Using independent judgment and professional expertise, the Associate Director plans, organizes and directs the activities of the Grounds, Custodial and Moving/Recycling Services unit within Facilities Development & Operations. Services are wide-ranging and encompass routine and specialized grounds and custodial care, supports activities associated with moving departments and occupants within campus properties, manages a wide ranging and complex recycling program, and coordinates supporting services for special events and commencement activities.
As part of this role, the incumbent oversees and administers an assigned budget and plays a pivotal role in the development and execution of priorities as related to ensuring ongoing continuity of operations. This includes establishing strong relationships with campus clientele and driving forward a University first and customer focused approach to all work efforts. The incumbent has direct responsibility to plan, develop, implement, and oversee comprehensive service plans for all areas of responsibility including establishment of key performance metrics and quality controls. The incumbent also participates with other managers within the Maintenance & Operations Division to develop, establish, and implement strategic and operational plans and initiatives.
The position oversees comprehensive grounds, custodial moving/recycling services program for the main and south campuses as well as other nearby campus properties consisting of approximately 218 (166) acres, and 40 buildings (approximately 4.5 million gross square feet) with services provided via a 24/7 operations schedule, serving thousands of students, faculty, staff, and visitors daily.
This is a position in the CSU - Management Personnel Plan (MPP), and serves at the pleasure of the President. This position will require adherence to University compliance training such as: Conflict of Interest and Ethics, AB 1825 Sexual Harassment Prevention, Information Security, and Injury and Illness Prevention Program. The person hired for this position may be required to complete an outside employment disclosure statement in accordance with Title V of the California Code of Regulations.Key Responsibilities
Knowledge, Skills & Abilities
- Develops and oversees implementation of custodial service plans, preventive maintenance schedules, and service level standards for all buildings and areas of custodial care. To include development and implementation of work processes to guide successful implementation of plans and standards across the campus and to ensure the campus and staff have a full understanding of the services provided and expectations to be achieved
- Develops and implements a key performance metrics system including a measuring, tracking and reporting system to allow understanding of performance at both the building and work group level.
- Develops and oversees implementation of work processes to support a fully coordinated completion of custodial assignments and other requested services including responsiveness to customer service calls and work requests based on a prioritized deployment model including standards for customer engagement.
- Responsible for direct oversight of all grounds services and activities required to properly maintain campus grounds and specialized outdoor sports facilities including a golf complex, artificial and natural turf sports fields, tennis complex, baseball/softball facilities, outdoor beach volleyball courts, etc.,.
- Oversees personnel management for over 150 employees including hiring, retention, performance evaluation, and corrective and/or disciplinary action working closely with the Business & Administrative Services unit and University Personnel.
- Responsible for direct management and oversight of all recycling and moving services and activities as required to fully serve the campus.
- Develops and oversees implementation of a comprehensive campus-wide recycling and waste diversion plan. To include development and implementation of work processes to guide successful implementation.
- Acts as the primary representative for custodial, grounds, and recycling/moving services and initiates and maintains relationships with clients across the campus to advance work efforts.
- Thorough knowledge of administrative and management techniques required to lead and oversee a comprehensive program inclusive of custodial maintenance, grounds maintenance, refuse and recycling services, and moving services.
- Thorough knowledge of custodial maintenance planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs.
- Knowledge of grounds maintenance and refuse/recycling planning and management principles including development and implementation of operational plans, preventative maintenance programs, and quality control, assurance and inspection programs.
- Thorough knowledge of personnel management including interacting effectively with many levels of personnel, providing sound guidance to supervisory staff, performance management, corrective discipline, and dispute resolution.
- Demonstrated knowledge developing and implementing conversation programs and sustainability initiatives.
- Demonstrated experience planning budgets and managing fiscal and labor resources in a proactive manner.
- Ability to communicate effectively and work harmoniously with a diverse group of individuals at all levels of the organization as well as those outside of the organization who are directly or indirectly involved with assignments. Work often involves contacts with a variety of individuals requiring active problem solving and effective interpersonal skills.
- Ability to effectively interpret, organize and present information in a written format and communication skills to obtain decisions required to move forward toward implementation.
- Ability to operationalize sustainability concepts (economic justice, social justice, environmental justice) into all aspects of performing job duties.
- Associate of Arts/Sciences degree OR which may be obtained through equivalent experience such as might be attained through minimum of four years of supervisory experience in scheduling, coordinating, and performing Grounds and/or Custodial operations, of which a minimum of two years are associated with progressively responsible management experience for a large facility or group of buildings and/or sports fields.
- Four years of supervisory experience in scheduling, coordinating, and performing Grounds and/or Custodial operations, of which a minimum of two years are associated with progressively responsible management experience for a large facility or group of buildings and/or sports fields.
- Demonstrated experience leading and overseeing custodial and/or grounds services and operations common to a large, complex organization.
- Supervisory experience in human resources and employee relations management.
- Demonstrated experience developing and implementing service plans including task development and resource assignment/management.
- Bachelor's degree in business, management, or a related field.
- CCE certification through the International Sanitary Supply Association and/or GCMC certification through the International Janitorial Cleaning Services Association.
- Supervisory experience within a collective bargaining and represented staff environment.
- Experience managing custodial services for a demanding, large, and complex organization and environment.
- Experience in operational services management of a State facility, College or University, or other multi-facility complex.
Classification: Administrator II
Anticipated Hiring Range: $8,500/month - $9,167/month
Hiring Range: Commensurate with experience
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary
Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
- Letter of Interest
All applicants must apply within the specified application period: March 26, 2021 through April 11, 2021
. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact Information
Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.Equal Employment Statement
San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).
Closing Date/Time: Open until filled