Student Affairs Case Manager (TEMPORARY) (2 Positions) (503842)

  • Cal State University (CSU) San Jose
  • San Jose, California
  • Sep 28, 2021
Full Time Human and Social Services

Job Description


Job Summary

*These are two temporary, benefited positions ending on or before September 2022.*

As a Student Affairs Case Manager, you will report to the Senior of Student Affairs Case Manager in the department of Student Services. The Case Manager will assess basic needs security, assess threats to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management tasks, each case manager is assigned a specific caseload.

Key Responsibilities
  • Respond to students seeking assistance for economic crises as well as to inquiries from the campus community referring students for assistance
  • Coordinates with other campus colleagues to track and resolve referrals to the Economic Crisis Response
  • Coordinates the assessment process for all individuals referred facing economic distress
  • Serve as a liaison and advocate for enrolled students, their families, and peers
  • Act and advocate for the referred student as they navigate the academic, student life, and health care landscape
  • Coordinating responses to individuals in distress
  • Coordinate with other campus colleagues to track and resolve referrals to the Behavioral Intervention Team
  • Triage individuals with behavioral health, physical health and learning concerns including hospitalizations
  • Represent Case Management and associated programs at university functions that require training sessions, presentations, or orientation.
  • Provide regular analysis and reports to the various entities such as Economic Crisis Response Team, Spartan Food Pantry, SJSU Cares, Behavioral Intervention Team, etc. as needed.

Knowledge, Skills & Abilities
  • Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
  • Knowledge of crisis counseling and mental health interventions
  • Strong oral and written communication skills
  • Excellent customer service and public relations skills
  • Ability to lead individuals and projects in a team effort
  • Ability to interpret and evaluate descriptions and explanations of problems
  • Ability to take calls/referrals as required which may include evenings and weekends
  • Ability to analyze and define complex organizational, policy or procedural problems

Required Qualifications
  • Master's Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field
  • Three years of professional experience in a University setting and/or case management experience

Preferred Qualifications
  • Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict-management skills
  • Experience working with a large diverse population in an urban setting
  • Experience developing partnerships and collaborating with campus faculty and staff, and system legal
  • Experience working with community resources to assist populations in need
  • Experience working with diverse student populations
  • Experience with complex case management and community resources
  • Bilingual communicator; Spanish and/or Vietnamese preferred


Classification: Administrator I
Hiring Range: Commensurate with experience

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest

All applicants must apply within the specified application period: August 11, 2021 through August 29, 2021. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).


Closing Date/Time: Open until filled

Job Address

San Jose, California United States View Map