Records and Residency Specialist (Administrative Support Coordinator II) (504425)

  • San Diego State University
  • San Diego, California
  • Sep 28, 2021
Full Time Administration and Management Clerical and Administrative Support

Job Description


Position Summary

Under general supervision, the Records and Residency Specialist is responsible for assisting students, staff and the general public in the Office of the Registrar. Public area assistance comprises of communicating to and assisting students, faculty and staff with the procedures and regulations regarding enrollment, grades and transcripts.

As a Records and Residency Specialist, the incumbent is responsible for a variety of projects pertaining to the academic record. Each project requires the independent selection and application of a large number of complex procedures including technical or non-technical regulations. The incumbent must be knowledgeable of university policies and procedures including record/transcript functions, deadlines, registration and add/drop procedures as well as all on line and web systems related to grades processing and registration. Other responsibilities involve problem solving and troubleshooting issues of varying complexity.

As a Records and Residency Specialist, the incumbent is responsible for reviewing requests for reclassification of nonresident tuition classification. The incumbent must have the ability to clearly and compassionately articulate complex legislation to students and their families as the determination of residency status is made based on CSU policies, CA Education Code, CA Code of Regulations, and federal legislation. The incumbent must be able to use sound judgement when applying regulations.

It is expected that the incumbent will be able to handle sensitive situations, using tact and diplomacy in assisting students, the public, and SDSU staff. It is expected that the incumbent consistently enforces the Federal Family Educational Rights and Privacy Act of 1974.

For more information regarding Enrollment Services, click here.

This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These entry qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Preferred Qualifications
  • Experience working in an enrollment services division or Registrar's office
  • Experience in a university setting working with diverse student populations
  • At least two years of clerical, administrative support experience in customer service

Specialized Skills Required
  • Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students
  • Working knowledge of CSU residency rules and regulations.
  • Working knowledge of USCIS immigration classifications and immigrant visas

Compensation and Benefits

Starting salary upon appointment not expected to exceed $3,607 per month. CSU Classification Salary Range: $3,064 - $5,639 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 10, 2021. To receive full consideration, apply by September 9, 2021. This position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact Meracle Cothron at

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map