provide general information regarding department policies, procedures, and process drug, sex, and arson registrants and restraining orders.

Dispatcher Duties
-Answer and screen incoming calls to the police department which involves conversing with crime victims, witnesses, and members of the public to elicit and record pertinent information.
-Operate police department and other emergency communications equipment to dispatch officers and UPD personnel to calls for service, critical incidents, and emergencies.
-Update status information regarding field units and incidents; enter and retrieve data for police reports, activity logs and criminal information; Determine appropriate personnel and resources to dispatch to incidents.
-Monitor and operate campus video surveillance, fire, burglary, and intrusion alarm systems.
-Coordinate emergency response including performing emergency dispatch duties, dispatching fire, and emergency medical response to include requests to allied agencies and providing pre-arrival patient care instructions as appropriate.
-Provide support to all University Police Department functions through day-to-day dispatch functions related to public safety, parking, and emergency response and transportation services.

Customer Service
-Receive calls obtaining complete, accurate and appropriate information from the calling party
-Communicate effectively with callers from a varied and diverse population which may include emotionally upset, abusive, nuisance, hearing impaired (TDD), intoxicated, mentally unstable, suicidal, speech-impaired, children, and the elderly.
-Evaluate and properly classifies initial complain/request determining what further action is necessary.
-Determine appropriate response/dispatch priority for complaints and requests.
-Determine appropriate agency or referral for complaints and requests.
-Summarize incidents, descriptions and other information obtained from callers.
-Provide support to other units and organizations on campus property to include Parking and Transportation Services, I-Poly, Southern California Edison, Red Cross, Innovation Village, Cal Poly Pomona Foundation and Housing, and Associated Students, Inc.

Public Safety Support
Body Worn Cameras
-Utilize the body worn camera evidence software for collecting and preparing videos for discovery/public records requests and legal cases (via a redaction process) from the police officer body worn cameras for discovery/public records and legal cases.

Campus Camera Access Requests
-In support of the Chief of Police and Operations Lieutenant, tracks and reviews all requests for on-campus camera footage.

Events Support
-Participate in campus related events where UPD participation is required during normal working hours, after hours or on weekends.

-High school diploma or its equivalent
-One (1) year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years.

-Must have successfully completed the Police Officers Standards and Training - (P.O.S.T.) Dispatcher Course. Must successfully pass supplemental P.O.S.T. selection requirements for dispatchers such as background check, physical and psychological examinations, drug testing, and employer related requirements.

-Ability to use a phonetic alphabet and speak clearly and concisely.
-Ability to follow oral and written instructions, and transfer information accurately.
-Ability to handle a wide range of interpersonal interaction effectively.
-Ability to learn the use of applicable automated dispatch and law enforcement systems and databases. -Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
-Ability to effectively converse using police radio systems.
-Working knowledge of public safety-related agencies and the respective communication protocols
-Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter, research and retrieve data as necessary.
-Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
-Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
-Ability to present and summarize information in a variety of written formats, using clear and concise language.
-Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public, and maintain composure in highly stressful situations or when dealing with difficult individuals.
-Ability to maintain the confidentiality of sensitive information.
-Ability to provide lead work direction and train new staff
-Ability to handle multiple priorities and manage multiple situations while under duress
-Ability to analyze and address operational and procedural problems and recommend solutions

All applicants are required to complete and submit an application. If you pass the initial application review, and possess the most pertinent qualifications, candidates may be required to complete a combination of the following components of the selection process.

The Selection Process is as follows:

1) POST Public Safety Dispatcher Selection Test Battery or other assessment of verbal, reasoning, memory, and perceptual abilities
2) Oral Interviews
3) Background Investigation
4) Medical/Drug and Psychological Examinations

-One-year full-time police dispatch lead or supervisory experience.
-Minimum of one-year experience with Law Enforcement Records Management System and thorough knowledge of CLETS police computer system
-Thorough knowledge of DOJ statistical reporting procedures and requirements.
-Thorough knowledge of police dispatch emergency and non-emergency equipment
-Familiarity with alarm systems
-Certificate of Completion from P.O.S.T. Communication Training Officer Course
-Certificate of completion from P.O.S.T. Records Clerk Course
-Certificate of completion from P.O.S.T. Records Supervisor Course
-Certificate of completion from P.O.S.T. Public Records Act course

A background check must satisfactorily be completed before a candidate can be offered this position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for this position. The background check consists of the following: Employment verification, education verification, reference checks, and checks of the following systems and databases: National Social Security Number/Address Locator, Felony/Misdemeanor, National Criminal Database, Federal Criminal, Department of Motor Vehicles, and National Sex Offender Registry. A Credit Check is required.

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status.

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. http://www.calstate.edu/eo/EO-1083.html
Closing Date/Time: Open until filled

Job Address

Pomona, California 91768 United States View Map