EOP Counselor - Student Services Professional II (503305)

  • Cal State University (CSU) East Bay
  • Hayward, California
  • Jan 01, 2022
Full Time Education and Training

Job Description


Salary and Benefits

Salary Range: $4,304.00/month to $6,120.00/month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,304.00/month to $5,212.00/month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 13 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit https://www.csueastbay.edu/hr/benefits/index.html

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). With an enrollment over 15,800 students, Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The EOP Counselor , under general supervision, is assigned a caseload of EOP students and assists in the retention of EOP students through counseling and advisement, workshops, classes, referrals, and other forms of interventions. The EOP Counselor assist s students to resolve moderately complex problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus services and other resources.


Student Developmental Counseling/Advising
  • P rovide advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current EOP students.
  • Perform analysis of student skills, abilities, previous academic performance and factors contributing to the student's academic progress to assist students in program planning, course advising, major and career exploration. Students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
  • Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals, and test scores.
  • Assist students to identify their problems, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
  • Use judgment to address individual student problems , , which represent integrative approaches comprising appropriate referrals to campus services and other resources. .
  • Implement established techniques of encouraging and supporting the personal developmental needs of a diverse student population.
  • Utilize proper and established techniques to interact with persons with hostile reactions and bring such situations under control.
  • Plan and conduct retention-related workshops, sessions, and/or courses, as required.
  • Maintain regular contact with students on caseload and monitor each student's academic progress.

Component Responsibilities
  • Assist in the planning and coordination of program implementation and services for designated caseloads
  • Maintain a planning schedule for caseload management
  • Write caseload reports, which include evaluation and recommendations.
  • Assist with coordinating the development and updating of all needed publications.

Liaison and Campus Involvement Responsibilities
  • Represent the department in appropriate committees.
  • Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
  • Partake in appropriate professional development activities to remain current on relevant issues pertaining to higher education and the recruitment and retention of low-income and high risk students.
  • Participate in campus wide events and programs, which seek to recruit, retain, or encourage the success of low-income and environmentally disadvantaged students.

Required Qualifications
  • K nowledge of GE, major, and graduation requirements
  • K nowledge of university policy and procedures regarding all academic concerns
  • A bility to interpret and use appropriate PeopleSoft admission, registration, advising, financial aid screens;
  • A bility to assess student's skill level based on information provided
  • K nowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA), and the impact of academic renewal on the GPA and GPD
  • K nowledge of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement
  • Proficient in utilizing the computer, Word processing software, MS Access and other database software
  • K nowledge of departmental, divisional and university protocol
  • K nowledge of interviewing and counseling skills and the ability to apply these to the counseling session
  • G eneral knowledge of financial aid process and policies
  • K nowledge of group facilitation processes and advanced human relations skills
  • K nowledge of values and worldview of various cultures represented in the EOP program
  • A bility to interact and work cooperatively with a diverse student population and staff
  • T horough knowledge of the principles of individual and group behavior
  • G eneral knowledge of individual counseling techniques
  • W orking knowledge of student services programs outside of EOP
  • A bility to analyze complex situations accurately and adopt effective courses of action
  • A bility to carry out a variety of professionally complex assignments without detailed instructions

Minimum Qualifications


Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.


Equivalent to graduation from a four-year college or university. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html


Cal State East Bay is not a sponsoring agency for Staff or Management positions.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

CSU Vaccination Policy

CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat. com/policy/9779821/latest/ and questions may be sent to hr@csueastbay.edu.

Closing Date/Time: Open until filled

Job Address

Hayward, California 94542 United States View Map