Research, Instruction & Outreach Services Specialist (504297)

  • San Diego State University
  • San Diego, California
  • Nov 28, 2021
Part Time Human and Social Services

Job Description


Position Summary

The Research, Instruction, and Outreach unit provides academic and co-curricular learning support and services to students, faculty, staff, and external community users. This unit houses the research services area and includes print and online resources in all subjects as well as United States and California state documents. Research assistance for those working with library resources is provided by 12 librarians (9 in the unit and 3 from other areas of the library) and 3 staff (one from the unit and two from other units) and 3 student assistants working, at 1.1 FTE. The area includes 100+ computer workstations used for library research, word processing, spreadsheets, and presentation creation using Microsoft Office, Google Docs, SPSS, SAS, Respondus, and other software. Other services provided by this unit include: undergraduate & graduate instruction, reference consultation, outreach, BuildIT, the compilation of research guides, and the creation of tutorials.

The Research, Instruction and Outreach Specialist attends to the research desk and/or provides basic research assistance to patrons in person, over the telephone, or online; provides basic information about, and general instruction in, using research tools and databases, referring patrons to a librarian for more in-depth or specialized subject instruction in database use and advising on search strategies and techniques; and works with librarians to conduct inventories and update and maintain reference collections.

Under the supervision of the Head of Research, Instruction, and Outreach, the position provides administrative support for the division and for the librarians. The incumbent also supports the delivery of outstanding customer service by serving at the research desk answering directional and basic reference questions related to library resources in person, via email, and over the telephone. The incumbent also maintains the print reference collection which includes maintaining and managing the reference collection management database, processing new materials, pulling superseded issues, and maintaining the organization of the reference collection.

For more information regarding the Library, click here.

This is a part-time (.50 time-base) temporary position expected to end on or before 5/31/2022 with the possibility of reappointment. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Monday - Thursday, 2:00 p.m. to 7:00 p.m., but may vary based on operational needs.

Education and Experience

Incumbents at this level work independently to perform more complex technical tasks in a specified functional area within a library unit and may provide functional oversight for assigned area. Work requires them to be fully proficient in all aspects, methods, and procedures associated with their assigned functional area, including the ability to use judgment in interpreting policies and solving problems, and general knowledge of overall library activities, policies, and procedures. Incumbents also may be responsible for coordinating the work of student workers assigned to the area and may participate in hiring, training, evaluating, and payroll processing of student workers.

These qualifications for entry to Position Skill Level II normally would be obtained through the completion of a high school education or equivalent certification plus two to three years of related library and/or clerical experience or an equivalent combination of experience and education.

Preferred Qualifications
  • Experience working with a library's collection; this can include work in a library shelving/retrieving, acquiring materials, and/or copy cataloging
  • A minimum of 2 years experience in a public service position
  • Working knowledge of integrated library system search techniques, record formats, location, holdings information, and the ability to interpret records accurately for patrons
  • Experience utilizing and instructing others in the use of Research, Instruction, and Outreach computers and peripheral equipment
  • Demonstrated ability to identify and solve basic computer hardware and software problems and refer more complex failures to appropriate library or campus Information Systems and Technology staff
  • Comprehensive understanding of the unit as it relates to the library and its collections

Compensation and Benefits

Starting salary upon appointment not expected to exceed $1,623 per month. CSU Classification Salary Range: $3,246 - $5,983 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on September 16, 2021. To receive full consideration, apply by September 15, 2021.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

Applicants with disabilities and applicants who require assistance completing an application may contact the employment team at

Closing Date/Time: Open until filled

Job Address

San Diego, California 92182 United States View Map