Title IX & DHR Case Manager/Investigator (Administrator I) - Equity Programs & Compliance (503621)

  • Cal State University (CSU) San Francisco
  • San Francisco, California
  • Nov 28, 2021
Full Time Administration and Management Criminology and Forensics Human and Social Services Legal Services Regulatory and Licensing

Job Description


Working Title

Title IX & DHR Case Manager/Investigator

Positions Available

2 Positions Available

Administrator Level

This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Executive Director of Equity Programs & Compliance.

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.


Equity Programs & Compliance

Appointment Type


Time Base

Full-Time (1.0)

Work Schedule

Monday through Friday; 8:00 am to 5:00 pm

Anticipated Hiring Range

$6,834 - $7,177 per month ($82,008.00 - $84,000.00 annually)

Salary is commensurate with experience.

Position Summary

The Title IX & DHR Case Manager/Investigator is fundamental to the University's equity, inclusion and compliance efforts, as they provide administrative and investigative support to the Title IX Coordinator/DHR Administrator regarding confidential, sensitive and complex matters. The incumbent manages/prioritizes cases, prepares investigation reports, and conducts prompt, thorough, fair, and impartial investigations pursuant to requirements set forth in CSU Executive Orders.

Position Information

The Title IX & DHR Case Manager/Investigator is fundamental to the University's equity, inclusion and compliance efforts. Reporting to the Equity Programs & Compliance Executive Director (Title IX Coordinator/DHR Administrator), the incumbent provides administrative and investigative support regarding confidential, sensitive and complex matters; manages and prioritizes cases, issues and requests; and prepares and proofreads investigation reports, correspondence, presentations and relevant material.

The incumbent communicates effectively, maintains neutrality, meets deadlines and works effectively and respectfully with diverse constituencies to help create and support a safe and inclusive campus environment. Incumbent develops and maintains relationships and clear lines of communication with students, faculty, staff and administration. Incumbent receives reports of Sexual Misconduct, Sexual Harassment, Domestic Violence, Dating Violence, Stalking, Discrimination, Harassment and/or Retaliation, identifies university policies relevant to a complaint, conducting party and witness interviews, organizing and maintaining appropriate files for all cases, including but not limited to correspondence and notes of interviews/meetings, and resolve complaints while ensuring University policies are followed and enforced.

The incumbent is responsible for assisting in the development and maintenance of accurate record-keeping systems and reports, assisting in compliance with federal and state reporting and training mandates, running reports to provide statistical support for office priorities/obligations. The incumbent is also responsible for receiving reports of Sexual Misconduct, Sexual Harassment, Domestic Violence, Dating Violence, Stalking, and Discrimination, Harassment, and Retaliation on the basis of a protected status, identifying university policies relevant to a complaint, and actively fostering and maintaining a climate that is supportive of students, faculty and staff.

When appropriate, the incumbent conducts prompt, thorough, fair, and impartial investigations pursuant to requirements set forth in California State University (CSU) Executive Orders. Incumbent informs interviewees of their rights, responsibilities, and applicable procedures, conducts unbiased interviews of parties and witnesses, and ultimately submits a detailed investigation report containing investigation findings. Incumbent exercises independent judgment in making recommendations regarding continuous quality improvement in unit investigation operations.

The incumbent conducts investigations in accordance with best practices in civil rights investigations, applicable CSU policies and procedures, ethics and due process, and in a trauma-informed manner. Incumbent corresponds with investigation participants and University stakeholders; produces comprehensive, clear and well-reasoned investigation reports; represents the University at hearings required by CSU Executive Orders; and assists with post-investigation follow-up with affected students, faculty, employees, departments and/or divisions.

The incumbent works independently with minimal day-to-day oversight and under general instruction on new assignments. Incumbent keeps the Title IX Coordinator/DHR Administrator and other appropriate unit administrators informed of progress, potentially controversial matters, and implications of work performed. Incumbent must be able to handle highly sensitive and potentially political matters with tact and discretion, maintaining confidentiality as appropriate.

The incumbent assists in the identification of patterns of behavior and systemic problems, facilitates solutions, and performs other duties as assigned. Incumbent is also expected to maintain accurate and complete records of all investigations in a timely manner, honoring all applicable records retention policies and protocols. Incumbent assists in conducting training on sexual misconduct, sexual harassment, domestic violence, dating violence, stalking and discrimination, harassment and retaliation, as directed. Incumbent also assists with informal resolution of complaints that do not go to investigation.

Minimum Qualifications
  • Bachelor's degree from an accredited four-year college or university in a relevant discipline.
  • Professional knowledge of Title IX, Clery Act, VAWA, FERPA, Equal Employment Opportunity (EEO) affirmative action, the Americans with Disabilities Act and other applicable federal and state civil rights and employment laws, regulations and court decisions.
  • Knowledge of principles of conducting investigations, including interview methods and techniques;
  • Knowledge of principles of social justice.
  • Knowledge of principles of cultural competence.
  • Ability to work independently, take initiative and handle highly sensitive and confidential information appropriately.
  • Strong and effective interpersonal skills, including the ability to establish rapport with a diverse range of community members.
  • Ability to develop and maintain effective, collaborative working relationships.
  • Commitment to principles of due process, fairness, ethical conduct and respect.
  • Excellent writing and research skills and the ability to generate concise and analytical reports about complex and sensitive investigations.
  • Must have exceptional organization skills, including the ability to handle a significant caseload and manage multiple deadlines.
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
  • Must be proficient in Word, Excel, PowerPoint, Adobe and Zoom.
  • Five-page writing sample.

Preferred Qualifications
  • Juris Doctor with two or more years of law firm experience or an equivalent combination of education and law experience.
  • Two (2) years' experience in Student Conduct, Title IX, DHR (Discrimination, Harassment & Retaliation), EEO or employee relations complaint and/or grievance investigation and resolution.
  • Experience in a higher education setting preferred, public higher education.
  • Certification for Title IX Investigator, Civil Rights Investigator or Workplace Investigator.
  • Recent advanced level professional training on workplace investigation best practices.
  • Proficiency with Maxient or other case management software.


Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Incumbent will interact regularly with the Dean of Students Division, Labor Relations & Employee Development, and Student Affairs & Enrollment Management staff. The incumbent is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.


Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

Additional Information


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

Closing Date/Time: August 9, 2022

Job Address

San Francisco, California 94132 United States View Map