Deputy Director - City of San Jose , Community Energy Department

  • City of San Jose
  • San Jose, California
  • Aug 15, 2021
Full Time Utilities Executive
  • Salary: 124,012 USD
  • Salary Top: 193,173
  • Apply By: May 15, 2021

Summary

PLEASE FOLLOW INSTRUCTIONS ON JOB ANNOUNCEMENT BROCHURE IN THIS LINK TO SUBMIT AN APPLICATION. https://www.sanjoseca.gov/home/showpublisheddocument/71633/637547812167603786

The City of San José is seeking an experienced Deputy Director to oversee Marketing, Customer Account Management, Energy Programs, and Communications functions for the Department. The Community Energy Department launched clean energy services to most residents and commercial customers in early 2019 and concluded enrollment of first customers in early 2021.

Job Description

This position reports to the Director of CED it is responsible for customer relations, account and billing services, business development, community engagement, marketing and communications, and customer programs. The Deputy Director is an integral part of the Community Energy Department executive team and will have the following responsibilities:

 Forecast SJCE’s annual revenue plan and achieve targets. Track electricity usage, revenue, and cash collections by customer class. Coach the team to provide high quality customer service optimizing the User Experience (UX).

 Lead SJCE rate-making recommendations, implementation and communication of new rates.

 Lead SJCE’s account services function, developing and maintaining relationships with key customers.

 Oversee internal and contracted services for data management, billing services, and the customer call center, Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX).

 Manage press releases and external relations. Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns. Schedule and make public and community presentations.

 Oversee all department marketing strategies and communications including, print, social media, e-newsletters, and the department’s website.

 Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness.

 Work collaboratively with City Council and the Clean Energy Community Advisory Commission, develop programs that respond to customer needs, oversee communications regarding rates and billing issues.

 Provide leadership and collaborate with staff across CED, the City Manager’s Office, Finance, the City Attorney’s Office, Intergovernmental Relations, to achieve SJCE and City objectives.

 Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community.

 Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals.

Job Requirements

Education: A bachelor’s degree from an accredited college or university in business, public administration or related field.

Experience: Six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in energy or utility expertise in a public agency, utility, or private company. Experience managing a work unit equivalent to a major division within a City department or large private company is desirable

Federal law requires all employees to provide verification of their eligibility to work in this country.

The City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Special Instructions

PLEASE FOLLOW INSTRUCTIONS ON JOB ANNOUNCEMENT BROCHURE IN THIS LINK TO SUBMIT AN APPLICATION. https://www.sanjoseca.gov/home/showpublisheddocument/71633/637547812167603786

Additional Information

PLEASE FOLLOW INSTRUCTIONS ON JOB ANNOUNCEMENT BROCHURE IN THIS LINK TO SUBMIT AN APPLICATION. https://www.sanjoseca.gov/home/showpublisheddocument/71633/637547812167603786

Job Address

San Jose, California United States View Map