Program Lead (Administrative Analyst/Specialist, Exempt II) - College of Extended Learning (500007)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Jun 01, 2021
Full Time Administrative Analysis and Research Clerical and Administrative Support

Job Description


Working Title

Program Lead

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


College of Extended Learning

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; from 8:00am to 5:00pm

Anticipated Hiring Range

$6,000 to $6,667 per month ($72,000 to $80,004 annually)

Salary is commensurate with experience.

Position Summary

The Program Lead provides direction and leadership in the development and growth of SF State's College of Extended Learning programs. The Program Lead is required to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective. Work requires regular participation in planning and development activities and, as required, independent determination of methods to meet programmatic or administrative goals.

Responsibilities include building and using industry alliances and partnerships, curriculum development, budget operations, forecasting and monitoring, recruiting instructors, outreach and open house events, assisting in recruiting students, advising students, faculty support, staff support and guiding marketing/public relations initiatives for CEL programs. The Program Lead is responsible for developing academic and professional development courses and programs. This individual will be responsible for completing required documents for the program approvals and assuring SFSU and CSU compliance with existing policies. The Program Lead oversees day-to-day programs operations and provides lead work direction to other staff, with accountability for results.

The Program Lead must use appreciable ingenuity and innovation to conceive of new approaches and solutions to address complex problems and issues.The Program Lead is responsible for assessing needs for revising current offerings or adding educational offerings, developing the content and format of the offering, promoting community participation, directing the operational aspects of program offerings, making arrangements for faculty and sites, and preparing budgets and conducting program reviews and evaluations. Oversees the work of instructors, program support staff, and student assistants

Position Information

Programs Administration, Student Support, and Budget Operations
  • Reviews and recommends applicants for acceptance to programs, as needed.
  • Provides ongoing support and information to students via the application of high level customer service and communication skills to assist students in making successful progress toward their educational objectives.
  • Provides input to leadership on program operations and provides possible solutions that address student experience and/or programmatic issues as they arise.
  • Oversees day-to-day programs operations and provides lead work direction to others.
  • Oversees professional or administrative staff, faculty, and student assistants, with accountability for results and provides feedback to appropriate administrators regarding performance.
  • Assists CEL leadership with systems development and analysis involving all programs at CEL.
  • Arranges program/class logistics, both on and off campus and develops budget projections and financials; identifying funding resources for programs.
  • Produces and shares regular reports with appropriate parties regarding: Enrollment, Budget (expenses &
  • revenues), Programs Advisory Board Meetings, Programs, Student and Faculty Evaluations.
  • Develops and manages program budgets to produce a maximum year-end net
  • Works with unit staff and marketing to create (semester, etc.) course schedules.
  • Explores and develops partnerships and alliances with hardware, software, and media companies as well as other organizations and groups involved in the related industries
  • Oversees technology partnerships that benefit the programs, and recommend software and hardware purchases.
  • In consultation with the Associate Dean, or an appropriate administrator, this position assists with the recruitment of faculty
  • Maintains up-to-date information/training in relevant software systems.
  • Cross trains staff within the unit for backup to maintain smooth operations

Programs Development, Assessment and Analysis
  • Influence over key objectives and longer term goals of programs with high visibility or broad impact within and outside the organization.
  • Develops and produces new educational offerings; creates and develops delivery format and establishes course outlines and content of classes and programs.
  • Develops, promotes and delivers successful training services such as courses, workshops, certificate programs and customized contract training that are able to recover costs.
  • Develops and designs curriculum, keeping the programs up-to- date with advancements in the industry.
  • Uses campus and college procedures to create and track program proposals, maintain and implement a specific portfolio of programs.
  • Develops and implements assessment measures to ensure high-quality programs.
  • Cooperates with campus departments and other organization to move program approvals through approvals.
  • Works with program faculty to design new courses; assists in the creation and development of new program course outlines and content as needed.
  • Develops online courses. Evolves the CEL on line courses by creating strategies for increasing the success of the CEL and SFSU online programs/courses.
  • Evaluates programs using enrollments, instructor and student feedback to make recommendations for continuing existing courses and programs, and implement changes and revisions.
  • Works with the program partners to develop new programs and improve current programs.

Outreach and Programs Marketing Communication
  • Serves as the prime contact for the programs. Manages relationships with outside entities or agencies and manages sensitive information and situations.
  • Manages relationships and joint venture partnerships with industries, organizations, and SF State campus communities.
  • Works with industry and non-profit communities to provide pathways to employment.
  • Promotes industry participation in the development of curricula and extra- curricular projects and ventures. Establishes industry advisory boards where possible and beneficial.
  • Plans and develops marketing, promotional, and publicity strategies and events in conjunction with the Marketing Department, including updating marketing information (e.g. website and print)

Other duties as assigned

Minimum Qualifications
  • General knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods normally obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Knowledge of and ability to apply fundamental concepts.
  • Thorough knowledge of and ability to apply expertise to complex programs and/or administrative specialties, including pertinent laws and regulations.
  • Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management.
  • Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies.
  • Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions.
  • Ability to work with representatives from public and private entities and handle potentially sensitive situations.
  • Demonstrated consultative skills in working with internal and external constituent groups.
  • Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus.

Core Competencies - embody the following competencies:

• Bias toward collaboration and teamwork.
• Effective communication skills.
• Customer/Client Focus with an emphasis in problem solving and resolution.
• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion.

Preferred Qualifications
  • Five years managerial experience in curriculum development and building educational classes.
  • Experience developing resources, budgets, and marketing plans for educational programs and acting as a liaison with the community
  • A minimum of five years' managerial experience in higher education.
  • Demonstrated skills in the development and management of new ventures. Experience developing and delivering online courses.
  • Ability to handle multiple projects simultaneously, assign priorities, and delegate appropriately to meet deadlines. Experience in developing and managing budgets.
  • Experience in recruiting educational instructors and/or consultants. Ability to build consensus, communicate, and work collaboratively.
  • Excellent communication, organization and presentation skills. Ability to represent CEL to our constituencies and to develop good working relationships internally and externally.
  • The ability to work effectively with a wide range of individuals and organizations including industry partners, clients, campus faculty and administrators, faculty and students, and CEL management and staff.

  • Ability to work evenings and weekends as needed.
  • Experience in participating in cross-functional teams or committees to achieve organization-wide priorities.
  • Must possess a valid Driver's License and safe driving record with the ability to drive locally.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: April 28, 2022

Job Address

San Francisco, California 94132 United States View Map