Deputy Chief Information Officer (1 of 3) - Public Safety

  • City of Austin, TX
  • Austin, Texas
  • Jun 17, 2021
Full Time Administration and Management Information Technology and Communication Services Public Safety

Job Description

Minimum Qualifications
Graduation with a Bachelor's degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.

Licenses and Certifications Required:

Notes to Applicants

Please note: There will be three distinct positions advertised for the Deputy Chief Information Officer role. This is the first recruitment of the three for the Deputy Chief Information Officer position. Applicants interested in the Public Safety function should apply by submitting an application via this job posting. If you are interested in the other Deputy Chief Information Officer positions, you must apply to those individually when they are advertised.

Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

To review a recruitment profile for this role and the other two Deputy Chief Information Officer roles, please Click Here.

Regarding Your Application:
  • A detailed and complete Employment Application is required. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application.
  • Verification of employment history dates on resume should match online Employment Application.
  • Employment history dates must include month and year.
  • This position has been approved for a Criminal Background Investigation ( CBI ).
  • To ensure consideration, candidates should apply by July 16, 2021. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.
  • This position is subject to the Texas Open Records Act.

Pay Range
$147,000 - $157,000

8:00AM - 5:00PM Monday - Friday
Hours may vary depending upon business needs.

Job Close Date

Type of Posting External
Department Communication & Tech Mgmt
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 1124 South IH-35, Suite 300 Austin, TX 78704
Preferred Qualifications
The ideal candidate should possess excellent interpersonal skills with a strong ability to apply social, racial, and equity lenses in order to establish relationships with City staff and the community. Prior supervisory experience in a large, robust city/organization is highly preferred. Advanced written and verbal communication skills are imperative for this position.

The following core competencies are important for this position:
  • Exceptional Leadership - A cohesive leader with the ability to build quality interpersonal relationships throughout the City with diverse communities and populations.
  • Communicates Effectively with an Equity Mindset - Ability to manage diversity, understand inclusion, and work with diverse communities and populations to build constructive and effective relationships, and convey and receive information.
  • Thinks Critically and Strategically - Enables others to better understand and implement the vision and strategy, while being the aligned forward thinker and has the ability to formulate and communicate sound business strategy and implement in a clear and concise manner.
  • Community Collaborator - Has experience in presenting complex information strategies to internal and external stakeholders on projects and programs that may include public outreach, City Council updates, and program implementation.
  • Equity Lens - Ability to use an equity lens and framework to create inclusive, diverse, and safe workspaces and programs.
  • Experience with a Criminal Justice Information Systems - Ability to keep the organization compliant (at local, state, and federal levels) regarding standards for data security and encryption.
  • Experience with First Responder Support - Proven track record of working with police, fire, and emergency medical services while understanding the nuances of the first responder's IT support needs.
  • Data Center Infrastructure and Application Support - Ability to provide a broad range of IT support for end users.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Assists in the planning, development, and implementation of City-wide IT strategies.
Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Communications & Technology Management ( CTM ) business technology unit.
Oversees the preparation of the departmental business plan and budget.
Directs programs to monitor, evaluate, and improve customer service delivery.
Leads the planning, development, and implementation of City-wide IT policies.
Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
Represents the Chief Information Officer at meetings as requested.
Translates strategic direction into tactical projects and programs to produce the desired outcome.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of Federal, State, and Local laws, ordinances, and policies.
  • Knowledge of supervisory and managerial techniques and principles.
  • Knowledge of budgeting methods and systems.
  • Knowledge of various hardware and software applications.
  • Skill in oral and written communications.
  • Skill in conflict resolution and problem solving.
  • Skill in collecting, analyzing, and interpreting applicable research data.
  • Ability to effectively plan for and use of technical and staff resources.
  • Ability to prioritize and meet deadlines, and objectives.
  • Ability to multi-task.
  • Ability to evaluate operational performance and implement changes.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Deputy Chief Information Officer are: Graduation with a Bachelor's degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity. Do you meet these minimum qualifications?
  • Yes
  • No
* If selected as top candidate, do you agree to a Criminal Background Investigation?
  • Yes
  • No
* Please describe your experience with Criminal Justice Information Systems and how you have used those systems for compliance purposes.
(Open Ended Question)
* Please describe your experience working with First Responders and delivering First Responder support.
(Open Ended Question)
* Please describe your Data Center Infrastructure and Application Support experience and your ability to provide a broad range of IT support to end users.
(Open Ended Question)

Optional & Required Documents
Required Documents Cover Letter Resume Optional Documents

Job Address

Austin, Texas United States View Map