Mgr of Central Control (Pool Posting)

  • BART
  • Oakland, California
  • Jun 14, 2021
Full Time Parks and Recreation

Job Description


Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits and employment stability. BART is looking for people who like to be challenged, work in a fast paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Department

Transportation

Pay and Benefits

BART offers comprehensive compensation and benefits programs. Benefits include CalPERS pension; excellent medical (effective January 1, 2021 current employee cost $153.85 monthly for most plans), vision, and dental coverage; supplemental insurances; paid holidays and vacation; as well as two investment programs, one of which is entirely funded by BART. BART does not participate in Social Security. Complimentary BART passes for employee and qualifying dependents.

Other Requirements

Completion of this questionnaire is a required part of the selection process and must be submitted along with your application by the close of the posting.
Please email your completed Supplemental Questionnaire to eellis@bart.gov.
The attached supplemental questionnaire is designed to evaluate candidate's training, education and experiences in order to identify the most qualified candidates for the Manager of Central Control position. Your responses provide an opportunity for you to fully present your qualifications. Please be concise and limit your responses to information that is relevant to each specific question. Clarity and completeness of answers are factors which will be considered in the evaluation process. Please do not answer any questions by indicating, "see attached resume" or "see application" as your responses will be considered incomplete and will result in the application being rejected from further consideration.
Please note:
  • Omitted information will not be considered or assumed.
  • If no experience - please indicate "NONE". This does NOT necessarily disqualify you.
Each response provided shall :
Be limited to no more than two (2) typed, double-spaced pages per question. Be numbered accordingly. Include Employer Name and Employment Dates for each employer. Your printed Name and Signature are required at the bottom of each submitted page.

Candidates who do not complete and sign this Supplemental Questionnaire will be eliminated from further consideration and will not be allowed to interview.

I certify that the information I have provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment with San Francisco Bay Area Rapid Transit District (BART).

1.Please describe, in detail, your supervisory/operational control center work experience and how it relates to the Manager of Central Control position duties and functions in the BART Operations Control Center (OCC). In your description, please include:
a.Your job title and responsibilities
b.The number of employees you supervised and their job title(s)

2. Please describe any emergency management experience that you have and any incident reporting requirements that you have had to maintain.
3.Please describe your experience in the management of a comprehensive transportation system central control program similar, but not limited to, Automatic Train Supervision Systems (ATS).

4.As a Manager of Central Control, please describe what you would consider the top three priorities in managing revenue service. In each case, explain why these are a priority and how they relate to providing quality patron service on a daily basis.

5.In what capacity have you been required to interpret and/or explain your agencies operational policies and procedures? In your response, be sure to be clear as to your specific responsibilities in this area.

6.Describe how your leadership capabilities, managerial and administrative skills qualify you for this position.

7.Please describe your experience in FRA/FTA-regulated passenger railroad transportation activities.

8.Please describe your experience working monitoring metrics and activities.

9.Provide detailed examples of your administrative management work activities with respect to managing a passenger rail transportation service.

10.Why are you interested in the Manager of Central Control position?


Pay Rate

$129,038.00/annually - $195,493.00/annually (non-represented pay band 10)
The initial salary will be between $129,038.00/annually - $172,797.00/annually depending upon experience and education.

Posted Date

June 7, 2021

Closing Date

July 2, 2021 d.
This job announcement has been extended to Open until Filled

Reports To

Assistant Chief Transportation Officer, Operations Control Center (OCC)

Days Off

Variable

Who May Apply

All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment

This is a pool posting established to fill Manager of Central Control vacancies in the Operations Control Center (OCC.). The resulting pool may remain active for up to twelve (12) months.
Directs, manages, supervises and coordinates operations and activities on assigned shift of the Central Control Division within the Transportation and Service Department; coordinates and responds to emergency situations and service delays; coordinates assigned activities with other divisions, departments and outside agencies; provides highly responsible and complex administrative support to the Assistant Chief Transportation Officer, Central Control; and performs related duties as assigned.
Preferred candidate(s) will demonstrate considerable field experience in workforce management, crisis management, maintaining system performance (planning, coordinating, controlling, routing, tracking, dispatching), carrier assessment capabilities, and deploying best transportation practices in Automatic Train Operations (ATO), Communications Based Train Control (CBTC) or Positive Train Control (PTC) environments.

Essential Job Functions

1. Manages and administers the daily operations and activities of the District's Central Control Division in the Transportation Department related to the safe and efficient movement of all revenue and non-revenue rail service vehicles on mainline track ways and remotely controlled or monitored systems within revenue operations.
2. Implements and administers the operational goals, objectives and priorities for Transportation Department programs.
3. Analyzes and plans transit operations, recommends improvements and modifications or elimination of services to improve passenger experience and increase ridership.
4. Manages system-wide on time performance; develops strategies for delay mitigation; implements strategies to mitigate system congestion.
5. Maintains revenue schedules and implements strategies to minimize the impact of delays of revenue services.
6. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures;recommends, within departmental policy, appropriate service and staffing levels.
7. Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
8. Makes primary decisions in emergency management to prevent damage to equipment and injury to personnel and passengers.
9. Motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
10. Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
11. Serves as the liaison for Central Control operations with other divisions, departments and outside agencies; negotiates and resolvessensitive and controversial issues.
12. Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
13. Provides responsible staff assistance to the Assistant Chief Transportation Officer, Central Control.
14. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to District central control programs, policies and procedures as appropriate.
15. Attends and participates in professional group meetings; stays abreast of new trends and innovationsin the fieldof transit vehicle central control operations.

Minimum Qualifications

Education:
Bachelor's degree in Business Administration or a related field from an accredited college or university.
Experience:
Current certified Train Controllers including a minimum of two (2) years of administrative and supervisory experience within BART's Operations Control Center (OCC) or five (5) years of (full-time equivalent) verifiable experience in the management of a transit system control center which must have included at least two (2) years of administrative and supervisory experience.
Other Requirements:
FEMA ICS Training, Certified Train Controller, Power and Support Controller certifications required. On call responsibility for Central Control activities and/or problems 24 hour/ 7 days per week availability for emergencies or problems.
Substitution:
Additional professional experience as outlined above may be substituted for the education on a year for-year basis. A college degree is preferred.
WORKING CONDITIONS
Environmental Conditions:
Office environment; Control Center environment; exposure to computer screens and monitors.
Physical Conditions:
Requires maintaining physical condition necessary for sitting, walking, or standing for prolonged periods of time.
Knowledge of:
- Heavy rail systems and equipment and train station operations
- Principles and practices of transit vehicle passenger safety
- Safety principles pertaining to the operation of transit vehicles
- Emergency procedures relating to transit vehicle operation
- Policies and procedures for emergency response to fatalities, derailments, fires and major events
- Equipment and systems used to monitor transit system operations
- Methods and techniques of managing transit operations service delays and emergencies
- Principles and practices of budget preparation and administration
- Principles of supervision,training and performance evaluation
- Occupational hazards and standard safety practices
- Related Federal, State and local laws, codes and regulations
Skill/Ability in:
- Participating in the management of a comprehensive transportation system central control program
- Supervising, training and evaluating staff
- Participating in the development and administration of division goals, objectives and procedures
- Assisting in the preparation and administration of large program budgets
- Preparing clear and concise reports
- Researching, analyzing and evaluating new service delivery methods and techniques
- Interpreting and implementing emergency guidelines and procedures
- Assisting in managing of transit delays and emergency response
- Operating office equipment including computers and supporting word processing and spreadsheet applications
- Minimizing passenger delay and train disruptions
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
- Interpreting and applying Federal, State and local policies, laws and regulations
- Communicating clearly and concisely, both orally and in writing
- Establishing and maintaining effective working relationships with those contacted in the course of work

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Please note that any job announcement may be canceled at any time.

Note

This position requires a supplemental questionnaire.
Completion of this questionnaire is a required part of the selection process and must be submitted along with your application by the close of the posting.

INSTRUCTIONS:
The purpose of this Supplemental Questionnaire is to obtain job-related information needed to identify the most-qualified applicants in the selection process for this position. Clarity and completeness of answers are factors that may be considered in the evaluation process. Omitted information cannot be considered or assumed. Completion of this material is a required part of the selection process. Please do not respond to these questions by indicating "see resume." Please be sure to include your name and the job you are applying for on your Supplemental Questionnaire. Candidates who do not properly complete the Supplemental Questionnaire will no longer be under consideration for this position. Please note that all applications and Supplemental Questionnaires must be received on or before the closing date of this posting.

Please email your completed Supplemental Questionnaire to eellis@bart.gov.
The attached supplemental questionnaire is designed to evaluate candidate's training, education and experiences in order to identify the most qualified candidates for the Manager of Central Control position. Your responses provide an opportunity for you to fully present your qualifications. Please be concise and limit your responses to information that is relevant to each specific question. Clarity and completeness of answers are factors which will be considered in the evaluation process. Please do not answer any questions by indicating, "see attached resume" or "see application" as your responses will be considered incomplete and will result in the application being rejected from further consideration.
Please note:
  • Omitted information will not be considered or assumed.
  • If no experience - please indicate "NONE". This does NOT necessarily disqualify you.
Each response provided shall :
Be limited to no more than two (2) typed, double-spaced pages per question. Be numbered accordingly. Include Employer Name and Employment Dates for each employer. Your printed Name and Signature are required at the bottom of each submitted page.

Candidates who do not complete and sign this Supplemental Questionnaire will be eliminated from further consideration and will not be allowed to interview.

I certify that the information I have provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment with San Francisco Bay Area Rapid Transit District (BART).

1.Please describe, in detail, your supervisory/operational control center work experience and how it relates to the Manager of Central Control position duties and functions in the BART Operations Control Center (OCC). In your description, please include:
a.Your job title and responsibilities
b.The number of employees you supervised and their job title(s)

2. Please describe any emergency management experience that you have and any incident reporting requirements that you have had to maintain.
3.Please describe your experience in the management of a comprehensive transportation system central control program similar, but not limited to, Automatic Train Supervision Systems (ATS).

4.As a Manager of Central Control, please describe what you would consider the top three priorities in managing revenue service. In each case, explain why these are a priority and how they relate to providing quality patron service on a daily basis.

5. In what capacity have you been required to interpret and/or explain your agencies operational policies and procedures? In your response, be sure to be clear as to your specific responsibilities in this area.

6.Describe how your leadership capabilities, managerial and administrative skills qualify you for this position.

7.Please describe your experience in FRA/FTA-regulated passenger railroad transportation activities.

8.Please describe your experience working monitoring metrics and activities.

9.Provide detailed examples of your administrative management work activities with respect to managing a passenger rail transportation service.

10.Why are you interested in the Manager of Central Control position?



Essential Job Functions

This is a pool posting established to fill Manager of Central Control vacancies in the Operations Control Center (OCC.). The resulting pool may remain active for up to twelve (12) months.
Directs, manages, supervises and coordinates operations and activities on assigned shift of the Central Control Division within the Transportation and Service Department; coordinates and responds to emergency situations and service delays; coordinates assigned activities with other divisions, departments and outside agencies; provides highly responsible and complex administrative support to the Assistant Chief Transportation Officer, Central Control; and performs related duties as assigned.
Preferred candidate(s) will demonstrate considerable field experience in workforce management, crisis management, maintaining system performance (planning, coordinating, controlling, routing, tracking, dispatching), carrier assessment capabilities, and deploying best transportation practices in Automatic Train Operations (ATO), Communications Based Train Control (CBTC) or Positive Train Control (PTC) environments.

Essential Job Functions

1. Manages and administers the daily operations and activities of the District's Central Control Division in the Transportation Department related to the safe and efficient movement of all revenue and non-revenue rail service vehicles on mainline track ways and remotely controlled or monitored systems within revenue operations.
2. Implements and administers the operational goals, objectives and priorities for Transportation Department programs.
3. Analyzes and plans transit operations, recommends improvements and modifications or elimination of services to improve passenger experience and increase ridership.
4. Manages system-wide on time performance; develops strategies for delay mitigation; implements strategies to mitigate system congestion.
5. Maintains revenue schedules and implements strategies to minimize the impact of delays of revenue services.
6. Monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures;recommends, within departmental policy, appropriate service and staffing levels.
7. Plans, directs, coordinates and reviews the work plan for assigned staff; assigns work activities, projects and programs; reviews and evaluates work products, methods and procedures; meets with staff to identify and resolve problems.
8. Makes primary decisions in emergency management to prevent damage to equipment and injury to personnel and passengers.
9. Motivates and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
10. Oversees and participates in the development and administration of the division's annual budget; participates in the forecast of funds needed for staffing, equipment, materials and supplies; monitors and approves expenditures; implements adjustments.
11. Serves as the liaison for Central Control operations with other divisions, departments and outside agencies; negotiates and resolvessensitive and controversial issues.
12. Serves as staff on a variety of boards, commissions and committees; prepares and presents staff reports and other necessary correspondence.
13. Provides responsible staff assistance to the Assistant Chief Transportation Officer, Central Control.
14. Conducts a variety of organizational studies, investigations and operational studies; recommends modifications to District central control programs, policies and procedures as appropriate.
15. Attends and participates in professional group meetings; stays abreast of new trends and innovationsin the fieldof transit vehicle central control operations.

Minimum Qualifications

Education:
Bachelor's degree in Business Administration or a related field from an accredited college or university.
Experience:
Current certified Train Controllers including a minimum of two (2) years of administrative and supervisory experience within BART's Operations Control Center (OCC) or five (5) years of (full-time equivalent) verifiable experience in the management of a transit system control center which must have included at least two (2) years of administrative and supervisory experience.
Other Requirements:
FEMA ICS Training, Certified Train Controller, Power and Support Controller certifications required. On call responsibility for Central Control activities and/or problems 24 hour/ 7 days per week availability for emergencies or problems.
Substitution:
Additional professional experience as outlined above may be substituted for the education on a year for-year basis. A college degree is preferred.
WORKING CONDITIONS
Environmental Conditions:
Office environment; Control Center environment; exposure to computer screens and monitors.
Physical Conditions:
Requires maintaining physical condition necessary for sitting, walking, or standing for prolonged periods of time.
Knowledge of:
- Heavy rail systems and equipment and train station operations
- Principles and practices of transit vehicle passenger safety
- Safety principles pertaining to the operation of transit vehicles
- Emergency procedures relating to transit vehicle operation
- Policies and procedures for emergency response to fatalities, derailments, fires and major events
- Equipment and systems used to monitor transit system operations
- Methods and techniques of managing transit operations service delays and emergencies
- Principles and practices of budget preparation and administration
- Principles of supervision,training and performance evaluation
- Occupational hazards and standard safety practices
- Related Federal, State and local laws, codes and regulations
Skill/Ability in:
- Participating in the management of a comprehensive transportation system central control program
- Supervising, training and evaluating staff
- Participating in the development and administration of division goals, objectives and procedures
- Assisting in the preparation and administration of large program budgets
- Preparing clear and concise reports
- Researching, analyzing and evaluating new service delivery methods and techniques
- Interpreting and implementing emergency guidelines and procedures
- Assisting in managing of transit delays and emergency response
- Operating office equipment including computers and supporting word processing and spreadsheet applications
- Minimizing passenger delay and train disruptions
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals
- Interpreting and applying Federal, State and local policies, laws and regulations
- Communicating clearly and concisely, both orally and in writing
- Establishing and maintaining effective working relationships with those contacted in the course of work

Selection Process

Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.

The selection process for this position may include a skills/performance demonstration, a written examination, and a panel and/or individual interview.

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S; pass a pre-employment medical examination which may include a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations).

Application Process

External applicants may only apply online, at www.bart.gov/jobs.  Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.   

Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART.  Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. 

All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties.  On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.

Applications must be complete by the closing date and time listed on the job announcement.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.


Other Information

Please be prepared to present documentation in support of any required licenses, degrees, or certifications upon request.
Please note that any job announcement may be canceled at any time.

Note

This position requires a supplemental questionnaire.
Completion of this questionnaire is a required part of the selection process and must be submitted along with your application by the close of the posting.

INSTRUCTIONS:
The purpose of this Supplemental Questionnaire is to obtain job-related information needed to identify the most-qualified applicants in the selection process for this position. Clarity and completeness of answers are factors that may be considered in the evaluation process. Omitted information cannot be considered or assumed. Completion of this material is a required part of the selection process. Please do not respond to these questions by indicating "see resume." Please be sure to include your name and the job you are applying for on your Supplemental Questionnaire. Candidates who do not properly complete the Supplemental Questionnaire will no longer be under consideration for this position. Please note that all applications and Supplemental Questionnaires must be received on or before the closing date of this posting.

Please email your completed Supplemental Questionnaire to eellis@bart.gov.
The attached supplemental questionnaire is designed to evaluate candidate's training, education and experiences in order to identify the most qualified candidates for the Manager of Central Control position. Your responses provide an opportunity for you to fully present your qualifications. Please be concise and limit your responses to information that is relevant to each specific question. Clarity and completeness of answers are factors which will be considered in the evaluation process. Please do not answer any questions by indicating, "see attached resume" or "see application" as your responses will be considered incomplete and will result in the application being rejected from further consideration.
Please note:
  • Omitted information will not be considered or assumed.
  • If no experience - please indicate "NONE". This does NOT necessarily disqualify you.
Each response provided shall :
Be limited to no more than two (2) typed, double-spaced pages per question. Be numbered accordingly. Include Employer Name and Employment Dates for each employer. Your printed Name and Signature are required at the bottom of each submitted page.

Candidates who do not complete and sign this Supplemental Questionnaire will be eliminated from further consideration and will not be allowed to interview.

I certify that the information I have provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment with San Francisco Bay Area Rapid Transit District (BART).

1.Please describe, in detail, your supervisory/operational control center work experience and how it relates to the Manager of Central Control position duties and functions in the BART Operations Control Center (OCC). In your description, please include:
a.Your job title and responsibilities
b.The number of employees you supervised and their job title(s)

2. Please describe any emergency management experience that you have and any incident reporting requirements that you have had to maintain.
3.Please describe your experience in the management of a comprehensive transportation system central control program similar, but not limited to, Automatic Train Supervision Systems (ATS).

4.As a Manager of Central Control, please describe what you would consider the top three priorities in managing revenue service. In each case, explain why these are a priority and how they relate to providing quality patron service on a daily basis.

5. In what capacity have you been required to interpret and/or explain your agencies operational policies and procedures? In your response, be sure to be clear as to your specific responsibilities in this area.

6.Describe how your leadership capabilities, managerial and administrative skills qualify you for this position.

7.Please describe your experience in FRA/FTA-regulated passenger railroad transportation activities.

8.Please describe your experience working monitoring metrics and activities.

9.Provide detailed examples of your administrative management work activities with respect to managing a passenger rail transportation service.

10.Why are you interested in the Manager of Central Control position?

Job Address

Oakland, California United States View Map