Senior SAP BASIS Administrator -Information Technology Analyst, Senior

  • City of Tacoma, WA
  • Tacoma, Washington
  • Jun 10, 2021
Full Time Administration and Management Administrative Analysis and Research Information Technology and Communication Services
  • Salary: $34.57 - $53.64 Hourly USD

Job Description

Position Description

The City of Tacoma's Information Technology Department has a fantastic opportunity with a great work-life balance, short commute times, professional development and opportunities for advancement for someone interested in becoming a new member of their SAP Applications Operations Team.

Senior SAP BASIS Administrator - Sr. IT Analyst
Responsible for SAP service delivery and plays a key role in guiding the direction and development of the City's SAP platform. This position maintains, enhances, supports, and leads mission critical SAP and third party applications within a team of developers, functional analysts and customer support staff. In addition to the above responsibilities, this position plays a key role in helping to create and shape the overall City SAP strategic direction from both an architectural and implementation perspective. A key aspect of that work will be to work with appropriate IT staff to make modifications to our SAP Infrastructure, training and support processes to align with that strategy. This position is a key component of our development team. The individual will drive the innovation of our online services and SAP capabilities.

  • Strong experience with SAP BASIS
  • Operating system administration, patches and updates (Windows, Linux)
  • Good organization and communication skills
  • Ability to support third party systems
  • Responsible for patching and upgrading SAP and third party systems
  • Responsible for backups and recovery
  • Responsible for client software updates such as SAPGui and SAP Single Sign-on
  • Responsible for SAP systems such as SAP ECC 6.08, SAP ESS, SAP PI and SAP Solution Manager
  • Perform transports through the landscape per approved change control procedures
  • Manage and monitor scheduled jobs
  • Perform user provisioning and security updates
  • Performs client copies as needed
  • Manage OSS tickets with SAP support
  • Manage and monitor integration connections
  • Maintains necessary documentation and work instructions for performing actions
  • Perform system troubleshooting when needed
  • Strong analytical and problem-solving ability
  • Work independently with little guidance, as well as the ability to multitask
  • Establish and maintain cooperative and effective working relationships with other team members
The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and the Olympic Peninsula.

The Tacoma area is also fortunate to have a much more affordable cost of living compared to the Seattle areas to the north; and the City of Tacoma offers a very generous program of employee benefits, which includes a great pension plan that can continue to provide income during retirement.

The City of Tacoma offers a generous program of employee benefits:
  • Outstanding working conditions and an exceptional quality-of-life environment.
  • Medical coverage for eligible employees, spouses and dependents, including children up to age 26.
  • Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits.
  • Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26.
  • Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code.
  • Personal time off.
  • Paid holidays.
  • A great pension plan.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.


Equivalent combination to: Bachelor degree in computer science or related field and four or more years directly related information technology work experience.

  • A valid Washington State Driver's License at time of appointment with maintenance thereafter.

Knowledge & Skills

  • Effective written and oral communication.
  • Act ethically and honestly, build trust by demonstrating consistency, manage self and work processes, and accept personal responsibility for the quality and timeliness of work. Meet standards, deadlines, and work schedules making the best use of available time and resources.
  • Set an example to providing excellent customer service putting the customer first, and making customer service a priority.
  • Can be relied upon to achieve excellent results with little need for oversight.
  • Adapt easily to changing business needs, conditions and work responsibilities. Adapt approach, goals and methods to achieve successful solutions and results in dynamic situations.
  • Effective diagnosis and problem-solving skills through the use of data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions to make recommendations.
  • Work well under pressure to respond to unplanned service disruptions and/or emergencies.
  • Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.
  • Effectively organize multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time.

Selection Process & Supplemental Information

Interested individuals should apply online and attach a detailed resume and cover letter detailing your roles and responsibilities as it relates to the position.
Candidates who meet the minimum qualifications will have their responses to the supplemental questions evaluated by a panel of subject matter experts. These questions will be scored on the basis of information provided; therefore, it is the responsibility of the applicant to carefully list all pertinent experience and training related to this position. The evaluation committee will not have access to the candidate's application. Providing false information will result in disqualification. Candidates must pass this evaluation in order to be placed on the eligible list for interview and hiring consideration.
This position is covered by a Labor Agreement between the City of Tacoma and Local 120. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Appointment is subject to passing a background check.

The work schedule for this position will be assigned by the hiring manager at time of appointment. Current work schedules include (but not limited to) Monday - Friday and/or Tuesday - Saturday.

The Community
Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim.

Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s.

Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry.

A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views.

Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video!

Communication from the City of Tacoma:
We primarily communicate via email during the application process. Emails from and/or must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.

For assistance with the NEOGOV application process, or questions regarding this job announcement, call the Human Resources office at (253) 591.5400 before 4:00 pm of the closing date of the job announcement.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 8/10/2021 5:00 PM Pacific

Job Address

Tacoma, Washington United States View Map