City of Santa Clara, CA
Santa Clara, California, United States
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
Mar 08, 2024
Full Time
Description This recruitment is open on a continuous basis and selections may be made at any time within the process. It is recommended to apply immediately. The review of applications received will occur at the end of each month . ** To receive consideration for the screening process, candidates must meet the below minimum qualifications: Graduation from high school or possession of a GED; AND The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or OR Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; OR Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. The Department The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service. In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website . The Position As a Public Safety Dispatcher II, this non-sworn classification dispatches public safety, fire, and emergency medical services out into the community. The successful incumbent will be responsible for receiving incoming calls for police, fire, or medical assistance and dispatch necessary units. This classification is distinguished from the Public Safety Dispatcher I by a broader range of responsibility due to a higher level of experience and training. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the non-sworn flexibility staffed Public Safety Dispatcher I/II series. Incumbents are expected to work independently and exercise judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the class of Public Safety Dispatcher I in that the latter is the entry level class where incumbents are trained on full range of dispatch functions under immediate supervision. This class is distinguished from the Senior Public Safety Dispatcher in that the latter has full responsibility for supervising a shift of Public Safety Dispatchers I/II. Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview will be required prior to appointment. THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. Lateral Public Safety Dispatcher Hiring Incentive Program $7,500 recruitment incentive $2,500 is paid in the first pay period! Please review the Side Letter Agreement for more information: https://www.santaclaraca.gov/home/showpublisheddocument/82587/638380624607930000 Typical Duties Each position in this classification may not include all the duties listed below, nor do the examples cover all the duties that may be performed. Operates base radio console equipment, transmitting and receiving routine and emergency messages Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines Dispatches appropriate emergency vehicles, equipment and personnel in response to those requests, in accordance with established policies and procedures Coordinates emergency operations between various departmental personnel and equipment Operates data terminals for information pertaining to daily public safety operations, and general emergency services Maintains written logs, files, and computer information in the prescribed manner Updates computer files and performs other clerical functions and tasks as directed Performs other related duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTIONS Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. DESIRABLE QUALIFICATIONS Classroom education involving fire science or law enforcement related studies. LICENSES/CERTIFICATES Possession of a valid California POST Public Safety Dispatcher Basic Certificate and a valid Medical Priorities Dispatching System (MPDS) Certificate are required prior to the completion of the probationary period. OTHER REQUIREMENTS Must be able to perform all the essential functions of the job assignment. All candidates will be required to pass a City background investigation, which will include fingerprinting and may include polygraph and/or psychological testing. PERMANENT CITY EMPLOYEES PREFERENCE POINTS Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to his/her final score. Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application. Knowledge, Skills, and Abilities Knowledge of: General public safety radio and telephone communications systems Police and fire emergency procedures Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries Skill in: Reading and interpreting maps; and maintaining accurate records Ability to: Read, write, spell, and speak in clear, concise English Learn correct telephone answering techniques, policies and procedures Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety Follow verbal and written instructions Communicate clearly and distinctly using radio and telephone equipment Maintain composure and work accurately in emergency situations Work in a team-based environment and achieve common goals Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public Work in a confined area, wearing a headset which restricts physical movement about the work area Accurately enter information into the CAD system while simultaneously receiving information by phone or radio Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations Work in a highly structured environment where all communications are recorded or documented and reviewed as public record Handle multiple priorities and organize workload Extract information or data from other computer systems View multiple video display terminals for extended periods of time in low variable light conditions Distinguish and interpret the meaning of colors on video display terminals Distinguish and comprehend simultaneous communications from several sources Work continuously or uninterrupted as required, standing or sitting for extended periods of time Perform with a high standard of customer service, professional conduct, and civic responsibility Use emergency medical questioning techniques and provide medical instructions via telephone when required Type at a net rate of 35 wpm on a computer keyboard Additional Information: You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a complete City Application and meet the below minimum qualifications: Graduation from high school or possession of a GED; and The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara. ACCEPTABLE SUBSTITUTION: Possession of a valid California POST Public Safety Dispatcher Basic certificate, which may be substituted for six (6) months of the solo status experience. Please upload a copy of your certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov . This position is continuous: Applications will be reviewed at the end of each month for consideration to the position. If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed. City of Santa Clara Benefit Summary Overview for Bargaining Unit #10 Public Safety Non-Sworn Employees Association This summary provides a brief overview of the City of Santa Clara’s benefits available to Bargaining Unit #10 employees in 2024. In the event of any conflict between the information in this summary and the applicable official plan documents, City Manager’s Directives (CMDs), Personnel and Salary Resolution, or Memorandum of Understanding (MOU), the applicable official plan documents, CMDs, Personnel and Salary Resolution, or MOU will prevail over this summary. Benefits are subject to change. Retirement: Membership in the California Public Employees Retirement System (CalPERS) Classic Employees: 2.7% @ age 55 formula - employee pays 8.00% of gross pay, minus $61 bi-weekly New Employees: 2.0% @ age 62 formula - employee pays 7.00% of gross pay Medicare and Social Security (FICA) Employee pays 6.20% up to $10,397.40 (Social Security) and 1.45% (Medicare) of gross pay Health Insurance: The City contributes up to 100% of the premium of the Kaiser (Region 1) plan for Employee Only and Employee + 1 Dependent plans, and up to 90% of the premium of the Kaiser (Region 1) plan of the Employee + 2 or More Dependents plan Employees electing health coverage with premiums above the City health contribution will pay additional premium costs from salary on a pre-tax basis No cash difference is paid if an employee elects a plan cheaper than the max City contribution To be eligible for the City’s contribution toward health, employees must be on a paid status for at least 80 hours in the month prior to the month of coverage Coverage is effective as early asthe first day of the monthafter date of hire Employees hired on or after 1/1/2024who opt-out of City-offered health insurance and provide annual attestation and acceptableproof of alternative required coverage for themselves and their tax family, if applicable, are eligible for a cash-in-lieu amount of $250/month. Contact Human Resources for more details Dental Insurance: Choice of two Delta Dental plans; enrollment is mandatory City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Vision Insurance: Choice of two VSP plans City pays lowest cost employee only plan; additional cost is paid by employee Coverage is effective as early asthe first day of the monthafter date of hire Voluntary Employee Beneficiary Association (VEBA): City contributes $100.00 a month toward employee’s VEBA account Account funds may be used to pay for qualified medical expenses after separation from the City and after age 50 (pre-tax) Life Insurance: City pays for $50,000 of Basic Life Insurance coverage Coverage is effective the first of the month after one calendar month of employment Additional optional insurance may be purchased by the employee for the employee, spouse, domestic partner, and/or dependent children State Disability Insurance (SDI): Employee pays 1.1% of gross pay (includes Paid Family Leave) 7 day waiting period. Weekly paid leave for absences due to non-work related injuries/illnesses. Benefit is based on past earnings. Refer to edd.ca.gov for more information Paid Family Leave (PFL): Up to 8 weeks of benefits within a 12-month period to care for a family member or to bond with a new child No waiting period. Weekly paid leave benefit. Benefit is based on past earnings. Refer to edd.ca.gov for more information. Long Term Disability (LTD) Insurance Benefit is 2/3 of basic wage up to $7,500; max of $5,000/month City paid benefit. City pays $.558/$100 of insured earnings 30 calendar day waiting period Coverage is effective the first of the month after one calendar month of employment Deferred Compensation: Voluntary plan through Nationwide Retirement Solutions Employee may contribute up to the lesser of the IRS maximum or100% of gross compensation into a pre-tax 457(b) account or a post-tax Roth 457(b) account (or a combination of the two accounts) subject to IRS rules Additionally, the City contributes $300.00 a month toward employee’s 457(b) account. This dollar amount will factor into the above mentioned IRS rules and limits Flexible Spending Account (IRS Section 125 Plan): Employee may contribute up to $3,200per year in pre-tax dollars to a health care spending account Employee may contribute up to $5,000 per year in pre-tax dollars to a dependent care spending account Employee may contribute up to $315per month in pre-tax dollars to a commuter benefit plan Vacation: Vacation is accrued bi-weekly, cannot use vacation during first 6 months of City service For 1 -4 years of service: 10 days (80 hours)/year For 5 - 9 years of service: 15 days (120 hours)/year For 10 - 15 years of service: 21 days (168 hours)/year For 16 - 20 years of service: 22 days (176 hours)/year For 21+ years of service: 24 days (192 hours)/year Maximum vacation accrual is 400 hours Once per year, employees can elect to convert up to 60 hours of accrued vacation to cash to be paid out the following calendar year Sick Leave: Sick leave is accrued bi-weekly for equivalent of 96 hours per calendar year with no maximum accrual Up to 48 hours/year of accumulated sick leave may be used for family illness Up to 40 hours/year of accumulated sick leave may be used for personal leave Employee may convert sick leave to vacation once per calendar year (annual maximum conversion is 96 hours sick to 48 hours vacation) Partial sick leave payoff provision on retirement depending on years of service Compensatory Time Off (CTO): Employees may accrue CTO in lieu of overtime hours (maximum accrual is set by department) 16 hours of CTO is credited to employees each January 1st (prorated if hired after January 1st) Holidays: Thirteen (13) paid eight-hour holidays per year Bilingual Pay: If the Department Head determines that there is a significant need or benefit, on a regular basis, to having the employee certified in a particular language other than English, a certified bilingual employee is eligible for$45/bi-weekly or $90/bi-weekly for advanced certification bilingual pay Night Differential Pay: Employees are eligible for 5.0% night differential pay for all hours worked between 4:00 p.m. and 6:00 a.m. Additional Premium Pays: Community Service Officer IIs, Police Records Specialist IIs, and Public Safety Dispatcher IIs assigned to train newly hired employees in eligible classifications are entitled to 5% training pay for the actual hours worked performing those duties Dispatcher classifications: 2.5% of base pay for Intermediate POST Certification. Additional 2.5% of base pay for Advanced POST Certification (up to 5% total) Police Records Supervisor classification: 2.5% of base pay for Records Supervisor POST Certification Employees may receive a maximum of 2% of base pay for either a bachelor's degree (if not a minimum requirement of the classification) or master's degree (if BA/BS is a requirement) Uniform Allowance: $600 for eligible classifications (per MOU) Tuition Reimbursement Program: Up to $2,000 per fiscal year for tuition reimbursement Psychological Counseling: Employees in Unit 10 who work in the Police Department are eligible for the same psychological program as Unit 2, and employees who work in the Fire Department are eligible for the same psychological program as Unit 1 (See MOU for further details) Employee Assistance Program: Confidential counseling to employees and dependents. Up to maximum of five (5) consultations per family member per incident per year City paid benefit Retiree Medical Reimbursement Program: Employees who retire from the City with at least ten (10) years of service shall receive reimbursement to help cover retiree single health insurance premiums. The reimbursement maximum includes the PEMHCA minimum. Up to age 65, retirees are eligible for reimbursement up to $416.00/month in 2024(amount adjusted annually) After age 65, retirees are eligible for reimbursement up to $249.00/month in 2024 (amount adjusted annually) Paid Meal Break: Employees in all Communications Dispatcher classifications and in the classifications of Police Records Specialist II, Police Records Supervisor, Community Service Officer I/II, and Jail Service Officer will be paid forthe meal break during the regularly scheduled shift and will be subject to call back during the meal period
CITY OF RIVERSIDE, CA
Riverside, CA, United States
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Mar 05, 2024
Full Time
The Position The City of Riverside Police Department is looking for EXPERIENCED dispatch professionals to join our team! We are now accepting applications for the position of PUBLIC SAFETY DISPATCHER II (LATERAL) . If you are currently employed as a Dispatcher for a law enforcement agency, we encourage you to apply NOW !! The eligibility list established from this recruitment may be used to fill current and future vacancies within this classification in the Communications Division of the Riverside Police Department. Successful candidates will be eligible for a $10,000 plus 40 vacation hours incentive For more information regarding this incentive click here . Public Safety Dispatchers II under general supervision, perform journey level work in operating radio-telephone transmitting and receiving equipment and a computer-aided dispatch (CAD) system on an assigned shift; dispatch required law-enforcement, fire, medical or other emergency services, personnel and equipment; and perform related work as required. *** The salary that is posted for this recruitment is for any applicant deemed a new member under the Public Employee Pension Reform Act of 2013. For all others, please reference the City's salary schedule.*** Work Performed Duties may include, but are not limited to, the following: Receive incoming telephone and voice radio calls on an assigned shift; input and retrieve information in a computer-aided dispatch (CAD) system. Obtain and record information using voice radio and a computer-aided dispatch (CAD) system to dispatch necessary law enforcement, fire, medical and other emergency services such as ambulances and tow trucks. Compile data and maintain records of emergency responses, equipment and personnel dispatched, and/or disposition of emergencies. Send, receive and decode teletype information. Provide a variety of public information relating to law enforcement or fire activities as permitted. Run inquiries on DOJ, National Crime Information Service, FBI, Stolen Vehicle System. Operate a variety of equipment such as a computer-aided dispatch (CAD) system, 9-1-1 telephone system and alarm monitoring system. Calm distressed citizens on the phone. Keep radio and/or mobile data computer (MDC) contact with police and fire units on assignments. Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. Participate in the dispatcher selection process. Train Public Safety Dispatcher Trainee and Dispatcher and participate in evaluating their performance. May provide lead supervision in the absence of the lead supervisor or Public Safety Communications Supervisor. Aid in the development and implementation of training programs for entry and journey level dispatchers. Provide periodic input for review of dispatcher training manual and other training materials and updates as necessary. Qualifications Education and Experience: Education: Equivalent to the completion of the twelfth grade. Experience: Six months of non-probationary experience as a Public Safety Dispatcher for a Police or Fire Department. Necessary Special Requirements: Must be willing to work weekends, holidays, as well as days, swing and graveyard shifts. Must be able to pass an extensive police background investigation. Must be able to sit for long periods in a confined area and wear a headset. Possession of, or ability to obtain within 30 days of appointment, a valid appropriate Class "C" California Motor Vehicle Operator's License. Possession of, or ability to obtain within six months of employment, a POST Basic Dispatcher Certificate or equivalent certificate. Desired Qualifications: Successful completion of a POST Dispatcher academy. Possession of a POST Basic Dispatcher Certificate or equivalent certificate. CURRENT employment with a POST agency as a dispatcher, or equivalent classification. Selection Process The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification. It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment. IMPORTANT : Appointment is subject to successful completion of a pre-employment background investigation, medical/physical examination, and drug and alcohol test; and may be subject to polygraph examination, and/or psychological examination As part of the background investigation, all claims of education and experience made in the employment application process, as well as other information submitted, will be verified. NOTE : The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list. Some candidates may be disqualified indefinitely due to the results of their background investigation. All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County’s class of Sheriff’s Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 4/30/2024 11:59 PM Pacific
Apr 02, 2024
Full Time
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Sheriff's Public Safety Dispatch II: Experience: Equivalent to graduation from high school; AND One (1) year of emergency dispatching experience at a level equivalent to the County’s class of Sheriff’s Public Safety Dispatcher I. Licenses and Certifications : A Peace Officer Standards and Training (POST) Professional Public Safety Dispatcher Basic Certificate is desirable. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review: A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; therefore, responses to the supplemental questions should be thorough, detailed, and complete. For more information on the recruitment process, click here. Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs; a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 4/30/2024 11:59 PM Pacific
City of Tulare, CA
Tulare, California, United States
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
Apr 21, 2024
Full Time
Position Description RECRUITMENT OVERVIEW: Thank you for your interest in our Public Safety Dispatcher I-II position. We look forward to the opportunity to consider you as an applicant. We are currently recruiting to fill one immediate vacancy and an eligible list will also be established to fill future vacancies in this classification. Interested applicants are encouraged to apply by November 5th to be considered for our current vacancy. The City of Tulare is a vibrant and steadily growing community with a population of 67,834 located in the heart of California's Central Valley. The City provides a full-range of service to our citizens. The organization, staffed with 381 full-time employees, enjoys a culture of fiscal conservatism, collaboration, teamwork and dedication to public service and our community. To be eligible for this recruitment opportunity applicants must have a minimum of one year of responsible clerical work involving heavy public contact and be able to type a minimum of 35 words per minute. To be considered for this career opportunity applicants must submit an application with detailed information in each section of the application: Education, Work Experience, Certificates and Licenses, and Skills. In addition to submitting a detailed application, applicants are required to attach a typing certificate and respond to the supplemental questions associated with the application. Responses to the supplemental questions will be used to help us evaluate your qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application or in lieu of detailed responses to the supplemental questions. This is a continuous recruitment. Additional details regarding the recruitment process will be sent via email to qualified applicants as applications are received and screened. TYPING CERTIFICATE: A minimum typing speed of 35 words per minute is required. Applicants are required to attach a typing certificate to their application (issued within the past six months). Applications submitted without the required typing certificate attached, will be disqualified. Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com RECRUITMENT PROCESS: Applicants that meet the minimum requirements for the position will be required to take part in the following steps of the recruitment process: 1. Online Skills Assessment : Public Safety Dispatcher applicants will be assessed for verbal, reasoning, memory, and perceptual abilities to assure the presence of ability levels commensurate with the performance of dispatcher duties. Experienced Dispatcher applicants that possess a Public Safety Dispatcher Certificate issued by POST, are not required to take the online assessment. 2. Preliminary Background Review: Applicants that pass the online skills assessment will be invited to complete a POST Personal History Statement - Public Safety Dispatcher Form 2-255. A preliminary review of the Personal History Statement (PHS) will be conducted to determine suitability for the position in accordance with Peace Officer Standards and Training (POST). Candidates deemed suitable for the position based upon the preliminary review of their PHS will be eligible to advance to the interview phase. Applicants may review the contents of the PHS and begin completing it, by clicking on the following link: https://post.ca.gov/portals/0/post_docs/publications/2-255-phsDispatchers.doc 3. Panel Interview: Applicants that pass the online skills assessment and the preliminary review of their PHS will be eligible to participate in the interview phase. 4. Chiefs' Interview: The top candidates ranked in order of their interview score, will be invited to interview with the Police Chief and members of his command staff. 5. Comprehensive Background Investigation: A thorough background investigation is required of public safety dispatcher applicants before being hired to verify that they do not have past behaviors indicative of unsuitability to perform public safety dispatching duties. The candidate(s) recommended for hire will undergo a thorough background investigation. The background investigation includes: a check of motor vehicle records, a search of local, state, and federal fingerprint files to determine any criminal record, contacts with references, as well as other areas of investigation. 6. Pre-Employment Physical: Public safety dispatcher applicants recommended for hire undergo a medical examination prior to hire. The goal of the medical examination is to determine whether the applicant has any medical condition which would preclude the safe and efficient performance of dispatcher duties. We look forward to the opportunity to consider you for a position with our department. POSITION DESCRIPTION: Under general supervision, receives 911 police and fire emergency calls, and dispatches police, fire, and medical personnel following prescribed procedures; monitors security alarm systems; performs a variety of non-sworn office duties in support of law enforcement activities; assists in the booking and custody of prisoners; and performs related work as required. This position works on a rotating twelve (12) hour shift consisting of: 6 a.m. - 6 p.m.; 6 p.m. - 6 a.m. Applicants must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; and may be required to work extended shifts in relief or emergency situations. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from assigned supervisory or management personnel. May exercise technical and functional direction over lower level staff and train less experienced staff as assigned. CLASS CHARACTERISTICS Public Safety Dispatcher I: This is the entry-level in the dispatcher series that performs dispatch, law enforcement and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Public Safety Dispatcher II in that the latter is responsible for technical and functional direction over lower-level staff and is capable of performing the full range of duties assigned to the division. Public Safety Dispatcher II: This is the journey-level in the communications dispatch series that performs the full range of dispatch, law enforcement, and police support duties that do not require performance by a sworn police officer. Responsibilities are centered on extensive contact with the public, in person and over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information, forms, and reports. All activities must be performed within specified legal guidelines. This class is distinguished from other technical office support classes in that the work requires knowledge of codes, law enforcement, and dispatching policies and procedures in addition to standard office support skills. This class is further distinguished from the Senior Public Safety Dispatcher in that the latter is the lead-level class in the series responsible for organizing, assigning, supervising, and reviewing the work of assigned staff involved in communications dispatch operations. Public Safety Dispatcher I: $ 3,889.80 - $ 4,728.04 Public Safety Dispatcher II: $ 4,276.44 - $ 5,198.03 Examples of Essential Functions (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Receives and evaluates 911 police, fire and medical emergency calls, and related business calls for the City during an assigned portion of the 24-hours-per-day/7-days-per-week Police Department operations; provides information and/or transfers calls to the appropriate department, agency or response organization; takes messages for Police Department personnel. Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining priority of emergency and sending appropriate response unit, including police, fire, emergency medical personnel, towing services, utilities. Maintains contact with all field units, including accounting for location and status of all units and maintaining records of all field calls. Operates a computer, telephone, and radio console and telecommunication equipment simultaneously while performing dispatching activities. Enters into, updates, and retrieves a variety of records from CLETS database, including stolen vehicles and other property, vehicle registration information, guns and property, and warranted or missing persons. Runs warrant checks on subjects, registration, checks on vehicles and property, and relays information and instructions to personnel in the field. Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, area fire departments, hospitals, towing services, and utilities. Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support or information. Accesses Federal, State, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data, relays such information to sworn staff. Acts as a liaison with the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or for fire or related services; determines the nature of the contact; provides factual information regarding services, policies and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures and the use of tact and discretion, or directs the caller to the proper individual or agency. Monitor alarms and security systems; notify appropriate, responsible parties when alarms are activated. Assist in booking and placing prisoners in custody by preparing records, searching arrestees, and seeing to the physical well-being of arrestees; assist in taking urine samples; accompany officers in the transport of female prisoners. Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files. Stays abreast of changes in policies, procedures, and codes. Monitors juveniles and prisoners confined within the City jail. May train new employees in work methods, use of tools and equipment, and relevant safety precautions. Attends necessary fire and police training, shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies. Performs other duties as assigned. Qualifications / Requirements KNOWLEDGE OF: Basic functions, principles, and practices of law enforcement agencies. Terminology and procedures used in public safety dispatching. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Applicable codes, regulations, policies, technical processes and procedures, including penal, vehicle, and health and safety codes and regulations. City and County geography, maps, streets, landmarks, and driving directions. Principles and practices of data collection and report preparation. Business arithmetic and basic statistical techniques. Basic principles of record keeping. Modern office practices, methods and computer equipment. English usage, grammar, spelling, vocabulary, and punctuation. Techniques for dealing with and solving the problems presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone. Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone. ABILITY TO: Assess and prioritize emergency situations while remaining calm and using sound, independent judgment. Memorize codes, names, street locations, and other information. Read and interpret maps and other pertinent documentation. Interpret, apply, and explain policies, procedures, and regulations. Attend to multiple activities simultaneously. Obtain necessary information from individuals in stressful or emergency situations. Compile and summarize information to prepare accurate, clear, and concise reports. Perform technical, detailed and responsible office support work. Compose correspondence independently or from brief instructions. Maintain accurate records and files. Organize, maintain, and update office database and records systems. Make accurate arithmetic and statistical computations. Enter and retrieve data from a computer with sufficient speed and accuracy. Organize own work, set priorities, and meet critical deadlines. Operate modern office equipment including computer equipment and software programs. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION & EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I: Equivalent to the completion of the twelfth (12th) grade and one (1) year responsible clerical work involving heavy public contact. Public Safety Dispatcher II: Equivalent to the completion of the twelfth (12th) grade and two (2) years of experience as a Public Safety Dispatcher I . LICENSE: Possession of, or ability to obtain, a valid Class C California Driver's License by time of appointment. Must pass a detailed background investigation. Public Safety Dispatcher II: POST Public Safety Dispatcher Certification required. Additional Information PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office and law enforcement equipment, including a computer; stamina to maintain attention to detail and work on a computer for an extended period of time; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification that requires extended periods of time of sitting; standing in work areas and walking between work areas may also be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift up to 20 pounds, carry, push, and pull materials and objects necessary to perform job functions. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Must be available to work holidays, weekends, and off-hours shifts including, but not limited to, 12 hour shifts on a regular basis; may be required to work extended shifts in relief or emergency situations. Members of the California Public Employees' Retirement System (PERS). In accordance with the California Public Employees Pension Reform Act of 2013 (PEPRA), the City of Tulare will offer the following retirement benefit (2.0% at 62)to new PERSmembers beginning January 1, 2013 with three (3) years final compensation. Existing PERSmembers with no break in service will receive the 2.5% at 55formula with single highest year. City pays a portion of the employee and dependent coverage costs of group medical, dental and vision insurance. An opt-out plan is also available. Life insurance -$20,000 coverage. 10 working days vacation per year. Additional days based on years of service. 12 days sick leave per year. 15 holidays annually: 12 city observed holidays, plus birthday credit and 2 in-lieu holidays. Flexible benefit program - IRSSection 125 Plan. Deferred compensation plan - 457 Plans available. Closing Date/Time: Continuous
City of Murrieta, CA
Murrieta, California, United States
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $61,710 - $75,009/year Public Safety Dispatcher II: $67,882 - $82,511/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 8.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,647.83 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous
Mar 08, 2024
Full Time
Description and Essential Functions Connected by Amazing Employees SALARY Public Safety Dispatcher I: $61,710 - $75,009/year Public Safety Dispatcher II: $67,882 - $82,511/year The City of Murrieta is accepting applications for the position of Public Safety Dispatcher I/II to create an eligibility list. The eligibility list established may be used to fill upcoming vacancies within this classification for up to one (1) year. THE POSITION The ideal candidates should be able to deal effectively with a diverse public in routine and emergency situations and demonstrate high communication skills. Prior experience as police, fire, or medical dispatcher is highly desirable. The City has implemented Emergency Medical Dispatching (EMD) for all communications personnel. DEFINITION Under immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision, receives police and emergency calls and dispatches police and fire units following prescribed procedures; answers non-emergency calls for public safety and other City departments; performs a variety of general administrative support duties including record keeping, typing, and filing; and performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives immediate (Public Safety Dispatcher I) or general (Public Safety Dispatcher II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff. CLASS CHARACTERISTICS Public Safety Dispatcher I - This is the entry-level classification in the Public Safety Dispatcher series. Initially, under close supervision, incumbents learn and perform routine tasks in both emergency and non-emergency situations. As experience is gained, assignments become more varied, complex, and challenging; close supervision and frequent review of work lessen as an incumbent demonstrates the skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Public Safety Dispatcher II level but are not expected to function at the same skill level and typically exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Public Safety Dispatcher II - This is the fully qualified journey-level classification in the Public Safety Dispatcher series. Positions at this level are distinguished from the Public Safety Dispatcher I by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. All activities must be performed within specified legal guidelines. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Senior Public Safety Dispatcher because the latter provides technical and functional direction to lower-level staff. Positions in the Public Safety Dispatcher series are flexibly staffed; positions at the Public Safety Dispatcher II level are typically filled by advancement from the Public Safety Dispatcher I level; progression to the Public Safety Dispatcher II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Public Safety Dispatcher II level. ESSENTIAL FUNCTIONS Management reserves the right to add, modify, change, or rescind the work assignments of different positions and make reasonable accommodations so that qualified employees can perform the job's essential functions. Positions at the Public Safety Dispatcher I level may perform some of these duties and responsibilities in a learning capacity. Receives police and emergency calls for service; assesses with the caller the nature of the call through a series of questions and formulates a call for service; determines the severity of the call; ascertains officer safety and public safety needs with the caller; takes action as prescribed through standard operating procedures and/or refers to supervisor or manager for direction Dispatches public safety emergency units in accordance with established procedures and policies using a computerized dispatch system, including determining the priority of emergency and contacting and sending appropriate response units Maintains contact with field units, including accounting for location and status of units and maintaining records of field calls; sends back-up units, as necessary, ensuring the safety of field units Dispatches and communicates with fire and rescue personnel on the radio, while taking numerous emergency and non-emergency calls during an emergency and high-priority events; relays information to appropriate dispatchers when additional resources are needed Provides general information to the public; refers callers to appropriate agencies; calms angered or distraught callers; maintains professionalism in radio transmissions during hectic, tense, and dangerous situations Operates multiple computers, telephone lines, and radio console and telecommunication equipment simultaneously while performing dispatching activities; tests and inspects equipment as assigned; may troubleshoot equipment issues as required Logs call data in a written or automated format; monitors calls after initial dispatch to provide additional coordination, support, or information Enters, updates, and retrieves a variety of records from teletype database, including stolen vehicles and property, vehicle registration information, guns and property, and warranted or missing persons, restraining orders, and all out-of-state information, including, but not limited to, driver's license, license plates, and criminal history Accesses federal, state, and local law enforcement information databases to obtain information regarding outstanding warrants, criminal history, records information, and vehicle data; relays such information to sworn staff Serves as a liaison to the public and representatives of other agencies for the department; provides initial non-emergency contact with the public and representatives of other agencies for the requesting of police records or related services; determines the nature of the contact; provides factual information regarding services, policies, and procedures, which requires a knowledge of legal guidelines, departmental policies and procedures, and the use of tact and discretion, or directs the caller to the proper individual or agency Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files Attends necessary training, and shift briefing sessions, participates in drills and test scenarios to prepare for unexpected emergencies Observes and complies with all City and mandated safety rules, regulations, and protocols Performs other duties as assigned Minimum Qualifications EDUCATION AND EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Public Safety Dispatcher I/II - High School Diploma or equivalent (GED) Public Safety Dispatcher I - One (1) year of general clerical experience involving public contact Public Safety Dispatcher II - Two (2) years of experience performing public safety dispatch duties with possession of a POST Certificate or there (3) years of experience performing public safety dispatch duties with possession of an EMD Certificate Highly Desirable Experience as a police, fire, or medical dispatcher LICENSES AND CERTIFICATIONS Public Safety Dispatcher I Must obtain the P.O.S.T. Basic Dispatcher certificate within one year. Must obtain CPR Certification within one year Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings Public Safety Dispatcher II Possession of P.O.S.T. Basic Dispatcher certificate. If hired at level II with only the EMD certificate, the employee is required to possess the POST certificate within one year Must obtain CPR Certification within six (6) months Must obtain EMD Certification within one year Possession of a valid CA Class C driver's license or other means that would allow for the ability to commute to meetings or trainings. Example combinations to meet qualifications for a Public Safety Dispatcher II With a POST BASIC Certificate High School Diploma or equivalent Possession of P.O.S.T. Basic Dispatcher certificate And two years of experience performing public Safety dispatch duties With an EMD Certificate High School Diploma or equivalent Possession of EMD Certification Must obtain the P.O.S.T. Basic Dispatcher certificate within one year And three years of experience performing public Safety dispatch duties NECESSARY SPECIAL REQUIREMENT A minimum typing ability of 40 words per minute Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions KNOWLEDGE OF Methods and techniques of eliciting critical information in emergency situations from callers who are under stressful conditions Methods and techniques of determining appropriate response to emergencies and dispatching needed resources Functions and operations provided by public safety organization Operational characteristics of computer-aided communications equipment, including multiple telephone lines and radio systems Terminology and procedures used in public safety dispatching, such as penal codes, vehicle codes and radio codes City and County geography, maps, streets, landmarks, and driving directions Policies with respect to confidentiality and the release of sensitive information Principles and practices of data collection and report preparation Methods and techniques of pinging cell phones through service providers to identify emergency locations Business arithmetic Applicable federal, state, and local laws, codes, and procedures relevant to assigned area of responsibility Record keeping principles and practices City and mandated safety rules, regulations, and protocols Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed ABILITY TO Assess and prioritize emergency situations while remaining calm and using sound, independent judgment Dispatch using appropriate grammar and police codes Memorize codes, names, street locations, and other information Read and interpret maps and other pertinent documentation Interpret, apply, and explain policies, procedures, and regulations Attend to multiple activities simultaneously Obtain vital information from individuals in stressful or emergency situations Compile and summarize information to prepare accurate, clear, and concise calls for service Perform technical, detailed, and responsible work within the Emergency Services Communications Center Compose correspondence independently or from brief instructions Organize, maintain, and update office database and records systems Make accurate arithmetic computations Organize own work, set priorities, and meet critical deadlines Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work PHYSICAL DEMANDS Must possess mobility to work in the Emergency Services Communications Center and use standard office and emergency services dispatch equipment, including multiple computers and a diverse range of communications devices; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, and over the telephone and radio. Performance of the work requires that positions frequently remain at a workstation for extended periods of time during their shift. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. ENVIRONMENTAL CONDITIONS Employees work in an environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Supplemental Information APPLICATION PROCEDURE A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SCHEDULE Must be available to work a varying schedule including weekends, weekdays, evenings, and holidays (hours and days are adjusted as needed by the Department). APPLICATION PROCEDURE A City application form, P.O.S.T. Basic Dispatcher certificate (if applying for Public Safety Dispatcher II), and typing certificate must be submitted online. Applicants can apply online at www.MurrietaCA.gov . SELECTION PROCESS Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances, which may include a physical, drug screen, and Live Scan background investigation. EQUAL EMPLOYMENT OPPORTUNITY The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws. THE COMMUNITY Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people. Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest. THE DEPARTMENT The Murrieta Police Department was formed in 1992 and has grown to 100 sworn officers and 55 professional support staff. The Department is proud of its partnership with the community to fight crime and enhance the quality of life for those who live, work and play in Murrieta. The Police Department has its own communications center that provides dispatching services for Murrieta Police and Fire Departments. In addition to patrol and general investigations, the Police Department has sworn assignments to include juvenile investigations and school resource officers; task force positions to include auto theft, real estate fraud, gangs, parole/probation compliance and computer forensics; and assignments in traffic and off-road enforcement, SWAT, and crisis/hostage negotiations. It is the Police Department's mission to provide the highest quality service to the community. The Police Department anticipates hiring approximately 20 officers over the next two years. The FBI has ranked the City of Murrieta as the third safest city to live in. With the support of Murrieta voters through the addition of a local sales tax (Measure T), the Police Department is investing in additional personnel, equipment and technology that will allow us to maintain, if not improve our standing. THE CITY OF MURRIETA ORGANIZATIONAL VALUES Integrity We are ethical, honest, and fair in all we do. Public Service We deliver responsive and caring service to our community, customers, colleagues, and region. Professionalism We exemplify professionalism through our knowledge, accountability, initiative, and dedication. Teamwork We thrive in a positive work environment noted for collaboration, support, diversity, and balance . Leadership We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future . MURRIETA GENERAL EMPLOYEES ASSOCIATION The following is a summary of the provided benefits to full-time employees in the represented unit. For further information, please refer to the unit's Salary Resolution or Memorandum of Understanding . RETIREMENT : The City participates inthe California Public Employees' Retirement System (CalPERS). Tier 1 (Classic Members hired prior to 12/30/2012) Final Compensation: Highest twelve (12) consecutive month period Member Contribution: 8.0% of compensation Formula: 2.7% at 55 Tier 2 (Classic Members hired on or after 12/30/2012) Formula: 2.0% at 60 Member Contribution: 7.0% of compensation Final Compensation: Highest thirty-six (36) consecutive month period Tier 3 (New Members) Formula: 2.0% at 62 Member Contribution: 50% of normal cost (currently 8.0% of compensation) Final Compensation: Highest thirty-six (36) consecutive month period MEDICAL INSURANCE : The City contributes up to $1,647.83 per month toward medical insurance for employees and their eligible dependents. RETIREE MEDICAL INSURANCE : Please refer to the unit's Memorandum of Understanding for details. DENTAL INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. VISION INSURANCE : The City pays for 100% of the premium for the employee and their eligible dependents. LIFE INSURANCE : The City pays 100% of the premium for a $50,000 life insurance policy. Additional life insurance is available. SHORT-TERM DISABILITY INSURANCE: The City pays 100% of the premium for the employee. LONG-TERM DISABILITY INSURANCE : The City pays 100% of the premium for the employee. DEFERRED COMPENSATION : Employees are eligible to participate in a deferred compensation plan through Nationwide Retirement Solutions. The City shall contribute a matching amount not to exceed $1,600 per year. SPANISH LANGUAGE PAY : 2.5% of base pay for eligible members of the association who are fluent in Spanish. Eligibility is based on business necessity. Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Murrieta. 01 The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire, you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal. Responses such as, "see resume" or "see application" will result in rejection of your application. Proof of education is required. Yes, I understand and agree No, I do not agree 02 Do you possess a high school diploma or GED? Yes No 03 Please select your typing speed. Less than 40 WPM 40 - 50 WPM More than 50 WPM 04 Please indicate the years of experience you possess performing public safety dispatch duties. None Less than 1 years 1 years but less than 2 years 2 years but less than 3 years 3 years but less than 5 years 5 years but less than 10 years 10 years or more 05 The Dispatcher II position requires successful completion of the P.O.S.T. Public Safety Dispatchers' Basic Course and two (2) years experience in dispatch or a EMD Certificate and three (3) years of dispatch experience. A copy of your certificate or proof of successful completion must be attached to your application to be considered for the position. I have one of the certificates stated above and have attached a copy of my certificate or proof of successful completion I do not have either certificates stated above 06 How many years of full-time experience do you have operating a public safety Computer Aided Dispatch (CAD) system? I do not have this experience Less than one year More than one, but less than two years More than two years 07 In reference to the previous question, please describe your experience. Include the name of the employer and the dates of employment. If you selected "No experience" in the previous question, please indicate N/A. 08 Do you have experience operating an Emergency Medical Dispatch (EMD) system? Yes No 09 Are you available to work different shifts including nights, holidays, and weekends? Yes No Required Question Closing Date/Time: Continuous
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Mar 08, 2024
Full Time
Announcement Number: 46320 Open to all qualified persons. Posted 02/14/2024 Recruiter: KARI HOLCOMB Phone: (775)684-4475 Email: k.holcomb@dps.state.nv.us Applications accepted until recruitment needs are satisfied ** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made. The Position Public Safety Dispatchers perform technical communications work in the operation of a district, central, or statewide communications center including but not limited to: providing assistance to law enforcement units in both routine and emergency situations; dispatching enforcement units and other emergency mobile units from a computerized dispatch center; researching various criminal justice records systems and transmitting the required information; placing telephone calls for officials and registered vehicle owners at accident scenes; providing assistance to other law enforcement agencies as requested; maintaining a variety of logs and records; and preparing statistical summaries on center activities. Under close supervision, incumbents receive training in performing the duties described in the series concept and may progress to the next level in the series upon meeting minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. This is the trainee level in the series. Dispatchers must have the ability to handle more than one task at a time and operate efficiently in critical and stressful situations. They must stay calm and be able to communicate with callers, enforcement units and other emergency mobile units in a team atmosphere in both emergency and non-emergency situations. They want to make a difference by helping in time of emergency. There is never a dull moment in the dispatch center. It can be tough sometimes; dispatchers help citizens through a lot of difficulty and life-threatening situations, as well as taking the proper steps to ensure the responders are safe. The dispatch center runs 24/7, meaning dispatchers work various shifts (dayshift, swing shift, graveyard), including weekends and holidays. However, the benefits of the job can outweigh some of the difficulties. The State of Nevada provides excellent benefits, including medical insurance, paid sick leave and vacation, paid holidays, and deferred compensation. Starting September 30, 2023, eligible employees will receive a quarterly retention incentive of $250 through March 31, 2025. This is the entry level in the series and provides for semi-automatic progression to a Public Safety Dispatcher II and III upon meeting the minimum qualifications, satisfactory performance, and with the recommendation of the appointing authority. Eligible candidates will receive a seminar email invitation that will explain all the exams during the interview stages. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-11_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and one year of general work experience; OR graduation from high school to include successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch; OR an equivalent combination of education and experience as described above. Special Notes Applicants must meet the minimum typing speed established by the agency at the time of recruitment. At the Public Safety Dispatcher I, applicants may be required to attach copies of their successful completion of the Emergency Telecommunications Program of Study and current certification from the International Academies of Emergency Dispatch at the time of application. Incumbents must pass the NCIC certification examination within six months of appointment and every two years thereafter as a condition of continuing employment. Special Requirements Positions require a pre-employment criminal history check and fingerprinting. Positions require work on evenings, weekends, and/or holidays. A State of Nevada/FBI background check will be required of the selected applicant. Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
The Irvine Police Department is seeking Lateral Public Safety Dispatchers to join our team. Lateral Dispatcher Salary is competitive, and negotiable based on experience. Public Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. To qualify as a Lateral Public Safety Dispatcher, candidates must: Possess a POST Public Safety Dispatcher Certificate Successfully completed a probationary period within a California public safety agency or have one full year of Dispatcher experience at a Public Safety agency within the last four years at time of hire. Typing Ability: Net speed of 40 wpm High school diploma or equivalent. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Expedited Hiring Process Verified Lateral Dispatcher candidates will be waived through the Criticall and NTN Exams as well as an expedited background investigation upon passing an oral interview. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/13 schedule" (three 13-hour shifts) per week with paid meal breaks. Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Rotating through graveyard shifts is required annually. Official uniforms must be worn. Chain of command oriented. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Irvine Police Department is seeking Lateral Public Safety Dispatchers to join our team. Lateral Dispatcher Salary is competitive, and negotiable based on experience. Public Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. To qualify as a Lateral Public Safety Dispatcher, candidates must: Possess a POST Public Safety Dispatcher Certificate Successfully completed a probationary period within a California public safety agency or have one full year of Dispatcher experience at a Public Safety agency within the last four years at time of hire. Typing Ability: Net speed of 40 wpm High school diploma or equivalent. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Expedited Hiring Process Verified Lateral Dispatcher candidates will be waived through the Criticall and NTN Exams as well as an expedited background investigation upon passing an oral interview. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Find additional information in the Public Safety Dispatcher job description. Work Environment: The position is required to work a "3/13 schedule" (three 13-hour shifts) per week with paid meal breaks. Public Safety Dispatchers are required to work holidays and weekends, as well as evening, night, and early morning shifts. Rotating through graveyard shifts is required annually. Official uniforms must be worn. Chain of command oriented. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time: Continuous
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
Mar 08, 2024
Full Time
Entry-level Dispatchers will start at $33.50 per hour. P ublic Safety Dispatchers designated as a Communications Training Officer will be paid an additional six percent (6%) of the employee's base rate of pay. Tactical Dispatchers on SWAT earn 1.5% collateral pay. Make a difference in your community as a Public Safety Dispatcher and join a first-class department who embodies integrity, quality service, accountability and respect. Public Safety Dispatchers are the primary link between the public and police officers receiving 9-1-1 emergency and non-emergency calls. All Dispatchers will be hired as a Public Safety Dispatcher I and promoted to a Public Safety Dispatcher II after successfully passing training and probation. Find more information here: Public Safety Dispatcher I Public Safety Dispatcher II Your Impact : Evaluate incoming calls to determine the appropriate action. Receive and dispatch calls for the Animal Services Operation. Work Environment: The position is required to work a "3/12 schedule" (three 12-hour shifts) per week. This includes working the graveyard shift. Structured work environment with pre-scheduled meals and rest breaks. Official uniforms must be worn. Chain of command oriented. Minimum Qualifications: Typing Ability: Net speed of 40 wpm High school diploma or equivalent. Prior public safety dispatch experience preferred, or any combination of education and experience that provides equivalent knowledge, skills and abilities. Successful completion of City of Irvine/POST certified dispatch training program is required after hire. Looking for: Exceptional customer service and communication skills. Team-oriented individuals. Ability to work alternating schedules. Ability to remain calm and focused in high stress environments. Desire to make a difference by helping others. *Public Safety Dispatchers are required to work holidays and weekends, as well as rotate through evening, night, and early morning shifts. All applicants must be able to pass the Public Safety background check process. This includes, but is not limited to, the review of: legal documents, police and driving records, credit profile, motor vehicle insurance, vehicle operation, prior employment records, and performance reviews. Information about the public safety background process may be found at our Police Department Employment page. The City Irvine is recognized as one of America's Best Places to Live, according to Money Magazine . The City of Irvine has the distinction of being one of the safest cities in the United States with a population of more than 100,000, based upon FBI statistics on violent crime. Your Team The Public Safety Department is a full-service public safety agency that provides several special program areas including Emergency Management, Crime Prevention, DARE, School Resource Officer, K-9s, Traffic Enforcement, Commercial Vehicle Enforcement, General Investigation, Crime Scene Investigation, Special Investigation (vice & narcotics), and the Special Weapons and Tactics Team (SWAT). The Process The selection process will include an examination and conduct a background investigation prior to appointment. This recruitment may establish an eligibility list to fill future positions in similar and/or lower classifications within the organization. Equal Opportunity Employer The City of Irvine is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation. Closing Date/Time:
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. A 5% Cost of Living Increase is scheduled for 01/01/2024. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 21, 2024
Full Time
Description The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Entry Level. A 5% Cost of Living Increase is scheduled for 01/01/2024. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence, reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include the following components: Peace Officer Standards & Training (P.O.S.T.) Public Safety Dispatcher Entry-Level Test (in compliance with P.O.S.T. standards, the exam evaluates verbal, reasoning, memory, and perceptual abilities) Structured Panel Interview - Applicants must pass the P.O.S.T. Public Safety Dispatcher Entry-Level Test to be invited to the Structured Panel Interview *Applicants that have a valid P.O.S.T Public Safety Dispatcher training certification may be exempt from taking the P.O.S.T. Public Safety Dispatcher exam. Applicants who have successfully completed the P.O.S.T. Entry-level Dispatch Exam through another public safety agency within twelve (12) months of application may be excused from taking the P.O.S.T. Public Safety Dispatcher exam. Written verification of this test score must be submitted to Human Resources for review prior to the date of the written exam. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of experience in clerical and public contact work is required. Typing speed of at least 30 wpm is required (Note: typing certifications are not required to apply, but will be required at a later date.) License/Certificate: Possession of any certification and/or license relevant to the position of public safety dispatcher is preferred. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description A 5% Cost of Living Increase is scheduled for 01/01/2024. The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Lateral (Full-Time) . This recruitment will be used to fill the current vacancies and establish an eligibility list for future vacancies. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Please note that Lateral applicants working for non-P.O.S.T. agencies may be required to undergo the P.O.S.T. written exam unless the candidate is able to submit proof of successful completion of the Public Safety's 120 Hour Basic Course or passing the POST Basic Dispatcher Equivalency Examination (Commission Procedure F-5). Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of public safety dispatching experience, including the successful completion of probation as a public safety dispatcher. Experience must be recent and have occurred within the last two (2) years. License/Certificate Requirements: Possession of a POST Basic Public Safety Dispatcher Certification is desirable. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Apr 21, 2024
Full Time
Description A 5% Cost of Living Increase is scheduled for 01/01/2024. The City of Laguna Beach Police Department is accepting applications for the position of Public Safety Dispatcher - Lateral (Full-Time) . This recruitment will be used to fill the current vacancies and establish an eligibility list for future vacancies. The Position: Under the general supervision of a Police Sergeant, dispatches public safety equipment and personnel (Police, Fire and Marine Safety) in response to requests for service using telephone, computer, and radio communications systems. Responds to emergency calls for public safety service(s) requiring independent judgment as to a course of action where unprecedented situations may arise; performs a variety of general support duties related to communication activities including recordkeeping, typing, monitoring alarm systems and teletype communications; performs related duties as assigned. Reports to/Supervises: Reports to the Support Services Supervisor and in his or her absence reports to the shift Watch Commander. In the Chain of Command structure, the Public Safety Dispatcher ultimately report to the Support Services Division Commander (Captain or Lieutenant), excluding issues where the chain of command might be circumvented. Required Competencies: Handling Stress Decision Making Listening Oral Communication Attention to Detail Integrity and Ethics Analyzing & Interpreting Data Critical Thinking Using Technology Adaptability Self-Management Legal & Regulatory Navigation Handling Conflict Teamwork Selection Process: All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis. The selection process will include a Structured Panel Interview. Those recommended for further evaluation will undergo a department interview with City staff. Based on the Department's needs, the selection process listed may be modified. Candidates will be notified via e-mail of any changes in the selection process. Please note that Lateral applicants working for non-P.O.S.T. agencies may be required to undergo the P.O.S.T. written exam unless the candidate is able to submit proof of successful completion of the Public Safety's 120 Hour Basic Course or passing the POST Basic Dispatcher Equivalency Examination (Commission Procedure F-5). Pre-Placement Process : All prospective candidates must successfully pass a background security investigation, polygraph examination, pre-employment physical examination including a drug test, and a psychological examination. Examples of Duties The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Receives, screens and transmits public safety calls via telephone and radio communications systems Dispatches public safety personnel and equipment (Police, Fire and Marine Safety) in response to requests for service Performs intensive data inputting of information received via computer keyboard Types departmental reports and initiates forms related to the operation and procedures of the Records Division Completes reports and complaints for court prosecution May make personal searches of prisoners Initiates and sends messages and requests for information on law enforcement computer systems Employee has considerable contact over the radio and telephone with public safety employees in the field and the general public, frequently in emotionally stressful situations Works evening, weekend and holiday shifts as assigned Qualifications Any combination demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: Graduation from high school or equivalent. Experience: Two (2) years of public safety dispatching experience, including the successful completion of probation as a public safety dispatcher. Experience must be recent and have occurred within the last two (2) years. License/Certificate Requirements: Possession of a POST Basic Public Safety Dispatcher Certification is desirable. Supplemental Information Knowledge of: Office procedures and methods Ability to: Keep basic records and type on a computer Work shifts, including evenings/nights and weekends (minimum of 48 hours a month) Learn the rules of the Federal Communications Commission regarding radio transmissions Work under stressful situations and exercise good judgment in emergencies Accurately record and retain data given verbally Skills: Possess a clear speaking voice and an excellent memory Capable of making rapid and appropriate decisions Constant alertness and attention to detail when dealing with the public and dispatching personnel and equipment Laguna Beach: With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches. Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit and animal control. The Department: The Police Department is organized into two divisions (Support Services, and Investigative and Field Services), and provides general law enforcement services, including animal control. Benefits for Laguna Beach Police Employees' Association (PEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2.7% at 57 for PEPRA CalPERS Safety members; 3% at 50 for tier I Classic CalPERS Safety members; 3% at 55 for tier II Classic CalPERS Safety members. Health Coverage: The City currently offers medical, dental, and vision insurance coverage for employees and their dependents. In addition, the City provides life insurance and a long-term disability plan for employees. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave may be accumulated without limit. Special Assignment Pay Canine Handler - 14 hours per month at two thirds of their regular rate of pay, then paid at time and a half for the off-duty caring, grooming, feeding, training, and otherwise maintaining of their department-issued canine or Support Services dog/equipment Community Outreach Officer and Field Training Officer - 10% of base pay School Resource Officer, Motorcycle, and Detective - 5% of base pay Educational Incentive Pay Educational Degree: Sworn employees in the position of Police Officer, Police Corporal and Police Sergeant are eligible for a bonus of 2.5% of base salary for an AA Degree, or 5% of base salary for a BA or BS Degree. POST Certifications: Sworn police department employees are eligible for the following: 1. 4% of base salary for an Intermediate POST Certificate. 2. 9% of base salary for an Advanced POST Certificate. The two POST certificates are not cumulative. An employee with Advanced POST will receive 9% and not any additional compensation for first having an Intermediate POST Certificate. Public Safety Dispatchers, Senior Public Safety Dispatchers, and the Support Services Supervisor, are eligible for the following: 1. 5% of base salary for a Dispatcher Advanced POST Certificate. When an employee receives either an Intermediate or Advanced POST Certificate they shall provide the City with a copy of the Certificate and will then be paid by the City retroactively to the effective date of the Certificate. Other Benefits The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 4/30/2024 11:59 PM Pacific
Apr 02, 2024
Full Time
Description THE EL DORADO COUNTY SHERIFF’S OFFICE The El Dorado County Sheriff’s Office is dedicated to providing exceptional public service in alignment with the Sheriff's Office Mission and Vision, taking a modern approach to the traditional services of law enforcement, fostering leadership and employee development, and remaining faithful and responsive to the communities we serve. THE OPPORTUNITY Sheriff's Public Safety Dispatchers have the opportunity to serve their communities in a unique way; following the Sheriff's Vision of Total Care and connecting services to citizens in their time of need. Public Safety Dispatchers are assigned to the Public Safety Facility in Placerville, Ca and have the opportunity to serve as Communication Training Officers and Tactical Dispatchers. Check out our website, www.joinEDSO.org for more information! The selected candidate will have the opportunity to: Receive, analyze and evaluate 911, emergency and business calls, and other public utility service calls; transfers calls to appropriate parties or creates a law enforcement call for service. Operates multi-channel radio systems, monitors other communication channels, while maintaining radio traffic on main channels. Responds to law enforcement-initiated radio traffic and request and relays information to law enforcement units. Operates computer equipment to access local, state and federal criminal justice information systems; operates communication systems to transmit and receive information with allied law enforcement agencies. For a full description of duties and responsibilities, please review the job description here . Sheriff’s Personnel Unit will assess your application to determine if you are minimally qualified using the following recommendations. Any combination of the required experience, education, and training that would provide the essential knowledge, skills, and abilities is qualifying. Public Safety Dispatch I: Experience: Equivalent to graduation from high school; AND One (1) year of public contact and/or non-emergency dispatching experience. Click here to view the minimum qualifications for Sheriff's Public Safety Dispatcher I/II, as well as the physical, environmental, and working conditions. SUBMIT YOUR APPLICATION Apply online by clicking the 'Apply' link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept'. If you have any questions regarding this recruitment, please contact Miah Linson in the Sheriff’s Personnel Unit at linsonr @edso.org . RECRUITMENT PROCESS The Sheriff’s Personnel Unit will screen all applications to identify qualified candidates. Those applicants who meet the minimum requirements for this position will be required to complete a pre-investigative questionnaire. Based on the information provided, applicants may be disqualified based on criteria set forth in Part 7, Section 706.1 of the County of El Dorado Personnel Rules and in conjunction with Sheriff’s Selection Policy 1000. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. CritiCall Computer Exam (Weighted 100%): The CritiCall exam will be utilized to determine an applicant's ranking and placement on the eligibility list. The examination has been tentatively scheduled for the second Thursday of each month. If it is determined that you meet the minimum qualifications and are therefore eligible to participate, you will be notified by email at least one week prior to the examination. If you have taken this examination within twelve (12) months prior to the scheduled date of the examination, you may elect to transfer that examination score or sit for the examination again; you must contact Human Resources prior to the scheduled exam date to request that your previous score be transferred. Please refer to Sheriff's Policy 1000 - Selection Standards for more information regarding disqualifying events in an applicants background. For more information on the recruitment process, click here . Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION The El Dorado County Sheriff’s Office is recruiting applicants for Sheriff's Public Safety Dispatcher I/II . This recruitment will establish a list for the purpose of filling current and future full time and extra help vacancies. We currently have the following vacancies: Multiple full time and extra help vacancy located in Placerville, Ca. Click here for Frequently Asked Questions. The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply. Prior to conditional job offer, candidates will undergo a thorough background investigation. Many job classifications require a pre-employment medical screening. Depending on the job classification, medical screening may include testing for drugs, a positive test may result in revocation of an employment offer. Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history. Escape the traffic and smog because El Dorado County is just: 40 miles from Downtown Sacramento 50 miles from Sacramento Airport 129 miles to San Francisco Here are a few of the many activities and events available throughout El Dorado County: Hiking, Camping, Fishing, Boating, and Watersports Skiing and Snowboarding Live Music and Music Festivals Local Craft Breweries and Wineries El Dorado County Fair Placerville Speedway Farm to Fork Restaurants Local Shopping Gems CHECK OUT OUR VIDEO TO LEARN MORE The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs! For your Health and Well-Being: Medical Dental Vision Flexible Spending Accounts - FSA & HSA Employee Assistance Program (EAP) Basic Life Insurance Long Term Disability (LTD) Discounts on gym memberships For your Financial Future: CalPERSRetirement Deferred Compensation (457) Plans Optional Life Insurance For your Work/Life Balance: Paid Holidays Floating Holidays Vacation and sick leave accruals To learn more about the benefits offered by the County of El Dorado please visit our website located here . Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law. Closing Date/Time: 4/30/2024 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Please note : this is not an entry level police dispatcher position. Please see our job opening for Police Dispatcher I if you have no experience as a public safety dispatcher. The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: This is the journey-level position and performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed Can multi-task and quickly prioritize needs Can work in a collaborative team environment and take instruction well Stay composed and control their own emotions Has the technological skills to operate multiple computers, programs, radios and recording equipment Has excellent attention to detail and organization skills Is familiar with or can quickly learn the city of Concord and can read Maputo find routes, locations, and addresses Is flexible and can adapt to any situation Embraces and embodies the City’s Mission, Vision and Values . RECRUITMENT INCENTIVES Leave Pre-Accruals: The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire. Communications Training Officer Pay Differential: Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee. EXCELLENT BENEFITS PACKAGE This position is represented by Teamsters Local 856 and receives an excellent benefits package, including but not limited to: $2.00/hour shift differential for night shift and $2.50/hour for grave shift $120/month bilingual pay for qualifying languages Generous contributions to health, dental and vision plans Employer paid life insurance and contributions to retirement plans Fully paid tuition reimbursement program Employer paid Employee Assistance Program and robust peer support program TYPING CERTIFICATE REQUIREMENT A typing certificate issued within the last 12 months is required . The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute ( 35 net WPM ) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching.Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status.Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems.Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants.Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data.Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools.Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions.Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance.Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes.Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures.Assists in training entry level and per diem dispatchers as required.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Qualifications Knowledge and Abilities: Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: Continuous
Apr 22, 2024
Full Time
Job Characteristics ***OPEN & PROMOTIONAL JOB OPPORTUNITY*** Police Dispatcher II Please note : this is not an entry level police dispatcher position. Please see our job opening for Police Dispatcher I if you have no experience as a public safety dispatcher. The City of Concord's Police Department is currently seeking customer-service oriented individuals who enjoy working in a highly productive yet fast-paced environment to serve as their next Police Dispatcher. The Police Department: The members of the Concord Police Department are dedicated to providing the highest quality police services in order to enhance community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, lead a community commitment to resolve problems, and improve the safety and quality of life in our city. What you will be doing in this role: This is the journey-level position and performs the full range of radio and telephone dispatch duties with a high degree of independence. The Police Dispatcher II performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and file maintenance in a computer-aided environment. We are looking for someone who: Can assess situations accurately, make quick decisions, and use sound judgement Has excellent oral and written communication skills Is naturally compassionate and comfortable speaking to individuals who are emotional or stressed Can multi-task and quickly prioritize needs Can work in a collaborative team environment and take instruction well Stay composed and control their own emotions Has the technological skills to operate multiple computers, programs, radios and recording equipment Has excellent attention to detail and organization skills Is familiar with or can quickly learn the city of Concord and can read Maputo find routes, locations, and addresses Is flexible and can adapt to any situation Embraces and embodies the City’s Mission, Vision and Values . RECRUITMENT INCENTIVES Leave Pre-Accruals: The first year of leave accruals (80 hours vacation and 96 hours sick leave) shall be front-loaded at time of hire. Communications Training Officer Pay Differential: Police Dispatcher IIs who are assigned as Communications Training Officers (CTOs) will receive an additional 5% pay for each hour assigned and engaged in providing formal training to a police dispatcher trainee. EXCELLENT BENEFITS PACKAGE This position is represented by Teamsters Local 856 and receives an excellent benefits package, including but not limited to: $2.00/hour shift differential for night shift and $2.50/hour for grave shift $120/month bilingual pay for qualifying languages Generous contributions to health, dental and vision plans Employer paid life insurance and contributions to retirement plans Fully paid tuition reimbursement program Employer paid Employee Assistance Program and robust peer support program TYPING CERTIFICATE REQUIREMENT A typing certificate issued within the last 12 months is required . The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate attached, or not meeting the minimum words per minute ( 35 net WPM ) WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Please note: in response to the Covid-19 pandemic, online typing test results will be considered. If possible, please take a five minute timed test online that reflects gross WPM with errors, or net WPM. IMPORTANT : Contact with candidates will primarily be via email. Make sure you list a current email that you check regularly on your application. If you have any specific questions regarding the recruitment and selection process, please contact the Human Resources Department at (925) 671-3308. POLICE DISPATCHER II Purpose In support of police law enforcement and other public safety functions, performs activities related to the processing of service requests including communications and dispatch, status monitoring, information development and communication, entry level dispatcher training, and records and files maintenance in a computer-aided environment; performs related and other work as required all within the context of the City's Mission of providing responsive, cost effective, and innovative local government services through a collaborative effort with the community to make Concord a city of the highest quality. Equipment, Methods & Guidelines Uses computer-aided dispatch system, including 911 emergency telephone, Telephone Device for the Deaf (TDD) and other multi-line telephone systems, various law enforcement telecommunications systems, multi-channel radio console with headsets and telephone handsets, video display terminals, computer keyboards, and alarm systems. Resource materials include hardware and software documentation, Dispatcher Training Manual, Dispatcher Training Guide, call-out schedules, maps, standardized service request classifications, level of response decision criteria, policies, regulations, operating procedures, directives, and violation codes contained in both City and other agency reference documents and manuals. Working Conditions Work is located in the Police Communications Center with variable lighting intensity and background noise. Work includes pressures generated by the necessity for appropriate and timely responses and follow-up required by emergency and routine events that often occur simultaneously. Work also involves prolonged periods of sitting. Incumbents are subject to shift assignments including evenings, weekends, and holidays; and to shift holdovers, early work calls, and scheduled overtime. Physical Demands Work emphasizes clear speech, visual and hearing acuity, and manual dexterity; prolonged periods of sitting and of wearing a headset; may occasionally perform moderate lifting (such as 30-50 pound boxes of computer paper), carrying, pushing, pulling and stooping. Must be able to work in an environment, with randomly occurring periods that are dominated by crisis situations and stress filled working conditions. Supervisory Guidance Received/Given Supervision received is intended to prescribe both general and detailed methods for achieving objectives. This is the journey level dispatcher classification and incumbents are expected to assist in training and monitoring the progress of entry level dispatchers when conditions require. Examples of duties include, but are not limited to Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations. Enters relevant information by computer keyboard and, as appropriate, transmits message for dispatching.Assigns calls to police units for necessary action, determining how many and which units are required for response. May coordinate, with patrol supervisors regarding deployment of personnel. Visually monitors video display terminals and aurally monitors police radio frequencies to ensure correct status of officers and pending and dispatched calls, making "on-line changes" via keyboard as appropriate. Calls out Public Works standby personnel, perform call-outs for various local government entities, and monitors local government radio for their status.Determines appropriate communications or research channels selecting from emergency telephone lines, radio room telephone lines, business telephone lines, police radio channels, other agency radio channels, and manual computerized information systems.Provides information to officers expeditiously in areas such as warrants, vehicles, driver's licenses, parole, and criminal history information. Interprets or clarifies coded responses from various systems for police officers or other parties. Confirms warrants with responsible agencies, receives warrants and updates status of warrants.Accesses and updates information in a variety of on-line Law Enforcement data systems, including systems which contain confidential data.Develops, confirms, and relays information by contacting persons such as those in the internal chain of command; relatives of those involved in incidents; employers; hospitals; sworn and non-sworn public safety personnel at other agencies; other City departments; ambulance services; detoxification centers; tow companies; attorneys; state parole; animal control; commercial establishments; alarm companies; and schools.Monitors other public safety and emergency preparedness radio traffic; fire panel and security system boards; local government radio channels; and jail and complaint desk alarms, and takes appropriate actions.Maintains various logs and records of activities, such as radio transmissions, telephone calls received, call-outs and tow requests, equipment failure log, personal time keeping an attendance.Follows defined alternative procedures in the event of computer or other equipment malfunction such as performing shut down and start up procedures. Performs various tasks to ensure proper operation of equipment such as setting and resetting computer system, video display terminals, mobile data terminals and printers; and changing print ribbons, paper, and recording tapes.Performs activities related to the operation of a county-wide law enforcement radio system (CLERS) such as monitoring radio channel and issuing all points bulletins following county protocol and procedures.Assists in training entry level and per diem dispatchers as required.Promotes the City's Mission to make Concord a city of the highest quality by providing responsive, cost-effective, and innovative government services; understands and subscribes to the Vision and Values Statement adopted by the City.Performs other work as assigned. Conviction History: If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Qualifications Knowledge and Abilities: Knowledge of specific data processing and telecommunications equipment used in a public safety Communications Center. Knowledge of relevant sections of various California codes such as the Penal, Health and Safety, Municipal, Welfare and Institutions, and Vehicle codes; interdepartmental regulations, policies and procedures; various hardware and software documentation; Federal Communications Commission Regulations; of the resources, equipment, methods, procedures, and nomenclature included in and associated with computer-aided dispatch and automated information systems. Ability to read, comprehend, and retain. Ability to learn the geographic layout of the City, including location of streets, street names, freeways, shopping centers, industrial parks, hotels, and other landmarks. Ability to remain calm in situations of stress; to assess events quickly and accurately; to adapt communications and behavioral styles appropriately in response to individuals and situations; to obtain and accurately record required information; to effectively classify and prioritize service requests; to act promptly and decisively; to make acceptable decisions; to quickly search and find information from resource systems, manuals, maps and other documents and to accurately and concisely convey such information orally and in writing; to spell accurately and use correct grammar; to speak clearly, concisely and audibly; to perform multiple tasks simultaneously; to meet the physical requirements of the work; to understand and carry out oral and written instructions; and to establish and maintain cooperative and effective relationships with those contacted in the course of work. Education: Satisfactory completion of high school or the equivalent. Experience: Three years of related work experience that has provided the knowledge, skills and abilities necessary to perform the duties of a law enforcement dispatcher in a computer-assisted environment, including at least one year experience working in a POST-certified law enforcement communications center. Other Other: Ability to operate an alpha-numeric keyboard with sufficient speed and accuracy to provide efficient input into a computer terminal, measured by the ability to type at a rate of 35 words per minute (net). A typing certificate issued within the last 12 months is required. The typing certificate must be attached to the online application and scored according to the following method: 5 minute timed typing exercise, showing a gross rate of speed and a net rate of speed. This information MUST be included on the typing certificate. Applications received without a valid typing certificate, or not meeting the minimum net words per minute WILL NOT be considered and WILL NOT be contacted to correct the deficiency. Online typing tests WILL NOT be accepted. For a list of agencies where you can obtain your typing certificate, please click here. Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications. Must have successfully completed the POST-certified police dispatcher course and have successfully passed probation as a dispatcher for a POST-certified law enforcement communications center. Must successfully complete a background investigation as a condition of employment. A California Driver's License and a satisfactory driving record are conditions of initial and continued employment. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees. For a complete overview, click here . Below is a brief listing of what the City offers: Dental & Vision Insurance Employee Assistance Program Health Insurance Holidays Life Insurance Pre-tax Savings Benefits Retiree Medical (3 levels based on date of hire) Retirement Program Short-term Disability*and Long-term Disability Social Security/Medicare Vacation & Sick Leave *Not available for sworn personnel. Closing Date/Time: Continuous
Monterey County Human Resources
Salinas, California, United States
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
Apr 22, 2024
Full Time
Position Description Final Filing Deadline: Continuous Priority Screen Date: The 30th of each Month Exam #: 22/80S21/08OM Calling all LAW and FIRE Dispatchers If you are currently an experienced public safety dispatcher, join our team! THIS IS NOT AN ENTRY LEVEL POSITION Applicants must have current experience as a public safety dispatcher. The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders. The Department is currently authorized 75 full time positions which includes 56 Dispatcher positions. The organizational structure of the Department includes a Director, Assistant Director and 3 Emergency Communications Managers followed by 9 shift supervisors. Other key logistical positions include a Finance Manager, 2 Departmental Information Coordinators (CAD), Records/GIS Manager and a Secretary. The Department has a primary 24-seat center and a 12-seat back up center. The Department utilizes Central Square Enterprise CAD, VIPER phone system and a Harris Radio system. We invite you to join our team! Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 911 and non-emergency calls. This class represents the full working level class in the Communications Dispatcher series. Communications Dispatcher II is distinguished from the next lower level class of Communications Dispatcher I in that the latter is the entry level class and works under close supervision. The Eligible List established by this recruitment process will be used to fill current and future vacancies on a regular full-time basis. Examples of Duties Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.Operates an electronic telephone console, receives emergency calls, and provides information to the public.Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.Acts as coordinator in dispatching personnel and equipment to emergencies.Operates a variety of sophisticated communications equipment including a computer aided dispatch system, radio transmitters, receivers and other related communications equipment.Provides information to agencies linked with major emergency operations.Provides after hour emergency call out services for all contract agencies. To view the complete job description, please visit the Monterey County website: http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/class-specifications Examples of Experience/Education/Training THE SUCCESSFUL CANDIDATE: Will have a proven track record demonstrating the following knowledge, skills and abilities: Working knowledge of: Techniques, procedures and methods used in the operation of a public safety communications center.Regulations of the Federal Communications Commission applicable to the operation of radio-telephone communications equipment.General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.Use and proper care of computer and radio-telephone equipment.The geography of Monterey County involving streets, roads, major buildings and various agency jurisdictions. Skill and Ability to : Remain calm and think clearly in emergency communications.Interpret and apply pertinent rules and regulations.Dispatch public safety equipment and personnel in a coordinated manner.Communicate clearly and effectively with the general public and safety officials.Take and transmit clear and complete directions/information.Type with keyboard familiarity and accuracy on a computer keyboard.Evaluate situations, organize thoughts and respond quickly and accurately.Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.Establish and maintain cooperative relationships with those contacted in the course of work.Perform a variety of tasks simultaneously. EXAMPLES OF EXPERIENCE/EDUCATION/TRAINING: Any combination of training, education, and/or experience which provides for the knowledge, skills, and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is: Experience: Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County. Additional Information CONDITIONS OF EMPLOYMENT: As a condition of employment, the incumbent will be required to: Be willing and available to work all shifts, nights, week-ends, holidays and overtime.Possess a valid Class C Drivers' License, or be able to provide suitable transportation that is approved by the hiring authority.Successfully complete and pass a background investigation including Psychological and Medical evaluation.Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal. Application and Selection Procedures Apply On-Line at https://www.governmentjobs.com/careers/montereycounty OR Hard copy applications: may be obtained by calling: (831) 769-8882 The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include: A completed County of Monterey Employment Application Responses to the Supplemental Questions All application materials must be received by the priority screen date for a guaranteed review; OR Applicants who fail to provide all required materials by the final filing deadline will not be considered. Re sumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process. Upon conditional offer of employment, all candidates must successfully complete and pass a Law Enforcement Background Investigation, Pre-Employment Medical Examination and a Psychological Examination. EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATIONS Monterey County is a drug-free work place and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, call (831) 769-8882. BENEFITS Monterey County offers an excellent benefits package. To view the “J” Unit Benefit Summary of benefits please visit our website https://www.co.monterey.ca.us/home/showpublisheddocument/99630/637490872747330000 . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies & Practices Resolution or Memorandum of Understanding (MOU) prevails over this listing COVID-19: On July 30, 2021 the County of Monterey Board of Supervisors took action to mandate COVID-19 vaccination for all employees to include new hires. The vaccination requirement is in accordance with Section 25 of the County of Monterey Emergency Response Manual and COVID-19 Prevention Program Link . Applicants who accept employment with the County of Monterey, will be required to be fully vaccinated. However, individuals may request medical or religious exemptions and will be required to complete the appropriate request and certification forms for review and approval no later than their start date. Medical / Religion . NOTES: As a condition of employment, prospective employees will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal conviction. Employees must have and show their Social Security Card on the first day of work. Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S. A list of acceptable documents is available on the USCIS Form I-9. If you are hired into this classification in a temporary position, your rate of pay will be hourly and you will not be eligible for the benefits listed in the summary. http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet
City of Sacramento, CA
Sacramento, California, United States
THE POSITION You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS *SEE LATERAL ENTRY REQUIREMENTS* Knowledge of: English grammar, usage, spelling and punctuation. Standard radio broadcasting procedures and rules. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: Successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution: High school diploma or G.E.D. equivalent an additional four (4) years of customer service experience may substitute for the required education. -OR- LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job# 002050-24-PD-4 on your documents. 2. Online CritiCall Exam : ( Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on April 30, 2024 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: https://www.cityofsacramento.gov/HR/employment The online CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at: https://www.cityofsacramento.gov/HR/employment The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within t he Safari browser. Please note, Microsoft is no longer supporting I nternet Explorer thus the exam may not be compatible with Internet Explorer Browse . For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail )- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligib ility : Candidates who pass the online CritiCall examination , submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re - take the exam for this position if you have successfully passed the CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the CritiCall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/30/2024 11:59 PM Pacific
Apr 02, 2024
Full Time
THE POSITION You must have taken and passed the Dispatcher CritiCall examination for further consideration. To take the examination, click here . You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position. Please review "Qualifications - Lateral Entry" within this job announcement before applying for this position Please Note: a candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position. To receive incoming telephone calls and dispatch police units as necessary for assistance; perform a variety of general support duties related to communications activities. DISTINGUISHING CHARACTERISTICS Positions in this class are flexibly staffed and are normally filled by advancement from the lower class of Dispatcher I. Appointment at the higher class requires that the employee be performing the full range of duties assigned to the class. Work in this class is distinguished from that of the Dispatcher I class by the greater independence with which an incumbent is expected to operate. Dispatcher II is a journey-level classification and incumbents are expected to perform the full range of duties of Dispatcher without direct supervision. SUPERVISION RECEIVED AND EXERCISED General supervision is provided by a Dispatcher III. ESSENTIAL DUTIES AND RESPONSIBILITIES • Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service. • Maintain radio contact with all units on assignment. • Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies. • Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information. • Query and enter stolen, stored, and repossessed vehicle information. • Perform a variety of records keeping duties related to the computer aided dispatch system. • Test and inspect equipment as required. • Testify in court as needed. • Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports. • Write daily work progress reports when training a new Dispatcher. • Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept. • Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification. QUALIFICATIONS *SEE LATERAL ENTRY REQUIREMENTS* Knowledge of: English grammar, usage, spelling and punctuation. Standard radio broadcasting procedures and rules. Ability to: Express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court. Effectively communicate with and elicit information from upset and irate citizens. Work under pressure and exercise good judgment in emergency situations. Exercise independent judgment and work with a minimum of supervision. Use a computer and keyboard to enter data provided verbally and in writing. Learn standard broadcasting rules and procedures. Learn City street system and physical layout of Sacramento. Understand and comply with oral and written directions. Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment. Value customers and co-workers through provision of excellent customer service. Operate office machines and equipment. Type 40 net words per minute. EXPERIENCE AND EDUCATION Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university. Experience: Successful completion of the probationary period as a Dispatcher I with the City of Sacramento. Substitution: High school diploma or G.E.D. equivalent an additional four (4) years of customer service experience may substitute for the required education. -OR- LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on 40 hours per week (pro-rated if less than 40 hours/week). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission. Documents should be submitted to the City of Sacramento Employment Office as attachment(s) via online with the employment application, emailed to employment@cityofsacramento.org , or by FAX to (916) 596-1556. If submitting via FAX/email, please include your name and Job# 002050-24-PD-4 on your documents. 2. Online CritiCall Exam : ( Pass/Fail) - Candidates must have taken and passed the Dispatcher CritiCall Examination by 11:59 p.m. on April 30, 2024 for further consideration. Candidates can access the examination at any time by visiting the City of Sacramento’s Examination’s website: https://www.cityofsacramento.gov/HR/employment The online CritiCall examination may test your ability to: Follow rules and directions. Make decisions quickly and accurately based on rules you are provided. Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. Hear, comprehend, summarize, and/or answer questions about information provided verbally in short story form. Use written information provided on lists (such as an alphabetically sequenced telephone book). Recognize if bits of information, such as addresses or names, are similar or different. Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). Perform basic arithmetic (such as addition, subtraction, percentages) without a calculator or other tools. Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. Evaluate information provided in order to prioritize or categorize incidents. Evaluate information and identify the most correct solution based upon that information. Determine routes and/or locations using very basic maps. (No prior map-reading training or experience is required to correctly respond to these questions.) Correctly spell commonly used words which sound alike that might delay emergency assistance if misspelled (e.g., patience instead of patients). Communicate using sentences or phrases that clearly express the intended meaning. Read and comprehend written passages. A Dispatcher CritiCall Examination study guide is available for your reference on the City of Sacramento’s Applicant Resources Page at: https://www.cityofsacramento.gov/HR/employment The exam is fully compatible with the latest version of Chrome, Edge, and Firefox. Safari users will have to follow the onscreen instructions after clicking the test link for enabling the auto-play function within t he Safari browser. Please note, Microsoft is no longer supporting I nternet Explorer thus the exam may not be compatible with Internet Explorer Browse . For Apple users, the Safari browser defaults the Media Auto-Play settings to “off”, which prevents sound in certain modules from playing. The setting is easily changed to allow for Auto-Play. Please make sure you check these settings prior to beginning your exam. This exam contains several audio components. Computer speakers and/or headphones will be required. If you have not used the testing system previously, you may be prompted to download a browser plug-in. Please do so in order to take the exam from your computer. 3. Screening Committee : (Pass/Fail )- Human Resources will only evaluate employment applications for the minimum qualifications of candidates who have passed the CritiCall examination. Human Resources will evaluate employment applications for the minimum qualifications stated on the job announcement. Candidates who have passed the exam and meet the minimum qualifications will be referred to the department after the last day of the month. 4. Eligib ility : Candidates who pass the online CritiCall examination , submit a valid employment application, and meet the qualification standards will be forwarded to the department for further consideration. You are not required to re-apply or re - take the exam for this position if you have successfully passed the CritiCall test and have active eligibility. You will maintain eligibility for one year from the date of notification of a passing score on the CritiCall examination. 5. Background Process: If considered for appointment, candidates must pass a background investigation, which includes a criminal history check, fingerprinting, polygraph test, psychological test, credit check, and drug use history. QUESTIONS For questions concerning Drug Use Standards or the Background process: Visit the Police Department web site at http://www.sacpd.org/ OR; Call the Police Recruiting Office at (916) 808-0880 OR; Send an email to police_recruiting@pd.cityofsacramento.org For questions concerning the Sacramento Police Department's Public Safety Communications Academy: Call the Sacramento Police Department's Public Safety Communications Academy at (916) 277-1740. For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 4/30/2024 11:59 PM Pacific
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($61,589 - $84,635 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency within the past 5 years. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County within the past 5 years. Desired Qualifications The ideal candidate will possess the following: Computer-aided Dispatching (CAD) System Training Course Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Mar 13, 2024
Full Time
The Job *$1000 upon promotion to the journey-level classification and $1000 upon successful completion of 2080 service hours in the journey-level classification. See MOU for details. The Sheriff's Department is recruiting for Advanced Communications Dispatchers who dispatch emergency vehicles to incidents involving public safety. Positions are primarily located at the Valley Control Center in Rialto and the Desert Control Center in Hesperia. Each center serves as the primary 9-1-1 Public Safety Answering Point (PSAP) for its respective geographic location. Multiple vacancies exist at both locations. For more detailed information, refer to the Sheriff's Communications Dispatcher II Trainee job description. CONDITIONS OF EMPLOYMENT 1) Promotion: Sheriff's Communications Dispatcher II Trainees are eligible for promotion to Sheriff's Communications Dispatcher II ($61,589 - $84,635 annually) upon meeting the minimum requirements for that class including receiving a satisfactory work performance evaluation. Incumbents must promote within eighteen (18) months or be terminated. 2) Background: Candidates must not have been convicted of a felony and must successfully pass an extensive background investigation which includes a fingerprint check and polygraph. May also include a psychological evaluation. 3) Shift: Applicants must be available for all shifts; incumbents will be required to work rotating shifts, or be on call for work, on weekends, holidays, and evenings, including mandatory overtime; refusal of assigned shift may result in removal from the list or termination. 4) Availability: This department is a "24/7" operation, and the incumbent can expect to work rotating, night, weekend, day, and graveyard shifts, as well as holidays and weekends. 5) Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements REQUIRED KEYBOARDING SPEED 35 wpm REQUIRED CERTIFICATION California P.O.S.T. Public Safety Dispatcher Basic Certificate REQUIRED EXPERIENCE - Must meet one (1) of the following options: Option 1 Twelve (12) months of emergency call intake or dispatching experience with a law enforcement agency within the past 5 years. Option 2 Six (6) months as a Sheriff's Communications Dispatcher I with San Bernardino County within the past 5 years. Desired Qualifications The ideal candidate will possess the following: Computer-aided Dispatching (CAD) System Training Course Department of Justice certified CLETS course Department of Justice certified DMV course Selection Process Examination : There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire. It is to your advantage to provide as much relevant and detailed work experience as possible. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider applyingbefore the posted deadline date. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Technical & Inspection Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Nevada County, CA
Nevada City, California, United States
Definition and Class Characteristics THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VACANT POSITIONS Are you an experienced Public Safety Dispatcher? Are you looking to take your career to the next level? We are looking for highly motivated and passionate individuals to join our Public Safety Dispatch team! If you are interested in advancing your career and are motivated to join our team after learning about us and what we do to make a difference in our community, apply to be a part of our exceptional team. We want to meet you! **UP TO $5,000.00 HIRING BONUS** **************************************************************** THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VANCANT POSITIONS Recruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! Benefits: This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education. HIRING PROCESS Step 1: Apply! Complete your job application. Step 2: Applicants who pass the application screening will be placed on our eligibility list. Your name will remain active on our eligibility list for six months. Step 3: Prepare your POST Personal History Statement in preparation of oral interviews. Step 4: Interviews - Our Dispatch management team will schedule oral panel interviews with candidates on the eligibility list. A completed POST Personal History Statement must be provided at the time of oral interview. Step 5 : Background investigation - After successful passing of the oral interviews, eligible applicants will undergo an in-depth background investigation. Step 6: Sheriff's Interview / Conditional Job Offer: After successfully passing a background investigation, applicants at this state will be invited to a Captain's interview, then a Sheriff's interview. If applicants pass both the Captain's and Sheriff's interviews they will receive a conditional job offer pending the successful completion of a medical and psychological exam, and drug and alcohol test. Once all conditions are met, a start date will be issued. Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a hard-working organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Read the full job description for more information. Examples of Duties Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher II : This is the journey-level classification in the series. Incumbents are expected to possess a complete understanding of the functions, responsibilities and procedures of the dispatch division and perform the full range of duties with a minimum of supervision. Incumbents may assist in training less experienced dispatchers. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. L evel II (in addition to the above): One year of experience performing public safety dispatch work at a level equivalent to the Sheriff's Dispatcher I classification in Nevada County. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Completion of POST (Peace Officer Standards Training) Dispatch Academy training. Completion of CLETS/NCIC certification or ability to obtain CLETS/NCIC certification within the assigned training period. Proof of typing/keyboarding at a net rate of 35 WPM or faster. You must attach proof of your POST Academy and Typing speed to your application. PROOF OF TYPING AT A NET RATE OF 35 WPM IS REQUIRED. PLEASE ATTACH PROOF OF YOUR TYPING ABILITY TO APPLICATION. If you don't have a typing certificate, please visit www.freetypinggame.net . Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Benefits Guide The Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group. Health Insurance The County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs. 2024 Health Insurance Plans Anthem Select HMO Anthem Traditional HMO Blue Shield CalPERS Access+ HMO Blue Shield Trio HMO Kaiser HMO PERS Gold PPO (County sponsored plan) PERS Platinum PPO PORAC (Available to PORAC members only) Flexible Spending Accounts The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA. Life Insurance Voya is the County's life insurance provider. We offer the following products through Voya: Basic Accidental Death and Dismemberment Basic Term Life Optional Accidental Death and Dismemberment plans Optional Dependent Term Life Optional Term Life Dental & Vision Insurance Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider. Retirement The County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions. CalPERS Miscellaneous Tiers: Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62 CalPERS Safety tiers: Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57. We encourage you to visit the CalPERS home page, www.calpers.ca.gov , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or documents and links are subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2 Human.resources@nevadacountyca.gov www.nevadacountyca.gov
Mar 08, 2024
Full Time
Definition and Class Characteristics THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VACANT POSITIONS Are you an experienced Public Safety Dispatcher? Are you looking to take your career to the next level? We are looking for highly motivated and passionate individuals to join our Public Safety Dispatch team! If you are interested in advancing your career and are motivated to join our team after learning about us and what we do to make a difference in our community, apply to be a part of our exceptional team. We want to meet you! **UP TO $5,000.00 HIRING BONUS** **************************************************************** THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST OF QUALIFIED CANDIDATES TO FILL FUTURE VANCANT POSITIONS Recruitment incentives-between $1,000.00 and $5,000.00 paid over a 1-year period (either new or lateral hires). The recruitment incentive is paid in two parts, half upon hire and the remainder paid upon completion of a 12-month probation period. Relocation Incentives, Referral Bonuses, Tuition Reimbursement and Student Loan Repayments are also available to qualified candidates! Benefits: This is a full-time position and the County of Nevada offers an extensive benefit package including, but not limited to, CalPERS retirement, medical, dental and vision insurance, life insurance, and flexible spending accounts (FSA). Nevada County is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program through the Department of Education. HIRING PROCESS Step 1: Apply! Complete your job application. Step 2: Applicants who pass the application screening will be placed on our eligibility list. Your name will remain active on our eligibility list for six months. Step 3: Prepare your POST Personal History Statement in preparation of oral interviews. Step 4: Interviews - Our Dispatch management team will schedule oral panel interviews with candidates on the eligibility list. A completed POST Personal History Statement must be provided at the time of oral interview. Step 5 : Background investigation - After successful passing of the oral interviews, eligible applicants will undergo an in-depth background investigation. Step 6: Sheriff's Interview / Conditional Job Offer: After successfully passing a background investigation, applicants at this state will be invited to a Captain's interview, then a Sheriff's interview. If applicants pass both the Captain's and Sheriff's interviews they will receive a conditional job offer pending the successful completion of a medical and psychological exam, and drug and alcohol test. Once all conditions are met, a start date will be issued. Why Nevada County? Our leadership values employee development and engagement, promotes open and transparent communication, sets us up to be a hard-working organization, and recognizes our contributions. Our leadership connects with the community, listens to them, and provides relevant programming to keep us safe and healthy. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Read the full job description for more information. Examples of Duties Under general supervision, receives and assesses 911 system emergency and non-emergency calls and dispatches fire, medical and law enforcement personnel; maintains radio and telephone communication between the Nevada County Sheriff's Department and law enforcement, fire protection, and emergency service personnel within the County; and performs related work as required. Sheriff's Dispatcher II : This is the journey-level classification in the series. Incumbents are expected to possess a complete understanding of the functions, responsibilities and procedures of the dispatch division and perform the full range of duties with a minimum of supervision. Incumbents may assist in training less experienced dispatchers. Education and Experience Required Level I: Completion of 12th grade and one year of experience in a setting which involves public contact, heavy phone usage, or customer service. L evel II (in addition to the above): One year of experience performing public safety dispatch work at a level equivalent to the Sheriff's Dispatcher I classification in Nevada County. Licenses and Certificates: Possession of a valid California or Nevada driver's license within 30 days of hire. Completion of POST (Peace Officer Standards Training) Dispatch Academy training. Completion of CLETS/NCIC certification or ability to obtain CLETS/NCIC certification within the assigned training period. Proof of typing/keyboarding at a net rate of 35 WPM or faster. You must attach proof of your POST Academy and Typing speed to your application. PROOF OF TYPING AT A NET RATE OF 35 WPM IS REQUIRED. PLEASE ATTACH PROOF OF YOUR TYPING ABILITY TO APPLICATION. If you don't have a typing certificate, please visit www.freetypinggame.net . Click on the Tests tab at the top and then select Free Certificate Tests and follow the steps. Once you have your certificate, save it and attach it in the attachment section of your application prior to submitting. Physical Demands and Working Conditions: Sustained posture and attentiveness for console operation with limited breaks; vision sufficient to read video monitors, annunciator lights, computer screens, and printed materials; manual dexterity to operate control console, computer keyboards, telephone, radio and standard office equipment; speech and hearing to communicate clearly by radio, telephone and in person. Must work rotating shifts, holidays, weekends, and overtime. Some accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations. Other Requirements: Must submit to and pass a psychological evaluation, medical examination and a background investigation. This class description lists the major duties and requirements of the job and is not all-inclusive. Not all duties are necessarily performed by each incumbent. Incumbents may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills. Benefits Guide The Benefits Guide is a comprehensive document for employees of the County of Nevada. Information contained in this summary of benefits is not a binding document. Refer to specific unit summaries and agreements (MOUs) for additional benefit information for each employee group. Health Insurance The County sponsored plan for 2024 is the PERS Gold PPO, but you can also choose plans from providers such as Anthem, Blue Shield, and PORAC (if you are a member) to suit your needs. 2024 Health Insurance Plans Anthem Select HMO Anthem Traditional HMO Blue Shield CalPERS Access+ HMO Blue Shield Trio HMO Kaiser HMO PERS Gold PPO (County sponsored plan) PERS Platinum PPO PORAC (Available to PORAC members only) Flexible Spending Accounts The County offers employees the option to contribute to a pre-tax medical FSA and dependent Care FSA. Life Insurance Voya is the County's life insurance provider. We offer the following products through Voya: Basic Accidental Death and Dismemberment Basic Term Life Optional Accidental Death and Dismemberment plans Optional Dependent Term Life Optional Term Life Dental & Vision Insurance Nevada County employees can opt to receive dental and vision insurance without opting for health insurance coverage as well. This will give employees more flexibility to match their choice of insurance plans to their specific needs. Delta Dental is the dental provider offered through Nevada County and VSP Vision Care is our vision care provider. Retirement The County is a member of the CalPERS retirement system and provides the opportunity for voluntary contributions to a 457 deferred compensation account through Nationwide by way of pre-tax and Roth payroll deductions. CalPERS Miscellaneous Tiers: Tier 1 (Classic-former employee originally hired on or before 12/13/12 and are returning to Nevada County) 2.7% @ 55 Tier 2 (Hired by a CalPERS employer between 12/14/12-12/31/12 and coming to Nevada County with less than 6 months between separation from former CalPERS employer and hire date with Nevada County) 2%@60 Tier 3 (Hired by first CalPERS employer on or after 1/1/13 or having a break in service of more than six months between another CalPERS employer and Nevada County) 2%@62 CalPERS Safety tiers: Tier 1 (Classic-former employees originally hired on or before 12/13/12 and are returning to Nevada County) 3% @ 50. Tier 2 (Hired by a CalPERS employer between 7/2411-12/31/12 and coming to Nevada County with less than 6-months between separation from former CalPERS employer and hire date with Nevada County) 3% @ 55. Tier 3 (Hired by any CalPERS employer on or after 1/1/13) 2.7% @ 57. We encourage you to visit the CalPERS home page, www.calpers.ca.gov , to search related information about the retirement plans noted here so that you fully understand what your retirement formula means to you. NEVADA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or documents and links are subject to change without notice. Nevada County Human Resources Department 950 Maidu Avenue, Nevada City, CA 95959 (530) 265-7010 option 2 Human.resources@nevadacountyca.gov www.nevadacountyca.gov
Description ANSWER THE CALL Join the Roseville Police Department in the role of Dispatcher II. Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross-trained to handle law enforcement, fire and medical emergency calls, often providing life-saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance. If you are looking for a rewarding career serving the Roseville community, apply now. Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive. The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. Examples of Duties For a detailed and complete job description, click HERE . Minimum Qualifications For a detailed and complete job description, click HERE . Experience and Training Experience : Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville. AND Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. AND License or Certificate: Some positions may need to possess a valid California driver’s license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Mar 07, 2024
Full Time
Description ANSWER THE CALL Join the Roseville Police Department in the role of Dispatcher II. Dispatchers play a vital role in Public Safety, serving as the “first” of the first responders and a line of communication between the community and our public safety agencies. As a dispatcher, you’ll be cross-trained to handle law enforcement, fire and medical emergency calls, often providing life-saving instructions and sense of comfort and calm until additional resources arrive. You’ll also provide non-emergency assistance, including dispatching animal control and assistance for water, sewer, electric utility and street maintenance. If you are looking for a rewarding career serving the Roseville community, apply now. Roseville offers a competitive salary and comprehensive benefits package, opportunities for growth, and an engaging culture where innovation and collaboration thrive. The Human Resources Department is accepting applications for the position of Dispatcher II in the Police Department. The normal work schedule will be a 10 hour shift that will include working nights and weekends. The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community. DEFINITION To answer emergency and non-emergency calls for police, fire and other City services; to prioritize calls and dispatch police, fire, or other emergency units as appropriate; to perform related specialized record keeping; and to perform clerical work as required. DISTINGUISHING CHARACTERISTICS This is the journey level class in the Dispatcher series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. SUPERVISION RECEIVED AND EXERCISED Receives general supervision from a Communications Supervisor; may receive technical and/or functional supervision from Communications training officers, as appropriate. May exercise technical supervision over Dispatcher I level personnel, as assigned. Examples of Duties For a detailed and complete job description, click HERE . Minimum Qualifications For a detailed and complete job description, click HERE . Experience and Training Experience : Two years of experience performing duties similar to that of a Dispatcher I with the City of Roseville. AND Training: Equivalent to completion of the twelfth (12th) grade GED, or higher level degree. AND License or Certificate: Some positions may need to possess a valid California driver’s license as required by the position by date of appointment. Must obtain a California Peace Officers Standards and Training Commission (P.O.S.T.) Public Safety Dispatcher Basic Certificate within one year of appointment. Must obtain National Academies of Emergency Dispatch (NAEMD) Emergency Medical Dispatch Certificate within one year of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous