City of Sacramento, CA
Sacramento, California, United States
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. The Front Street Animal Shelter is seeking a Customer Service Supervisor to oversee the daily supervision and coordination of the shelter’s customer service team. IDEAL CANDIDATE STATEMENT The ideal candidate will have exceptional interpersonal and leadership skills, especially when providing constructive feedback to team members, resolving difficult and emotionally charged customer escalations, and forming strong working relationships with other teams at the shelter. The ideal candidate will also be tech savvy and a quick learner, who is comfortable with learning a wide range of new software used by the animal shelter. High attention to detail, excellent writing skills, and innovative problem solving are also very important to being successful in this position. To supervise, plan, direct and participate in the activities of a unit, operation, or special program of Customer Service staff who assist the general public by responding to questions and/or processing transactions concerning City services, payments, rates, accounts, and taxes; responsible to review, and respond to the most complex and difficult problems for compliance with City standards, procedures and policies. This is the full supervisory level class in the Customer Service series. The Customer Service Supervisor provides highly responsible administrative and technical support to management, and is responsible for the full supervision of a customer service operation. The Customer Service Supervisor class is distinguished from the Customer Service Specialist in that the latter is the advanced journey-level class in the Customer Service series and is considered the technical expert of the series. General supervision is provided by management staff. Responsibilities include the direct and indirect supervision of lower level employees. ESSENTIAL DUTIES AND RESPONSIBILITIES - Supervise, assign, and review the work of staff; select, train, evaluate, counsel, and discipline subordinate staff in the use and knowledge of standard services and special programs, procedures, and customer service expectations. - Interpret City codes and ordinances, policies, procedures and regulations; implement goals, objectives, policies, priorities, systems and procedures; and ensure that policies and procedures are appropriately and uniformly implemented. - Respond to, and resolve the most difficult customer service complaints and problems in accordance with established policy and procedure; coordinate and supervise the investigation of complaints regarding services and subsequent explanation of section practices and procedures; retrieve and research information and analyze accounts to reconcile errors, modify account transactions, authorize the removal of penalties and issuance of credits or refunds; may issue licenses and other business related citations. - Administer databases, as required; maintain centralized records including contracts, project files, plans and specifications, inventory records, purchase records; process purchase requisitions; resolve errors in orders received and invoices; prepare written reports; compile and maintain statistical data for various reports; and research, reconcile and assemble records, and compose correspondence. - Confer with the general public, management staff, and others regarding department operations, procedures and regulations; evaluate and revise work operating policy, procedures and forms to establish priorities and meet critical deadlines; and recommend improvements; conduct customer service survey studies pertaining to work flow, time factors, procedures, and staffing, make recommendations. - Develop work schedules, assignments, and shifts. - Represent the department at meetings, and on various committees. - Perform notary duties. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - Principles and practices of modern personnel management. - Systems and programs relating to area of assignment. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Various rates and fee schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods of researching and recording. - Modern office administrative practices and procedures, including records management. - Advanced computer operations including personal computer software applications. - Correct English usage, including spelling, grammar, punctuation and vocabulary. - Standard business arithmetic. - Principles of leadership, supervision and training. Ability to: - Plan, organize, assign, train, and evaluate the work of subordinate employees. - Exercise tact, judgment and patience in dealing with the public, subordinates and client departments. - Work independently with minimal supervision. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Evaluate policies and practices, define problem areas and develop and direct the implementation of policy decisions and practices to improve operations. - Plan, assign, supervise review and evaluate assigned staff; train staff in work methods and procedures. - Organize work, set priorities and meet critical deadlines and follow-up on assignments with a minimum of direction. - Perform mathematic calculations. - Compile and maintain complex and extensive reports and records. - Conduct general and specialized research to assist professional and technical staff in preparing detailed reports. - Utilize specialized computer business applications and systems for account and billing purposes. - Work any shift, including weekends and holidays is mandatory for some assignments. - Operate common office equipment, including copiers, facsimile machines, personal and on-line computers, centralized telephone equipment. - Follow oral and written directions; communicate clearly and concisely, both orally and in writing. - Utilize City codes, ordinances, policies, procedures, resolutions and regulations as related to assignment work. - Interpret and utilize maps related to City infrastructure and utilities, and the municipal street system. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three (3) years of advanced journey-level experience in a public service operation responding to customer complaints and inquiries, providing responsible lead or operational support that included training and reviewing the work of subordinate staff. Education: Equivalent to the completion of the twelfth grade. Business school training is preferred. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Supervisor examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
May 13, 2024
Full Time
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. The Front Street Animal Shelter is seeking a Customer Service Supervisor to oversee the daily supervision and coordination of the shelter’s customer service team. IDEAL CANDIDATE STATEMENT The ideal candidate will have exceptional interpersonal and leadership skills, especially when providing constructive feedback to team members, resolving difficult and emotionally charged customer escalations, and forming strong working relationships with other teams at the shelter. The ideal candidate will also be tech savvy and a quick learner, who is comfortable with learning a wide range of new software used by the animal shelter. High attention to detail, excellent writing skills, and innovative problem solving are also very important to being successful in this position. To supervise, plan, direct and participate in the activities of a unit, operation, or special program of Customer Service staff who assist the general public by responding to questions and/or processing transactions concerning City services, payments, rates, accounts, and taxes; responsible to review, and respond to the most complex and difficult problems for compliance with City standards, procedures and policies. This is the full supervisory level class in the Customer Service series. The Customer Service Supervisor provides highly responsible administrative and technical support to management, and is responsible for the full supervision of a customer service operation. The Customer Service Supervisor class is distinguished from the Customer Service Specialist in that the latter is the advanced journey-level class in the Customer Service series and is considered the technical expert of the series. General supervision is provided by management staff. Responsibilities include the direct and indirect supervision of lower level employees. ESSENTIAL DUTIES AND RESPONSIBILITIES - Supervise, assign, and review the work of staff; select, train, evaluate, counsel, and discipline subordinate staff in the use and knowledge of standard services and special programs, procedures, and customer service expectations. - Interpret City codes and ordinances, policies, procedures and regulations; implement goals, objectives, policies, priorities, systems and procedures; and ensure that policies and procedures are appropriately and uniformly implemented. - Respond to, and resolve the most difficult customer service complaints and problems in accordance with established policy and procedure; coordinate and supervise the investigation of complaints regarding services and subsequent explanation of section practices and procedures; retrieve and research information and analyze accounts to reconcile errors, modify account transactions, authorize the removal of penalties and issuance of credits or refunds; may issue licenses and other business related citations. - Administer databases, as required; maintain centralized records including contracts, project files, plans and specifications, inventory records, purchase records; process purchase requisitions; resolve errors in orders received and invoices; prepare written reports; compile and maintain statistical data for various reports; and research, reconcile and assemble records, and compose correspondence. - Confer with the general public, management staff, and others regarding department operations, procedures and regulations; evaluate and revise work operating policy, procedures and forms to establish priorities and meet critical deadlines; and recommend improvements; conduct customer service survey studies pertaining to work flow, time factors, procedures, and staffing, make recommendations. - Develop work schedules, assignments, and shifts. - Represent the department at meetings, and on various committees. - Perform notary duties. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - Principles and practices of modern personnel management. - Systems and programs relating to area of assignment. - Mathematical procedures and calculations, including percentages, calculations, and pro-rations. - Various rates and fee schedules. - Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. - Methods of researching and recording. - Modern office administrative practices and procedures, including records management. - Advanced computer operations including personal computer software applications. - Correct English usage, including spelling, grammar, punctuation and vocabulary. - Standard business arithmetic. - Principles of leadership, supervision and training. Ability to: - Plan, organize, assign, train, and evaluate the work of subordinate employees. - Exercise tact, judgment and patience in dealing with the public, subordinates and client departments. - Work independently with minimal supervision. - Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. - Evaluate policies and practices, define problem areas and develop and direct the implementation of policy decisions and practices to improve operations. - Plan, assign, supervise review and evaluate assigned staff; train staff in work methods and procedures. - Organize work, set priorities and meet critical deadlines and follow-up on assignments with a minimum of direction. - Perform mathematic calculations. - Compile and maintain complex and extensive reports and records. - Conduct general and specialized research to assist professional and technical staff in preparing detailed reports. - Utilize specialized computer business applications and systems for account and billing purposes. - Work any shift, including weekends and holidays is mandatory for some assignments. - Operate common office equipment, including copiers, facsimile machines, personal and on-line computers, centralized telephone equipment. - Follow oral and written directions; communicate clearly and concisely, both orally and in writing. - Utilize City codes, ordinances, policies, procedures, resolutions and regulations as related to assignment work. - Interpret and utilize maps related to City infrastructure and utilities, and the municipal street system. - Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Three (3) years of advanced journey-level experience in a public service operation responding to customer complaints and inquiries, providing responsible lead or operational support that included training and reviewing the work of subordinate staff. Education: Equivalent to the completion of the twelfth grade. Business school training is preferred. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Supervisor examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
City of Fort Worth, TX
Fort Worth, TX, United States
Pay Range: $25.37 - $32.98 /hour Job Posting Closing on: Wednesday, May 29, 2024 Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Supervisor job is available with the City of Fort Worth Municipal Court, Clerk of Court division. The Municipal Court is seeking a qualified candidate to supervise, assign, review and participate in the work of employees responsible for performing a variety of clerical, administrative and financial duties in support of the Municipal Court; to ensure work quality and adherence to established policies and procedures. Minimum Qualifications: HS Diploma/GED. Four (4) years of responsible customer service experience within the area of assignment, one (1) year of administrative and/or lead supervisory experience. Preferred Qualifications: Additional years of experience as a frontline supervisor; assigning work, addressing personnel issues, guiding and directing a diverse staff. Municipal Court experience, including Court Clerk Certification(s). Financial management and cash handling experience. Bilingual English/Spanish. The Customer Service Supervisor job responsibilities include: Manage, oversee and coordinate specific sections of the Municipal Court department. Excellent time management/organizational skills and have the ability to adapt to constantly shifting priorities. Managing a wide-range of projects with a strong focus in financial management and cash handling. Heavy telephone and direct public contact to resolve customer issues. Monitor and evaluate the quality, responsiveness, efficiency and effectiveness of court staff. Identifies opportunities for improving service delivery methods and procedures. Participates in the development and implementation of goals, objectives, policies and priorities. Communicate effectively and efficiently with internal and external customers as well as other city department. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class. Physical Demand Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
May 16, 2024
Full Time
Pay Range: $25.37 - $32.98 /hour Job Posting Closing on: Wednesday, May 29, 2024 Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required. Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more. The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. A Customer Service Supervisor job is available with the City of Fort Worth Municipal Court, Clerk of Court division. The Municipal Court is seeking a qualified candidate to supervise, assign, review and participate in the work of employees responsible for performing a variety of clerical, administrative and financial duties in support of the Municipal Court; to ensure work quality and adherence to established policies and procedures. Minimum Qualifications: HS Diploma/GED. Four (4) years of responsible customer service experience within the area of assignment, one (1) year of administrative and/or lead supervisory experience. Preferred Qualifications: Additional years of experience as a frontline supervisor; assigning work, addressing personnel issues, guiding and directing a diverse staff. Municipal Court experience, including Court Clerk Certification(s). Financial management and cash handling experience. Bilingual English/Spanish. The Customer Service Supervisor job responsibilities include: Manage, oversee and coordinate specific sections of the Municipal Court department. Excellent time management/organizational skills and have the ability to adapt to constantly shifting priorities. Managing a wide-range of projects with a strong focus in financial management and cash handling. Heavy telephone and direct public contact to resolve customer issues. Monitor and evaluate the quality, responsiveness, efficiency and effectiveness of court staff. Identifies opportunities for improving service delivery methods and procedures. Participates in the development and implementation of goals, objectives, policies and priorities. Communicate effectively and efficiently with internal and external customers as well as other city department. Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions. Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class. Physical Demand Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor. The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions. Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
City of McKinney, TX
McKinney, Texas, United States
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was names "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY Under general supervision, provides customer service and assistance to pilots, passengers and other customers of the Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Operates the Customer Service desk in a detail-oriented manner; ensures proper understanding of inquiries and concerns; asks for clarification to deal with each issue promptly and accurately to resolve customer questions and/or concerns and complaints. Handles heavy telephone calls, radio calls and emails in a prompt, efficient manner. Takes essential trip information in an organized and efficient manner. Operates a two-way radio. Manages requests for ancillary services, including but not limited to reservations for hotel, limo, and/or car; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; fulfills other special requests made by customers needing assistance. Prepares and maintains records of all scheduled incoming aircraft and complete all necessary paperwork. Distributes crew cars in accordance with Airport policy and processes all related paperwork. Processes sales, references prior transactions and quotes fuel prices as established through the fuel volume discount program within the FBO Manager software. Communicates effectively over the Unicom and two-way radio using aviation terminology. Complete the daily cash report, settle the previous day's transactions, and perform required data entry. Prepares and processes payments for Airport services by cash, check or credit card. Communicates with the Line Crew for accurate, optimal service. Maintains customer files, including current contact information, up-to-date credit card information, prior purchase history, and special information. Prepares monthly reports. Resolve customer questions and/or complaints. Monitors coin-operated vending machines, ensuring they are in good operating condition. Complies with all written City policies and procedures. Works overtime as needed, especially in times of nonstandard operations such as weather events, TFR's airport closures, diversions, etc. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Travels to other locations to attend meetings, trainings, and briefings. PREFERRED QUALIFICATIONS Performs any other duties and responsibilities as directed by the Airport Customer Service Supervisor or Manager. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Knowledge of principles and procedures of customer billing and collections. Knowledge of customer service and public relations techniques. Knowledge of money handling policies and procedures. Knowledge of aviation terminology. Knowledge of money handling policies and procedures. Advanced knowledge of the rules of English grammar, spelling, and punctuation. Advanced knowledge of Word, Excel, and the Internet. Knowledge of City and departmental operations. Skill to remains organized and prioritize work. Skill to uses time effectively to accomplish tasks. Skill to Interact professionally with the public and public/private officials. Skill to work closely and harmoniously with others to accomplish tasks. Skill to prepare documents without errors in grammar, spelling, or punctuation. Skill to research, compile and summarize a variety of informational and statistical data. Ability to make independent judgments and manage multiple projects. Ability to establish and maintain effective working relationships within the organization. Ability to communicate effectively with all levels of staff, consultants, contractors, and the public, both orally and in writing. Ability to maintain confidential information. Ability to follow oral and written directions. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to build professional relationships with internal staff and customers. Offers flexibility and adaptability, especially during times of change. Required Qualifications High School diploma or GED supplemented by two years of experience in customer relations; Fixed Based Operator (FBO) experience is preferred. Valid driver's license with good driving record and ability to maintain a good driving record while employed; must be able to work some weekends and holidays. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/28/2024 5:00 PM Central
May 15, 2024
Full Time
Summary WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was names "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist. OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment. SUMMARY Under general supervision, provides customer service and assistance to pilots, passengers and other customers of the Airport. This position is the primary responder, assisting Airport customers with inquiries and problems in person and by telephone pertaining to current fuel prices, rates for services offered, and general area information. Essential Functions/Knowledge, Skills, & Abilities GENERAL EXPECTATIONS FOR ALL EMPLOYEES In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. ESSENTIAL DUTIES AND RESPONSIBILITIES Operates the Customer Service desk in a detail-oriented manner; ensures proper understanding of inquiries and concerns; asks for clarification to deal with each issue promptly and accurately to resolve customer questions and/or concerns and complaints. Handles heavy telephone calls, radio calls and emails in a prompt, efficient manner. Takes essential trip information in an organized and efficient manner. Operates a two-way radio. Manages requests for ancillary services, including but not limited to reservations for hotel, limo, and/or car; setting up services, such as pull out service, aircraft detailing, catering, and shuttles; fulfills other special requests made by customers needing assistance. Prepares and maintains records of all scheduled incoming aircraft and complete all necessary paperwork. Distributes crew cars in accordance with Airport policy and processes all related paperwork. Processes sales, references prior transactions and quotes fuel prices as established through the fuel volume discount program within the FBO Manager software. Communicates effectively over the Unicom and two-way radio using aviation terminology. Complete the daily cash report, settle the previous day's transactions, and perform required data entry. Prepares and processes payments for Airport services by cash, check or credit card. Communicates with the Line Crew for accurate, optimal service. Maintains customer files, including current contact information, up-to-date credit card information, prior purchase history, and special information. Prepares monthly reports. Resolve customer questions and/or complaints. Monitors coin-operated vending machines, ensuring they are in good operating condition. Complies with all written City policies and procedures. Works overtime as needed, especially in times of nonstandard operations such as weather events, TFR's airport closures, diversions, etc. Adhere to assigned work schedule as outlined in City and department attendance policies and procedures. Travels to other locations to attend meetings, trainings, and briefings. PREFERRED QUALIFICATIONS Performs any other duties and responsibilities as directed by the Airport Customer Service Supervisor or Manager. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS Knowledge of principles and procedures of customer billing and collections. Knowledge of customer service and public relations techniques. Knowledge of money handling policies and procedures. Knowledge of aviation terminology. Knowledge of money handling policies and procedures. Advanced knowledge of the rules of English grammar, spelling, and punctuation. Advanced knowledge of Word, Excel, and the Internet. Knowledge of City and departmental operations. Skill to remains organized and prioritize work. Skill to uses time effectively to accomplish tasks. Skill to Interact professionally with the public and public/private officials. Skill to work closely and harmoniously with others to accomplish tasks. Skill to prepare documents without errors in grammar, spelling, or punctuation. Skill to research, compile and summarize a variety of informational and statistical data. Ability to make independent judgments and manage multiple projects. Ability to establish and maintain effective working relationships within the organization. Ability to communicate effectively with all levels of staff, consultants, contractors, and the public, both orally and in writing. Ability to maintain confidential information. Ability to follow oral and written directions. Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates and customers with respect. Ability to build professional relationships with internal staff and customers. Offers flexibility and adaptability, especially during times of change. Required Qualifications High School diploma or GED supplemented by two years of experience in customer relations; Fixed Based Operator (FBO) experience is preferred. Valid driver's license with good driving record and ability to maintain a good driving record while employed; must be able to work some weekends and holidays. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. The City offers a full complement of benefits: Health Insurance Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and VoluntaryLifeInsurance City-paid and VoluntaryLong Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement Texas Municipal Retirement System (TMRS) Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service 457(b) Deferred Compensation Plans Paid Time Off (PTO) Paid Vacation (80 hours per year for new hires; tieredincreases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees For more detailed information, please see the City of McKinney's summary of benefits . Closing Date/Time: 5/28/2024 5:00 PM Central
City of Sacramento, CA
Sacramento, California, United States
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
May 13, 2024
Full Time
THE POSITION With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/26/2024 11:59 PM Pacific
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
Apr 20, 2024
Full Time
Customer Service Rep - Lead (Bilingual) CalOptima CalOptima Health is seeking a highly motivated an experienced Customer Service Rep - Lead (Bilingual) to join our team. The Customer Service Rep - Lead will provide services to CalOptima Health members and providers. The incumbent will assist members and providers with questions related to the Medi-Cal and OneCare programs for Orange County. The incumbent will provide information regarding eligibility, enrollment and benefits to CalOptima Health members and member eligibility information to CalOptima Health providers and will serve as a mentor and resource for Customer Service Representatives (CSRs). Position Information: Department: Customer Service Salary Grade: G - $55,000 - $82,786 ($26.44 - $39.8010) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Monitors key performance indicators to ensure regulatory requirements are achieved and maintained. Processes member and provider information. Answers member and provider questions in-person or telephonically. Refers issues interdepartmentally and makes recommendations for further contacts within CalOptima Health. Documents contact information via the Facets computer system. Functions efficiently and productively in a high-volume telephone call center and maintains departmental performance and productivity standards. Handles or routes escalated calls appropriately. Assists supervisor with daily monitoring of customer service tasks, projects and case queues. Assists supervisor with CSR monthly performance reports and provides feedback for annual CSR evaluations. Monitors and addresses queue volume and wait times. Aids leadership in identifying and resolving operational problems using defined processes, expertise and judgement. Collaborates with supervisors and interdepartmentally to develop strategies to reinforce, train and disseminate information to meet operational and service performance requirements. Contributes subject matter expertise and carries out project assignments in a timely and effective manner by adhering to company and departmental policies and procedures. 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Sends daily call center reports. Helps in coordination of staff meetings and presentations. 5% - Completes other projects and duties as assigned. Minimum Qualifications: High School diploma or equivalent required. 3 years of customer/member services experience, including 2 years of call center capacity required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required. Preferred Qualifications: 2 years of experience in Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 2, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/customer-service-rep-lead-bilingual-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4719fb27e68dc0439735400b8d375034
TEXAS PARKS AND WILDLIFE
Valley View, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jae M. Luna, (940) 637-2294 ext. 221 PHYSICAL WORK ADDRESS: Ray Roberts Lake State Park-Johnson Branch, 100 PW 4153, Valley View, Texas 76272 GENERAL DESCRIPTION : Under the direction of the Office Manager/Team Leader, this position performs entry-level to routine customer service work including general clerical duties, customer service and providing information to the public for Ray Roberts Lake State Park - Johnson Branch Unit. Duties include, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : One year experience in areas such as general clerical, cash handling or customer service. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in basic report writing for completing various daily and weekly reports; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to perform general routine office cleaning; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in all State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 29, 2024, 9:59:00 PM
May 16, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Jae M. Luna, (940) 637-2294 ext. 221 PHYSICAL WORK ADDRESS: Ray Roberts Lake State Park-Johnson Branch, 100 PW 4153, Valley View, Texas 76272 GENERAL DESCRIPTION : Under the direction of the Office Manager/Team Leader, this position performs entry-level to routine customer service work including general clerical duties, customer service and providing information to the public for Ray Roberts Lake State Park - Johnson Branch Unit. Duties include, assisting with the daily operations of revenue collection and accounting, permit sales, automated registration and reservation of visitors and answering telephones. Prepares correspondence and reports. Performs general cleaning of park headquarters. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : No experience required. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : One year experience in areas such as general clerical, cash handling or customer service. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic math calculations; Knowledge of accounting/accountability of revenue collection; Skill in using MS Word, Excel and Outlook; Skill in effective verbal and written communication; Skill in using standard office equipment; Skill in basic report writing for completing various daily and weekly reports; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Ability to accurately handle cash and account for revenue collected; Ability to handle multiple tasks effectively; Ability to perform general routine office cleaning; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to prepare and maintain detailed records, files and reports; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work 40 hours per week, includes various schedules with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in all State building and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 29, 2024, 9:59:00 PM
California State University (CSU) Northridge
18111 Nordhoff Street, Northridge, CA 91330, USA
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $17.00 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun . Major Duties Under general supervision, the Customer Service Worker-Usher/Powered Cart Operator provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater. The incumbent interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures Refers matters as required to team supervisor and works across various customer service teams including Audience Services, Artists Entrance, and/or Production Hospitality. Performs customer service duties including scanning or tearing of tickets and distributing programs and assists patrons with finding their seats and late seating. Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre. Drives powered carts between various campus parking lots and theaters. Assists patrons in and out of powered carts and enforces passenger safety regulations. Performs other duties as assigned. *NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://bit.ly/3hJJaVz Qualifications Experience as The Soraya Usher for at least one (1) semester preferred. Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications also preferred. Catering or food service experience is a plus. LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE. Knowledge, Skills, & Abilities Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus. Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others. Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times. Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines. Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work. Pay, Benefits, & Work Schedule Classification: 0101 - Helper/Aid The anticipated HIRING RATE is $17.00 per hour. HOURS: Intermittent, on-call; hours and schedule vary. TEMP: This is a Temporary-renewable position, end date to be determined. General Information Applications are currently being accepted to establish a Helper Aid POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2023 or until an adequate amount of applications have been received. A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, ancestry, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, covered military and veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101. Advertised: Jul 20 2022 Pacific Daylight Time Applications close: Closing Date/Time:
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
Mar 07, 2024
Temporary
Description YOUR FUTURE STARTS HERE ! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist . The Human Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITION To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned . Examples of Duties Duties may include, but are not limited to, the following: Serve as first line of contact to external customers via telephone or in person ; refer customer s to appropriate staff and/or provide a variety of general information regarding City functions and services ; and explain department operating policies and procedures . Develop, maintain and archive a variety of files and records . Assist the public with reserving and renting City facilities; register customers for classes, programs and tours ; may participate in tours as required . Respond to letters and routine correspondence. Receive and process payments for a variety of services; handle cash; prepare deposits. Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare an d process purchase requisitions. Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records. Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll. Track and register staff for training classes as needed. I ssue , receive, type and process various applications, per mits and other forms; apply departmental policies and procedures in determining completeness of applications ; calculate fees. Oversee the safe and proper operation of assigned facility and activities in the facility ; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted ; refer escalated issues to assigned supervisor or proper authorities. ; render first aid and CPR, if certified, as required . Complete written reports and records as required , organize and monitor equipment inventory or assigned facility. Know, understand and communicate department programs and services. Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. Identify and report any maintenance required on assigned facilities, equipment or materials. Oversee daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation , equipment, materials and security. Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service. Perform related work as required . Minimum Qualifications Knowledge of: Modern office equipment and procedures including use of a variety of software applications. Customer service principles and public relations techniques. English usage, spelling, grammar and punctuation. Business letter writing and report preparation. Basic accounting principles; financial record keeping and reporting. Ability to: Learn pertinent local State and Federal laws, codes, ordinances, City functions, policies, rules and regulations. Independently perform administrative and customer service duties in support of assigned department or program. On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; intermittently set up booths, hang banners, move tables, chairs and carry supplies; and lift or carry weight of 45 pounds or less. Research, respond to and assist in the resolution of inquiries and complaints. Develop and maintain filing systems. Prepare correspondence, letters, memorandums and take meeting minutes. Prepare routine financial and operational reports. Use a personal computer and a variety of software applications. Plan and organize workload. Establish and maintain effective working relationships with those contacted in the course of work. Communicate clearly and concisely, both orally and in writing. Accurately calculate fees and handle money. Use independent judgement and personal initiative. Know, understand, interpret and explain department and program policies and procedures. Experience and Training Experience: One season of experience in a position assisting in recreation facilities, recreation programs, customer service or a related field is desirable. AND Training: Equivalent to completion of the twelfth (12th) grade, GED, or higher level degree. License or Certificate Possession of a valid California driver’s license by date of appointment. Supplemental Information Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page. The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation . Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification. The following options apply to the evaluation of college degrees from countries outside the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website. Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org . A copy of the foreign credential evaluation verification can be attached to the employment application. If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration. SELECTION PROCESS All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. EMPLOYEE BENEFITS: The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here . Benefits currently include: Health, dental, and vision insurance benefits Cafeteria plan, plus City paid Flex credit Life insurance (City paid and optional supplemental employee paid) Flexible spending accounts for dependent and health/medical costs Employee assistance plan Retirement savings plan Deferred compensation plan(s) Short-term and Long-term Disability employee paid plans Educational reimbursement Vacation leave, sick leave, personal/management leaves Holiday pay (plus two floating holidays annually) Bilingual pay Longevity pay GENERAL BENEFITS : A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group. TEMPORARY POSITIONS: Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually. Closing Date/Time: Continuous
City of Tacoma, WA
Tacoma, Washington, United States
Position Description Tacoma Water is creating an eligible list for Water Service Supervisor. Water Service Supervisors oversee, direct, assign work, train and evaluate the work of crews installing and maintaining Tacoma Water's distribution system. Duties include training employees in the proper use of equipment, materials and procedures; scheduling assignments, coordinating activities of work crews; assigning work crews and equipment to specific projects; planning for crews such as locates, shutdowns and permits. In addition, supervisors review and approve timecards; complete personnel evaluations in a timely manner; draft and issue discipline, respond to grievances, communicate issues, concerns and recommendations both with management and staff. Supervisors also plan, schedule, and coordinate the work of assigned staff. Qualifications Three years of experience overseeing and directing the work of personnel involved in the construction, maintenance, and repair of a water distribution system LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Valid Washington Driver's License at time of application with maintenance thereafter Valid First Aid Certificate issued by the American Red Cross and valid CPR certificate by completion of probation Completion of the Tacoma Water Apprenticeship Program or Washington State Water Distribution Manager I certification Transportation Worker's Identification Credential (TWIC) by the end of the probationary period Selection Process & Supplemental Information City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties. Our mission is to provide clean, reliable water. If you share our values of safety, customer-driven, employee invested, stewardship and adaptability, we are looking for you. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applicants who meet the minimum qualifications will be invited to participate in an examination process consisting of an online test, applicants who pass the online test will have their responses to the supplemental questions scored . Applicants must successfully complete the examination process to be placed on the eligible list for interview and hiring consideration. Appointment is subject to passing a background check, and a pre-employment medical exam and drug screen. This position is covered by a Labor Agreement between the City of Tacoma and IBEW Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this job posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/16/2024 5:00 PM Pacific
Apr 27, 2024
Full Time
Position Description Tacoma Water is creating an eligible list for Water Service Supervisor. Water Service Supervisors oversee, direct, assign work, train and evaluate the work of crews installing and maintaining Tacoma Water's distribution system. Duties include training employees in the proper use of equipment, materials and procedures; scheduling assignments, coordinating activities of work crews; assigning work crews and equipment to specific projects; planning for crews such as locates, shutdowns and permits. In addition, supervisors review and approve timecards; complete personnel evaluations in a timely manner; draft and issue discipline, respond to grievances, communicate issues, concerns and recommendations both with management and staff. Supervisors also plan, schedule, and coordinate the work of assigned staff. Qualifications Three years of experience overseeing and directing the work of personnel involved in the construction, maintenance, and repair of a water distribution system LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: Valid Washington Driver's License at time of application with maintenance thereafter Valid First Aid Certificate issued by the American Red Cross and valid CPR certificate by completion of probation Completion of the Tacoma Water Apprenticeship Program or Washington State Water Distribution Manager I certification Transportation Worker's Identification Credential (TWIC) by the end of the probationary period Selection Process & Supplemental Information City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws. Tacoma Water Tacoma Water has a proud tradition of operating and maintaining one of the country's oldest municipally owned water systems. We provide high-quality water at very competitive prices. We provide direct service to more than 300,000 people throughout Pierce and King counties. Our mission is to provide clean, reliable water. If you share our values of safety, customer-driven, employee invested, stewardship and adaptability, we are looking for you. Apply Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Applicants who meet the minimum qualifications will be invited to participate in an examination process consisting of an online test, applicants who pass the online test will have their responses to the supplemental questions scored . Applicants must successfully complete the examination process to be placed on the eligible list for interview and hiring consideration. Appointment is subject to passing a background check, and a pre-employment medical exam and drug screen. This position is covered by a Labor Agreement between the City of Tacoma and IBEW Local 483. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this job posting. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 5/16/2024 5:00 PM Pacific
TEXAS PARKS AND WILDLIFE
Corpus Christi, Texas, United States
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: Mustang Island State Park, 9394 State Highway 361, Corpus Christi, TX 78418 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work to include assisting with the daily office operations and clerical duties for Mustang Island State Park. . Duties include processing correspondence, report preparation, and answering telephones. Performs revenue collection, license and permit sales, and automated visitor registration and reservations. Provides information to park visitors and general public. May serve as backup to custodial staff for the routine cleaning of Park Headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Six months clerical experience (such as accounting, typing, filing, recordkeeping, and data entry); Six months experience in the use of personal computers to include word processing and working with spreadsheets; Six months experience in customer service; Six months experience working with the public; Six months experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound, and timely decisions; Skill in managing several projects simultaneously; Skill in using standard office equipment; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 27, 2024, 9:59:00 PM
May 07, 2024
Full Time
TPWD MISSION To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en MILITARY OCCUPATIONAL SPECIALTY CODES: Job Classification Service Military Specialty Customer Service Representative I-V Army 15P, 42A, 56M, 68G, 420A Customer Service Representative I-V Navy RS, SN, YN, YNS, 741X Customer Service Representative I-V Coast Guard YN, PERS Customer Service Representative I-V Marine Corps 0100, 0111, 4133, 0170 Customer Service Representative I-V Air Force 3F1X1, 3F5X1 *More information on military occupational specialty codes can be found below: https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ Required forms that will need to be attached with application for Military Employment Preference: Veteran- DD214 showing honorable discharge. Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating. Documentation must be attached to the application before military preference can be granted. BENEFITS: Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page. HIRING CONTACT: Michele Remmers, (361) 749-5246 PHYSICAL WORK ADDRESS: Mustang Island State Park, 9394 State Highway 361, Corpus Christi, TX 78418 GENERAL DESCRIPTION : Under the direction of the Office Manager, this position performs entry-level customer service work to include assisting with the daily office operations and clerical duties for Mustang Island State Park. . Duties include processing correspondence, report preparation, and answering telephones. Performs revenue collection, license and permit sales, and automated visitor registration and reservations. Provides information to park visitors and general public. May serve as backup to custodial staff for the routine cleaning of Park Headquarters. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures. Qualifications: MINIMUM QUALIFICATIONS : Education : Graduation from High School or GED. Experience : One year experience in general clerical, cash handling, or customer service. Licensure : Must possess or be able to obtain, within 30 days of employment, a valid state driver's license. PREFERRED QUALIFICATIONS : Experience : Six months clerical experience (such as accounting, typing, filing, recordkeeping, and data entry); Six months experience in the use of personal computers to include word processing and working with spreadsheets; Six months experience in customer service; Six months experience working with the public; Six months experience handling cash. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge of general office procedures; Knowledge of administrative and clerical procedures; Knowledge of basic mathematics; Skill in using MS Word, Excel, and Outlook; Skill in effective verbal and written communication; Skill in providing quality customer service in a courteous and professional manner; Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts; Skill in making independent, sound, and timely decisions; Skill in managing several projects simultaneously; Skill in using standard office equipment; Ability to work under stressful conditions; Ability to accurately handle cash and account for revenue collected; Ability to work independently with little or no supervision; Ability to work as a member of a team; Ability to learn an on-line registration system; Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities; Ability to perform manual labor including, lifting supplies and materials up to 20 lbs.; Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONS : Required to work in a high visitation public park with overnight camping; Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays; Required to adjust to changing schedules; Required to perform manual labor including, lifting supplies and materials up to 20 lbs.; Must conform to TPWD dress and grooming standards, work rules, and safety procedures; May be required to operate a State vehicle; Required to travel 5% with possible overnight stays; Non-smoking environment in State buildings and vehicles. TPWD IS AN EQUAL OPPORTUNITY EMPLOYER Closing Date: May 27, 2024, 9:59:00 PM
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Salary Up to $54,525.00/annual Position posted until filled Department of Corrections: The incumbent plays an integral role in ensuring that dining establishments operate smoothly and guests’ dining experiences exceed expectations. This position involves overseeing the daily operations of the Food Service Unit, managing the Food Service staff, and ensuring the quality of service and food meet the establishment’s standards. By coordinating between the kitchen and dining room staff, the supervisor ensures that orders are executed efficiently and any issues are resolved promptly. Their responsibilities also extend to inventory management, maintaining health and safety regulations, and contributing to the training and development of staff. Through their leadership, the Concession Supervisor supports the establishment’s goals of customer satisfaction and operational excellence, making them an essential component of the Food Service team. Supervision: Supervises Food Service Coordinators and Monitors. Minimum Requirements ServSafe Certification One (1) year of experience in a lead or supervisory capacity or similar experience including menu planning and special diet needs and administration is required; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for thisjob. Preferred Requirements • 1-2 years of experience in a lead or supervisory capacity or similar experience including menu planning and special diet needs and administration is required; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for this job.
May 11, 2024
Full Time
Salary Up to $54,525.00/annual Position posted until filled Department of Corrections: The incumbent plays an integral role in ensuring that dining establishments operate smoothly and guests’ dining experiences exceed expectations. This position involves overseeing the daily operations of the Food Service Unit, managing the Food Service staff, and ensuring the quality of service and food meet the establishment’s standards. By coordinating between the kitchen and dining room staff, the supervisor ensures that orders are executed efficiently and any issues are resolved promptly. Their responsibilities also extend to inventory management, maintaining health and safety regulations, and contributing to the training and development of staff. Through their leadership, the Concession Supervisor supports the establishment’s goals of customer satisfaction and operational excellence, making them an essential component of the Food Service team. Supervision: Supervises Food Service Coordinators and Monitors. Minimum Requirements ServSafe Certification One (1) year of experience in a lead or supervisory capacity or similar experience including menu planning and special diet needs and administration is required; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for thisjob. Preferred Requirements • 1-2 years of experience in a lead or supervisory capacity or similar experience including menu planning and special diet needs and administration is required; or any equivalent combination of education, training and experience which provides the requisite knowledge, skills, and abilities for this job.
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. The final filing date is: 5:00 pm on: 4/19/24, 5/3/24, 6/7/24, 7/5/24, 8/2/24* (final) Under direction, Park Ranger Supervisor supervises positions involved in law enforcement, fee collection, visitor services, interpretive programs, resource and wildlife protection, safety enforcement, pollution control, habitat improvement, planning and development, public relations, and related duties for the County Regional Parks System. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Principles and practices of law enforcement Principles of natural resource management and protection Information and presentation techniques to plan and review interpretive programs on historical, cultural and natural features of a park Applicable federal, state, and local laws, codes, and regulations related to park administration and law enforcement Principles of budget management Principles and techniques of effective public and personnel relations Proper operation of communication equipment such as two-way radios, pagers and cell phones Safety procedures related to using firearms, handcuffs and batons Basic first aid and CPR Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Investigate and resolve disciplinary issues Develop and maintain cooperative, effective working relationships with the public, community groups and organizations, other departmental divisions and governmental agencies Accurately analyze situations and recommend or adopt an effective course of action Communicate clearly and concisely, both verbally and in writing Collect and compile a variety of data and information and complete comprehensive reports and other written documents Remain calm and rational in stressful or emergency situations Maintain proficiency in defensive techniques and firearms Respond quickly and appropriately in an emergency Provide basic first aid and CPR Use current technologies, tools, and equipment to achieve program goals Interpret and apply applicable federal, state, and local laws, codes, and regulations related to park administration and law enforcement Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Monitor and interpret budgets and other financial documents Employment Qualifications Minimum Qualifications Possession of a valid State of California Peace Officers Standard and Training (POST) Basic Certificate; And Six years of full-time paid or volunteer experience performing ranger activities in a public recreational park or historical area, law enforcement work, or investigative work. Note: Sacramento County Park Rangers hired prior to June 1, 2007 are exempt from possessing the POST Basic Certificate. Note: Completion of units from an accredited college or university in law enforcement, park and recreation administration, forestry, public recreation, criminal justice, natural resource management or a closely related field pertinent to the management and protection of natural and cultural resources may be substituted for up to two years of the required experience on the basis of 3 semester (4 quarter) units equal one month of work experience. Note: If a period of three years has elapsed since employment as a full-time peace officer in California, successful completion of the California Basic Course Equivalency Examination administered by POST will be required before employment. The three year time period is computed from the last day of the last applicable full-time paid law enforcement employment and the date of appointment in this class. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. GENERAL QUALIFICATIONS Criminal History and Background Checks : The County shall access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County shall also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : A valid First Aid and CPR certificate from the American Red Cross or another agency that meets OSHA guidelines are required within twelve months of appointment. Failure to obtain or maintain the appropriate certificates may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Compliance with California Government Code : Each employee shall meet the minimum standards pursuant to California Government Code, Section 1031, as may be amended from time to time: Be a citizen of the United States or a permanent resident alien who is eligible for and has applied for citizenship. Any permanent resident alien shall be disqualified from holding a position if his/her application for citizenship is denied. Be at least 18 years of age. Be fingerprinted for purposes of search of local, state, and national fingerprint files to disclose any criminal record. In addition, a classifiable set of fingerprints shall be furnished to the Department of Justice and to the Federal Bureau of Investigations. Be found to be free from any physical, emotional, or mental condition which might adversely affect the exercise of the powers of a peace officer. For purposes of this section, a medical examination, including psychological screening, shall be required prior to appointment. Completion of POST Supervisory Course : Within twelve (12) months of appointment to this classification, the incumbent must successfully complete the State of California Peace Officers Standards and Training (POST) Supervisory Course. Physical Requirements : While most work will be done in an office setting, incumbents in this class will also be required to: Lift, pull, push and carry equipment and material weighing up to 40 pounds without assistance; lift heavier items with assistance. Demonstrate color vision sufficient to distinguish colors in order to describe events in an accurate manner. Have normal (or corrected to normal) sense of vision in order to operate a vehicle safely and perform other duties of this class. Have normal (or corrected to normal) sense of hearing in order to operate communication equipment required for this class. Walk and stand for long periods of time. Have physical strength, agility, and stamina to use security equipment such as firearms, handcuffs and batons; apprehend and restrain an individual; and effect rescues in swift water conditions. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions : While most work will be done in an office setting, incumbents in this class will also be required to: Work outside in all types of climatic conditions including inclement or very hot weather. Work around dust, dirt, noise, and odors. Work alone for extended periods of time. Work in areas of low illumination. Work various shifts to provide 24-7 coverage, including nights, weekends and holidays, overtime and standby. Wear and maintain a designated uniform; including department issued safety equipment such as a duty/gun belt, handcuffs, baton, etc. Work on uneven terrain. Work in or near fast moving rivers and streams. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/2/2024 5:00 PM Pacific
Mar 23, 2024
The Position Come join one of Forbes Magazine's Best Employers! This is a continuous filing exam. The final filing date is: 5:00 pm on: 4/19/24, 5/3/24, 6/7/24, 7/5/24, 8/2/24* (final) Under direction, Park Ranger Supervisor supervises positions involved in law enforcement, fee collection, visitor services, interpretive programs, resource and wildlife protection, safety enforcement, pollution control, habitat improvement, planning and development, public relations, and related duties for the County Regional Parks System. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Principles and practices of law enforcement Principles of natural resource management and protection Information and presentation techniques to plan and review interpretive programs on historical, cultural and natural features of a park Applicable federal, state, and local laws, codes, and regulations related to park administration and law enforcement Principles of budget management Principles and techniques of effective public and personnel relations Proper operation of communication equipment such as two-way radios, pagers and cell phones Safety procedures related to using firearms, handcuffs and batons Basic first aid and CPR Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Investigate and resolve disciplinary issues Develop and maintain cooperative, effective working relationships with the public, community groups and organizations, other departmental divisions and governmental agencies Accurately analyze situations and recommend or adopt an effective course of action Communicate clearly and concisely, both verbally and in writing Collect and compile a variety of data and information and complete comprehensive reports and other written documents Remain calm and rational in stressful or emergency situations Maintain proficiency in defensive techniques and firearms Respond quickly and appropriately in an emergency Provide basic first aid and CPR Use current technologies, tools, and equipment to achieve program goals Interpret and apply applicable federal, state, and local laws, codes, and regulations related to park administration and law enforcement Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Monitor and interpret budgets and other financial documents Employment Qualifications Minimum Qualifications Possession of a valid State of California Peace Officers Standard and Training (POST) Basic Certificate; And Six years of full-time paid or volunteer experience performing ranger activities in a public recreational park or historical area, law enforcement work, or investigative work. Note: Sacramento County Park Rangers hired prior to June 1, 2007 are exempt from possessing the POST Basic Certificate. Note: Completion of units from an accredited college or university in law enforcement, park and recreation administration, forestry, public recreation, criminal justice, natural resource management or a closely related field pertinent to the management and protection of natural and cultural resources may be substituted for up to two years of the required experience on the basis of 3 semester (4 quarter) units equal one month of work experience. Note: If a period of three years has elapsed since employment as a full-time peace officer in California, successful completion of the California Basic Course Equivalency Examination administered by POST will be required before employment. The three year time period is computed from the last day of the last applicable full-time paid law enforcement employment and the date of appointment in this class. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. GENERAL QUALIFICATIONS Criminal History and Background Checks : The County shall access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County shall also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement : A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Certification Requirement : A valid First Aid and CPR certificate from the American Red Cross or another agency that meets OSHA guidelines are required within twelve months of appointment. Failure to obtain or maintain the appropriate certificates may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Compliance with California Government Code : Each employee shall meet the minimum standards pursuant to California Government Code, Section 1031, as may be amended from time to time: Be a citizen of the United States or a permanent resident alien who is eligible for and has applied for citizenship. Any permanent resident alien shall be disqualified from holding a position if his/her application for citizenship is denied. Be at least 18 years of age. Be fingerprinted for purposes of search of local, state, and national fingerprint files to disclose any criminal record. In addition, a classifiable set of fingerprints shall be furnished to the Department of Justice and to the Federal Bureau of Investigations. Be found to be free from any physical, emotional, or mental condition which might adversely affect the exercise of the powers of a peace officer. For purposes of this section, a medical examination, including psychological screening, shall be required prior to appointment. Completion of POST Supervisory Course : Within twelve (12) months of appointment to this classification, the incumbent must successfully complete the State of California Peace Officers Standards and Training (POST) Supervisory Course. Physical Requirements : While most work will be done in an office setting, incumbents in this class will also be required to: Lift, pull, push and carry equipment and material weighing up to 40 pounds without assistance; lift heavier items with assistance. Demonstrate color vision sufficient to distinguish colors in order to describe events in an accurate manner. Have normal (or corrected to normal) sense of vision in order to operate a vehicle safely and perform other duties of this class. Have normal (or corrected to normal) sense of hearing in order to operate communication equipment required for this class. Walk and stand for long periods of time. Have physical strength, agility, and stamina to use security equipment such as firearms, handcuffs and batons; apprehend and restrain an individual; and effect rescues in swift water conditions. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Working Conditions : While most work will be done in an office setting, incumbents in this class will also be required to: Work outside in all types of climatic conditions including inclement or very hot weather. Work around dust, dirt, noise, and odors. Work alone for extended periods of time. Work in areas of low illumination. Work various shifts to provide 24-7 coverage, including nights, weekends and holidays, overtime and standby. Wear and maintain a designated uniform; including department issued safety equipment such as a duty/gun belt, handcuffs, baton, etc. Work on uneven terrain. Work in or near fast moving rivers and streams. Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis. Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 8/2/2024 5:00 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/24/24, 4/24/24, 7/24/24, 10/23/24 Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Team dynamics and team building Interviewing techniques, including crisis intervention methods Effective personnel practices including recognition, performance evaluation and progressive discipline Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas Rules and regulations governing eligibility and grant maintenance programs administered by the County The role of a public social service agency in the treatment plan Available community resources Casework practice and case management Principles of human behavior including people under physical, psychological and social stress Principles, techniques and methods of community and human services delivery programs Types of financial, medical and human services available to public assistance applicants The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid Principles of time management and project management Principles and techniques of program planning and evaluation Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems The functions and interrelationships of the various agencies comprising the criminal justice system Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Provide consultative services in complex situations Evaluate the quality and quantity of individual and unit performance Classify case problems and evaluate the effectiveness of efforts in solving them Coordinate the delivery of social and community services Analyze situations accurately and adopt an effective course of action Analyze, interpret and explain policies to staff Recognize problems which call for the use of public and private community resources Develop and maintain cooperative, effective working relationships with others Effectively listen, mediate and resolve complaints Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations Communicate clearly and concisely, both verbally and in writing Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow Develop clear and comprehensive procedures and forms necessary to implement changes Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Employment Qualifications Minimum Qualifications Either: 1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 1b. A Master's Degree from an accredited college or university in social work. Or: 2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners. Note: Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Driver's License: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Physical Abilities: Some positions in this class may require the incumbent to be able to: Sit for periods up to one hour while driving to home visits Climb flights of stairs to reach residence Lift infants and toddlers weighing up to 40 pounds Carry automobile child safety seats Have sufficient vision to assess physical condition of clients and home environment Working Conditions: Some positions in this class may require the incumbent to: Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations Work in dangerous, high crime areas of the community Work during non-routine hours, standby, and/or callback Work in and around substandard living areas with exposure to common communicable diseases, scabies, impetigo and other rashes Work outside in all types of climatic conditions including inclement, very hot and/or cold weather Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
Mar 05, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on: 1/24/24, 4/24/24, 7/24/24, 10/23/24 Under direction, the Human Services Supervisor Master's Degree supervises, assigns, reviews or coordinates the work of staff responsible for the provision of client social services, either through direct supervision of staff, or indirectly through program planning, administration and evaluation; ensures work quality and adherence to established policies and procedures; and performs the more complex tasks relative to the assigned area of responsibility. Examples of Knowledge and Abilities Knowledge of Principles and practices of supervision, discipline, leadership, mentoring, and training Team dynamics and team building Interviewing techniques, including crisis intervention methods Effective personnel practices including recognition, performance evaluation and progressive discipline Applicable federal, state, and local laws, rules, codes, regulations, and procedures governing the operation of public social services agencies in a variety of relevant program areas Rules and regulations governing eligibility and grant maintenance programs administered by the County The role of a public social service agency in the treatment plan Available community resources Casework practice and case management Principles of human behavior including people under physical, psychological and social stress Principles, techniques and methods of community and human services delivery programs Types of financial, medical and human services available to public assistance applicants The sources of information necessary to determine and verify the eligibility of applicants for, or recipients of, federal aid Principles of time management and project management Principles and techniques of program planning and evaluation Assessment, case management and treatment techniques for children, families, and individuals with a variety of social, psychological, physical and economic problems The functions and interrelationships of the various agencies comprising the criminal justice system Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment English usage, spelling, grammar, and punctuation Ability to Select, supervise, train, and evaluate staff Plan, coordinate, assign, and review the work of subordinate staff Investigate and resolve disciplinary issues Provide consultative services in complex situations Evaluate the quality and quantity of individual and unit performance Classify case problems and evaluate the effectiveness of efforts in solving them Coordinate the delivery of social and community services Analyze situations accurately and adopt an effective course of action Analyze, interpret and explain policies to staff Recognize problems which call for the use of public and private community resources Develop and maintain cooperative, effective working relationships with others Effectively listen, mediate and resolve complaints Interpret, apply and explain applicable federal, state, and local laws, codes, and regulations Communicate clearly and concisely, both verbally and in writing Research, analyze and make recommendations on the implementation of policies, procedures, regulations and work flow Develop clear and comprehensive procedures and forms necessary to implement changes Apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met Employment Qualifications Minimum Qualifications Either: 1a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 1b. A Master's Degree from an accredited college or university in social work. Or: 2a. One year of full-time, paid experience at the supervisory or professional level performing social services delivery activities such as assessing client needs, determining appropriate actions and establishing case plans, monitoring client progress, maintaining case records, or making referrals to other resources, agencies, or services. AND 2b. A Master's Degree in a program that meets the requirements necessary to satisfy the minimum education for a Marriage and Family Therapist or Licensed Professional Clinical Counselor license issued by the California Department of Consumer Affairs, Board of Behavioral Science Examiners. Note: Part-time experience is converted to full-time on the basis of 173.6 hours = 21.7 days = 1 work month. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. Driver's License: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver license may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Physical Abilities: Some positions in this class may require the incumbent to be able to: Sit for periods up to one hour while driving to home visits Climb flights of stairs to reach residence Lift infants and toddlers weighing up to 40 pounds Carry automobile child safety seats Have sufficient vision to assess physical condition of clients and home environment Working Conditions: Some positions in this class may require the incumbent to: Be exposed to hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations Work in dangerous, high crime areas of the community Work during non-routine hours, standby, and/or callback Work in and around substandard living areas with exposure to common communicable diseases, scabies, impetigo and other rashes Work outside in all types of climatic conditions including inclement, very hot and/or cold weather Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions.
CITY OF CHANDLER, ARIZONA
Chandler, AZ, United States
Job Announcement The City of Chandler Development Services Department, Building Inspection Division is currently seeking qualified individuals interested in joining our team as a Building Inspector Supervisor . The position available is a full-time position with benefits. The work schedule is Monday - Friday 6:00 am - 2:30 pm. Who we are Chandler, the fourth largest City in Arizona, is in one of the fastest growing innovation and technology centers in the nation. Chandler is a vibrant, diverse, fiscally responsible community with a supportive business climate that attracts global industry leaders, exciting startups, talented workers, and their families. In addition to being a great place to live, play and work our local hotels, resorts, golf courses, restaurants and ample shopping opportunities make Chandler one of Arizona's great vacation spots. The City of Chandler Development Services team, consisting of 83 positions, provides sound land use planning strategies, responsible design development standards, and high quality, safety compliant infrastructure in all areas of Development Services, including planning, GIS, building safety, development engineering, telecommunications and utility franchise, City fiber, transportation engineering, and customer service and permits. We are a progressive and innovative team that partners with the development community, contractors, other departments, and citizens to deliver quality services in support of the City of Chandler's Mission and Values. Who we are looking for Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone able to provide first level supervisor to building inspectors; coordinates work flow and work schedules, assists with the administration of building codes and requirements, provides education and information to public construction and design professionals and performs the most complex of inspections and/or investigations. To view the complete job description, please click here . Minimum qualifications A High School Diploma or GED and additional construction and technical training; and Five years of building inspection experience, including at least 1 year of lead or supervisory experience; and A valid Driver's License with acceptable driving record; Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired qualifications Must possess 4 International Code Council Certifications; including 2 commercial ICC certifications and at least 1 commercial International Building Code certification, or Must possess the ability to obtain and maintain these certifications within six (6) months of hire or promotion; and Starting salary is expected to be mid-range or above, depending on qualifications and experience. The position available is a full-time regular position with benefits and is subject to a six (6) month probationary period. A register of qualified candidates will be active for six (6) months should another position become available. Supervision Work is performed under the supervision of the Building Inspection Administrator. This position exercises supervision over building inspection personnel. The City of Chandler will conduct a pre-employment driving record check as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary. The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation. Closing Date/Time: 5/31/2024 11:59 PM Arizona
May 11, 2024
Full Time
Job Announcement The City of Chandler Development Services Department, Building Inspection Division is currently seeking qualified individuals interested in joining our team as a Building Inspector Supervisor . The position available is a full-time position with benefits. The work schedule is Monday - Friday 6:00 am - 2:30 pm. Who we are Chandler, the fourth largest City in Arizona, is in one of the fastest growing innovation and technology centers in the nation. Chandler is a vibrant, diverse, fiscally responsible community with a supportive business climate that attracts global industry leaders, exciting startups, talented workers, and their families. In addition to being a great place to live, play and work our local hotels, resorts, golf courses, restaurants and ample shopping opportunities make Chandler one of Arizona's great vacation spots. The City of Chandler Development Services team, consisting of 83 positions, provides sound land use planning strategies, responsible design development standards, and high quality, safety compliant infrastructure in all areas of Development Services, including planning, GIS, building safety, development engineering, telecommunications and utility franchise, City fiber, transportation engineering, and customer service and permits. We are a progressive and innovative team that partners with the development community, contractors, other departments, and citizens to deliver quality services in support of the City of Chandler's Mission and Values. Who we are looking for Our new team member will have a passion for customer service, teamwork, and collaboration. We are looking for someone able to provide first level supervisor to building inspectors; coordinates work flow and work schedules, assists with the administration of building codes and requirements, provides education and information to public construction and design professionals and performs the most complex of inspections and/or investigations. To view the complete job description, please click here . Minimum qualifications A High School Diploma or GED and additional construction and technical training; and Five years of building inspection experience, including at least 1 year of lead or supervisory experience; and A valid Driver's License with acceptable driving record; Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. Desired qualifications Must possess 4 International Code Council Certifications; including 2 commercial ICC certifications and at least 1 commercial International Building Code certification, or Must possess the ability to obtain and maintain these certifications within six (6) months of hire or promotion; and Starting salary is expected to be mid-range or above, depending on qualifications and experience. The position available is a full-time regular position with benefits and is subject to a six (6) month probationary period. A register of qualified candidates will be active for six (6) months should another position become available. Supervision Work is performed under the supervision of the Building Inspection Administrator. This position exercises supervision over building inspection personnel. The City of Chandler will conduct a pre-employment driving record check as a condition of employment. An offer of employment is contingent upon acceptable results. All applicants hired will be required to be fingerprinted with successful results as a condition of continued employment. Applicants for employment and volunteer opportunities should be aware of the City of Chandler's policies concerning the use of drugs and alcohol. These policies have not been altered by the passage of Proposition 207. The use of recreational marijuana is a violation of the city's Drug Free Workplace Policy. Certain positions within the city are required to submit to a pre-employment drug test. A positive result for drugs tested under the policy, including recreational marijuana, may be grounds for withdrawal of an offer of employment or volunteer opportunity. The examination process may vary if determined necessary. The City of Chandler is committed to Equal Opportunity and Reasonable Accommodation. Closing Date/Time: 5/31/2024 11:59 PM Arizona
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
Apr 24, 2024
Supervisor Long Term Support Services CalOptima CalOptima Health is seeking a highly motivated an experienced Supervisor Long Term Support Services to join our team. The Supervisor, Long Term Support Services will be responsible for planning, organizing, developing and implementing the principles, programs, policies and procedures employed in the delivery of Long Term Services and Supports (LTSS) to members in the community and institutionalized settings. The incumbent will be responsible for the management of the day-to-day operational activities for LTSS programs: Long Term Care (LTC), Community Based Adult Services (CBAS) and CalAIM (Enhanced Care Management (ECM) and Community Supports (CS)), while interacting with internal/external management staff, providers, vendors, health networks and other internal and external customers in a professional, positive and competent manner. The incumbent will be responsible for supervising and monitoring the ongoing and daily activities of the department staff. In addition, the incumbent will resolve members' and providers' issues and barriers ensuring excellent customer service. The incumbent will manage staff coverage in all areas of LTSS to complete all assignments, the orienting and training of new employees and ensure contractual and regulatory requirements are met. Position Information: Department: Long Term Care Salary Grade: N - $95,000 - $155,078 ($45.67 - $74.5567) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Supervisory Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Supervises, trains and audits the LTSS Medical Case Managers, Social Workers, Program Specialists and non-clinical staff such as Personal Care Coordinators (PCC), Medical Authorization Assistants (MAA) and Administrative Assistants (AA) per Medi-Cal processing guidelines. Serves as a resource to departmental and organizational staff which includes internal departments and affiliated health networks, regarding authorization rules and processes. Manages the day-to-day activities of the department to ensure compliance with company policies and regulatory requirements. Attends all LTSS required meetings, Concurrent Review and Case Management clinical rounds and other meetings, including internal and external interdisciplinary care team meetings as needed or assigned. Makes staffing assignments and recommendations based on authorization priority, overall workload and staffing needs per program to ensure daily workloads are fulfilled with a cost-effective use of resources and time. Provides on-going/periodic in-service training for all staff based on audit findings and facilitates the on-going development and education of staff. Trains, evaluates and provides performance feedback to staff as needed, including day-to-day coaching and performance feedback to individuals, annual and 90-day appraisals and Performance Improvement Plans based on individual needs; involves Human Resources as necessary. Establishes and maintains effective working relationships with public and private agencies providing long term support services to members, including assisting health networks and other departments to minimize barriers to discharge planning. Resolves provider/vendor/member problems related to the delivery of LTSS. 15% - Program Support Conducts audits as assigned by LTSS management team as required by policy and procedure, including auditing for quantity and quality of work completed and timeliness required by regulations. Provides assistance in the development and implementation of policies and procedures, as well as orientation. Identifies areas of improvement in workflows, assists in the creation of desktop procedures and new workflows for corrective action and educates the LTSS staff on new/revised workflow processes. Assists the Manager of LTSS in all areas of the department to ensure departmental and organizational goals are met, including the requirement to be able to complete authorization approvals for CBAS, LTC, ECM and CS programs. Works with the Information Technology Services (ITS) and reporting departments to support the department in the creation of reports that ensures monitoring and reporting of LTSS program activities to regulatory agencies as required by the organization and regulatory entities. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a healthcare related field required. Current unrestricted Registered Nurse (RN) License to practice in the State of California required. For non-RNs, a master's degree in healthcare, social work or related field required. 3 years of experience in applying Managed Care, Medicare, and Medi-Cal guidelines to skilled nursing facilities, CBAS, or CalAIM. Experience working with Long Term Care, Health Facilities, Managed Care, Geriatrics, or persons with disabilities required. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Valid driver's license and vehicle or other approved means of transportation, an acceptable driving record and current auto insurance will be required for work away from the primary office 25% of the time or more required. Preferred Qualifications: 1 year of supervisory and/or lead experience. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is May 6, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/supervisor-long-term-support-services-505-city-parkway-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-5765d9899afb5041bc842ddfac880846
Minimum Qualifications Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus two (2) years of law enforcement, security or airport operations work experience. Graduation from an accredited high school or equivalent plus (6) years of law enforcement, security, military or airport operations work experience; OR Directly related professional experience may be substituted for the education up to the maximum of four (4) years. Notes to Applicants POSITION OVERVIEW This position is responsible for ensuring various components of compliance with 49 CFR 1542.209, in regard to airport access media - to include data entry, taking and submitting fingerprints, filing, training, and all other required aspects. This position also issues, audits, and maintains key systems. Advises airport management on needed actions and improvements to security. Additionally, this position conducts security audits of sterile area concessionaire lease areas; and fulfills all aspects of the airport’s lost & found program. All activities are conducted in a highly public setting, requiring excellent attention to detail and customer service. Provide day-to-day supervision and direction to a staff of Airport Access Control Technicians who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees by recognizing and responding to violations of local, state, and federal laws and ordinances. Evaluates staff performance based on established performance expectations and standards, and recommends future performance and development objectives ASSESSMENT A skills assessment will be required for this position. DRIVER’S REQUIREMENT This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA . This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. OVERTIME Overtime may be required with or without notice. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $28.85 - $36.06 Hours Monday - Thursday 06:00-16:00 Tuesday - Friday 06:00-16:00 Overtime may be required when needed. Work hours may include after-hours, holidays, and weekend work. Schedule hours subject to change Job Close Date 05/17/2024 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Experience serving as Trusted Agent as described in 49 CFR 1542.209 Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates and supervises Airport Security staff on assigned shift. Supervises the issuance and maintenance of a variety of security access control measures in accordance with federal, state, and local laws and regulations and City of Austin Aviation Department policies and procedures. Evaluates staff performance based on established performance expectations and standards, and recommends future performance and development objectives. Develops and enforces policies and procedures, emergency plans, SOPs, ASP , as well as programs to help maintain security awareness. Advises airport management on needed actions and improvements to security. Coordinates daily security compliance activities to include access point alarm checks, proper display of airport identification media in the Security Identification Display Area ( SIDA ), random vehicle/ID checks in the secured areas and airport construction projects that impact airport security, troubleshooting of system failures, and initial and recurring Airport Security training. Analyzes patterns of terrorism to determine necessary preventative measures. Helps to determine the cause of security violations. Monitors and inspects airport activities, inspects airport property and facilities and uses security tools, equipment and processes to identify potential threats. Performs procurement duties and responsibilities, i.e., solicit bids, obtain purchase order numbers, track equipment purchases, report to Aviation Finance division annual inventory of equipment, etc. Oversees the division purchasing supply inventories and budget. Maintains the security and confidentiality of sensitive security information. Provides customer service; investigates complaints or issues and provides recommendations for resolution. Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COA policies, procedures, and guidelines. Monitors airport tenants and their leased areas for possible violations or non-compliance with the Airport Rules and Regulations, the Airport Security Program ( ASP ), and other applicable regulations. Takes corrective action and/or issues notices of non-compliance as appropriate. Responds to all airport security emergencies and implements the Airport Security Plan and/or Airport Emergency Plan as required. Makes immediate and vital decisions affecting the airport and air carriers during airport security emergencies. Documents and communicates security events through incident/information reports, daily logs, and monthly reports. Works with the Transportation Security Administration, federal state and local law enforcement agencies, airport tenants and stakeholders to ensure a secure environment. Develops, implements and oversees programs that promote a proactive approach to the continued secure operation of air carriers and commercial operators at Austin Bergstrom International Airport. These programs include Security Compliance & Enforcement Initiatives, recurring airport employee and tenant security training, tenant security programs, lost and found and vehicle registration programs, investigations and audits, criminal History Records Checks ( CHRC ) for badging, badging process, Performs related duties and fulfills responsibilities as required. Responsibilities - Supervisor and/or Leadership Exercised: Supervisors are responsible for providing direction and the evaluation of staff and/or programs. Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. May perform the duties of the Airport Operations Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State and Local laws. Knowledge of general airport operations. Knowledge of city practice, policy and procedure. Knowledge of supervisory and managerial techniques and principles. Knowledge of conflict resolution techniques. Skill in using computers and related software. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to understand, speak, read and write English proficiently. Ability to receive, process, maintain and protect the confidentiality of sensitive information. Ability to work with frequent interruptions and changes in priorities. Ability to quickly recognize and analyze irregular events, Ability to establish maintain effective communication and working relationships with city employees, airport employees, contractors, and the public. Ability to exercise good judgment, professionalism and discretion when working with internal and external customers and visitors. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Airport Security Supervisor position are: Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus two (2) years of law enforcement, security or airport operations work experience. Graduation from an accredited high school or equivalent plus (6) years of law enforcement, security, military or airport operations work experience; OR Directly related professional experience may be substituted for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a Valid Class C Texas Driver’s license. Do you have a Valid Class C Texas Driver’s license or if selected for this position, do you have the ability to acquire a Valid Class C Texas Driver’s license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Are you a current COA Aviation Badging & ID employee? Yes No * Describe your experience serving as Trusted Agent as described in 49 CFR 1542.209. (Open Ended Question) * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
May 08, 2024
Full Time
Minimum Qualifications Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus two (2) years of law enforcement, security or airport operations work experience. Graduation from an accredited high school or equivalent plus (6) years of law enforcement, security, military or airport operations work experience; OR Directly related professional experience may be substituted for the education up to the maximum of four (4) years. Notes to Applicants POSITION OVERVIEW This position is responsible for ensuring various components of compliance with 49 CFR 1542.209, in regard to airport access media - to include data entry, taking and submitting fingerprints, filing, training, and all other required aspects. This position also issues, audits, and maintains key systems. Advises airport management on needed actions and improvements to security. Additionally, this position conducts security audits of sterile area concessionaire lease areas; and fulfills all aspects of the airport’s lost & found program. All activities are conducted in a highly public setting, requiring excellent attention to detail and customer service. Provide day-to-day supervision and direction to a staff of Airport Access Control Technicians who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees by recognizing and responding to violations of local, state, and federal laws and ordinances. Evaluates staff performance based on established performance expectations and standards, and recommends future performance and development objectives ASSESSMENT A skills assessment will be required for this position. DRIVER’S REQUIREMENT This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA . This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards. APPLICATION INFORMATION A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application. VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview. ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled. CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment. GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified. LANGUAGE Must have the ability to read, write, and fluently speak in English. SHIFT INCENTIVE Shift work includes shift differential incentive for evening and night shifts and weekends. OVERTIME Overtime may be required with or without notice. WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range $28.85 - $36.06 Hours Monday - Thursday 06:00-16:00 Tuesday - Friday 06:00-16:00 Overtime may be required when needed. Work hours may include after-hours, holidays, and weekend work. Schedule hours subject to change Job Close Date 05/17/2024 Type of Posting Division Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport Preferred Qualifications Experience serving as Trusted Agent as described in 49 CFR 1542.209 Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Coordinates and supervises Airport Security staff on assigned shift. Supervises the issuance and maintenance of a variety of security access control measures in accordance with federal, state, and local laws and regulations and City of Austin Aviation Department policies and procedures. Evaluates staff performance based on established performance expectations and standards, and recommends future performance and development objectives. Develops and enforces policies and procedures, emergency plans, SOPs, ASP , as well as programs to help maintain security awareness. Advises airport management on needed actions and improvements to security. Coordinates daily security compliance activities to include access point alarm checks, proper display of airport identification media in the Security Identification Display Area ( SIDA ), random vehicle/ID checks in the secured areas and airport construction projects that impact airport security, troubleshooting of system failures, and initial and recurring Airport Security training. Analyzes patterns of terrorism to determine necessary preventative measures. Helps to determine the cause of security violations. Monitors and inspects airport activities, inspects airport property and facilities and uses security tools, equipment and processes to identify potential threats. Performs procurement duties and responsibilities, i.e., solicit bids, obtain purchase order numbers, track equipment purchases, report to Aviation Finance division annual inventory of equipment, etc. Oversees the division purchasing supply inventories and budget. Maintains the security and confidentiality of sensitive security information. Provides customer service; investigates complaints or issues and provides recommendations for resolution. Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COA policies, procedures, and guidelines. Monitors airport tenants and their leased areas for possible violations or non-compliance with the Airport Rules and Regulations, the Airport Security Program ( ASP ), and other applicable regulations. Takes corrective action and/or issues notices of non-compliance as appropriate. Responds to all airport security emergencies and implements the Airport Security Plan and/or Airport Emergency Plan as required. Makes immediate and vital decisions affecting the airport and air carriers during airport security emergencies. Documents and communicates security events through incident/information reports, daily logs, and monthly reports. Works with the Transportation Security Administration, federal state and local law enforcement agencies, airport tenants and stakeholders to ensure a secure environment. Develops, implements and oversees programs that promote a proactive approach to the continued secure operation of air carriers and commercial operators at Austin Bergstrom International Airport. These programs include Security Compliance & Enforcement Initiatives, recurring airport employee and tenant security training, tenant security programs, lost and found and vehicle registration programs, investigations and audits, criminal History Records Checks ( CHRC ) for badging, badging process, Performs related duties and fulfills responsibilities as required. Responsibilities - Supervisor and/or Leadership Exercised: Supervisors are responsible for providing direction and the evaluation of staff and/or programs. Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal. May perform the duties of the Airport Operations Coordinator when necessary. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Federal, State and Local laws. Knowledge of general airport operations. Knowledge of city practice, policy and procedure. Knowledge of supervisory and managerial techniques and principles. Knowledge of conflict resolution techniques. Skill in using computers and related software. Skill in oral and written communication. Skill in handling multiple tasks and prioritizing. Skill in data analysis and problem solving. Skill in planning and organizing. Ability to understand, speak, read and write English proficiently. Ability to receive, process, maintain and protect the confidentiality of sensitive information. Ability to work with frequent interruptions and changes in priorities. Ability to quickly recognize and analyze irregular events, Ability to establish maintain effective communication and working relationships with city employees, airport employees, contractors, and the public. Ability to exercise good judgment, professionalism and discretion when working with internal and external customers and visitors. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Airport Security Supervisor position are: Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus two (2) years of law enforcement, security or airport operations work experience. Graduation from an accredited high school or equivalent plus (6) years of law enforcement, security, military or airport operations work experience; OR Directly related professional experience may be substituted for the education up to the maximum of four (4) years. Do you meet these minimum qualifications? Yes No * This position requires a Valid Class C Texas Driver’s license. Do you have a Valid Class C Texas Driver’s license or if selected for this position, do you have the ability to acquire a Valid Class C Texas Driver’s license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * Are you a current COA Aviation Badging & ID employee? Yes No * Describe your experience serving as Trusted Agent as described in 49 CFR 1542.209. (Open Ended Question) * The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired. I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment Optional & Required Documents Required Documents Optional Documents
City of Vallejo
Vallejo, California, United States
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 125,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. THE DEPARTMENT The Building Division is responsible for the building and safety standards for design, construction, use, and occupancy of all buildings and structures within the City of Vallejo. They provide plan checking, permitting, and inspection services for new construction, additions, renovations, alterations and remodels to assure all structures meet the minimum life safety standards of State and local codes adopted by the City of Vallejo. For more information about the Building Division, please visit their webpage. THE POSITION To supervise, assign, review, and participate in the work of staff responsible for performing technical building inspection and plan check work in enforcing compliance with building codes, regulations and ordinances; to perform inspection tasks for major and complex projects, and to perform a variety of technical tasks relative to assigned area of responsibility. Why It's a Great Opportunity: The Building Inspection Supervisor position offer those in the industry a chance to bring their knowledge and experience to government and directly impact the local community. You will be part of a team that is the face of the City, conducting inspections while developing and nurturing strong relationships with a diverse group of customers. Why It's a Great Department: The Planning and Development Services Department has an excellent reputation for being an employer that is committed to providing top-notch service to its customers. Our goal is to be the best public agency, and your role as a Building Inspection Supervisor can help us get there. We offer a competitive salary and benefits package as well as the opportunity to be a part of an organization that prides itself on customer service. How to be Successful in the Role: Positive customer interactions are the key to your success as you efficiently balance your workload, the workloads of building inspectors, and perform daily inspections throughout the City. In order to meet project timelines, it is critical to determine appropriate courses of action while ensuring corrections are completely addressed in a timely manner. Successful inspection logs will need to be detailed and accurate so that the public as well as other team members can effectively follow up on corrections. Successful Building Inspection Supervisor candidates will be innovative and creative problem solvers with excellent communication skills, both written and verbal, with the ability to communicate concisely and effectively with contractors, developers, home owners, tenants, co-workers, and other City staff members. For the Building Inspection Supervisor position, successful candidates should already be in possession of their ICC C8 certification as a combination inspector (or equivalent) and ICC C5 commercial combination inspector certification (or equivalent) and will be required to maintain their certification while employed with the City. While not required, CASp certification, and Central Square and/or TRAKiT software experience is highly desirable. Your Future in this Role: The Building Inspection Supervisor position allows many levels of professional growth while gaining experience and obtaining additional certifications towards your career development. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Building Inspection Manager. Exercises direct supervision over technical staff. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Plan, prioritize, assign, supervise and review the work of assigned building inspection staff; assign daily work activities, review work for accuracy and compliance with Division policies and procedures. Participate in the selection of assigned staff; provide training to employees on work methods, procedures and techniques to ensure efficient and proper operation of the Building Division. Recommend building inspection services goals and objectives; assist in the development and implementation of policies and procedures necessary for providing effective building inspection and plan check services. Participate in the development and implementation of the Building Division work plan; review and evaluate services, methods and procedures. Participate in preparing the Building Division budget; assist in budget implementation and monitoring; participate in forecasting additional funds needed for staffing, equipment, materials and supplies; participate in the administration of the approved budget; assist in the preparation of special budget programs. Perform highly skilled inspection and plan review work for complex electrical, plumbing, mechanical ADA green building and Title 24 energy projects. Inspect foundation, concrete, steel, masonry, wood construction, framing, plastering, plumbing, heating and electrical installations and a large variety of complex and routine building system elements. Examine plans and specifications of new construction additions and alterations to residential, commercial and industrial buildings to determine compliance with the provisions of the construction codes, ordinances, and regulations/ Issue "stop work" and "No Occupancy" orders, write citations, warning letters in preparation for possible legal actions. Approve issuance of building and occupancy permits. Coordinate inspection activities with other City departments and divisions. Confer with architects, contractors, builders and the general public in the office and in the field, explain and interpret requirements and restrictions; attend and participate in professional organization and attend classes to keep abreast of changes and new trends. Maintain files and prepare reports regarding inspection activities and findings; input data to the City's computerized permit tracking system. Oversee the division's operations in the absence of the Building Inspection Manager as required. Perform related duties and responsibilities as assigned. Minimum Qualifications/Knowledge, Skills & Abilities MINIMUM QUALIFICATIONS Experience: Four years of increasingly responsible building inspection experience including one year of lead or supervisory responsibility. Training: Equivalent to the completion of the twelfth grade and specialized training in the building and construction trades, supplemented by 30-40 units of related college level course work in engineering, architecture, or construction. AA degree preferred. License or Certificate Possess and maintain and appropriate, valid California driver's license and a safe driving record. Possess and maintain I.C.B.O/I.C.C. or other city-approved agencies certification as a combination commercial building inspector. Knowledge, Skills & Abilities Candidates who qualify for this position should possess knowledge of: Operation, services and activities of a comprehensive building inspection program. Principles of supervision, training and performance evaluation. Building related codes and ordinances enforced by the City, including the California Building, Electrical, Plumbing and mechanical Codes, and Zoning codes. Complex principles and techniques of building inspection work; proper inspection techniques to examine workmanship and materials to detect deviations from plan, regulations and standard construction practices. Principles of structural design and engineering mathematics. Pertinent Federal, State and local laws, codes and regulations. Major types of building construction, materials, and methods. Accepted safety standards and methods of building construction for commercial, industrial and residential buildings. Budgeting practices and procedures. Candidates who qualify for this position should possess the ability to: Supervise and train technical building inspection staff. Interpret and apply pertinent Federal, State, and local laws, codes and regulations. Read and interpret complex building plan, specifications and building codes. Determine if construction system conform to City code requirements. Apply technical knowledge and follow proper inspection techniques to examine workmanship and materials and detect deviations from plans, regulations and standard construction practices. Advise on standard construction methods and requirements for residential, commercial and industrial buildings. Prepare service goals and objectives; assist in the development and implementation of policies and procedures necessary for delivering effective services. Assist in the development and implementation of a work plan; review and evaluate services; methods, and procedures. Assist in the preparation, implementation and administration of the Building Division budget; participate in the forecast of additional funds needs for staffing, equipment, materials, and supplies; assist in the preparation of special budget programs. Use an operate a personal computer to input data to a permit tracking system; write reports and other documents using a personal computer. Make mathematical computations rapidly and accurately. Enforce necessary regulations with firmness and tact. Understand and carry out oral and written directions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationship with those contact in the course of performing work. Additional Information Working Conditions Office and inspection site environment; exposure to dust and noise; some climbing, stooping, light lifting and inspecting in confined areas. The Recruitment & Selection Process 1. ) Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. 2.) Applications will be screened for overall qualifications the week of May 27, 2024. 3.) Candidates who are deemed to be the best qualified will be invited to take part in an assessment process which may consist of written, online, oral, or performance exercises. Candidates invited to the assessment process will be notified by email of the date, time, and location of the assessment. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. 4.) Candidates placed on the Register of Eligible (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department by emailing Martha.galo@cityofvallejo.net to request an accommodation. PRIOR TO HIRE The selected candidate will be required to: 1.) Submit to reference checks 2.) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3.) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/27/2024 5:00 PM Pacific
May 04, 2024
Full Time
Description PLEASE READ THIS BULLETIN IN ITS ENTIRETY This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 125,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. THE DEPARTMENT The Building Division is responsible for the building and safety standards for design, construction, use, and occupancy of all buildings and structures within the City of Vallejo. They provide plan checking, permitting, and inspection services for new construction, additions, renovations, alterations and remodels to assure all structures meet the minimum life safety standards of State and local codes adopted by the City of Vallejo. For more information about the Building Division, please visit their webpage. THE POSITION To supervise, assign, review, and participate in the work of staff responsible for performing technical building inspection and plan check work in enforcing compliance with building codes, regulations and ordinances; to perform inspection tasks for major and complex projects, and to perform a variety of technical tasks relative to assigned area of responsibility. Why It's a Great Opportunity: The Building Inspection Supervisor position offer those in the industry a chance to bring their knowledge and experience to government and directly impact the local community. You will be part of a team that is the face of the City, conducting inspections while developing and nurturing strong relationships with a diverse group of customers. Why It's a Great Department: The Planning and Development Services Department has an excellent reputation for being an employer that is committed to providing top-notch service to its customers. Our goal is to be the best public agency, and your role as a Building Inspection Supervisor can help us get there. We offer a competitive salary and benefits package as well as the opportunity to be a part of an organization that prides itself on customer service. How to be Successful in the Role: Positive customer interactions are the key to your success as you efficiently balance your workload, the workloads of building inspectors, and perform daily inspections throughout the City. In order to meet project timelines, it is critical to determine appropriate courses of action while ensuring corrections are completely addressed in a timely manner. Successful inspection logs will need to be detailed and accurate so that the public as well as other team members can effectively follow up on corrections. Successful Building Inspection Supervisor candidates will be innovative and creative problem solvers with excellent communication skills, both written and verbal, with the ability to communicate concisely and effectively with contractors, developers, home owners, tenants, co-workers, and other City staff members. For the Building Inspection Supervisor position, successful candidates should already be in possession of their ICC C8 certification as a combination inspector (or equivalent) and ICC C5 commercial combination inspector certification (or equivalent) and will be required to maintain their certification while employed with the City. While not required, CASp certification, and Central Square and/or TRAKiT software experience is highly desirable. Your Future in this Role: The Building Inspection Supervisor position allows many levels of professional growth while gaining experience and obtaining additional certifications towards your career development. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Building Inspection Manager. Exercises direct supervision over technical staff. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Plan, prioritize, assign, supervise and review the work of assigned building inspection staff; assign daily work activities, review work for accuracy and compliance with Division policies and procedures. Participate in the selection of assigned staff; provide training to employees on work methods, procedures and techniques to ensure efficient and proper operation of the Building Division. Recommend building inspection services goals and objectives; assist in the development and implementation of policies and procedures necessary for providing effective building inspection and plan check services. Participate in the development and implementation of the Building Division work plan; review and evaluate services, methods and procedures. Participate in preparing the Building Division budget; assist in budget implementation and monitoring; participate in forecasting additional funds needed for staffing, equipment, materials and supplies; participate in the administration of the approved budget; assist in the preparation of special budget programs. Perform highly skilled inspection and plan review work for complex electrical, plumbing, mechanical ADA green building and Title 24 energy projects. Inspect foundation, concrete, steel, masonry, wood construction, framing, plastering, plumbing, heating and electrical installations and a large variety of complex and routine building system elements. Examine plans and specifications of new construction additions and alterations to residential, commercial and industrial buildings to determine compliance with the provisions of the construction codes, ordinances, and regulations/ Issue "stop work" and "No Occupancy" orders, write citations, warning letters in preparation for possible legal actions. Approve issuance of building and occupancy permits. Coordinate inspection activities with other City departments and divisions. Confer with architects, contractors, builders and the general public in the office and in the field, explain and interpret requirements and restrictions; attend and participate in professional organization and attend classes to keep abreast of changes and new trends. Maintain files and prepare reports regarding inspection activities and findings; input data to the City's computerized permit tracking system. Oversee the division's operations in the absence of the Building Inspection Manager as required. Perform related duties and responsibilities as assigned. Minimum Qualifications/Knowledge, Skills & Abilities MINIMUM QUALIFICATIONS Experience: Four years of increasingly responsible building inspection experience including one year of lead or supervisory responsibility. Training: Equivalent to the completion of the twelfth grade and specialized training in the building and construction trades, supplemented by 30-40 units of related college level course work in engineering, architecture, or construction. AA degree preferred. License or Certificate Possess and maintain and appropriate, valid California driver's license and a safe driving record. Possess and maintain I.C.B.O/I.C.C. or other city-approved agencies certification as a combination commercial building inspector. Knowledge, Skills & Abilities Candidates who qualify for this position should possess knowledge of: Operation, services and activities of a comprehensive building inspection program. Principles of supervision, training and performance evaluation. Building related codes and ordinances enforced by the City, including the California Building, Electrical, Plumbing and mechanical Codes, and Zoning codes. Complex principles and techniques of building inspection work; proper inspection techniques to examine workmanship and materials to detect deviations from plan, regulations and standard construction practices. Principles of structural design and engineering mathematics. Pertinent Federal, State and local laws, codes and regulations. Major types of building construction, materials, and methods. Accepted safety standards and methods of building construction for commercial, industrial and residential buildings. Budgeting practices and procedures. Candidates who qualify for this position should possess the ability to: Supervise and train technical building inspection staff. Interpret and apply pertinent Federal, State, and local laws, codes and regulations. Read and interpret complex building plan, specifications and building codes. Determine if construction system conform to City code requirements. Apply technical knowledge and follow proper inspection techniques to examine workmanship and materials and detect deviations from plans, regulations and standard construction practices. Advise on standard construction methods and requirements for residential, commercial and industrial buildings. Prepare service goals and objectives; assist in the development and implementation of policies and procedures necessary for delivering effective services. Assist in the development and implementation of a work plan; review and evaluate services; methods, and procedures. Assist in the preparation, implementation and administration of the Building Division budget; participate in the forecast of additional funds needs for staffing, equipment, materials, and supplies; assist in the preparation of special budget programs. Use an operate a personal computer to input data to a permit tracking system; write reports and other documents using a personal computer. Make mathematical computations rapidly and accurately. Enforce necessary regulations with firmness and tact. Understand and carry out oral and written directions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationship with those contact in the course of performing work. Additional Information Working Conditions Office and inspection site environment; exposure to dust and noise; some climbing, stooping, light lifting and inspecting in confined areas. The Recruitment & Selection Process 1. ) Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. 2.) Applications will be screened for overall qualifications the week of May 27, 2024. 3.) Candidates who are deemed to be the best qualified will be invited to take part in an assessment process which may consist of written, online, oral, or performance exercises. Candidates invited to the assessment process will be notified by email of the date, time, and location of the assessment. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. 4.) Candidates placed on the Register of Eligible (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department by emailing Martha.galo@cityofvallejo.net to request an accommodation. PRIOR TO HIRE The selected candidate will be required to: 1.) Submit to reference checks 2.) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3.) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Closing Date/Time: 5/27/2024 5:00 PM Pacific
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 7/14/2023, 10/13/2023, 1/12/2024, 4/12/2024, 7/12/2024, 10/11/2024, 1/10/2025 Sanitation District Maintenance & Operations Supervisors, under direction, supervise staff engaged in the inspection, cleaning, repair, preventive maintenance and minor construction of sewer lines and the operation, maintenance and repair of pump and lift stations of the Sanitation Districts Agency in Sacramento County. Examples of Knowledge and Abilities Knowledge of Basic principles of supervisory responsibilities and training methods Equipment and methods for cleaning and repairing pipelines involved in the conveyance of wastewater Pipe types and pipe materials used in the maintenance and repair of wastewater systems Methods, materials, tools, and equipment, including their operation, maintenance, capacities and limitations, used in the maintenance and repair of wastewater collection systems, including electrical and mechanical motors and pumps at pump and lift stations General Safety Orders and Construction Safety Orders as issued by OSHA for personal safety Various computer programs and software including computerized maintenance management systems and Supervisor Control and Data Acquisition (SCADA) systems Environmental considerations, policies, procedures and agreements with government agencies and jurisdictions Math principles such as addition, subtraction, multiplication, and division Purchasing contracts, policies and procedures for purchasing rental agreements, equipment and supplies Policies and procedures regarding gas detection devices, confined space, and handling of hazardous materials Traffic control and worksite safety methods Ability to Plan, organize, supervise and direct the work processes of others Communicate clearly, concisely and courteously with co-workers, other employees, customers, and the general public Record data, prepare work orders, and write investigatory reports Provide good customer service, work in a team environment and establish good relationships with co-workers, the public, and other customers Recognize abilities of employees and their competence for various duties and recommend training Read and interpret plans and specifications Investigate service requests Be flexible, decisive and make responsible decisions Identify plants and rodents and determine their control by herbicides and pesticides Make decisions in emergency situations Read and understand maps Direct and train staff Read and interpret electronic controls Employment Qualifications Minimum Qualifications A valid California Driver License, Class C or higher; - AND - The Grade 2 California Water Environmental Association (CWEA) Collection System Maintenance Certification - AND - Either: 1. One year of full-time, paid experience employed by the County of Sacramento supervising work involved in highway maintenance, stormwater drainage, airfield maintenance, or construction inspection. Or: 2. Two years of full-time, paid experience in the class of Sanitation District Maintenance and Operations Senior Technician, Mechanical Maintenance Technician and/or Underground Construction and Maintenance Specialist in Sacramento County service. Or: 3. Two years of full-time, paid experience in the public or private sector as a lead worker or supervisor over crews performing, inspecting or planning/scheduling the maintenance, construction, repair or cleaning of wastewater systems, storm drainage systems, or water distribution systems. Note: The following education may be substituted for one year of experience in either pattern 2 or 3 above: Possession of an Associate's degree or higher from an accredited college or university in engineering technology or civil, environmental or mechanical engineering; management, business or public administration; or construction management technology or construction management. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Driver's License: Incumbents appointed to this class are required to maintain a valid California driver's license, Class C. Failure to maintain the appropriate California driver's license constitutes cause for personnel action in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to disability will be reviewed on a case by case basis. Certificates/licenses: Incumbents must obtain the Grade 3 CWEA for Collection System Maintenance Certification within two years of permanent appointment to this class or within two CWEA exam cycles after the date of appointment to this class, whichever is greater. Failure to obtain and maintain the appropriate certificates as described above may constitute cause for termination from this class in accordance with Civil Service Rules and/or applicable bargaining unit agreement. Physical Abilities: Positions in this class require the incumbent to be able to: Sit for periods up to one hour while driving to work sites Stand and walk on a consistent and daily basis When working at the wastewater collection systems sites instructing employees, planning work to be performed or reviewing completed work, discussing plans and specifications with contractors, etc., incumbents will be required to: Bend, stoop, kneel, and crouch Reach above the shoulder Climb ladders with a maximum capacity of 300 pounds Lift and carry up to 60 pounds without assistance Walk on uneven surfaces Climb into and out of excavations Wear respirators or breathing devices Enter and exit restricted entrances of 24 inches in diameter. Individuals who do not meet these physical requirements due to disability will be reviewed on a case by case basis. Working Conditions: Positions in this class require the incumbent to be able to: Work outside in all weather conditions on a daily basis and subject to temperatures rarely under 32 degrees and occasionally over 100 degrees. Work in enclosed areas where the temperature may occasionally exceed 100 degrees or rarely reach lows below 20 degrees. Work in enclosed and confined spaces. Work in trenches up to 23 feet, or more, in depth. Work around dust, fumes, smoke, gases, noise, contaminated and non-contaminated water, chemicals such as silica and solvents, machinery and equipment with moving parts, moving vehicles, traffic, fumes and/or odors. Shift, Weekend and Holiday Work: Wastewater collection systems operation and maintenance work is performed 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekend, holidays, overtime and standby. Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
May 01, 2024
The Position Come join one of Forbes Magazine's Best Employers ! This is a continuous filing exam. The next filing cut-offs are at 5:00 pm on: 7/14/2023, 10/13/2023, 1/12/2024, 4/12/2024, 7/12/2024, 10/11/2024, 1/10/2025 Sanitation District Maintenance & Operations Supervisors, under direction, supervise staff engaged in the inspection, cleaning, repair, preventive maintenance and minor construction of sewer lines and the operation, maintenance and repair of pump and lift stations of the Sanitation Districts Agency in Sacramento County. Examples of Knowledge and Abilities Knowledge of Basic principles of supervisory responsibilities and training methods Equipment and methods for cleaning and repairing pipelines involved in the conveyance of wastewater Pipe types and pipe materials used in the maintenance and repair of wastewater systems Methods, materials, tools, and equipment, including their operation, maintenance, capacities and limitations, used in the maintenance and repair of wastewater collection systems, including electrical and mechanical motors and pumps at pump and lift stations General Safety Orders and Construction Safety Orders as issued by OSHA for personal safety Various computer programs and software including computerized maintenance management systems and Supervisor Control and Data Acquisition (SCADA) systems Environmental considerations, policies, procedures and agreements with government agencies and jurisdictions Math principles such as addition, subtraction, multiplication, and division Purchasing contracts, policies and procedures for purchasing rental agreements, equipment and supplies Policies and procedures regarding gas detection devices, confined space, and handling of hazardous materials Traffic control and worksite safety methods Ability to Plan, organize, supervise and direct the work processes of others Communicate clearly, concisely and courteously with co-workers, other employees, customers, and the general public Record data, prepare work orders, and write investigatory reports Provide good customer service, work in a team environment and establish good relationships with co-workers, the public, and other customers Recognize abilities of employees and their competence for various duties and recommend training Read and interpret plans and specifications Investigate service requests Be flexible, decisive and make responsible decisions Identify plants and rodents and determine their control by herbicides and pesticides Make decisions in emergency situations Read and understand maps Direct and train staff Read and interpret electronic controls Employment Qualifications Minimum Qualifications A valid California Driver License, Class C or higher; - AND - The Grade 2 California Water Environmental Association (CWEA) Collection System Maintenance Certification - AND - Either: 1. One year of full-time, paid experience employed by the County of Sacramento supervising work involved in highway maintenance, stormwater drainage, airfield maintenance, or construction inspection. Or: 2. Two years of full-time, paid experience in the class of Sanitation District Maintenance and Operations Senior Technician, Mechanical Maintenance Technician and/or Underground Construction and Maintenance Specialist in Sacramento County service. Or: 3. Two years of full-time, paid experience in the public or private sector as a lead worker or supervisor over crews performing, inspecting or planning/scheduling the maintenance, construction, repair or cleaning of wastewater systems, storm drainage systems, or water distribution systems. Note: The following education may be substituted for one year of experience in either pattern 2 or 3 above: Possession of an Associate's degree or higher from an accredited college or university in engineering technology or civil, environmental or mechanical engineering; management, business or public administration; or construction management technology or construction management. Note: The word "experience" referenced in the minimum qualifications means full-time paid experience unless the job announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Driver's License: Incumbents appointed to this class are required to maintain a valid California driver's license, Class C. Failure to maintain the appropriate California driver's license constitutes cause for personnel action in accordance with Civil Service Rule 11.4. Individuals who do not meet this requirement due to disability will be reviewed on a case by case basis. Certificates/licenses: Incumbents must obtain the Grade 3 CWEA for Collection System Maintenance Certification within two years of permanent appointment to this class or within two CWEA exam cycles after the date of appointment to this class, whichever is greater. Failure to obtain and maintain the appropriate certificates as described above may constitute cause for termination from this class in accordance with Civil Service Rules and/or applicable bargaining unit agreement. Physical Abilities: Positions in this class require the incumbent to be able to: Sit for periods up to one hour while driving to work sites Stand and walk on a consistent and daily basis When working at the wastewater collection systems sites instructing employees, planning work to be performed or reviewing completed work, discussing plans and specifications with contractors, etc., incumbents will be required to: Bend, stoop, kneel, and crouch Reach above the shoulder Climb ladders with a maximum capacity of 300 pounds Lift and carry up to 60 pounds without assistance Walk on uneven surfaces Climb into and out of excavations Wear respirators or breathing devices Enter and exit restricted entrances of 24 inches in diameter. Individuals who do not meet these physical requirements due to disability will be reviewed on a case by case basis. Working Conditions: Positions in this class require the incumbent to be able to: Work outside in all weather conditions on a daily basis and subject to temperatures rarely under 32 degrees and occasionally over 100 degrees. Work in enclosed areas where the temperature may occasionally exceed 100 degrees or rarely reach lows below 20 degrees. Work in enclosed and confined spaces. Work in trenches up to 23 feet, or more, in depth. Work around dust, fumes, smoke, gases, noise, contaminated and non-contaminated water, chemicals such as silica and solvents, machinery and equipment with moving parts, moving vehicles, traffic, fumes and/or odors. Shift, Weekend and Holiday Work: Wastewater collection systems operation and maintenance work is performed 24 hours a day, 365 days a year. All employees in this class will be subject to working shifts, weekend, holidays, overtime and standby. Background/Criminal History: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures B-5, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. Probationary Period The probationary period for this classification is six (6) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Applicants requesting reasonable accommodations during employment examinations: For more information, please review the Job Applicant Exam Reasonable Accommodation Information and submit an Employment Exam Reasonable Accommodation Online Request Form . EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: Continuous
City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Grand Prairie Animal Services serves a rapidly expanding community of over 200,000 people and their pets. Last fiscal year, over 7,500 animals were cared for across both onsite and field operations. As a division, we pride ourselves in being an Ally for the Animals, a Resource for the Community, and having Compassion for All. In the newly created role of Medical Supervisor, you will have the opportunity to continue the development of an exceptional team, set direction and promote operational change for better efficiency and effectiveness, and enhance the veterinary resources available for the public as access to pet care becomes more limited than ever before. If this resonates with you, apply now to join and complete our leadership team at Grand Prairie Animal Services. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected. The purpose of this position is to direct vision, coordinate staff, and effectively lead operations for assigned subsects of the Animal Services Division in all matters ranging from day-to-day operations to public safety emergencies. This position oversees Raving Fans customer service, certification, and compliance in line with both state and federal laws, public communications, and life-saving programming. Other duties include holding or facilitating proper state-mandated licensing, responding to citizen inquiries or complaints, and performing other duties as required. Essential Job Functions Supervises personnel by observing and monitoring work tasks; innovatively identifying methods to maximize department's effectiveness and providing feedback to employees accordingly; evaluating work performance; assisting input to correct deficiencies; coordinating training, certification, and continuing education to meet state requirements and internal expectations; scheduling work assignments; and providing input on hiring and disciplinary actions. Quickly responds and modifies operations during times of emergent response that pose a public safety risk or threat to the community's domestic pet population, including but not limited to severe weather events; zoonotic or highly contagious disease outbreaks; and aggressive animals. Provides daily Raving Fans service to citizens by overseeing coordination of assigned operations; ensuring adequate staffing levels to handle responsibilities; answering questions; and handling complaints. Assesses/approves animals for humane euthanasia when necessary. Assists Animal Services Manager with developing, organizing, and implementing activities and action plans to achieve divisional goals and objectives; reviews and proposes modifications to standard operating procedures to ensure efficient and economical use of resources. Facilitates strong relationships with other city departments, local education institutions, outside businesses, community organizations, nonprofits, contracted vendors, and community leaders. Audits, assesses, and troubleshoots animal services software systems and complementing technologies. Maintains inventory, records and equipment; and overseeing interns, volunteers or temporary staff when needed. Overseeing programming and associated staffing, directly or indirectly based on supervisory assignment, in the following areas: Animal Resource Call Center; Social Media Strategy & Operations; PPAC Customer Care & Administrative Support; Contract Administration & Budgetary Recommendations; Invoice Payment & Operating Inventory Coordination; Training, Certification & General Licensing Coordination; Building Maintenance & Asset Coordination; Event Programming & Operations; Foster Programming & Operations; Rescue Programming & Operations; PPAC Admission Strategy & Operations; Coordination/Development of Contracted Veterinarians & Clinics Relations; Onsite Neonatal & Underaged Animal Care; Intensive Care Unit Programming & Onsite Care; Medical Appointment/Drop-off Coordination; Spay/Neuter & Animal Medical Wellness Operations; After-Hours Emergent Animal Medical Care Coordination; Radiation Safety & Operations; Clinic Drug Log & DEA Licensing Coordination; Community Cat Programming; 24/7 Field Service Request Response; Rabies Testing & Quarantine Coordination; Animal Cruelty Investigation & Response; Onsite Animal Population Care; Onsite Animal Routing & Disposition. Performs all duties of subordinate animal services employees when necessary and serves as Acting Animal Services Manager as needed. All other duties as assigned by a direct supervisor within the department. Functional Area Essential Duties Supervises an exceptional team comprised of a Lead Veterinary Technician, (2) Veterinary Technicians, and a Veterinary Assistant.Oversees recruitment, scheduling, and relationship development with contracted veterinarians, both contracted and through community partnerships.Facilitates day-to-day care of onsite underaged animal care as well as animals in critical medical status, including but not limited to those being treated for Panleukopenia or Parvovirus.Works closely with the Operations Development Team to coordinate medical appointments and/or drop-off for animals served through our programs, including but not limited to adoption and foster.Coordinates and oversees on- and off-site spay/neuter operations as well as assignment of staff to ensure proper administration of prescribed medications, both oral and injectable, and general wellness care of the onsite animal population.Ensures on-call duties are properly covered and rotated amongst the Medical Team for after-hours emergency response and, if needed, coordination with the emergency clinic.Functions as Radiation Safety Officer and ensures compliance with state regulations regarding X-ray operations.Maintains clinic drug log as required by DVM in possession of the facility’s DEA license & coordinates any changes in licensing as needed. Minimum Qualifications Work requires a high school diploma or G.E.D. Five years of related experience. Valid Texas Class C Driver's License preferred. Texas Euthanasia Technician Certification or ability to receive certification within 120 days of employment. Ability to read and understand papers, periodicals, journals, manuals, written directions, policies, etc. Typically, this level is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. The physical demands of this position are considered medium in nature. Typically, this means exerting 20 - 50 lbs. occasionally, 10 - 25 lbs. frequently, or up to 10 lbs. constantly. Closing Date/Time: 6/28/2024 5:00 PM Central
Apr 12, 2024
Full Time
Job Summary Grand Prairie Animal Services serves a rapidly expanding community of over 200,000 people and their pets. Last fiscal year, over 7,500 animals were cared for across both onsite and field operations. As a division, we pride ourselves in being an Ally for the Animals, a Resource for the Community, and having Compassion for All. In the newly created role of Medical Supervisor, you will have the opportunity to continue the development of an exceptional team, set direction and promote operational change for better efficiency and effectiveness, and enhance the veterinary resources available for the public as access to pet care becomes more limited than ever before. If this resonates with you, apply now to join and complete our leadership team at Grand Prairie Animal Services. We offer competitive salaries, comprehensive benefits, and opportunities for career growth and development. Our team is committed to fostering a diverse and inclusive workplace culture, where all employees feel valued and respected. The purpose of this position is to direct vision, coordinate staff, and effectively lead operations for assigned subsects of the Animal Services Division in all matters ranging from day-to-day operations to public safety emergencies. This position oversees Raving Fans customer service, certification, and compliance in line with both state and federal laws, public communications, and life-saving programming. Other duties include holding or facilitating proper state-mandated licensing, responding to citizen inquiries or complaints, and performing other duties as required. Essential Job Functions Supervises personnel by observing and monitoring work tasks; innovatively identifying methods to maximize department's effectiveness and providing feedback to employees accordingly; evaluating work performance; assisting input to correct deficiencies; coordinating training, certification, and continuing education to meet state requirements and internal expectations; scheduling work assignments; and providing input on hiring and disciplinary actions. Quickly responds and modifies operations during times of emergent response that pose a public safety risk or threat to the community's domestic pet population, including but not limited to severe weather events; zoonotic or highly contagious disease outbreaks; and aggressive animals. Provides daily Raving Fans service to citizens by overseeing coordination of assigned operations; ensuring adequate staffing levels to handle responsibilities; answering questions; and handling complaints. Assesses/approves animals for humane euthanasia when necessary. Assists Animal Services Manager with developing, organizing, and implementing activities and action plans to achieve divisional goals and objectives; reviews and proposes modifications to standard operating procedures to ensure efficient and economical use of resources. Facilitates strong relationships with other city departments, local education institutions, outside businesses, community organizations, nonprofits, contracted vendors, and community leaders. Audits, assesses, and troubleshoots animal services software systems and complementing technologies. Maintains inventory, records and equipment; and overseeing interns, volunteers or temporary staff when needed. Overseeing programming and associated staffing, directly or indirectly based on supervisory assignment, in the following areas: Animal Resource Call Center; Social Media Strategy & Operations; PPAC Customer Care & Administrative Support; Contract Administration & Budgetary Recommendations; Invoice Payment & Operating Inventory Coordination; Training, Certification & General Licensing Coordination; Building Maintenance & Asset Coordination; Event Programming & Operations; Foster Programming & Operations; Rescue Programming & Operations; PPAC Admission Strategy & Operations; Coordination/Development of Contracted Veterinarians & Clinics Relations; Onsite Neonatal & Underaged Animal Care; Intensive Care Unit Programming & Onsite Care; Medical Appointment/Drop-off Coordination; Spay/Neuter & Animal Medical Wellness Operations; After-Hours Emergent Animal Medical Care Coordination; Radiation Safety & Operations; Clinic Drug Log & DEA Licensing Coordination; Community Cat Programming; 24/7 Field Service Request Response; Rabies Testing & Quarantine Coordination; Animal Cruelty Investigation & Response; Onsite Animal Population Care; Onsite Animal Routing & Disposition. Performs all duties of subordinate animal services employees when necessary and serves as Acting Animal Services Manager as needed. All other duties as assigned by a direct supervisor within the department. Functional Area Essential Duties Supervises an exceptional team comprised of a Lead Veterinary Technician, (2) Veterinary Technicians, and a Veterinary Assistant.Oversees recruitment, scheduling, and relationship development with contracted veterinarians, both contracted and through community partnerships.Facilitates day-to-day care of onsite underaged animal care as well as animals in critical medical status, including but not limited to those being treated for Panleukopenia or Parvovirus.Works closely with the Operations Development Team to coordinate medical appointments and/or drop-off for animals served through our programs, including but not limited to adoption and foster.Coordinates and oversees on- and off-site spay/neuter operations as well as assignment of staff to ensure proper administration of prescribed medications, both oral and injectable, and general wellness care of the onsite animal population.Ensures on-call duties are properly covered and rotated amongst the Medical Team for after-hours emergency response and, if needed, coordination with the emergency clinic.Functions as Radiation Safety Officer and ensures compliance with state regulations regarding X-ray operations.Maintains clinic drug log as required by DVM in possession of the facility’s DEA license & coordinates any changes in licensing as needed. Minimum Qualifications Work requires a high school diploma or G.E.D. Five years of related experience. Valid Texas Class C Driver's License preferred. Texas Euthanasia Technician Certification or ability to receive certification within 120 days of employment. Ability to read and understand papers, periodicals, journals, manuals, written directions, policies, etc. Typically, this level is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study. The physical demands of this position are considered medium in nature. Typically, this means exerting 20 - 50 lbs. occasionally, 10 - 25 lbs. frequently, or up to 10 lbs. constantly. Closing Date/Time: 6/28/2024 5:00 PM Central