Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Dean of Humanities & the Arts, the Community Events Specialist is charged with the planning and support of curricular programming events for the College and all of its units. This position is key in working with faculty, staff, and students to ensure clear processes and outcomes for all sponsored College events. The Community Events Specialist is expected to work alongside the Director of Public Programming and Marketing Coordinator and Project Specialist to assist the faculty and staff in producing consistent quality events and communication support for the College of Humanities and the Arts. The position provides awareness of the college's brand identity, mission, and vision to produce a wide range of university and public events that involve a collection of SJSU stakeholders, community leaders, and public supporters. Will involve evening and weekend work, as events are scheduled. Key Responsibilities Develop and plan timelines, monitors budget, provide faculty budgetary guidance and support, and coordinate Humanities and Art (H&A) Artistic Excellence Programming outreach events within SJSU, City of San Jose, and surrounding community Enters purchase orders, direct payments, reimbursements, travel authorizations, travel reimbursements for AEPG events and other H&A events Tracks budget allocations and expenses for AEPG events and other events Coordinates with FD&O, Events Center and Purchasing, as needed Coordinating staffing needs with the College and department(s) associated with the event. Including set up, event duration, and breakdown Events range from small dinner gatherings and small receptions to large-scale gala-type events Create engaging content to announce and publicize events Hire, train, and supervise student assistants Update College directories, calendars, websites, and other social media avenues to drive engagement Assist with running reports and creating surveys of Directed Self Placement courses. Release students holds in PeopleSoft Design and create engaging text, image, and video content for College website and social media accounts to create an online presence for college programs and events Knowledge, Skills & Abilities Ability to handle multiple work priorities, organize and plan work and projects Ability to perform accurately in a detail-oriented environment Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies General knowledge of University methods, procedures, and practices; English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports General knowledge of standard office technology and systems, and software applications such as word processing, spreadsheet, and database management Ability to learn PeopleSoft and Oracle reporting systems and extract financial information from mainframe financial or student systems Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the department Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area Strong oral and written communication skills Must possess excellent customer service and public relations skills Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor of Arts or Bachelor of Science related to disciples in H&A or business Four (4) years of related experience in office management, event management, project management and customer service Experience with computers, relational databases, and spreadsheets applications Experience in the supervision and training of staff and familiarity with university policies and department procedures Compensation Classification: Administrative Analyst/Specialist - Non Exempt Anticipated Hiring Range: $5,130/month - $5,517/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 6, 2023 through January 21, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 06 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary Reporting to the Dean of Humanities & the Arts, the Community Events Specialist is charged with the planning and support of curricular programming events for the College and all of its units. This position is key in working with faculty, staff, and students to ensure clear processes and outcomes for all sponsored College events. The Community Events Specialist is expected to work alongside the Director of Public Programming and Marketing Coordinator and Project Specialist to assist the faculty and staff in producing consistent quality events and communication support for the College of Humanities and the Arts. The position provides awareness of the college's brand identity, mission, and vision to produce a wide range of university and public events that involve a collection of SJSU stakeholders, community leaders, and public supporters. Will involve evening and weekend work, as events are scheduled. Key Responsibilities Develop and plan timelines, monitors budget, provide faculty budgetary guidance and support, and coordinate Humanities and Art (H&A) Artistic Excellence Programming outreach events within SJSU, City of San Jose, and surrounding community Enters purchase orders, direct payments, reimbursements, travel authorizations, travel reimbursements for AEPG events and other H&A events Tracks budget allocations and expenses for AEPG events and other events Coordinates with FD&O, Events Center and Purchasing, as needed Coordinating staffing needs with the College and department(s) associated with the event. Including set up, event duration, and breakdown Events range from small dinner gatherings and small receptions to large-scale gala-type events Create engaging content to announce and publicize events Hire, train, and supervise student assistants Update College directories, calendars, websites, and other social media avenues to drive engagement Assist with running reports and creating surveys of Directed Self Placement courses. Release students holds in PeopleSoft Design and create engaging text, image, and video content for College website and social media accounts to create an online presence for college programs and events Knowledge, Skills & Abilities Ability to handle multiple work priorities, organize and plan work and projects Ability to perform accurately in a detail-oriented environment Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies General knowledge of University methods, procedures, and practices; English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports General knowledge of standard office technology and systems, and software applications such as word processing, spreadsheet, and database management Ability to learn PeopleSoft and Oracle reporting systems and extract financial information from mainframe financial or student systems Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the department Ability to interpret and apply policies and procedures independently, and use judgment and discretion to act when precedents do not exist Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area Strong oral and written communication skills Must possess excellent customer service and public relations skills Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor of Arts or Bachelor of Science related to disciples in H&A or business Four (4) years of related experience in office management, event management, project management and customer service Experience with computers, relational databases, and spreadsheets applications Experience in the supervision and training of staff and familiarity with university policies and department procedures Compensation Classification: Administrative Analyst/Specialist - Non Exempt Anticipated Hiring Range: $5,130/month - $5,517/month CSU Salary Range: $3,518/month - $6,791/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: December 6, 2023 through January 21, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Dec 06 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary This position performs duties under the limited supervision of the Network Services Director. The Cloud Network Engineer works independently to plan, design, engineer, operate, support, maintain, and monitor the wide area network, private cloud, hybrid cloud, public cloud, wireless and local area networks on campus. This position serves as the expert-level primary for the emerging Public Cloud Infrastructure network technologies (i.e; GCP, Azure and AWS). The position is responsible for overseeing the technical design and deployment of the University’s network strategy. Primary responsibilities include controlling network activity to ensure sound and secure operations and coordinating and monitoring multiple concurrent projects relating to the expansion and maintenance of existing network facilities and deployment of new network technologies. This position focuses on core network infrastructure, public cloud networking, WAN and border infrastructure. Key Responsibilities Provide program management of assigned network architecture and development of future roadmaps based on CSU/SJSU, industry best practices and vendor input, including plans for future network technologies integration and deployment. Design, manage and maintain network and VOIP architecture and services deployment to improve efficiency and cost effectiveness in adherence with existing technology strategy. Provide proactive consultation to management on needs, risks, plans and opportunities in assigned technology areas. Lead network technology projects from evaluation, implementation, validation, and documentation. Prepare and execute plans for campus expansions and upgrades, including integration of other campus services. Collaborate with other CSU campuses to integrate/access SJSU services with other systems hosted at different CSUs/cloud/vendor sites. Provide Full Lifecycle for Emerging AWS/Azure/GCP Public Cloud Infrastructure. Collaborate with ISO to design, plan and maintain network systems, on premise and in the cloud, to adhere to ISO policy and standards. Secure network resources from inappropriate access and other threats. Address security related issues for network access and devices. Collaborate with Campus resources on security incidents. Develop and manage processes and procedures to support daily campus network/VOIP services and operations. Manage network/VOIP services based on ITSM practices established by IT. Conduct network tests and monitoring of network integrity, performance and security to identify service issues and develop plans for remediation. Maintain and support network equipment and software systems, including firewalls, switches, WAPs & WLAN controllers, VOIP Infrastructure and other network related hardware and software. Recommend initiatives and changes to improve quality and services. Follow all change management procedures including preparation of change requests to execution. Mentor and cross-train staff on best practices and operational processes. Create and maintain documentation for assigned technologies. Troubleshoot network problems for Cloud, WAN, LAN and Wireless communications and security issues. Troubleshoot VOIP related issues for SJSU Managed VOIP infrastructure like UC/UCCE. Develop and implement procedures, tools and best practices to avoid wasted resources and improve efficiency for SJSU users when using the network resources in on premise and public clouds. Knowledge, Skills & Abilities Ability to design and maintain network security and integrity of data on network Ability to develop, document and continuously improve operational processes and procedures Ability to investigate security incidents within respective systems Ability to lead and manage projects and change implementations in alignment with IT best practices Ability to manage vendor relationships to provide effect support to assigned technologies Ability to mentor and train staff on network technologies and procedures Advanced knowledge of how to configure and operate network hardware and software, including routers, switches, firewalls, management systems, and protocols Advanced knowledge of IP data, voice and video networks Advanced knowledge of network architecture and design for performance, reliability, and security Advanced knowledge of network traffic and performance parameters to interpret variance and service impact to users Comprehensive knowledge of local and wide area networks (LAN, WAN) and wireless system configuration(s) and protocols. Comprehensive knowledge of AWS/Azure/GCP Cloud networking, and general public Cloud networking Comprehensive knowledge of network architecture, configuration, protocols, and interconnectivity requirements for internal/external information transmission Comprehensive knowledge of network routing protocols (OSPF, BGP, MPLS) Comprehensive knowledge of firewall platforms (Cisco, Palo Alto) Comprehensive knowledge of security standards and network system utilities Demonstrated ability to install, configure, operate, and maintain applicable network equipment and application software programs Understanding of Identity Management and authentication concepts Advance knowledge with Infrastructure as Code and desire to apply automation to all aspects of the network cloud administration and operations Required Qualifications Bachelor’s degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training Five years of hands-on experience managing converged enterprise networks Preferred Qualifications Minimum 7 years of hands-on experience with the following protocols (OSPF/BGP/MPLS) Five years of hands-on experience with Cisco Nexus and IOS-XE platforms Five years of hands-on experience with Cisco/Palo Alto Firewalls Five years of professional experience with architecting and building substantial networks on IaaS and PaaS platforms such as GCP, Azure or AWS Compensation Classification: Network Analyst - Expert CSU Salary Range: $6,686/month - $12,947/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 7, 2023 through November 20, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). #LI-RC1 Advertised: Nov 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Mar 07, 2024
Job Summary This position performs duties under the limited supervision of the Network Services Director. The Cloud Network Engineer works independently to plan, design, engineer, operate, support, maintain, and monitor the wide area network, private cloud, hybrid cloud, public cloud, wireless and local area networks on campus. This position serves as the expert-level primary for the emerging Public Cloud Infrastructure network technologies (i.e; GCP, Azure and AWS). The position is responsible for overseeing the technical design and deployment of the University’s network strategy. Primary responsibilities include controlling network activity to ensure sound and secure operations and coordinating and monitoring multiple concurrent projects relating to the expansion and maintenance of existing network facilities and deployment of new network technologies. This position focuses on core network infrastructure, public cloud networking, WAN and border infrastructure. Key Responsibilities Provide program management of assigned network architecture and development of future roadmaps based on CSU/SJSU, industry best practices and vendor input, including plans for future network technologies integration and deployment. Design, manage and maintain network and VOIP architecture and services deployment to improve efficiency and cost effectiveness in adherence with existing technology strategy. Provide proactive consultation to management on needs, risks, plans and opportunities in assigned technology areas. Lead network technology projects from evaluation, implementation, validation, and documentation. Prepare and execute plans for campus expansions and upgrades, including integration of other campus services. Collaborate with other CSU campuses to integrate/access SJSU services with other systems hosted at different CSUs/cloud/vendor sites. Provide Full Lifecycle for Emerging AWS/Azure/GCP Public Cloud Infrastructure. Collaborate with ISO to design, plan and maintain network systems, on premise and in the cloud, to adhere to ISO policy and standards. Secure network resources from inappropriate access and other threats. Address security related issues for network access and devices. Collaborate with Campus resources on security incidents. Develop and manage processes and procedures to support daily campus network/VOIP services and operations. Manage network/VOIP services based on ITSM practices established by IT. Conduct network tests and monitoring of network integrity, performance and security to identify service issues and develop plans for remediation. Maintain and support network equipment and software systems, including firewalls, switches, WAPs & WLAN controllers, VOIP Infrastructure and other network related hardware and software. Recommend initiatives and changes to improve quality and services. Follow all change management procedures including preparation of change requests to execution. Mentor and cross-train staff on best practices and operational processes. Create and maintain documentation for assigned technologies. Troubleshoot network problems for Cloud, WAN, LAN and Wireless communications and security issues. Troubleshoot VOIP related issues for SJSU Managed VOIP infrastructure like UC/UCCE. Develop and implement procedures, tools and best practices to avoid wasted resources and improve efficiency for SJSU users when using the network resources in on premise and public clouds. Knowledge, Skills & Abilities Ability to design and maintain network security and integrity of data on network Ability to develop, document and continuously improve operational processes and procedures Ability to investigate security incidents within respective systems Ability to lead and manage projects and change implementations in alignment with IT best practices Ability to manage vendor relationships to provide effect support to assigned technologies Ability to mentor and train staff on network technologies and procedures Advanced knowledge of how to configure and operate network hardware and software, including routers, switches, firewalls, management systems, and protocols Advanced knowledge of IP data, voice and video networks Advanced knowledge of network architecture and design for performance, reliability, and security Advanced knowledge of network traffic and performance parameters to interpret variance and service impact to users Comprehensive knowledge of local and wide area networks (LAN, WAN) and wireless system configuration(s) and protocols. Comprehensive knowledge of AWS/Azure/GCP Cloud networking, and general public Cloud networking Comprehensive knowledge of network architecture, configuration, protocols, and interconnectivity requirements for internal/external information transmission Comprehensive knowledge of network routing protocols (OSPF, BGP, MPLS) Comprehensive knowledge of firewall platforms (Cisco, Palo Alto) Comprehensive knowledge of security standards and network system utilities Demonstrated ability to install, configure, operate, and maintain applicable network equipment and application software programs Understanding of Identity Management and authentication concepts Advance knowledge with Infrastructure as Code and desire to apply automation to all aspects of the network cloud administration and operations Required Qualifications Bachelor’s degree in computer science, engineering, industrial technology, telecommunications or a related technical field, or equivalent training Five years of hands-on experience managing converged enterprise networks Preferred Qualifications Minimum 7 years of hands-on experience with the following protocols (OSPF/BGP/MPLS) Five years of hands-on experience with Cisco Nexus and IOS-XE platforms Five years of hands-on experience with Cisco/Palo Alto Firewalls Five years of professional experience with architecting and building substantial networks on IaaS and PaaS platforms such as GCP, Azure or AWS Compensation Classification: Network Analyst - Expert CSU Salary Range: $6,686/month - $12,947/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: November 7, 2023 through November 20, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). #LI-RC1 Advertised: Nov 07 2023 Pacific Standard Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $4,922.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented University with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office Coordinator performs duties under general supervision of the Associate Director, Housing Operations and Commercial Services and works independently to provide department office coordination and administrative support functions while providing excellent customer service. The incumbent coordinates various administrative services for the department including Housing front office reception/customer service, mailroom, procurement, and staff calendar scheduling. The Office Coordinator also provides lead work direction to student staff, support bay card printing and student assistant hiring-packet creation/dissemination, and lockouts. Independent judgment and initiative are expected and exercised during day-to-day operations. In addition, the incumbent provides a full range of support functions in support of the Housing and Residence Life program. Responsibilities Coordinate Housing Office Functions: Create a friendly and welcoming environment and set the office tone, meeting excellent customer service standards. Coordinate reception responsibilities for the Housing front office to assist current residents, prospective residents, campus partners, vendors, and other visitors. Ensure that the front office has sufficient coverage and operations run smoothly. Maintain an organized and tidy office work space at all times. Develop a system for maintaining cleanliness and organized resources at the Housing front office. Frequently check office supply stock and reorder supplies as needed. Coordinate with staff to send mass mail to residents. Maintain resident and departmental files in an organized fashion, ensuring confidential information is secured. Coordinate recruitment and hiring of student staff as needed in support of front desk operations. Provide lead work direction for front desk student staff. Provide training, scheduling, lead work direction, and evaluation for Lassen student staff. This includes troubleshooting open/missed shifts, planning, directing and evaluating the student staff according to the objectives established for the department. Coordinate department errand runs and mail distribution, ensuring they are done in a timely manner. This includes overseeing the logging/accountability of mail and packages to meet all federal and state laws as well as University and department policies and guidelines. Utilizes StarRez to assist residents in navigating the online contracting and maintenance processes. Ensure a supply of all department forms are available for staff and students. Respond to student and general inquiries made through email, phone, or video chat in a timely, professional and friendly manner with a focus on customer service. Responsible for obtaining, reconciling, and distributing payroll checks monthly to professional and student staff. This includes timesheet processing for student assistants, ensuring required approvals are obtained and information is accurate and submitted in a timely manner. Schedule appointments for Student Housing and Residential Life (SHRL) staff. Support department processes by tracking department form responses. Collect and report customer service patterns and feedback and make adjustments to operations when necessary. Schedule and provide housing tours. Coordinate the lock-out process. This includes but is not limited to key audits, lock changes/requests, maintaining records of lock-out and key processing requests. Track and check in/out of vendors, providing necessary access. Assist with staff onboarding by setting up office space with standard supplies. Assist with student staff onboarding by building and disseminating hiring packets and tracking the steps of the onboarding process. Meet with representatives from the Census Bureau to conduct a residential census. Update, print, and disseminate the department's directory. Liaison between residents and SHRL team. Keep supervisor apprised with community, resident and other issues affecting the Housing office. Coordinates Procurement: Serve as liaison for Housing with University procurement services. Purchase all Housing supplies. Administer the department purchasing program which includes reviewing requests, creates requisitions for purchased items and services. Transmit and prioritize approved purchase orders and supporting documents to both University Procurement and supplier. Track orders and confirm system lead times, delivery dates, and costs with Housing Analyst. Advise Housing analyst to ensure invoices are received in a timely manner and reconciled. Identify opportunities and implement actions to achieve maximum efficiency with procuring supplies and equipment. Contribute to consolidation, reduction, and rationalization of Housing’s supplier base. Keep daily records and work with accounts payable to pay vendors per University policy. Coordinate all recurring bills incurred by the department such as but not limited to: PG&E and Waste Management. Responsible for closing out all of the department's purchase orders. Maintain and update databases to ensure expenses are posted in a timely fashion and amounts are allocated appropriately to their respective accounts. Screen and audit P-Card reports to ensure expenses are being allocated against proper chartfields per department guidelines. Assist staff members in preparation of p-card reports and serve as a resource for questions regarding p-card policy updates and direct connection to University accounts payable department. Provide manager with explanation and assessment of p-card reports. This gives managers the ability to work with direct reports on proper use of chartfield strings. Assist staff in procuring retreat, large scale events, and special events. Assist staff in the planning, reservation and payment of transportation needs. Assist staff in securing travel advances and working with University travel agents. Responsible for training and program development of the procurement area within Housing. Monthly and Quarterly training are required to ensure the department is up to date on any department or University policies. Resident Mailroom Coordination: Coordinate all aspects of the residential mailroom processes. Respond to all mail delivery inquiries. Coordinate scheduling of student assistants to staff the mailroom. Coordinate deliveries with variety of carrier services Provide workflow of mail processes. Provide training, scheduling, and evaluation of student staff. Residential BayCard Coordination: Coordinate printing BayCards for residents. Responds to all inquiries regarding BayCard photos and printing. Ensures that paperwork is provided to the Building Services Coordinator. Other Duties and Support Functions: Develop liaison relationships with other University departments to coordinate efforts where appropriates. Serve on University committees as appropriate. Participate on Housing departmental task forces and committees as assigned. Serve as emergency back-up for other functional areas as needed. Review status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures. Assist in documenting functional area policies and procedures and train department staff in their implementation. Assist with all aspects of transition, opening and closing periods as needed. Respond to inquiries within (two) 2 business days. Refer position specific inquiries to appropriate University and department personnel. Report any updates or pertinent issues that need addressing to a manager. Assist with residential advocacy and documenting through the CARE system. Performs other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Required Qualifications Excellent customer service skills. Ability to lead and provide direction to student staff. Detail-oriented and excellent organizational skills. Outstanding communication skills, both verbal and written. Ability to multitask, prioritize, and work under pressure and manage high volume work. Ability to adapt to the changing needs of the department. Basic understanding of accounts payable terms and practices. Ability to work effectively with vendors to procure supplies services. Computer literacy, including G-suite, Microsoft Office, Zoom/video chat, and departmental and campus software. Strong sense of discretion and professionalism. Problem-solving skills. Balance a student-centered approach with the operational needs of the department. High motivation and ability to work well without a high-level of supervision. Ability to create effective working relationships in a diverse community. Preferred Skills and Knowledge Experience working in higher education housing and residential life. Experience providing lead work direction/supervision to staff. Procurement experience. At least one year of experience working with college-aged students in a diverse community. At least one year of experience supervising desk operations or customer service initiatives Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the University's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. . Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Aug 22 2024 Pacific Daylight Time Closing Date/Time:
Apr 23, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,379.00 per month to $4,922.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. Classification Administrative Analyst/Specialist, Exempt I About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented University with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Office Coordinator performs duties under general supervision of the Associate Director, Housing Operations and Commercial Services and works independently to provide department office coordination and administrative support functions while providing excellent customer service. The incumbent coordinates various administrative services for the department including Housing front office reception/customer service, mailroom, procurement, and staff calendar scheduling. The Office Coordinator also provides lead work direction to student staff, support bay card printing and student assistant hiring-packet creation/dissemination, and lockouts. Independent judgment and initiative are expected and exercised during day-to-day operations. In addition, the incumbent provides a full range of support functions in support of the Housing and Residence Life program. Responsibilities Coordinate Housing Office Functions: Create a friendly and welcoming environment and set the office tone, meeting excellent customer service standards. Coordinate reception responsibilities for the Housing front office to assist current residents, prospective residents, campus partners, vendors, and other visitors. Ensure that the front office has sufficient coverage and operations run smoothly. Maintain an organized and tidy office work space at all times. Develop a system for maintaining cleanliness and organized resources at the Housing front office. Frequently check office supply stock and reorder supplies as needed. Coordinate with staff to send mass mail to residents. Maintain resident and departmental files in an organized fashion, ensuring confidential information is secured. Coordinate recruitment and hiring of student staff as needed in support of front desk operations. Provide lead work direction for front desk student staff. Provide training, scheduling, lead work direction, and evaluation for Lassen student staff. This includes troubleshooting open/missed shifts, planning, directing and evaluating the student staff according to the objectives established for the department. Coordinate department errand runs and mail distribution, ensuring they are done in a timely manner. This includes overseeing the logging/accountability of mail and packages to meet all federal and state laws as well as University and department policies and guidelines. Utilizes StarRez to assist residents in navigating the online contracting and maintenance processes. Ensure a supply of all department forms are available for staff and students. Respond to student and general inquiries made through email, phone, or video chat in a timely, professional and friendly manner with a focus on customer service. Responsible for obtaining, reconciling, and distributing payroll checks monthly to professional and student staff. This includes timesheet processing for student assistants, ensuring required approvals are obtained and information is accurate and submitted in a timely manner. Schedule appointments for Student Housing and Residential Life (SHRL) staff. Support department processes by tracking department form responses. Collect and report customer service patterns and feedback and make adjustments to operations when necessary. Schedule and provide housing tours. Coordinate the lock-out process. This includes but is not limited to key audits, lock changes/requests, maintaining records of lock-out and key processing requests. Track and check in/out of vendors, providing necessary access. Assist with staff onboarding by setting up office space with standard supplies. Assist with student staff onboarding by building and disseminating hiring packets and tracking the steps of the onboarding process. Meet with representatives from the Census Bureau to conduct a residential census. Update, print, and disseminate the department's directory. Liaison between residents and SHRL team. Keep supervisor apprised with community, resident and other issues affecting the Housing office. Coordinates Procurement: Serve as liaison for Housing with University procurement services. Purchase all Housing supplies. Administer the department purchasing program which includes reviewing requests, creates requisitions for purchased items and services. Transmit and prioritize approved purchase orders and supporting documents to both University Procurement and supplier. Track orders and confirm system lead times, delivery dates, and costs with Housing Analyst. Advise Housing analyst to ensure invoices are received in a timely manner and reconciled. Identify opportunities and implement actions to achieve maximum efficiency with procuring supplies and equipment. Contribute to consolidation, reduction, and rationalization of Housing’s supplier base. Keep daily records and work with accounts payable to pay vendors per University policy. Coordinate all recurring bills incurred by the department such as but not limited to: PG&E and Waste Management. Responsible for closing out all of the department's purchase orders. Maintain and update databases to ensure expenses are posted in a timely fashion and amounts are allocated appropriately to their respective accounts. Screen and audit P-Card reports to ensure expenses are being allocated against proper chartfields per department guidelines. Assist staff members in preparation of p-card reports and serve as a resource for questions regarding p-card policy updates and direct connection to University accounts payable department. Provide manager with explanation and assessment of p-card reports. This gives managers the ability to work with direct reports on proper use of chartfield strings. Assist staff in procuring retreat, large scale events, and special events. Assist staff in the planning, reservation and payment of transportation needs. Assist staff in securing travel advances and working with University travel agents. Responsible for training and program development of the procurement area within Housing. Monthly and Quarterly training are required to ensure the department is up to date on any department or University policies. Resident Mailroom Coordination: Coordinate all aspects of the residential mailroom processes. Respond to all mail delivery inquiries. Coordinate scheduling of student assistants to staff the mailroom. Coordinate deliveries with variety of carrier services Provide workflow of mail processes. Provide training, scheduling, and evaluation of student staff. Residential BayCard Coordination: Coordinate printing BayCards for residents. Responds to all inquiries regarding BayCard photos and printing. Ensures that paperwork is provided to the Building Services Coordinator. Other Duties and Support Functions: Develop liaison relationships with other University departments to coordinate efforts where appropriates. Serve on University committees as appropriate. Participate on Housing departmental task forces and committees as assigned. Serve as emergency back-up for other functional areas as needed. Review status of job tasks and responsibilities with supervisor and/or designee on a regular basis. Prepares and updates position calendar and procedures. Assist in documenting functional area policies and procedures and train department staff in their implementation. Assist with all aspects of transition, opening and closing periods as needed. Respond to inquiries within (two) 2 business days. Refer position specific inquiries to appropriate University and department personnel. Report any updates or pertinent issues that need addressing to a manager. Assist with residential advocacy and documenting through the CARE system. Performs other duties as assigned. Minimum Qualifications A Bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. Fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Required Qualifications Excellent customer service skills. Ability to lead and provide direction to student staff. Detail-oriented and excellent organizational skills. Outstanding communication skills, both verbal and written. Ability to multitask, prioritize, and work under pressure and manage high volume work. Ability to adapt to the changing needs of the department. Basic understanding of accounts payable terms and practices. Ability to work effectively with vendors to procure supplies services. Computer literacy, including G-suite, Microsoft Office, Zoom/video chat, and departmental and campus software. Strong sense of discretion and professionalism. Problem-solving skills. Balance a student-centered approach with the operational needs of the department. High motivation and ability to work well without a high-level of supervision. Ability to create effective working relationships in a diverse community. Preferred Skills and Knowledge Experience working in higher education housing and residential life. Experience providing lead work direction/supervision to staff. Procurement experience. At least one year of experience working with college-aged students in a diverse community. At least one year of experience supervising desk operations or customer service initiatives Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the University's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. . Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Aug 22 2024 Pacific Daylight Time Closing Date/Time: