SOCIAL SERVICES SUPERVISOR I

  • Orange County, CA
  • Orange County, California
  • May 11, 2021
Full Time Administrative Analysis and Research Clerical and Administrative Support Human and Social Services
  • Salary: $61,900.80 - $83,532.80 Annually USD

Job Description


SOCIAL SERVICES SUPERVISOR I

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:

Effective July 2, 2021 - 2.5% increase

Effective July 1, 2022 - 3.5% increase

Mandatory Employee Retirement Contributions will decrease on the following dates:

Effective July 2, 2021 - 1.2% decrease

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

This recruitment will be open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 PM (PST) on the day the County's needs are met. Qualified candidates are encouraged to apply immediately as this recruitment may close at any time without further notice.

This recruitment will establish an open eligible list to fill current and future Social Services Supervisor I positions. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

SOCIAL SERVICES AGENCY

The County of Orange Social Services Agency (SSA) operates under the policy direction of the Orange County Board of Supervisors and the California Departments of Social Services and Health Care Services. Employing over 4,000 dedicated and hardworking staff, SSA plans, implements, and operates Federal, State and County social services programs that protect children and adults from abuse or neglect; enable the frail and disabled to remain in their homes rather than being institutionalized; move eligible families from dependency to self-sufficiency; and provide benefits for eligible recipients. Funding for programs comes from State, Federal, and County sources. SSA is comprised of the following four (4) divisions: Assistance Programs (AP); Children & Family Services (CFS); Family Self-Sufficiency & Adult Services (FSS-AS); and Administrative Services.

THE OPPORTUNITY

Depending on the assignment, the Social Services Supervisor I will perform responsibilities which will include but are not limited to:
  • Supervise multiple staff which may include Social Worker I/II, Senior Accounting Assistants, Office Technicians, Eligibility Technicians, Group Counselors, and Staff Nurses
  • Provides high-level staff support for training, resource development, and policy development; parent/child visitation and direct care of children/youth at county shelter; and continuous quality improvement/quality assurance, systems troubleshooting, development, and support, and program compliance
  • Supervise a section of a department, manage supervisors of a small team or manage/lead one or more programs within SSA
  • Apply Federal, State and County regulations and policies pertaining to different social services programs
  • Direct contact with general public, students, community partners, etc. and provide assistance with various inquiries and community events
  • Performs as a first or second level supervisor depending on the department needs
  • Lead agency workgroups, complete special projects, and attend meeting/conferences with State and County representatives
  • Make administrative suggestions/recommendations, develop and/or improve processes, including policies and procedures
  • Ensures program compliance by performing quality assurance/quality control reviews to ensure all applicable federal and state regulations, and county policies and procedures are followed
  • Creates and review various resources, training material, and desk guides as needed
  • Effectively collaborate with internal and external partners to ensure policy and procedural understanding
  • implements broad program objectives and be accountable for overall results in respective area of responsibility
  • Make independent decisions for the program, including a high degree of independent judgment and problem solving of complex operational and program issues
  • Collaborates with State and County partners to advance key initiatives, system changes, and projects
  • Commutes to various office locations such as, Aliso Viejo, Anaheim, Cypress, Garden Grove Santa Ana, Orange, and Laguna Hills or may telecommute
  • Conduct in-person presentations and webinars as needed
  • Works in a fast paced, interactive environment

Work Hours/Schedule:
The work hours/schedule vary from 7:00 a.m. to 5:30 p.m. Monday through Friday, and are subject to change to meet the needs of the department. There are some assignments that may require shift work, and/or working weekends, and/or holidays.

MINIMUM QUALIFICATIONS
Please click here to learn more about minimum qualifications and job duties for Social Services Supervisor I.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will have training and/or have a strong foundational knowledge of Social Services Agency programs. The ideal candidate will also have knowledge, skills, and abilities which would demonstrate the following competencies:

Technical Knowledge
  • Knowledge of SSA Administrative policies and procedures, mission and goals, and pertinent Memorandum of Understanding (MOU), including regulations and other operational plans
  • Knowledge of policies and procedures as set by the State, Federal and County

Technical Experience
  • Engages in program projects, researches and provides recommendations to improve program services
  • Leads a project team or workgroup resulting in successful outcomes
  • Reviews and confers with staff regarding caseload management necessary to deliver client services
  • Utilizes Microsoft Word, Excel, and Outlook proficiently and stays current with other computer systems
  • Composes reports and prepares statistics relative to the work
  • Prepares, develops and reviews training materials and conducts presentations
  • Knowledge and experiencing working with major systems such as CWS/CMS or eligibility determination systems
  • Reviews and analyzes pertinent information from reports, systems and/or case files to ensure program compliance
  • Develops policies and procedures pertaining to social services programs
  • Promotes sustainable changes in service delivery and practice to improve the quality of social services
  • Serves clients who are in need of human services including those who have mental illness, complex health/social and psycho-social needs and those who have communicable diseases
  • Ensures delivery of services in accordance with agency and State policies, rules and regulations
  • Implements Federal, State and County policies and procedures and represents the County at State hearings
Leadership/ Supervision
  • Plans and assigns workloads and monitors staff
  • Supervises staff, sets performance standards, evaluates staff performance, and writes performance evaluations
  • Identifies, ensure staff development, and training needs are met.
  • Conducts unit meetings and provides program updates to staff
  • Enhances team development by providing team members the support, guidance, and direction needed to provide outstanding services to internal and external customers
  • Provides feedback and assists subordinates with improving work performance and addresses discipline problems as needed
  • Manages personnel issues in accordance with the guidelines established by Human Resource Services
  • Collaborates with agency, county and State initiatives representing Orange County interests
Communication Skills
  • Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities and colleagues
  • Listens effectively and presents ideas and complex materials concisely, clearly and logically
  • Encourages open and productive communication
Critical Thinking/ Problem Solving
  • Operates effectively in a demanding environment
  • Adapts to changes according to the changing needs of the populations served and in accordance with Federal, State and County policy and operations
  • Defines problems, analyzes data and recommends possible alternatives for problem resolution
Teamwork/ Collaboration
  • Establishes and maintains beneficial working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public
  • Interacts professionally, respectfully and responsibly with clients and families, County employees partner agencies and the community
  • Effectively employs cultural diversity competence when communicating with internal and external customers

SPECIAL QUALIFICATIONS
Candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all applications to identify the qualified candidates for the position based on the skills required to meet the needs of the County. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

  • Application Screening: (Refer/Non-Refer) Human Resource Services (HRS) will initially screen applications for the minimum qualifications. Only those applications that meet the required qualifications will be referred to the next step.
  • Application Appraisal Panel: (Weighted 100%) An Application Appraisal Panel (AAP) of job knowledge experts will thoroughly screen and evaluate all application materials for job knowledge, competencies, and related experience described above. Clarity of expression, grammar, spelling and ability to follow instructions will be considered in the evaluation process. Only the most successful candidates will be placed on the eligible list.

Eligible List: Human Resource Services (HRS) will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the Agency's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the recruitment process.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .

FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, please contact Raylina Avila at (714) 245-6209 or raylina.avila@ssa.ocgov.com.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.


Closing Date/Time: Continuous

Job Address

Orange County, California United States View Map