Contact Tracer - Public Health* (Extra-Help/CDI)

  • San Bernardino, California
  • Nov 28, 2021
Temporary Clerical and Administrative Support Public Health
  • Salary: $21.24 Hourly USD

Job Description

The Job


The Department of Public Health (DPH) has immediate openings for Contact Tracer - Public Health* to support state and local efforts to fight the COVID-19 outbreak nationwide by implementing a Contact Tracing program. The scale and complexity of the COVID-19 outbreak has underscored the need for prompt and effective implementation of evidence-based containment measures. Contact tracing is one of the interventions that has been used to effectively control recent pandemics (Ebola, SARS), and has shown to be effective against COVID-19 mitigation in South Korea, New Zealand, and elsewhere.

Work Location: These positions are located in the Public Health offices in the city of San Bernardino and may require some travel within San Bernardino County.

Duties include but are not limited to:
  • Conduct telephone calls with persons newly-diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19.
  • Conduct virtual "needs" check, and connect at-risk COVID-19 positive patients and people in quarantine to local community resources.
  • Provide follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring, and assess the need for medical care and supportive services.
  • Communicate with cases and contacts in a professional and empathetic manner.
  • Collect and record information from the case interview/contact gathering into the data system.
  • Follow approved scripts and protocols, provide people with approved information on state/local isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol.
  • Provide information on where to find other social, health resources using approved script/resource list.
  • Receive telephone consent for potential follow-up calls from the County or other organizations offering support services.
  • Protect and maintain individual privacy and confidentiality.
  • Maintain daily communication with their supervisor, as assigned.


These positions are extra-help, and incumbents do not attain status as regular County employees. Although these positions are of limited duration and temporary in nature, most assignments are full-time.

Background Investigations: Incumbents selected for these positions must pass a background investigation that includes a DOJ check, verification of employment history and education, and a pre-employment physical examination.

*Official classification title is Communicable Disease Investigator I .

Minimum Requirements

Applicants must qualify under one of the following OPTIONS (A, B, or C):

OPTION A (Licensed Vocational Nurse Experience): Applicant must possess a current California Vocational Nurse (LVN) license, -and- possess one (1) year full-time equivalent experience as an LVN. You must indicate license number and expiration date on the application.


OPTION B (Required Field of Study): Applicant must possess thirty (30) semester (45 quarter) units of completed college coursework in health/social/biological sciences, public health, epidemiology, or social work. [A list of coursework must be provided in the supplemental questionnaire (Q. 7), if you do not possess a bachelor's degree, or higher, in one of the required fields of study as described.]


OPTION C (Investigations/Epidemiology Experience): Applicant must possess six (6) months of full-time equivalent experience interviewing patients and conducting investigations regarding communicable diseases in a public health department, -or- possess six (6) months of full-time equivalent experience performing collection, analysis, and reporting of health, epidemiological, demographic, or disease data.

In addition to the qualifying options as described above, ALL applicants must also possess the following requirement:

COMMUNICATION SKILLS: Applicants must possess the ability to speak, read, and write English.

Desired Qualifications

The ideal candidate will possess the following highly desirable qualifications:
  • Health-related professional experience or public health training
  • Ability to demonstrate a professional, positive attitude and work ethic
  • Ability to prioritize workload, set and meet deadlines
  • Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
  • Excellent interpersonal skills and ability to interact professionally with people from cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress
  • Ability to show empathy and be nonjudgmental towards distressed individuals
  • Excellent organizational and communication skills
  • Critical thinking and sound judgment required
  • Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information (PII)
  • Ability to handle confidential information with discretion and professionalism
  • Proficiency in languages other than English is a plus** (especially American Sign Language, Arabic, Korean, Mandarin, Spanish, Vietnamese, and/or Tagalog)
  • Members of highly impacted communities are strongly encouraged to apply
  • Preference given to San Bernardino County residents

**NOTE: Additional compensation may be associated with positions requiring the use of bilingual skills. Testing of bilingual skills may be required to receive additional compensation.

Selection Process

Applications will be accepted continuously and reviewed on a regular basis. Interested applicants are encouraged to apply as soon as possible as this recruitment may close at any time.

To be considered for this excellent opportunity, complete and submit the online employment application and supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

Please click HERE for important Applicant Information and the County Employment Process
Closing Date/Time: Continuous

Job Address

San Bernardino, California United States View Map